Informa Middle East's Podcast

There is an attitude amongst managers that HRM belongs to the HR department rather than to line management. In this Webinar we will look at Employee Relations and Human Resource Management. The aim is to generate a robust discussion as to what we should be doing to manage our employees effectively. Click http://goo.gl/R8tPPX to read 'The Management Challenge', and prepare your ideas, questions and challenges on the points raised in the paper and any other topics of interest relevant to C21 people management. The discussion will be about how to manage people well for greater efficiency and productivity. It is relevant to any manager not just HR professionals. About the Presenter: Charles Wilson is enjoying a successful international HR career. He has extensive experience in the Gulf region. Charles has watched the area develop and has played a leading role in national development schemes in Oman, the UAE and Kuwait. His major professional interests in the Gulf region lie in the areas of development of Nationals, management education and cross-cultural management. His current research is centred on ER in the Gulf Region and international HRD, with an emphasis on leadership. Charles lives on the Isle of Man in the British Isles from where he operates his company, “The Consultancy”. His work with IIR in the Gulf Region began 16 years ago. He has led many courses and presented and chaired conferences throughout the region. Charles is a graduate of the Royal Military Academy Sandhurst. He holds Fellowships of the Chartered Institute of Personnel and Development, The Institute of Administrative Management and the University of Suffolk (UK). He is a Director of the UK Council for Administration and a Commissioner for the Isle of Man Government Service. For other Informa Webinars: http://www.informa-mea.com/webinars To download slides: http://www.slideshare.net/TheHRobserver/webinar-the-management-challenge-addressing-your-ideas-and-questions-on-employee-relations-and-hrm To view recording: https://youtu.be/qydxtV9lRyk or watch the video at end of the slide

In today’s HR world, performance management and performance appraisals are all about OCD: • O for Objectives and KPIs • C for Competencies and Behaviours • D for Development We no longer simply measure what an employee achieves (objectives), but now we also measure how they achieve it through the behaviours that they are required to show in their job (competencies). This webinar explains what competencies are, and explains in a simple step-by-step method how competencies should be implemented and embedded into a performance management and performance appraisal system. This webinar presentation will cover the following: • Competencies versus Competences • Why use Competencies? • Global dictionary of Competencies • Forming an internal steering group • Developing a Competency framework at the company-level • Examples of best practice of company frameworks • Selecting Competencies at the job-level • Reflecting company values in core Competencies • Using Competencies in performance management • Open Q&A session About the Presenter: Robert Mosley is a Global Remuneration Expert and Consultant and he is the CEO and Owner of Lemon Pip Consulting Limited. He is widely recognised in many industries and many countries as one of the leading global experts on compensation and benefits in all sectors across the GCC, and is also a leading expert in the more general field of human resources within the aviation and airline sectors. Robert, a Fellow of the Chartered Institute of Personnel and Development, has 28 years of experience in HR and C&B, 20 years of which were in the Middle East. He was the head of the Middle East practice with Hay Group in 1988-1990 before joining the Emirates Group and later promoted to the role of SVP Human Resources. He spent 13 years with Emirates Group, before establishing his own remuneration consulting business, Lemon Pip Consulting Limited, where he is working with over 400 companies in the Middle East and 80 airlines globally. For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/y1dv_2IJ9W4 To download slides: https://www.slideshare.net/TheHRobserver/webinar-using-competencies-in-performance-management

In today’s HR world, retaining the top performers in any organisation is an increasingly critical and challenging goal, and traditional compensation tools may not be enough. So many organisations are now introducing 3-year retention bonus schemes to help in retaining the most critical top-performing employees. This webinar explains what retention bonus schemes are, and explains in a simple step-by-step method how to implement a 3-year retention bonus scheme, including how to use various 9-box techniques to identify the most critical 5% of your employees who need to be retained and who should be included in the retention bonus scheme. This webinar presentation will cover the following: • Latest approaches for retention schemes in the GCC • Using 9-box techniques for talent management and retention • The three “Ps” of retention: - Retention for Potential (Key employees and/or Nationals) - Retention for Pressure (Projects and deliverables) - Retention for Pain (Mergers and acquisitions) • Retention bonus payments • Open Q&A session About the Presenter: Robert Mosley is a Global Remuneration Expert and Consultant and he is the CEO and Owner of Lemon Pip Consulting Limited. He is widely recognised in many industries and many countries as one of the leading global experts on compensation and benefits in all sectors across the GCC, and is also a leading expert in the more general field of human resources within the aviation and airline sectors. Robert, a Fellow of the Chartered Institute of Personnel and Development, has 28 years of experience in HR and C&B, 20 years of which were in the Middle East. He was the head of the Middle East practice with Hay Group in 1988-1990 before joining the Emirates Group and later promoted to the role of SVP Human Resources. He spent 13 years with Emirates Group, before establishing his own remuneration consulting business, Lemon Pip Consulting Limited, where he is working with over 400 companies in the Middle East and 80 airlines globally. For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/QjOYV5vNbQ0 To download slides: http://www.slideshare.net/TheHRobserver/webinar-retention-schemes-and-9-box-techniques

As a diligent analyst once you’ve completed your analysis of your business or financial information, presenting the output into a compelling and engaging presentation is often a more difficult task than it appears. Learn to develop presentations to persuade executives of the strategic implications of the analytical outputs of your work. In this webinar, we will explore the best methods to summarise your data into a PowerPoint presentation and present your data graphically in the most interesting and concise way. In this session, you will learn: • Reporting best practice design and layout • Why simply copying a spreadsheet onto a slide doesn’t work • Reduce clutter to get your message across in the most direct and meaningful way • Turning numerical information into powerful visuals About the Presenter: Danielle Stein Fairhurst, Principal of Sydney-based consultancy Plum Solutions, is an MBA qualified financial modeller with many years' experience as a financial analyst. She is the author of "Using Excel for Business Analysis: a Guide to Financial Modelling Fundamentals", Revised Edition John Wiley & Sons, April 2015. With her professional background and analytical approach, she helps her clients create meaningful financial models in the forms of business cases, pricing models and management reports. She has hands-on experience in a number of industry sectors, including telecoms, information systems, manufacturing and financial services. For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/46KODgVE3h0 To download slides: http://www.slideshare.net/IIRME/webinar-data-visualisation-and-presentation-for-financial-analysts

In this Webinar the speaker will explore recent developments in FM. He will show how the Commercial setting in which FM operates is hungry for change and how FM is itself responding by promoting and delivering change. Finally, he will set out how he thinks the FM profession may be evolving to take on an even more important role than it has at present. Key Benefits For Attending This Webinar should be of interest to newcomers and to those who have significant experience of Facilities Management. 1. Those with relatively little experience will value the overview that can be gained by listening to the Webinar. 2. Those with more experience will find it stimulating as the speaker sets out to draw conclusions about current practice as well as setting out his thoughts concerning the future development of the FM profession. About The Speaker: Robert Fernandez Robert is a skilled FM Consultant and practitioner. He has developed a wide range of experience in all areas of Facilities Management over the last 25 years. This experience was gained firstly as a senior Property Management professional within the Financial Services sector and more recently as a highly motivated FM consultant. For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/yFHHbfb-hZY To download slides: http://www.slideshare.net/IIRME/webinar-facilities-management-and-its-evolution

Can good communication increase your market share? You bet it can! When employees communicate, businesses perform. However, a recent survey discovered that 93% of those who speak English as an additional language do not feel confident in using it! During this discussion I would like to highlight some ways of helping the 93%. Objectives • How to make sure your strategies and plans are communicated well • Test for language abilities during recruitment and provide training if needed • Provide communication skills training for all new joiners • Check those already in the organisation on their ability as communicators • Use more face to face contact with colleagues and clients About The Presenter: Anne McDougall Anne McDougall is a trainer, author and motivational speaker, specialising in the training and development of individuals and organisations. Anne’s goal is to help people achieve their personal and business goals, and have fun in the process. She works across all industry sectors and her client base ranges from Ernst & Young Europe to the Swire Organisation in Asia through to the oil and gas companies of the Middle East and Africa. With 25 years' experience in Organisational Development and Training, Anne’s international consulting has given her a broad experience of working with many different Nationalities. Her ability to adapt to different cultural ethics, political and business attitudes and methodologies, increases the authority she brings to her work. Her courses inspire people to be the best they can be and offer simple toolsets to improve skills and attitude. Anne is the author of two books and has written a variety of articles and blogs over the years. Anne has a Masters Degree in Learning and Development from Sheffield University in the UK, an LGSM from Guildhall School of Music and Drama London and a CELTA qualification from the University of Swansea in Wales. For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/OYx1oGeGnIQ To download slides: http://www.slideshare.net/IIRME/webinar-how-can-improving-your-communication-increase-market-share

We must recognise that given economic contingencies and the speed of getting to the market to beat the competition, there will be many circumstances that will legitimately put us in the position of having to play both the roles of project manager and business analyst at the same time. This webinar addresses the obstacles that we face when we try to assume both roles, and offers some suggestions as to how to best handle the situation to perform successfully in both roles. About the Presenter: Your webinar leader Steve Blais, PMP, PBA, has 47 years' experience in Information Technologies as a consultant, author, speaker, mentor and coach. He has performed as a programmer, project manager, business analyst, system analyst, general manager, and tester over that time. He has also been in an executive position for several start-up companies. He writes a monthly column for Business Analysis Times and is a frequent contributor to AllpM.com, Modern Analyst and other publications. He has presented the keynote addresses at PMI PacRim Conference in Tokyo (2012), PMI South America in Sao Paolo (2011), IPMA European Conference (2013) and other conferences around the world. He is the author of Business Analysis: Best Practices for Success (John Wiley, 2011). For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/jMhbzIOn0To To download slides: http://www.slideshare.net/IIRME/webinar-playing-the-role-of-business-analyst-and-project-manager-at-the-same-time

Across organisations, senior executives continue to lack a true understanding of the value that is, or can be created through internal communications (IC) processes. IC functions are considered part of the corporate overhead – consuming time, money and other resources – rather than a key contributor to creating organisational and stakeholder value. This webinar will look at measuring the organisational value created by IC within the framework of strategic alignment and suggest ways in which IC professionals can use metrics to promote the function within their organisations. On this webinar you will have a better understand how to measure the value created by Internal Communications. About the Presenter: Peter Hofmann is an Executive Director of MFX Options and Solutions (Pty) Ltd, specialising in business management and corporate strategic and operational management consulting. Peter has built a successful career over two decades, having focused on operational and executive management and board liaison. Peter’s field of expertise covers a wide range of specialisms including strategic business plans, processes, supply chain management, performance management, reporting and compliance within an organisational context and the assessment of risk management and compliance frameworks supporting integrated GRC structures within business entities. For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/Vn4YjDR1p_A To download slides: http://www.slideshare.net/IIRME/webinar-business-metrics-for-internal-communications

Business environments continue to grow in complexity, with increased dynamics in the economic environment, growth in globalisation and ever-increasing technological advancement. Stakeholders are also placing increased demands for more accountability in organisational governance systems on boards of directors. This webinar outlines how an integrated approach to managing GRC assists boards and management in obtaining a holistic view on how risk is managed and how decision-making is improved through meaningful integrated information. Join us on this webinar to improve your organisational effectiveness and performance through integrating governance, risk management and compliance. About the Presenter: Peter Hofmann is an Executive Director of MFX Options and Solutions (Pty) Ltd, specialising in business management and corporate strategic and operational management consulting. Peter has built a successful career over two decades, having focused on operational and executive management and board liaison. Peter’s field of expertise covers a wide range of specialisms including strategic business plans, processes, supply chain management, performance management, reporting and compliance within an organisational context and the assessment of risk management and compliance frameworks supporting integrated GRC structures within business entities. For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/rwJk9cNnGvU To download slides: http://www.slideshare.net/IIRME/webinar-integrating-governance-risk-management-and-compliance

This webinar presentation will cover: • Latest pay movement trends in UAE and GCC • Trends on basic salary • Trends on allowances (including housing) • Trends on bonuses and variable pay and incentives • Trends on benefits (including school fee limits) • Trends on allowances and benefits payable to “nationals” across the GCC • Trends on pay-for-performance • Open Q&A session About the Presenter: Robert Mosley is a Global Remuneration Expert and Consultant and he is the CEO and Owner of Lemon Pip Consulting Limited. He is widely recognised in many industries and many countries as one of the leading global experts on compensation and benefits in all sectors across the GCC, and is also a leading expert in the more general field of human resources within the aviation and airline sectors. Robert, a Fellow of the Chartered Institute of Personnel and Development, has 28 years of experience in HR and C&B, 20 years of which were in the Middle East. He was the head of the Middle East practice with Hay Group in 1988-1990 before joining the Emirates Group and later promoted to the role of SVP Human Resources. He spent 13 years with Emirates Group, before establishing his own remuneration consulting business, Lemon Pip Consulting Limited, where he is working with over 400 companies in the Middle East and 80 airlines globally. For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/4_IIw1QkN6M To download slides: http://www.slideshare.net/TheHRobserver/webinar-latest-pay-trends-in-the-gcc

The Objectives Of This Webinar Are To Explain: • How to engage stakeholders and manage their expectations • Key relationship management skills and techniques • How to build a comprehensive relationship map to establish widespread commitment • How to employ powerful conflict management techniques • How to achieve win/win situations by the appropriate use of influence • How to apply multiple communication techniques • How to use the influence model effectively • How to address the key relationship and communications skills needed to manage expectations in projects and succeed in conflict situations About the Presenter: Claude Maley is Managing Director of Mit Consultants, a consultancy and education practice servicing international clients in change management, and Chairman of a business solutions company. He started his career as a Systems Engineer with IBM, after reading estate management and building construction at the London School of Building. His functional management and consulting experience with major corporations such as Alcatel, BP, Cadbury Schweppes, Cartier, Caterpillar, Cisco, Ericsson, GE, Hewlett-Packard, IMS International, Motorola, Organon, Overseas Containers Limited, Pechiney, Renault Automobile, Siemens to name a few, has spanned more than 40 years in engineering, production and manufacturing, distribution, transportation and marketing services sectors. Claude is a PMP® and professional speaker, instructor and lecturer in topics ranging from general organisational, programme and project management to sales and marketing, leadership and motivation. Claude is the author of the book ‘Project Management - Concepts Methods, and Techniques’. For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/6Ey2Vkd1A-c To download slides: http://www.slideshare.net/IIRME/webinar-stakeholder-management-engaging-the-organisation-for-results

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/rf3quA1xqIs To download slides: http://www.slideshare.net/TheHRobserver/webinar-defend-your-training-budget When companies are looking to cut costs in this economic environment, invariably the training budget becomes a target. We have consistently failed to measure the return on training and, therefore, have no defense when our budgets are cut. About the Presenter: Paul Walsh is a professional Human Resources Trainer, Consultant and Practitioner with over 20 years’ experience in the GCC, MENA and Asia.

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/M3Spo18Jo30 To download slides: http://www.slideshare.net/IIRME/developing-contracts-that-fit-your-needs-the-commercial-framework Many businessmen and women see contracts as legal documents, but a healthier approach is to see them as business documents which must be written the right way if they are to be legally enforceable. For many of us, therefore, leaving the contracts to the lawyers means that we miss an opportunity to have a contract which can be used as a working document which prevents problems with suppliers and customers. This webinar explains an approach which can be used to ensure that contracts prevent problems from occurring, or fully prescribe your rights and remedies should things go wrong. About the Presenter: Eric Evans has held Director level positions in the automotive, retail, fast moving consumer goods and healthcare sectors. He is the author of three books on procurement and negotiation, and a speaker on MBA programmes across Europe and the Gulf region. As a management consultant, he has delivered improvement programmes in demand management and inventory management, and has coached organisations as they implement collaborative replenishment and customer-led approaches to demand management.

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/Ff1NnUflbp8 To download slides: http://www.slideshare.net/IIRME/webinar-the-voice-of-the-customer-a-driver-to-quality-management We have all heard and used the word ‘quality’ so often, perhaps sometimes in a wrong context, and misunderstand what the real focus should be. During this interactive webinar we will bring to the surface the real definition of quality by focusing on the Customer, and his expectations. Having a sound understanding of what our customers’ expectations really are enables us to build the right quality systems within our organisation, both for internal operational smoothness, and for meeting external supply needs. Another element we will discuss is the concept of evolution: our customer expectations are anything but static. If we want to achieve success, we need not only to follow this evolution, but to anticipate and lead it. This is what makes the difference between a follower and a leader within the business. About the Presenter: Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities and customer-centric, high quality performance through business excellence processes. Ing. Joseph Micallef is Chief Operations Officer at BEAT (Business Excellence in Achieving Transformation). BEAT’s core expertise lies in the provision of integrated Business Process Management services, as well as Portfolio, Programme

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/wMG1swC5tXA To download slides: http://www.slideshare.net/IIRME/webinar-an-introduction-to-using-fidic-contract-terms This webinar is designed to introduce each of the terms (the books), and give an overview to their uses. It will cover: The Orange Book: The first and only edition of this contract was released in 1995. This was the first design and build contract released by FIDIC. The (new) Red Book: Released in 1999, the Red Book is suitable for contracts that the majority of design rests with the Employer. The (new) Yellow Book: Released in 1999, the Yellow Book is suitable for contracts that the contractor has the majority of the design responsibility. The Silver Book: Released in 1999, the Silver Book is for turnkey projects. This contract places significant risks on the contractor. The contractor is also responsible for the majority of the design. The Pink Book: First published 2005 – an amended version was published 2006, with a further edition in June 2010 This is an adaptation of The Red Book created to fit the purposes of Multilateral Development Banks. The Gold Book: Released in 2008, this is FIDIC’s first design-build and operate contract. About the Presenter: Ian Moody has over 30 years of business experience ranging from senior management positions, in such companies as Ericsson to founding and selling his own companies. Ian designs and delivers training programmes globally with particular attention to the GCC nations. He works in many ?elds including both accredited and non-accredited courses. Ian divides his time equally between the Middle East and the UK. In the UK, Ian is a lead professor at London Met University and the University of West London specialising in working with students to gain their membership to the Chartered Institute of Procurement and Supply.

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/grQYnYNo7Lw To download slides: http://www.slideshare.net/IIRME/webinar-writing-technical-reports-are-your-reports-readable-understandable-and-actionable Having spent most of my career working alongside fellow engineers, architects, computer wizards, pharmacists, and other technical and scientific-oriented professions, one common thing that I kept noticing from time to time was the frequency with which highly specialised work, research, proposals and other communications broke down due to the lack of proper conveyance of the message, across to non-technical executive management, stakeholders and decision makers. Most of the time, resulting in the lack of well-deserved appreciation by management for work carried out by the technical teams. This webinar is of interest to semi-technical, technical and scientific people who would like to hear about writing better reports. It is equally suited for people who are expected to review such reports. This webinar is not an English Language and Grammar tutorial, the focus is rather on producing effective reports, efficiently. We shall review the preparatory work that needs to be undertaken before embarking on such an assignment. Eventually we shall look at developing the right report framework that is best suited for your report intentions. About the Presenter: Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities and customer-centric, high quality performance through business excellence processes. Ing. Joseph Micallef is Chief Operations Officer at BEAT (Business Excellence in Achieving Transformation). BEAT’s core expertise lies in the provision of integrated Business Process Management services, as well as Portfolio, Programme

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/FIqznmRBR8k To download slides: http://www.slideshare.net/IIRME/webinar-stakeholder-communication-creating-a-robust-stakeholder-communication-plan Stakeholders are key to business success and it is important to understand the nature of their ever-changing power and influence. Keeping your stakeholders “engaged” is not the only function of stakeholder engagement within the boundaries of CSR. Indeed, engaging your stakeholder is the basis for good Corporate Governance and this is often something that companies either ignore or underestimate. This webinar considers aspects and methods of stakeholder engagement and the use of robust communication plans. A key goal is to review how to use the results of a stakeholder analysis to develop their stakeholder engagement and communication strategies. About the Presenter: Ian has over 30 years of business experience ranging from senior management positions, in such companies as Ericsson to founding and selling his own companies. Ian designs and delivers training programmes globally with particular attention to the GCC nations. He works in many fields including both accredited and non-accredited courses. Ian divides his time equally between the Middle East and the UK. In the UK, Ian is a lead professor at London Met University and the University of West London specialising in working with students to gain their membership to the Chartered Institute of Procurement and Supply.

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/2KexP_irteE To download slides: http://www.slideshare.net/IIRME/webinar-business-benefits-realisation The webinar covers the major business benefits management principles, practices and techniques that enable organisations to optimise the return from their investments in programmes and projects. The Objectives Of This Webinar Are To Explain How To: 1. Relate the business case to business benefits 2. Differentiate between business KPIs vs Project KPIs 3. Establish a benefits management chart 4. Plan and prepare for organisational readiness 5. Plan to perform project transition and handover 6. Measure the realisation of business benefits Business Benefits Realisation is about ensuring that programmes and projects deliver the forecasted benefits identified in a business case or project charter document. Obtaining an acceptable return on investment is critical, but many organisations struggle to demonstrate that their programmes and projects deliver the required business benefits. Often there is confusion over what benefits are required, who should track them and how and what the effective measures should be. The explicit role of a project manager is to deliver the project to ensure the scope, schedule and budget components are satisfied. However the intrapreneurial and business-minded project manager is the one who is acutely aware of the business aspect of programmes and projects and truly understands the rationale driving their organisation’s investment strategy. This project manager provides true value. About the Presenter: Claude Maley is Managing Director of Mit Consultants, a consultancy and education practice servicing international clients in change management, and Chairman of a business solutions company. Claude is a PMP® and professional speaker, instructor and lecturer in topics ranging from general organisational, programme and project management to sales and marketing, leadership and motivation. Claude is the author of the book ‘Project Management - Concepts Methods

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/btV138SXqHo To download slides: http://www.slideshare.net/IIRME/webinar-it-is-good-to-be-first-to-market-true-or-false Listening to many people, you would think that being first to market always guarantees success, but is that true? The webinar presenter, James Graham, will take you through the evidence for and against this concept and show a simple assessment framework that you can use as part of your toolset when developing strategy. At the end of the webinar, you will be able to look at the context, variables and constraints for each situation, making your own choice of whether you wish to take a ‘bleeding edge’, ‘leading edge’ or ‘trailing edge’ position. James is a consultant who specialises in the formulation and execution of strategy and he has worked in the region for over 10 years, assisting private and public sector organisations. During the webinar, James will cover the specific points below and also answer questions that arise. • Background and context – what is ‘first mover advantage?’ • Case study – when first mover advantage was successful • Case study – when being first was a failure • Conclusion on case studies • A framework to assess what position to take • Q&A About the Presenter: James Graham specialises in strategy formulation and strategic execution, with the experience of working in over 30 countries across Africa, The Americas, Asia, Europe and the Middle East.

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/3vp9gdg0cWY To download slides: http://www.slideshare.net/IIRME/webinar-tools-and-techniques-process-analysis-and-improvement There are various situations whereby we are asked by senior management to achieve improvement of our processes, to make the process more cost effective, to improve quality … in other words: to reach excellence. Many a times, we have seen executives who start tackling this objective with a great deal of energy and enthusiasm, only to exert effort without first realising what the task in hand really necessitates. The net result being not quite what one might have hoped for, possibly because of the lack of awareness about the kind of tools that may be needed for the job. This webinar heads a series that specifically deals with the variety of tools that are made available when it comes to analysing processes in order to attempt achieving improvement. The first webinar in this series takes an overview of the various tools and techniques, highlighting some of the most versatile and useful ones. Subsequent webinars in this series shall home in deeper on a selection of tools any process excellence leader should be acquainted with. About the Presenter: Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities and customer-centric, high quality performance through business excellence processes. His career, originating from manufacturing, deeply engaged in a very broad spectrum of industrial processes, later shifted also into the services sectors. Joe has occupied various roles in Research and Development and Quality Management, occupying corporate senior management positions in the medical devices industry and later within the high-tech electronics industry. Ing. Joseph Micallef is Chief Operations Offier at BEAT (Business Excellence in Achieving Transformation). BEAT’s core expertise lies in the provision of integrated Business Process Management services, as well as Portfolio, Programme, Project and Change.

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/JWBdgNrR2Zs To download slides: https://www.slideshare.net/IIRME/webinar-negotiation-does-your-organisation-benefit-from-a-mature-approach A recent research project identified the fact that organisations which have a mature and considered approach to how managers and staff negotiate, typically achieve significantly higher levels of profitability and growth in their industries. This applies to sales negotiators, contract negotiators, HR staff, senior managers and procurement staff. This webinar shares the findings from that research and provides a roadmap setting out what companies need to do to achieve these increased levels of performance. These successful companies do not simply leave it to individuals to decide how to negotiate, but define appropriate processes, tools and ways of working. Participants also receive a piece of software which allows them to benchmark their company’s approach to negotiation against 124 world class organisations. About the Presenter: Eric Evans has held Director level positions in the automotive, retail, fast moving consumer goods and healthcare sectors. He is the author of three books on procurement and negotiation, and a speaker on MBA programmes across Europe and the Gulf region. As a management consultant, he has delivered improvement programmes in demand management and inventory management, and has coached organisations as they implement collaborative replenishment and customer-led approaches to demand management.

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/4RQF-oUMgcw To download slides: http://www.slideshare.net/IIRME/webinar-the-balanced-scorecard-what-does-it-mean-and-how-to-implement-it This webinar is designed as a practical guide to using the Balanced Scorecard. The Balanced Scorecard is a system used extensively in business and industry, government, and non-profit organisations worldwide to align business activities to the vision and strategy of the organisation, improve internal and external communications, and monitor organisation performance against strategic goals. The Balanced Scorecard was originated by Drs Robert Kaplan (Harvard Business School) and David Norton as a framework to help managers consider both financial and non-financial aspects of their business and design performance metrics around them. While the phrase Balanced Scorecard was coined in the early 1990s, the roots of this type of approach are deep, and include the pioneering work of General Electric on performance measurement reporting in the 1950s and the work of French process engineers (who created the Tableau de Bord – literally, a "dashboard" of performance measures) in the early part of the 20th century. About the Presenter: Ian has over 30 years of business experience ranging from senior management positions, in such companies as Ericsson to founding and selling his own companies. Ian designs and delivers training programmes globally with particular attention to the GCC nations. He works in many fields including both accredited and non-accredited courses. Ian divides his time equally between the Middle East and the UK. In the UK, Ian is a lead professor at London Met University and the University of West London specialising in working with students to gain their membership to the Chartered Institute of Procurement and Supply.

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/DJcdHNvpKRI To download slides: http://www.slideshare.net/IIRME/webinar-business-process-transformation-and-change-management During this webinar we will discuss the switch from the functional to the organisational continuous improvement approach, and the change management strategy that needs to be accompanying such a project, in sync, to minimise risk of failure. We have been through a number of phases across the business-world historic path, most of which have been dubbed the Industrial Revolutionary Waves. Most of us are perhaps very familiar with the more recent Total Quality Management phase, where we have all been speaking about Continuous Process Improvement approaches, and Kaizen. This is all a good and healthy direction to be adopted by any organisation that intends to survive and become world-class and customer centric. About the Presenter: Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities and customer-centric, high quality performance through business excellence processes. His career, originating from manufacturing, deeply engaged in a very broad spectrum of industrial processes, later shifted also into the services sectors. Joe has occupied various roles in Research and Development and Quality Management, occupying corporate senior management positions in the medical devices industry and later within the high-tech electronics industry. Ing. Joseph Micallef is Chief Operations Offier at BEAT (Business Excellence in Achieving Transformation). BEAT’s core expertise lies in the provision of integrated Business Process Management services, as well as Portfolio, Programme, Project and Change Management.

For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/is6aoOdaqTg To download slides: http://www.slideshare.net/IIRME/webinar-private-higher-education-in-mena-lesson-and-considerations-for-operators-and-investors Major opportunities exist for operators and investors interested in expanding Higher Education institutions in the Middle East. Having the right information, data and analysis is vital to successful development. Parthenon Managing Director, Amit Garga, and Vice President, Danish Faruqui will conduct an extensive market overview of higher education in the UAE, Saudi Arabia, and Qatar. The presentation will cover how regions are growing and what types of universities are growing. They will also cover how growth varies by location, course offerings, and between expats and local students. They will also explore what the drivers of growth in the region are and how they are expected to change in the coming years. In particular, they will discuss how regulations and events like Expo 2020 have the potential to effect changes in growth in higher education and how to benefit from these changes. Danish and Amit can answer questions on student preference and the qualities that are most preferred in an institution and opportunities for increasing international student enrolments. The presentation will be extremely data-driven and built from Parthenon-EY’s recent market research and analysis across the region. The presentation will also contextualize how operators and investors can best apply these lessons to improve their institutions or to decide how and where to invest. About your Presenters: Amit Garga, Partner, International Education Practice @ The Parthenon Group As a Partner with Parthenon’s Education Practice, Mr. Garga has worked closely with the leadership of various companies on market-opportunity assessment and sizing, growth forecasting, pricing strategy, competitor analysis and market share evaluation. Danish Faruqui, Senior Principal, International Education Practice, The Parthenon Group Mr. Faruqui is a Senior Principal with The Parthenon Group's Education Practice. He has led cases across geographies on topics such as market potential, growth and market-entry strategy and investment decisions.

On this webinar, you will learn a simple, but powerful framework to analyse market changes and plan appropriate responses. The webinar presenter, James Graham, is a consultant who specialises in the formulation and execution of strategy and he has worked in the region for over 10 years, assisting private and public sector organisations. James will cover the specific points below, and also answer questions that arise, at the end of the webinar. • Background and context – the risk of ‘knee jerk’ reactions and incorrect responses? • Observing market events • Collating groups of related events • Interpreting what is happening • Deciding how to respond • Identifying provisional responses • Assessing the best fit response • Progressive elaboration of the chosen response • Implementing the chosen response • Q&A About the Presenter: James Graham specialises in strategy formulation and strategic execution, with the experience of working in over 30 countries across Africa, The Americas, Asia, Europe and the Middle East.

On this webinar with Paul Walsh, a leading HR Consultant and Trainer in the region, to discuss, question and improve your succession planning process. A high level process map will be the focus of the webinar with Paul discussing what steps we need to take to ensure, not only that we get the right succession candidates, but also how we can ensure that the process of selection is open, objective, transparent and fair. About the Presenter: Paul Walsh is a professional Human Resources Trainer, Consultant and Practitioner with over 20 years’ experience in the GCC, MENA and Asia.

Managers tend to struggle defining department and employee objectives. When they do they are often vague, they are not SMART or there is a poor link to the corporate objectives, so companies struggle to achieve the performance they want. The same applies for setting employee objectives where often managers just take tasks from their job description or they have too many objectives that are not SMART and therefore don’t focus the employee on what they need to achieve. Finally once objectives are set there are no key performance indicators (KPI) to measure how the department and employee are progressing to their objectives. This webinar will outline how to develop SMART objectives and KPIs, it will show how to create the audit trail so that departments and employees can clearly see what they have to achieve and make a greater contribution to business success. About the Presenter: Tom is the founder and director of – it’s all about people – a Human Capital Consultancy based in Dubai. Tom has over 30 years’ international HR experience in senior line roles, mostly recently on the divisional board of Arc International, and with such companies as British Aerospace, Sedgwick Forbes, British Gas and the Nazer Group, based in Jeddah. In addition, he has extensive consulting experience working for Towers Watson, Arthur Andersen and MEIRC. He has lived and worked in the Middle East for over 18 years and has also worked across Europe, Africa and Asia. He has extensive experience in HR strategy, processes and systems, organisational redesign, performance, compensation and benefits, change management and leadership development. He has worked in manufacturing, oil and gas, financial services, FMCG and large conglomerates. He also a coach to senior executives, particularly HR Directors. Tom has a degree in Industrial Sociology, an MBA from Warwick University and is a member of the Chartered Institute of Personnel and Development and the Society for Human Resources. He is also a certified CIPD and SHRM trainer.

The webinar will address how to: • Comprehend the leader’s role throughout the project lifecycle • Identify and address the issues that yield project successes and failures • Build strong interpersonal relationships with project managers and stakeholders • Support project managers through coaching, mentoring and rewarding • Identify and institute the project management tools and techniques that will reap success for your organisation About the Presenter: Claude Maley is Managing Director of Mit Consultants, a consultancy and education practice servicing international clients in change management, and Chairman of a business solutions company. He started his career as a Systems Engineer with IBM, after reading estate management and building construction at the London School of Building. His functional management and consulting experience with major corporations such as Alcatel, BP, Cadbury Schweppes, Cartier, Caterpillar, Cisco, Ericsson, GE, Hewlett-Packard, IMS International, Motorola, Organon, Overseas Containers Limited, Pechiney, Renault Automobile, Siemens to name a few, has spanned more than 40 years in engineering, production and manufacturing, distribution, transportation and marketing services sectors. Claude is a PMP® and professional speaker, instructor and lecturer in topics ranging from general organisational, programme and project management to sales and marketing, leadership and motivation. Claude is the author of the book ‘Project Management - Concepts Methods, and Techniques’.

Ask most CEOs and they will tell you that they cannot micro manage every decision in the organisation; given that the CEO is typically a member of a Board of Directors who are responsible for delivering the objectives set by the owners of the organisation, the question that arises is, how do they influence the day-to-day decision making of their employees? On this webinar, you will gain an overview of the part that policies and procedures play in good organisational governance and see how they help to connect the Board level decisions to the day-to-day actions of the employees, thus creating a ‘line of sight’ to guide people at all levels. During the webinar, James will cover the specific points below: • Background and context – how does the Board communicate the wishes of the owners? • Good practices in organisational governance and compliance with regulations – achieving the right balance • The role of policies in guiding decisions at all levels in an organisation • The role of procedures in showing how to implement the policies and how they relate to business processes • The importance of business rules in determining the choices available • How to create effective policies and procedures – writing clear, understandable and helpful documents • Q&A About the Presenter: James Graham specialises in strategy formulation and strategic execution, with the experience of working in over 30 countries across Africa, The Americas, Asia, Europe and the Middle East.

Legal terms are confusing for many professionals. Supply chain and procurement departments are entering into contracts all day and everyday, often without fully understanding the legal implications. Many people do not understand when a contract is formed; this can lead to considerable risk for your organisation. In everyday language we talk of Terms And Conditions but this is not strictly accurate, all we need is Terms Of Contract – a condition is a type of term. This webinar is designed to discuss key terms and contract legality. We will cover: • What constitutes a legal contract • Implied terms • Expressed terms • Conditions and Warranties • Variations in national and international law About the Presenter: Ian has over 30 years of business experience ranging from senior management positions, in such companies as Ericsson to founding and selling his own companies. Ian designs and delivers training programmes globally with particular attention to the GCC nations. He works in many fields including both accredited and non-accredited courses. Ian divides his time equally between the Middle East and the UK. In the UK Ian is a lead professor at London Met University and the University of West London specialising in working with students to gain their membership to the Chartered Institute of Procurement and Supply.

Specifications are key to meeting the “5 Rights” and minimising risk. Many supply problems occur due to poor specification writing. In simple terms the specification is the starting point of the sourcing process, it allows procurement specialists to find the right suppliers. Specifications have a major impact on pricing and performance. This webinar will discuss: • Types of specifications • Performance • Conformance • Working with the internal customer • Early involvement of suppliers • Common errors • How to overcome them About the Presenter: Ian has over 30 years of business experience ranging from senior management positions, in such companies as Ericsson to founding and selling his own companies. Ian designs and delivers training programmes globally with particular attention to the GCC nations. He works in many fields including both accredited and non-accredited courses. Ian divides his time equally between the Middle East and the UK. In the UK Ian is a lead professor at London Met University and the University of West London specialising in working with students to gain their membership to the Chartered Institute of Procurement and Supply.

The webinar will cover: During the webinar, James will cover the specific points below and also answer questions that arise. • Introduction and context – the rise of business strategy • The mid-range planning technique • Market positioning through analysis • Learning and adapting to the environment • A collective process to develop a common vision About the Presenter: The webinar presenter, James Graham, is a consultant who specialises in the formulation and execution of strategy and he has worked in the region for over 10 years, assisting private and public sector organisations. Although primarily a practitioner, James has also been published, as a contributor to “97 Things Every Project Manager Should Know” (O’Reilly) and as a co-author of “Maximising the Potential”, a publication under the Information Society Initiative of the UK Department for Trade and Industry. He also wrote the chapter “Planning for Change” in ABG Publications’ “Electronic Business” publication. For other Informa Webinars: http://www.informa-mea.com/webinars To download slides: http://www.slideshare.net/IIRME/webinar-four-alternatives-for-creating-effective-strategies

Top management and the CEO decide on the goals and strategy of the organisation, but it is the staff who actually implement that strategy. Most organisations struggle with the "cascade" of strategy from corporate level (Tier 1) to Unit / Department (Tier 2) and ultimately to the individual employee (Tier 3). If the employees are not aligned to the strategy, it is unlikely that the strategy will be successfully implemented. To work effectively usually requires the close co-operation between the corporate strategy office and HR - because it is the HR Performance Management System that generally provides the process mechanism to align personal objectives/actions to the departmental (and ultimately, the organisational) strategy. That Strategy Office - HR interface is not always a strong relationship. For other Informa Webinars: http://www.informa-mea.com/webinars

Are you looking to grow and expand your company, department or function and generate stronger results - but most of the time its all very haphazard with confusion, wasted resources, unclear destinations, internal conflicts, lost productivity and eventually abandoning excellent ideas just because we couldn't make them work? The problem is not only in a poor strategic framework but also in our thinking. As a result of following, this webinar you will be better equipped to: - Generate excellent ideas - Follow them through with confidence and strength - Win the collaboration of others - Provide direction and a solid path to your destination - Go well beyond differentiation - Get a language to convince at the highest level - Handle all situations - tough or simple with ease and results - Create pathways for success About the Presenter: Winner of the UK National Training Awards 2009 for achieving high return on investment from training. Founder and Principal at The Real Potential, Sanjeev’s knowledge and inspirational approach has helped thousands of managers and professionals to capitalise on their talents and achieve best of self and business performance, from blue chips to SMEs. The powerful combination of an insight into people’s EQ, as well as business management helps him to achieve transformational shifts in mind-sets, performance, personal and business success. Having turned around companies from different sectors to growth and success, he puts people at the centre of success, giving them both, the business tool-kit as well as the feeling and passion for it. For other Informa Webinars: http://www.informa-mea.com/webinars

The webinar will cover: • Types of reports - Financial - Management - Capex & Opex - Budgeting & Forecasting - KPI’s & Metrics - Dashboards & Scorecards • Error Prevention • Assumption Documentation • Presentation & Charting