OFFBounds Retail

Check our new website: OFFBounds.tvWhat does a media company built for the AI era actually look like? In this special solo episode of OFFBounds, Paula Macaggi shares how OFFBounds evolved from a retail podcast into an AI-powered media company built with humans and agents working together. After 117 episodes and conversations with executives from more than 30 countries, OFFBounds launched OFFBounds Intelligence, a retail intelligence platform designed to help operators surface the signals, trends, and strategic insights that actually matter. Paula breaks down the thinking behind the platform, the rise of agentic AI, and why the future of business will belong to professionals who learn how to work alongside AI agents instead of competing against them.The episode also explores real-world examples of AI already transforming retail operations and commerce in 2026. From autonomous stores and AI-run workflows to practical use cases inside companies like The Vitamin Shoppe and Tecovas, Paula explains how operators are using AI to improve customer experience, inventory management, speed of execution, and decision-making. She also takes listeners inside the OFFBounds Intelligence editorial pipeline, revealing how a network of AI agents helps monitor retail news, identify market patterns, and generate operator-focused stories every single day.Mentioned in this episode: ShiSh's report about his AI storeThe Coming Wave by Mustafa Suleyman Business Insider on AI Retail StoreAI Café in Stockholm

In this episode of OFFBounds, Paula Macaggi sits down with Nigel Oddy, CEO of American Golf, to unpack what it really takes to turn around a retail business. With more than four decades in the industry and multiple CEO roles behind him, Nigel shares how he approached a company that had lost direction post-COVID, facing overstock, cash pressure, and declining performance. Instead of overcomplicating the strategy, he focused on people, clarity, and a simple vision that the entire organization could align behind.The conversation goes beyond the numbers and into the realities of execution. Nigel explains how to diagnose a business from the inside out, why most transformations fail in the early stages, and how customer experience becomes a true differentiator when done right. From retraining store teams to reduce customer intimidation to building a one-stop shop model supported by services and technology, this episode offers practical insights for retail leaders navigating growth, change, or turnaround situations.