RMS Hospitality Learning Labs

In this episode of RMS Hospitality Learning Labs, I welcome Amy Moore, Head of Marketing and Partnerships at Tribe, to explore the significance of enhancing the guest journey through integrated experiences. Recorded live on December 17, 2025, we discuss how hospitality operators can transform activities, including spa services, from an afterthought into a vital part of the booking process. Amy shares insights on evolving guest expectations, the importance of personalization, and how a seamless booking experience can drive revenue growth. With compelling statistics showing that 81% of travelers abandon bookings that require calls or emails, this conversation is essential for anyone looking to elevate their guest offerings and improve operational efficiency. Tune in to discover practical strategies for maximizing guest satisfaction and revenue.

In this episode of Hospitality Learning Labs, we teamed up with RoomPriceGenie to look into how automation in your revenue strategy can pay you back and drive the right guests at the right price. We'll unpack: Pricing fundamentals and strategies that work for any property type How smart pricing goes beyond rules-based pricing How lean teams decide when to go autopilot and when to step in Why data alignment between your PMS and pricing tools is critical Sandrine Zechbauer, Chief Marketing Officer at RMS is joined by Kateryna Nalbadian, VP of Customer Success at RoomPriceGenie, recorded live on 19 November 2025.

In this first episode of RMS Hospitality Learning Labs, we're looking into how AI is transforming guest communication and helping teams balance rising inquiry volumes and keeping the personal touch. We'll unpack: Where AI in the hospitality industry is today How AI can deliver real impact to the guest experience How AI can move the revenue needle What's next in guest facing AI technology Sandrine Zechbauer, Chief Marketing Officer at RMS is joined by David Thompson, CEO & Co-founder of Myma.ai, recorded live on 23 October 2025.