The Proof by Periti Digital

In this episode of The Proof by Periti Digital, we sit down with Ben Ó Mathúin?— a SaaS operator and CS leader with 12+ years’ experience — to break down how Customer Success should actually drive revenue, not just react to problems.Here’s what we cover:Why churn and poor expansion are usually symptoms of broken go-to-market alignment — not just CS issuesHow to run a full “under the hood” diagnostic across your revenue engine (sales, onboarding, product, and CS)The biggest mistakes founders make between Seed and Series B when building their CS functionWhy “managing customers” is the wrong mindset — and how to turn customer insight into product and revenue growthWhat a high-performing CSM actually looks like vs. an average one (and how to coach the difference)How to build momentum fast inside a business without adding more tools or headcountThe reality of HubSpot and modern CS tooling — what works, what doesn’t, and where it’s headingWhy Customer Success should sit at the center of your entire revenue strategy, not on the sidelinesIf you’re serious about retention, expansion, and building a scalable revenue engine — this one’s worth your time.