The Business Fix

Send us Fan MailEverybody wants to be innovative until the “great new idea” breaks the workflow, overwhelms the team, tanks productivity, or becomes one more shiny object nobody asked for.In this episode of The Business Fix, Chrissy and Josh take innovation back to basics. Instead of chasing every AI tool, trend, or “million-dollar idea,” they talk about how small and midsize business owners can innovate in ways that actually improve the business.Chrissy breaks down the three F’s of practical innovation: friction, fix, and forward. Innovation does not have to be earth-shattering. Most of the time, it starts by finding what is slow, confusing, duplicated, frustrating, or dragging your team down and then making it better one step at a time.Josh brings the operations lens and explains why innovation cannot just be a vibe. If you want innovation to work, you need a roadmap, a baseline, documented SOPs, and a way to isolate results. Otherwise, you may have changed five things at once and have no idea what actually helped or what quietly made things worse.They also dig into how leaders can encourage ideas from their teams without making employees feel like they just volunteered for another unpaid part-time job. The healthiest teams do not just have more ideas; they have better pathways for turning the right ideas into action.This episode also tackles AI, shiny object syndrome, innovation for board members versus employeWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailHybrid work isn’t broken… your leadership systems might be.In this episode of The Business Fix, Josh and Chrissy tackle one of the most misunderstood challenges in modern business: the hybrid work model. While many companies blame remote employees for lack of productivity, the reality is far different and far more fixable.If you’ve ever thought:“My team just isn’t working unless I can see them”“Remote employees are harder to manage”“We need everyone back in the office to perform”This episode is for you.Josh and Chrissy break down why hybrid environments fail and it has nothing to do with where your employees are working. Instead, it comes down to three critical factors that every business owner and manager must get right:👉 Trust – If you don’t trust your team, why did you hire them?👉 Training – Most leaders are trained to manage presence, not performance👉 Tracking – If you’re measuring activity instead of outcomes, you’re already losingThey also dig into:Why “back-to-office mandates” are often a leadership failure not an employee issueThe dangerous illusion that visibility equals productivityHow poor systems not remote work create disengaged teamsWhy monitoring software is NOT the solution (anWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIs competition helping your team grow or quietly tearing it apart?In this episode of The Business Fix, Josh and Chrissy tackle The Competition Paradox, the delicate balance between driving performance and maintaining a healthy, collaborative culture. Because here’s the truth: competition isn’t the problem… misaligned competition is.They break down why so many businesses unintentionally create toxic environments where employees compete against each other instead of winning together. From leaderboard obsession to burnout, and from hidden information to lack of psychological safety, this episode uncovers the real cost of getting competition wrong.You’ll learn how to build a culture where high performance and teamwork actually reinforce each other not compete for attention.🔑 What You’ll Learn:The 3 C’s of Competitive Culture: Competition, Collaboration, and ConfidenceWhy incentive structures shape behavior more than leadership speechesHow competition turns into comparison, concealment, and caution (and how to stop it)The hidden dangers of leaderboards and individual-only rewardsHow to create psychological safety without lowering performance standardsWhy your top performer today could be your biggest flight risk tomorrowIf you’re a business owner or manager trying to build a high-performing team withoutWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailAre you holding onto employees too long… or letting them go too quickly?In this episode of The Business Fix, Chrissy and Josh break down one of the toughest decisions every business owner and manager faces: when to coach, when to correct, and when it’s time to cut someone loose.Using real-world leadership insights (and a few hilarious sports analogies), they unpack how to identify whether an employee has a skill gap, behavior gap, or will gap and why getting this wrong can quietly destroy your team culture.You’ll learn why:“Being nice” as a leader often creates dysfunctionHope is NOT a strategy when managing peoplePoor performance isn’t always the employee’s fault it might be yoursKeeping the wrong person can push your best people out the doorChrissy introduces a simple but powerful framework:👉 If they can’t → coach👉 If they can but won’t consistently → correct👉 If they can, won’t, and don’t align → cutThe conversation also dives into:How unclear expectations sabotage performanceWhy leaders must take accountability before blaming employeesThe real meaning of psychological safety (and what it’s NOT)How favoritism and inconsistency create legal and cultural riskWhy high performers leave when standards aren’t enforcedIf you’ve ever struggled with tough personnel decisions or avoided them altogether, this episode gives you the clarity and confidence to lead with consistency, accountability, and care.Listen now and start making better leadership decisions today.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIf you think psychological safety is “soft,” “coddling,” or just another HR buzzword… this episode will challenge everything you believe about leadership.In this episode of The Business Fix, Josh and Chrissy break down why psychological safety isn’t about making employees comfortable, it's about making it safe to tell the truth. And if your team can’t tell you the truth, your business is already at risk.They unpack how old-school leadership styles like “suck it up” or leading with fear actually create hidden operational problems that cost your business time, money, and trust.You’ll learn why teams that don’t feel safe don’t stop having opinions they just move them outside the room… leading to the infamous “meeting after the meeting,” slower decisions, and fragmented execution.This episode dives deep into:The real definition of psychological safety (and why most leaders get it wrong)The 3 S’s of high-performance culture: Speak-Up Culture, Strong Standards, and Scalable SystemsHow fear-based leadership creates silence, side conversations, and organizational slowdownWhy hiding mistakes is one of the most expensive patterns in businessHow leaders can operationalize psychological safety to improve performance and profitabilityThe connection between psychologicWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIn this special 50th episode of The Business Fix, Chrissy and Josh celebrate a huge milestone with you: one year and fifty episodes of real, practical conversations for business owners and leaders.This episode is part reflection, part origin story, and part look ahead. Chrissy and Josh share how the podcast started in a surprisingly organic way, why their very different leadership backgrounds make the show work, and what they’ve learned after a year of talking through culture, communication, team management, leadership psychology, operations, and business growth.They also unpack a powerful summary generated from their past episodes: clarity, consistency, and care. From “the sweaty ten-minute conversation” to working on the business instead of always in it, this conversation highlights the themes that have resonated most with leaders trying to build healthier teams and stronger companies.You’ll hear how Chrissy’s people-first, psychologically safe leadership style balances Josh’s operational, direct, accountability-driven approach and why that intersection is exactly what helps leaders find practical solutions. They also revisit some of the biggest lessons from the first 50 episodes, including the danger of culture killers, the busyness trap, and promoting great doers into bad managers.If you’re a small business owner, manager, or leader trying to create a better workplace withoWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailMost mission statements sound great in the boardroom and die a slow death in the break room.In this episode of The Business Fix, Chrissy and Josh break down why employees don’t buy into most mission statements or core values and why so many of them end up as nothing more than corporate wallpaper. They unpack the real reasons mission statements fail, how leadership behavior destroys credibility, and why employees care a whole lot more about what leaders do than what’s printed on a poster.You’ll hear the difference between a mission that guides behavior and one that just looks pretty on the wall. Chrissy introduces the Three A’s of a Dead Mission Statement: Authenticity, Alignment, and Application, while Josh explains how to make a mission operational instead of ornamental. Together, they show business owners and managers how to connect the company mission to daily work, hiring, accountability, customer experience, and team engagement.They also dig into the gap between marketing promises and operational reality, why simple beats clever every time, and how to build a mission employees can actually remember, repeat, and believe in. Along the way, they call out fluffy corporate language, share examples from major brands, and give practical ways to test whether your mission statement is helping your culture—or quietly hurting it.In this episode, you’ll learn: Why employees ignore mission statements that feel fake  How leadership behavior shapes buy-in more than words  The Three A’s: Authenticity, Alignment, and Application  The Three T’s: Translate, Tie, and Teach  Why “simple, specific, and shared” beats polished fluff  How to audit whether your mission actually affects decisions  Why internal communication has to come before external marketing If your mission statement wouldn’t survive the coffee shop test, this episode is for you.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailAs your business grows, something unexpected happens: you stop leading employees and start leading leaders.And if you’re not prepared for that shift, your company can quickly fall into what we call “Middle Management No-Man’s Land”—where vision gets lost, communication breaks down, and culture starts drifting.In this episode of The Business Fix Podcast, Josh and Chrissy tackle one of the biggest challenges business owners face as they scale: how to lead the people who lead your business.If you're stuck in the $5M–$10M growth phase, chances are your management layer is either your biggest asset—or your biggest bottleneck.In this conversation, we break down what it actually takes to develop strong leaders inside your company without falling into micromanagement or culture chaos.You'll learn:• Why the CEO must evolve from “Chief Everything Officer” to Visionary• The Empowerment Paradox and why leaders must be allowed to fail• How to prevent managers from becoming the hero bottleneck in your organization• The Three A’s of Authentic Authority: Alignment, Autonomy, and Accountability• Why being a “nice manager” can quietly destroy culture• The Three C’s of Manager Courage: Clarity, Consistency, and Consequence• How to use Leading by Exception instead of micromanaging your managers• Why shared success metrics prevent departmental silos• The operational signals that tell you whether a manager is building systems—or just putting out firesChrissy also introduces the concept of being a “Manager of One”—because before a leader can manage a team, they must first learn how to manage their own time, energy, and capacity.Josh brings the operational lens with practical tools like the Leader’s Dashboard, the Firefighter Audit, and how to structure meetings with managers so you'reWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailGrowth is supposed to feel like success… so why does it so often make a business feel heavier, harder, and less connected?In Episode 47 of The Business Fix, Josh and Chrissy dig into one of the most painful surprises founders and leaders face: growth doesn’t automatically strengthen your company. It often exposes everything you haven’t built yet. This episode breaks down why culture starts to crack when companies scale too fast, why adding people without adding structure creates friction, and how leaders accidentally sabotage the very business they’re trying to grow.You’ll hear the Three D’s of the Scaling Trap:Dilution - when rushed hiring waters down values and alignmentDelegation Gaps - when strong doers become weak managers overnightDistortion - when the founder’s message gets lost because culture was never documented and reinforcedJosh and Chrissy also unpack what scaling stress looks like in the real world: hidden manual workflows, outdated SOPs, communication breakdowns, overworked teams, and marketing promises that operations can’t actually deliver. They also hit the hard truths around panic hiring, retrofitting systems after growth has already started, and the founder becoming the bottleneck that keeps the business stuck.This episode is for small business owners, founders, CEOs, and managers who are growing fast and wondering why success suddenly feels chaotic. If your culture feels shaky, your managers feel stretched, or your team is feeling the squeeze, this conversation will help you stabilize before you add the next floor to the house.You’ll walk away with practical takeaways on:hiring without desperationdeveloping leaders before promoting themdocumenting how decisions get madeovercommunicatingWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailMost business owners say they want “growth”… but what they really need is scaling—getting bigger while becoming more efficient. In this episode, Josh and Chrissy break down why so many small and mid-sized businesses hit the same painful glass ceilings (hello: $1M, $5M, $10M) and what has to change at each level. Chrissy dives into the hardest shift founders face between $1M and $5M: it’s not strategy, it’s surrender. If your identity is still tied to being the hero (rainmaker/fixer/closer/everything person), you have become the bottleneck. She explains the “hero to architect” upgrade and the three traps that keep CEOs stuck: control over capacity, presence over process, and approval over alignment.Then the conversation gets practical: before you even think about doubling your headcount, you need the 3 S’s in place: ✅ Structure (clear roles, reporting, decision rights, SOPs) ✅ Standards (performance + behavior expectations that scale) ✅ Stewardship (leadership capability + feedback systems that catch issues early) Josh brings the operations + marketing side: fix the leaks before you turn on the faucet. Scaling a messy process just gives you a bigger mess. You’ll also hear why marketing budgets must evolve as revenue grows and why “just spending more” eventually hits diminishing returns, rising CPA, and channel saturationWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailCulture might not show up as a clean line item on your P&L, but in this episode, Josh and Chrissy make the case that it absolutely shows up in your bank account, your calendar, and your blood pressure as a leader.They unpack the true ROI of company culture. They call it the “culture dividend” and how smart owners treat culture like capital, not fluff. In practical, real-world language, they walk through how investing time and money into culture pays you back in:Retention – keeping your best people instead of constantly refilling the same seatsRecruitment – turning your team into your strongest talent magnetRisk reduction – fewer HR fire drills, fewer “uh oh” moments, and fewer legal headachesOperational efficiency – less drama, fewer “shadow meetings,” faster decisionsCustomer experience & marketing – employees who actually want to talk about where they workYou’ll hear stories and examples of:The hidden “culture tax” you’re already paying through turnover, absenteeism, and quiet quittingWhy “ping pong perks” don’t move the needle, but trust and clarity doHow culture either slows everything down or becomes the lubricant that helps the whole business run smootherSimple ways to start measuring culture using real, business-relevant indicatorsJosh and ChriWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailFlexibility sounds great… until your team feels confused, burned out, or treated unfairly.In this episode of The Business Fix, Chrissy and Josh tackle one of the most common leadership blind spots they see with business owners and managers: mistaking inconsistency for flexibility.If you’ve ever said, “We like to go with the flow,” but still struggle with turnover, decision fatigue, or frustrated employees, this conversation is for you.You’ll learn:Why “unstructured flexibility” creates stress instead of freedomThe real difference between being flexible and being inconsistentHow inconsistency quietly damages trust, culture, and legal standingThe 3 F’s of Consistency every leader must understand: Friction, Fatigue, and FractureWhy consistency is actually what creates freedom for leaders and teamsHow favoritism (even unintentional) shows up in workplace culturePractical guardrails leaders can use to stay flexible without chaosChrissy brings the HR and CEO perspective, while Josh adds operational insight (and a few laughs), making this a must-listen for anyone responsible for people, culture, or leadership decisions.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailCulture doesn’t collapse overnight. It erodes quietly.In this episode of The Business Fix, Chrissy and Josh break down the three most dangerous culture killers that silently destroy businesses from the inside out — and what leaders must do to stop them before turnover, disengagement, and brand damage take over.If you're a small business owner, CEO, executive, or manager, this episode will challenge how you think about performance, leadership, accountability, and operational alignment.The 3 Culture Killers We Break Down:1️⃣ The Brilliant JerkYour highest producer… and your most expensive employee.They hit numbers. They close deals. And they quietly push your best people out the door. Learn how to handle high performers who erode trust and why “hope” is not a leadership strategy.2️⃣ Broken Psychological SafetyWhen teams are afraid to speak up, innovation dies.We explain why insecure leadership creates silent teams and how psychological safety fuels performance, not weakness.3️⃣ Badly Behaved ValuesYour core values aren’t what you print. They’re what you tolerate.If leadership breaks the rules, culture breaks trust. Period.We also cover practical, actionable solutions:Stay Interviews (early warning systems vs. exit autopsies)Culture Audits that actually measure what mattersBehavioral Metrics that reWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailAre you the “nice” boss who hates conflict… but lies awake replaying the conversations you didn’t have? In this episode of The Business Fix, Chrissy and Josh unpack the Nice Leader Trap, when leaders avoid hard feedback to protect their own comfort, and accidentally torch trust, culture, and performance instead.Using Chrissy’s own “nice leader” ulcer story as a jumping-off point, they dig into toxic niceness vs real kindness during Workplace Kindness Month, and why “I just want them to like me” quietly wrecks teams.From there, Chrissy walks through the Four C’s of the Nice Leader Trap: Comfort, Confusion, Compromise, Collapse, and how leaders create chaos when they sugarcoat instead of saying the thing that needs to be said. They reframe radical directness as an act of kindness, not cruelty, especially for small and medium businesses where every role really matters.Josh then tags in from the operations and marketing side, showing how “nice” sales promises and vague expectations turn into broken SLAs, angry clients, and teams stuck eating “crap sandwiches” because leaders wouldn’t set clear standards up front. (Yes, including the “fire hose myth” of marketing ROI.)Together they get super practical with the “sweaty 10-minute conversation”: how to normalize tough feedback, protect the standard (not the story), and give direct, humane coaching withouWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIs your team actually toxic… or is your workflow just broken?In this episode of The Business Fix, Chrissy (CEO) and Josh (marketing/ops guy) break down conflict resolution for small and medium-sized businesses in a way that’s practical, a little punchy, and very real-world. Instead of treating conflict like random “drama,” they show you how to see it as data about your systems, your culture, and your leadership habits.Chrissy walks through her 3 R’s of Conflict Resolution—Regulate yourself first so you don’t contaminate the room,Relate with respect instead of throwing emotional grenades, andResolve with structure, so conversations end in clear agreements instead of temporary relief.From there, Josh puts on his operations lens and shows how “personality clashes” are often symptoms of bad SOPs, vague job descriptions, overlap traps, and broken handoffs between departments. You’ll hear how to run an “operational pre-mortem,” spot the toxic high performer who’s costing you more than they’re producing, and set a culture where conflict gets handled at the right level instead of escalating to the owner every time. Together, they dive into:The difference between venting and solving, and the one question that tells you which one your employee really wantsHow to encourage healthy conflict in brainsWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailAnnual reviews shouldn’t feel like a surprise attack followed by a tiny raise and a big dose of resentment… but for a lot of small and midsize businesses, that’s exactly what happens.In this episode of The Business Fix, Chrissy Myers (CEO of Clarity HR) and Josh Troche (marketing & operations guy) break down why traditional performance reviews are broken—and how to turn them into one of your strongest tools for culture, clarity, and growth.You’ll hear Josh’s own “top performer gets blindsided” review horror story, then Chrissy walks through research from Gallup and the Journal of Applied Psychology on why annual, form-heavy reviews don’t actually drive performance. From there, they introduce the 3 A’s framework—alignment, anticipation, and advancement—and show how to turn reviews from a judgment day into a roadmap your people can actually use.From the CEO and operations side, they dig into:Why the annual review should be “dead” as a once-a-year eventHow to use quarterly check-ins and a simple 3-tier system (below / meets / above expectations) instead of bloated 1–5 scalesHow to document performance fairly so you’re not scrambling when tough calls or raises come upWhy “meets expectations” is not an insult—and what happens when everyone is magically “above average”The danger of “money ear”: why mixing compensation with feWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailEver promoted your star employee into management and instantly regretted it? You’re not alone—and you're not crazy. In Episode 39 of The Business Fix, Chrissy and Josh dive into the dangerous (and all-too-common) trap of promoting high-performing "rockstars" into roles they’re just not built for.This episode exposes the "Rockstar Trap"—the mistaken assumption that great doers automatically make great leaders—and unpacks the Peter Principle, which states that employees rise to the level of their incompetence.With their signature mix of straight talk, humor, and real-world experience, Chrissy and Josh break down:✅ Why promoting based on past performance is a setup for failure ✅ The Three I’s that determine success or struggle in leadership:Identity – From “Hero” to “Coach”: Can they shift who gets the win?Interaction – From Tasks to People: Do they have the emotional intelligence to lead?Intention – From Now to Next: Can they think long-term and lead strategy?✅ The operational chaos that ensues when you promote the wrong person ✅ How to say “no” to a promotion with love (and development paths!) ✅ Alternative success paths for top performers who don’t want to manage ✅ What to do when it’s already gone wrong (yes, you can undo it—gracefully!)This episode is a must-listen for CEWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIn this eye-opening episode of The Business Fix, Chrissy Myers and Josh Troche tackle a subject that’s more critical than ever—civility in the workplace. With tensions on the rise and stress levels at an all-time high, being “nice” just doesn’t cut it anymore. Chrissy explains why civility is not just about politeness—it’s a core business strategy rooted in protecting your culture, your people, and your profits.Drawing on research from SHRM and Google’s Project Aristotle, Chrissy and Josh explore why a lack of civility is fueling conflict in today’s organizations—especially in politically charged or high-pressure environments. You’ll learn why civility must be operational, not aspirational, and how leaders must “model what they mandate” to create a thriving culture where respect and high performance can coexist.Topics covered include:The difference between politeness vs. intentional civilityWhy stress, not systems, define how people handle conflict (unless you intervene)The concept of a “desired state audit” and how to set cultural guardrailsHow to create psychological safety that enables innovation and accountabilityEmotional regulation vs. restraint—and how leaders can master bothPractical advice for managers to see and measure civility on their teamsHow passive-aggressive behaviorsWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailGrowing your business is exciting… and quietly isolating. One day you’re chasing bigger goals, making harder decisions, and realizing the people who used to “get it” no longer do. Welcome to one of the least talked about realities of leadership: growing often comes with loneliness.In this episode of The Business Fix, Chrissy and Josh unpack why business growth and leadership loneliness go hand in hand and why nothing is “wrong” with you if success feels a little lonely. This conversation is for business owners, entrepreneurs, and managers who are leveling up professionally while feeling the emotional weight of outgrowing old relationships, shifting peer groups, and carrying responsibility that few people truly understand.You'll learn:Why leadership growth changes relationships and how to spot misalignment earlyHow to manage leadership loneliness without burning bridges or shrinking yourselfReal-world insights on resilience, boundaries, and professional growth from ChrissyPractical strategies for growth, including peer groups, time boundaries, and smarter relationship investmentsThis episode covers leadership loneliness, personal growth, business mindset, resilience, peer networks, professional alignment, and managing relationships as your business grows—all through a practical, relatable lens. You’ll walk away with clarity on how to protect your energy, surround yourself with the right people, and keep growing without losing momentum, confidence, or yourself.If you’re building a business, leading a team, or managing growth and feeling the isolation that comes with it, this conversation will hit home—and give you tools to move forward.👉 Join the conversation: Leave a comment with what resonated most, drop a review if this episode helped you, We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIn Episode 36 of The Business Fix, Chrissy and Josh tackle one of the most uncomfortable (and unavoidable) realities of leadership: not every employee shows up the same way, and pretending they do is hurting your business. This episode takes a hard, honest look at A, B, and C players, why those labels are so often misunderstood, and how great leaders use them ethically to build strong teams without wrecking their culture.With a mix of real-world stories, sharp humor, and no-BS leadership insight, they break down how to identify high performers without creating arrogance, why your “middle players” are actually the backbone of your organization, and how so-called C players often fail because they’re in the wrong seat—not because they lack capability. You’ll learn how to lead different types of employees effectively, avoid the trap of chasing only A players, and make smarter decisions around hiring, promotion, coaching, and termination.You’ll also hear about:Why hiring only A players can destabilize your entire teamHow to ethically manage performance without turning people into labelsThe difference between a skills gap and a values mismatchWhen repositioning an employee makes sense—and when it doesn’tHow clarity, consistency, and expectations drive real accountabilityWhy strong leadership systems matter more than raw talentThis episode iWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIn Episode 35 of The Business Fix, Chrissy and Josh dive into one of the most frustrating and misunderstood parts of being a business owner or manager: employee expectations. What should you realistically expect from your team—and what is completely out of line?They break it all down with a candid, hilarious, and deeply practical discussion, laying out the 3 E’s of a healthy team member—Engagement, Ethics, and Evolution—and why these non-negotiables are the baseline for a thriving workplace culture.You’ll also hear about:What to do when employees miss deadlinesHow to know if it’s a skill gap or a will gapThe danger of “freestyling” (aka ignoring SOPs)Why mind reading and “owner-level obsession” are completely unfair expectationsThe truth about asking for help—and why it should be celebrated, not punishedWhy psychological safety and radical ownership must go hand-in-handThis episode is packed with hard-earned leadership insights and actionable strategies that will help you create a high-performing team without burning them—or yourself—out.🎯 Perfect for small business owners, people managers, team leaders, and execs who want to build a culture of accountability and growth.👉 Got feedback or want to share how this episode hit home? Leave us a comment, review, orWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailWhat do employees really expect from their leaders today and why are so many leaders missing the mark?In this episode of The Business Fix, Chrissy and Josh break down the unspoken expectations employees have of their leaders in today’s workplace and why pay, perks, and benefits aren’t enough to keep people engaged or loyal anymore.From clarity and consistency to honesty, fairness, and predictable leadership, this conversation digs into what actually drives employee retention, motivation, and trust. You’ll hear real-world examples of leadership mistakes that quietly push good employees out the door, why “quiet quitting” is really a leadership issue, and how small breakdowns in communication create massive cultural problems.You’ll learn why employees leave leaders (not companies) and the three non-negotiables they expect from leadership. Chrissy and Josh explain how clarity and consistency reduce anxiety, boost performance, and create trust, why predictability matters more than perfection, and how poor leadership habits quietly kill engagement. You’ll also walk away with simple, practical ways to build loyalty, psychological safety, and a workplace people actually want to be part of. If you’re a business owner or manager frustrated by turnover, disengagement, or the feeling that “no one wants to work anymore,” this episode challenges that mindset and offers practical, actionable ways to becoWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailWhat if the biggest thing holding your business back… is a fear you haven’t even named yet? Most leaders think fear shows up as hesitation but in reality, it disguises itself as over-preparation, procrastination, busyness, and even perfectionism. In this episode of The Business Fix, Chrissy and Josh break down how fear silently shapes decisions inside small and medium-sized businesses. They reveal why fear isn’t the enemy (unmanaged fear is) and walk through practical tools to help business owners and managers regain clarity, momentum, and confidence. From identifying catastrophic thinking to applying structured decision-making, this conversation reframes fear as something you can measure, manage, and move through. You’ll learn how to recognize fear-based behavior in yourself and your team, assess whether a fear is objective or imagined, calculate the real cost of inaction, and build simple habits that help you stay grounded when stakes feel high. You’ll also hear how intentional time-blocking, naming your fears out loud, and shifting from “thermometer” to “thermostat” leadership can create lasting stability in your culture. By the end of this episode, you won’t just understand your fear, you’ll know exactly what to do with it. You’ll walk away with actionable frameworks that reduce overwhelm, strengthen decision-making, and help you lead with more confidence and clarity than ever beforeWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailTinkering with your business because you’re “just making it better”? Be careful! You might be unintentionally setting fire to something that wasn’t broken to begin with. In this episode of The Business Fix, Josh Troche and Chrissy Myers explore the surprisingly common problem of business owners who shake things up out of boredom: leading to mission drift, marketing misfires, and flatlined sales.If you're a small business owner, marketing manager, or CEO trying to build authority with podcasting, grow your brand, or improve your content strategy without blowing up what’s already working, this one’s for you.You’ll learn how to recognize whether your business is truly broken or if you’re just bored and craving a dopamine hit. We’ll show you how smart delegation and a clear mission can keep you from making unnecessary changes, what marketing metrics (like customer acquisition cost and lead pipeline) you should monitor before declaring your funnel broken, how to avoid “pod drift” when using podcasting for marketing, and when it’s time to realign with your vision versus when you just need a networking event, a nap, or a boredom buster experiment. This episode offers real-world advice for staying engaged in your business without breaking what’s working. If you’re a small business owner, marketing manager, CEO, or team leader trying to level up without spiraling out, this one’s for you. And remember: anyWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIn this episode of The Business Fix, Chrissy and Josh dive headfirst into a crucial topic for every small business owner and manager: resiliency. Following last week's breakdown on burnout, this conversation flips the script and focuses on building the kind of resilience that doesn't just help you bounce back but helps you bounce forward.Chrissy shares personal insights from her book Reluctantly Resilient and breaks down what she calls the Resilient Operating System, a practical toolbox of habits, mindsets, and systems to help leaders lead through pressure and change. Josh adds his operational and marketing perspective, revealing how a business can be structured for resilience even when the leader steps away.You’ll discover why resilience is a learnable skill (not a fixed trait) and how it shows up differently in your personal life versus your business. Chrissy and Josh explore how to lead without burning out by embracing rest as a leadership tool, why grit without grounding leads to burnout, and how to future-proof your business with documented processes, cross-training, and diversified marketing and revenue streams. They also dive into how to navigate tough conversations with calm clarity and build the financial and operational buffers every business needs to stay strong in uncertain times. Whether you're in crisis mode or just preparing for the next big challenge, this eWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailYou’re hitting your goals. Business is growing. But you’re running on fumes—and no one’s asking if you’re okay. If that feels familiar, this episode is for you.In this honest and relatable conversation, Chrissy and Josh break down what burnout really looks like for business owners and managers. Josh shares how ignoring the signs landed him in the hospital. Chrissy explains why “rest is a leadership skill” and how she learned (the hard way) to protect her energy and her team. Chrissy and Josh unpack the subtle burnout symptoms high achievers tend to ignore like emotional numbness, over-scheduling, and detachment from wins. They reveal how even your best employees may be silently burning out, why hustle culture kills productivity, and how to spot the early warning signs in both yourself and your team. You’ll also learn the difference between supporting your team and enabling poor performance, plus the exact systems Chrissy uses to model sustainable, resilient leadership. Whether you’re a business owner, team leader, or burned-out manager trying to keep it together, this episode gives you the tools to create a healthier business without losing your mind (or your best people).💡 Rest isn’t weakness, it’s your competitive edge.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailWhen failure shows up at your business’s front door for the third time... Should you offer it coffee or finally figure out why it keeps showing up? In this episode, Chrissy and Josh dive headfirst into the messy middle of managing failure in leadership, because let’s be real: business mistakes happen, and how you respond can make or break your company culture.From missed targets to employee slip-ups to operational misfires, this episode is your unofficial guide to handling setbacks with clarity, courage, and just enough humor to stay sane. Whether you’re a founder working on your CEO mindset, a team lead navigating employee expectations, or a manager trying to build workplace trust, this conversation is packed with practical tools and real-world insights you can put into play immediately.You’ll discover why leadership failure can spark leadership growth, how emotional intelligence and psychological safety drive innovation, and how to run a clear postmortem analysis that focuses on fixes, not blame. We also cover how your failure response, leadership communication, and operational systems shape your team dynamics and define your ability to lead under pressure. Listen in, laugh a little, and learn how to lead smarter even when things slightly go side ways.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailYou’ve built a team, juggled priorities, and probably asked yourself more than once, “Why aren’t they just doing the thing?” If leading people feels harder than it should, you’re not alone and you’re not doing it wrong. But you might be defining leadership the wrong way.In this episode, Chrissy Myers and Josh Troche get real (and get a little feisty) about what leadership actually looks like in today’s workplace. Whether you're a small business owner, mid-level manager, or a leader-in-training, this conversation is packed with practical insights, relatable stories, and a few laughs (and one or two references to crappy wall art).Discover why clarity in leadership builds trust and cuts through confusion, and how the 3 C’s: Clarity, Consistency, and Care shape strong team culture. Chrissy and Josh explore how servant leadership fosters accountability without falling into micromanagement, and share actionable tips on delegation, emotional intelligence, and follow-through. You'll also learn the key difference between management and leadership because one runs the day-to-day, and the other defines where you're headed.This episode is your crash course in modern leadership habits that make a real impact on team culture, employee retention, and business growth with practical insights you can actually use.Leading from the front or managing the chaos behind the scenes, you’ll walk away with a fresh understWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailThink owning a business means total freedom and unlimited time off? Yeah… about that.In this episode of The Business Fix, Chrissy Myers and Josh Troche challenge the outdated hustle mindset and break down why work-life balance is a myth and how work-life harmony is a more sustainable goal for business owners and leaders.Through stories, stats, and a little sarcasm, they share how intentional leadership, smart time management, and better business systems can help you scale without sacrificing your sanity.You’ll learn how to perform a simple time audit to see where your hours really go, build standard operating procedures that strengthen your team and free you up to lead, improve company culture through clearer team communication, delegate with confidence instead of defaulting to micromanagement, and set boundaries that protect both your business goals and your personal life.This episode is a must-listen for anyone in business ownership, small business operations, or leadership roles who’s tired of burning the candle at both ends and is ready to take back control.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailReal impact starts when your business shows up for something bigger than profit.In this episode, Chrissy Myers and Josh Troche break down how purpose-driven businesses are using community engagement to boost brand loyalty, strengthen company culture, and create meaningful impact both inside and outside the workplace.From offering pro bono services and sponsoring youth sports to celebrating employee volunteer hours, Chrissy and Josh share real-world tactics that small and medium business leaders can start applying today, without a massive budget or marketing team.They also explore how to align community efforts with your company’s core values, empower employees to serve in meaningful ways, choose the right long-term partners, share your impact authentically without sounding like PR, and why giving time can often be more powerful than writing a check.Whether you’re just starting to think about giving back or looking to deepen your company’s social impact, this conversation will inspire you to lead with purpose, and show you that doing good is good for business.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailYour employee just posted something wild at 2 a.m., and now your phone won’t stop buzzing. Sound familiar? In today’s business climate, every team member is a public voice and that can either boost your brand reputation or torch it in a blaze of digital drama.In this no-fluff episode of The Business Fix, Chrissy and Josh unpack the must-know strategies for managing personal social media without losing your mind or your mission. It’s not about micromanaging; it’s about setting expectations for healthy online behavior, smart leadership communication, and a proactive PR strategy in a world where one post can unravel years of brand-building.Designed for small and medium business owners, managers, and HR leaders, this episode tackles real-world challenges around digital conduct, employee expectations, and maintaining a resilient workplace culture.You’ll learn how to craft a clear social media policy, embed it in your employee handbook, and have it signed off from day one. Discover how to handle difficult conversations with emotional intelligence, protect your brand reputation while encouraging honest team communication, and manage the fine line between front-line and leadership behavior expectations. Plus, how to make social media management a tool for brand advocacy, not chaos.Chrissy shares hard-earned lessons (including that viral YouTube moment), while Josh brings a sharp marketing and opWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIs fear running your company... or are you?From bad hires to business blowups, fear has a way of sneaking into your strategy, even when you think you’ve got it all under control.In this episode of The Business Fix, Chrissy and Josh unpack the often-ignored ways fear influences your decision-making, disrupts team dynamics, and chips away at your leadership mindset. Chrissy shares how the fear of hiring mistakes leads to reactive decisions and cultural chaos, while Josh digs into how uncertainty in business creates anxiety loops that kill momentum. They explore how fear of failure (and the lesser-talked-about fear of success) sabotage good leaders by making them second-guess what they already know. Spoiler alert: growth doesn’t come from staying safe.They also get real about how emotional intelligence helps leaders recognize when fear (not logic) is driving decisions, and why professional development is critical to keeping middle managers growing instead of stalling. You'll hear the difference between healthy fear that encourages planning and paralyzing fear that creates stuck teams, how to break free from fear-based leadership, and what it takes to build a resilient team rooted in strong business culture. Chrissy and Josh offer clear strategies for managing fear, and show what real resilience in business looks like when things go off script.If your goal is to boost team dynamics, improve decision-making, or level up your leadership mindset, consider this your reminder: fear may be part of the journey, but it shouldn’t be in the driver’s seat.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailYour team is always moving, but is it moving forward? If you’re constantly solving the same problems, it might be time to rethink how you’re developing your people.In this episode of The Business Fix, Chrissy and Josh dive headfirst into the misunderstood world of professional development and why it’s not just another line item on your HR checklist. Whether you’re a business owner trying to improve employee retention, a manager focused on team engagement, or a leader looking to level up your communication skills, this conversation will make you rethink what growth really looks like.Chrissy shares her strategy-first approach to training and development, drawing from years of investing in everything from leadership training to soft skills workshops. Josh, ever the skeptical operator, reveals how he approaches professional training with brutal honesty and a bias for practicality. But together, they agree on this: if you're not investing in personal growth, for yourself and your team, your business strategy is already falling behind.They explore the ROI of aligned staff development, how to avoid “fluffy” professional training programs, and why most continuing education falls short of real impact. You'll hear how effective strategic planning, time management, and workplace learning all work together to build real capacity, not just add tasks. Chrissy and Josh also dig into what it takes to create a true coaching cultWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailLet’s be real… running a business can feel like an endless game of whack-a-mole. You're juggling emails, putting out fires, chasing invoices, and somewhere in the chaos, you know you’re supposed to be “strategically planning”… but what does that actually look like when you’re just trying to make payroll?In this episode of The Business Fix, Chrissy and Josh dive into the often-overcomplicated world of strategic planning and how it can bring real structure to your business. Whether you’re leading a small team or scaling a growing company, you’ll learn how defining a clear mission and vision is the foundation for effective goal setting, smarter business strategy, and more confident leadership development. Chrissy shares how authentic personal growth fuels not just your decision-making but your impact, and how aligning your personal values with your business's purpose creates a powerful ripple effect on company culture.You’ll discover how building clarity around your “why” leads to stronger team alignment, how to prevent culture drift through better team communication, and how to create systems that support both everyday execution and long-term success. Josh unpacks the SMART goal framework and explains how specificity, accountability, and relevance help turn big dreams into tangible, trackable business goals. They also break down the difference between a business plan and a strategic plan (one gets you fWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailMost of us try to dodge tough conversations at work, but avoiding them only creates bigger problems.In this episode of The Business Fix, Chrissy and Josh unpack what it takes to confidently navigate the sweaty, uncomfortable moments that most business owners and managers try to avoid. Whether you’re managing performance issues, dealing with employee feedback, or preparing to set clear expectations, you’ll walk away with actionable leadership skills you can implement immediately. From layoffs and late arrivals to navigating client breakups, the duo dives deep into the art of direct communication while preserving empathy at work.Chrissy shares one of her favorite leadership development tools: the DEARMAN GIVE FAST framework — a proven HR best practice grounded in emotional intelligence and behavior-based feedback. You’ll learn how to stay focused, communicate clearly, and address performance concerns in a way that supports organizational health and employee retention.Josh brings humor and practical perspective to the mix, highlighting why “winging it” is not a leadership strategy. You’ll hear how to build a communication strategy that enhances workplace communication and team leadership, all while reinforcing a healthy business culture.If you've ever stumbled through a difficult conversation or avoided one until it became a crisis, this episode will help you turn those moments into milestoneWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIs your team accidentally sabotaging your customer experience?In this brutally honest episode of The Business Fix, Chrissy and Josh unpack why most businesses get the customer experience (CX) so wrong and what to do about it. Whether you're struggling with client retention, poor reviews, or disjointed customer handoffs, this conversation gives you a clear roadmap to service excellence.Chrissy shares how her company uses three questions to empower employees to act in real-time, while Josh explores how operational consistency and smart automation tools can enhance (not hinder) the customer journey. You’ll also learn how values-based leadership and team communication set the tone for your frontline service, and why hiring for curiosity matters more than technical skill.This episode is packed with actionable small business tips, from interview questions that reveal a service mindset to process improvement strategies that ensure smoother customer handoffs. Plus, they highlight how aligning your core values with your hiring practices, training, and leadership mindset creates unforgettable customer moments and loyal clients.If you want empowered employees, happier customers, and a stronger brand reputation, you can’t afford to miss this one.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailEver walked into the office wondering if you’re leading with strength or just faking calm while barely holding it together?In this episode of The Business Fix, Chrissy Myers and Josh Troche dive into the real-world challenges of managing emotions in leadership. They explore the true role of emotional intelligence in effective business leadership, breaking down the difference between emotional regulation and suppression, and how leaders can provide emotional support without becoming a therapist.You’ll learn why tone and timing matter in employee communication and office communication, and how empathetic leadership reinforces company values. The conversation covers how to build psychological safety, strengthen team dynamics, and walk the line between professional boundaries and authentic leadership.Josh shares hard lessons on dealing with frustration, while Chrissy reflects on navigating a family business transition. Together, they share insights on resilience training, conflict resolution, and shaping an organizational structure that supports a thriving workplace culture.If you’re a business owner, manager, or future leader, this episode will challenge and equip you to lead with clarity, emotional intelligence, and impact.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIf your team feels like it’s spinning its wheels, your top performers seem quietly disengaged, or your company values don’t line up with day-to-day behavior, you’re not alone. Business owners, people managers, and team leads are juggling high-stakes decision making, complex team dynamics, and the constant pressure to deliver results. The one ingredient that often separates thriving teams from dysfunctional ones? Consistency.In this episode of The Business Fix, Chrissy and Josh unpack how consistency in leadership isn't just a nice-to-have, it is your company culture. From missed opportunities in employee development to the hidden cost of inconsistent feedback culture, they explain why your team may be stuck in survival mode and what to do about it.Chrissy and Josh break down how inconsistency creates confusion, distrust, and disengagement and why consistent internal communication is essential for psychological safety and strong team performance. You'll discover the link between leadership strategy and employee retention, along with practical systems to improve manager training, team accountability, and workplace engagement. They also explore why innovation in business stalls without a safe work environment, and how building simple, repeatable habits can reinforce your values and support burnout prevention.Plus, hear real stories and strategies that will challenge your assumptions, make you laugh, and eWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIf you’ve ever felt that uncomfortable tension in the office, the kind where side-eyes replace handshakes and Slack DMs feel a little too flirty, you’re not alone. In this episode of The Business Fix, Chrissy and Josh take on the complex, messy, and all-too-common issue of workplace romance. Let’s face it: company culture is fragile. When power dynamics enter the dating scene at work, the ripple effects can wreck team productivity, damage workplace trust, and tank morale faster than bad coffee in the break room. Whether you’re dealing with an executive “secretly” dating someone two levels down or you’re just tired of the workplace gossip that comes from romantic entanglements, this episode is your reality check.We break down why ignoring workplace romance is a failure in ethical leadership, how favoritism at work undermines fairness and performance, and what a strong HR policy and consistent disclosure policy should look like. We explore the line between healthy employee relations and toxic entanglements, how to set and enforce professional boundaries without sounding like the "love police," and when to separate employees in relationships without making it punitive. Plus, we show how transparency in leadership and clear leadership boundaries help shape a strong, healthy business culture.With real-life examples, candid humor, and tactical advice, Chrissy (the HR whisperer) and Josh (the operatioWe’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIf you're a small business owner or team leader who constantly feels like you're drowning in emails, putting out fires, and somehow still falling behind, this episode is your permission slip to stop managing chaos and start leading with intention.In this episode of The Business Fix, Chrissy and Josh dive deep into a dilemma many business owners face but rarely solve: the difference between working in your business versus working on it. Spoiler alert: staying stuck in operational tasks might feel productive, but it could be stalling your small business growth.We cover how strategic planning, delegation, and documented processes aren't just buzzwords, they're the lifelines that separate reactive leadership from visionary leadership. With a solid business strategy, you can make room for the white space you desperately need to think big, solve real problems, and finally innovate.We explore why automation is a powerful ally, not a threat, and how effective team management starts when you stop being the bottleneck. We dig into how fostering a strong feedback culture can prevent burnout, why conducting a time audit can transform how you work, how to spot the signs of reactive leadership, and the mindset shifts needed to align your leadership style with your true business priorities.This episode will challenge your mindset and offer tactical steps to help you build real business systems, not just survive another workweek.Your business doesn’t need more of your time. It needs more of your leadership. Let’s fix that.We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailFeeling overwhelmed by the pace of change in your business? Between content creation, marketing demands, team management, and daily operations, it’s no wonder most business owners feel like they’re drowning.In this episode of The Business Fix, Chrissy Myers and Josh Troche break down how AI tools for small business can simplify your systems, cut through digital clutter, and help you lead with clarity. Whether you’re looking to streamline small business operations, implement workflow automation software, or improve your content creation process, this conversation is packed with real-world insight, cautionary tales, and powerful time-saving tips.You’ll learn how to use AI productivity tools and marketing automation for small businesses in ways that actually support your team without sacrificing human connection or creative quality. From automating guest outreach and writing SOPs to refining your business operations and experimenting with task automation, Chrissy and Josh share what’s working (and what’s not).For those in content-heavy businesses, you'll also discover how AI podcast tools and AI tools for podcasters are speeding up podcast production, improving podcast editing, and transforming the podcast workflow from a chaotic scramble into a repeatable, scalable system. They’ll even show you how to ask ChatGPT more effectively to get high-quality drafts, thought partnership, and smarter decisions.You'll walk away with strategic ways to implement AI across operations, marketing, and team management without losing your brand voice or your team's trust. We share real examples of using AI for hiring, onboarding, finance, and content repurposing, while also highlighting why AI makes a powerful assistant but a poor replacement for thoughtful, human leadership.This is your call to action: don’t fear AI. Learn it, test We’ve heard it: “Nobody wants to work anymore.”People do want to work. They just may not want to work for your company, your culture, or your leadership style.That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.If you’re ready to stop blaming “the workforce” and start a team, join us.Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby.It is what your team does when you are not in the room.That is where The Business Fix on the Road comes in.We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.Book us for your next event, conference, or team meeting at businessfixpodcast.com. If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIn this episode of The Business Fix, Chrissy and Josh tackle one of the biggest myths in small business: that you can cut your way to greatness. Spoiler alert: you can’t. Instead, they explore how smart financial planning and intentional value creation can lead to sustainable growth, even under economic pressure and rising input costs.You'll learn why focusing solely on cost efficiency can backfire if you're not also improving customer experience and maintaining employee morale. They’ll walk through how to balance cash flow and expense tracking while staying alert to the hidden costs that can sink your team.Whether you’re responsible for financial management, team management, or you're running a lean B2B services operation, this episode offers practical strategies to strengthen your business resilience. From doing an efficiency study to conducting a supply chain audit, we cover all the areas business leaders tend to overlook until it’s too late.Plus, Chrissy and Josh share how crisis planning and an adaptable leadership mindset can shift your entire approach from reactive trimming to proactive growth. They even touch on small business pricing, the impact of inflation and purchasing power on your team, and the importance of building a strong revenue strategy that aligns with your goals.If you’ve been caught in the loop of cutting business expenses without real strategic gains, this episode is your roadmap to smarter, healthier growth.🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailLet’s be honest, if you run a small or mid-sized business, HR is probably the last thing on your to-do list, somewhere behind sales calls and customer issues.Maybe you've handed off HR to your office assistant and expecting them to double as an HR generalist. And if you’ve ever had to deal with confusing employee complaints, messy terminations, or sketchy onboarding processes, you already know, it’s costing you more than you think.In this episode of The Business Fix, Chrissy and Josh tackle the critical role of HR for small businesses and why getting it right from Day One isn’t just smart, it’s essential. They break down what happens when you don’t have clear HR policies, the dangers of skipping formal job descriptions, and the silent cost of eroded workplace trust.Chrissy shares real-world examples from her work as an HR consultant at Clarity HR, including the difference between a full-time HR generalist and leveraging fractional HR services to bring strategic expertise into your organization.The duo also unpacks why a strong employee handbook is the foundation of HR compliance, how to create a consistent and legally sound onboarding process, and the hidden costs of neglecting employee relations and internal communication. Plus, they explore the serious risks of skipping a proper HR audit and failing to document performance issues.How investing in HR builds a foundation for team development, employee experience, and long-term employee retention.Whether you're at 5 employees or 50, this episode is your crash course in human resources strategy that helps reduce liability, improve morale, and support growth. Because trust us: you can’t build the plane mid-flight and you definitely can’t build your HR plan that way either.🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailHiring mistakes cost more than just time… They cost morale, momentum, and money. In this episode of The Business Fix, Chrissy Myers and Josh Troche share battle-tested hiring best practices that every business owner and manager needs to hear. Whether you're navigating the hiring process for the first time or you're burned out from high employee turnover, this episode gives you real-world insights to help you turn things around.You’ll learn the most effective recruitment strategies that actually work for hiring for small businesses. Discover how smart hiring, structured interviews, and practical recruiting assessments can save your team from costly mistakes. They also dive into job interview techniques, candidate screening, and strategic onboarding tips to help you build a high-performing team from day one.Chrissy and Josh don’t just talk theory, they walk you through how to build better staffing solutions and show you how to hire the right employee without breaking the bank or your culture.🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailJosh recalls a moment that stopped him in his tracks. He was dreading a call with a potential new client. He realized that if the relationship was already draining before the contract was even signed, what would it look like a few months in? That was the moment he knew: this wasn’t a fit. And he backed out.In this episode of The Business Fix, Chrissy and Josh apply that same clarity to something even harder: knowing when it’s time to let an employee go and say goodbye. With firsthand stories of workplace drama and team dynamics gone sideways, they unpack the high cost of inaction and how firing toxic employees might be the smartest move for your business management strategy.Whether you lead a small team or an enterprise, recognizing the ripple effects of toxic employees is vital. From declining employee morale to a deteriorating organizational culture, keeping the wrong person too long can derail your success. Chrissy and Josh don’t just talk theory, they offer clear, candid insight into navigating difficult conversations, boosting employee performance, and protecting small business leadership from unnecessary burnout.This episode doesn’t just address the how of employee termination, it tackles the why with empathy, strategy, and a dose of humor. If your business is being drained by workplace toxicity, tune in to learn why saying “goodbye” might be the most growth-friendly move you can make.🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIs your calendar full of business meetings that feel like a black hole of lost time? In this episode of The Business Fix, Chrissy and Josh break down the real cost of poor meeting strategies and why effective leadership starts with a productive meeting.Packed with tactical meeting tips, this episode teaches you how to create a clear, actionable meeting agenda, avoid “meeting hostages,” and make every meeting count. Whether you're leading virtual, hybrid, or in-person sessions, you’ll learn how to improve meeting effectiveness and turn meetings into a tool for employee engagement and stronger workplace communication.Discover how intentional meetings not only drive better business operations but also shape your entire company culture. With a mix of humor, tough love, and proven advice, this episode is your go-to guide for upgrading your organizational leadership through better meetings.If you're ready to stop wasting time and start using meetings as a strategic business asset, this one’s for you.🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIn this episode of The Business Fix, Chrissy and Josh get real about one of the most common business frustrations: why your leads just aren't converting. Are your marketing efforts falling flat? Are job postings attracting the wrong candidates or worse, none at all? This episode is packed with practical tips and a healthy dose of humor to help you get laser-focused on quality over quantity in both sales and hiring.Chrissy brings her HR and operations expertise, while Josh breaks down how to blend marketing strategy with direct outreach to attract the right people whether they’re clients or employees. Learn how to target your ideal client or hire with precision by moving beyond generic social media posts and spammy email blasts. This episode breaks down how to use AI tools and CRM systems to qualify leads effectively, craft job postings that attract the right talent, and avoid the common “spray and pray” approach. Discover how to balance digital strategies with personal outreach and turn your brand into a recruiting and sales powerhouse. Perfect for small business owners, sales pros, HR teams, and marketing managers, this episode offers immediately actionable advice to help you stop wasting time on bad leads—and start growing your business with intention. 🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailLet’s face it... MBA programs don’t teach you how to fire someone. But if you're a small business owner or a manager, it’s not a matter of if, but when. In this brutally honest and surprisingly funny episode of The Business Fix, Chrissy Myers (CEO) and Josh Troche (Operations & Marketing) take you behind the scenes of employee terminations: how to do it legally, ethically, and without causing chaos in your company.They unpack the messy emotional and legal realities of firing someone, from avoiding discrimination claims to protecting your company’s culture, brand, and team morale. You’ll hear personal stories, cautionary tales, and HR truths no one tells you—like what happens when you tell someone they’re getting fired... before the meeting.Whether you’ve got five employees or 500, this episode will give you clear, actionable strategies for handling terminations the right way. You’ll learn how to document performance issues like a pro, why “at-will” doesn’t mean you can fire on a whim, how to conduct a respectful 90-second exit, what to do when a long-time employee becomes toxic, and the one thing you should never do in a termination meeting. Packed with humor and real-world advice, this episode is your essential guide to handling one of leadership’s hardest moments with confidence and compassion.🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailAre your employees constantly falling short—and you're not sure why? Are you expecting perfection? You might be the problem.In this episode of The Business Fix, Chrissy and Josh take a deep (and hilarious) dive into one of the most common but overlooked issues in business management: employee expectations.They unpack the most common pitfalls leaders make when setting employee expectations and explain why unspoken expectations are often a fast track to future regrets. They dive into practical tools like SOPs, checklists, and video platforms such as Loom to help business owners create clarity and reduce miscommunication. You'll learn how to walk the fine line between clear direction and micromanagement, and why even top-performing employees can become overwhelmed without the right support—leading to burnout. They also explore the difference between assuming understanding and achieving actual alignment, the hidden dangers of tolerating toxic performers, and how culture, clarity, and communication form the golden triangle of employee success. If you're a business owner, manager, or team leader of 2 or 200 people, this episode is your no-fluff guide to getting everyone on the same page—and keeping them there.🔥 Bonus: This episode sets the stage for our next topic and why no employee should ever be surprised by it. 🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.👉 Head over to the website: www.businessfixpodcast.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan MailIn this eye-opening episode of The Business Fix, Chrissy Myers and Josh Troche dive deep into what truly makes a great leader. Most of us assume we're doing a good job, but this episode reveals how often we miss the mark. If you're a small business owner, department manager, or just stepping into leadership, this episode will challenge your thinking and give you practical tools to lead with confidence and avoid burnout. They highlight the high cost of poor leadership, including turnover, wasted time, and lost peace of mind, and offer practical fixes for developing leadership that builds resilient, engaged teams.Chrissy brings her HR expertise into play with honest insights about 360 feedback and managing intimidating leadership styles. Josh talks about the trap of micromanagement and the benefits of letting go, even when others won’t do it “your way.” They also explore emotional intelligence, authenticity in leadership, and how to be consistent in messaging and behavior, especially during tough times. 🔥 This episode delivers a powerful mix of humor, tough love, and real-world leadership tactics you can start using right now to level up your team and your business.  🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.👉 Head over to the website: www.businessfixpodcast.com🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!