Systematic Magic with Vance Morris

Are you struggling with customer retention? In today's episode, we dive into the surprising lesson from Raising Cane’s that could transform your business. Discover how one fast-food chain capitalized on a simple yet effective customer retention formula, while another business lost customers without even knowing it. Join us as we explore the four vital components of customer retention that could change the way you operate!---### Episode Summary:In this episode, we compare two restaurants and reveal the critical factors that contribute to customer retention. We discuss a transformative experience at Raising Cane’s and the missed opportunities at another restaurant. By analyzing the customer experience and operational practices, we uncover essential strategies that all businesses can implement to keep their clients coming back.### What You'll Learn in This Episode:- The four-variable formula for customer retention.- Why customer experience matters more than pricing or marketing.- Real-life examples of customer retention in action.- How to identify and rectify retention formula violations in your business.- The importance of employee experience in delivering great customer service.- Proven strategies for direct response marketing.- The significance of having documented business practices for consistency.- Steps to evaluate your own customer interaction processes.### Timestamp Chapters:- [00:00:00] Introduction to Customer Retention- [00:01:29] The Pizza Place Experience- [00:02:43] Discovering Raising Cane’s- [00:04:27] The Customer Retention Formula Explained- [00:07:21] Quality Business Practices in Action- [00:10:07] Documenting Standards for Success- [00:12:11] Conclusion & Call to Action---### SEO Expansion:In the competitive world of customer service, understanding the nuances of customer retention can set your business apart. This episode reveals how even small changes in operations can lead to significant increases in customer loyalty. By focusing on employee experience, quality customer interactions, and effective business practices, companies can create a system that not only attracts new clients but keeps them coming back for more. If you're looking to improve your customer retention strategy, this episode is a must-listen!---### Frequently Asked Questions:**Q1: What is the primary message of this episode?** A: The episode emphasizes the importance of a structured customer retention formula and how businesses can improve by focusing on employee and customer experiences.**Q2: How does employee experience affect customer retention?** A: Happy and engaged employees are more likely to deliver exceptional service, which directly impacts customer satisfaction and loyalty.**Q3: Can the customer retention formula apply to all types of businesses?** A: Yes, the principles discussed can be adapted to various industries, from fast food to professional services.**Q4: What are some immediate steps to improve customer retention?** A: Evaluate your customer interaction processes, streamline your services, and ensure consistent employee training and recognition.**Q5: Where can I find more information on the customer retention formula?** A: Check out the extended blog linked in the description for a detailed breakdown and actionable steps.---### Related Topics:- Customer Experience Management- Employee Engagement Strategies- Direct Response Marketing Techniques- Business Process Documentation- Client Retention StrategiesIf you found this episode insightful, hit the **Subscribe** button for more tips on enhancing customer retention and business success! Share your thoughts in the comments below or let us know your own customer retention success stories!#CustomerRetention #BusinessSuccess #RaisingCanes #CustomerExperience #MarketingStrategies

In today’s episode, we dive deep into the transformative power of masterminds for business owners. Discover how the right environment can challenge your thinking and unlock new levels of success. If you're tired of operating in isolation and craving insight that only comes from genuine, candid interaction, this episode is a must-listen!**Episode Summary:**Join Vance Morris as he shares his eye-opening experience at a recent mastermind event in Naples, Florida. He explores how the right room can shift perspectives, challenge stale thinking, and galvanize actionable business strategies. You'll learn why validation is not enough and how accountability can catalyze real change.**What You'll Learn in This Episode:**- The crucial difference between validation and challenging conversations in masterminds.- How collective intelligence in a room can lead to greater insights.- The importance of knowing your customer retention versus acquisition costs.- Real-life examples of transformative breakthroughs from mastermind participants.- Strategies to identify and correct your proximity ceilings.- Why accountability can make or break the success of a mastermind.- The role of the right people in fostering meaningful business discussions.- Insight on how to apply these concepts to your own business growth.**Timestamp Chapters:**- 00:00 - Introduction to the episode- 00:32 - The conversation that sparked new insights- 02:12 - The importance of knowing your numbers- 04:10 - The mastermind principle and collective intelligence- 06:47 - The contrast between effective and ineffective masterminds- 10:03 - Invitation to join the Alliance MastermindMasterminds are more than just networking opportunities; they are vital environments for growth and innovation. By participating in a mastermind, business owners can escape the isolation of their solo ventures and engage with peers who challenge their thinking. This episode emphasizes the necessity of accountability and the critical role of honest feedback in achieving business success. Whether you're a seasoned professional or just starting, understanding the dynamics of a mastermind can propel your business to new heights.**Frequently Asked Questions:****Q1: What is a mastermind?**A1: A mastermind is a group of individuals who come together to share knowledge, support each other, and hold one another accountable for achieving their business goals.**Q2: How can a mastermind help my business?**A2: A mastermind can provide valuable insights, foster accountability, and challenge your existing thinking, leading to actionable strategies for growth and success.**Q3: What should I look for in a mastermind group?**A3: Look for a group with a strong focus on accountability, a diverse range of experiences, and a commitment to producing tangible outcomes rather than just validation.**Q4: Can I join a mastermind without prior experience?**A4: Yes! Many masterminds welcome participants at all levels, and your unique perspective can be valuable to the group.**Q5: How often do mastermind meetings typically occur?**A5: Most masterminds meet regularly, often quarterly or monthly, providing continuous support and accountability.**Related Topics:**- Business Networking- Accountability in Business- Customer Retention Strategies- Collective Intelligence- Professional DevelopmentIf you're ready to take your business to the next level, consider joining the Alliance Mastermind. We meet four times a year, focusing on accountability and real results. Interested in learning more? Email me at [email protected] with the subject line "Alliance Info" for details on our upcoming guest observer opportunities!#BusinessMastermind #Accountability #CollectiveIntelligence #BusinessGrowth #ProfessionalDevelopment

**The One About Spirit Airlines and Why Service Beats Price**In this episode, we dive deep into the shocking demise of Spirit Airlines and explore the crucial lesson that service is far more important than price. As we unravel the reasons behind their abrupt closure, we challenge you to rethink your business strategy and understand how prioritizing customer experience can lead to lasting success. ### Episode SummaryOn May 2, 2026, Spirit Airlines ceased operations, leaving a void in the airline industry and a cautionary tale for businesses everywhere. Vance Morris, a former senior leader at Walt Disney World, shares insights from his experience, contrasting Spirit’s low-cost model with the importance of exceptional service. Discover how a lack of customer loyalty and an ineffective service standard led to Spirit Airlines' downfall, and learn how you can build a business that thrives even in challenging times.---### What You'll Learn in This Episode:- The true reasons behind Spirit Airlines' bankruptcy and its business model failures.- How customer service impacts loyalty and retention in any industry.- The difference between competing on price versus providing value through service.- Strategies to create a service standard that sustains your business through market fluctuations.- Real-life examples from Disney, Ritz Carlton, and more on building exceptional customer experiences.- The concept of identifying your true clients based on value, not price.- How to avoid the pitfalls of a price-driven business strategy.---### Timestamps:- [00:00] Introduction to Spirit Airlines' closure- [00:35] The irony of Spirit's service model- [01:07] External factors vs. internal failures- [02:35] The importance of a service standard- [04:01] Real clients vs. price-driven customers- [04:53] How to build a lasting business model- [05:30] Conclusion and call to action---### Frequently Asked Questions:**Q1: What happened to Spirit Airlines?** A1: Spirit Airlines ceased operations on May 2, 2026, due to a combination of financial mismanagement and an ineffective service model.**Q2: Why is customer service important for business?** A2: Customer service fosters loyalty and retention, ensuring that clients choose your brand for the experience rather than just price.**Q3: How can I implement a service standard in my business?** A3: Begin by defining your service manifesto and ensuring all aspects of your business align with creating a positive customer experience.**Q4: What are the risks of competing solely on price?** A4: Competing on price can lead to losing customers when cheaper options arise, as it doesn't build loyalty or a strong brand relationship.**Q5: How can I identify my true clients?** A5: Reflect on which clients would remain loyal even if you raised your prices. These clients prioritize your service over cost.---### Related Topics:- Customer Experience Strategies- Business Model Innovation- Brand Loyalty and Retention- Service Excellence in Hospitality- Strategies for Sustainable Business Growth---**Call to Action:** If you want to learn more about building a service standard that actually sticks, grab my book, "Systematic Magic," at https://deliverservicenow.com/free-book. Transform your business strategy today and avoid the pitfalls of cheapness!---#SpiritAirlines #CustomerService #BusinessStrategy #Loyalty #ServiceExcellence #VanceMorris #SystematicMagic

Unlock the secrets to effective marketing in this episode where we delve into the crucial alignment of your message, market, and media. Are you struggling to get responses from your marketing efforts? It’s time to discover why your marketing might not be broken, but simply mismatched. Join us as we explore how precise targeting can transform your marketing impact!Episode Summary:In this enlightening episode, Vance discusses the critical components of successful marketing: message, market, and media. Drawing from the wisdom of marketing legends like Dan Kennedy and Gary Halbert, Vance explains how aligning these three elements can lead to explosive marketing success. He emphasizes the importance of knowing your target audience and delivering the right message through the right channels to achieve maximum engagement and conversion.What You'll Learn in This Episode:The significance of aligning your message, market, and media for effective marketing.Why your marketing may not be failing, but merely mismatched.How to identify your target market and speak directly to their needs and desires.The role of media in reaching your audience effectively.Common pitfalls in marketing and how to avoid them.Strategies for refining your marketing message to resonate with your audience.Tips for choosing the right media for your specific market.The importance of specificity in targeting your market and crafting your message.[00:00] Introduction & Opening Thoughts[00:30] Importance of Market, Message, and Media Alignment[01:57] The Steakhouse Analogy: Understanding Market Fit[03:30] The Role of the List in Successful Campaigns[04:48] Crafting a Compelling Message[06:34] Choosing the Right Media for Your Audience[07:40] Final Thoughts & Action StepsTarget Audience ResearchEffective Marketing StrategiesSocial Media MarketingContent MarketingDigital AdvertisingTimestamp Chapters: In today's fast-paced digital landscape, aligning your marketing message with the right market and media is crucial for success. Many businesses struggle with low engagement due to mismatched strategies. By focusing on specific audiences and tailoring your message to address their unique challenges, you can significantly enhance your marketing effectiveness. This episode offers actionable insights to help you identify and rectify mismatches in your marketing strategy, ensuring that your efforts yield the results you desire.Frequently Asked Questions:*Q1: What does it mean to align message, market, and media?*A: It means ensuring that your marketing message resonates with the right audience and is delivered through the appropriate channels.*Q2: How can I identify my target market?*A: Start by defining specific demographics and psychographics of your ideal customers. Consider their needs, challenges, and where they seek information.*Q3: Why do most marketing campaigns fail?*A: Many fail due to mismatches between the message, market, and media, leading to low engagement and ineffective outreach.*Q4: How can I refine my marketing message?*A: Speak directly to your audience's problems and desires, using their language rather than industry jargon.*Q5: What media should I use for my marketing?*A: Choose media channels where your target audience is most active, whether that’s social media, email, or traditional advertising.Related Topics:If you found value in this episode, please like, share, and subscribe for more insights on maximizing your marketing impact! Share your thoughts in the comments below about your biggest marketing challenges and how you plan to align your message, market, and media.

Join business expert Vance Morris as he dives into the transformative concept of making the invisible visible in your business. In this engaging episode, Vance explores the art of dramatic demonstration—showcasing the tangible proof of your business's promises. Discover why simply claiming to be the best isn't enough and how you can effectively demonstrate your value to build trust and eliminate skepticism.From live hot seat problem-solving at seminars to captivating carpet cleaning demonstrations, Vance shares real-world examples of how businesses can prove their worth through visible actions. Learn the secrets behind successful storytelling and how creating memorable experiences can make your business stand out.Featuring insightful conversations with industry professionals, this episode is packed with practical tips to help you enhance customer trust, accelerate decision-making, and ultimately dominate your market. Whether you're a service provider, financial advisor, or in the home services industry, you'll find valuable strategies to apply to your own business.Tune in to discover how you can leverage dramatic demonstration to transform your claims into undeniable proof—and make your business truly unforgettable.- Keywords: business visibility, dramatic demonstration, customer trust, storytelling in business, visual proof, service industry tips, market dominance

Creating tellable client experiences is the key to standing out in a crowded market—and “good service” isn’t enough anymore.In this episode, we break down why good service kills differentiation and how to create memorable customer experiences that drive loyalty, referrals, and premium pricing.Episode SummaryMost businesses rely on generic promises like “great service” or “we care about our customers”—but these phrases don’t create trust, loyalty, or emotional connection. Instead, they make you blend in and force customers to choose based on price, convenience, or availability.In this episode, you’ll learn how to move beyond “good service” and start designing intentional, tellable experiences that customers remember and share. From creating emotional “pause points” to adding personality and personalization, this conversation explores how small, thoughtful moments can transform your customer journey into a powerful competitive advantage.What You'll Learn in This EpisodeWhy “good service” is a dangerous business strategy that leads to price competitionHow to create tellable client experiences that generate word-of-mouth referralsThe difference between expected service and memorable customer experiencesHow emotional connection drives customer loyalty and repeat businessSimple ways to add personalization (handwritten notes, small gifts, thoughtful touches)What “pause points” are and how to use them in your customer journeyHow to stand out in crowded markets without competing on priceWhy storytelling and customer experience design are critical for premium positioningCreating tellable client experiences is about designing moments that customers notice, remember, and share. Instead of relying on generic service claims, businesses must focus on customer experience design, emotional engagement, and personalization to build lasting relationships. These experiences create perceived value, which allows businesses to charge higher prices and avoid becoming commoditized.By incorporating strategies like personalized follow-ups, intentional surprises, and clearly communicating your unique process, you shift from being just another option to becoming the obvious choice. This approach is especially powerful for service-based businesses, consultants, and entrepreneurs looking to increase referrals, improve retention, and build brand loyalty.Frequently Asked QuestionsWhat are tellable client experiences?Tellable client experiences are memorable interactions that customers naturally want to share with others, often because they are unexpected, personal, or emotionally engaging.Why isn’t good service enough anymore?Good service is expected by customers. It doesn’t differentiate your business or create loyalty—it simply prevents complaints.How do you create memorable customer experiences?By adding intentional moments like personalization, surprise elements, emotional touchpoints, and clear communication that makes your process stand out.How do customer experiences impact pricing?Memorable experiences increase perceived value, allowing businesses to charge premium prices without competing on cost.What are “pause points” in the customer journey?Pause points are intentional moments where customers stop, notice something unique, and form a lasting impression about your brand.Related TopicsCustomer experience designClient retention strategiesReferral marketingBrand differentiationEmotional marketingService-based business growthPersonalization in marketingPremium pricing strategyWord-of-mouth marketingIf you found this episode helpful, subscribe for more insights on growing your business, building loyalty, and creating unforgettable client experiences. Share your biggest takeaway in the comments—we’d love to hear it.

Welcome to the weekly wrap-up. If you were too busy putting out fires to keep up with my emails, consider this your cheat sheet—served with sarcasm. This week: what you’re feeding your brain, Louis Vuitton’s $160 lipstick, Taylor and Travis’s engagement, and Chipotle proving once again they don’t know beans about marketing. Oh, and the one lever that doubles your profits without breaking a sweat. Let’s roll.”So, to sum up: feed your brain real strategy, not junk. Market to people with money. Control your story like Taylor and Travis. Don’t waste time with beanbag gimmicks when you’ve got customers standing in front of you. And remember—raising prices is not optional if you want to double profits.That’s the week. Now go do something smart with it.Sponsored byhttps://easternshorecarpetcleaning.comhttps://theexperiencereport.com

🎙 Welcome to another episode of Systematic Magic! Today, Vance Morris hosts the dynamic Tiffanie Kellog, aka The Speaker in Socks. 🌟 Tiffanie shares her incredible journey from a struggling entrepreneur cold-calling her way through Tampa to becoming a sought-after speaker and consultant. Along the way, she discovered the secrets of effective networking, ditching outdated advice for methods that actually work. In this episode, Tiffanie reveals:✅ The right way to network and build lasting relationships (no spammy card-slinging here!)✅ Why her bold sock collection became an unforgettable part of her personal brand.✅ Proven strategies to craft engaging sales presentations that connect with your audience.✅ How to harness AI, systems, and community for smarter, not harder, business growth. Plus, Vance and Tiffanie dive into:🎯 Elevating customer experience by creating memorable, premium services.🎯 The power of masterminds and how they can transform your entrepreneurial journey.🎯 Tips for building an authentic personal brand that keeps your business top-of-mind. 👣 Don’t miss Tiffany’s advice on standing out in a crowded market—and a special shoutout to her 400+ sock collection! 📌 About Tiffanie Kellog:Tiffany is a speaker, author, and consultant helping entrepreneurs achieve more money, time, and fun through strategic networking and branding. Check her out at tiffaniekellog.com and follow her on social media to learn more about her books, including Socks to Success. Deliver Service Now institute

In this episode of Systematic Magic, Vance sits down with Deb Laurel, a seasoned management trainer who has been conducting training for over 50 years. Deb’s unique approach stems from her diverse background, including founding the first feminist theater in the Midwest and training managers internationally in places like Africa, the Middle East, and Eastern Europe. Key Topics Discussed: Deb's Fascinating Journey: From feminist theater to management training, Deb shares how she transitioned into conducting assertiveness and management training. Why Managers Struggle: Many managers are promoted because of technical or sales skills, not leadership abilities. Deb discusses the common issues managers face and how training can help. Training Techniques: Deb explains her experiential, results-oriented training method that focuses on skill-building rather than lectures. Managers practice essential tasks like delegation, conflict management, and giving constructive feedback. Communication in Leadership: Deb and Vance delve into how clear, purposeful communication is vital to any business and the common pitfalls that occur when leaders fail to communicate effectively. They also explore how communication preferences vary and why leaders need to adapt their styles. Change Management: How to approach change in the workplace, focusing on involving employees in the process and addressing emotional losses to increase buy-in and reduce resistance. Generational Differences: Deb shares her perspective on the challenges of mentoring Gen Z in a remote working environment, emphasizing the importance of intentional mentoring to ensure skill transfer and engagement. Building Engagement and Ownership: From onboarding to fostering a sense of responsibility, Deb highlights how businesses can instill a sense of ownership in their employees, even in roles that may seem disconnected from larger business goals. Notable Quotes: "Most bad managers didn’t wake up thinking, ‘I’m going to be terrible.’ They just don’t know what they don’t know." – Deb Laurel "A lot of businesses drop the ball with communication, whether it's systems changes or management issues. Most problems can be solved with just a little clear, timely communication." – Vance Morris "It's not about whether employees need to suck it up or not; it's about leaders learning to adapt their style to get the best results from their team." – Deb Laurel Resources Mentioned: Big Five Personality Traits: A spectrum-based assessment used by Deb in her training Management Institute at the University of Wisconsin Madison Connect with Deb Laurel: Website: LaurelAndAssociates.com Email: Available through the website If you enjoyed this episode, make sure to subscribe to the Systematic Magic Podcast so you never miss an episode. Visit DeliverServiceNow.com for more strategies on how to create magical customer experiences and improve your business.

In this episode of Systematic Magic, Vance Morris takes us behind the scenes at Disney, where he once had the opportunity to suit up as Goofy himself. He shares an unforgettable story of how he, as Goofy, transformed an irate guest’s meltdown into a magical moment of laughter and delight. More importantly, Vance dives into how you can apply these same principles to your business when faced with unhappy customers—minus the giant dog costume, of course. Whether you’re a carpet cleaner, financial planner, or running a service team, these tips will help you defuse tension and turn frustrated customers into raving fans. Key Takeaways: Disarm with Empathy: Even if the customer’s complaint has nothing to do with you, acknowledging their frustration is the first step in calming them down. Lighten the Mood: Humor or a little bit of surprise can defuse a tense situation. Just be sure it’s appropriate for the moment and your audience. Offer a Personalized Solution: Once the customer is in a better headspace, hit them with a thoughtful solution that addresses their problem in a meaningful way. Mentioned in the Episode: Disney World and the power of character interactions. The art of using humor to transform negative customer experiences. Examples of how service-based businesses can turn unhappy customers into loyal, satisfied clients. If you enjoyed this episode, share it with your team or a fellow business owner who could use a little customer service inspiration. Don’t forget to subscribe to Systematic Magic for more episodes on creating unforgettable experiences and dominating your market! Connect with Vance Morris: Website: VanceMorris.com LinkedIn: Vance Morris Newsletter: The XPerience Report

In today’s episode of Systematic Magic, we dive into one of Disney’s most powerful but overlooked strategies: hidden details. From once-a-year Hidden Mickeys to pirate skeletons locked in an eternal chess match, Disney weaves storytelling magic into the smallest of moments. But here’s the real secret: these details aren’t just for show. They’re designed to captivate a very special audience—the 1% who notice. And those superfans? They’re worth their weight in gold. Tune in as Vance Morris breaks down why hidden details matter, how they create word-of-mouth marketing that no budget can buy, and how you can use this strategy in your own business. Whether it’s adding unexpected touches, creating Easter eggs, or building stories within stories, you’ll walk away with actionable tips to create a richer experience for your customers—just like Disney. What You’ll Learn in This Episode: The role hidden details play in creating a deeper customer experience. Examples of Disney’s hidden details, like the once-a-year Hidden Mickey and the stalemated pirate skeletons in Pirates of the Caribbean. Why focusing on the 1% of superfans who notice these details can amplify your business. How to apply Disney’s strategy to your own business with surprise touches, Easter eggs, and storytelling. Key Takeaways: Hidden details aren’t about being seen by everyone—they’re about delighting the few who notice. Those superfans create a ripple effect, driving word-of-mouth marketing. You can implement this in your business with small, thoughtful touches that turn customers into advocates. Actionable Tips: Add a surprise freebie or handwritten thank-you note to your customer’s next order. Hide a special offer or discount somewhere on your website or in your email campaigns. Share behind-the-scenes stories or fun facts about your business that give customers something new to discover. Memorable Quote: "It’s not about everyone seeing every detail. It’s about those who do—and the ripple effect they create. The 1% who ‘get it’ become your superfans, and they’ll tell the world about it." Resources Mentioned: Want to learn more about creating unforgettable customer experiences? Check out Vance Morris’s site www.DeliverServiceNow.com for more tips and strategies. Subscribe and Review: Love what you’re hearing? Be sure to subscribe so you don’t miss an episode. If you’re enjoying the show, leave us a review on your favorite podcast platform—it helps others find the podcast and allows us to keep bringing you valuable insights! #CustomerExperience #BusinessGrowth #DisneyMagic #HiddenDetails #SystematicMagic #ExperientialMarketing #DisnifyYourBusiness #MarketingStrategy #WordOfMouth #SuperfanStrategy

In this heartfelt and enlightening episode of the Systematic Magic Podcast, host Vance Morris sits down with Melissa Cocuzza, the founder of Club 62, a groundbreaking platform designed to help seniors, caregivers, and their families. With a rapidly growing senior population, Melissa is tackling the real issues facing our aging loved ones—loneliness, caregiving challenges, and navigating complex health care options—with innovative solutions like AI-powered companions and senior care resources. Vance, sharing his own experiences with aging parents, dives deep into how Club 62 is providing seniors with life-enhancing tools and offering much-needed relief to caregivers. Melissa highlights game-changing products like the AI companion, LEQ, that helps reduce loneliness and improve daily life, and discusses new innovations in senior care technology. Key Takeaways: The epidemic of loneliness among seniors and how it affects both mental and physical health. Melissa’s discovery of LEQ, an AI-powered companion that helps seniors stay connected and improves their quality of life. How Club 62 is providing seniors and caregivers with innovative resources, social connections, and support through a unique virtual community. The emotional and practical challenges caregivers face and how Club 62 is designed to help them manage these pressures. Vance shares personal stories about his aging parents, offering a relatable and real-life connection to the challenges Melissa addresses. Notable Quote:*"Making aging a fun adventure"—Melissa’s mission is to help seniors live vibrant, connected lives while easing the burden on caregivers. Resources Mentioned: Club 62 LEQ: AI-Powered Senior Companion Tree Aware: Stylish Emergency Necklace If you’re interested in learning more about how Club 62 can help you or your loved ones, visit Club 62. Don’t forget to subscribe to the Systematic Magic Podcast and join Vance's mission to eliminate poor client and patient experiences!

Welcome back to the Systematic Magic Podcast, where we're diving deep into the intersection of business, customer experience, and time management. And folks, today we've got marketing royalty in the house! I’ve been chomping at the bit for this interview, and trust me, it’s worth the wait. Joining me is none other than Ben Glass—a longtime Kennedy lifer, a powerhouse attorney, a father of nine (yes, nine!), a phenomenal soccer referee, and a master of making time work for you. In this episode, we explore how Ben and Dan Kennedy's latest book, No BS Time Management for Entrepreneurs, is shaking up the world of time management. Spoiler alert: They broke Amazon on the first day of the book’s release! Ben shares his no-nonsense strategies for managing time, making decisive decisions, and creating an extraordinary customer experience that sets your business apart from the competition. We also riff on the challenges of working from a home office, the importance of punctuality (Ben’s got some strong opinions here), and why entrepreneurs need to ruthlessly protect their time from "time vampires." Whether you’re running a law firm, a service business, or just trying to survive the daily grind, this episode is packed with actionable insights to help you elevate your game. In This Episode, You’ll Learn: How Ben Glass manages to juggle nine kids, two businesses, and a thriving legal practice without losing his mind. The secrets behind creating a customer experience that leaves clients saying, “Wow, these guys know what they’re doing.” Why time blocking is essential for entrepreneurs—and how to make it work for you. How to protect your time from "time vampires" and make decision-making a strength, not a struggle. The importance of knowing the true value of your time and why you need to spend it wisely. Get the Book: Don’t miss out on No BS Time Management for Entrepreneurs. Head over to Amazon and grab your copy—just be prepared for it to fly off the virtual shelves! Links Mentioned: No BS Time Management for Entrepreneurs on Amazon Subscribe & Review: If you enjoyed this episode, don’t forget to subscribe, rate, and review the podcast. Your feedback means the world to us and helps more entrepreneurs discover the magic of systematic success.

In this episode of the Systematic Magic podcast, host Vance Morris sits down with Tish Van Ravenhorst, a dynamic leadership coach and team-building consultant, to uncover the secrets to building high-performing teams. With a last name meaning "of the dark forest," Tish brings a deep understanding of human behavior and organizational dynamics, guiding leaders to navigate challenges, manage change, and leverage strengths for maximum impact. Join Vance and Tish as they explore practical strategies for improving team communication, overcoming resistance to change, and fostering an environment where both individuals and organizations can thrive. Whether you're a seasoned leader or just starting your management journey, this episode is packed with actionable insights to help you elevate your team's performance and achieve your business goals. Tune in to discover how to turn your organization's greatest successes into powerful tools for growth and learn what it truly takes to be an inspiring and effective leader. About Tish: Tish VanRavenhorst, leadership coach at Next Level Teams, is known for her commitment to delivering exceptional value to clients across various industries. She has been recognized for her contributions to team development within the Department of Defense and the Navy. Tish specializes in coaching professionals at all levels and holds certifications from Gallup, Shipley Communications, and ICF. She focuses on empowering clients to leverage their strengths effectively and to navigate challenges. By focusing on goals and helping individuals navigate leadership challenges, Tish enables her clients to achieve tangible results. In addition to her coaching work, Tish is the founder of South Kitsap Backpacks for Kids and an active Rotarian. Her dedication to both client satisfaction and community service exemplifies her role as a trusted partner in her clients' journey towards growth. About Vance Morris: Vance helps business owners get, serve and keep clients for life through creating experiences and response required marketing without working harder. He is a Former Birth Control Factory Security Guard turned Disney Leader, turned Bankrupt Out of Work Executive, turned Carpet Cleaner, turned Successful Entrepreneur. Deliver Service Now

On this episode, I get to talk with Tim Croll, who has mastered something I love; Serious Play. We talk extensively about: The importance of bridging the gap between knowledge (theory) and wisdom (application). Stephen Covey Jr.’s concept of "The Speed of Trust" and its ripples. Emotional intelligence in practice: example of Chewy.com’s empathetic customer service. Importance of emotional intelligence in establishing meaningful connections with customers. Difference between a mission statement and the true mission of a business. The importance of personal development to keep pace with business growth. About Tim: In a world of boring leadership and strategy sessions…. One man stands alone, connecting the complex strategies into easy to understand practical application. (betcha read that in movie voice) Knowledge is great, I have been certified with multiple coaching programs and hold a Masters in Leadership. But it is the experience that allows us to apply the knowledge into wisdom. I was a contestant on LEGO Masters Season 2 (one of the highest watched reality shows) and this gave me the opportunity to share many of my life experiences, tying together the knowledge of leadership with the wisdom of action. I have had the opportunity to own my business, work in the corporate world and build E-commerce companies into multi-million dollar monthly sales. But the passion I hold is how to inspire individuals to grow both in their personal and professional lives. To find their purpose and pursue it with all their energy. This impact on others is what motivates and drives my decisions and actions. I do this through LEGO, using ‘serious play’ methods to facilitate learning sessions that change people’s lives. www.timcroll.com

This episode, Vance is joined by marketing and customer relationship expert Meredith Rhoades. While we talk a lot about marketing and customers, the big take away is the necessity that every small business have a CRM (customer relations management) system. even if it is just a spreadsheet Meredith Rhoades, a Business Advisor with Thryv for over 19 years helping hundreds of local small businesses with their advertising, marketing, websites, social media management, business software and CRM as well as search engine optimization.  As there are many options and it can be quite overwhelming, Meredith works with the client to create the best solution for their business.   Meredith is focused on helping small to medium size business owners maintain and grow their market share through affordable, state-of-the-art business automation software and leads solutions.  She has a 19 year old daughter, 17 year old son and three cats. She has worked for the same company since 1996 –the methods have changed but the mission is the same—to help small business succeed. Links: My Digitial Business Card    [email protected] https://m.facebook.com/meredithbusinessadvisor https://www.instagram.com/meredithbusinessadvisor/ http://linkedin.com/in/meredith-rhoades-aa1aab46

Vance interviews Morry Zelcovitch, The World's First And Only Brainwave Entrainment Engineer  As a child Morry had many problems ranging from hearing thousands of voices in his head to severe depression. He also had a very big mouth, was always getting into trouble and was unbelievably accident prone. Something inside him made him start looking into the brainwave entrainment field when he began to observe that sometimes, time would seem to move faster and more pleasantly than other times. He eventually made the connection that when time seemed to move quicker the sounds, he was hearing were more rhythmic in nature. And when time seemed to painfully stand still, the surrounding sounds were far more disjointed. After many years of using other people’s products, with some limited success, he was determined to figure out why these recordings seemed to work only in a minor way, when all of the research he read suggested the effects should be more dominant than what he was experiencing. He decided that the best route to understanding was learning at the feet of an expert in the field. So he contacted the worlds foremost expert in the field of brainwave entrainment and discovered some invaluable secrets that he could not get anywhere else. Now he has conquered those extra voices in his head and severe depression, and his mission in life is to help others improve the quality of their lives without the use of dangerous and habit-forming drugs. Morry Zelcovitch  The World's First And Only Brainwave Entrainment Engineer  Skype - morryzelco  https://www.linktr.ee/morryzelco

Daryl Dexter is known for creating or fixing the user experience when it comes to technology. He was brought into Synchrony at the time to enhance the whole mobile experience from your phone or a tablet, if the cashier is using a tablet, I like to simplify that experience as much as humanly possible. It's not fun getting a credit card. daryldexter.com or area87.io are the best ways to get in touch with Daryl. Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as a leader in the Resorts. He runs the only XPerience Systems & Direct Response Marketing business on the planet. Here he coaches companies to create XPerience Service Systems and then monetize them through direct response marketing. Longest Reigning Marketer of the Year (2015-2019) , GKIC/NOBS/MM & Dan Kennedy Award Winner.  Vance can be reached at www.DeliverServiceNow.com or [email protected] .

Vance interviews Rich Hall, Certified Exit Planning Advisor (CEPA) with Silver Fox Advisors, who specialize in small and mid-market business growth and exit preparation advisory services. Rich answers these questions about preparing to exit your business: What’s this transition of wealth you’re talking about? Baby Boomers own about 2/3 of all privately held businesses. Over the next 2 decades, they’ll be looking to sell or transfer their business so they can retire. That’s estimated at $7 Trillion of wealth will potentially transfer to someone else. If the business is generating positive income, what are some reasons why it won’t sell? Too much dependence on the owner, Too high a concentration of clients (20% of revenue from single client or client group), Services company that relies on people that may leave if owner sells for the business owners out there, what should they be doing? First, they need to get a picture of what the company is truly worth. It may be worth more than they think or a lot less. Most companies today are valued by a multiple of EBITDA (a form of net profit), They should also look at the company from a buyer’s perspective. What would be the value from a pure investor? What gaps exist in people, processes, systems, sales/marketing, etc. To find out more, Rich can be reached here: www.richhallgroup.com +1.713.301.5606 Thanks for listening to the Systematic Magic Podcast. If you like what you heard, go to our website: Deliver Service Now .com so you do not miss a single strategy. Join Vance’s crusade to eliminate poor client or patient experiences around the world. Go to Deliver Service Now .com right now

Arliss is an amazing business consultant that truly wants to see businesses grow. She specializes in organization, process, and streamlining operations so that entrepreneurs can get out and have more fun. Her business is based in Hawaii but has clients all over the US. She is known as The Ideas Queen as she is an outside the box thinker.  She loves working with business owners that are hungry for knowledge and are lifelong learners. She can be reached at www.soullutions.com or here is a link to sign up for a free Business Coaching Session or to gift a free coaching session to someone who would benefit from it: https://calendly.com/soullutions/30min 💵 FREE Customer Service / Customer Experience Tips: 👉 https://www.deliverservicenow.com | Customer experience coaching and training strategies, skills & tips from Vance Morris the only The ONLY Client Experience & Direct Response Marketing Strategist on the Planet , to help you create memorable experiences for customers AND employees. These skills will have you attracting your ideal clients (one’s that stay, pay and refer) have engaged employees, and make more money. 💻 RESOURCES MENTIONED IN THIS VIDEO: ▸ https://www.DeliverServiceNow.com ABOUT Vance Morris =================== Former Birth Control Factory Security Guard turned Disney Leader, turned Bankrupt Out of Work Executive, turned Carpet Cleaner, turned Successful Entrepreneur.

When you are in a commodity business, how and when do you separate yourself from the competition? Right at the beginning and with a gift. In this episode, I breakdown a marvelous gift that Dog Groomer, Allison Pearson, gives to new clients in order to welcome them and make them feel special. She has done a marvelous job including many items that don't even have to do with dog grooming! 💵 FREE Customer Service / Customer Experience Tips: 👉 https://www.deliverservicenow.com | Customer experience coaching and training strategies, skills & tips from Vance Morris the only The ONLY Client Experience & Direct Response Marketing Strategist on the Planet , to help you create memorable experiences for customers AND employees. These skills will have you attracting your ideal clients (one’s that stay, pay and refer) have engaged employees, and make more money. 💻 RESOURCES MENTIONED IN THIS VIDEO: ▸ https://www.DeliverServiceNow.com #customerexperience #clientexperience #customerservice #customerservicetraining #Disneytraining

In this episode Vance Morris, host of the Systematic Magic Podcast, discusses the negative impact of processes and procedures that make it harder for customers to do business with a company. He calls this the "sales and service prevention department," and shares examples of his own frustrating experiences in a shoe store and at an airport. Morris emphasizes the importance of making business processes easier for customers, rather than creating unnecessary barriers. While he recognizes the value of having procedures in place, he encourages companies to reevaluate any policies that may be hindering sales or customer service. Morris also promotes his new magazine, The Experience Report, which provides news and marketing strategies for businesses looking to improve the customer experience. He encourages listeners to implement the strategies discussed on his podcast and in his magazine to eliminate poor client experiences. Author of the book ⁠⁠“Systematic Magic, 7 Magic Keys to Disnify Any Business”⁠⁠ For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report ⁠⁠"Systematic MAGIC, How to Disnify Any Business"⁠⁠. Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning ⁠⁠GKIC Marketer of the Year⁠⁠. He can be reached at ⁠⁠www.DeliverServiceNow.com⁠⁠ or ⁠⁠[email protected]⁠⁠ . For speaking engagements, please visit ⁠⁠www.vancemorris.com

We all have a special gift. During this episode, Vance interviews Jonathan Adrien, a motivational speaker and a thought leader in leadership development and youth empowerment. He holds a Master’s degree from Penn State University in Leadership Development. He can be reached at https://www.motivationbyjon.com/ Author of the book ⁠“Systematic Magic, 7 Magic Keys to Disnify Any Business”⁠ Author of the new book “⁠Tales From the Customer Service Crypt⁠. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report ⁠"Systematic MAGIC, How to Disnify Any Business"⁠. Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning ⁠GKIC Marketer of the Year⁠. He can be reached at ⁠www.DeliverServiceNow.com⁠ or ⁠[email protected]⁠ . For speaking engagements, please visit ⁠www.vancemorris.com

A little bit of a different podcast this week. I interview Alexis Sonder with the J.Galt company about the importance of creating and maintaining business credit, as opposed to personal. Alexis takes you step by step through the process Alexis worked for Louis Vuitton in sales and merchandising for the stores in Pennsylvania, New York, DC, Virginia and Maryland. It is there that she received world class sales training that money could never buy which helped to elevate her idea of customer service and it’s also where she learned how to create the ultimate customer experience. With all of this business experience and desire to be her own boss, in January 2023 she started her own business funding consulting practice consulting small businesses. As a certified business credit specialist, she understands the importance of separating personal finances from business credit. She can help small to medium size businesses build a robust credit profile on the EIN number attached to their LLC, so they can fund their business without ever risking their personal credit. She can be reached at [email protected] / https://jgalt.io/asonder / Or text her at 610.733.7343 Vance Morris Author of the book ⁠“Systematic Magic, 7 Magic Keys to Disnify Any Business”⁠ Author of the new book “⁠Tales From the Customer Service Crypt⁠. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report ⁠"Systematic MAGIC, How to Disnify Any Business"⁠. Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning ⁠GKIC Marketer of the Year⁠. He can be reached at ⁠www.DeliverServiceNow.com⁠ or ⁠[email protected]⁠ . For speaking engagements, please visit ⁠www.vancemorris.com

Do you need a cash flow surge? Listen for a Disney strategy you can adapt into your business that will generate an immediate flow of cash, leads or prospects. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

When does human stupidity end? Nursery school? Grade school? High School? PhD? Apparently, stupidity only ends when you are dead. After a volcano erupted a couple days ago, tsunami warnings were posted for the the entire west coast of the US. Instead of evacuations and people flocking to the interior of the country, to say.... South Dakota, these numbknuckles (not trump) ran towards the ocean! How is Vance going to transition from tsunami chasing dunce-like nincompoops to a client experience or marketing lesson? Great question, glad you asked. I am not really sure..... ....... Give me a sec....... Well, I suppose this is a great example of 'compelling'. Of which your marketing needs to be. What is compelling? Listen in..... Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

failure orientation mostly found in business owners, not entrepreneurs is when people are controlled by external circumstances. This happens to many mom and pops. They give up the minute Walmart puts up the coming soon sign on any empty lot. They curl up into the fetal position, cry woe's me and hide behind mommy's apron. Entrepreneurs are not wired that way. Just listen as a mom&pop chicken place tries to take on CFA Check out : https://www.deliverservicenow.com/vance-morris-magic-of-disney/ where I reveal the other 6 Magic Keys to Disnifying your business. Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

A-list copywriter, Jack Turk, joins the Systematic Magic Podcast to reveal how to write killer copy fast. For more on Jack, Click here: https://writekillercopyfast.com/info/headlinereport/report/  Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

Scott Whitaker, Founder of Membership Multipliers joins Vance for a conversation about creating a membership program and how to retain them. Scott can be found at https://www.membershipMultipliers.com Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

What is the first thing people encounter with your business or practice? Think about it. What's the first thing. Do you, how them, even before they get to the first interaction with you or your team, every business should be about the details. I mean, one small oversight could be the beginning of the end of your business. You need to be unwavering. You need to demand adherence to the details that you've set up in your business. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

There is so much fake news out there... Yep, it is still there. Be careful who you listen to. Verify your information before you publish Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

#customerservice How can you have a customer service department without service? Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

Deliver Service Now There is a customer service lesson here, I promise. Just give me a few sentences to set it up… If you are going into a job interview or to fill out an application, there are just certain things you should know or have with you. Your phone number is one of them. I was sitting in the lobby of the oil change place when an applicant came in for an application. There was a lot wrong with this picture. Now before you slam me on making fun of this guy or his situation, there were many things he could have done to make a better presentation. First, he was not the first one through the door. It was a stroller with a sleeping, snotty child. He entered the building with great difficulty. He was dressed in a crooked baseball cap and jeans where the waist size was 4 inches bigger than his waist. The jeans were worn well below his buttocks. · If I were looking for a job, I would have at least wiped the kids nose and at most found someone to watch him while I went job hunting; family, relative, friend, someone… · Crooked hat and droopy jeans? I would have refused to give him the application to start with. Next, he asked for the application. He then fumbled around in his pockets for something to write with. He sheepishly asked the manager for a pen. · Bring your own damn pen. If you can’t afford to buy one, banks have tons of them for free in their lobbies. Go steal one before you go job hunting. Finally, the topper on this ice cream sundae of a disaster… The applicant had to ask the manager of the establishment to look at his caller ID while he called the manager, as he had no idea what his own phone number was. He asked; “Hey dude, what’s my number?” There are just somethings on an application you know they are going to ask; your phone number is one of them. Asking someone to look at their caller ID so that they can give you the information you should already know is lazy and slothful. I can see now why this guy was unemployed. He was making no effort to make a good impression. My question to you is “Are you slacking on creating a great impression everyday for your customers or clients?” Every day should feel like a grand opening at your business. Everyone loves a grand opening. They are festive, fun and exciting. Disney has a grand opening every day in the Magic Kingdom. It is called the rope drop. They lead a heard of guests to a particular spot on Main Street and make them wait behind a rope. They can see the freshly cleaned streets, the castle and smell the confectionery. After a song, dance and daytime fireworks, the rope is dropped and the guests surge forward. This happens EVERY DAY! What can you do to have a grand opening feeling every day in your business? Remember, you won't profit unless you implement.

Relationship nurturing through consistent, regular, meaningful and welcomed communication is the #1 strategy to businesses success… fortunate for you, not too many other companies are harnessing the power of a Client Newsletter. If you’re in business to sell your services and products (big ‘duh’ statement here), you MUST be in regular and frequent communication with your current clients and prospects. This is known by many terms including "Building Your Fence.". I prefer to build a Titanium Wall around my clients. Your wall is designed to keep your clients "IN" and your competitors, who are incessantly trying to steal your clients "OUT"! I have a client newsletter for both of my businesses Disney has MANY newsletters (D23 for example) Non-profits have newsletters (great for fundraising) In the book, No B.S. Direct Marketing, author and marketing genius Dan Kennedy says: "My single biggest recommendation is the use of a monthly customer newsletter. Nothing, and I mean nothing, maintains your fence better." Dollar for dollar, newsletters are the most effective marketing tool available. Plus, customers who read your newsletter are usually in a good position to do business with you again and recommend your product or service to others. And that’s where your new business comes from! What makes news letters work? Newsletters are not perceived in the same manner as are postcards, fliers, or other forms of direct mail marketing. Newsletters Help Keep Customers Newsletters Help Get New Customers Newsletters Help Build Credibility Newsletters Help You Stand Out from Your Competition Your newsletter should contain content that makes your clients' lives better. Think of it like Readers Digest Lite, but with bonus information. It should have interesting stories not about you. Yep, you heard me right, not about your company or your products. You want your client to actually read this thing. And if you have stories about how much suction your vacuum has or the price of wheat in Tupelo, no one will care. And no one will read it. Stay tuned for next week, where I will cover what should be in your newsletter and how to construct it. or more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com S

There are a LOT of moving parts when it comes to marketing your business online in an effective and cohesive way (SEO, PPC, Reputation, Online Directory Listings, Social Media, Video, Pay-Per-Lead Services and much, much more) After decades of owning, managing and consulting with small businesses and carpet cleaning companies of all sizes, we have identified that there are only 3 Fundamental Components comprised of 8 Strategic Keys – that when activated – will predictability and consistently position any carpet cleaning company as the DOMINANT cleaning firm in their local marketplace. Becoming seen as the local authority and market leader by your ideal target customers differentiates you from your competitors. When you strategically combine powerful technology, responsive site design, multi service area technology, content creation, local SEO, SEM & social media marketing synergistically into the ultimate all-in-one local solution, you create a momentum that delivers maximum flow of calls, leads and profitability in your carpet cleaning company. Click here for more: marketingmasters.com Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

Credibility expert, Mike DeLon reveals how to build your credibility to stand out in a crowded marketplace. http://thecredibilitycalculator.com/ Mike's trifecta of branding, book publishing and creating your podcast are the foundation to building your credibility.

Vance is interviewed by Tom Gadis of What's the Secret Podcast.

We are all guilty of making a comment that we instantly regretted Have you ever congratulated a women on her pregnancy only to find out that she, ahem, wasn't pregnant? There's no way to recover, no matter how hard you try. But how about those times when someone says something inappropriate or offensive and has no clue that they've done it? In these cases the damage is done, but no lesson is learned. For a business, their image can be tarnished, sometimes for ever, by a carelessly worded comment. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

Discover how this Julliard trained world renowned jazz pianist created and grew an online business. What every entrepreneur needs to know about creating and growing an online business. Willie reveals how he got 30,000 people to join his membership in just one month during the covid crisis. He also talks about what he is NOT doing. His strategies for doubling and tripling down during times of crisis. The three pillars of his business success And he leaves up with a song he wrote for the love of his life. Check out Willie at www.JazzEdge.com  Vance Morris is the Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

Kia helps attorneys, professionals, and small business enterprises develop clear marketing messages, create stunning assets, and implement results driven campaigns seamlessly from concept to design to execution. Kia discusses: The Power of Sales Systems and why she never deviates from the system Referral Systems: And not your typical referral... These are the BIG fish The biggest mistakes people make in their marketing design. Kia can be found at: ZineGrapgics.com and MarketingAssetsAnalysis.com Vance can be found at DeliverServiceNow.com

I was a part of a marketing summit last week hosted by Brian Kurtz, Titans Marketing and the Entrepreneur Empowerment Institute. In this 20 minute interview, I reveal:  1. How Walt Disney opened Disneyland, even though he was broke. 2. How to be resourceful without resources 3. What would Walt do during this pandemic? 4. How to Disnify your business. 5. Creating an experience out of the mundane 6. And much more Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

My guest this week is the guru of guru's on email marketing, Ben Settle. We won't be focusing on email per se, but it will come up. Instead, Ben reveals his strategies for building a story, character development and how to use storytelling to sell product and services. If you find him to be an engaging fellow, (and why wouldn't you?) check out his website BenSettle.com Humans have relied on story telling for thousands of years. From cavemen to Tom Clancy from the ancient Greeks to George Lucas. In this episode, Ben shares how to differentiate yourself and stop being a commodity. Remember, you won't profit unless you implement.

Deliver Service Now Think back to some of the companies you have done business with lately, especially the ones with the all too annoying “Customer Service Phone Hell”… Press one for this and two for that. Recently, I had the displeasure of going through UPS’s “lack of customer service department” as they had delivered a rather large box to one of the other tenants in my building. So begins my epic struggle to navigate one of UPS’s “Service Prevention Departments” You typically do not hear about the failures of Walt Disney. Some of his failures were minor like the time Walt previewed "Snow White and the Seven Dwarfs" at a college. The students walked out halfway through the movie. Walt was devastated and severely depressed. The truth was, the students only left because of a college curfew that was in place at the time. One of his major failures was the premiere of Pinocchio. For the opening day movie, Walt had the catastrophic idea of using little people (midgets) dressed as Pinocchio dancing and greeting the children as they entered the theater. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

The one thing that really separates Disney from so many other companies, regardless of what industry you're in, is they have a mission. And I'm not talking about a mission statement. I'm talking a mission that the basic entry level employee can wrap their head around. And Disney's mission is make people happy and every employee can wrap their head around that. Https//www.DeliverServiceNow.com A little about Vance Morris and a big chunk on why systems are important to any business. Like what you heard? Get Vance's daily Disney success strategies and tactics here: Https//www.DeliverServiceNow.com

Building Value and Rapport In A Time Of Crisis Now may not be the time to sell, sell, sell. How would you feel if the only time you heard from a company was when they wanted to sell you something? Many companies are focusing on survival, I get that. Nothing happens until something gets sold. But your clients and prospects are in the same boat. Do you think they want to be sold to right now? Enter the conversation that is already happening in their minds. You can use the Covid-19 to your advantage. And not in an evil manipulative way, but in a way that will benefit both you and your clients. In my bricks-n-mortar business, Chem-Dry On The Shore (my carpet cleaning company), we are focused on adding value to our clients: · We are running a MTV video contest. Win a free house of carpet cleaning. Clients and prospects can submit a music video featuring kids, grand kids, etc. All posted on my site. Winner to be chosen by my children. This is great to get families working together who may be bored out of their minds! Next week I will be doing an art / drawing contest with the same prize. · I am also emailing my list DAILY! With updates on what to do while you are staying home. Clients LOVE it! To be sure, I am also running a few promo's: · Free roll of toilet paper with every job scheduled · Free coffee and conversation with my technicians with every job scheduled (for those that are alone or lonely.) We should be focusing on supporting our clients and creating value. It will be remembered long after this virus thing is over. In my Disney consulting business, I am also supporting and adding value to my prospects and clients: · Daily updates on what businesses can be doing to Disnify their businesses · Sharing best practices from around the globe · Teaching businesses how to profit in a down economy · How to adapt and implement the Disney Experience in their business Your clients will long remember how you supported them in this crisis. Your postcards and sales messages, not so much. Vance Morris is author of the book "Systematic Magic, 7 Magic Keys To Disnify Any Business" as well as a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. He is also the longest reigning GKIC Marketer of the Year. To get his daily tips on Disnifying your business, he can be reached at www.DeliverServiceNow.com or [email protected].

www.DeliverServiceNow.com Vance Morris reveals how to build your business despite a tough economy.  Welcome to the Systematic Magic Podcast with Vance Morris. How to Out-Serve, Out-Market, and Out-price your competition in any economy based on Vance’s 10 year career with the Walt Disney Company. Every episode is jam packed with strategies, tactics and examples to propel your business to the next level. The episodes are quick and to the point. You are meant to take action. As Vance says “You won’t profit unless you implement”. Now, on to our episode….

From the Far Eastern Shore of Maryland I was with a dentist client of mine a couple weeks ago. He was having trouble with complaints about his waiting room and reception team. When his patients were getting back to the treatment room, they were less than enthused and seemed to be downright grumpy. “But we have scripts” he almost shouted at me. “My team knows what to do because I gave them scripts telling them exactly what to do and what to say”. “When was the last time you inspected those scripts?”, I quizzed him. Just because they have scripts, SOP’s or OJT’s doesn’t mean your employees are doing what they should be. You need to inspect what you expect. Now would be a good time to go do that. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

Walt Disney once said: even if I’m the only one that notices, some things are still worth doing, because I need to be prideful to be motivated. I’m paraphrasing, but I’m close. Part of “Magic Key #2, Details, Details, Details” from my special report “Systematic Magic”, talks about the need to have an obsession with the details. Walt was famous for his attention to every detail and he dictated that everyone was to have the same attention to detail that he did. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

Just because you say it is, doesn't mean it is. If you want to deliver luxury service, it cannot be done by merely placing the word "luxury" on the side of a plastic cup. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com

"What time is the 3 o:clock parade" is not a stupid question.  What is the question behind the question? Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or [email protected] . For speaking engagements, please visit www.vancemorris.com