"I'm In": The Official Institute of Hospitality Podcast

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:Mike Wood FIH – General Manager, Hempstead HouseDawn Lawrence MIH – CEO, HJUKSidiqa Hazara AIH – Membership & Commercial Team, Institute of HospitalityArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)The Systemic Win: Can Hospitality Design Success, Or Does It Happen Naturally?What if success in hospitality wasn’t about individual brilliance… but about the system that surrounds it?In this thought provoking episode, Phil Street is joined by Mike Wood, Dawn Lawrence, and Sidiqa Hazara to explore the idea of a “systemic win”, creating environments where everyone benefits: the business, the team, the guest, and the wider ecosystem.From elite sport analogies to oak tree metaphors (yes, really), this conversation wrestles with a fundamental tension in hospitality:Can you systemise success in an industry built on human moments?In This Episode, We Discuss:What a “systemic win” actually means in a hospitality contextWhy systems can provide stability, but not always solutionsThe danger of relying on a single “hero” within a businessWhy hospitality is too dynamic to ever be fully systemisedThe balance between structure and spontaneityHow great systems can support, but never replace, peopleThe role of communication, trust, and culture in creating consistencyWhy empowerment beats control when things go wrongThe importance of agility in a constantly shifting environmentCreating conditions where team, guest, and business all win simultaneouslyWhy Our Guests Said, “I’m In!”Mike Wood: “It’s all about giving back. If everyone shares, everyone learns”Dawn Lawrence:Dawn values the IOH for its ability to connect people, share insights, and support future talent. From legislation to lived experience, it’s a hub for learning and collaborationSidiqa Hazara:Coming from outside hospitality, Sidiqa sees the IOH as both a learning platform and a community, a place to understand the industry while contributing back to itOutstanding Quotes from the Episode“You can have the best systems in the world… but without communication, it’s dead” – Phil Street“There’s no point keeping information to yourself… if everyone gives back, everyone learns” – Mike Wood“You can take a really talented human being and put them into a broken system… and they’re still going to struggle” – Phil Street“The system should hold its own, something you can always fall back on” – Mike Wood“It’s all about people, not necessarily about systems” – Dawn Lawrence“Hospitality is a moment business, every interaction is different” – Sidiqa Hazara“Design an environment where the business, the team, and the guest all benefit” – Sidiqa HazaraJoin the ConversationTwitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityWebsite: The Institute of HospitalitySurely hospitality will never be fully systemised? and that’s exactly why it worksBut when the right systems meet the right people?That’s where the magic, and the real wins, happen. I hope this episode gets you thinkingEnjoy!

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:Adam Hamadache FIH - Founder, Formula; Digital Growth SpecialistSonia Cresswell MIH - Marketing & Communications, Institute of HospitalityRyan Thomas AIH - Duty Manager, Whitbread; Hotel Manager ProgrammeArtwork and Branding: Sonia Cresswell (MIH) Music by: Leon Williams (FIH)Are We Over-Reliant on AI?AI is everywhere. On our phones. In our booking engines. In our revenue tools. In our copywriting. In our discovery journeys.So, the question becomes:Are we enhancing our thinking… or avoiding it?In this wide-ranging and honest conversation, Phil is joined by Adam Hamadache, Ryan Thomas, and Sonia Cresswell to explore whether hospitality is using AI wisely, or leaning on it a little too heavily.From digital discovery and operational efficiencies to education, ethics, creativity, and even Tom Hiddleston’s wardrobe, this episode pulls no punches.In This Episode, We Discuss:Where each guest sits on the AI adoption scale, from cautious user to daily dependency AI as an efficiency tool vs AI as a crutchWhy hospitality operations are increasingly embedding AI into call handling and guest interaction Revenue management and digital marketing as major AI growth areas The seismic shift from “ranking on Google” to “being recommended by AI” Whether AI enhances creative thinking, or quietly erodes itThe risk of de-skilling in education and leadershipThe ethical grey zone of AI generated workHow young professionals are navigating AI in education Why over hyping AI can be as dangerous as ignoring itThe importance of healthy scepticism when using AI tools Why Our Guests Said, “I’m In!”Adam Hamadache FIH: Adam believes hospitality needs strong institutions to champion the breadth and value of the industry. For him, the IOH plays a crucial role in advocating for hospitality as a serious, dynamic profession, particularly at a time when recruitment and recognition remain challenges. Sonia Cresswell MIH: From inside the organisation, Sonia describes the IOH as one big hospitality family. Working closely with members daily, she sees first-hand the genuine care and connection that drives everything the Institute does. Ryan Thomas AIH: Ryan describes the IOH as his “perfect partner for progression.” As someone early in his leadership journey, he values mentoring, networking, and being part of a professional community that recognises potential and supports development. Outstanding Quotes from the Episode“AI can give you very convincing gobbledygook” - Adam Hamadache “It’s not that different from people using pre-designed stuff on Canva… that’s been happening for a lot longer than AI” – Sonja Cresswell“It’s polished rubbish” - Ryan Thomas “Ideally, it should act as a thinking partner, not a replacement for your brain” - Ryan Thomas “Stop thinking of it as ranking. Start thinking about being recommended” - Adam Hamadache “If you use it as a tool, as a partner tool, rather than actually to do it for you, it’s definitely the way forward” - Sonja Cresswell“If you use it properly, it enhances clarity. If you copy and paste, it becomes a shortcut” - Ryan Thomas “We have to approach AI with healthy scepticism” - Adam Hamadache “It’s a touch unregulated… it can effectively be left to run wild” - Phil StreetJoin the ConversationX: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityWebsite: The Institute of HospitalityAI isn’t coming. It’s here.The real question isn’t whether we use it, it’s how consciously we choose to.

This Podcast is Sponsored by Leonardo Hotels UK & Irelandhttps://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:Rosie Radwell – Managing Director & Owner, Marsham Court HotelValentina Calanche – Neuroinclusion Lead, Fair ShotRaya White – DEIB Lead, Institute of HospitalityAnne Moorcroft – Chairman, The Café ProjectLee Whalley – Head of Operations, The Crumbs ProjectArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Supporting Neurodiversity & Learning Disabilities in Hospitality, Without Compromising ExcellenceRecorded live in front of 600 students at Passion for Hospitality 2025 at the Novotel London Hammersmith, this special episode explores one powerful question:How do we better include people with learning disabilities and neurodiversity in hospitality while still delivering top-class service?From practical adaptations and job carving to leadership mindset shifts and redefining what “excellent service” really means, this conversation moves beyond theory and into real, lived experience from operators and charities making it happen every day.In this episode, we discuss:The difference between diversity and true inclusionWhy belonging is the foundation of great hospitalityHow inclusion strengthens, not compromises, service standardsSimplifying processes without lowering expectationsThe power of job carving and designing roles around strengthsClear communication and leadership as the cornerstone of inclusionWhy small changes (colour coding, signage, task breakdowns) make a big impactSupporting disclosure and creating psychologically safe workplacesMoving beyond the idea of inclusion as “charity”, and recognising it as good businessThe commercial impact of inclusive service on guest loyaltyWhy hospitality’s communication skills are so often underestimatedFuture-proofing the industry by embracing neurodiversityOur GuestsRosie Radwell:Rosie leads one of the UK’s most accessible hotels and believes inclusion must be woven into the culture from the top down. For her, belonging is the biggest word in hospitality.Valentina Calanche:At Fair Shot, Valentina trains young adults with learning disabilities in a live café environment and supports businesses to employ them. She sees inclusion not as complex, but as intentional and achievable.Raya White:As DEIB Lead at the IOH, Raya champions inclusion as a driver of culture and performance. For her, true inclusion means every voice matters and everyone has the opportunity to contribute.Anne Moorcroft:Anne works directly with trainees with learning disabilities, helping them gain confidence and work placements. She sees daily how purpose transforms lives, and teams.Lee Whalley:At The Crumbs Project, Lee trains adults in hospitality skills for employment and independent living. His view: inclusion future-proofs the industry and strengthens leadership across the board.Outstanding Quotes from the Episode“Diversity is being invited to the party. Inclusion is being asked to dance” – Verna Myers (quoted by Phil)“Belonging is the biggest word in this” – Rosie Radwell“It’s not rocket science. Sometimes we just overcomplicate things” – Valentina Calanche“Professional clarity benefits everyone, not just neurodiverse individuals” – Lee Whaley“Stop looking at it as charity. It’s just good business” – Raya White“Everyone deserves a chance and they bring so much joy to a team” – Anne Moorcroft“One in five people in the UK are disabled. We need to future-proof ourselves” – Lee WhaleyJoin the ConversationTwitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityWebsite: https://www.instituteofhospitality.org/For any feedback on the show, to put forward a topic or to put yourself forward as a guest, please reach out to [email protected]

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:Sacha Lord FIH – Chair, Night Time Industries Association; Founder, The Warehouse Project & ParklifeAymen Fetouak MIH – Head of Professional Development, Institute of HospitalityEmily Clark AIH – Industry Engagement Officer, Edge Hotel School; IOH Youth CouncilArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Looking Ahead to 2026: New Year, New ChallengesAs hospitality steps into 2026, the mood is mixed. Hope, frustration, resilience, fear, and optimism all collide in this honest, wide ranging conversation about what lies ahead for the industry.Joined by Sacha Lord, Aymen Fetouak, and Emily Clark, Phil explores the pressures facing hospitality, from government policy and rising costs to leadership behaviour, professional development, and the future workforce, while also uncovering where hope still lives and how the sector can create its own momentum.This is a candid, thoughtful discussion about realism without resignation and why hospitality remains worth fighting for.In this episode, we discuss:What 2026 feels like for hospitality leaders on the groundThe impact of government policy, VAT, business rates, and political decision-makingWhy hospitality often feels misunderstood at policy levelThe real human cost of closures - businesses, homes, families, and mental healthHow public support for hospitality is growing againWhy pubs, restaurants, and hotels are more than just businessesThe pressure facing leaders as margins tighten and teams shrinkLong hours, burnout, and the risk of losing joy from the industryThe importance of collaboration, not top-down decision-makingWhy professional development must become practical, human, and continuousMentoring, real-world learning, and “capability in the moment”Leadership behaviours Gen Z wants to see disappearWhy younger generations are still optimistic - and ready to innovateCreating hope rather than waiting for itWhy Our Guests Said, “I’m In!”Sacha Lord:For Sacha, becoming a Fellow of the Institute of Hospitality was an unexpected and deeply meaningful honour. With no formal qualifications and 30 years in the industry, the recognition represents everything hospitality can offer - opportunity, progression, and purpose without barriers.Aymen Fetouak:Aymen sees the IOH as a people first organisation dedicated to standards, sustainability, and real world impact. His role is rooted in listening to the industry and turning pressure into progress through practical development.Emily Clark:Emily joined the IOH as a student and never looked back. From accessing learning resources to finding her professional community through the Youth Council, she believes the Institute plays a vital role in inspiring and supporting the next generation.Outstanding Quotes from the Episode“If we reduce VAT to 12.5%, that’s better than 20% of nothing from closed businesses” – Sacha Lord“A pub serves far more than just a pint - it’s part of our social fabric” – Sacha Lord“If your people are okay, your business has a fighting chance” – Aymen Fetouak“Professional development should be about capability in the moment, not certificates on walls” – Aymen Fetouak“Don’t push away the people who stay” – Emily Clark“We have to create our own hope - not wait for it” – Sacha Lord“Hospitality hasn’t lost its heart, even under pressure” – Aymen Fetouak“This industry has survived wars, pandemics, and recessions - we will get through this too” – Emily ClarkJoin the ConversationTwitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityWebsite: Institute of Hospitality2026 may not come with easy answers but this episode reminds us that hospitality’s strength has always been its people, its adaptability, and its heart. Tune in for a grounded, hopeful look at what comes next.

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:Mark Lewis FIH – Chief Executive, Hospitality ActionLizzie Grundy AIH – Weddings & Private Dining Manager, Pennyhill Park; Vice Chair, IOH Youth CouncilArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Supporting Communities at Christmas: The Season of Giving BackIn this festive episode of I’m In, host Phil Street brings together two brilliant hospitality voices, Mark Lewis of Hospitality Action and Lizzie Grundy of Pennyhill Park, to explore what supporting communities at Christmas truly means.From tackling loneliness to charitable giving, team wellbeing, and authentic generosity, this warm, heartfelt conversation reminds us that hospitality’s spirit shines brightest when we take care of one another.In this episode, we discuss:What “supporting communities at Christmas” means to those working in hospitalityHospitality Action’s Golden Friends scheme and how it supports retired workersWhy Christmas can be emotionally tough, and how kindness helps bridge the gapReal examples of hotels giving back: toy donations, charity Christmas cards, and moreSupporting your own teams during the busiest season of the yearThe power of time and volunteering when finances are stretchedWhy acts of generosity are contagiousIndustry wide collaborations like Walk for Wellbeing and the Always Open at Christmas charity singleWhy Our Guests Said, “I’m In!”Mark Lewis:Mark believes deeply in the importance of professional development and the role the IOH plays in supporting hospitality careers. As someone committed to supporting the industry’s people, joining the IOH community was a natural step.Lizzie Grundy:Fresh out of university, Lizzie wanted a professional home that would help her continue learning, connecting, and growing. The IOH gave her that, and now, through the Youth Council, she helps others find their voice and their community too.Outstanding Quotes from the Episode“We help people who hit a bump in the road, and Christmas is when that help matters most” – Mark Lewis“It’s all about making sure people feel the spirit of Christmas in every way, not just spending, but sharing” – Lizzie Grundy“Hospitality people are, by nature, generous. They’re happy to work while others rest, and they still find ways to give back” – Mark Lewis“If you have the right culture, one that truly looks after your team, you’ll handle the Christmas rush just fine” – Mark Lewis“Positivity is contagious, giving your time lifts others and yourself” – Lizzie Grundy“Every pound counts. With £50 or £100, we can change a life” – Mark LewisJoin the ConversationTwitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityIOH Website: The Institute of Hospitality is the global professional body for hospitalityChristmas is a time for joy, connection, and kindness, but also a reminder that not everyone has the same support network. This episode celebrates the generosity, collaboration, and community spirit that make hospitality so special.Tune in for a festive dose of heart and hope.

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:Edd Gallier FIH – Head of Learning & Development, Leonardo HotelsDamien Martin MIH – General Manager, The Parkgate Hotel, CardiffMark Grant MIH – Chair, IOH Diversity, Equity, Inclusion & Belonging (DEIB) CouncilArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Supporting Trans People into the Workplace: Building Cultures of BelongingIn this episode, Phil Street leads an open and constructive conversation about how hospitality businesses can better support trans people in the workplace — and, more broadly, how we can create cultures where everyone feels safe, valued, and able to be themselves.Joined by Edd Gallier, Damien Martin, and Mark Grant, this discussion explores what inclusion really means in day-to-day operations: from policy and language to allyship, leadership, and learning through honest mistakes.In this episode, we discuss:What “supporting trans people into the workplace” truly means in practiceWhy culture and belonging are more powerful than complianceHow language signal respect and inclusionCreating psychologically safe spaces for dialogue and educationBalancing belief systems, dignity, and organisational valuesThe importance of allyship and calling out poor behaviour from guests as well as colleaguesMeasuring inclusion beyond numbers: belonging, engagement, and lived experienceThe role of leadership, communication, and technology in building inclusive workplacesWhy Our Guests Said, “I’m In!”Edd Gallier: For Edd, joining the IOH is about professional recognition and raising standards of learning and development across hospitality, ensuring everyone receives the growth and respect they deserveDamien Martin: Damien sees the IOH as a vital resource for development and recognition, helping his team learn, grow, and bring their best selves to work every dayMark Grant: As Chair of the IOH DEIB Council, Mark champions hospitality’s welcoming nature and its potential to reflect society’s best values: opportunity, inclusion, and communityOutstanding Quotes from the Episode“Creating a culture where everyone can feel they belong — that’s the real measure of success” – Edd Gallier“Hospitality is about welcoming everyone. Inclusivity isn’t optional” – Damien Martin“If someone has a problem with you, it doesn’t have to become a problem for you” – Mark Grant“Language signals respect, even small changes can make a big impact” – Damien Martin“Don’t wait for someone else to act. Speak up. Be an ally” – Mark Grant“Everyone deserves a workplace where they can just be themselves” – Phil StreetCreating truly inclusive workplaces starts with conversation, courage, and consistency. Tune in for a thoughtful discussion that gets to the heart of what belonging really means in hospitalityJoin the ConversationTwitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityWebsite: https://www.instituteofhospitality.org/For any feedback on the show, to put forward a topic or to put yourself forward as a guest, please reach out to [email protected]

This Podcast is Sponsored by Leonardo Hotels UK & Irelandhttps://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:Francisco Macedo - Chairing the IOH Funded Membership Carmen Vlasceanu - Author of Dare to Care, cruise hospitality consultant; beneficiary of funded membership Jenny Cheung – Front of house professional; beneficiary of funded membership during COVID Joanne Smith - Institute of Hospitality; co-creator of Hearts in Hospitality award Marvellous Dada - President, TMD Mentorship (Nigeria); Hearts in Hospitality recipient Pete Wayre - Hospitality leader & trainer; Hearts in Hospitality recipient Marco De Simone – Restaurants Professional; Hearts in Hospitality recipientArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)I’m In - 50th Episode Special: Community, Care & Quiet HeroesFor our 50th, we spotlight two IOH initiatives that change real lives: the Funded Membership (confidential membership support when times are tough) and Hearts in Hospitality (recognising unsung heroes who go above and beyond). You’ll hear frank advice on applying for funded membership, first hand stories of how it helps people bounce back, and joyful reminders of everyday heroism across hospitality. In this episode, we discussThe Funded Membership - how it works & why it matters: a confidential lifeline that helps members stay connected to opportunities, learning, and community when finances are tight. What makes a strong application?The lived impact of funded membership: confidence, connection, access to learning, and headspace to rebuild. Hearts in Hospitality: why the IOH created it, how nominations are judged, and the power of celebrating frontline excellence. Real stories from awardees: going further than expected, serving with heart, and lifting the next generation. Specific Guest inputFrancisco Macedo on the Funded Membership’s purpose and some tips for a successful application Carmen Vlasceanu on what funding unlocked: from MBA/PhD studies to launching a charity (Angels Wings), and a training platform - membership access made momentum possible. Jenny Cheung on the COVID years: funded membership brought learning, confidential support, and a sense of community when work vanished - now she’s a paying member and paying it forward. Joanne Smith on Hearts in Hospitality: built by a cross team taskforce to celebrate people who “do the job well and more,” with surprise workplace presentations and panel review. Marvellous Dada on youth and purpose: building Nigeria’s largest hospitality student network and choosing service over comfort to raise a new generation for the industry. Pete Wayre on exceeding expectations: the small, human acts (like personally guiding a lost guest across Manchester) and a career long mantra - presentation and care matter. Marco De Simone on the sheer surprise of receiving the award, what it means and why awards like this are importantOutstanding Quotes from the Episode“The Funded Membership can give people a lifeline” - Francisco Macedo, on the Funded Membership “People need to write from their hearts… attach your CV… and tell us how you’ll use the year” - Francisco Macedo, on successful applications“Dare to care and dare to transform your life” - Carmen Vlasceanu “The funded membership is free of charge for the first 12 months… it built up my confidence to connect with other people” - Jenny Cheung. “It’s not just doing your job well, it’s doing your job well and more” - Joanne Smith, on Hearts in Hospitality. “Our industry is built on sacrifice” - Marvellous Dada. “Presentation is everything… you’re judged within the first three seconds” - Pete Wayre“Smile at life and life has a habit at smiling back” – Marco De Simone How to Get InvolvedNeed help? If you’re facing hardship, apply early for a funded membership - be honest, include detail, and explain how you’ll use the membership year.It’s 100% confidential - IoH Funded Membership - application and criteria - Institute of HospitalityKnow an unsung hero? Nominate them for Hearts in Hospitality via the IOH website; detailed nominations help the panel recognise true impact - Hearts in Hospitality - Institute of HospitalityJoin the ConversationTwitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityWebsite: https://www.instituteofhospitality.org/For any feedback on the show, to put forward a topic or to put yourself forward as a guest, please reach out to [email protected]

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:Kan Koo MBE FIH – Executive Director, Cosmo Restaurant GroupLouise Brown MIH – Commercial Executive, Institute of HospitalityHarsh Sodhani AIH – Business Development Manager, Hilton London BanksideArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)B2B Sales in Hospitality: Relationships, Trust, and the Role of AISelling business-to-business is part art, part science.But in hospitality, it’s always about relationships. In this episode, Phil is joined by Kan Khoo, Louise Brown, and Harsh Sodhani to explore the realities of B2B sales: from building trust and tailoring language to knowing when (if ever) a hard sell is appropriate.This conversation unpacks the balance between data and dinners, the pitfalls of bad pitches, and why the human touch still matters in an increasingly tech-driven world.In this episode, we discuss:Why relationship building is the cornerstone of B2B salesWhen (and how) to use data to back up trustThe dangers of the “hard sell” and when it might be justifiedHow language needs to adapt for different stakeholdersMistakes too many salespeople make in hospitalityWhat separates true partners from one-time vendorsThe role professional bodies play in raising sales standardsWhether AI can ever replace the human element in B2B sellingWhy Our Guests Said, “I’m In!”Kan Khoo: A Member for nearly four decades, Kan has always been passionate about mentoring and supporting the next generation, while proudly championing diversity and inclusion through his restaurants.Louise Brown: With hospitality in her blood, Louise has been part of the IOH on and off since 1989. She thrives on connecting people and ensuring members and partners get real value from their relationships.Harsh Sodhani: Having built his UK career from scratch, Harsh values the IOH for mentorship, connections, and the Youth Council’s platform for new voices in the industry.Outstanding Quotes from the Episode“To build long-term successful enterprise, when you don’t close a sale, open a relationship” – Patricia Fripp (quoted by Phil)“Data builds credibility, but dinner builds trust” – Harsh Sodhani“AI and IT don’t have feelings, the human touch in B2B is still irreplaceable” – Kan Khoo“If you’re not actively listening, you’re not selling, you’re just shouting” – Louise Brown“Be the most inquisitive person in the room, not the most knowledgeable. That’s how you build trust” – Phil StreetJoin the ConversationTwitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityFrom bad pitches to brilliant partnerships, this episode is packed with real-world insights for anyone in sales or hospitality leadership.Tune in now!Have feedback or want to feature on a future episode? Contact Phil at [email protected]

AI & Efficiency in Small Business: Friend, Foe, or Force for Growth?Host: Phil Street FIHGuests: Professor Peter Jones FIH, Professor Roya Rahimi MIH & Bradley Dorrington AIHArtwork & Branding: Sonja Cresswell MIHMusic: Leon Williams FIHAI is everywhere, but what does it really mean for small business owners in hospitality? In this episode, Phil is joined by Professor Peter Jones, Professor Roya Rahimi, and Bradley Dorrington to unpack the role of AI in making small businesses more efficient, agile, and competitive.From practical “quick wins” to the bigger ethical questions, this conversation explores how AI is already transforming the industry and how small businesses can adopt it without fear or overwhelm.Whether you’re excited, cautious, or somewhere in between, this discussion will give you clarity on where to start and what to watch out for.In this episode, we discuss:How AI can free up time by automating repetitive tasksThe real opportunities for small businesses in data analysis and decision makingWhy adopting AI doesn’t mean replacing staffPractical starting points for small operators curious about AIHow marketing and customer engagement are being reshaped by AIThe misconceptions (and fears) that hold small businesses backWhy AI should be seen as a supportive tool, not a threatWhy Our Guests Said, “I’m In!”Peter Jones: A Fellow for over 30 years, Peter values the IOH as a supportive, evolving professional body that grows alongside the industry.Roya Rahimi: Passionate about bridging academia and industry, Roya sees the IOH as a vital community that reflects her lifelong commitment to service and hospitality.Bradley Dorrington: As a small business owner and now Chair of the Youth Council, Bradley values the IOH for its network, support, and commitment to showcasing hospitality as a vibrant career path.Outstanding Quotes from the Episode“AI is your starting point, not the end answer. You’ve still got to ask the right questions” – Peter Jones“AI makes me feel like a superhuman — it frees me from repetitive tasks so I can focus on what really matters” – Roya Rahimi“Sometimes it’s just about giving it a go. Even a simple chatbot or fact-checking tool can make a big difference” – Bradley Dorrington“The power is in the prompt” – Phil StreetJoin the ConversationTwitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityAI in hospitality isn’t science fiction, it’s already here. The question is: how will you use it? Tune in now to find out!Have feedback or want to feature on a future episode? Contact Phil at [email protected]

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:· James B Clarke FIH – General Manager, Park Plaza Westminster Bridge & Chair, Master Innholders· Lisa Bright MIH – Professional Development Administrator, Institute of Hospitality· Rishabh Vaish AIH – Business Development E-Commerce, Blue Orchid Hotels & Youth Council, IOHArtwork and Branding: Sonia Cresswell (MIH) Music by: Leon Williams (FIH)Mentorship in Hospitality: At what point does it stop being effective?In this episode, Phil is joined by James B Clarke, Lisa Bright, and Rishabh Vaish to dig deep into the subject of mentorship. From first hand stories to hard truths about when it goes wrong, this conversation unpacks the real value of mentoring relationships and when they risk becoming meaningless.If you’ve ever considered being a mentor, becoming a mentee, or just want to better understand how to create growth focused relationships in hospitality, this episode is a must-listen.In this episode, we discuss:Why mentorship matters more than everWhat makes a mentoring relationship truly workSetting the right ground rulesThe dangers of ineffective or one sided mentorshipHow to spot when it’s time to part waysThe role of reverse mentoringHow to ensure guidance doesn’t become outdated adviceWhy mentoring isn’t about creating clonesWhy Our Guests Said, “I’m In!”James B Clarke: A long-time Fellow and passionate advocate for collaboration and mentoring, James believes the IOH and Master Innholders are critical to nurturing future leaders. His goal? To be part of shaping a strong, resilient, and people focused profession.Lisa Bright: Lisa loves being part of the wider hospitality family and especially values her work with Mentor Me, the IOH’s mentoring scheme. She sees it as an opportunity to support others and grow personally while connecting across the industry.Rishabh Vaish: Having joined the IOH as a student, Rish was inspired by the welcoming environment and real world value of networking and mentorship. Now on the Youth Council, he’s helping others find their feet and their voice in hospitality.Outstanding Quotes from the Episode:“The delicate balance of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves” – Steven Spielberg (quoted by Phil)“Mentorship is a win-win – as a mentor, you learn just as much as you give” – James B Clarke“Mentoring is a gift. What you do with it is your choice” – Lisa Bright“Mentorship is not about making clones. It’s about merging the best of yourself with someone else’s potential” – Rishabh Vaish“Ineffective mentoring is worse than no mentoring at all” – Lisa Bright“Reverse mentoring reignites your perspective. It’s not one sided – it’s two way growth” – Phil StreetJoin the Conversation:Twitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityWebsite: https://www.instituteofhospitality.org/Mentoring is more than a buzzword – it’s a commitment to growth, authenticity, and meaningful connection. This episode breaks it all down, so tune in now!Have feedback or want to feature on a future episode? Contact Phil at [email protected]

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests: Jo Smith FIH (Institute of Hospitality), Vandana Dass MIH (Managing Director, Davenport Solicitors & IOH Trustee), Lizzie Grundy AIH (Weddings & Private Dining Manager, Pennyhill Park)Artwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)How to Manage an Employment TribunalIn this episode of the Institute of Hospitality Podcast, Phil navigates the intricate and often misunderstood world of employment tribunals. Joined by Jo Smith FIH, Vandana Dass MIH, and Lizzie Grundy AIH, the discussion explores what tribunals really are, the misconceptions surrounding them, and how to prevent issues before they escalate. Whether you’re new to the workplace or a seasoned leader, this episode offers practical advice and real-world insight on managing workplace conflict with fairness and professionalism.In this episode, we discuss:⦁ What Is a Tribunal Anyway?⦁ A clear explanation from legal expert Vandana Dass on how and why tribunals happen.⦁ The Human Side of Conflict - How tensions in the workplace affect individuals and teams, with insight from Lizzie and Jo.⦁ Misconceptions Around Tribunals - From both employer and employee perspectives — including some myths⦁ Documentation Matters: Why consistent record keeping is key, and what employers often get wrong.⦁ Culture, Communication, and Leadership: How proactive leadership and early conversations can help prevent escalation.Why Our Guests Said “I’m In!”Jo Smith: As a long-time team member at the IOH, Jo celebrates the supportive and forward-thinking community that makes the IOH special. She loves being part of a network where people matter above all else.Vandana Dass: A passionate advocate for hospitality, Vandana joined the IOH because of its commitment to supporting professionals and creating a powerful, empathetic community of practice.Lizzie Grundy: A member since her student days, Lizzie credits the IOH with offering the network, mentorship, and opportunity that helped her progress quickly in her career. It’s all about the people.Key Moments and Quotes from the Episode:“Employment tribunals are legal forums set up to resolve disputes between employers and employees — often a last resort when informal resolution fails.” – Vandana Dass“Trust and confidence are central to any employment relationship. Once that’s gone, it’s very hard to get it back.” – Vandana Dass"We should just gossip less, people" - Phil Street"You have to balance protecting the company with genuinely caring about the people. That’s where true leadership lies."“As leaders, we must be alert to shifts in behaviour. An employee acting differently can be a huge red flag.” – Vandana Dass“Conflict is inevitable. What matters is how we deal with it, not whether we can avoid it.” – Lizzie Grundy“Documentation is your best friend. If it’s not written down, it’s one person’s word against another.” – Vandana Dass“A healthy workplace is one where people thrive and feel psychologically safe.” – Vandana Dass & Lizzie GrundyJoin the Conversation:Twitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityWebsite: https://www.instituteofhospitality.orgTune in now for a compelling and accessible look into how tribunals work, how to avoid them, and how to foster a fairer, more communicative workplace.We’d love your feedback!Want to share your thoughts or put yourself forward as a future guest?Contact Phil Street at [email protected]

This Podcast is Sponsored by: Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:Michael Voigt (Managing Director, The Goring)Ciara Crossan (Founder & CEO, Wedding Dates)Artwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Episode Title: I'm In - Crisis ManagementIn this episode of the Institute of Hospitality Podcast, Phil dives into the world of crisis management with two hospitality leaders who have faced challenges head on. Michael Voigt from The Goring and Ciara Crossan from Wedding Dates share their personal insights on surviving, thriving, and learning through crises in hospitality. From COVID-19 to personal challenges, this conversation highlights the power of empathy, leadership, and reinvention in uncertain times.In this episode, we discuss:Prevention, Reaction, or Reinvention? The balance that leaders must strike in crisis management.The Importance of Empathy in Leadership How compassion and calmness can help you navigate even the toughest moments.Adapting to Crisis: The COVID Era How businesses and leaders reimagined operations to survive and thrive.The Role of Communication During a crisis, both internally with your team and externally with your guests.Resilience and Learning from Crisis What the pandemic taught us about running a sustainable and adaptable business.Why Our Guests Said “I’m In!”Michael: A long-time advocate of professional networking, Michael joined the IOH to further his commitment to supporting the hospitality industry, sharing experiences, and continuing to learn from his peers.Ciara: After over a decade in the business, Ciara was drawn to the IOH for its commitment to excellence, professionalism, and a network that helped her grow both as a business owner and as a leader.Key Moments and Quotes from the Episode:“A crisis fundamentally affects or alters the way we do business. How we react is what we control” – Michael Voigt“Prevention is the most powerful. But once something goes wrong, reaction is key, and empathy can go a long way in making it right” – Ciara Crossan“In a crisis, communicate more, update more, and reassure more” – Ciara Crossan“The best way to prepare future leaders for crises is to share experiences and mentor them. They need to understand that crises are inevitable and can be dealt with when you’ve got the right mindset” – Michael Voigt“Sometimes the best solution to a crisis is to stay calm, take a deep breath, and then make a well-informed decision” – Ciara CrossanJoin the Conversation:Twitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityWebsite: https://www.instituteofhospitality.orgTune in now for a thoughtful and actionable discussion on how to manage a crisis with resilience, empathy, and strong leadership.We’d love your feedback! Want to share your thoughts or put yourself forward as a future guest? Contact Phil Street at [email protected]

This Podcast is Sponsored by Leonardo Hotels UK & Irelandhttps://www.leonardohotels.co.uk/Host:Phil Street FIHGuests:● Michael Kill FIH (CEO, Nighttime Industries Association)● Emma McClarkin OBE FIH (CEO, British Beer and Pub Association)● Robert Richardson FIH (CEO, Institute of Hospitality)Artwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)CEO Collaboration: Why Working Together is the Key to Hospitality’s FutureIn an extraordinary episode, Phil brought together the CEOs of three major forces in the UK’s hospitality landscape: the Night time Industries Association, the British Beer and Pub Association, and the Institute of Hospitality. With Michael Kill FIH, Emma McClarkin OBE FIH, and Robert Richardson FIH at the table, this conversation dives deep into what true, meaningful collaboration looks like, and why it’s more important than ever.With each guest representing different corners of a vibrant, interconnected ecosystem, this episode is brimming with practical insight, candid stories, and actionable ideas for anyone passionate about hospitality’s future.In this episode, we discuss:What each trade association does and why their work is so intertwined How mutual respect and honesty fuel successful collaborations Case studies of policy wins, and challenges, in an ever-changing landscape The risks of working in silos and the power of presenting a united industry voice, especially to government How cross-sector collaboration amplifies member benefits, learning opportunities, and innovation Real-world examples of sharing data, resources, and best practices to drive change Why supporting people, at every career stage, is central to the industry’s growth Key lessons from the pandemic about solidarity, resilience, and the human side of hospitality The critical role of association teams, and why their work behind the scenes should never be underestimatedOutstanding Quotes from the Episode:“If you think of this as an orchestra, we each play different instruments, but together we improve the whole.” – Robert Richardson“The weakness of the industry comes in disparate voices... but a collective position is much harder to disregard.” – Michael Kill“We are all part of ensuring that we have a really strong sector, a really strong nighttime economy, and it’s something we really have to fight for.” – Emma McClarkin“There’s no one organisation that represents the entire sector. But collectively, we are an industry.” – Michael Kill“You can’t have success and progress without collaboration.” – Phil StreetJoin the ConversationWebsite: https://www.instituteofhospitality.org/Twitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityTune in now for a behind-the-scenes look at how real collaboration happens at the top, and what it means for every professional in hospitality.We’d love your feedback! Want to share your thoughts or put yourself forward as a future guest? Contact Phil Street at [email protected]

I'm In Special – The Institute of Hospitality’s Official Podcast in association with the Hotel Management and Tourism Institute Switzerland (HTMi)Podcast Sponsored by: LeonardoHotels UK & IrelandHost: Phil Street FIHGuests:Sofia MuchovaJane KalenichenkoAli AlkubaishPatricia CobasneanCiprian VoineaArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Hands Across the Water: Opportunities and Challenges for International StudentsIn this special edition of the Institute of Hospitality's official podcast, host Phil Street is joined by a dynamic group of past and present students from the Hotel and Tourism Management Institute of Switzerland (HTMi). This episode dives deep into the experiences, opportunities, and challenges faced by international hospitality students today.From cultural integration to leveraging technology, this conversation is full of insights and practical advice for students and industry professionals alike.In This Episode, We Discuss:The appeal of hospitality education at HTMi and its unique offerings Real-world experiences and how internships play a crucial role in a student's career development.Navigating cultural differences and the power of adaptability in the hospitality industry.Current challenges in the industry, including the rise of AI and environmental concerns.The importance of soft skills, networking, and being open to global opportunities.Why Our Guests Said, “I’m In!” and chose the HTMi to start their career in hospitalitySofia: Passionate about hospitality's blend of luxury and personal interaction, Sofia chose HTMi for its strong reputation and real-world learning approach.Ciprian: With a 14-year career in hospitality, Ciprian sees the value in HTMI's connections and hands-on learning, which set the foundation for his successful career so far.Jane: Drawn by the international nature of hospitality and the stunning location of HTMi, Jane appreciates the dynamic and multicultural environment of the industry.Ali: Aiming to align his career with Saudi Arabia's vision for hospitality, Ali values the extensive internship opportunities and practical experience offered by HTMi.Patricia: From high school jobs to professional growth, Patricia sees HTMi as a place that shapes both personal and professional development.Outstanding Quotes from the Episode:"The industry needs to think differently. Co-leadership and job-sharing could be the future of hospitality leadership." – Ali"Be empathetic. Embrace cultural diversity and develop strong networking skills." – Ciprian"Master the soft skills such as empathy, communication, because this is actually a universal language for the industry." – JaneTo learn more about the HTMi, visit their website at https://htmi.ch/Join the Conversation:Twitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Instituteof HospitalityTune in to explore the future of hospitality through the eyes of international students poised to lead the industry forward!We’d love your feedback!Want to share your thoughts or put yourself forward as a future guest? Contact Phil Street at [email protected]

This Podcast is Sponsored by Leonardo Hotels UK & Irelandhttps://www.leonardohotels.co.uk/Host:Phil Street FIHGuests:Liz Hartstone (Board of Trustees, IOH & Hospitality Recruitment Specialist)Natalie Campbell (Co-CEO, Belu Water)Sana Bhati (Senior Sales Executive, Vacherin)Artwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Women in 2025: The Future of Leadership in HospitalityMarch marks International Women’s Day, and what better time to shine a spotlight on incredible women in hospitality? This month, Phil sat down with Liz Hartstone, Natalie Campbell, and Sana Bhati to explore the evolving landscape of leadership and opportunity for women in the industry.From breaking down barriers to rethinking leadership models, this episode is packed with inspiration, insight, and actionable takeaways for hospitality professionals at all levels.In this episode, we discuss:The biggest barriers women face in leadership – and how to overcome themThe confidence gap: why self-belief is key and how to build itThe power of networking, mentoring, and support systemsFlexible working and new leadership models – is job-sharing the future?How businesses can create more opportunities for women in leadershipThe role of men as allies in driving meaningful changeWhy Our Guests Said, “I’m In!”Liz Hartstone:A long-time advocate of networking and mentorship, Liz believes the Institute of Hospitality plays a crucial role in helping women navigate career progression, find confidence, and build meaningful industry connections.Natalie Campbell:Inspired by the passion for service and hospitality, Natalie joined the IOH to connect with like-minded professionals and challenge traditional leadership norms. She believes in Shine Theory – when women lift each other up, everyone benefits.Sana Bhati:After discovering the IOH at a networking event, Sana saw the potential for growth, learning, and community. She credits the organization with helping her develop her confidence and professional network in the early stages of her career.Outstanding Quotes from the Episode:"You shine, I shine. This isn’t about women competing; it’s about lifting each other up." – Natalie Campbell"Women are their own worst critics – we need to recognise our value and step forward with confidence." – Liz Hartstone"The industry needs to think differently. Co-leadership and job-sharing could be the future of hospitality leadership." – Natalie Campbell"If everyone in the room looks like you, someone is missing." – Natalie Campbell"Employers must do more to support flexible working – when they do, everyone wins." – Liz HartstoneJoin the Conversation:Twitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityTune in now for an eye-opening discussion on the future of women in hospitality leadership!We’d love your feedback! Want to share your thoughts or put yourself forward as a future guest? Contact Phil Street at [email protected]

This Podcast is Sponsored by Leonardo Hotels UK & Ireland - https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests: Eugenio Pirri FIH, Matthew Burbidge-Airs MIH, Lauren Sargent AIHArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)This month, Phil Street sat down with Eugenio Pirri, Lauren Sargent and Matthew Burbidge-Airs to take on a million-pound question: How do you build a world-class people team in hospitality?Whether you’re an industry veteran or just getting started, this episode is a masterclass on creating exceptional people teams that not only align with business goals but also foster sustainable success, innovation, and adaptability in the ever-evolving hospitality sector.In this episode, we discuss:Foundations for a World-Class People TeamStructures That WorkThe Importance of CultureThe role Technology can playMistakes to AvoidWhat does the future of People Teams look like?Why our Guests said, “I’m In!”:-Eugenio Pirri:Eugenio draws strength from his passion for people and culture, believing in the IOH’s role in elevating standards, inspiring young talent, and representing the hospitality industry on key platforms.Lauren Sargent:Lauren is proud of IOH’s events, networking tools, and, most meaningfully, its influence on those early in their hospitality careers. She also celebrates the proud moment of her company, Leonardo Hotels, winning the “Equity, Diversity and Inclusion Employer of the Year” award in 2024.Matthew Burbidge-Airs:Matthew, an advocate for the opportunities hospitality offers, especially its unique travel element, sees the IOH as a hub for sharing ideas and building strong professional networks.Outstanding Quotes from the Episode:"It's not our job to tell people what to think. It's our job to give people the tools to think for themselves." – Robert Richardson, shared by Phil Street."The guest doesn't really care about silos; they just want to be looked after."  –Matthew Burbidge Airs"It's about giving the people managers the tools to be great people managers." – Lauren Sargent"If you don't know what your culture is, how are you supposed to recruit on it, train on it, or develop loyalty based on it?" – Eugenio PirriWhen it comes to building world-class people teams, this episode is hospitality gold. Don't miss this enlightening conversation packed with actionable insights and heartfelt reflections. Tune in now!**Join the Conversation:**- Twitter: @IoH_Online- Instagram: @ioh_online- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

This podcast is sponsored by Leonardo Hotels (UK & Ireland) - https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests: Peter Avis FIH – Business Development and Community Engagement Manager for the London Hilton Park Lane, Vice Chairman of the IOHAmber Staynings - CEO and Founder of Bums On Seats, Co-Founder of Heidi, an emerging tech start-upMiranda Quantrill - Hospitality Educator at Westminster Kingsway CollegeArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Welcome to this special live episode of the "I'm In" podcast, the official podcast of the Institute of Hospitality. Recorded in front of a live audience, In this engaging discussion, Phil is joined by distinguished guests Amber Staynings, Peter Avis, and Miranda Quantrill to explore the profound impact of psychology in the hospitality industry, especially concerning guest experience. Below are the key takeaways from this enlightening conversation:Key Topics Discussed:Exceptional Customer Service:Defining exceptional customer service versus average service.Elements that contribute to a memorable guest experience, including emotional connection and service quality.Psychological Principles in Customer Service:Importance and impact of genuine interactions and emotional intelligence.Real-life examples demonstrating the application of psychology to recover customer relationships.Training and Staff Development:The critical role of training in building social and practical skills among hospitality staff.Need for consistency and investment in employee development.Internal and External Perceptions:The impact of employees' appearance and mindset on service delivery.How culture, pride, and personal care influence job performance.Balancing Work and Well-being:Addressing workload, self-care, and achieving a healthy work-life balance.Motivational strategies to enhance employee engagement and retention.Practical Applications of Psychology:The role of psychological profiling to understand and cater to diverse customer needs.Training strategies using scenarios and gamification to improve service standards.Leadership and Team Dynamics:Guidance on fostering a supportive and positive workplace environment.Encouraging open communication and clear expectations.Motivational Insights:Panellists share their personal motivations and highlights from their careers in hospitality.Key Quotes:“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”Interactive Q&A:Audience questions addressed around the topics of guest psychology in podcasts, and personal career highlights of the panellists.This episode provides valuable insights into the delicate balance of delivering exceptional hospitality through understanding and leveraging psychological principles. Whether you're an industry veteran or new to the field, the discussions within this episode are sure to resonate andinspire.**Join the Conversation:**- Twitter: @IoH_Online- Instagram: @ioh_online- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected] 

This podcast is sponsored by Leonardo Hotels (UK & Ireland) - https://www.leonardohotels.co.uk/This episode of “I’m In” brought together three more esteemed professionals from within the membership to explore the multifaceted concept of motivation in the hospitality industry. The conversation is engaging, introspective, and peppered with real-life anecdotes that shed light on what drives individuals in one of the most demanding yet rewarding industries.Key Takeaways:Motivation Beyond MoneyLeadership and RelationshipsThe Power of TeamsMindset V CircumstanceInspirational Leadership StoriesResilience in HospitalityMemorable Quotes:"People follow people." – Raj Chakraborty"Motivation is a multi-dimensional problem." – Charlotte Bailey"Leadership is about treating people the way you wish to be treated." – Miles Pooley"Motivation is both a mindset and a circumstance—it requires long-term vision and short-term action." – Charlotte BaileyAs always, our guests gave their reasons for saying I’m in to the IOH and included:-Networking and eventsTo be involved in a significant industry BodyTo get behind the direction of the organisationTo connect with the industryThis discussion not only delves into the depths of motivation in hospitality but also serves as a blueprint for leaders in any industry striving to inspire their teams effectively.Host: Phil Street FIHGuests:Miles Pooley FIH: CEO, Royal Air Force ClubRaj Chakraborty FIH: Regional General Manager, Macdonald HotelsCharlotte Bailey AIH: Le Manoir Aux Quat’Saisons, A Belmond HotelArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)**Join the Conversation:**- Twitter: @IoH_Online- Instagram: @ioh_online- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Host: Phil Street FIHGuest: Robert Richardson FIH, CEO of the Institute of HospitalityArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH) In this special episode of the "I'm In" podcast, Phil sat down with Robert Richardson, the CEO of the Institute of Hospitality. They discuss Robert's journey, challenges, achievements, and the strategic direction of the IOH after nearly four years in the role. The conversation also touches on the evolution of the industry, the importance of visibility, and the future goals of the organisation.Key Learnings from this episode:Roberts Journey and Tenure as IOH CEOMajor Challenges faced so farAchievements so farKey Initiatives brought inEvolution and LearningsFuture OutlookThis episode provides a deep dive into the Institute of Hospitality's current strategies and future goals under the leadership of CEO Robert Richardson. Don't miss out on the insightful discussion about navigating post-pandemic challenges and fostering industry growth.**Join the Conversation:**- Twitter: @IoH_Online- Instagram: @ioh_online- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Welcome to another enlightening episode of I'm In, hosted by Phil Street FIH. As we look ahead to 2025, we dive deep into the intersection of technology, education, hospitality, and workforce dynamics.This episode features a powerhouse trio of guests: Simon Casson FIH, CEO of Corinthia Hotels; Dr. Maria Goebbels MIH, an esteemed educator from the University of Greenwich; and Eloise Hanson AIH, the dynamic editor of Boutique Hotel News.Overview:2025 is just around the corner, and the hospitality industry is bracing for exhilarating advancements and challenges alike. In this episode, our esteemed panel discusses emergent trends, technological impacts, and evolving workforce expectations, providing listeners with insights to navigate the future landscape.Key Discussions:Revolutionising Hospitality Through TechnologyAI in EducationIndustry Trends and ForecastsWorkforce and Recruitment DynamicsThe Role of Empathy and LeadershipNavigating Economic and Political ChangesAs always, our guests gave their reasons for saying I’m in to the IOH and included:-To be connected with the industry and its key playersTo ensure education is connected to industryCollaboration opportunities Shared LearningThe opportunity to shape the future of HospitalityJoin us for this vibrant conversation as we anticipate the future of hospitality, technology, and education. Available now on all major podcast platforms!Host: Phil Street FIHGuests: Simon Casson FIH: CEO of Corinthia HotelsDr. Maria Goebbels MIH: Associate Professor – Hospitality Management, University of GreenwichEloise Hanson AIH: Editor, Boutique Hotel NewsArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)**Join the Conversation:**- Twitter: @IoH_Online- Instagram: @ioh_online- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Guests:Tej Walia (FIH)Christie Hayes (MIH)Alesandra Beqiraj (AIH)Artwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Episode Description: In this enlightening episode, host Phil Street FIH is joined by Tej Walia FIH, Christie Hayes MIH, and Alesandra Beqiraj AIH to dive deep into how the hospitality industry can effectively manage cultural diversity and expectations during the festive season. The discussion spans various aspects of hospitality management, from practical staff training to the importance of cultural sensitivity, adaptability, and clear communication.Whether you're a hospitality professional or simply interested in how diverse cultures celebrate Christmas, this episode offers valuable insights and rich anecdotes from industry experts.Why They Said "I'm In":Tej Walia: Tej believes in continuous learning and embracing diversity, essential elements for thriving in the hospitality industry, His "I'm in" moment stems from his passion for fostering an environment where staff and guests alike feel they belong and are respected and believes the IOH can support that.Christie Hayes: For Christie, saying "I'm in" happened almost by accident having been “Forced” to apply for the Restaurant Manager of the Year competition (which she won). She is delighted to now be part of the IOH family utilising the vast resources available to become a better leader and employeeAlesandra Beqiraj: Alesandra's "I'm in" came from a desire to focus on continuous learning and also to be involved in conversations shaping the industry.  In addition, she has also undertaken the mentorship programme.Conclusion: In summary, this episode of "I'm In" provides an in-depth look at how hospitality businesses can navigate and celebrate cultural diversity at Christmas time. The guests' shared wisdom and experiences offer practical advice and inspiration for making the festive season inclusive, respectful, and joyous for all.Tune in to this episode to learn how you can make your hospitality business a beacon of cultural inclusivity this Christmas season!**Join the Conversation:**- Twitter: @IoH_Online- Instagram: @ioh_online- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Host: Phil Street (FIH)Guests:James McComas (FIH)Isabel Hargreaves (MIH)Harsh Sodhani (AIH)Artwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Episode Summary:In this deeply insightful episode of "I'm In", Phil and his expert guests — James McComas, Isabel Hargreaves, and Harsh Sodhani — explore the critical yet often overlooked topic of self-care. This episode dives into understanding and implementing self-care strategies amidst the busy and often demanding lives of hospitality professionals. Whether you're a seasoned veteran or new to the industry, this discussion offers practical advice to help maintain balance and productivity.Main Topic: Self-Care Essentials for the Hospitality IndustryOur panel covered the following key points: -Self-accountabilitySelf-awareness Destruction of the term “Work/Life Balance”Finding your joyIdentifying your own patternsSaying NoResponding to your own energyThe business’ perspectiveRecommendations for implementing a self-care regimeWhy They Said "I'm In":James McComas: Continues to support professional growth through the Institute of Hospitality (IoH), valuing opportunities for Continuing Professional Development (CPD) and networking. As someone who recognises the importance of connecting with industry colleagues and learning across sectors, James' "I'm in" is a testament to his commitment to both personal and professional development.Isabel Hargreaves: Committed to giving back to the hospitality industry through her work with IOH, Isabel is passionate about leveraging her extensive experience to support the next generation of professionals. Her "I'm in" underscores her desire to contribute to a charitable cause and ensure the continued growth and well-being of newcomers in the industry.Harsh Sodhani: As a frequent LinkedIn top voice and an advocate for mentorship and networking, Harsh's "I'm in" highlights the significance of professional learning and growth. Moving to the UK to expand his career, he places great value on the IoH network, which has provided him with invaluable mentorship and connections in a new country.Thank you for tuning into "I'm In." Don't forget to subscribe, rate, and leave a review on your favourite podcast platform. Your feedback helps us continue to bring insightful and inspiring content to our listeners.**Join the Conversation:**- Twitter: @IoH_Online- Instagram: @ioh_online- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

In this engaging episode of I’m In, host Phil Street is joined by three more influential figures in the from within the Institute of Hospitality Membership: Chris Eigelaar FIH, Raul De Souza FIH (MIH at time of booking), and tuning in from Nigeria, Marvellous Dada AIH. Together, they explore the nuanced and compelling topic of "Invisible Reputation."Key Discussion Points:What even is an invisible reputation?Can we control what goes into your invisible reputation?How do you build an invisible reputation?Some real-world examples of people with excellent invisible reputationsJob roles/positions and invisible reputationBusiness and Invisible reputationPublic v invisible reputationThe risks of being too reliant on invisible reputationInvisible reputation in the digital ageIn addition, our guests gave their reasons why they feel it's important to be part of the IOH: -Giving back to the industryBeing supportive, generallyNetworking Meeting other serious professionalsThe educational resourceTo follow the international development of the InstituteTo be in a network of professionalsTo be in a community that takes professionalism seriouslyThe Guests**Host:**Phil Street FIH**Guests:** - Chris Eigelaar FIH, Resort Director – The Belfry Hotel & Spa- Raoul De Souza FIH, General Manager – Hilton Bankside- Marvellous Dada AIH, President TMD BrandJoin us for a rich discussion filled with wisdom, experience, and actionable insights that can help you foster a resilient and impactful presence in the hospitality industry.**Join the Conversation:**- Twitter: @IoH_Online- Instagram: @ioh_online- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

In this insightful episode of I'm In, Phil delves into the crucial topic of absence management in the hospitality industry. Joined by industry experts Daniel Barnes FIH, Basel Jabri MIH, and Marlyn Brunke AIH, the discussion sheds light on the multi-faceted challenges and strategies involved in managing employee absenteeism effectively.**Key Discussion Points:**The most significant impacts of absenteeismHow these can be mitigatedHow to get on top of absenteeismPre-OpeningsWell-BeingThe role of leadershipSelf LeadershipOnboardingAdaptabilityData Recording and TechThe Non negotiable fundamentalsIn addition, our guests gave their reasons why they feel it's important to be part of the IOH: -Wanted to be part of a world leading bodyNetworkingMentorshipKnowledge exchangeTo be involved in career daysLearning best practiseTo get involved in the Youth CouncilJoin Phil and his expert guests as they navigate the complexities of absence management in hospitality, offering practical insights, strategies, and the latest technological innovations to enhance team dynamics and business success.The Guests**Host:** Phil Street FIH**Guests:** - Daniel Barnes FIH, Founder and Managing Director of Flourish Hospitality- Basel Jabri MIH, Head of Human Resources at the Canopy by Hilton, London City- Marlyn Brunke AIH, House Manager at Lanesborough Hotel---Don’t miss this episode packed with expertise and actionable advice for managing and improving absence policies in your hospitality business!**Join the Conversation:**- Twitter: @IoH_Online- Instagram: @ioh_online- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!

Welcome to another episode of “I’m in” where we discuss some of the most pressing issues in the hospitality industry.  For this month’s episode we thought it would be interesting to explore innovative solutions from other sectors. So, we enlisted the help of one of our business partners, Planday, who kindly put together an excellent panel for us to explore bringing the best of other industries to hospitality.Our host, Phil, is joined by Steffi Thomas from Planday and Ruth Thomas from Personio, bringing their expertise in employee scheduling and HR solutions.We explore a lot in this discussion including: -Planday’s “Shift towards retention” whitepaper findingsOpportunities and challengesTV Representations of HospitalityEmployer BrandingWhat we can learn from other sectorsThe Recruitment processRegional ComparisonsThe importance of Data in decision makingWhether you're a hospitality veteran or new to the industry, this episode is packed with insights to help you navigate the evolving landscape of hospitality employment. Tune in as we uncover how to attract and retain the best talent, create a positive working environment, and shape the future of hospitality.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

On another day in May, Phil packed up his podcasting gear and headed to York to explore a truly transformative initiative that was introduced to our CEO Robert Richardson at the “Thrive in the North” hospitality conference.The initiative aims to integrate ex-offenders and current offenders into the hospitality industry. Robert joined Phil for this roundtable discussion featuring insights from esteemed guests, including Simon Mahon, General Manager of the Grand Hotel York (who also kindly hosted the discussion), Paul Hunter (at the time, General Manager of No 1. York and now at the Swinton Estate), Jasmine Bhatt (Employment and Opportunities broker for York City Council), Lisa Kaye (Prison employment lead at HMP Askham Grange) and Adam Wardale (General Manager at Middletons Hotel York).Through this discussion we cover a lot including:-How this initiative came aboutWhat is ROTL (Release on temporary license)?Initial push back and stigmasGetting everyone on boardThe Big Pro’s and reasons whyThings to expectThe support availableThe first steps to take to get involvedSome success storiesPlease do join us as we uncover the powerful potential of giving individuals a fresh start and the significant benefits it brings to both the hospitality industry and society at large. Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

If you’ve been following the show to this point, you’ll know we like to delve into subjects that don’t get much airtime.  This month we get stuck into another such subject as we explore Retirement and Beyond.To help Phil with this one we enlisted the help of legendary Hotelier Sue Williams FIH who herself has entered into a semi-retired phase, Steve Lowy MIH and brand-new member Alesandra Beqiraj AIH.It’s a tricky subject to cover as a lot of people don’t contemplate it until later in their career but we wanted to get people thinking about some of things to consider around the subject.  Our panel did not disappoint, and we covered: -What the concept of retirement means to our panelGetting the fundamentals rightIs retirement now a myth?Retirement v Taking a work breakThe impact of the changing worldThe steps to consider when contemplating retirementThe importance of staying relevantThe stories we tell ourselvesTechnology and retirementFinancial PlanningIs retirement a personal choice?As always, our guests also offered up their reasons for saying I’m in to the IOH and they were:-To get behind an industry body that’s doing great workTo connect with the rest of the sector, beyond their own spaceNetworking and to make connectionsFor professional developmentA huge thank you to all our guests on the podcast for giving you all something to contemplate.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

On a sunny day in May 2024 at the IOHs very own Golf Day, Phil took his show on the road to the Belfry to reopen an unsolved mystery around the world of AI and its impact on hospitality. This chat served as a follow on from an Above and Beyond event earlier in the year where our audience asked a lot of questions, most of which we couldn’t get through owing to time constraints.  We attempt to answer all of these and more in this discussion.At the event, Phil caught up with H&C News Founder Denis Sheehan FIH, Dr Roya Rahimi from the University of Wolverhampton (And someone who is making AI a subject specialism) and Katariina Reissaar MIH from the RAF club in London.Our panel really opened up a lot of food for thought around the subject of AI and covered:-The emergency vs opportunity of AIThe Geopolitical impactThe rate of advancementHow AI is being embracedPrompt EngineeringBalancing personal touch with technological innovationThe evolution of jobsWhy Universities and colleges will still play a big role in future education in a fast-changing landscapeThe pressing need to engage with AIThe rate of change and why you need to take it seriouslyHow to get startedAs ever, our guests also took the time to explain their reasons for saying I’m in to the IOH and they included:-To get behind the industry in its pursuit for professionalismThe networking and introductionsMentoringSelf DevelopmentKnowledge SharingThere’s a phenomenal amount of learning to be taken away from this discussion and if you are someone who knows that AI is out there but doesn’t know where to get started, or even if you should get started, then we urge you to listen to this chat around possibly the most important subject of our time.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Back in the middle of May 2024, we welcomed in Mental health awareness week and so we thought it’d be a great idea to explore this topic on one of our monthly chats.For this one, Phil hosted Sally Beck FIH, General Manager at the Royal Lancaster London along with her guest Leo Marques, a mental health ambassador within Sally’s team as well as Jakob Gowin MIH, General Manager at the Melia Whitehouse in London, and Jonathan Walton AIH, Regional Head of People & Culture at Dakota Hotels.There’s some really great insight in where to get started on this important topic within your business, including: -What mental health in the workplace means to our panelWhy it should be taken seriouslyThe importance of AmbassadorsSome basic principlesWhere to go when you don’t have the answers internallyThe impact of an open environment Supporting leadershipThe role of communicationMentorshipCreating a culture of happinessSome budget Friendly places to startAgain some great reasons were given as to why our guests said I’m in to the IOH and they were:-Learning opportunitiesNetworkingThe vast learning resourcesPrinciple AlignmentKnowledge sharingTo be inspired by the leadership in the industryA huge thank you to all our guests on the podcast for bringing some wonderful ideas to the table.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

All the way back when this podcast was conceptualised by Phil and IOH Central, Phil had long wanted to look at what it might be like to run government with a hospitality mindset and so nearly 3 years on, Phil finally gets his wish to make that episode a reality.He was once again joined by three brilliant humans from the IOH membership including Martin Traynor OBE FIH.  Martin had served in government for many years before his recent retirement and was therefore able to offer us some valuable insight into the inner workings, ably assisted by Kris Hall MIH and Mae Umayam AIH.Our panel cover so much and there were some fantastic points raised including:-The known barriers to making positive changeThe strengths that Hospitality could bring to GovernmentSiloed Departments v Cross DepartmentsCustomer Journey/Citizen JourneyConnection with citizensThe can-do attitudeThe Recruitment processEvolutionA government menuDealing with CompetitionLeadership and popularityStabilityDealing with changeAgain some great reasons were given as to why our guests said I’m in to the IOH and they were:-To give something backTo add value to the institute’s objectivesNetworking opportunitiesTo experience the warm welcome received at every meeting and eventThe eventsTo get access to influential leaders and to learn and be inspired by themTo remain in the loop on the industryIt’s worth noting that if you are tuning in to listen to us bash government, then I’m afraid you’ll be disappointed as this was more about how we can take the strengths that hospitality has and apply them to government.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Hot on the heals of our International women’s day 2024 in March of this year, and listening to the amazing feedback we had, we realised that last time out, we may have centred more on the progress that’s been made without covering the work that still needs to be done for women in the workplace.  Phil, therefore, re-enlisted the assistance of Lizzie Grundy AIH and Tracey Fairclough FIH (Regrettably Kat Price was not available) to chat through this side of the coin.As our guests had been on before, we just got stuck straight into this and our panel covered:-The challenges still faced by women in the workforceMaternity leaveA look into a study done on perceptionsSome alarming workplace comparisons with menTransparencyReal world examplesEconomic ImpactsReasons why women leave jobsThe importance of role modelsThe MenopauseFlexibility & Disruption#MetooAs per the last conversation, Lizzie and Tracey were truly brilliant and massive thank you goes out to them for once again giving up their time for the chat.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Hot on the heals of our building a stable business podcast last month, we thought it was a great idea to rekindle our importance of series and focus on the Financial Controller.To help Phil look into this, we welcomed Harsh Sodhani AIH, a Sales Manager at the Hampton by Hilton London City, F&B Specialist Alper Zan MIH and the IOHs very own Finance Director, Leon William FOH.Coupled with Phil’s own experience as a small business owner, it was fascinating to get the different opinions and focus on this role using Finance, Sales, Operational and Entrepreneurial hats.In this chat, they cover:-What is the role of a Financial Controller and what does it cover?The attributes required to be a successful Financial ControllerAdvice for Aspiring Financial ControllersNailing the basicsThe impact of tech and automation on the roleBalancing Financial Rigour with the guest experienceUltimately, just how important is the Financial Controller?Again some great reasons were given as to why our guests said I’m in to the IOH and they were:-Because the IOH provides professional recognitionTo make a difference to the industryTo give back to the industryGetting established in a new territoryConnecting to peopleThe mentorship programsAs per last month, we re-iterate our point on if you are struggling with business or career at the moment, please don’t suffer in silence.  There’s an incredible network of knowledge available within the IOH and please don’t hesitate to reach out if you need help of any kind.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

International Women’s Day 2024 SpecialWe’re always up for a special bonus conversation and so  we thought it would make sense to have a chat to coincide with International women’s day 2024.  Phil enlisted the help of Lizzie Grundy AIH, Kat Price MIH and Tracey Fairclough FIH to chat through some of the challenges and opportunities that exist in the work place for women in 2024.As always, they kicked off by giving their reasons for saying I’m in to the IOH including: -The coming together of multiple sectorsThe educational toolsTo give backCommunityTo make a positive changeTo be part of a collectiveAnd then to the main chat itself which was epic from the outset. Our panel covered :-A brief history of women and paid workExternal circumstancesChanging work patterns and flexibilityWomen in the kitchenThe importance of Female LeadershipGame changing timesGenerational viewpointsMentorshipOptimismThe role of men in progressionRespecting IndividualityPolicyA huge thank you to our guests who absolutely bought the thunder to the conversation.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

It’s tough for businesses out there at the moment.  We can probably all agree on that, so we thought it would be interesting to learn some key things in building a stable business.As always, Phil enlisted the help of three more brilliant humans from the IOH membership which this month included Jacob Gallant AIH, a sales manager at the Hilton Harrisburg in Pennsylvania, Mark Grant MIH, Sales Director at EP&T and Peter Russell FIH, COO & CTO at Russell Partnership Technology.There were some fantastic points raised including:-Some of the headline issues faced todayThe changing rulesHaving a Change focused mindsetThe need for TransparencyPlanningInternal and External RelationshipsA job for lifeTraining and DevelopmentThe part that Sustainability playsSome of the basics to get rightAgain some great reasons were given as to why our guests said I’m in to the IOH and they were:-Worked with the IOH on events and wanted to get more involvedWatching people come togetherThe Diversity of people & RolesTo connect with likeminded professionalsTo share resource and knowledgeIt’s worth baring in mind that we all know it can be tough out there at the moment but please don’t suffer in silence.  There’s an incredible network of knowledge available within the IOH and please don’t hesitate to reach out if you need help of any kind.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

I’m In Special – How do the technological trends of today, impact the hospitality industry of tomorrow?In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The IOH played a central role in leading some key discussions within the world of hospitality Tech.  So much so, we thought it would be great to conduct 2 live podcast recordings on the subject of how today’s trends impact the industry of tomorrow.In today’s episode, we air the 2nd of the two panel discussions we hosted.For this one Phil welcomed Harsh Sodhani – Sales Manager at Hampton By Hilton London City, Katariina Reissaar – Front Office Manager at the Royal Airforce Club, Marco De Simone – now the Deputy restaurant Director at Corinthia London and Pablo Pereira-Doel – Lecturer at the University of Surrey.Once again our panel really brought some great content including:-Tech and Guest experienceHow to get some balance between tech and peopleWhat jobs will Technology take?Technology from a sales perspectiveThe risks of technologyTech and learningVirtual RealityHow education keeps up with evolving tech trendsTech v Human interactionIndividual ApproachIndustry CollaborationQuestions from the audienceA huge thank you to our panel for tackling this vast topic head on.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Something a little different for you this month as we mixed things up and didn’t even have Phil hosting this discussion.  We brought in Robert Richardson as a guest host as we thought it would be interesting to hear just how important Fellowship of the Institute is from none other than the three recipients (So far) of the Fellowship award, Stephen Carter OBE FIH, Harry Murray MBE MI FIH and Phil Street FIH.In a wonderfully upbeat conversation, our panel get through:-Why they wanted to become fellows in the first placeWhat becoming a Fellow meansThe impact of social media on FellowshipThe feeling of becoming a FellowFellowship and credibilityWhat it felt like to win the Fellows awardThe kinship amongst fellows is alive and well, represented wonderfully by our panel here.  A huge thank you must go to all involved and especially to Robert as he fought illness to power on through, and ably hosting the discussion.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

How do the technological trends of today, impact the hospitality industry of tomorrow?In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The IOH played a central role in leading some key discussions within the world of hospitality Tech.  So much so, we thought it would be great to conduct a live podcast on the subject of how today’s trends impact the industry of tomorrow.  We also thought it’d be a bit different to ask the same questions across two panels and look out for the 2nd panel discussion in February.In our first panel we had the legend that is Danny Pecorelli FIH, MD of Exclusive Collection, James McComas FIH, General Manager of Champneys Eastwell Manor Hotel & Spa, Tracy Xu, Associate Professor at the University of Surrey and the IOHs very own CEO, Robert Richardson.Despite the time constraints, The Panel gave us a number of amazing points including:-The foundations to focus onThe changing customer & staffing journeyUnderstanding your own businessLooking at technology as a great enablerAre we all going to get replaced?How Technology impacts a membership bodyTechnology and sustainabilityHeritage buildings and technologyLearning and TechnologyPeople ManagementHow do we collaborate the technological learnings more effectivelyQuestions from the audienceA huge thank you to our panel for raising some amazing points throughout the discussion.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Another heavy weight topic for you this month as Phil invited three more wonderful humans from within the IOH membership to get stuck into the subject of Net Zero and whether it is even achievable.Phils guests this month were Bradley Dorrington AIH, Alex Henskens MIH and industry Titan Danny Pecorelli FIH, all having the subject very close to their hearts.This was a chat high on education with each guest delivering some wonderful points including: -What is Net Zero?Can we achieve it?Government interventionOther gasses to considerMeasurement of outputThe Supply ChainSeeking support - it is out thereWider challengesWhat if we ignore the Net Zero quest?The impact of better decisionsThe part of consumersGuest educationGreen washingInternational CollaborationWhere to startAnd so much more.As always, our guests also gave us their reasons for saying I’m in to the IOH in the first place which included: -The educational tools availableSharing of informationGiving backTo be involved in the collaboration within the industryThis is subject that is front and centre on the agenda at the moment and as such, we believe that there is something in here for everyone.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Where would we all be if we did not have even the slightest bit of confidence?  But where does it come from?  How can we build it and how do we ensure that our confidence well is nicely filled up, without being overflowing?Well, to find out, Phil once again invited three more of the IOHs finest in the form of Rizwan Khan AIH, Jill Van Rest MIH and ex IOH CEO Philippe Rossiter FIH.And it doesn’t disappoint as they explore: -Why having confidence is importantHow to build confidenceBeing InquisitiveThe company you keepSome Stories from our guestsArrogance v ConfidenceConfidence and LeadershipHumility and confidenceSelf-awareness and confidenceThe Self SWOT analysisThe Confidence to be open mindedThe IOH role in all of thisAs always, our guests gave their reasons why they said I’m In to the IOH: -To make a difference to the industryThe positive energy around itThe increased diversity focusThe interesting discussionsThe people you meetTo get fresh perspectivesA huge thank you to our guests for giving up their time for this wonderful chat.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

What a cracker we have for you this month as Phil welcomed three more wonderful humans from the IOH membership to chat through a topic that, as Phil puts it, should be on everyone’s mind, Wellbeing in the kitchen.Phils guests this month were Alex Preston AIH, Amy Stoyel MIH and returning guest Ben Purton FIH who have all had their own experiences from within the kitchenThis was a lively chat from the outset with no punches being pulled and our guests covered: -The pastOld School badges of honourTop-Down leadershipSetting Framework and what that looks likeThe importance of cultureThe external impact of getting it wrongFinding a balanceContractsThe Business owner’s perspective and the example they setSeparating profit and peopleThe impact of cost of livingReaching out to those doing great workUtilising GlassdoorHow the IOH and its membership can play its partAnd so much more.Our guests also gave us their reasons for saying I’m in to the IOH in the first place which included: -The positive impact on their careerAccess to mentorshipTo be surrounded by people who help, support and develop othersThe opportunity to give backTo play a part in positive changeThere is something for everyone within membershipThis chat was epic and we barely scratched the surface of what is a vast and ever evolving topic leaving room, we’re sure, for a follow up chat down the line.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

The importance of the Front Office ManagerFollowing the success of episode 19 where we looked into the importance of the Front of house Manager, we thought it only right and fair to delve into the importance of that role’s close relative, the Front Office Manager.Joining Phil to do this was three more wonderful IOH members in the form of Jamine Zaman AIH, Johanna Dlugosch MIH and Samantha Rieu FIH, all of whom have had exposure to the role in one form or another.In their chat they looked at just how important the role of Front Office Manager is and covered: -What is the Front Office Manager?The Many forms it can takeWhere does the Front Office Manager feature within the industry?The important attributes of a Front Office ManagerThe day-to-day challenges of the roleHow the role has adapted to a post covid worldThe experience and knowledge to seek out to become an awesome Front Office ManagerAnd so much more.Our guests also gave us their reasons for saying I’m in to the IOH which included: -To branch out from the place you workTo share knowledgeInspiring others to continue their developmentNetworkingThe eventsTo use its body of knowledge to self-improveOur panel really brought the knowledge and passion to the discussion resulting in a pretty obvious conclusion, the role of Front Office Manager is incredibly important.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

“Your life doesn’t get better by chance; it gets better by change” – Jim RohnAnother fabulous quote and very relevant to today’s discussion as we investigate the differences between Apprenticeships and Universities, the part they play in hospitality and the difference they can make to an individual in improving their prospects.Joining Phil on his quest for more knowledge in this space was Paul Evans FIH, Julie Crampton MIH (Tuning in from Luxemburg) and Amy Jones AIH.  It’s clear that we really hit the panels wheelhouse as there were so many wonderful points raised and some questions for you to take away and ponder, including: -The context of Apprenticeships V UniversitiesThe importance of the individual circumstanceThe messaging around bothThe anecdotal experience of the panelThe future of university focus from GovernmentLife educationThe costsThe connection between academia and experienceThe view from EuropeDo we really need Hospitality Degrees?Aligning education with what the sector needsOnline learningAnd so much more.Our guests also gave us their reasons for saying "I’m in" to the IOH which included: -It was a professional pathway to enhance careerThey enjoy what the IOH stands forTo give back to the industryTo stay connected to the industry, wherever in the world you areAccess to the online resourcesNetworkingIt was another great panel showcasing more talent and opinion from within the membership.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

“Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.” - Henri J.M. NouwenWe love this summarising of what hospitality is and I think we can all agree, it fits well in the way that we should approach our teams experience too.This was the focal point of an incredibly lively chat around the changing face of talent attraction, a subject that Phil could have ranted about for 45 minutes all on his own.  Thankfully, he didn’t and enlisted the assistance of 3 more wonderful members from with the IOH ranks in the form of Harry Champion AIH, Zachary Millward MIH and Micaela Barlow FIH.This chat is all action from the off and our guests cover off: -Some statistics around what has changedThe basics to get rightWhere leadership comes inMarketing and deliverySome things to think of when creating a strong employer brandChanging the reputation of the industrySchools, Education and Talent AttractionCross generational Talent AttractionThe importance of flexibilityInnovationThe integrity of the processBeing action orientatedArtificial Intelligence and Talent AttractionAs always, our guests gave us their compelling reasons as to why they said "I’m in" to the IOH including: -Working with likeminded people with passion for hospitalitySharing knowledgeCPDEventsOpportunities are endlessTo tap into a group of people with a shared interestThis is a really brilliant conversation with some very important points raised and so a huge thank you to our guests for giving up their time and bringing their A game to the conversation.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

“An acquaintance merely enjoys your company, a fair-weather companion flatters when all is well, a true friend has your best interests at heart and the pluck to tell you what you need to hear.” - E.A. Bucchianeri, taken from Brushstrokes of a GadflyThe concept of tough love comes in many forms.  You might have heard it mentioned as being “firm but fair” or being “cruel to be kind” but the question is, with changing mentalities and approaches to work, does it still have its place in leadership?To find out, Phil was once again joined by 3 awesome guests from within the IOH membership.  Today’s chat featured Sofia Mayr AIH, Vandana Dass MIH and Jill Whittaker FIH.In a wonderfully energetic discussion, they covered: -What does tough love means to each of our panelThe importance of tough Love in development of peopleLaying the foundationsThe importance of trust & communicationAchieving balance and what happens if balance is not achievedThe Psychology of tough loveDeveloping your personal brandThe consequences of avoiding tough loveWhat happens when tough love doesn’t work?In addition, our guests gave us their reasons as to why they enjoy being members of the IOH.  They included: -Having a deep love for the sector and wanted to get more involvedThe proactivity of the instituteThe people you get to connect withThe eventsNetworkingThe general “family feel” of the instituteAs always, a huge thank you to our guests for giving up their time and insight as well as bringing the thunder to the conversation.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Everyone of us takes sole responsibility for building our own career.  But what are some great strategies to do so and is it always in our hands?To find out, Phil invited Tej Walia FIH, Nathaniel Morales MIH and Jake Armston AIH to talk through their own experiences and ideas in how you can help move your own career forward.They covered: -The Grand Plan (Or not)The essential steps to building your careerThe importance of mentoringThe importance of networkingPersonal BrandingSelf-AwarenessNailing the basicsGoals and planningWhat to do when you hit a bump in the road In addition, our guests gave us their reasons as to why they enjoy being members of the IOH.  They included: -MentoringGiving backNetworking opportunitiesEvents of all kindsOnline learningOpportunity to connect with 31000 membersThe Direction the IOH is heading in is excitingAs always, a huge thank you to our guests for giving up their time and insight.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

We all need to focus on personal growth, whether in work or at home.  But how, what, why and where do we get started?These burning questions and so much more get covered in today’s chat with Graham Copeman FIH, Karen Moody FIH and Cherif Ezzat AIH.  Huge congratulations to Karen for the very recent upgrade to the Fellowship.This was a wonderfully positive and reflective chat with our guests covering off points such as: -What does personal growth mean to our guests?Preparing to growWhat happens when we choose not to focus on personal growth?Conscious and unconscious GrowthAnecdotes from our guests that you may relate toPersonal growth and hospitalityExternal factorsThe part that mentoring playsMistakes and VulnerabilityYou know the drill by now, our guests also told us why they said I’m In to the IOH.  They included: -The knowledge bank availableTo continue personal growthSharing best practiceThe cross sector networkingThe online and in person eventsA huge thank you to our guests for giving up their time and insight.Enjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected] 

After 18 months of producing the podcast, we thought it would be interesting to start mixing things up a bit.  Introducing our “Importance of” series where from time to time, we’ll take a look at a specific role within hospitality and discuss just how important it is.So in our first one, step forward the Front of House Manager, a role that can exist in many forms throughout many types of hospitality businesses.3 more wonderful members from within the IOH ranks helped Phil in understanding the importance of this role and they covered off: -What is a Front of House Manager?Where the Front of House Manager role existsThe Key Attributes of a good Front of House ManagerThe Knowledge and experience you should seek out to become a Front of House ManagerThe challenges of the roleThe career routes it can give youAs always, our guests also gave us their reasons for saying I’m in to the IOH.  They included: -The incredible support offered to the charity sectorTo develop and growTo stay networkedAttend the incredible eventsMeet likeminded individualsSharing knowledgeA huge thank you to our guests for giving up their time and knowledgeEnjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

NB: This podcast drops exclusively to members of the Institute of Hospitality 2 weeks before the wider world.2 Weeks ago, It was International women’s day so what better way to celebrate this day than to have a chat around the wonderful women of our industry.  So how far have we come? is it still a man’s world?  What do we still need to do?  All these questions and more were answered by Phil and his panel of Emily Murray AIH, Dorothea Jones MIH and Edward Bracken FIH.As always, they kicked off by giving their reasons for saying I’m in to the IOH including: -The Sharing of information across the industryHave a central body bringing everyone togetherTo play their part in making a difference to the industryTo stay connected to the industryNetworkingAnd then to the main chat itself.  There were some great questions raised and points covered off including :-How are we doing at making the place of work more inclusive for women?Some statistics around current feeling in the workplace (You may be surprised by some)The things we need to still considerWider society requirementsWomen and leadershipThe part that men can play and the part we all can play in ensure continued progressA huge thank you to our guests who really bought the passion to this topicEnjoy!For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected] learn more about the Institute of Hospitality or to join our hospitality family, head to https://www.instituteofhospitality.org

The Future of Hospitality EducationIn this episode, we all grab our crystal balls and take a look into what the future of hospitality education might look like. The inspiration for today’s chat came from this cool quote from Abraham Lincoln.“The best way to predict the future is to invent it”.So the question at hand today was centered around how would this quote apply to hospitality education over the next 10 years. Helping Phil get to the bottom of this was Joshua Wilson AIH, Yoo Ri Kim MIH and Ben Purton FIH.Before they all got stuck into the headline topic, Phil once again asked his guests why they said “I’m In” to the IOH: -Giving backEvents & NetworkingMentoringThe people you meet from many corners of the industrySharing knowledgeBridge the gap between academia and industryTo utilise the education bank of knowledgeAnd then to today’s topic.  It has to be said that we had a wonderful array of guests on today’s panel with perspectives coming from different stages and areas of the industry but all united in their passion.  That came across throughout the chat.They covered areas such as: -Integration between academia and industryThe lessons from the pastWhere the responsibility for improvement fallsTools and resources available to us nowSome things for you to ponder for the futureThe IOH’s (And its membership) role in the future of educationWhat we need to focus onAlong with lots more.A huge thank you to our guests for giving up their time and really bringing the passionEnjoy!To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Look Ahead Special 2023Yet another cheeky little extra for you this month as we got three more awesome humans from within the membership to discuss what the rest of 2023 could look like for Hospitality.Phil was joined by Jude Haddad AIH, Caitriona Lennox MIH and Neel Radia FIH and as always, they chipped in with their brilliant reasons for joining the IOH including: -Meeting likeminded peopleOpportunities to learnThey want to be involved in an organisation that’s making a difference to the industryTo help attract and retain people within the industryTo give backThe support network and communityMentoringThe Diversity of sectors within the sectorInformation sharingThere’s no doubt we enter into 2023 with challenges to face but this was an upbeat yet realistic discussion around what we can all expect for the year ahead.  Our panel covered off:-Their general view and feeling for the year ahead for hospitality (It’s not all bad)A view from each of their sectorsA view from a couple of different geographic locationsTrends that they are seeing nowOpportunities and risksA big positive reveal that you may not have been aware of (Thanks Jude)A huge thank you to our guests who really bought the energy.Enjoy!For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected] learn more about the Institute of Hospitality or to join our hospitality family, head to https://www.instituteofhospitality.org