Retail and Consumer Pulse

In this episode of Retail & Consumer Pulse by WNS, Part of Capgemini, Paul Morrison, Head of WNS Retail and Consumer Practice in Europe, speaks with Abhishek Joshi, Director, Supply Chain Capability and Solutions, about the evolving role of order management.  They discuss how fragmented systems and manual processes are limiting efficiency and scale, and how digitization and orchestration are enabling more connected, touchless operations. They also explore OMTRAC, WNS’s solution built with ServiceNow, and how it uses AI, workflow automation and real-time visibility to improve order accuracy, cycle time and customer experience.

In this episode of Retail & Consumer Pulse by WNS, Paul Morrison speaks with Tom Klein, Exec VP for Finance & Accounting, about the five forces transforming the CFO agenda. They unpack smart automation, evolving hybrid provider models, the finance crossover, predictive decision-making and the practical adoption of AI and agentic workflows.   Drawing on the engagement with clients, he explains what’s changing inside the CFO office and the actions that are helping teams steer transformation while keeping day-to-day operations stable.

In this episode of Retail and Consumer Pulse, Paul Morrison, head of WNS Retail and Consumer Practice in Europe, speaks with Vin Kumar, AI Enablement & Digital Operations Leader at The Hackett Group. Together, they decode what Agentic AI really is, unpack its three defining capabilities — reasoning, orchestration and adaptive execution — and explore how it is re-shaping operations in retail and consumer goods.

In this episode of Retail and Consumer Pulse, Amiya Kagalwala, GBS & BPO leader at Deloitte, joins Paul Morrison, leader of the WNS Retail and Consumer Practice in Europe, to explore how GBS is evolving in the CPG sector – from its roots in back-office consolidation to becoming a platform for middle- and front-office capabilities, digitalization and AI-driven transformation.

In this episode of the WNS Podcast, Michael Mitterer, Chief Growth Officer, Manufacturing, Retail and Consumer Goods, Europe, joins host Paul Morrison to unpack how private equity firms are redefining value creation in manufacturing and consumer goods.

How can consumer goods companies grow revenue in a world of inflation, shifting consumer behavior, and squeezed margins? In this episode, Paul Morrison and Dorotea Baljević dive into the transformative role of AI and analytics in the CPG sector. From hyper-personalization and virtual mirrors to strategic Revenue Growth Management (RGM) and RevOps, they explore how data can unlock new value. With real-world examples and practical insights, this conversation offers a roadmap for CPG leaders navigating change—and aiming to thrive. Explore more on Retail and CPG at: https://www.wns.com/industries/retail-consumer-packaged-goods

Agentic AI is the next big thing in retail disruption. But what does it mean for brands? Paul Morrison and Leigh Varnham break it all down in the latest episode of  Retail and Consumer Pulse, exploring how businesses can harness it for unstoppable growth. Explore more on Retail and CPG at: https://www.wns.com/industries/retail-consumer-packaged-goods

Can AI and human intuition coexist to create exceptional retail experiences? In this episode of Retail and Consumer Pulse, Paul Morrison and SJ Grabiec, Global Head of Customer Experience at AllSaints, explore how brands can strike the perfect balance between technology and empathy in today’s digital-first world. Explore more on Retail and CPG at https://www.wns.com/industries/retail-consumer-packaged-goods.

Analytics is where efficiency meets effectiveness. In this episode, Paul Morrison, WNS' Retail and CPG Practice Lead (Europe) and Gautam Singh, Global Head of Data, Analytics and AI, discuss the transformative power of analytics in improving workflows and decision-making.  Explore more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods

Procurement is evolving rapidly, driven by technology, sustainability demands and global challenges. In this episode of Retail and Consumer Pulse, Daniel G. Wilson, Head of Indirect Procurement – EMEA & CIS at Philips, and Paul Morrison, Practice Lead, Europe at WNS, discuss how AI, automation and strategic partnerships are transforming procurement processes. Tune in for actionable insights on navigating the complexities of today’s supply chains!   Explore more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods

Gen AI is poised to transform the retail landscape, reshaping everything from supply chains to customer service. In this episode, Paul Morrison, WNS' Retail and CPG Practice Lead (Europe) and Richard Lim, CEO at Retail Economics, explore the cutting-edge technologies powering retail AI, highlighting the influence of Gen AI on both eCommerce and physical stores. Explore more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods

What does the future hold for supplier management in the era of AI? In this episode, Paul Morrison, WNS' Practice Lead (Europe), Manufacturing, Retail and Consumer Goods, and Michael Tracy, Senior VP of WNS Manufacturing, Retail, and Consumer Goods, explore the impact of AI, drawing from his recent article, "How AI is Transforming Supplier Risk Management in Retail & CPG." Download the article here: https://www.wns.com/perspectives/articles/articledetail/1277/how-ai-is-transforming-supplier-risk-management-in-retail-cpg Explore more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods

What is Plug-And-Play CPG? Why does it matter and how to make it easier to achieve? In this episode, Paul Morrison, WNS Retail and CPG Practice Lead Europe chats with Jason Evans, Senior VP, WNS Retail and CPG on his recent white paper.  The article can be downloaded here: https://www.wns.com/perspectives/articles/articledetail/1238/plug-and-play-cpg-is-your-business-ready-to-transform-at-speed For more on Retail and CPG at WNS:  https://www.wns.com/industries/retail-consumer-packaged-goods