Rev Cycle Unscripted

After years of working in revenue cycle management, Parson Hicks shares insights on how everyone's taking their piece of the pie, and no one's really cutting costs. Hospitals, insurers, brokers—everyone benefits from the chaos. The system is designed to stay complicated, because more complexity means more profit for many. It's like a bald eagle being attacked by tiny birds—all those little margins add up, but the big bird keeps soaring. We've created an entitlement culture where folks expect coverage for everything, but the accountability is totally blurred. The real fix? Employers and policymakers need to make bold moves—like the railroad split-up in the 1920s—to break up monopolies and simplify. What's your take? Can we rebuild a more transparent, fair healthcare system?

Ever wonder why so many of us are more stressed than ever? What if I told you that today's stress levels might be a mirror of the past, just amplified by technology and expectations? Our guest Rudy shares how, despite all our modern tools, some things haven't changed—like the struggle to manage stress and the importance of perspective. He's lived through early loss and yet remains remarkably grounded. His secret? Accepting that grief and stress are natural—but managing them is key. Maybe it's time to stop fighting for control and start embracing life's unpredictability.

In this episode, we explore the complexities of healthcare efficiency and AI innovation with our esteemed guest, Noel Juaire, who brings a wealth of experience in healthcare finance and strategic cost management. The discussion highlights Noel's insights into the challenges of modeling complex healthcare reimbursements and the transformative role of AI in revolutionizing cost analysis and contract normalization. Noel offers practical strategies for implementing AI and automation while maintaining psychological safety and fostering cultural change. We also dive into holistic health practices, emphasizing the importance of acupuncture and yoga for long-term well-being, and explore the future of healthcare financing through employer-led innovation and transparency.

Ever wondered what it really takes to turn your expertise into a thriving business? Jessica Johnson's journey from small-town Wisconsin to building a multimillion-dollar consulting firm will inspire you to transform obstacles into opportunities. She shares the raw truth behind launching a business—how trusting your gut, embracing failure, and staying true to your values lead to exponential growth. In this episode, Jessica opens up about her early days balancing single motherhood while pursuing a tech career, highlighting the resilience and grit that fueled her rise through healthcare leadership. You'll discover her pivot from corporate roles to founding J2 Consulting, and how she navigated the uncertainty and challenges of growing a business from scratch. Jessica breaks down the impactful mindset shifts, from recognizing the importance of self-accountability to building a team aligned with her mission of excellence. We explore key topics like the power of intentionality in team-building, the realities of scaling quickly without losing your culture, and the crucial lessons learned when letting go of control. Jessica shares actionable strategies for maintaining quality at scale, managing client relationships, and creating a sustainable growth plan—all while staying grounded in servant leadership. Her story emphasizes that success is less about following a perfect blueprint and more about trusting the process—and yourself. If you're ready to unlock your potential and build something meaningful, tune in now. Jessica's insights could be the spark you need to take the first step!

In this episode, we delve into the intricate and often concealed financial practices that shape the US healthcare system. Chris Deacon, an expert in insurance and employer fiduciary responsibilities, sheds light on the deceptive tactics of insurance companies, the historical evolution of health insurance, and the critical legal cases that expose systemic misconduct. With a focus on transparency and innovative employer-led solutions, this episode empowers listeners to rethink healthcare spending and policy reform. Rev101: Rev101.MyKajabi.com

Adam Cartabiano is a healthcare revenue cycle expert with deep experience in arbitration, compliance, and revenue recovery, known for transforming complex legal and financial systems into profitable opportunities. Join us as we dive into his story. Rev101: Rev101.MyKajabi.com

Most healthcare leaders focus on the "what" — but Kim Hodgkinson reveals the "how" behind navigating change, building community trust, and staying resilient in the chaos. From her journey from nuclear physics to chief financial officer, she uncovers unexpected lessons on leadership, culture, and innovation that could transform your approach to healthcare — and life. In this candid conversation, Kim shares the real impact of rising insurance costs, the challenge of maintaining loyalty in a merging hospital system, and the power of authentic community engagement. She discusses her unique strategies in managing payer relationships, tackling labor shortages, and embracing AI as a force for good. Plus, hear her inspiring story of caring for her father and how that experience reshaped her perspective on timing, priorities, and purpose.  https://www.linkedin.com/in/kimberly-ann-hodgkinson/ Rev101: Rev101.MyKajabi.com

In this episode, Ben and David dive into the complexities of the healthcare system, exploring the challenges of transparency, the role of AI, and the evolving landscape of employer-based healthcare solutions. They discuss the impact of automation on the workforce, the intricacies of insurance and pricing, and the potential for direct employer contracting to reshape the industry. With candid insights and unscripted dialogue, they navigate the nuances of modern healthcare, offering thought-provoking perspectives on the future of the industry. Rev101: Rev101.MyKajabi.com

Mike Ng, co-founder and president of Ambience Health Care, shares his journey from data to building a healthcare technology company aimed at alleviating clinician burdens through AI. He discusses the evolution of their technology, the importance of understanding the healthcare ecosystem, and the challenges faced in implementing AI solutions. The conversation highlights the significance of building trust with clinicians, the role of AI in enhancing patient care, and the future vision for Ambience Health Care as they continue to innovate in the healthcare space. Rev101: Rev101.MyKajabi.com

In this engaging conversation, Benjamin and Tina share their experiences from a recent concert, discussing the festive atmosphere and unexpected challenges they faced. They delve into healthcare topics, including prescription issues, the role of pharmacy benefit managers, and the complexities of healthcare systems. The discussion also touches on the impact of consolidation in healthcare, the ethics of profitability, and the importance of community-focused care. Throughout the conversation, they explore the intersection of personal experiences and broader healthcare themes, highlighting the need for effective communication and patient-centered approaches. Rev101: Rev101.MyKajabi.com

Join us live from Denver as we dive into the dynamic world of healthcare administration with Philip Boyce. Philip shares the challenges of integrating systems and the importance of mentorship and collaboration. He even flips the script and starts interviewing Ben! Rev101: Rev101.MyKajabi.com

In this engaging episode, Nikki Harper and Shannon King dive into the evolving landscape of healthcare and revenue cycle management. From the challenges of automation and AI to the intricacies of leadership and team dynamics. Join us as we explore the future of healthcare, the impact of remote work, and the importance of adapting to change in a rapidly shifting industry. Rev101: Rev101.MyKajabi.com

In this episode of RCU, Gary and Jon dive into the dynamic world of healthcare leadership and revenue cycle management. With insights from their own experiences, Gary and Jon share strategies for navigating the challenges of leadership, the importance of community, and the need for strategic thinking in today's fast-paced healthcare environment. Tune in for a thought-provoking conversation that highlights the balance between risk-taking and maintaining operational excellence. Rev101: Rev101.MyKajabi.com

In this engaging episode, join us live from Denver at HFMA Day Two as we dive into a candid conversation with Candice, the Chief Commercial Officer at Acuity. Discover her journey from growing up in New York to navigating the fast-paced world of healthcare revenue cycle management. Candice shares personal stories, insights on leadership, and the importance of building strong communities. Tune in for an inspiring discussion on career growth, personal development, and the power of resilience.

In this insightful episode, we sat down with Kim Davis, Chief Revenue Officer at CU Medicine, to explore the unique structure and challenges of academic medical centers. Kim shares her experiences managing a complex network of 4,000 providers and discusses the intricacies of revenue cycle management. We delve into the importance of servant leadership and how it shapes organizational culture. Join us for a deep dive into the world of healthcare finance and leadership with one of the industry's most respected voices. Rev101: Rev101.MyKajabi.com

Ben Reigle and Jon Neikirk explore the evolution of revenue cycle management in healthcare, highlighting the transition from outdated systems to modern technology like Epic dashboards, which enhance operational efficiency and visibility.

Jonathan wiik and Ben Reigle dive into the integration of AI in healthcare, focusing on the assumptions of efficiency and accuracy. They highlight the significant challenges posed by poor data quality in the healthcare sector, as well as how the current administration is effecting the healthcare industry.  

In this episode, Ben engages in a lively discussion with Travis and Sean from Hyve, exploring the complexities of healthcare data utilization, the challenges of coding and payment transparency, and the evolving dynamics between payers and providers. They delve into the importance of collective data analysis, the future of healthcare negotiations, and the intricacies of navigating audits and payment delays, all while emphasizing the need for better stewardship of healthcare data.

In this episode of Rev cycle unscripted, Katerina Serdenkovskiv & Manal AlMaghafi discuss their diverse backgrounds in healthcare, the evolution of revenue cycle management, and the impact of automation and AI on the industry. They explore the challenges of data accessibility, the future of patient experience, and the generational shifts in job roles within healthcare. The conversation emphasizes the importance of adapting to change and the hard work of teams in navigating these transformations.

In this episode of Rev Cycle Unscripted, Ben Reigle and Scott Cooper discuss the evolving landscape of revenue cycle management, focusing on the integration of AI, the challenges of healthcare automation, and the complexities of patient billing. They explore the impact of hospital mergers on community connections and payment behaviors, as well as the broader implications of automation on the healthcare workforce and society as a whole.  

Introduction Episode of Rev Cycle Unscripted! Ben on Linkedin: https://www.linkedin.com/in/ben-reigle/ Tina on Linkedin:  https://www.linkedin.com/in/tina-fleming-uncaged/ RCM Leaders Forum: https://www.linkedin.com/company/rcm-leaders-forum/

I have been working on a new concept for a few months. I'm so thankful to Kayla Howell, CRCR John Ziegler and the entire HFMA Central Ohio chapter for giving me the freedom to present it last week. This group has consistently been willing to dive into the unknown with some of my crazy ideas. For that I'm very appreciative. Special thanks to my guests who joined me on stage after my talk to discuss it: Girish Dighe David Kelly, MHSA 🎙 and Kayla. This is my history lesson on how insurance actually got started. And how I think we should move forward...more to come. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe!

Jonathan Wiik, Healthcare industry Author and VP of FinThrive, predicts changes to American healthcare under the current administration as well as dives back into his past reminiscing his first hospital job. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe!

Ben breaks down the "Johari Window" framework, a tool that helps people understand themselves and how others perceive them. Reach out with your rant ideas! Email " [email protected] " Subscribe for more Rev Cycle Content.

Ryan Patterson (Senior Director, Ambulatory Operations at Jefferson Health) and Sherry Onushco (Director at Lehigh Valley Health Network) discuss exciting changes they're making in their networks to streamline checking in, checking out and payment. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe!

Ben rehashes a previous talk he gave titled "Clouds and Dirt" where he tells the story of British explorer Robert Falcon Scott and Norwegian explorer Roland Amundsen as they both aimed to be the first to reach the South Pole in 1911. Reach out with your rant ideas! Email " [email protected] " Subscribe for more Rev Cycle Content.

Mark Meyer (Chief Financial Officer Health System at UT Southwestern Medical Center) and Kelly Kloeckler (Associate Vice President Revenue Cycle Operations, UT Southwestern) Discuss the methods and tactics their team has found succes in at UT. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe!

Ben has some HOT TAKES about Linkedin's promotional posts and norms this week, as well as a one year look back at United Healthcare's data breach. Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content.

Ben reflects on his first attempt at building a revenue cycle educational class and the short comings of it, then expresses his enthusiasm at his current iteration of the same dream. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content.

Ben talks about a potential fee for appeals, and how that could effect the process of Rev Cycle. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content.

My Good Friends Live from Indianapolis HFMA with Motti Edelstein (Vice President Chief Revenue Officer at Sutter Health) and David Kelly (Vice President Revenue Cycle & Ambulatory Operations) This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe!

Join Ben as he touches on his recent linkedin exchange with renowned businessman Mark Cuban and discuses potential fixes for insurance-patient relations. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content.

We're starting a new off shoot of the My Good Friends podcast called "Revenue Cycle Rants" where Ben will take on a topic in a shorter form episode once a week to foster a greater conversation online. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content.

We're starting a new off shoot of the My Good Friends podcast called "Revenue Cycle Rants" where Ben will take on a topic in a shorter form episode once a week to foster a greater conversation online. This week Ben starts us off with the topic of Patient Balances and The Rand Experiment. The RAND Health Insurance Experiment (HIE) was a landmark study conducted from 1971 to 1982 to assess how different levels of cost-sharing (e.g., free care vs. high deductibles) affect healthcare usage, costs, and patient outcomes. The study randomly assigned participants to various insurance plans with differing levels of cost-sharing. It found that higher out-of-pocket costs led to reduced healthcare usage but did not significantly affect overall health outcomes for most individuals. However, low-income and chronically ill patients experienced worse health outcomes when faced with higher cost-sharing. The study remains one of the most influential in health policy, shaping debates on insurance design and healthcare affordability. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content.

Join Ben as he touches on his recent linkedin exchange with renowned businessman Mark Cuban and discuses potential fixes for insurance-patient relations. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content.

Thank you all for a wonderful season, We'll be back soon with all our good friends. Here's to 2025. This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate and the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe!  

What's happening behind the tech war? The Brilliant Ramie Phillips guides us through what goes on behind the computer. With over two decades of cybersecurity expertise, Ramie has held a variety of executive and technical leadership roles, driving strategic initiatives and spearheading comprehensive security programs across multiple industries. As an Executive Cybersecurity Consultant, he has successfully guided high-profile clients in risk management, regulatory compliance, and cybersecurity strategy, helping organizations protect their critical assets while aligning security efforts with broader business objectives. And nonetheless, He's Tina's boyfriend! This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate and the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe!  

Great episode this week tackling the topic of consulting. How do we use it effectively? What challenges are consultants facing in the modern healthcare world? Incredible incites from Katy Ryan Michaud (VP of Rev Cycle at FMOL) and Judi Sarti (VP of Healthrise) This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate and the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe!  

We're coming to you live from Region 6 HFMA 2024! We had an incredible conversation with crowd participation, asking the real questions! We had some brilliant minds on stage with us: Ryan Duffy, Attorney at Miller Johnson. Ami Faria, Director of Reimbursement at Powerback. And the man the myth, the legend Kevin Lasser, CEO of RevKeep. This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate at the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe!

Ending our Live in Vegas series, we're back with the legendary Robert Boos! Being Vice President of Revenue Cycle at Centra Health, Robert gives exciting insite to the challenges he's facing in todays healthcare world as well as some creative solutions. This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate and the team: [email protected]  You will not regret it. Don't forget to like and subscribe!

We are recording live in Vegas at HFMA Annual.  This is part 9 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle.  I'm joined by Michael Mercurio, VP Physician Rev Cycle at MGB.   This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate and the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe to the show.  

We are recording live in Vegas at HFMA Annual.  This is part 8 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle.  We continue with my good friend Christine Aucreman. Christine is a multi-credentialed senior finance executive with more than 25 years of progressive leadership experience in the healthcare, manufacturing, and public accounting arenas. A dynamic team builder and thought leader who excels at transforming complex business challenges into focused action plans that maximize top line performance, optimize operational efficiency, and drive significant improvements in service delivery capabilities. Backed by strong professional credentials and certifications that include a CPA, CFE, CHFP, FHFMA and a Six-Sigma Black Belt.   This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate at the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe to the show.

We are recording live in Vegas at HFMA Annual.  This is part 6 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle.  We continue with my good friend Philip Boyce (Chief Revenue Officer / Baptist Health) who tells us his amazing story about ending up in Rev Cycle later in his career.  I remember when Philip came to our Leaders Forum many years ago having not worked in RCM before.  What an incredible gift to be able to watch how much he's taken in over the years to become an absolute expert in the space.   Take a listen!    This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate at the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe to the show.

We are recording live in Vegas at HFMA Annual.  This is part 6 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle.  We continue with my new friend Robert "The Bob" Boos (VP RCM at Centra Health).  Bob, Tina and I talked all things in this one.  From my Game of Thrones Soap Box to a brilliant idea about a dragon.  We had fund and may have talked a bit of Rev Cycle along the way.     This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate at the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe to the show.

We are recording live in Vegas at HFMA Annual.  This is part 5 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle.  We continue with my new friend Samantha Evans (Director PFS & Access at AnMed Health in South Carolina).  Samantha is an up and comer that everyone should be paying attention to.  Take a listen and get to know her story.     This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate at the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe to the show.

We are recording live in Vegas at HFMA Annual.  This is part 4 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle.  We continue with my  good friend for many years Jerry Yang who is the CFO at Aspirus Health.  Jerry has an incredible story of how he got to healthcare and doing what he does today.  I'm proud to know him and thankful that our paths have crossed randomly so many times.  We also share the love of bourbon, watches and cars. I actually bought one of his cars!  You won't regret listening to this one.    This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate at the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe to the show.  

We are recording live in Vegas at HFMA Annual.  This is part 3 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle.  We continue with my new good friend Emily Goertz (RCM Leader at UTMB).  Emily, Tina and I had a great conversation about all things rev cycle, vacationing and what it's like to live on an island.  Take a listen.    This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate at the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe to the show.  

We are recording live in Vegas at HFMA Annual.  This is part 2 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle.  We continue with my long time good friend in Harrison Lamons (RCM Leader at Privia Health).  Harrison worked for me right out of college and I couldn't be more proud of what he's done over the years.  We talk all things RCM and some old Accretive stories.  Come along for the ride.   This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate at the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe to the show.  

We are recording live in Vegas at HFMA Annual.  This 10-part series was recorded over 2 days and features some of the brightest minds in Revenue Cycle.  We kick it off with one of my favorite interviews.  Sari Green MD from Accuity joins the show and just kept bringing surprise after surprise.  What a powerful and complex story.  Buckle in for this one.   This episode is brought to you by our good friends at Switch RCM.  Please reach out to Nate at the team: [email protected]  You will not regret it.  Those cats are doing some very interesting things.   Don't forget to like and subscribe to the show...it all helps!    

Join us for this monthly series that we streamed live with Revenue Cycle Leaders. We will dive into a number of topics that leaders are faced with today including: Payers, Automation, Technology, Talent Shortages, Cost Takeout, etc. This will be an interactive session with questions from people who join. Our third episode brings my good friend Jen Snyder who leads the Automation Program at Colorado Medicine.  This series is sponsored by Tarpon Health.  A community of providers that are tackling automation as a strategy.  Check us out at Tarpon.health