The Business Coach

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkit----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkit----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkit----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkitLearn effective business strategy to foster entrepreneurship and achieve significant business success. This video shares valuable business tips to cultivate a strong business mindset, essential for implementing robust growth strategies.----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkitTo effectively grow your business, it's essential to move beyond brute force and embrace smarter strategies. This video offers crucial business tips for entrepreneurs looking to simplify operations and enhance efficiency. Learn how strong leadership and effective business strategy can help you scale your business professionally and intelligently.----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkit----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkitMaking your first sales hire can either unlock growth—or quietly drain your business.In this episode of the Business Coach Podcast, Maui Mastermind breaks down the 7 insider secrets to hiring, managing, and scaling your first successful salesperson. Learn how to identify the right type of salesperson, set clear behavioral metrics, avoid costly hiring mistakes, and build a simple sales management system that actually works.If you’re still the primary salesperson—or your early sales hires feel hit-or-miss—this episode will give you practical, actionable guidance to get sales producing profitably and predictably, without sacrificing your time, life, or freedom.Listen now and build a sales function that scales beyond you.Website: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/mauimastermind

Join David Finkle in this week's episode of The Business Coach Podcast presented by Maui Mastermind. Discover the often overlooked and commonly maligned sales strategy of cold calling, and learn how it can help grow your sales by 50%, 100%, or even 200%. Get practical cold calling scripts, understand the importance of follow-ups, and learn about the 'research approach' to turn cold calls into meaningful conversations. Ideal for businesses overwhelmed by email and social media ads, this episode offers actionable insights for revitalizing your sales using tried and true old-school techniques.00:00 Introduction to Cold Calling00:20 Challenges with Modern Marketing01:34 Revisiting Cold Calling03:11 Cold Calling Scripts and Techniques09:15 Effective Follow-Up Strategies16:28 The Research Approach20:22 Conclusion and Final Thoughts----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkit----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkitDiscover how Maui Mastermind's expert business coaching can propel your business growth and help you achieve true entrepreneur freedom. This session provides essential business advice and insights, fostering the right business mindset for lasting success. Learn more at our website!----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkitIn this episode of the Business Coach podcast, host David Finkel discusses the importance of speeding up various business cycles to boost profitability and efficiency. He delves into examples such as reducing sales and production cycles, improving onboarding processes, and optimizing collection practices. David shares actionable insights and real-life examples from clients to highlight the tangible benefits of these changes. Tune in to learn how to save time, reduce overhead costs, and ultimately make your business more successful and profitable.00:00 Introduction: The Importance of Reducing Sales Cycles00:35 Welcome to the Business Coach Podcast01:02 Understanding and Accelerating Business Cycles02:08 Optimizing Sales and Production Cycles03:19 Deep Dive: Onboarding Cycle03:59 Case Study: Speeding Up Sales Cycles05:41 Improving Production Cycles06:12 The Business Growth Toolkit07:00 Case Study: CPA Firm's Production Cycle09:11 Strategies for Faster Collection Cycles15:00 Case Study: Harold's Onboarding Cycle20:00 Conclusion: Choosing Your Next Steps----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkitWant practical advice for your business? This video shares valuable business tips and insights from a seasoned business coach. Learn key strategies for effective leadership and cultivating a strong business mindset as an entrepreneur. Discover how to implement a winning business strategy to propel your venture forward and achieve lasting success.----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Download Your Free Business Growth Toolkit: https://mauimastermind.com/toolkitIn this episode of The Business Coach podcast, host David Finkel is joined by Mark Watson, a former coaching client and successful serial entrepreneur. Together, they delve deep into effective team management strategies. The episode highlights the importance of asking the right questions, listening from the right framework, and the distinction between 'role players' and 'grow players.' They share insights on how to motivate and hold team members accountable, avoid common management mistakes, and celebrate team victories. Join us to learn about practical solutions for building a more profitable business without sacrificing personal freedom.00:00 Introduction to Effective Leadership00:46 Meet Mark Watson: A Serial Entrepreneur01:15 Diving into Effective Team Management01:26 The Mirror Myth in Management01:40 Personal Accountability and Motivation02:01 Challenges in Managing Diverse Teams04:20 The Importance of Affirmation in Leadership04:55 Lessons Learned from Past Mistakes08:57 Role Players vs. Grow Players14:26 The Power of Positive Reinforcement16:47 Business Growth Toolkit Announcement17:56 Celebrating Team Victories19:56 Core Values and Celebrating Victories21:00 Big Rock Reports and Celebrating Success23:46 Role Players vs. Grow Players29:02 Underestimating Team Members33:45 Final Coaching Suggestions----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach podcast, host David Finkel dives into the crucial financial KPI, gross profit margin. He explains how understanding and leveraging this metric can significantly increase business profitability. David shares real-life examples, practical advice, and actionable strategies for identifying the most profitable products, clients, and services. He also highlights the importance of benchmarking and how to set up your accounting software to track gross profit effectively. Don't miss out on this essential guide to making smarter business decisions and maximizing profit.00:00 Introduction to Gross Profit Margin00:38 Welcome to The Business Coach Podcast01:04 Understanding Gross Profit Margin02:59 Calculating Gross Profit Margin05:31 Comparing Products and Services09:40 Real-World Examples and Applications14:31 Using Accounting Software for Gross Profit Analysis16:37 Benchmarking and Leading Indicators19:21 Components of Cost of Goods Sold22:58 Actionable Steps for Business Owners24:05 Conclusion and Final Thoughts----- Wanna know the secret to success in business.Here's Maui Mastermind Toolkit - https://mauimastermind.com/toolkitLinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this special episode of The Business Coach Podcast, host David pays tribute to his late friend and mentor, Jason Jennings, a renowned author and business consultant. David reflects on Jason's impact and shares valuable insights from Jason's acclaimed book 'Less is More.' He discusses the power of integrating strategy into company culture and offers practical examples of how these ideas have transformed his own business and that of his clients. The episode emphasizes the importance of living a fulfilling life while successfully scaling a business. Tune in for actionable advice and a heartfelt homage to Jason Jennings.00:00 Introduction and Impact of Extra Patients00:52 Tribute to Jason Jennings03:13 Review of 'Less is More' by Jason Jennings04:18 Implementing Key Strategies in Business10:45 Practical Examples of Business Strategies16:55 Final Thoughts and Life Reflections----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach podcast, host David Finkel is joined by special guest and seasoned business attorney Gassman. They discuss the key legal fires that high-revenue companies (50-150 million USD annual revenue) face, and how to mitigate these risks. Topics include addressing accidents, compliance issues, disputes, and divorce. Alan shares insights from his 41-year career in business law to help business owners protect their ventures and personal assets, emphasizing the importance of prevention and strategic planning. Whether you're a growing business or an already established enterprise, this episode provides valuable advice for ensuring long-term success and stability.00:00 Introduction: Flying Under the Radar00:43 Welcome to The Business Coach Podcast01:11 Special Guest: Alan Gasman02:08 Legal Fires for High-Revenue Companies03:45 Protecting Your Business from Legal Risks08:22 Accidents and Their Impact on Business15:29 Compliance Issues and Government Scrutiny22:24 Disputes and Legal Battles25:15 The Hidden Costs of Divorce28:27 Final Thoughts and Practical Advice32:59 Conclusion: Take Action Today----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach hosted by David Finkel, practical advice and actionable insights are shared on how to effectively negotiate leases for your business. David explains why execution of strategies is often more crucial than knowing what to do. The episode breaks down seven key coaching tips, covering topics like understanding market rates, starting negotiations early, cultivating options, and being aware of personal guarantees. Real-world examples of lease negotiations involving two savvy businesswomen, Tina and Linda, are discussed to illustrate common pitfalls and best practices.00:00 Introduction: The Importance of Execution00:43 Welcome to The Business Coach Podcast01:21 Negotiating a Good Lease: Real-Life Examples03:30 Case Study: Lease Renewal with Tina07:20 Case Study: New Lease with Linda08:36 Seven Coaching Suggestions for Lease Negotiation24:01 Final Thoughts and Summary----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Explore Maui Mastermind's unique approach to **coaching** and **business strategy**, designed to empower **entrepreneurship**.Learn how their expert **business coach** helps clients achieve **financial freedom** and implement effective **business tips** for sustainable growth in their **coaching business**.---- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Join host David Finkel in this week's episode of the Business Coach podcast as he welcomes back Kevin Bassett, owner of Bassett CPA firm, to explore the damaging financial mistakes business owners make both inside and outside their companies. Learn how to avoid these pitfalls and enhance your business's profitability and your personal wealth. This episode offers actionable insights on strategic expense management, allocation of capital, and the importance of having a financial plan. Kevin also shares personal anecdotes about his experiences in music and surfing, adding a personal touch to the business advice. Don't miss this deep dive into optimizing your financial decisions and safeguarding your business's future.00:00 Introduction to Strategic Expenses01:05 Meet Kevin Bassett: CPA and Entrepreneur01:41 Damaging Financial Mistakes in Business02:58 Avoiding Common Financial Pitfalls03:40 Personal Insights and Stories05:02 The Importance of Financial Fitness06:36 Misuse of Cash Flow and Capital Allocation14:22 The Role of Assistants in Business Success17:52 Chasing Squirrels: The Dangers of Unfocused Investments19:44 The Importance of Capital Allocation20:43 Building Wealth Outside Your Business22:32 Learning from Investment Mistakes26:17 The Role of Financial Advisors33:34 Timing the Sale of Your Business36:26 Leadership and Team Retention38:14 Final Takeaways and Conclusion----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach Podcast, host David Finkel sits down with Rich Wood, the Coaching Director for Maui Mastermind. They dive deep into recognizing when you have the wrong team member and making necessary adjustments. Topics include preempting bad hires through better hiring practices, tools for spotting performance issues early, having tough conversations, and effective employee check-in strategies. Rich also shares client success stories and practical advice for business owners to create a better, stronger, and more profitable business.00:00 Introduction and Opening Thoughts00:27 Welcome to The Business Coach Podcast00:56 Meet Rich Wood: Coaching Director for Maui Mastermind01:18 Identifying the Wrong Team Member02:31 Client Success Stories04:11 Accountability and Team Member Evaluation08:26 The Hiring Process: Best Practices10:05 Handling Difficult Conversations14:14 Performance Improvement Plans19:39 Formal Check-ins and Employee Development32:41 Concluding Thoughts and Takeaways35:16 Closing Remarks and Call to Action----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of the Business Coach podcast, host David Finkel discusses the critical aspects of hiring the right people for your business. Through real-life examples from coaching clients Susan and Carlos, David highlights common mistakes such as rushing the hiring process and not having a structured approach. He explains the importance of taking the time to define the role clearly and selecting candidates with essential must-have qualities. David also offers practical tips for assessing recent hires' performance and making necessary adjustments to ensure your team and business thrive. Tune in to learn how to make better hiring decisions and build a stronger, more resilient company.00:00 Introduction: The Importance of Hiring Right00:36 Welcome to the Business Coach Podcast01:24 A Tale of Two Clients: Susan and Carlos02:39 Common Hiring Mistakes05:35 The Gold Standard of Hiring11:32 Evaluating Your Hires14:42 Dealing with Tough Decisions20:54 Conclusion and Final Thoughts----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of the Business Coach Podcast, host David Finkel discusses the various options for exiting your business, including selling, scaling, transitioning to a passive role, or passing it on to heirs. He shares insights into factors to consider, such as personal enjoyment, the future sustainability of the business, and its growth rate, to help you make the best decision. Using real-life examples and client stories, Finkel emphasizes the importance of optionality and making informed choices for your unique situation and goals.00:00 Introduction to Exit Strategies01:06 Understanding Optionality for Business Owners02:39 Client Success Story: Scott's Journey05:43 Exploring Exit Options08:38 Decision Tree for Selling Your Business10:39 The Value of Holding a Growing Business13:53 Optionality and Personal Fulfillment22:37 Final Thoughts and Takeaways----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of the Business Coach podcast, host David Finkel sits down with seasoned CPA and entrepreneur, Kevin Bassett. Together, they explore the nuances of selling a company, especially to private equity firms. Kevin shares invaluable insights from his experience advising over 300 successful business exits, delving into the importance of always being sale-ready, understanding private equity strategies, and preparing for the due diligence process. Listen in to learn how to navigate common negotiation pitfalls and ensure you sell your business for top dollar.00:00 Introduction to Business Negotiations00:34 Welcome to the Business Coach Podcast01:01 Meet Kevin Bassett: CPA and Entrepreneur01:34 The Trend of Selling to Private Equity02:10 Understanding Private Equity Playbooks02:29 Heart-to-Heart on Private Equity Games03:15 The Importance of Multiple Offers08:40 Common Mistakes in Selling Your Business12:11 The Readiness of Business Owners and Companies16:37 The Pitfalls of Casual Conversations18:06 Navigating Due Diligence18:51 Introduction to Due Diligence19:16 Financial Due Diligence19:45 Quality of Earnings Reports20:46 Tax and Legal Due Diligence21:07 Negotiation Tactics in Private Equity21:39 Understanding EBITDA and Adjusted EBIT24:37 The Fatigue Game in Private Equity29:39 Working Capital Adjustments34:52 Final Thoughts and Key Takeaways----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Join host David Finkel on The Business Coach Podcast for an insightful conversation with serial entrepreneur and philanthropist Jeff Hoffman. Learn how to achieve rapid and exponential growth in your business, the importance of spending time with your customers, and how to overcome growing pains as you scale. Jeff shares his inspiring journey from founding a company in college to co-founding Priceline.com and his ongoing nonprofit endeavors. Don't miss this valuable episode packed with actionable insights on focusing your efforts, understanding your market, and creating significant value.00:00 Introduction: The Key to Understanding Your Customer00:32 Welcome to the Business Coach Podcast01:01 Meet Jeff Hoffman: A Journey of Success04:49 Jeff's First Business Venture07:16 The Secret to Hypergrowth09:44 The Importance of Customer Interaction16:43 Balancing Existing Business with New Opportunities22:22 Identifying the Gold Medal Product23:09 The Power of Going Narrow25:46 Overcoming Fear and Habit28:58 Managing Rapid Growth29:50 Preparing for International Expansion35:07 Empowering Your Team37:43 The Vacation Catalyst Exercise39:48 The Importance of Contribution44:01 Final Takeaways on Rapid Growth----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of the Business Coach podcast, host David Finkel addresses the critical issue of inconsistent information storage within organizations. David shares real-life examples of communication challenges faced by a company with over 250 employees and underscores the necessity of standardizing data storage to avoid operational inefficiencies. With practical advice and actionable steps, he explains how companies can ensure that intellectual property and valuable work products remain accessible and secure as they scale. Tune in to learn why conducting an audit of your information systems is essential and how to implement a centralized platform strategy for your business.00:00 Introduction: The Importance of Logging Communications01:07 Case Study: Communication Challenges in a Growing Company03:30 The Consequences of Poor Data Management04:54 Practical Solutions for Centralizing Information08:38 Action Steps: Conducting an Information Audit12:59 Conclusion: Ensuring Company-wide Data Integrity----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach Podcast, host David Finkel delves into the intricacies of pricing strategies with Rich Wood, the coaching director for Maui Mastermind. They discuss how to intelligently set prices using three key strategies: pricing from the inside out, the outside in, and value-based pricing. They also address the common fears businesses have around raising prices and share actionable insights on how to handle price increases without losing customers. Additionally, they explore how business owners can identify their best clients and manage their least profitable ones through strategic pricing adjustments. Tune in to discover practical tips for achieving better profitability and efficiency in your business. #BusinessCoach #PricingStrategies #Profitability00:00 Introduction: The Importance of Pricing00:36 Welcome to The Business Coach Podcast01:17 Meet Rich Wood: Expert in Business Coaching01:38 Three Key Pricing Formulas02:22 Casual Conversation: Hiking and Gadgets04:20 Case Study: Pricing Challenges in a Data Analytics Company06:24 The Art and Science of Pricing10:36 Value-Based Pricing and Sales Skills16:39 Commodity vs. Differentiated Business Models22:19 Handling Fear of Price Increases27:15 Final Thoughts and Takeaways----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach Podcast, host David Finkel explores the significance of internal controls in businesses and how they provide essential guardrails for success. He defines internal controls as specialized business systems that protect and inform leaders and doers, allowing for efficient and effective operations without micromanagement. Finkel categorizes internal controls into procedural, visual, and embedded types and provides real-world examples of each. He emphasizes how these controls can reduce stress, provide clarity, and enable more strategic focus for business owners. Key takeaways include understanding how to implement controls that notify you of issues in time to act, thus preserving both peace of mind and business integrity. David encourages listeners to identify one area in their business where an internal control could be beneficial and outlines specific examples in operations, marketing, finance, and HR to get started. Join David Finkel in uncovering actionable insights that build a better, stronger, and more profitable business.00:00 Introduction to Internal Controls00:55 Welcome to The Business Coach Podcast01:22 Understanding Internal Controls01:56 Types of Internal Controls05:00 Benefits of Internal Controls10:18 Operational and Financial Controls14:38 Implementing Internal Controls15:43 Conclusion and Action Steps----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of the Business Coach podcast, hosted by David Finkel of Maui Mastermind, we explore why relying on hustle alone won't scale your business. David shares his journey from hustling in his early business days to implementing effective business systems, strategic structures, and scalable practices that drive growth beyond the $1 million mark. Learn the four key elements of scaling out—systems-driven approach, internal controls, ownership delegation, and strategic structure—to transform your business into a sustainable, profitable enterprise. If you're aiming to break through revenue ceilings and achieve long-term success, this episode is a must-listen.00:00 Introduction: The Limits of Hustle00:24 Welcome to The Business Coach Podcast00:53 The Downside of Hustle04:26 Scaling Out Before Scaling Up05:22 Understanding Business Levels07:23 The Importance of Systems12:29 Internal Controls and Ownership18:00 Strategic Structure for Growth24:07 Conclusion and Next Steps----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Join David Finkel in this week's episode of the Business Coach Podcast as he explains how to effectively hire, engage, and get the best results from an outside marketing firm without getting ripped off. David shares actionable insights and a step-by-step process including selection, clarifying promises, recapping agreements, and holding firms accountable. Learn how to protect your investment and ensure you get high-quality results from your marketing vendors.00:00 Introduction: Avoiding Marketing Firm Pitfalls01:12 Client Story: Real-Life Marketing Firm Challenges02:24 Common Mistakes When Hiring Marketing Firms04:47 Four Key Strategies for Effective Marketing Firm Engagement07:40 Step-by-Step: Clarifying Promises and Expectations11:08 Ensuring Accountability and Performance23:05 Final Thoughts and Actionable Takeaways----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach Podcast, host David Finkel and coaching director Rich Wood dive into strategies for proactively investing in your team to achieve scalable business growth. They discuss the importance of identifying key employees (grow players) versus role players, effective training methods, and how to measure the return on these investments. Rich shares insights from his 30-year business career and 20 years of coaching experience, emphasizing the value of being a lifelong learner and the impact of time and dollar costs on growth. The episode concludes with practical advice on budgeting and planning for employee development to maximize productivity and profitability.00:00 Introduction to Investing in Key People00:53 Welcome and Episode Overview01:21 Meet Rich Wood: Business Coaching Expert01:45 Identifying and Developing Key Talent02:22 Strategies for Investing in Your Team06:27 Real-Life Case Studies and Examples09:31 The Importance of Delegation and Perspective22:15 Proactive vs. Reactive Training32:41 Conclusion and Final Thoughts----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of the Business Coach Podcast, host David Finkel invites esteemed entrepreneur and CPA, Kevin Bassett, to share invaluable CFO strategies for enhancing business profitability. They discuss the critical role of managing by margin, the importance of using job costing methods, optimizing pricing, and understanding balance sheets. Learn how to implement efficiency KPIs, utilize capital effectively, and navigate access to capital markets. This episode is a treasure trove of actionable insights for business owners looking to make high-impact improvements quickly. Tune in and discover how to make your company more vibrant, durable, and profitable with CFO-level thinking.______________________00:00 Introduction: Time Kills Profit00:44 Welcome to The Business Coach Podcast01:24 Meet Kevin Bassett: Entrepreneur and CPA02:01 The Role of a Virtual CFO02:29 CFO Secrets to Boost Profitability03:03 Personal Insights: Parenting and Business04:35 Understanding CFO Perspectives05:54 Maximizing Earnings and Lowering Taxes06:39 Improving Gross Profit Margins08:43 The Importance of Job Costing12:54 Pricing Strategies for Increased Profit15:01 Key Performance Indicators (KPIs)19:14 Strategic Financial Planning24:12 Access to Capital Markets26:26 Quick Wins for Financial Improvement30:10 Final Takeaways and Farewell----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach podcast, David Finkel shares three straightforward steps to help business owners prepare their companies for a top-dollar sale. He emphasizes the importance of determining the value of your business, conducting a buyer's audit to identify strengths and weaknesses, and implementing improvements based on the audit. Real-world examples and insights from industry professionals illustrate how these steps can enhance profitability and increase the appeal of your business to potential buyers. Tune in for actionable strategies to build a more valuable and profitable business.00:00 Introduction to Selling Your Business01:16 Three Steps to Prepare Your Business for Sale02:10 Step 1: Determine Your Business's Value08:55 Step 2: Conduct a Buyer's Audit14:48 Step 3: Enhance and Fix Your Business16:39 Conclusion and Final Thoughts----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this insightful episode of The Business Coach Podcast, host David Finkel dives deep into the world of private equity buyers and their strategic playbook. Learn the essential tactics these buyers use, including high initial offers, the push for fast exclusivity, and how they gather critical information. David shares his expert advice on maintaining a competitive process, avoiding deal fatigue, and ensuring your business remains valuable throughout the sale process. This episode is a must-listen for business owners considering selling their companies and aiming to protect their interests in negotiations.00:00 Introduction to Private Equity Buyers00:34 Welcome to The Business Coach Podcast01:12 The Rise of Private Equity Buyers02:16 Private Equity Playbook Revealed03:55 Tactics Used by Private Equity Buyers05:55 The High Offer Tactic08:30 The Exclusivity Trap13:50 Trolling for Information18:12 Deal Fatigue and Its Impact20:18 Harnessing Fear in Negotiations24:38 Conclusion and Key Takeaways----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach Podcast, host David Finkel engages in a thought-provoking conversation with entrepreneur and co-author Jeff Hoffman. They dive into crucial business topics, including achieving innovation, the concept of 'Info Sponging,' and maintaining relevance in a rapidly changing world. Learn how to ask the right questions to fuel growth, the importance of stepping outside industry norms, and practical techniques to keep your business ahead of the curve. Discover valuable insights into upgrading your business, the significance of futuring, and much more in this enriching discussion.00:00 Introduction: Missing Out While Sleeping00:26 Reflecting on Your Legacy00:42 Welcome to The Business Coach Podcast01:12 Introducing Jeff Hoffman02:03 The Dirty Little Secret of Innovation03:16 Interview with Jeff Hoffman: Innovation in Action06:34 The Concept of Info Sponging12:30 Applying Info Sponging to Your Business18:13 Overcoming Resistance to New Ideas25:11 The Importance of Futuring in Business----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Join host David Finkel in an enlightening interview with serial entrepreneur and Maui Mastermind advisor, Joe Brotherton. In this episode, Joe shares his incredible journey from ex-hippie to successful business owner, highlighting the pivotal moments that shaped his career. Delve deep into the concept of risk in business, the value of pilots and test studies, and how to make intelligent business moves. Joe reveals insightful strategies on managing risk, including his valuable advice on dealing with insurance claims and the importance of early adjuster meetings. Additionally, learn how to leverage the 'value of a chance' and the role of experimentation in building a thriving business. Don't miss this episode packed with actionable insights and inspiring stories from a business veteran.00:00 Introduction and Personal Reflections on Risk00:33 Welcome to the Business Coach Podcast01:04 Introducing Joe Brotherton: A Serial Entrepreneur01:42 Joe's Journey from Hippie to Business Mogul03:51 The Importance of Risk Management in Business05:05 Interview with Joe Brotherton Begins06:19 Joe's Insights on Business Risk and Investment09:24 Analyzing Risk and Making Informed Decisions13:14 Real Estate Deals and Risk Perception15:50 The Value of Options in Business19:30 Risk and Reward: Calculating the Odds20:13 The Role of Pilots in Business Experiments21:16 Learning from Failures and Pilots22:29 The Value of a Chance in Business29:20 Insurance as a Risk Management Tool30:23 Dealing with Major Losses and Insurance Claims35:34 Selling a Business: Overcoming Fear and Deal Fatigue40:35 Final Thoughts on Risk and Business Success----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach Podcast, host David Finkel discusses how to scale your sales capacity using 10 proven strategies. From leveraging AI tools and raising prices to hiring more salespeople and outsourcing parts of the sales process, David provides actionable insights to help business owners overcome their sales capacity limitations. The episode also includes real-life examples, such as how technology can be used to automate parts of the sales process and how lead qualification and distribution can enhance efficiency. Whether you're facing issues with lead follow-up or looking to optimize your sales team's performance, this episode offers valuable advice on building a more profitable and efficient sales strategy.00:00 Introduction to Scaling Sales Capacity01:03 Identifying Sales Capacity Issues01:50 Real-Life Sales Capacity Challenges04:45 10 Strategies to Increase Sales Capacity05:11 Hiring More Salespeople07:57 Changing Sales Methods09:28 Outsourcing Sales10:03 Training Technicians to Sell13:30 Charging for Sales Appointments16:39 Lead Scoring and Distribution20:49 Shortening the Sales Cycle21:59 Creating Sales Events23:17 Raising Prices to Boost Sales24:06 Conclusion and Final Thoughts----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of the Business Coach podcast, host David Finkel discusses effective strategies for better time management to enhance productivity and business growth. He describes the concept of 'daily bottom lines' for prioritizing tasks, the one-two-three system for managing communications, and the importance of transitioning from a haystack to a hotline model to streamline urgent information. Finkel also emphasizes the crucial need to create blocks of time away from the business to foster breakthrough ideas and significant growth. Real-life examples from clients and personal experiences enrich the discussion, offering actionable insights for business owners. Tune in for practical tactics to build a more profitable, less stressful, and more enjoyable business.00:00 Introduction and Podcast Overview01:33 Time Management Tactics: Daily Bottom Lines05:54 Streamlining Communication: The 1, 2, 3 System14:58 Creating Space for Breakthrough Ideas23:56 Conclusion and Call to Action----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Join host David Finkel in this episode of The Business Coach Podcast as he dives into a fascinating conversation with one of the nation's leading asset protection and estate planning attorneys, Alan Gasman. With over 35 years of experience, Alan provides expert insights on how business owners can protect their assets from various exposures and liabilities. Discover strategic frameworks for safeguarding your business's golden goose, handling employee-related issues, and mitigating risks from possible lawsuits. Learn actionable steps to develop strong legal foundations and prevent potential legal pitfalls. Don't miss this episode filled with invaluable advice on building a resilient and profitable business.00:00 Introduction and Welcome01:04 Meet Alan Gasman: Asset Protection Expert01:58 Understanding Business Liabilities02:31 Protecting the Golden Goose03:25 Legal Strategies for Risk Management04:04 Real-World Examples of Legal Risks04:50 Practical Steps for Asset Protection06:23 Case Study: Protecting Business Assets21:49 Insurance and Liability Coverage24:10 Understanding Employee Risks25:23 Implementing Employee Practices28:02 Addressing Problematic Employees32:22 Common Legal Misconceptions34:48 Dealing with Dishonesty and Legal Risks38:21 The Importance of Due Diligence41:56 Final Advice for Business Owners----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Join David Finkel and Maui business coach Jen Frigault in this episode of The Business Coach Podcast as they explore how to inspire, engage, and align your team effectively. They discuss the significance of treating team members as paid volunteers, the importance of transparency and communication, and delve into ways to recognize signs of disengagement. Learn actionable tips on fostering employee development, financial information sharing, and hosting interactive activities to boost morale. Whether you are a seasoned business owner or in the growing phase, this episode equips you with strategies for building a motivated and cohesive team.-----00:00 Introduction: Treating Employees as Volunteers00:30 Welcome to The Business Coach Podcast01:06 Meet Jen Alt: Business Coaching Expertise01:24 Understanding Team Disengagement02:03 Engaging and Aligning Your Team02:15 Warning Signs of a Disengaged Team02:23 The Importance of Transparency and Communication02:35 Real-Life Examples and Client Success Stories02:55 Personal Insights and Practical Advice04:37 Identifying and Addressing Retention Issues06:02 The Role of Emotional Intelligence in Leadership07:03 Building Strong Relationships with Key Team Members08:59 Treating Employees as Paid Volunteers10:12 Increasing Transparency and Communication11:52 Employee Development and Growth Plans12:17 The Power of Sharing Information15:54 Financial Transparency: Risks and Rewards23:15 Effective Financial Communication Strategies23:54 Sharing Metrics and Goals with Clients26:54 Inspiring Through Authenticity and Transparency28:24 Building Relationships Through Team Involvement29:37 Creative Ways to Boost Team Morale31:23 The Pitfalls of Monetary Incentives34:58 Aligning Teams for Better Collaboration42:33 Final Thoughts and Practical Tips----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this insightful episode of The Business Coach Podcast, host David Finkle is joined by entrepreneur Mark Watson to explore the intricacies of building a level 3, owner-independent business. Mark shares his journey from real estate investments to managing multiple successful enterprises, emphasizing the challenges and strategies for achieving owner independence. They discuss critical topics like the psychological motivations behind business drives, maintaining a work-life balance, and the importance of grounding business endeavors in core personal values. Whether you’re aiming to scale your company or align your entrepreneurial activities with what truly matters, this conversation offers valuable lessons and actionable insights.00:00 Introduction: The Need for Business00:25 Welcome to The Business Coach Podcast00:55 Meet Mark Watson: Serial Entrepreneur02:12 Journey to Level Three Business Ownership03:44 The Importance of Taking Time Off06:27 Challenges and Misconceptions of Level Three Businesses10:54 Lessons Learned in Business Leadership14:07 The Value of Direct Communication20:23 Managing High-Functioning Teams23:41 Mentorship and Business Insights24:21 Financial Independence and Business Pressure27:19 Personal Drives and Motivations29:27 Balancing Faith, Family, and Business35:34 Daily Disciplines and Practices39:38 Final Thoughts and Reflections----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this week's episode of The Business Coach Podcast, host David Finkel discusses the crucial topic of succession planning with esteemed attorney and personal friend, Alan Gassman. With over 35 years of experience in estate planning and asset protection, Alan shares practical insights that every business owner needs to consider. They cover real-life scenarios where businesses faltered due to lack of preparation, the importance of having non-compete and non-solicitation agreements, and three simple but powerful steps to ensure your business can survive in the event of incapacity or death. Don’t miss Alan's final thoughts on the emotional and practical imperatives of succession planning.00:00 Setting the Stage: The Importance of Succession Planning00:34 Introduction to the Business Coach Podcast01:04 Meet Alan Gasman: Expert in Estate Planning01:35 The Critical Need for Succession Planning05:26 Real-Life Examples of Succession Planning Failures09:51 Steps to Effective Succession Planning20:38 The Role of Non-Compete and Non-Solicitation Agreements30:45 Final Thoughts and Actionable Steps36:49 Conclusion and Takeaways----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of the Business Coach Podcast, hosted by David Finkel, CEO of Maui Mastermind, we delve into the common issue business owners face known as the 'fix and fade dilemma.' David explains how many business owners, after identifying and solving a problem or seizing an opportunity, often neglect to operationalize and culturalize their solutions, leading to recurring issues and stagnation. Learn about the importance of systematizing and embedding solutions into your company culture to break through growth ceilings and achieve sustainable success. David also shares real-life examples and actionable insights to help you and your leadership team implement these practices effectively.-------00:00 Introduction to the Business Coach Podcast00:57 The Fix and Fade Dilemma04:16 Operationalizing Solutions05:04 Culturizing the Fix06:03 The Importance of Leadership and Management13:08 Case Study: Improving Client Retention16:59 Conclusion and Final Thoughts----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of the Business Coach podcast, host David Finkel focuses on how to protect your gross profit margin through an insightful coaching session. Addressing the real-life challenges of a coaching client, David examines pricing strategies, the importance of understanding gross profit margins, and key tactics to avoid scope creep. Learn actionable steps to raise prices on low-performing clients and how to effectively sell based on value rather than hours. This episode is essential for anyone looking to build a more profitable and sustainable business.00:00 Introduction: Understanding Client Pricing00:38 Welcome to the Business Coach Podcast01:13 Client Case Study: Gross Profit Margin Challenge02:14 Strategies to Improve Gross Profit Margin04:19 Raising Prices for Long-Term Clients08:14 Switching to Value-Based Pricing11:28 Avoiding Scope Creep in Fixed-Price Projects16:06 Conclusion: Protecting Your Business----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of the Business Coach Podcast, host David Finkel addresses critical hiring strategies for rapidly expanding companies. Drawing on decades of experience, David shares actionable insights from a coaching session with a successful client, emphasizing the importance of sequencing hires and focusing on must-have skills and past performance. Learn how to elevate your hiring success rate by identifying key roles, creating effective job descriptions, and improving your interview techniques. This episode is a must-listen for business owners looking to build a stronger, more independent organization.-----00:00 Introduction to the Business Coach Podcast00:54 The Importance of Effective Hiring01:59 Prioritizing and Sequencing Hires04:38 Crafting Accurate Role Descriptions07:15 Interviewing for Success08:38 Real-Life Interview Techniques13:07 Client Success Stories and Feedback15:22 Reflecting on Your Hiring Success Rate17:00 Conclusion and Final Thoughts----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this insightful episode of The Business Coach podcast, host David Finkel is joined by seasoned business coach Jennifer Frigault. Jen brings over 20 years of experience working with diverse companies, from large enterprises to small micro businesses. Together, they address the common challenges business owners face, such as the lack of systems and over-reliance on ad hoc processes, which often result in inefficiencies and frustration. Jen shares a practical three-step process for implementing effective systems, introducing the right tools, and delegating responsibilities. They also explore the importance of creating a work-life balance while scaling your business. Tune in to discover actionable insights on how to grow a more profitable, independent business without sacrificing your time, life, or freedom.00:00 Introduction to Business Growth Myths01:01 Meet Jennifer Frigault: Business Coaching Insights03:55 The Cost of Lacking Systems in Business09:29 Steps to Implement Effective Systems14:53 Case Study: Transforming Carl's Business20:44 Reclaiming Time for Business Growth22:48 Overcoming the 'I Have to Do Everything' Mindset25:29 Delegation and Decision Authority28:21 Implementing Internal Controls36:43 The Importance of Accountability40:15 Final Thoughts on Scaling Your Business----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Join David Finkel on this episode of the Business Coach Podcast as he sits down with Mark Watson, a successful entrepreneur who transitioned from a large real estate investment trust to building his own real estate empire and multiple operating businesses. Mark discusses his journey, sharing key lessons on scaling businesses, strategic planning, team engagement, and the ultimate business systems that have helped him work less and achieve more. Learn about the practical strategies he implemented to make his businesses more independent and the value of having a supportive entrepreneurial community. Whether you're in the startup phase or looking to make your business less owner-reliant, this episode offers actionable insights to help you build a stronger and more profitable business. Tune in to hear Mark's inspiring story and gain valuable tips for your own entrepreneurial journey.00:00 Introduction and Host's Opening Remarks00:56 Guest Introduction: Mark Watson's Journey03:47 Early Influences and Entrepreneurial Beginnings05:14 Transition to Real Estate and Early Career12:31 Building Multiple Businesses16:22 Discovering Maui Mastermind22:11 Introduction to Simplistic Processes22:37 The Importance of Standard Operating Procedures23:11 Engaging Your Team in Quarterly Planning24:05 Finding and Sticking to a Solid Framework25:01 The Role of Owners in Business Stability25:25 The Power of Consistency in Business Growth26:16 Task Management and Project Management Tools27:30 Balancing Work and Personal Life28:30 Ultimate Business System (UBS) Explained29:45 Using Technology for Efficiency35:43 Lessons Learned in Business Growth40:38 The Value of Coaching and Community42:40 Final Thoughts and Advice for Entrepreneurs46:13 Conclusion and Appreciation----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Join David Finkel and his guest, Rich Wood, in this second part of a series on selling your company. They dive deep into key deal point considerations, the role of NDAs, tactical advice on earn-outs, managing non-compete clauses, and protecting yourself from common games played by professional buyers like private equity groups. Packed with actionable insights for a more profitable sale while securing your interests, don't miss this episode of The Business Coach podcast.00:00 Introduction to Selling Your Company00:51 Meet the Hosts: David Finkel and Rich Wood01:08 Recap of Part One: Strategic Considerations02:55 Understanding Non-Binding Offers04:01 Protecting Your Business: NDAs and Non-Solicitation08:38 Navigating Contractual Games and Working Capital10:44 The Importance of Financial Reviews and Audits13:23 Pushdown Accounting and Earn-Out Clauses20:37 Non-Compete Agreements: What You Need to Know23:32 Final Thoughts and Key Takeaways----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

In this episode of The Business Coach Podcast, hosted by David Finkel and co-hosted by Rich Wood, the Coaching Director for Maui Mastermind, the focus is on how to strategically maximize the sale price of your company. The discussion covers various aspects such as identifying and preparing for the right type of buyers, the importance of having clean financials, and understanding different sale structures. The episode emphasizes the significance of being proactive rather than reactive when planning a sale, the value of building a compelling business story, and the necessity of having a knowledgeable advisory team. Rich and David also highlight how to avoid common pitfalls and set the stage for a successful sale. The conversation is broken into two parts, with this episode focusing more on strategy, and part two delving into contractual details and post-sale life.----- 00:00 Introduction and Podcast Overview00:42 Meet the Hosts: David Finkel and Rich Wood01:04 Maximizing the Sale of Your Company: Part 101:55 Rich's Adventures: Skydiving and Bungee Jumping04:08 Strategic Planning for Business Exits09:15 Types of Buyers and Their Impact12:39 The Role of Private Equity in Business Sales16:49 Deal Points and Contractual Considerations24:44 Preparing Financials for a Successful Sale32:06 Conclusion and Teaser for Part 2----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind

Join hosts David Finkel and Rich Wood in this episode of The Business Coach Podcast as they dive deep into increasing business profitability. They discuss the importance of looking at your business through a profit lens and provide actionable insights on pricing strategies, managing expenses, and improving supply chains. Learn about the difference between accrual and cash accounting, the pitfalls of scope creep, and the value of strategic expenses. Discover how to make your business more durable, scalable, and profitable without sacrificing your time, life, or freedom. Don't miss this episode packed with real-world advice for entrepreneurs aiming for success.-----00:00 Introduction to Strategic Expenses00:43 Welcome and Episode Overview00:54 Diving into Profitability01:38 Common Misconceptions About Profit04:20 Accrual vs. Cash Accounting09:08 The Importance of Scope and Contracts10:23 Cookie Cutter vs. Custom Models14:30 Effective Pricing Strategies23:25 Shopping Your Supply Chain28:42 Strategic vs. Non-Strategic Expenses33:47 Key Takeaways and Conclusion----- LinksWebsite: mauimastermind.com/Facebook: facebook.com/MauiMastermind/Instagram: instagram.com/mauimastermind/LinkedIn: linkedin.com/company/maui-mastermind