My Favourite CX

James Parkin, Co-Founder of GAIA-CC (the Global Association of AI & CX Consultants), joins the podcast to talk about building a community that connects consultants, vendors & ideas in one place. James then shares a favourite (and slightly unconventional!) customer experience that highlights how even simple communication breakdowns can have a lasting impact. To connect with James, head to LinkedIn – https://www.linkedin.com/in/jamesparkin/ To join GAIA-CC head to - https://www.gaia-cc.com/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/ Follow Holt CX Consultancy to learn more on: Contact Centre Consultancy Contact Center Consultancy Nice CXone technical guidance CXone demonstrations Gaining ROI from your Nice CXone investment Contact center strategy My Favourite CX podcast every fortnight Nice CXone specialist Contact center enablement Agent training Team Leader and Supervisor training Contact center optimization AI for CX optimisation Customer Experience consultancy Customer Experience optimization CXone optimization Nice incontact optimization Making the most from your CX technology investment Podcast host CXone training Nice CXone enablement RingCentral Contact Center Verizon Virtual Contact Center #nice #nicecxone #cxone #cxonempower #cx #incontact #customerexperience #incontact

How do you balance rapid innovation in CX technology with the fundamentals of great customer experience? Ben Hollyer from AudioCodes joins the podcast to explore the evolution of voice, cloud, and AI, and why getting the basics right still matters more than ever. Ben shares his journey through the world of UC & SaaS, discusses the importance of empowering agents, and highlights the “secret sauce” that connects technology, people, and process. To connect with Ben, head to LinkedIn – https://www.linkedin.com/in/bhollyer/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/ Follow Holt CX Consultancy to learn more on: Contact Centre Consultancy Contact Center Consultancy Nice CXone technical guidance CXone demonstrations Gaining ROI from your Nice CXone investment Contact center strategy My Favourite CX podcast every fortnight Nice CXone specialist Contact center enablement Agent training Team Leader and Supervisor training Contact center optimization AI for CX optimisation Customer Experience consultancy Customer Experience optimization CXone optimization Nice incontact optimization Making the most from your CX technology investment Podcast host CXone training Nice CXone enablement RingCentral Contact Center Verizon Virtual Contact Center #nice #nicecxone #cxone #cxonempower #cx #incontact #customerexperience #incontact

How do you create customer experiences that genuinely resonate & stay with people long after the interaction ends? In this episode, Nancy Bergantzel joins the podcast to explore what great CX really looks like in practice & why the small, thoughtful moments are often what matter most. Sharing her perspective on how organisations can move beyond transactional interactions to build trust, emotional connection & long-term loyalty. To connect with Nancy, head to LinkedIn – https://www.linkedin.com/in/nbergantzel/ If you are interested in purchasing one of Nancy's books, visit – https://www.amazon.co.uk/stores/Nancy-Bergantzel/author/B0CR9BKJ7K?ref=ap_rdr&shoppingPortalEnabled=true For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

How do coaching, leadership and customer experience come together to drive real business results? In this episode of My Favourite CX, Chris Holt is joined by Simon Teague from New Level Results to discuss the impact of coaching, leadership development and the role of customer experience in building successful organisations. Simon then shares a standout favourite customer experience from a cruise with Holland America Line, highlighting how thoughtful service and attention to detail can turn a good experience into a memorable one. To connect with Simon, head to LinkedIn – https://www.linkedin.com/in/simonteague1/ To learn more about New Level Results, visit – https://www.newlevelresults.co.uk/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Mike Gale, founder of Acacia Consultants joins the podcast to talk about what it really takes to embed customer experience into the DNA of an organisation. Mike shares his perspective on aligning strategy with delivery, creating clarity across teams & why sustainable CX success starts with leadership commitment. We also explore Mike’s favourite customer experience, breaking down what made it memorable, why it worked so well & the practical lessons organisations can take from it. From trust & communication to simplicity & follow through, it’s a powerful reminder that great CX is built deliberately, not accidentally. To connect with Mike, head to LinkedIn – https://www.linkedin.com/in/mike-g-09116b7/ To learn more about Acacia Consultants, visit – https://Acaciaconsultants.co.uk For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

How much does trust really matter in financial services customer experience? Jim Tatchell from Circadian FX joins the podcast to talk about why consistency, integrity & personal relationships are more powerful than simply being the cheapest. Jim shares how delivering a reliable, human service creates loyalty, referrals & long-term customer value, before telling us about a favourite experience that proves great CX isn’t always complicated, it’s about how you make people feel. To connect with Jim, head to LinkedIn –https://www.linkedin.com/in/jimtatchell/ To learn more about Circadian FX, visit – https://circadianfx.com/ To donate to Helping Herts, visit - https://helpingherts.enthuse.com/pf/mile12ways For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

What does truly consistent customer experience look like when things don’t go to plan? Charlie Adams, Director of Customer Success & Experience at Custom Connect, joins the podcast to talk about why getting the basics right still matters more than ever in CX. Charlie shares his favourite customer experience with Specsavers, exploring how joined-up service, well-trained people and repeatable processes can turn even a flawed outcome into an exceptional experience. The conversation dives into why consistency builds trust, why small details matter, and how great CX is often most visible when things go wrong. To connect with Charlie, head to LinkedIn - https://www.linkedin.com/in/charleshsadams/ To learn more about Custom Connect, visit - https://www.customconnect.com/ To donate for Charlie's Marathon, visit - https://2026tcslondonmarathon.enthuse.com/pf/charlie-adams For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/ Follow Holt CX Consultancy to learn more on: Contact Centre Consultancy Contact Center Consultancy Nice CXone technical guidance CXone demonstrations Gaining ROI from your Nice CXone investment Contact center strategy My Favourite CX podcast every fortnight Nice CXone specialist Contact center enablement Agent training Team Leader and Supervisor training Contact center optimization AI for CX optimisation Customer Experience consultancy Customer Experience optimization CXone optimization Nice incontact optimization Making the most from your CX technology investment Podcast host CXone training Nice CXone enablement RingCentral Contact Center Verizon Virtual Contact Center #nice #nicecxone #cxone #cxonempower #cx #incontact #customerexperience #incontact

What makes a customer experience truly memorable in a world of increasing automation? Kathryn Simons-Porter, Founder of Flourish Business Consulting, joins My Favourite CX to talk about her journey across CX, emotional intelligence, and why the human side of service still matters more than ever. Kathryn then shares two of her personal favourite customer experiences, exploring how empathy, trust and going above and beyond create moments that stay with us long after the interaction ends, and why great customer experience is ultimately about how you make people feel. To connect with Kathryn head to LinkedIn - https://www.linkedin.com/in/kathryn-simons-porter-896b7053/ and to learn more about Flourish head to https://flourish-ai.co.uk/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

How do you build customer experience that genuinely puts people before property? Cindy Slaughter, Marketing Director at Momentum Portfolio, joins My Favourite Customer Experience to talk about her journey from estate agency to marketing leadership, how Momentum and Avocado think differently about CX, and why community, trust and long-term thinking matter more than quick wins. Cindy then flips the lens and shares a favourite customer experience of her own, reflecting on what great accessibility, advice and human connection look like when you’re the customer and how that experience continues to shape the way she approaches customer experience today. To connect with Cindy, head to LinkedIn - https://www.linkedin.com/in/cindy-slaughter-73581b27/ For the Avocado website, head to - https://avocadopropertyagents.co.uk/ To Connect with Ian Macbeth or Mike Robson head to LinkedIn - https://www.linkedin.com/in/ian-macbeth-5190a926/ https://www.linkedin.com/in/michael-robson-57a84922/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

What does integrity really look like in customer experience and B2B sales? Marián Jazbec, founder of NEOSD, joins My Favourite Customer Experience to talk about trust, honesty and why being able to say “no” can be one of the most powerful CX differentiators. Marián reflects on her time at NICE and shares her favourite customer experience from both an employee and customer perspective—where transparency, realistic expectations and integrity built long-term trust and lasting relationships. We explore why honesty matters more than ever in a world of AI, automation and increasingly informed buyers, and how strong CX foundations influence culture, loyalty and future growth. To connect with Marián, head to LinkedIn – https://www.linkedin.com/in/mjazbec/ Learn more about NEO SD at https://neosd.co/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

What does it take to transform customer support from a cost centre into a driver of growth? This week on My Favourite CX, I'm Joined by Ty Givens the Founder and CEO of CX Collective, where she partners with ambitious brands to build customer experience programs that don’t just keep up—they lead. Over her career, Ty has transformed support operations at every stage, from scrappy startups launching their first helpdesk to Fortune 500s rethinking how they serve millions of customers. We talk about the evolution of customer experience, the future role of AI-led teams, and how organisations can build smarter, more human-centred support operations. Ty then shares a favourite customer experience, an unexpected masterclass in consistency, care and intentional service from her long-time hairstylist. To connect with Ty, head to LinkedIn - https://www.linkedin.com/in/tybryantgivens/ . To find out more about CX Collective head to www.cxcollective.com for Consulting and Strategy and head to www.cxcollectiveadvantage.com/library for Playbooks For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

How do we bring genuine human connection back into an increasingly digital-first world? This week on My Favourite Customer Experience, I’m joined by Nimi Singh, founder of The Table App, to explore how intentional dining, curated environments and non-transactional conversation can transform how we meet new people, before Nimi shares a favourite customer experience that has shaped how she builds for emotional impact. To connect with Nimi, head to LinkedIn - https://www.linkedin.com/in/nimi-singh/ . To find out more about The Table App visit https://www.thetableapp.co/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

How does well directed & managed support data help to improve both customer & employee experience? We take a look at this with Maring Eberlein & talk about how foundational good information is to positive outcomes. Maring then chats student loans & how a proactive & empathetic approach have an exceptional customer experience. To connect with Maring, head to LinkedIn - https://www.linkedin.com/in/maringeberlein/. For the Fundamentals of Support online course, navigate to - https://uxcontent.com/fundamentals-of-support-content/. As mentioned at the end of the podcast, Chris is participating in a webinar with NiCE on knowledge on November 25th 2025, you can sign up here: https://events.teams.microsoft.com/event/bb419283-bcd4-4114-bd77-11e63614744f@7123dabd-0e87-4da9-9cb9-b7ec82011aad For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Does the convenience of modern customer experience jeopardise our defences against fraud & security? Alex Myatt from Pindrop joins the pod to chat about how in a world of ever increasing capabilities, being able to accurately identify customers is a differentiator. To learn more about the services Pindrop offer, or to connect with Alex, head to https://www.pindrop.com/ or https://www.linkedin.com/in/alexmyatt/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

In a world of transactional interactions, how do you stand out? David Wachs from Handwrytten joins the podcast to talk about the art of the handwritten note & how it is a great way to make a lasting impact. To learn more about David & Handwrytten, connect on LinkedIn at https://www.linkedin.com/in/davidwachs/ or https://www.handwrytten.com/. For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Gary Suchley from UJET joins My Favourite CX to talk about how the team at UJET are taking a different approach to the world of CX with mobile first solutions. Gary then shares with us a favourite experience from a customer deployment perspective & one personal experience. To connect with Gary, head to LinkedIn https://www.linkedin.com/in/garysuchley/. UJET can be found at https://ujet.cx/. For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Customer Service Experience Executive Alex Mead from Epic CX joins the podcast to talk about his journey within the world of customer service experience, his key frameworks, views on the future & then share a favourite customer experience. To learn more about Alex & Epic CX, either connect on Linkedin - https://www.linkedin.com/in/alexmead/ or https://www.linkedin.com/company/alexmead/. For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

CX industry stalwart Rob Dwyer drops into the virtual My Favourite CX studio to share his experiences, hopes & dreams for customer experience. From a complete career change after the 2008 recession, to being a leading thought leader in the world of CX, Rob brings a great amount of insight to the podcast. He then shares one of his favourite customer experiences & just how valued Lego make him feel as a customer. To connect with Rob, find him on LinkedIn at https://www.linkedin.com/in/j-robert-dwyer/. Rob can also be found hosting the Next in Queue podcast on all major platforms.For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Angel Funes from Mentors CX joined Chris for this episode of My Favourite CX. Angel started life on the front line in customer experience before finding his way through to marketing. Here he shares his insights & then a wonderful customer experience he had recently. If you want to take Angel up on the offer for an initial Mentors CX consultation use the voucher code FAVOURITECX100 at https://mentorscx.com/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

We are joined for episode 20 of My Favourite CX by Janet Efere, a Sales Trainer & Coach who has worked with a range of companies to help them drive better results from their sales efforts.To connect with Janet head to her LinkedIn https://www.linkedin.com/in/janetefere-adaptivesales/ or via the Adaptive Sales Group website - https://adaptivesalesgroup.com/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/ #podcast #salescoaching #salestips #customerexperience

For this episode of My Favourite Customer Experience we are joined by Hannah Hickinbotham, host of the Full of Beans podcast. Hannah is an eating disorder specialist & advocate whilst also providing social media mentoring to a range of professions.To connect with Hannah, head to her LinkedIn https://www.linkedin.com/in/hannahhickinbotham/ or check out the Full of Beans website https://www.wearefullofbeans.com/For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

The better half of Holt CX Consultancy, Georgia Holt joins the podcast this week to talk about how neurodiversity can make a big difference to how you experience things as a customer.During the podcast Georgia mentions the Neurowild Shift; I see you, I hear you, I get you. You can find more of their resources at https://www.instagram.com/neurowild_For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

We are joined by Chris Dardis from SVL Business Solutions for this week's podcast. Chris tells us about his career journey from starting as an apprentice to now heading up SVL's CX Consultancy. Learn more about Chris & SVL via the following links; https://www.linkedin.com/in/chris-dardis-02524a13/ or https://www.svlbusinesssolutions.com/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

My Favourite CX returns with our guest this week, Faris Aranki from Shiageto Consulting. The episode took place from a hotel, which is ironic as Faris then shared with us an awesome experience he had when practically living from one!If you want to learn more about what Faris & the team at Shiageto does, head to https://www.shiageto.com/ or connect with Faris on LinkedIn https://www.linkedin.com/in/farisaranki/For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

In this episode we are joined by the wonderful James Diel from Capacity who talked about where they are seeing changes in the CX landscape at Capacity before sharing a great shopping experience.To connect with James head to LinkedIn: https://www.linkedin.com/in/james-diel-aa0b089/For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Max Ball from Forrester joined us on this episode of My Favourite CX to share his experiences as an analyst looking after the Customer Experience & Conversational AI space. We then got talking about a wonderful experience he had whilst holidaying in Europe.To connect with Max head to https://www.linkedin.com/in/max-ball-244932/, or to read his latest work - https://www.forrester.com/blogs/ccaas-vendors-thrive-in-a-wild-market/For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Welcome to the latest episode of the My Favourite CX podcast where we were joined by Laura Bassett of Techfluency. Laura worked across the customer experience landscape in a number of marketing roles before starting up Techfluency and becoming a Fractional CMO. To learn more about Laura & Techfluency, head to either LinkedIn at https://www.linkedin.com/in/lauralbassett/ or https://techfluency.biz/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/.

Welcome to the latest episode of the My Favourite CX #podcast where we were joined by Olly Hobson from CloudAX, who are changing the way we approach #customerexperience & want to ensure no one is ever placed on hold! For more information on CloudAX, head to https://www.cloudax.uk/ or follow Olly on #linkedin at https://www.linkedin.com/in/oliverhobson/. For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/.

Joining us for this episode of the My Favourite CX #podcast is Ben Hill from Ask More Coaching. Ben recently left the customer experience section to become a coach & mentor for people who are feeling stuck, overwhelmed or disconnected. We talk about his combined experiences of both CX as a technology & how he now sees it in the world of coaching & where the two meet. He then shares a recent customer experience. Find more from Ben on LinkedIn at https://www.linkedin.com/in/benhill1/ or at Ask More Coaching - https://askmorecoaching.co.uk/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

For this episode of the #podcast we are joined by the wonderful Garry Gormley from FAB Solutions to talk about what he is seeing in the world of customer experience, his recent experiences on becoming a Non Executive Director & he shares a delightful customer experience. To learn more about Garry, head to https://www.fabsolutions.co.uk/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Anthony Lindsay joins My Favourite CX to talk about what he is seeing in the entrepreneurial space & the opportunities that small businesses & startups have to create exceptional customer experiences.He then shares a wonderful experience he has had from a well known high street brand.Find Anthony on LinkedIn via: https://www.linkedin.com/in/anthony-lindsay-cemap/His latest book "A Mortgage is a Really Big Loan" is available via Amazon: https://amzn.to/4h5RVo9 & all other bookshops.Next episode will be on March 20th as this show is moving to a fortnightly format.For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

Craig Gironda is a veteran of the customer experience industry & has helped form many careers through his mentoring & nurturing leadership.He joins My Favourite CX to talk about how Vertical Communications are changing the way that partners offer customer experience capabilities to their customers, including a story of how technology has brought immense gains for a US local authority.Find Craig on LinkedIn here; https://www.linkedin.com/in/craiggironda/ & for more about Vertical, visit https://www.vertical.com/For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

We're excited to welcome Craig Stoss to My Favourite Customer Experience. Craig is an industry veteran of support & success teams. He joins us to talk about what he is seeing in the world of CX & share a delightful experience he had when he was over in the UK recently.You can learn more about Craig by connecting with him on LinkedIn, or checking out the stoss.ca website or Kodif.Wanting to see how you can put these amazing customer experiences into action? Check out the Holt CX Consultancy YouTube channel, where demonstrations drop weekly.For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

Another week & another wonderful customer experience shared by Sarah Caminiti. Join us for 20 minutes as Sarah shares her insights from the world of CX & tells us all about what happened when she needed a new refrigerator.Sarah is the host of the Epochal Growth podcast, a CX Leader & a leader within the Elevate CX community.For more from Holt CX Consultancy, check out our YouTube channel with regular demonstrations & product how-to guides or connect with Chris on LinkedIn.Chris is also running the Edinburgh Half Marathon in May to raise funds for the Lords Taverners, who are celebrating their 75th year in 2025. For more information, visit the donation page.For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

Andy Moorhouse returns to share a favourite customer experience of his & how it made him feel.To follow Andy's work, connect with him on LinkedIn:https://www.linkedin.com/in/andymoo/For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

We were joined for the first of two parts by conversational intelligence guru Andy Moorhouse. Andy shared some fascinating insights from the world of customer experience from what he is seeing in the enterprise space.The best place to follow Andy's work is via LinkedIn, where he frequently publishes studies: https://www.linkedin.com/in/andymoo/For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

Joining us this week to talk about their favourite customer experiences is Andrew Rios, a 30 year veteran of the CX industry.Andrew shares a couple of wonderful stories from a couple of difference perspectives & what made them special to him.Andrew can be found on LinkedIn here & the Elevate community is here.For more content from Holt CX Consultancy, including weekly technology demonstrations, check out our YouTube channel.For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

This week's guest sharing one of their customer experience highlights is Conor Pendergrast from customersuccess.cx.Conor shares a wonderful story with us from a recent flight & his insights from working in the world of CX.Conor's newsletter can be found here & Conor is also on LinkedIn here.For more content from Holt CX Consultancy, including weekly technology demonstrations, check out our YouTube channel.For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

Join host Chris Holt for the inaugural episode of My Favourite CX, a window of positivity from the world of Customer Experience.This week's guest is James Parkin, who tells us all about a personal highlight of his recently,To learn more about James, visit https://www.linkedin.com/in/jamesparkin/ or https://www.ellisoncoast.com/.The CC CX Update podcast can be found here: https://www.youtube.com/@cccxindustryupdateFor more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk