The Human Protocol

In this episode of The Human Protocol Podcast, host Mykel Salomon sits down with Alex Sanfilippo — entrepreneur, podcast advocate, and founder of PodMatch — to explore a bold idea: in the AI era, podcasting is no longer just a content strategy. It's your brand archive. Your voice, your stories, your frameworks — all of it is becoming intellectual property. So what does that mean for how we show up, build, and create?This episode goes beyond microphones and download numbers. It's about ownership, purpose, community, and the courage to stay human while building the future.What You'll Learn in This EpisodeHow PodMatch was born — from a conference stage question, hundreds of conversations, and a whiteboard session to a thriving SaaS platform connecting podcast guests and hostsThe 4-step entrepreneurial framework Alex distilled from interviewing hundreds of successful founders: find your passion → get into the community → identify the problem → deliver the fastest viable solutionWhy your "why" matters more than your follower count — and how skipping your internal and external purpose leads to brand driftThe truth about podcasting as authority-building — it's not just SEO and visibility. Being a podcast guest shapes who you are and expands your mindsetPodcasting in the AI era — will we be talking to AI avatars of real people? Alex shares where he draws the line on his own IPThe social media shift from follower-based to content-based reach — and why this changes everything for creatorsCommunity over virality — why building a real tribe of aligned listeners beats chasing viral momentsAI, automation, and reclaiming your time — how smart automation frees you to be more human, not lessWhat policymakers should focus on now — Alex's "controlled burn" analogy for getting ahead of AI regulationPodMatch's future — going deeper on community and the possibility of live in-person eventsConnect with Alex SanfilippoLinkedIn: https://www.linkedin.com/in/alexsanfilippo/Website: https://podmatch.com/Connect with Mykel SalomonLinkedIn: https://www.linkedin.com/in/mykelsalomon/Website: https://thehumanprotocolgroup.com/ 

In this episode, we break down one of the most overlooked challenges in AI today: the implementation gap.AI looks perfect in demos. Clean outputs. Instant value. Seamless automation. But that’s only 5–10% of the work.The real challenge begins when organizations try to move from pilot to production.In this conversation with Issac Hicks, CEO @Autonomi, technology implementer and AI operator, we unpack why most AI projects fail not because of the technology… but because of poor planning, unclear problems, and flawed execution.We dive into:Why companies rush into AI without defining the real problemHow assumptions early in the process lead to failed outcomesThe difference between saving time vs generating real ROIWhy scaling a broken process with AI makes things worseThe importance of testing, change management, and ownershipBuild vs buy decisions and why most companies get it wrongOne of the biggest takeaways:👉 AI doesn’t fix your business.👉 It exposes it.If your foundation is weak, your processes unclear, or your teams misaligned…AI will scale those problems faster than anything else.This episode is a practical guide for leaders, founders, and operators who want to move beyond the hype and actually implement AI in a way that delivers real business value.Because the advantage won’t go to those who adopt AI first…⏱️ CHAPTERS00:00 Intro – The AI implementation gap01:12 Meet Isaac Hicks (AI implementer & operator)02:12 Why AI demos are misleading (only 5–10% of the work)03:27 When companies bring in implementers (start vs rescue mode)04:41 The #1 mistake: unclear problem definition06:14 Solving the wrong problem with AI06:50 Example: scaling bad outbound with AI08:28 Why planning is everything10:43 AI ROI explained: cost savings vs value creation12:13 The real ROI: reallocating time to revenue13:26 Why AI requires ongoing maintenance16:02 Testing before go-live (UAT, anomalies, adversarial tests)17:07 Avoiding AI failures at scale18:51 Data challenges: production vs test data20:39 Why change management is critical23:14 Who owns the outcome in AI-driven processes?26:02 Managing hallucinations in AI systems30:35 Build vs Buy: why 95% of companies should not build33:46 Why in-house AI projects fail35:22 Choosing the right AI model (OpenAI, Gemini, Anthropic)40:12 Designing flexible, model-agnostic systems43:57 Cloud vs on-prem AI infrastructure47:08 Contracts, liability, and data responsibility50:43 Advice for individuals learning AI52:37 Advice for companies implementing AI55:36 Advice for policymakers and governments58:30 The future of AI systems and control01:00:28 Outro – Staying human while building the future

In this episode, we challenge one of the most misunderstood ideas in business today: transformation.Most people think transformation means starting over. Burning everything down. Reinventing from scratch. But as Sarah Caminiti, Head of Business Transformation, explains, that’s not transformation, that’s destruction.Real transformation is quieter. It’s slower. It’s built on momentum, small wins, and strong foundations. It’s about rearranging what already exists, not replacing it.We go deep into what actually drives change inside organizations, from leadership behavior to team dynamics to the role of AI. Because the truth is, AI will not fix broken systems. It will expose them. If your foundation is weak, your processes unclear, or your culture misaligned, technology will amplify every gap.This conversation is a practical and human look at transformation across three dimensions: personal, structural, and technological. We explore why most transformation efforts fail, how leaders can create real momentum, and what it takes to build systems that actually work.We also unpack the biggest misconception in today’s AI-driven world: that transformation is fast, easy, and automated. It’s not. It requires clarity, ownership, and intentional design.The biggest takeaway is simple: transformation does not happen in announcements. It happens in the work no one sees.If you are leading change, building teams, or navigating AI in your organization, this episode will challenge how you think about progress, leadership, and what it really means to evolve.00:00 Intro – The truth about transformation01:05 Welcome to The Human Protocol01:45 Meet Sarah Caminiti – Head of Business Transformation04:00 Career journey and CX foundations07:50 What people get wrong about transformation08:10 Metamorphosis vs real transformation (Transformers analogy)10:30 Why transformation happens through momentum, not big moves11:40 The problem with performative transformation (LinkedIn vs reality)13:15 “I am because we are” – The power of collaboration16:20 The three pillars: personal, structural, tech transformation17:15 What leaders must shift first (taking up space)19:30 Transparency, communication, and trust in leadership23:30 Why assumptions destroy transformation efforts26:20 The importance of clear requirements and communication27:40 Why most teams skip the foundation28:50 AI is not plug-and-play – the real work behind it30:00 Building and maintaining a strong operational foundation32:00 Why AI needs ownership, maintenance, and strategy33:30 The future of roles and preserving human expertise35:00 What leaders should ask before adopting AI37:00 Where AI makes sense (and where it doesn’t)39:30 Designing experiences, not just automations41:10 How to create momentum in burned-out teams43:00 Small wins, focus time, and building confidence45:00 Why leaders must embrace failure as data47:20 Incentives and noise sabotaging CX49:30 Final advice – Trust your skills and build with intention

In this episode, we break down why AI deployment is not just a tech decision, it is a legal, commercial, and risk decision. Rory O'Keeffe, Commercial & AI Lawyer, shares how most failures do not come from the code itself, but from the contracts, the assumptions, and the lack of clarity around data. Founders often rush into AI tools thinking they are buying software, when in reality, they are taking on a new layer of risk. If you cannot clearly explain where your data goes, you are not deploying AI, you are outsourcing control.We also dive into what founders consistently miss, from weak contract terms to misunderstanding how data is used, stored, and even reused to train models. Rory explains why things like anonymization, auditability, and explainability are not just legal language, they are critical safeguards. The conversation highlights real examples of how AI can go wrong, not because of bad intent, but because of poor inputs, lack of oversight, or blind trust in automation. It is a reminder that AI is a tool, not the decision-maker.This episode is also a practical playbook for founders navigating AI. From asking the right questions before signing contracts to planning your exit before you even start, the focus is on staying in control. The biggest takeaway is simple, AI will not replace you, but someone using AI better than you might. The advantage goes to those who understand both the technology and the responsibility that comes with it.Tune in and learn how to deploy AI with clarity, protect your business, and make better decisions in a fast-moving world.

In this episode, we talk about digital deception in the age of AI and why online trust is becoming one of the most urgent problems we face. Kalie Nitzsche shares the painful personal story that led her to build Fuzzy Technologies after discovering that someone she trusted had created a synthetic identity and lied about nearly everything. What started as heartbreak turned into a mission to help people protect their identity, verify who they are talking to, and stay safer in a world where scams, impersonation, and deepfakes are growing fast.We also get into what Fuzzy is building and why it matters now. From portable identity verification to monitoring name, image, and likeness online, the goal is to give people more control over their digital presence. This conversation also opens up a bigger issue, how AI can be used for harm just as easily as it can be used for protection. Kalie explains why ethical AI, human oversight, and accountability are no longer optional, especially when online fraud is scaling at a pace most people still do not fully understand.This episode is also about leadership, grit, and what it takes to keep going when the path is uncertain. Kalie shares what it has been like building as a woman founder, raising capital, making hard pivots, and leading through rejection. It is a reminder that trust, both online and in ourselves, is something we have to actively protect and rebuild.Tune in and learn why the future of AI is not just about innovation, but about whether we can still trust what we see and who we are becoming online.

In this episode, we talk about how AI can be used to support people living with dementia in a more human way. Bruce shares how Memory Lane Games started from a simple idea, turning memories into games to help people reconnect and communicate. What they found is that the biggest barrier is not memory loss itself, but frustration. When experiences are simple, familiar, and personal, people begin to open up, share stories, and engage again.We also explore how AI is helping scale this impact. From creating personalized games in minutes to building an AI companion that listens, responds, and adapts to emotions, the goal is not automation, but connection. The system can detect emotional cues from voice, guide conversations toward positive memories, and even capture short moments of joy that families can receive and listen to. This creates a new way for families to stay connected, even when communication becomes difficult.This conversation is a reminder that dementia is not just about memory loss. It affects communication, confidence, and relationships. AI, when used with intention, can help bring back dignity, connection, and small moments of joy. It does not replace human care, but it supports it in ways that were not possible before.Tune in and learn how AI for good can help people reconnect, communicate, and feel human again.

In this episode, we break down why most AI projects fail, not because of the technology, but because of how they are managed. Larissa Schneider, Co-Founder and COO of Unframe, shares that the real gap is not in the models, but in execution. Many companies jump into AI without clearly defining the business problem they want to solve. Strategy decks look good, but when it comes to operations, projects stall. If there is no clear goal, no defined ROI, and no trust in deployment, AI will not deliver real value.We also talk about what actually works in enterprise AI. Start with the problem, not the tool. Measure outcomes. Focus on workflows that are broken, manual, or slow. The companies that succeed are not the ones chasing every new AI product, but the ones building systems that fit their business, their people, and their existing tech stack. There is also a strong reminder that AI is not just about automation. It requires alignment between IT and business teams, clear governance, and people who understand how to use it effectively.This conversation is a reality check for leaders. AI is not magic. It is a tool that only works when paired with clear direction, strong execution, and trust. The companies that treat AI as a business solution, not just a trend, are the ones that will move from idea to real impact.Tune in and learn what it really takes to deploy AI in the enterprise and get results that matter.

In this episode, we break down what AI really means for business owners today. Not the hype, not the headlines, but the real work behind it. Roberto Martinez, Founder & CEO of Braven Agency, shares why most small businesses feel left behind and how the gap is not about tools, but about clarity. It starts with knowing your pain points, your goals, and having simple processes in place. Without those, AI will not fix anything. It will only expose what is already broken. We also talk about what actually works. Start small. Fix one problem. Use AI to improve workflows, reduce time, and lower costs. The businesses winning today are not the ones chasing every new tool, but the ones using AI to make their operations better. At the same time, there is a real risk that many ignore. Most data breaches are caused by human error, not technology. If you do not have clear systems and security protocols, your business is more exposed than you think. This conversation is a reminder that AI is not about replacing people. It is about how people think, build, and adapt. The ones who take action, test, and learn will move forward. The ones who wait will fall behind. Tune in and learn how to start using AI in a way that actually moves your business forward.

SummaryIn this episode of The Human Protocol, host Mykel Salomon and guest Ty Givens discuss the misconceptions surrounding AI in customer support and leadership. They explore how AI is often seen as a universal solution, but in reality, it merely reflects existing processes and issues within organizations. The conversation emphasizes the importance of understanding workflows, the need for technical proficiency in leadership, and the continuous learning required to adapt to AI's evolving role in customer experience. They also highlight the significance of accountability, documentation, and the human element in support operations, ultimately advocating for a curious and proactive approach to leveraging AI effectively.TakeawaysAI is not a catch-all solution; it reflects existing processes.Organizations must understand their workflows before implementing AI.AI can expose weaknesses in customer support systems.Leaders need to be technically proficient to manage AI effectively.Curiosity and continuous learning are essential for success in the AI era.Documentation and maintenance are crucial for AI implementation.AI can impact customer satisfaction based on the quality of responses.Support roles are evolving with the integration of AI.Accountability for AI outcomes lies with the organization.The human element remains vital in customer interactions. Chapters00:00 The Illusion of AI as a Universal Solution06:06 The Importance of Intentionality in AI Deployment11:50 Navigating the Challenges of AI in Customer Experience17:45 The Necessity of Technical Acumen in Leadership23:55 Embracing the Learning Process29:51 The Balance Between Theory and Practicality

Title: Building Lasting Success in the AI Era: Insights from Jonathan MaximIntroduction: In the rapidly evolving world of technology, particularly in the realm of artificial intelligence, the allure of going viral can be captivating for founders. However, as Jonathan Maxim emphasizes in his recent podcast with Mykel Salomon, the true key to success lies not in chasing fleeting trends but in building sustainable products that genuinely solve problems. This blog post delves into the invaluable insights shared during the podcast, offering a roadmap for founders looking to create impactful applications.Main Content:1. The Landscape of App Development In today’s market, launching an app has become remarkably accessible. Jonathan Maxim, known as the "app launch guy," has guided the launch of over 300 apps since 2014. He underscores the importance of establishing a robust foundation—a well-developed product—before focusing on marketing and virality. Founders must prioritize building a product that resonates with users and addresses their needs, as this forms the bedrock for successful scaling.2. Understanding Virality vs. Engagement Many entrepreneurs equate virality with success, often overlooking the critical distinction between views and meaningful engagement. As Jonathan points out, achieving a million views on social media does not guarantee a significant number of downloads or active users. It’s essential to focus on real metrics—downloads and user engagement—rather than vanity metrics that do not translate into success. The goal should be to create a product that users find valuable enough to share organically.3. The Engineering of Growth Jonathan advocates for an engineered approach to virality, which involves having a referral component built into the app. This could mean unlocking features or offering discounts when users share the app with friends. By creating logical incentives for users to promote the app, founders can foster a self-sustaining growth cycle. This systematic approach allows for a more predictable and scalable business model.4. The Role of Advertising While organic growth is vital, Jonathan acknowledges the role of advertising in reaching the crucial first 10,000 users. This initial user base provides valuable data that can inform product development and monetization strategies. Founders should leverage ads to kickstart their user acquisition efforts but should also integrate organic growth tactics to create a balanced marketing strategy that complements itself.5. The Importance of Focus One of the biggest challenges founders face is the temptation to tackle multiple aspects of their business simultaneously. Jonathan emphasizes the importance of focusing on one core area at a time, whether it be product development, marketing, or sales. This focused approach not only prevents overwhelm but also leads to more significant progress in each area.Conclusion: Key Takeaways Building a successful app in the AI era requires a strategic mindset and a focus on sustainable growth. As Jonathan Maxim illustrates, the journey begins with a solid product, followed by the development of a growth engine that prioritizes meaningful user engagement over mere virality. By understanding the dynamics of user acquisition, leveraging both paid and organic strategies, and maintaining a focused approach, founders can create lasting impact in the tech landscape. Remember, success is not just about the quick win; it’s about building something that stands the test of time.#AppDevelopment #UserEngagement #SustainableGrowth #AITechnology #StartupInsights #MarketingStrategies #FounderAdvice #Virality #ReferralMarketing

Introduction: In today's rapidly evolving business landscape, traditional notions of experience and credibility are being challenged. With the rise of AI and innovative technologies, a new generation of leaders is emerging, unafraid to disrupt the status quo. In this episode of The Human Protocol, host MYkel Salomon speaks with Drew Carmichael, a young entrepreneur who is redefining success and showcasing how youth can be an asset in the world of business.Main Content:1. The Shift in Perception of Experience Drew Carmichael, who started his journey in e-commerce at a young age, emphasizes that experience is no longer solely measured in years. "The real question isn't how young you are. It is how intentional you are," he states. This highlights a significant shift: younger generations, equipped with fresh perspectives and adaptability, are proving that age does not dictate capability.2. Building Credibility in a Competitive Space Drew candidly shares his struggle to gain credibility as a young entrepreneur in a room full of seasoned business owners. He recounts how his family's history of resilience, including escaping a concentration camp, fueled his determination to succeed. His story is a testament to the idea that regardless of age, perseverance and authenticity can lead to trust and respect in business.3. Embracing Failure as a Learning Tool Drew’s entrepreneurial journey has been filled with both successes and failures, from selling collectibles in school to navigating the complexities of Amazon’s marketplace. He reflects, "I've failed so, so many times, but along the way, I've had to learn." This mentality of viewing failure as a stepping stone rather than a setback is critical for any entrepreneur.4. The Role of AI in Business Modernization AI has become a game-changer for Drew as he scales e-commerce stores. He discusses how young entrepreneurs leverage AI to enhance their business processes and adapt to market demands. Drew notes that it’s not just about having access to tools, but about designing systems that maintain trust and efficiency.5. The Importance of Human Connection In an era where technology often replaces human interaction, Drew emphasizes the value of genuine communication. He shares a pivotal moment when he shifted from formal communication to a more relaxed approach with clients, which led to better results. "People just want to be treated like humans in the end," he explains, underscoring the importance of building relationships in business.6. The Future of Entrepreneurship As Drew looks to the future, he recognizes the challenges of entrepreneurship but remains optimistic. He believes that young entrepreneurs have the advantage of flexibility and creativity, allowing them to adapt quickly to changes in the market. His journey serves as inspiration for others looking to carve their path in the business world.Conclusion: Drew Carmichael’s story is a powerful reminder that age is just a number in the realm of entrepreneurship. With the right mindset, a willingness to learn, and the ability to adapt, young entrepreneurs are not only capable but are also redefining what it means to be successful in today's world. The key takeaways from this episode include the importance of intentionality, the value of human connection, and the transformative power of technology in business.#Entrepreneurship #YoungLeaders #AI #BusinessSuccess #Ecommerce #HumanConnection #Credibility #Innovation #Failure #Motivation

Introduction:In a world where mental health issues are increasingly recognized, the search for effective healing methods remains a personal and often daunting journey. This conversation delves into the inspiring story of Rob Green, a US Navy veteran who transformed his life after facing unimaginable trauma and the limitations of traditional mental health care. Through unconventional methods and deep self-discovery, Rob found healing in the heart of nature, proving that recovery is not only possible but can lead to profound personal growth.Main Content:1. The Breaking PointIn 2013, Rob lost his father to suicide while he was on a humanitarian mission in the Philippines. This devastating event was compounded by his struggle with PTSD, which escalated until 2015 when Rob reached a breaking point. As he described, "It was like the camel with the legs wobbling, trying to hold that straw that finally broke his back." He found himself trapped in a cycle of substance abuse and emotional turmoil, desperately seeking help but feeling hopeless.2. The Limitations of Conventional HelpAfter his suicide attempt, Rob turned to the Department of Veterans Affairs for support. He faced long wait times and a system that often prioritized medication over genuine healing strategies. "I was just thinking, every time I come back to this guy, I get another medication," he recounted. The disconnect between his mental state and physical well-being became apparent, leading him to question the effectiveness of the treatment he was receiving.3. The Search for AlternativesRealizing that conventional methods were failing him, Rob embarked on a personal healing journey. He began researching alternative therapies, which led him to practices like forest therapy, also known as Shinrin-yoku. This Japanese practice encourages individuals to immerse themselves in nature, unplug from technology, and reconnect with their surroundings. Rob found solace in the forests, stating, "I started to be really present in my body without any mental inputs of stuff."4. Embracing Nature and CommunityRob's journey took him to the jungles of the Philippines, where he lived off-grid among tribal communities. This experience was transformative, allowing him to learn from the Atis people and engage deeply with nature. "I found doing that... I started to unpack stuff," he shared. The simplicity of life in the jungle provided him with a new perspective on trauma and healing.5. The Power of PresenceThroughout his journey, Rob emphasized the importance of presence in the healing process. Technology, while beneficial in many ways, often distracts us from what truly matters—our connection to ourselves and the world around us. "We're in a world now where we're always connected, which has a lot of benefits and convenience, but it's not always good for us," he noted. By stepping away from the noise of daily life, Rob discovered a path to genuine healing and self-acceptance.Conclusion: Key TakeawaysRob Green's journey is a testament to the resilience of the human spirit and the importance of seeking unconventional paths to healing. His story encourages those struggling with mental health issues to explore various options beyond traditional therapy, emphasizing that recovery is possible through self-discovery and connection with nature. In a world that often prioritizes speed and convenience, Rob's experience reminds us to slow down, embrace presence, and find healing in our surroundings.Tags: Mental Health, PTSD, Healing Journey, Alternative Therapy, Forest Bathing, Nature Therapy, Resilience, Veteran Support, Emotional Wellness, Mindfulness.

SummaryIn this episode of The Human Protocol, host Mykel Salomon and guest Carly Wolfe explore the evolving landscape of career growth in the age of AI. They discuss the shift from traditional career ladders to a more fluid understanding of professional development, emphasizing the importance of curiosity, clarity, and confidence. Carly shares insights on how leaders can foster a human-centered approach in their organizations while navigating the complexities of AI and its impact on hiring and talent management. The conversation highlights the need for individuals to redefine their growth trajectories beyond titles and to embrace problem-solving as a core competency in their careers.TakeawaysThe traditional career ladder is phasing away.Curiosity is essential for personal and professional growth.Development is about becoming your true self.AI is reshaping work but not identity.Finding clarity amidst noise is crucial.Leaders must foster a culture of learning and curiosity.Problem-solving is the future of work.Human-centered leadership is vital in the AI era.Growth should focus on value added, not just titles.Everyone has a responsibility to ensure inclusivity in the workplace.Chapters00:00 The Evolving Landscape of Career Growth05:04 Understanding Personal and Professional Growth11:22 Finding Clarity in the Messy Middle15:50 The Disruption of Traditional Career Paths20:02 Embracing Problem-Solving Mindsets26:11 The Three Cs: Clarity, Confidence, and Curiosity27:07 The Power of Curiosity in Career Development34:16 Navigating AI in Recruitment42:17 Rethinking Growth in the AI Era49:53 Humanity's Role in Tomorrow's Workplaces

TakeawaysAI projects fail due to poor problem definition, not technology.Clear problem specifications are crucial for AI success.Documentation and requirements are essential for effective AI solutions.Iterative development allows for learning from failures.AI can significantly improve processes when applied correctly.Understanding hallucinations in AI is vital for trust.Regulation is necessary to ensure safe AI practices.Leaders must embrace AI with a bottom-up approach.Experimentation is key to finding effective AI solutions.AI should enhance human roles, not replace them.SummaryIn this episode of the Human Protocol Podcast, host Mykel Salomon and guest Ian Cook discuss the realities of implementing AI in business. They explore the common pitfalls of AI projects, emphasizing the importance of clearly defined problems and thorough documentation. The conversation highlights the iterative nature of AI development, the significance of learning from failures, and the need for regulatory frameworks to ensure safe AI practices. Cook shares insights from his experience in the industry, advocating for a bottom-up approach to AI adoption that empowers teams and enhances human roles rather than replacing them.Chapters00:00 Introduction to AI in Business03:12 Understanding the Hype Cycle of AI11:33 Narrowing Focus for Successful AI Projects18:09 Case Study: AI in Insurance Underwriting21:04 Addressing Hallucinations in AI Models29:10 Defining Success in AI Implementation31:47 Managing Expectations and Trade-offs35:10 The Role of Leadership in AI Adoption37:54 Bottom-Up Approach to AI Integration41:23 Shifting Mindsets for AI Success46:21 Encouraging Experimentation in AI Development48:54 The Need for Regulation in AI54:05 Advice for Future Generations in AI

SummaryIn this episode of The Human Protocol Podcast, host Mykel Salomon engages with Danny Brassell, a seasoned speaker and educator, discussing the importance of storytelling in the age of AI. They explore how personal narratives can create authentic connections, the significance of reading in leadership, and strategies for effective public speaking. Danny shares his journey, insights on converting presentations into sales, and the potential of AI while emphasizing the need for human connection. The conversation concludes with advice for embracing life's journey and the power of storytelling.TakeawaysYour story is your greatest differentiator in a world flooded with AI-generated content.Clarity about your audience and the problem you solve is crucial for effective communication.Connecting with your audience through relatability and authenticity is key to impactful presentations.Sharing failures can create a deeper connection with your audience than sharing successes.Reading widely can transform your thinking and enhance your leadership skills.Public speaking nerves can be managed through practice and preparation.Effective presentations should address both logical and emotional needs of the audience.AI presents both opportunities and challenges; it's essential to focus on authentic human connections.The journey to success is rarely linear; embrace the pivots and learn from them.Your audience genuinely wants you to succeed; leverage that energy in your presentations.Chapters00:00 The Power of Storytelling in the Age of AI01:49 Danny Brassell: A Journey of Pivots and Lessons Learned04:16 Crafting Compelling Presentations: The Five C's Framework08:34 Authentic Connection: The Human Element in Storytelling14:34 AI vs. Authentic Intelligence: The Importance of Human Connection16:44 The Transformative Power of Reading for Leaders24:30 Embracing the Stage: The Thrill of Public Speaking27:05 Converting Speaking into Sales: The Art of Connection29:09 Understanding Audience Dynamics in Presentations32:29 Crafting Compelling Stories for Impact34:38 The Art of Engaging Presentations37:28 Embracing Vulnerability in Public Speaking39:12 The Journey of Continuous Improvement45:26 The Power of Storytelling in Connection48:00 AI: Opportunities and Concerns50:48 Advice for the Next Generation

TakeawaysCommunity is where we become, not just belong.Support Driven started as a podcast to connect support professionals.Building a community is about serving its members, not the other way around.AI is changing customer support, creating both challenges and opportunities.Relationships are key to business success, not just the product.Quality over quantity is essential in community building.The best way to grow a community is one person at a time.Support Driven is a space for people to help each other, regardless of their tools.The legacy of Support Driven is about fostering human connections.Navigating the future requires balancing technology with human relationships.SummaryIn this episode of The Human Protocol Podcast, host Mykel Salomon speaks with Scott Tran, founder of Support Driven, a community for support professionals. They discuss the importance of community in the age of AI, the journey of building Support Driven, and the challenges and opportunities presented by technology. Scott shares insights on fostering relationships, the impact of AI on customer support, and advice for those looking to build their own communities. The conversation emphasizes the value of human connections and the legacy of creating spaces where people can help each other.Chapters00:00 The Essence of Community03:58 The Birth of Support Driven11:54 Navigating Growth and Challenges14:30 The Impact of AI on Customer Support21:22 Building Relationships in Business28:59 Navigating the Noise of AI Content31:26 The Role of Community in Job Searching34:37 Building Relationships in Support-Driven Communities36:12 Advice for Aspiring Community Builders38:22 Recognizing the Value of Community Growth39:24 Sustaining Community Through Conferences41:12 The Importance of Location for Community Events42:57 Future Plans for European Conferences46:11 Legacy and Independence of Support Driven50:52 Creating a Sustainable Community Garden54:10 Embracing Change with AI

SummaryIn this episode of The Human Protocol, host Mykel Salomon and guest Dorice Horenstein discuss the importance of being your own champion in a world filled with stress and burnout. They explore the concept of positive intelligence, the need for balance in life, and the impact of social media on self-perception. Dorice shares her journey from education to becoming a global thought leader, emphasizing the significance of inner strength and values. The conversation highlights the necessity of empathy, connection, and community in navigating the challenges of modern life.TakeawaysThe greatest strength is showing up fully human.Choosing to be your own champion is essential today.AI transforms tasks, not humanity itself.Authentic intelligence cannot be replaced by AI.Change comes from within, not from external forces.Balance in life is crucial for well-being.Social media can distort self-perception.Embracing imperfection leads to personal growth.Positive intelligence is a daily practice.Community-driven futures require empathy and connection.Chapters00:00 Introduction to the Human Protocol02:14 Dorice Horenstein's Journey05:10 The Importance of Being Your Own Champion09:15 Finding Inner Values and Strength09:19 Balancing Life's Challenges10:49 The Role of Social Media in Self-Perception12:13 The Concept of Positive Intelligence13:51 Daily Practices for a Balanced Life14:11 Understanding the Choose Framework15:03 Maximizing Human Potential15:47 The AIM to Core Framework16:44 The Need for Empathy and Connection19:44 Looking Towards the Future

SummaryIn this episode of The Human Protocol, host Mykel Salomon engages with Zach Engler, Chief AI Officer at C4 Technical Services, to discuss the transformative impact of AI on leadership, work, and society. They explore the importance of understanding AI, the need for self-reflection, and the future of work in an AI-driven world. Zach shares insights from his journey in AI, the trifurcation of work, and the role of agentic thinking in adapting to new technologies. The conversation emphasizes the importance of preparing organizations for AI, the implications for government policy, and the need for individuals to embrace change and self-discovery in the face of rapid technological advancement.TakeawaysAI is not replacing humans, but changing the nature of leadership.Understanding AI is crucial for effective leadership in the modern era.Self-reflection is essential to navigate the impact of AI on personal and professional life.The future of work will involve a trifurcation of tasks between AI, humans, and a combination of both.Organizations must adopt a crawl, walk, run approach to AI implementation.The societal impact of AI will be profound, affecting all sectors of work.Agentic thinking will be vital as AI becomes more autonomous.Governments need to consider ethical implications in AI development and deployment.Individuals should focus on their identity beyond their job roles in an AI-driven world.The future will require a balance between technology and preserving human culture. Chapters00:00 Navigating the AI Era: Leadership Challenges02:54 Zach Engler: A Personal Journey into AI06:06 The Evolution of AI: From Concept to Reality09:05 AI's Impact on Work, Life, and Relationships11:57 The Power of Agency in AI Development14:49 Agentic Thinking: The Future of Work17:50 Trifurcation of Work: AI, Humans, and Collaboration20:56 Preparing for the AI-Driven Future23:47 The Race for AI Supercomputing26:56 The Future of AI: Predictions and Possibilities33:53 The Importance of AI Leadership39:16 Navigating the AI Landscape42:29 Turning On Machines: A Historical Perspective51:53 Embracing AI: Messages for Individuals and Organizations58:28 The Future of AI and Humanity

SummaryIn this conversation, the speakers discuss the critical role of authenticity in today's professional landscape, emphasizing its importance in building connections and maintaining humanity. They explore the value of embracing imperfection and the confidence required to stand out in a world that often prioritizes perfection.TakeawaysAuthenticity is crucial for building connections.82% of professionals believe in the importance of authenticity.Confidence is key to standing out.Embracing imperfection adds value to our humanity.Perfectionism can hinder genuine connections.Being authentic helps maintain our true selves.The digital age demands more authenticity.Imperfect individuals can inspire others.Authenticity fosters trust in professional relationships.Humanity thrives on genuine interactions.Chapters00:00 Introduction to The Human Protocol Podcast00:50 Embracing Imperfection and Authenticity01:09 Human First Personal Branding in the Age of AI

SummaryIn this episode of The Human Protocol, host Mykel Salomon engages with Amy Graves, a passionate advocate for food transparency. They discuss the alarming prevalence of corn in processed foods, the misleading nature of organic labels, and the economic implications of choosing organic. Amy shares her personal journey with food allergies and emphasizes the importance of consumer awareness and responsibility in navigating the food system. The conversation also touches on the role of AI in food marketing and the need for greater ingredient transparency. Ultimately, they highlight the power of individual choices in shaping a healthier future.TakeawaysWe are outsourcing our health to corporations that care more about margins than nourishment.Corn is everywhere, it's cheap to grow, and it's linked to health issues.99 to 100% of all processed food is made from some form of corn.The organic label is often misleading and not as trustworthy as it seems.Consumer awareness is crucial for making informed food choices.AI in marketing can amplify misinformation about food products.We need to pull out our buying power to demand better food options.Nutrition labels are failing to provide the necessary information for consumers.Long-term health costs should be considered when choosing food.Education and advocacy are key to improving the food system.Chapters00:00 Outsourcing Our Health05:27 The Corn Conundrum10:18 The Hidden Costs of Processed Foods14:14 The Economic Side of Organic Eating18:00 Long-Term Health vs. Short-Term Costs22:15 Making Small Changes for Big Impact26:16 The Illusion of Food Labels27:52 Convenience vs. Health in Modern Eating29:59 The Role of AI in Food Marketing30:47 The Limitations of AI in Food Marketing32:20 Trust Issues with Nutrition Labels34:03 Identifying Hidden Consumers36:12 The Power of Lobbying and Regulation37:36 Comparative Food Quality: U.S. vs. Europe38:35 The Role of AI in Consumer Awareness40:36 The Importance of Personal Responsibility43:12 Steps Towards Healthier Eating50:56 The Need for Policy Change52:29 Tech Solutions for Food Safety55:53 Advice for Future Generations

TakeawaysEthics must be integrated into the architecture of AI systems.Curiosity drives innovation and leadership.AI poses risks that require proactive architectural planning.Measuring AI ethics is crucial for accountability.Most businesses fail due to lack of architectural foresight.The Architecture Maturity Index helps identify vulnerabilities.Contingency planning is essential for business survival.Leadership should focus on systems that support ethical decision-making.Government must regulate data collection to prevent information asymmetry.Future leaders must understand AI's implications for society.SummaryIn this episode of The Human Protocol Podcast, host Mykel Salomon engages with Ryan Roberts to explore the intersection of ethics, architecture, and leadership in the age of AI. They discuss the importance of integrating ethical considerations into the design of AI systems, the need for accountability frameworks, and the role of curiosity in driving innovation. Ryan shares insights on the Architecture Maturity Index, a tool for identifying vulnerabilities in organizations, and emphasizes the necessity of contingency planning for business survival. The conversation also touches on the responsibilities of government in regulating AI and the importance of preparing future leaders to navigate the complexities of AI ethics.Chapters00:00 The Ethics of AI and Leadership02:28 Curiosity and Personal Growth05:25 Understanding Ethical Architecture10:00 The Importance of Accountability in AI15:34 Measuring AI Ethics and Accountability19:10 The Role of Human Oversight in AI24:14 Architecting for Success in AI29:36 The Future of Ethical Leadership30:58 Understanding AI's Impact on Leadership34:41 The Architecture Maturity Index Explained40:39 Scaling: More Than Just Revenue46:59 Designing for Failure: The Importance of Contingency Planning51:46 Future Leadership in the Age of AI54:42 Government's Role in AI Regulation58:08 Advice for the Next Generation on AI

SummaryIn this episode of The Human Protocol Podcast, host Mykel Salomon and guest Janice Litvin discuss the evolving landscape of recruiting in the age of AI. They explore the importance of maintaining human connections in recruitment, the role of AI in streamlining processes, and the critical need for companies to focus on retention by fostering a supportive workplace culture. Janice shares insights on how to rehumanize recruitment, the significance of psychological safety, and offers practical advice for job seekers and HR leaders alike. The conversation emphasizes that while technology can assist in finding talent, it is ultimately the human element that sustains relationships and drives success in organizations.TakeawaysAI can assist in recruitment but cannot replace human connection.Retention starts from the first interaction with candidates.Companies must ensure their culture aligns with employee values.AI tools can have biases that need to be audited.Recruitment should focus on both skills and cultural fit.Communication is key in the recruitment process.Job seekers should highlight unique skills and accomplishments.HR leaders must prioritize the well-being of their teams.AI should be used to enhance, not replace, human interaction.Fostering psychological safety is essential for employee engagement.Chapters00:00 The Evolution of Recruiting in the Age of AI02:10 Janice Litvin: A Journey from Tech to Recruiting05:01 The Importance of Human Connection in Recruiting11:52 Retention: The Key to Successful Recruiting16:04 The Role of AI in Recruitment: Benefits and Pitfalls21:50 Wellbeing and Company Culture: A New Era of Expectations28:21 Navigating the Future: Balancing AI and Humanity33:16 Embracing Change and Passion in the Workplace35:48 Recruit to Retain: The Importance of Fit39:15 The Human Element in Recruitment43:15 Understanding Workload and Burnout46:56 Rehumanizing Recruitment in the Age of AI50:33 Advice for Job Seekers in a Changing Landscape54:00 Guidance for Companies Implementing AI01:00:00 Ethics and AI: A Call for Critical Thinking01:00:22 Advice to a Younger Self: Embracing Self-Worth

SummaryThe conversation explores the critical need for businesses to adapt to the AI landscape. Philippe Mesritz emphasizes the importance of training teams across various functions to thrive in an AI-driven world. He warns that failure to embrace AI will lead to obsolescence, highlighting the evolving roles in sales, customer success, and support as they integrate AI technologies.TakeawaysIt's essential to train teams for an AI world.Legacy systems will face challenges in the AI era.Adaptation to AI is crucial for business success.Sales strategies need to evolve with AI integration.Customer success roles are changing due to AI.Support functions must adapt to new AI tools.Understanding AI's impact is vital for all employees.Continuous learning is necessary in an AI landscape.Businesses must prioritize AI training for their teams.Ignoring AI trends can lead to significant problems.

SummaryIn this episode of The Human Protocol, host Michael Salomon engages with Alicia Joseph, a leadership development expert, to explore the evolving landscape of leadership in the age of AI. They discuss the importance of empathy in leadership, the necessity of adapting to AI's impact on work, and the significance of real-time feedback and coaching. Alicia shares her journey into leadership, emphasizing the importance of purpose over title, and offers practical advice for organizations and individuals navigating the integration of AI into their operations. The conversation highlights the need for a human-centric approach in leadership, especially as technology continues to advance.TakeawaysLeadership is a responsibility, not just a job title.Empathy is essential for effective leadership in the AI era.Real-time feedback and coaching are crucial for leadership development.AI cannot replace the human element in leadership.Understanding your team's individual needs is key to successful leadership.Organizations must have a clear strategy for integrating AI.Leaders should not fear admitting they don't have all the answers.Research is vital for AI founders to understand their market.Policies around AI should allow for flexibility and learning.Young leaders should embrace technology and learn continuously.Chapters00:00 The Human Element in Leadership05:58 Ali's Journey into Leadership11:04 The Essence of Leadership14:27 Navigating AI in Leadership Development24:25 Real-Time Learning and Development with AI32:19 Getting Started with AI in Leadership37:25 Unlocking AI and Automation Benefits39:16 The Future of Leadership: Empathy Matters41:35 Navigating Change with Empathy44:32 The Importance of Empathy in Leadership45:01 Advice for Aspiring Leaders51:52 Integrating AI: Strategy is Key55:51 Advice for AI Founders01:00:01 Policy Making in the Age of AI01:02:43 Advice for the Next Generation01:05:12 Closing Thoughts: Embracing Humanity

SummaryIn this episode of The Human Protocol Podcast, host Mykel Salomon engages with Tom Cox, a CEO, Executive Career Coach and Founder of Vertical Motion, to discuss the importance of authenticity in leadership amidst the rise of AI. They explore how AI amplifies human strengths and weaknesses, the challenges of trust in an AI-driven world, and the transformative power of personal resilience. Tom shares his journey of overcoming leukemia and how it shaped his purpose to help others become better leaders. The conversation emphasizes the need for a mindset shift in leadership, the role of AI as a tool, and the significance of human connection in a technology-driven era.TakeawaysAI can simulate ideas, but not truth.Authenticity is crucial in a synthetic world.Leadership requires empathy and authenticity.AI amplifies both positive and negative human traits.Trust in online interactions is declining.Personal resilience can redefine leadership.Mindset is more important than skillset in leadership.AI should augment, not replace, human roles.Curiosity about technology is essential for growth.Community-driven experiences will thrive in the future.TitlesLeading with Authenticity in an AI-Driven WorldThe Human Connection: Navigating AI and AuthenticityChapters00:00 Introduction to Authenticity in an AI World03:01 Tom Cox: A Journey of Leadership and Empathy06:47 The Currency of Authenticity12:27 The Human Premium: What Makes Us Unique18:15 AI as a Mirror: Reflecting Human Strengths and Weaknesses24:38 Transformational Impact of AI on Business28:59 Building Trust in the Age of AI29:29 The Role of AI in Coaching32:06 Positive Impacts of AI on Business Models35:53 Understanding AI for Career Growth37:36 Resilience and Personal Transformation46:25 Advice for Navigating AI Disruption

SummaryIn this episode of The Human Protocol, host Mykel Salomon engages in a thought-provoking conversation with Neil Travis, Head of Customer Experience at the Academy to Innovate HR. They explore the transformative impact of AI on work, leadership, and personal growth. Neil shares insights on navigating brave conversations about AI's implications, the importance of job satisfaction in a changing landscape, and the need for organizations to embrace AI as a tool for efficiency and innovation. The discussion emphasizes the significance of education, collaboration, and maintaining a human-centric approach in the face of technological advancements.TakeawaysAI is reshaping the workplace and requires brave conversations.Leaders must navigate sensitive discussions about growth and opportunities.Psychological safety is crucial for open dialogue about AI.Clarity and honesty are key in difficult conversations.AI may change job roles, but it can also enhance creativity.Job crafting will be essential in adapting to new realities.AI can help unlock previously unattainable opportunities.Education and hands-on experience with AI are vital for individuals.Organizations must prepare their teams for AI integration.Collaboration between AI companies and users is essential for success.Chapters00:00 The Human Protocol: Embracing Change with AI01:30 Neil Travis: A Journey in Customer Experience04:36 Brave Conversations: Growth and Development in Leadership09:01 Navigating AI: Job Security and Future Roles12:59 Finding Satisfaction: The Evolution of Work16:40 Job Crafting: Aligning Values with New Realities20:01 Leveraging AI: Tools for Creativity and Problem Solving24:23 Responsible AI Use: Balancing Automation and Human Insight26:38 Leadership in Uncertainty: Learning Together with Teams30:44 Navigating Uncertainty in Leadership34:18 Optimism vs. Pessimism in AI Adoption38:44 The Importance of Strategy in AI Implementation40:25 Opportunities in Customer Support with AI47:27 Advice for Individuals and Organizations on AI53:30 Guidance for AI Companies and Regulators

SummaryIn this episode of the Human Protocol Podcast, host Mykel Salomon and guest Coach Andrew Rios discuss the intersection of AI and human creativity. They explore how AI can serve as a tool for idea generation, content creation, and amplifying creativity while emphasizing the importance of maintaining a personal touch in the content produced. The conversation also touches on the cautious navigation of AI technology, the role of businesses and governments in implementing AI, and the personal journey of finding one's voice through technology.TakeawaysAI can surface hidden ideas and creativity.Maintaining a personal touch is crucial in AI-generated content.AI serves as an idea generator and thought partner.The journey of content creation can be enhanced with AI.Creativity is amplified through the use of AI tools.Self-reflection is key to leveraging AI effectively.Businesses should prioritize employee training in AI tools.Governments need to regulate AI with a fresh perspective.AI can help individuals find their voice sooner.Starting personal with AI can lead to significant improvements.Chapters00:00 The Human Story in AI01:43 Unlocking Ideas with AI05:41 The Future of Content Creation10:07 AI as an Idea Stimulator13:59 Creativity Amplified by AI17:20 Maintaining Authenticity in Content20:19 AI as a Personal Assistant25:34 Caution in the Age of AI27:57 The Power of Storytelling and Memory29:28 Learning from the Past31:01 AI as a Creative Assistant33:08 Engaging with AI: The Art of Questioning37:06 Unlocking Potential Through Inquiry39:04 Human-Centric AI Integration40:08 Starting Personal: The First Steps with AI44:44 Empowering Employees in AI Adoption47:43 Regulating AI: A New Perspective49:36 Advice to a Younger Self

SummaryIn this episode of The Human Protocol Podcast, host Michael Salomon and guest Kenji Hayward discuss the transformative impact of AI on customer support. They explore the importance of leading AI responsibly, the need for continuous learning, and the significance of maintaining the human element in AI interactions. Kenji shares insights on how to integrate AI effectively, emphasizing the importance of upskilling teams and leveraging data for proactive support. The conversation highlights the evolving roles in customer support and the necessity for leaders to embrace AI with a mindset focused on quality and customer experience.TakeawaysAI is fast and capable but not self-aware.Companies must write the human story in AI.Leaders need to guide AI with intent and accountability.Continuous learning is essential in the age of AI.AI should enhance, not replace, human interaction.Support leaders have control over AI implementation.Quality of service should not be compromised for efficiency.AI can provide valuable insights from customer data.Proactive support is the future of customer service.Embracing AI requires a mindset shift for individuals and organizations.Chapters00:00 The Human Protocol: Embracing AI Responsibly04:59 Understanding AI's Impact on Customer Support09:58 The Importance of a Continuous Learning Mindset14:54 AI as a Tool for Empowerment, Not Replacement20:01 Redefining Customer Support Roles in the Age of AI24:50 The Human Element in AI Integration29:55 Crafting a Personalized AI Experience30:22 Integrating AI as a Co-Pilot in Support Operations33:35 Leveraging Customer Data for Insights36:10 Proactive Support: Anticipating Customer Needs39:31 The Future of Support: Meeting Customers Where They Are41:59 Getting Started with AI: Practical Steps44:29 Empowering Individuals with AI Superpowers48:55 Maintaining Authenticity in AI-Driven Communication53:30 Advice for Individuals and Leaders on AI Implementation59:03 Quality Over Quantity: The Role of AI in Support01:00:57 Government's Role in AI Enablement and Regulation

SummaryIn this episode of the Human Protocol Podcast, host Mykel Salomon engages with tech executive Jay Nathan to explore the critical intersection of leadership, financial literacy, and the evolving role of AI in business. They discuss the importance of understanding financial metrics for effective leadership, the nuances of unit economics, and how AI can enhance efficiency without replacing human decision-making. Jay shares valuable insights for new leaders in tech, the significance of cash flow over revenue, and the potential risks of the current AI bubble. The conversation emphasizes the need for practical learning in conferences and the importance of solving real problems with technology.TakeawaysUnderstanding financial literacy is crucial for effective leadership.AI should be viewed as a tool, not a solution.Cash flow is more important than revenue in business.Leaders must understand unit economics to drive profitability.AI can enhance efficiency but should not replace human decision-making.New leaders should focus on delegation and understanding their business.Conferences should provide actionable insights, not just theories.The AI market may be experiencing a bubble that could correct itself.It's essential to solve real problems with AI, not just chase trends.Young people need opportunities to dream and innovate. TitlesNavigating Leadership in the Age of AIThe Financial Literacy Advantage for LeadersChapters00:00 The Irreplaceable Leadership Skill03:06 Understanding Financial Literacy as a Leadership Advantage05:50 The Importance of Financial Fluency in Business08:49 Unit Economics and Cost to Serve11:54 Interconnectedness of Business Functions14:50 AI as a Tool for Efficiency17:49 Using AI Effectively in Business20:54 Balancing AI Efficiency and Quality23:56 Advice for New Leaders in Tech26:43 Finding the Balance in Leadership30:26 The Importance of Team Dynamics31:54 Revenue, Profit, and Cash Flow: The Financial Reality35:39 The AI Bubble: Risks and Opportunities39:41 The Need for Dreamers in a Digital Age41:32 Conferences: A Shift Towards Practical Learning44:37 Getting Started with AI: Advice for Individuals47:31 Leveraging AI in Business: Key Strategies50:40 The Role of Governments in AI Regulation53:34 Advice for the Younger Generation in the AI Era

KeywordsAI, startups, entrepreneurship, fractional CTO, technology, innovation, business, leadership, human creativity, future of workSummaryIn this episode of The Human Protocol Podcast, host Mykel Salomon engages with tech visionary Bradley Freemel to explore the intersection of AI, entrepreneurship, and the future of startups. They discuss the rise of fractional CTO roles, the impact of AI on lean startups, and the importance of human creativity in an AI-driven world. Bradley shares insights on how startups can leverage AI to enhance their operations and the challenges that come with it. The conversation also touches on the responsibilities of AI companies, the role of policymakers, and advice for aspiring entrepreneurs.TakeawaysBradley Freemel identifies himself as a problem solver.The future of startups is leaning towards smaller, agile teams.AI can significantly reduce the time and effort needed for coding and development.Human creativity remains essential in an AI-driven landscape.Fractional CTO roles are becoming increasingly relevant for startups.AI can enhance customer support and improve user experience.The last 10% of any project is often the hardest to complete.Startups have the freedom to innovate faster than larger enterprises.Policymakers need to understand AI to create effective regulations.Entrepreneurs should leverage AI for market research and product development.TitlesThe Future of Startups in an AI WorldNavigating the AI Revolution: Insights from Bradley FreemelSound bites"I'm a problem solver.""AI is a golden tool.""Please do good."Chapters00:00 Introduction to The Human Protocol01:53 Bradley's Journey in Tech and AI05:36 Understanding the Role of a Fractional CTO08:47 The Future of Startups with AI13:18 The Human Element in AI Development18:54 Navigating Growth and Scaling with AI23:27 Leadership and Understanding AI27:05 The Positive Impact of AI on Society29:23 The Personal Touch of AI in Everyday Life30:39 The Rapid Evolution of AI Technology32:11 Navigating the AI Landscape: Tools and Solutions34:58 Intellectual Property and AI: Concerns and Solutions38:21 Building a Company: Leveraging AI for Success43:45 Advice for Individuals and Companies on AI Adoption49:17 Guidance for AI Developers and Policymakers

SummaryIn this episode of The Human Protocol, host Mykel Salomon engages with customer retention expert Sam Chandler to explore the intersection of AI, resilience, and human connection. They discuss the importance of resilience over efficiency in the age of AI, the psychology behind customer engagement, and how AI is reshaping customer expectations. The conversation emphasizes the need for empathy in customer support, the role of storytelling in maintaining human connection, and the importance of trust and transparency in AI interactions. Sam shares valuable insights on preparing for the future of work with AI, offering advice for individuals, companies, and governments on navigating this evolving landscape.TakeawaysResilience is more valuable than efficiency in the age of AI.Understanding customer psychology is crucial for engagement.AI should enhance, not replace, human interactions.Empathy is essential in customer support and AI implementation.Companies must prioritize user experience over mere efficiency metrics.Storytelling remains a powerful tool for human connection.Trust in AI systems is built through transparency and quality.Preparing for AI involves continuous learning and adaptation.Governments need to keep pace with technological advancements.The future of work will require a blend of human skills and AI capabilities.Chapters00:00 The Human Protocol: Introduction to AI and Humanity02:00 Resilience vs. Efficiency in the Age of AI07:19 The Psychology of Customer Engagement10:58 AI's Impact on Customer Expectations17:49 Preparing for the Future of Customer Support22:18 The Power of Storytelling and Community23:59 The Evolution of Customer Engagement in AI26:10 Transparency in AI Interactions26:51 Governance and Ethical Considerations in AI29:39 The Role of Creativity in AI Marketing30:59 AI Fatigue and Consumer Trust34:55 Building Trust in AI Support Systems38:10 The Future of Human Roles in Customer Service43:10 Leveraging AI for Data Insights43:45 Advice for Individuals and Companies on AI Adoption

KeywordsAI, leadership, adaptability, governance, technology, human experience, empathy, future of work, digital transformation, critical thinkingSummaryIn this episode of The Human Protocol Podcast, host Michael Solomon engages with Amir Khawaja, a distinguished engineer and leader in AI and technology. They discuss the importance of adaptability and discipline in the age of AI, the evolving roles within organizations, and the ethical considerations surrounding AI governance. Amir emphasizes the need for empathy in leadership and the significance of critical thinking as a vital skill in navigating the future with AI. The conversation also touches on the role of government in regulating AI and the implications of technology on society.TakeawaysReinvention is a continuous process, not a one-time act.Discipline is crucial in adapting to rapid changes in AI.Understanding the problem you're solving is key to effective AI implementation.AI's effectiveness is dependent on the quality of data provided.Critical thinking will be the most valuable skill in the age of AI.Empathy is essential for leaders to address concerns about AI.AI governance must involve cross-functional teams for effective oversight.The future of work will see roles evolving and hybridizing due to AI.Awareness of AI's resource consumption is important for sustainability.Meeting oneself is crucial for adaptability in a changing world.Chapters00:00 Introduction to The Human Protocol Podcast01:44 The Philosophy of Service and Leadership03:37 AI and the Discipline of Reinvention06:08 Adaptability vs. Reinvention in Leadership08:57 Evolving Roles in the Age of AI12:54 The Importance of Understanding 'Why' in AI Implementation13:38 Concerns About AI Disruption18:31 The Human Upgrade in the Age of AI22:08 The Balance of Automation and Human Involvement24:45 AI Governance and Leadership Responsibilities31:59 Embracing Creativity with AI32:49 Navigating AI Conversations with Empathy34:58 Grounding Principles in Times of AI37:08 Getting Started with AI39:59 The Importance of Critical Thinking in AI41:57 Experimentation and Implementation of AI in Business45:55 Trust and Data Sourcing in AI50:31 Government's Role in AI Regulation55:05 The Resource Challenge of AI58:54 Advice for Future Generations in the Age of AI

Why I created "The Human Protocol" podcast.

KeywordsAI, IT leadership, digital transformation, technology, human connection, data governance, future skills, strategic partnership, mentorship, career adviceSummaryIn this episode of The Human Protocol Podcast, host Michael Salomon engages with Renard Henry, head of IT at Toyota Connected, discussing the evolving role of IT leaders in the age of AI. Renard shares his journey from New Orleans to becoming a technology executive, emphasizing the importance of mentorship and leadership. The conversation explores the shift of IT from a support role to a strategic partner, the impact of AI on future job roles, and the necessity of balancing technological efficiency with human connection. Renard also provides insights on the skills needed for the future workforce and the importance of governance in AI implementation.TakeawaysAI is becoming integral to business operations.IT leaders must evolve from technical roles to strategic partners.Mentorship is crucial for developing future leaders.AI governance will be essential in the coming years.Understanding business goals is key for IT leaders.The landscape of technology is rapidly changing.Building connections can significantly impact career growth.Human interaction remains vital despite technological advancements.Preparing for AI requires continuous learning and adaptation.The future workforce must embrace AI and its implications.TitlesNavigating the Future of IT LeadershipEmbracing AI: The New Frontier for ITSound bites"AI is not going anywhere.""AI is going to help the business.""We need to reinvent ourselves."Chapters00:00 Introduction to The Human Protocol Podcast04:41 The Evolution of IT: From Keeping the Lights On to Strategic Partner11:21 Leadership vs Management: The Role of IT Leaders25:39 Balancing Efficiency and Humanity in the Age of AI30:24 The Role of Human Interaction40:12 Embracing AI for Personal Growth46:53 Governance and Ethical Considerations in AI

KeywordsAI literacy, technology, leadership, human-centered AI, responsible AI, data privacy, ethical AI, future skills, AI adoption, personal transformationSummaryIn this episode of The Human Protocol Podcast, host and guest Tiffany Whitener discuss the importance of AI literacy for everyone, emphasizing that understanding AI is crucial for personal and professional growth. Tiffany shares her journey with AI, illustrating how it has transformed her daily life and work. The conversation covers the impact of AI on jobs, the necessity of responsible AI development, and the importance of data privacy. Tiffany encourages listeners to embrace AI as a tool for enhancement rather than a replacement, highlighting the need for diverse voices in AI development and the role of leadership in fostering AI adoption. The episode concludes with advice for various stakeholders, including non-users, tech leaders, and governments, on how to navigate the evolving landscape of AI.TakeawaysAI literacy is essential for everyone, not just tech professionals.Tiffany's journey illustrates the practical applications of AI in daily life.AI can enhance creativity and problem-solving skills.Understanding AI is crucial to avoid being left behind in the job market.Leaders must model AI adoption to encourage their teams.Responsible AI development requires diverse perspectives.Data privacy is a significant concern in AI usage.Prompting is a critical skill for effective AI interaction.AI should be viewed as a tool to elevate human capabilities.Embracing change and continuous learning is vital for personal growth.Chapters00:00 Introduction to AI Literacy02:32 Tiffany Whitener's Journey with AI10:52 The Importance of AI Literacy12:11 Embracing Change: AI as a Tool21:15 Human Transformation and Reinvention28:28 Data Privacy and Ethics in AI33:35 The Importance of Ethical AI38:46 Mastering AI: The Art of Prompting44:29 Using AI Responsibly50:24 Advice for Embracing AI54:13 The Role of Government in AI Regulation

Keywordscommunity, customer experience, AI, belonging, human connection, purpose, leadership, technology, engagement, futureSummaryIn this episode of The Human Protocol Podcast, host Mykel Salomon engages with Nate Brown, co-founder of CX Accelerator, to explore the significance of community in today's rapidly evolving technological landscape. They discuss the importance of belonging, the evolution of customer experience, and the role of AI in shaping human interactions. Nate shares insights on building authentic communities, the 4P framework (Purpose, People, Place, Practice), and the necessity of maintaining human connection amidst technological advancements. The conversation emphasizes the need for organizations to focus on purpose-driven community building and the ethical implications of AI in customer experience.TakeawaysWe have traded reach for belonging.Communities provide a sense of identity and home.AI is transforming how we connect as humans.Purpose-driven communities are essential for engagement.The 4P framework helps in building effective communities.Authenticity in community building is crucial.Technology should enhance human connection, not replace it.Brands must keep their promises to customers.The most human brand wins in the competitive landscape.Building a community requires a strong internal culture.Chapters00:00 The Rise of Camp Fire's Communities02:45 Nate Brown: A Student of Customer Experience04:03 The Birth of CX Accelerator06:13 The Evolution of Community Engagement07:51 From Online Forums to Campfire Communities13:04 AI and Its Impact on Humanity19:30 The Balance of Technology and Humanity24:12 Building Meaningful Customer Communities27:13 The Shift Towards Experience-Driven Engagement28:11 The 4P Framework: Purpose, People, Place, Practice28:18 Building Internal Community and Purpose31:46 Creating External Communities and Co-Creation35:02 The Role of Activation in Community Building37:37 Advice for Building Communities42:00 Navigating AI and Community Engagement48:57 Reflections on Community and Personal Growth