The Shop Of Joy Podcast

No hard sells, no sales scripts. In this illuminating episode Sam discusses practical ways to close a sale whilst still keeping the customer experience exceptional.Follow Sam on linkedin https://www.linkedin.com/in/sam-bowden-457453159/?skipRedirect=trueVisit the Enjoy The Journey Website https://enjoythejourneyconsulting.co.uk/podcast

After the initial excitement of a training session fades, how do we ensure that we keep the team energised and focused on making the customer experience consistency excellent, day in/day out? In this revelatory episode, Sam discusses the best ways to keep your team engaged, excited and 'playing on the offence' with 7 easy to implement strategies. Follow Sam On Linkedin https://www.linkedin.com/in/sam-bowden-457453159/Visit Our Websitehttps://enjoythejourneyconsulting.co.uk

In this much-requested episode, Sam discusses key ways to connect with your customers over the phone or via video call in order to create an unforgettable experience.Check out our websitehttps://enjoythejourneyconsulting.co.ukSend us an [email protected] Sam on Linkedinhttps://www.linkedin.com/in/sam-bowden-457453159/

In this episode, Sam runs through five key customer experience focuses for businesses in the new year. Easy to implement, simple to measure, and with an outsized impact. These are five ways for you to truly enjoy the journey.

In this episode we are thrilled to invite special Guest Neela Prabhu onto the podcast, a homeopath, an ex High street pharmacist, one of the top female entrepreneurs of 2023 and a mean kickboxer. Neela also has 2 IVF babies and has been on a PND journey.We have known Neela for a short while now and whenever we catch up we always have stories to share and i always learn so I was fascinated dig a bit deeper into Homeopathy and the customer experience.Here is Neela's website: ⁠https://homeopathicharmony.co.uk/⁠ Here is Neela's Instagram: ⁠https://www.instagram.com/homeopathicharmony/⁠ Here is the Blue kit link as discussed on the podcast: ⁠https://homeopathicharmony.co.uk/shop/homeopathic-products/helios-basic-blue-kit/⁠ Here is Neela's podcast link: ⁠https://homeopathinyourpocket.buzzsprout.com/

Patience.... something we all want more of, but in this day and age of digital distractions and 'delivery on demand' it is something that can now seem in short supply. In this episode, Sam discusses the importance of patience in any sales environment and what can happen if we rush too fast through a sale or neglect our sales journey altogether. We also discuss some tips and tricks in order to cultivate patience on the sales floor in order to give your customers an unforgettable sales experience.

In this inspiring episode Sam sits down with Lauretta Wright, the Founder and Editor In Chief of Life In Magazines to discuss all things customer experience, self development books, balancing family life with work, bringng joy to a team and the immense power of daily gratitude. You can find Lauretta on instagram here https://www.instagram.com/lifeinmags/And check out life in magazines here https://lifeinmagazines.co.uk

The best restaurants leave a lasting impression - from the moment you walk in to the moment you leave they are palaces for unforgettable experiences. As retailers, what can we steal from these experiences for our own stores to create that word of mouth customer magic that keeps people coming back for more? Sam discusses the 5 key things retail can learn from hospitality in this insightful episode.

From powerful affirmations to planning the morning meeting...with 18 years of retail leadership experience, Sam explores the ideal morning routine to get the best out of yourself and your team - setting the tone for a day of retail excellence.

In this episode, we explore the 5 superpowers you need to create unforgettable customer experiences.Whether you’re a store manager, business owner, or sales ambassador...these skills matter. In fact, the best salespeople I’ve ever worked with all had these abilities and honed them to perfection.The good news? You can too.

In this increasingly disconnected digital age how do we create a personalised customer experience that doesn't feel intrusive, patronising or cliche? There is a fine line between a magic bespoke customer experience that feels like you know the customer and one that feels inappropriate or over the line. Sam discusses how to create customer magic, and just as importantly how to avoid sales cliches that get your customer running for the hills.

LETS TALK RAPPORT! The one thing that can set you apart from your competitors, the one thing we all crave but are starved of in this modern digital world. Sam discusses proven ways of creating unshakeable rapport with your customers from the first visit, to turn your customers into ambassadors for your business.

Follow up can be a dirty word amongst sales people, but it doesn't have to be! Great follow up is the bedrock of customer relationships, in this episode Sam discusses what great follow up should look like, how many times should you follow up and which retailers get it right!

Why do the first seven seconds matter so much in the world of retail? How can me make those first seven seconds count to create an incredible customer experience? How do we turn our customers into ambassadors for our business? Sam discusses all of this and more in this pilot episode.