Get the Picture Podcast

In this episode of the Get the Picture podcast, host Luke Rettstatt welcomes Don Campbell, VP of Product at HID Global and former U.S. Marine Corps captain. The episode explores how to transform security from a rigid cost center into a seamless, inviting business advantage through better Physical Identity and Access Management (PIAM). Don shares expert insights on product design, explaining why teams should prioritize user experience (UX) over just "pretty" UI and why he celebrates failures as a way to encourage rapid iteration. From the "creepiness" of facial recognition to the rise of "vibe coding" with AI, this conversation offers a fascinating look at the future of identity and leadership.

In this episode of Get the Picture, Luke and Grant unpack the hidden complexity behind large-scale rebadges. What looks like a simple badge replacement project is actually a high-visibility, cross-functional operational event involving security, HR, IT, marketing, and leadership.

In this episode of the Get the Picture Podcast, Luke sits down with Read Winkelman, VP of Campus ID at Transact and CBORD, to explore the future of campus credentials. With 30+ years in the industry, Read shares leadership lessons, the shift toward mobile-first ID solutions, and how technology—especially mobile credentials and AI—is transforming the student experience. From career advice to trends shaping higher education, this conversation is packed with insights for campus card officers and tech innovators.

On the latest Get the Picture Podcast, John Ogle, Membership Experience & Education Director at NACCU, shares how campus credentials have become the gateway to campus life—powering access, dining, and student services. He highlights the accelerating shift toward mobile credentials, the lessons from COVID that pushed innovation like online photo submission, and why adaptability, security, and support are crucial for vendors entering higher ed. At the heart of it all? The student experience.

In this episode, Josh Bertelson, Director of Security Systems and Technology at HealthPartners, shares how his team tackled the massive challenge of standardizing ID badges across 150+ sites and 32,000 employees. Hear how RemotePhoto helped them cut costs, increase efficiency, and automate onboarding—while improving the badge experience for staff and contractors. A must-listen for healthcare security leaders and IT innovators.

In this episode, Luke chats with Mike Piana, VP of Sales and Marketing and Partner at J O'Brien, about building a solutions-focused business, transitioning into leadership, and driving customer experience in the security industry.

Luke chats with Jeff Toler, the Senior Manager of Secure Space Technology and Global Badging at Salesforce. Learn about Jeff's day to day overseeing such a large operation and how RemotePhoto has played a crucial role in elevating the employee experience at Salesforce.

Angie Barnes, CRO at Evolon, has been a powerhouse in the security industry for almost 30 years. In this episode, Luke and Angie focus on what it takes to score stellar partnerships in the security space - highlighting topics like the importance of sales discovery, ensuring mutual benefit, acquiring quality products, and maintaining authenticity and integrity.

Joshua Bodnar is on the board of directors at NACCU, Director of BuckID at THE Ohio State University, and an accomplished Eagle Scout. He has a deep care for the OSU student experience and uses his leadership position to further beneficial card office initiatives on campus. Luke and Josh sit down to discuss the story of Josh's career path and deep dive into Ohio State's considerations when it comes to moving toward mobile credentials on campus. We hope you enjoy this conversation!

Luke talks with Lindsay Martin-Nez, CEO of BadgePass, about the recent release of her book called Badge Passion, shifts in the ID badge industry, and the exciting things coming at BadgePass.