The CX Changemakers

The CX Changemakers is a podcast for those who want to move Customer Experience beyond scores, metrics, and dashboards, and turn customer insight into real business value.Hosted by Maria and Henrik, the podcast is built on a simple belief: surveys don’t drive change, actions do. Drawing from their shared journey at Asiakastieto, UC, and Netigate, they explore how organizations can translate insight into decisions, behavior change, and measurable impact.Each episode features practical, hands-on conversations about building a truly customer-first culture, making CX a strategic asset, and creating outcomes that matter for both customers and the business.