the ux matto show

SummaryCaitlin and Matthew explore the intersections of art, nature, well-being, and creativity. They share personal stories, artistic influences, and insights on designing spaces and experiences that foster peace, curiosity, and connection.BioA globally recognized experience designer, author and keynote speaker, Caitlin Krause founded the interactive media studio and consultancy MindWise and built the digital wellbeing program about wellbeing and technology at Stanford University. She teaches at the University of Oregon. She has authored six celebrated books including Designing Wonder, Mindful by Design, and most recently, Digital Wellbeing. Her drive is to help individuals and teams navigate complexity and change in the future of thriving, prioritizing wellbeing, collaboration, and creativity. She advises organizations including TED, The U.S. Air Force, LinkedIn, Google, Meta, Oracle, Evernote, and the U.S. State Department.  Caitlin creates human-centered experiences mediated by technology, fusing creativity, meditation, storytelling, collaboration, and emotional intelligence for full life thriving.Chapters00:00 Cold (Silly) Open00:30 Exploring Lepidoptery and Freedom15:40 Art, Space, and Creative Focus22:19 Game Design and Wellbeing38:47 The Multifaceted Nature of Play and Game Design42:35 Curiosity and Adaptation in Creative Processes59:46 Skepticism vs. Cynicism in Personal Growth01:01:57 The Value of Shared Human Experience01:08:02 7 +/- 2 Questions01:08:23 Who did you help recently and how did it make you feel?01:09:32 What's your least favorite thing about your profession?01:10:46 What's the most beautiful thing you've seen this week that has nothing to do with a screen?01:12:52 What do you hope to not be carrying anymore?Keywordsart, nature, well-being, creativity, design, mental health, community, grief, curiosityhttps://www.etymonline.com/word/tourist

SummaryJessica and Matthew explore the intersection of outdoor survival skills and UX design, discussing how lessons from nature can inform better design, emotional management, and community building. Discover practical insights on resource trade-offs, the importance of embracing fear, and the value of diverse approaches in design and life.BioJessica Outlaw is a behavioral researcher and founder of The Extended Mind agency. Her work focuses on how people think, feel, and behave in immersive technologies with particular emphasis on safety, privacy, and inclusive design in VR/AR/XR spaces. https://www.extendedmind.io/Chapters00:00 Cold (Get on with it!) Open10:46 Emotional Management: Accepting Panic and Fear15:36 Self-Care and Resource Management: Balancing Perfectionism28:07 Cultural Observations and Ethnography34:54 Experience Design Challenges38:21 One is None41:44 Designing for Human Experience45:10 Seven Plus or Minus Two Questions47:31 Who did you help recently and how did it make you feel?49:14 What's your least favorite thing about your profession?51:44 What's the most beautiful thing you've seen this week that had nothing to do with a screen?54:28 Business Over Users54:56 Who should I talk with next?57:24 What do you hope to not be carrying anymore?ResourcesTrackers Portland Outdoor Education - https://trackerspdx.org/Breitenbush Hot Springs - https://breitenbush.com/Caitlin Krause - Digital Wellbeing - https://caitlinkrause.com/Mark Lepper - Seven Plus or Minus Two - https://en.wikipedia.org/wiki/Mark_LepperKeywordsUX design, outdoor survival, emotional management, community building, resource trade-offs, ethnography, experience design, Portland community, resilience

SummaryIn this conversation, Kristen Seversky and Matthew discuss the intersection of technology, AI, and human connection. They explore the challenges of implementing AI in organizations, the importance of collaboration, and the impact of technology on communities. Kristen shares her career journey in product management and reflects on the need for a paradigm shift in how we approach technology and its implications for society. They also touch on the role of renewable energy in the tech industry and the pushback from communities against tech companies.BioKristen Seversky is a product-managing, operations-thinking, code-writing, efficiency-driven, people person that believes in better. In her 15+ years in tech, she's shifted from her Software Developer origins to Product before landing more recently in the Product Operations space; whatever roles will absorb all the things she wants to bridge in this wild industry. Whether it's a large, enterprise company or a smaller startup with growth on the horizon, Kristen enjoys catering to the human elements and building collaborative connections in our increasingly automated world. Beyond work, you can find her deep in new indie games, being Very Online, and wrangling her toddler and dog.TakeawaysAI should not be a blanket term; we need specificity.Human connection is essential in tech development.The enshitification of technology is a real concern.People are craving authentic connections over AI solutions.Organizations often fail to understand their own workflows.The tech industry is in a cycle of maximizing profits.Community pushback against tech is growing.Renewable energy is becoming a focal point in tech discussions.AI is often implemented without understanding its impact.We need to focus on the human aspect of technology.Chapters00:00 Cold (prepare to qualify) open01:37 Human Connection vs. AI10:59 The Intersection of UX and Product Management19:00 The Challenges of AI Implementation25:39 The Circular Economy of AI38:18 The Intersection of Profit and Purpose50:52 Innovations in Renewable Energy and Data Centers53:14 The Role of Local Governments in Tech Development56:50 7 +/- 2 QuestionsKeywordsAI, technology, human connection, product management, community impact, renewable energy, tech industry, collaboration, organizational structure, innovation

SummaryIn this conversation, Faruk Ateş shares his journey from manifesting his dream job at Apple to navigating the complexities of identity and purpose in the tech industry. He discusses the transformative power of love, the importance of grieving loss, and how creating love momentum can enhance manifestation efforts. The conversation explores the intersection of love and professionalism, emphasizing the need for clarity in uncertainty and the value of being a generalist in a specialized world.BioFaruk Ateş An award-winning product manager, designer, and engineer, Faruk has worked with influential companies and minds across the technology industry. His experiences span from Fortune 500 corporations to underserved communities, informing his pioneering work on industry-changing web technologies like pure CSS animations and feature detection that have impacted over 3 billion people worldwide.He has championed a holistic approach that balances organizational success, user benefit, and community impact. As a web standards advocate, accessibility champion, and social justice writer, he focuses on creating "win-win-win" outcomes that include social sustainability and environmental protection.Most recently, he has developed Love First, a methodology that synthesizes repeatable practices and principles for building beloved communities, products, and businesses. TakeawaysManifesting dreams can lead to unexpected opportunities.Navigating career identity is a common struggle in tech.Grieving loss can lead to personal transformation.Love can be a powerful force in achieving goals.Creating love momentum can enhance manifestation efforts.The tech industry often prioritizes profit over user experience.Being a generalist can provide unique insights and solutions.Nature and personal relationships can inspire creativity.Understanding core desires is crucial for personal growth.Uncertainty can be both uncomfortable and transformative.Chapters00:00 Cold (mouthful) Open00:22 In the beginning...06:28 Navigating Identity and Belonging10:11 The Year of Loss17:51 The Source Code of Love30:37 The Power of Momentum in Manifestation37:43 Navigating Uncertainty and Intentionality44:00 The Challenge of Focus and Creative Energy53:05 Identifying Core Desires and Self-Love01:01:07 7 +/-2 Questions01:01:43 Who did you help recently and how did it make you feel?01:04:17 What's your least favorite thing about your profession?01:07:34 What's the most beautiful thing you've seen this week that didn't involve a screen?01:09:10 What's the decision that you've made that prioritized business goals over users and how did you feel about it?01:17:13 Who should I talk to next?01:21:39 What do you hope to not be carrying anymore?KeywordsFaruk Ateş, Matthew​ Oliphant, Apple, web standards, accessibility, love, manifestation, career, identity

BioKyle Soucy is the Founding Principal of Usable Interface, an independent UX research consulting company specializing in qualitative user research, usability testing, research strategy, and training. She has spent the last 25 years helping create intuitive interfaces for a variety of different products ranging from desktop & mobile apps, websites, medical devices, home entertainment systems, and even kitchen appliances.Kyle is not just a practitioner but a catalyst for community development. She hosts a podcast, The UX Consultants Lounge, aimed at fostering a supportive collective and learning among UX professionals. As the Founder of NH UXPA and former President, she champions the continued growth of the UX community. Kyle also served as Chair for the Philadelphia Chapter of ACM’s Computer-Human Interaction group (PhillyCHI) and as the Career Center Lead for the Information Architecture Conference (IAC) since 2016.SummaryIn this conversation, Matthew and Kyle Soucy delve into the world of projective techniques in UX research. They discuss the importance of these techniques in eliciting deeper emotional responses from participants, the challenges faced in qualitative research, and the balance between generative and evaluative methods. Kyle shares insights on navigating sensitive topics, the impact of research on stakeholders, and the democratization of research practices. The discussion highlights the need for researchers to take a stand and advocate for user-centered approaches in a fast-paced business environment.TakeawaysProjective techniques encourage participants to express feelings they may not articulate directly.These techniques can be particularly effective for sensitive topics.Emotional responses during research can provide valuable insights.Stakeholders often need to see the emotional impact of research to appreciate its value.Qualitative research is often undervalued in fast-paced environments.Democratization of research can lead to challenges if not managed properly.It's important to balance business goals with user needs in research.Researchers should be prepared for emotional reactions during interviews.The richness of data from projective techniques can lead to deeper understanding.Training and passion for research are crucial for effective outcomes. Chapters00:00 Cold (NPR-less) Open01:18 Understanding Projective Techniques04:34 When and How to Use Projective Techniques10:42 Benefits of Projective Techniques16:13 Engaging People with Projective Techniques24:24 The Importance of Participant Comfort & Safety30:08 The Value36:21 The Need for Actionable Insights41:36 Democratization of Research and Its Implications50:26 7 +/- 2 Questions50:59 Who did you help recently and how did it make you feel?51:30 What's your least favorite thing about your profession?52:33 What is the most beautiful thing you've seen in the past week that has nothing to do with the screen?53:21 What's the decision that you made that prioritized business goals over users and how do you feel about it?55:14 Who should I talk with next?55:56 What do you hope to not be carrying anymore?KeywordsUX research, projective techniques, qualitative research, emotional responses, stakeholder engagement, user experience, generative techniques, evaluative techniques, research challenges, democratization of research

Clara Kliman-Silver is a UX strategist based in New York City. Currently, she works as a UX research manager on the Material Design team at Google and volunteers with local UX communities. Her research focuses on the emergent role of artificial intelligence in UX design, design systems, metrics frameworks for measuring product development, and developer experience.SummaryIn this conversation, Matthew and Clara explore the dynamics of UX design, the impact of AI, and the importance of problem definition in creating effective user experiences. They discuss the hype surrounding new technologies, the role of research in product development, and the need for critical thinking in evaluating information sources. Clara shares her personal experiences in UX and the challenges of integrating technology in healthcare, while also reflecting on the importance of human connection in an increasingly automated world.TakeawaysConversations should be unscripted and flow naturally.Hype often overshadows fundamental UX principles.AI's application in UX is both beneficial and challenging.Understanding user problems is crucial before applying solutions.Technology should enhance, not complicate, user experiences.Critical thinking is essential in evaluating AI-generated information.Democratization of research can lead to better UX outcomes.Research should inform product roadmaps effectively.Personal experiences shape professional insights in UX.Anxiety about technology and its implications is common.Chapters00:00 Cold (Pronouncement) Open03:12 Hype vs. Reality in AI and UX17:15 The Challenges of Trusting AI18:35 Critical Thinking in the Age of AI30:19 Navigating Bias in Online Repositories37:41 Democratization of Research: Balancing Access and Expertise45:28 Statistical Significance: The Balancing Act55:16 7 +/- 2 QuestionsKeywordsUX, AI, problem definition, technology in healthcare, user experience, critical thinking, democratization of research, product development, personal insights

SummaryIn this conversation, Matthew and Erin discuss the intricacies of user experience design, focusing on Erin's role at Xero and the importance of research in creating user-centric products. They explore the balance between generative and evaluative research, the significance of design systems, and the challenges posed by agile methodologies. The discussion also touches on the future of design education and the evolving roles of designers in the industry.BioErin is a VP/Director of both product and design, with over 10 years of experience in each. She has a hybrid approach with design, product, and engineering in her background, and a skillset including psychology and change management. Her unique blend of skills, including psychology and change management, enables her to foster collaboration and break down silos.Driven by a passion for improving lives through her work, she empowers teams to reach their full potential. She advocates for purpose, transparency, and diversity, fostering a culture of trust and agency. Her diverse experiences across startups, large corporations, and advisory roles have equipped her with a versatile toolkit to adapt to various organizational contexts and drive meaningful change.TakeawaysErin's focus at Xero is on improving user experience for the UK market.Research is crucial for understanding user needs and preferences.Generative research can lead to more innovative solutions.Design should accommodate user mistakes to enhance usability.Design systems can streamline processes but may also limit creativity.Agile methodologies can pressure designers to produce quickly.Design education needs to adapt to current industry demands.Visual and interaction design are both essential aspects of UX.Collaboration between designers and engineers can lead to better outcomes.The rise of fascism is a concern for the future.Chapters00:00 Cold (Technology) Open02:32 Erin's Role at Xero13:50 The Importance of Game Mechanics in UX17:35 Designing for Forgiveness in Software21:29 The Impact of Design Systems on UX28:43 The Importance of Design Systems33:34 Challenges in Design Education44:28 Understanding the What and Why of Design49:11 7 +/- 2 QuestionsKeywordsXero, user experience, design systems, research, software design, generative research, agile, design education, interaction design, visual design

SummaryIn this conversation, Matthew and Scott explore various themes related to networking, usability, user experience, and the importance of understanding user needs. They discuss the Jobs To Be Done methodology, the challenges faced by consultants, and the role of AI in research. The conversation emphasizes the need for effective measurement of success over mere satisfaction and reflects on career aspirations and the evolving landscape of user experience research.BioScott Kincaid is a product research leader with over 25 years of experience evangelizing user-centered design and building cohesive research, design, and agile environments. He has cultivated high-performing research teams and established himself as a sought-after speaker, presenting at Dreamforce for six consecutive years and at IRCE (Internet Retail Conference & Exhibition) for five years.With a quarter-century of user research consulting experience spanning nearly every B2B and B2C vertical industry, Scott brings deep expertise to complex product challenges. His hands-on research experience includes facilitating over 10,000 hours of one-on-one sessions and focus groups across North America, Europe, Asia, and Australia.TakeawaysNetworking can lead to unexpected connections and insights.Usability is not just about ease; it's about efficiency and effectiveness.Industry knowledge is valuable, but understanding user needs is paramount.Jobs To Be Done helps clarify what users need from a product.Competitive analysis should focus on understanding user experiences, not just surface-level features.Consultants often face challenges in aligning client expectations with research outcomes.Measuring success is often more insightful than measuring satisfaction.AI can help identify and prioritize user needs effectively.Understanding intent is crucial for effective user research.Frameworks should serve the purpose of understanding user needs, not complicate the process.Chapters00:00 Cold JTBD Open04:14 The Evolution of User Experience07:03 Understanding User Needs and Expectations12:25 Competitive Analysis in UX15:10 Success vs. Satisfaction in User Experience18:07 The Role of Research in Product Development38:16 The Complexity of Frameworks in UX Research44:15 Consulting in the Modern Era46:39 7 +/- 2 Questions46:59 What's something that you did recently that went really well?49:55 Why can't we have nice things?50:59 What's the biggest earthquake you've ever been in?52:05 What's the best road trip you've ever taken?53:29 What do you hope to not be carrying anymore?Keywordsnetworking, usability, user experience, Jobs To Be Done, consulting, market research, AI, success measurement, satisfaction, career reflections

SummaryIn this conversation, Lee and Matthew explore the themes of apathy, nihilism, and the complexities of professional identity within the design industry. They discuss the challenges designers face in client relationships, the importance of trust and expertise, and the ongoing journey of self-discovery. The dialogue emphasizes the need for empathy, collaboration, and authenticity in design, while also reflecting on the search for meaning and fulfillment in work.BioLee Fuhr is a hands-on creative executive with 25 years of experience who helps companies clearly and convincingly explain what they do, then creates the marketing materials that bring those messages to life. He’s worked across the spectrum from startups to Fortune 500 enterprises, with a particular focus on manufacturers, builders, and other companies in practical, undersupported, real-world industries. He founded Cozy Design, scaled it from a solo practice to a full-service agency, and sold it in 2023. He also runs San Diego Digital Designers, a community of 1100+ professionals. Having learned what works versus what’s expensive theater, he’s now back at the keyboard executing the work - websites, sales decks, presentations, campaigns, and more.TakeawaysApathy can often feel like a passive state, but it can lead to deeper existential questions.Designers often struggle with client expectations and the subjective nature of design.Experience plays a crucial role in shaping design decisions and client interactions.Trust between clients and designers is essential for successful collaboration.Navigating the balance between personal and professional life is a common challenge for many.Finding meaning in work can be a complex journey, often intertwined with personal growth.The importance of empathy in design cannot be overstated; it fosters better client relationships.Humor can serve as a coping mechanism in the often stressful world of design.Authenticity in professional identity is key to finding fulfillment in work.The journey of self-discovery is ongoing and can lead to unexpected insights.Chapters00:00 Cold Dramatic Open02:17 Apathy, if you care.06:41 Client Relationships and Trust11:54 Understanding the Designer's Perspective16:36 Intolerance for Injustice in the Workplace29:03 Investing in Personal Growth31:32 Striving for Meaningful Work47:58 The Balance of Worry and Striving54:01 7 +/- 2 Questions54:55 What's something you did recently that went really well?55:43 Why can't we have nice things?59:00 What is the biggest earthquake you've ever been in?01:01:32 What's the best road trip you've ever taken?01:02:46 What do you hope to not be carrying anymore?

SummaryMatthew and Matt reflect on their journey in podcasting, share nostalgic moments, and delve into the evolving landscape of AI in research. They discuss the balance between utilizing AI tools and maintaining human collaboration, emphasizing the importance of critical thinking and oversight in research processes. The dialogue highlights both the potential benefits and challenges of integrating AI into research, ultimately advocating for a collaborative approach that values human insight alongside technological advancements.BioMatt Wallens is a research consultant who helps businesses get to the heart of their customers' challenges and turn those insights into better products and services. Whether you want to call it user experience design, service design, customer experience, marketing, or any combination of those words, he's got you covered.Matt works closely with executive leadership and their teams to establish a strong UX research practice, ensuring they have the resources and expertise needed to excel.Outside of work, Matt enjoys hiking, whiskey tasting, and exploring Atlanta's taco scene. He's also the founder of the UX Research Atlanta professional organization.Chapters00:00 Cold (on the rocks?) Open06:13 The Philosophy of No Rehearsal10:03 YES, WE'RE STARTING NOW. FINALLY.11:29 Haha, tricked you. _Now_ we're starting.14:37 This time I mean it!18:26 The Risks of AI in Research22:56 Trusting AI: A Shift in Perspective28:56 Real-World Applications of AI in Research39:24 The Role of AI in Research40:41 Balancing AI Use and Human Interaction48:29 The Future of Collaboration in ResearchKeywordsAI, research, podcasting, collaboration, technology, nostalgia, friendship, tools, insights, UX research, whisky

BioJane Austin builds products for humans that solve real problems, where experience is a differentiator, and ideally at organizations at an inflection point, whether that is a new phase of growth, having just closed a round of funding, going through a digital transformation or planning to IPO. She is also executive director of an incredible startup called Curb, which helps people manage compulsive and addictive behaviors.SummaryIn this engaging conversation, Jane Austin and Matthew discuss their personal and professional journeys, touching on the challenges of career transitions, the evolving role of design in startups, and the integration of teams and cultures. They explore the importance of research and user experience, the impact of AI on design processes, and the necessity of critical thinking in the design field. The conversation concludes with reflections on the future of design and the potential for collaboration with AI, emphasizing the need for designers to understand business strategies and user needs.TakeawaysIt's been a very strange time for career transitions.Design is increasingly seen as a partner in startups.Understanding business strategy is crucial for designers.AI can enhance the design process significantly.Critical thinking is essential in design decision-making.Investing in marketing and innovation is vital for growth.User needs should always be prioritized in design.Creating space for the right work is necessary for success.Integration of teams can lead to better outcomes.The future of design will involve more collaboration with AI.Chapters00:00 Cold (handsome) Open00:48 Ready for our closeup04:40 Design's Role in Business Strategy11:13 Innovative Approaches to Design and Communication13:29 Understanding Business Needs in Design15:46 The Importance of Strategic Design Thinking18:17 Prioritizing Design in Business Strategy22:12 The Evolving of Everyone's Roles30:53 The Role of AI in Design and Research36:21 Critical Thinking in AI Utilization45:38 7 +/- 2 Questions46:11 What is something you've done recently that went really well?46:57 Why can't we have nice things?47:18 What's the biggest earthquake you've ever been in?49:09 What is the most unconventional way someone has used something that you've created?50:11 What do you hope to not be carrying anymore?Keywordsdesign, AI, user experience, startups, career changes, research, integration, critical thinking, collaboration, future of design

SummaryIn this conversation, Brett Harned and Matthew discuss the current challenges in business, particularly in project management, emphasizing the importance of empathy, human connection, and the evolving role of AI. They reflect on the need for a human-centered approach in project management and the significance of community and in-person interactions in professional growth. The discussion also touches on the future of work, the impact of technology, and the necessity for adaptability in a changing industry.BioBrett Harned is a project management coach, operations consultant, speaker, and author of Project Management for Humans. With more than 20 years of experience helping teams work better, he has learned one fundamental principle over and over: You can't lead projects if you ignore the people doing the work.That belief is at the heart of Project Management for Humans—not just a book, but a way of working. Harned's approach is practical, not precious. Personal, not prescriptive. Real talk, not rigid frameworks. Whether he's helping a team fix its process or coaching a burned-out PM, his goal is always the same: create systems that support the humans behind the work.Chapters00:00 Cold (I want my two dollars) Open01:19 People. Don't get me started on People.04:31 The Ideal Brett09:09 We're Back (in-person), Baby!14:20 The Big Shake Up24:31 The Utility and Trustworthiness of AI33:00 AI as a Collaborative Tool48:18 Embracing Change in the Digital and Physical53:18 Actual Humans Living Real Lives53:46 Back to it56:46 7 +/- 2 Questions57:00 What's something you did recently that went really well?58:23 What's something you think people should care more about?58:51 What's your go-to dish?59:17 What is the business value of empathy?01:00:39 What do you hope to not be carrying anymore?Keywordsbusiness challenges, project management, human connection, AI, future of work, community, empathy, leadership, technology, consulting

SummaryIn this conversation, Robert Sfeir and Matthew discuss the evolving landscape of Product Management and UX in the context of AI. They explore the implications of AI hallucinations, the use of synthetic users for research, and the importance of critical thinking in navigating AI tools. The discussion also touches on organizational change, the role of empathy in business, and the future of careers in UX and Product Management. They emphasize the need for adaptability and the potential for AI to enhance user experiences while acknowledging the challenges and risks involved in its implementation.BioRobert Sfeir is a seasoned technologist and strategist with a deep background in software engineering and systems architecture. Over the years, he has led high-impact projects across startups and enterprise environments, blending technical expertise with a clear focus on user experience and product vision. Robert is passionate about building resilient systems, mentoring teams, and shaping thoughtful technology that scales with purpose.TakeawaysAI is transforming product management and UX.Hallucinations in AI can be beneficial for exploration.Synthetic users can provide valuable insights.Speed of iteration with AI allows for rapid testing.Critical thinking is essential when using AI tools.Empathy in business leads to better client relationships.Organizational structure impacts digital product outcomes.Jobs will change, but not necessarily disappear due to AI.Personalization in user experience is key for engagement.The future of UX and product management requires adaptability.Chapters00:00 Cold (Reunion) Open01:11 Getting on the Bad Side of UX People08:58 Interrogating Inputs and Outputs15:43 Organizational Change and UX18:41 The Future of Product Management23:18 It's Never Just the Form37:31 Generative UI and Personalization in Technology40:08 Adapting Interfaces for User Efficiency42:05 The Impact of Tailored User Experiences50:36 The Future of Jobs in an AI-Driven World56:06 7 +/- 2 Questions56:30 What is something that you did recently that went really well?57:14 What do you wish people cared more about?57:36 What's your go-to dish?59:43 What is the business value of empathy?01:00:56 Waving at flaggers, yes or no?01:02:04 What do you hope to not be carrying anymore?KeywordsAI, Product Management, UX, AI Hallucinations, Synthetic Users, Critical Thinking, Digital Transformation, Empathy, Career Paths, Personalization

BioMatthew Holloway is a design executive with more than 25 years of experience leading cross-functional teams to create products, services, and systems that solve complex problems and deliver meaningful business impact. He views design both as a verb—a disciplined, iterative process grounded in customer and market research, systems thinking, and prototyping—and as a noun—the tangible expression of value, whether through the resulting product, service, or policy that creates clarity, value, and competitive advantage.SummaryIn this conversation, Matthew and Matthew discuss the challenges and opportunities in technology, particularly focusing on enterprise software, generative AI, and the importance of user experience and empathy in business. They explore the hesitancy in investment, the role of automation, and the need for a balance between technology and human agency. The discussion also touches on the significance of understanding user needs and the impact of AI on human interaction.TakeawaysTechnology can often be a source of frustration.Investment in enterprise software is currently hesitant.Generative AI has potential in business process automation.Data security remains a top concern for companies.User trust is essential for AI systems to succeed.Empathy plays a crucial role in understanding customer needs.Automation should not eliminate human agency.Design should align with business outcomes.Experimentation is key in technology adoption.Understanding the context of use is vital for effective solutions.Keywordstechnology, enterprise software, generative AI, business process automation, data security, user experience, empathy, automation, design, AI impact

BioAli Maaxa is a weird optimist (in the best way) and the Chief Behavioral Scientist at Maaxa Labs. She leverages her deep experience in global innovation and product discovery to provide strategic insights for product innovation, market fit, organizational change, AI/ML & Cloud Innovation, CX & UX. With over two decades in the field, she has worked with a host of organizations, from AT&T's global cloud transformation team to local recycling companies, to understand teams and customers, test solutions, and strategize & deploy change.SummaryIn this engaging conversation, Matthew and Ali Maaxa explore the multifaceted nature of identity, the implications of technology and AI, and the importance of empathy in UX design. They discuss the cultural contexts of technology use, the limitations of AI in understanding human experiences, and the need for responsible governance in AI implementation. The dialogue also touches on the challenges faced by startups, the impact of technology on society, and personal reflections on values and aspirations.TakeawaysThis is a conversation between people that just happens to be recorded.AI doesn't understand how hormones affect cognition.Empathy leads to the impulse to attune and understand user needs.If the user can't find it, the feature doesn't exist.We need to do some R&D before implementing new technologies.Take your sweet time with technology adoption.We are definitely in our getting burned phase of AI adoption.I wish people cared more about kids and their needs.It's important to keep talking about the implications of technology.Living the dream is complicated by real-life challenges.Chapters00:00 Cold (awkward!) Open00:51 Buy My Books?07:16 The Taco Revolution is Coming13:03 AI Adoption and Governance18:55 The Importance of Meaningful Work24:26 Reflections on Time and Value Systems26:31 The Future of AI and Human Interaction38:05 Matthew Stumbles Across Thin Ice50:24 Navigating the Challenges of Technology59:21 7 +/- 2 Questions59:35 What is something that you did recently that went really well?01:00:23 What do you wish people cared more about?01:01:10 What's your go-to dish?01:03:03 What's the business value of empathy?01:07:23 Waving at flaggers, yes or no?01:09:23 What do you hope to not be carrying anymore?KeywordsAI, UX, technology, empathy, startups, governance, cultural studies, innovation, human experience, responsible AI

BioChaos wrangler, community builder, storyteller, turning burnout into wisdom and neurodivergence into gold. One eye on justice, one hand on the mic, the other holding a gluten-free snack. Portland forever. @camikaosSummaryMatthew interviews Cami Kaos, exploring themes of neurodiversity, childhood experiences, and the challenges faced by individuals with ADHD and Autism. They discuss coping mechanisms, the impact of diagnosis on relationships, and the importance of advocacy in tech. The dialogue also delves into the nuances of calling in versus calling out in social interactions, emphasizing the need for understanding and allyship in professional spaces. In this conversation, Cami Kaos and Matthew explore various themes surrounding communication challenges, burnout, the complexities of autism, social interactions, and the role of empathy in both personal and professional contexts. Cami shares her experiences with burnout and autistic burnout, emphasizing the importance of understanding and respecting personal boundaries in social situations. They discuss the impact of alcohol as a social lubricant and the perceived versus actual value of empathy in business. The conversation also touches on leadership dynamics, self-worth, and aspirations for the future, culminating in a reflection on the weight of unemployment and the desire for personal growth.​TakeawaysChildhood experiences shape adult coping mechanisms.Diagnosis can provide clarity and understanding of oneself.Advocacy in tech is crucial for neurodiverse individuals.The importance of calling in rather than calling out.Coping strategies can include routines and medication.Navigating systems can be challenging for neurodiverse individuals.Personal growth often involves reflecting on past relationships.The tech industry is often designed by neurotypical individuals.Understanding and empathy are key in professional interactions. Cami emphasizes the importance of clear communication in professional settings.Burnout can manifest in various forms, including autistic burnout.Understanding autism involves recognizing the complexities of masking and social interactions.Setting personal boundaries is crucial for mental health and wellbeing.Alcohol often serves as a social lubricant, but its role can be problematic.Empathy is a vital component of successful business practices.Leadership often comes with the challenge of lacking authority to make necessary changes.Self-worth is tied to the ability to prioritize one's own wellbeing.Social interactions can be exhausting for those with autism, leading to the need for personal space.Future aspirations include overcoming the weight of unemployment.Chapters00:00​ Open, No Cold05:27​ Coping Mechanisms and Self-Discovery24:26​ Surviving In Tech, Neurospicy-style30:12​ The Importance of Perspectives34:43​ Calling In vs. Calling Out43:03​ Burnout and Its Implications01:03:59​ Authenticity and Adaptability in Work01:15:22​ 7 +/- 2 Questions01:15:38​ What is something that went really well for you recently?01:16:25​ What do you wish people cared more about?01:16:41​ What's your go-to dish?01:21:22​ What is the business value of empathy?01:22:27​ Waving at flaggers, yes or no?01:24:26​ What do you hope to not be carrying anymore?​Keywordspodcast, neurodiversity, ADHD, Autism, coping mechanisms, childhood experiences, advocacy, calling in, calling out, personal growth, communication, burnout, autism, social interactions, empathy, leadership, personal boundaries, alcohol, self-worth, wellbeing

BioJasmine Isaac is a self-proclaimed "people person" who's turned her knack for connection into a career as a UX Researcher and Product Strategist in the CPG and Healthcare worlds. She's passionate about helping others find that sweet spot where personal goals and professional expectations meet. Outside of work, you’ll likely find her on long walks with her 3-year-old Bernedoodle, Pablo, finding her zen at a Maven hot vinyasa yoga class, battling it out on the tennis court in a doubles match, or trying to be the next barefoot contessa with a recipe from the NYT Baking section!SummaryIn this conversation, Jasmine and Matthew explore the complexities of leadership, the importance of empathy in business, and the evolving nature of research in understanding consumer behavior. They reflect on past events, discuss the dichotomy of work and personal life, and emphasize the need for leaders to acknowledge the emotional landscape of their teams. The conversation also delves into the role of researchers in organizations, the balance between stakeholder and participant needs, and the art of conducting meaningful research that drives business strategy.TakeawaysReal conversations are essential for authentic connections.The impact of past events shapes our current perspectives.Leaders must acknowledge the emotional landscape of their teams.Empathy is crucial for maintaining relationships in business.Understanding user needs is vital for effective research.The role of researchers is to bridge the gap between consumers and organizations.Curiosity drives better research outcomes.Empathy leads to sustainable business practices.Balancing stakeholder needs with participant insights is key.Research should inform and drive product roadmaps.Chapters00:00 That's Cold Open00:21 Reflections on Leadership and Team Dynamics09:59 The Dichotomy of Business Decisions and Human Experience34:15 The Researcher's Role in Business49:35 Transparency and Participant Engagement01:01:28 Understanding Stakeholder Relationships01:05:41 7 +/- 2 Questions01:06:17 What is something you did recently that went really well?01:07:27 What do you wish people cared more about?01:11:19 What's your go-to dish when you are going to share food with people that you make?01:13:55 What is the business value of empathy?01:15:26 Waving at flaggers, yes or no?01:16:11 What do you hope to not be carrying anymore?01:17:32 byeeeeeKeywordsleadership, empathy, research, consumer behavior, organizational culture, personal growth, business strategy, qualitative research, stakeholder management, emotional intelligence

In this conversation, Matthew and Cornelius Rachieru explore various themes including the current state of global instability and the (possible) importance of systems thinking in design. They discuss the role of empathy in business, the challenges of service redesign, and the cultural differences in communication and acknowledgment. The conversation culminates in reflections on personal and professional growth, emphasizing the need for understanding and collaboration in complex environments.TakeawaysDesigning systems is about understanding and addressing complex behaviors.Empathy in business enhances collaboration and outcomes.Cultural differences shape our perspectives on acknowledgment and gratitude.Service design should focus on asking questions rather than providing answers.The complexity of systems makes redesign challenging but necessary.Being a decent ancestor to future generations is crucial for sustainability.Personal growth often comes from stepping outside of comfort zones.Understanding the nuances of design can lead to better outcomes.Sound Bites"We are living in the stupidest of times.""I want to understand the problem.""Canada broke me."Chapters00:00 Cold Elbows Up Open02:41 Jumping right off. In. Both.09:07 Understanding Systemic Change18:17 Design Questions — Design Solutions27:18 The Future of Design Practice32:04 Shift in Focus39:27 Understanding Organizational Dynamics51:51 Matthew has an epifanny58:33 7 +/- 2 Questions59:36 What's something that you did recently that went really well?01:03:44 What do you wish people cared more about?01:06:09 What's your go-to dish that you like to share with people?01:15:22 What is the business value of empathy?01:18:16 Waving at Flaggers: ¿Sí o No? 01:21:00 What do you hope to not be carrying anymore?keywordsService Design, Instability, Systems Thinking, Design, Empathy, Business, Culture

BioJeffrey Zeldman is partly responsible for how you do your job, if you work on the web. You should say “thanks”. Or “curse you”. Depending on how you feel about working on the web.  Check out his site which has been around since 1995. https://zeldman.com/about/Also: “I sobered up the same time New York did” is the first line in the novel Jeffrey should write. Right? Who’s with me!SummaryIn this conversation, Jeffrey Zeldman and Matthew discuss a range of topics including the treatment of military veterans, the impact of news on mental health, personal boundaries in social situations, experiences with travel and events, health and safety protocols, the importance of codes of conduct in communities, the challenges of writing and personal narratives, and the process of collaborative storytelling. They reflect on their own experiences and the complexities of navigating social interactions in a post-pandemic world.TakeawaysTechnology can create unexpected family dynamics.Nostalgia plays a significant role in our attachment to devices.Communication styles vary based on audience and context.Honesty in conversations can sometimes lead to misunderstandings.Writing for different audiences requires adaptability.The emotional impact of current events is profound.There is a need for new perspectives in UX research.Writing a book on UX can be a daunting task.Political discourse often reveals shared human experiences.Understanding different viewpoints is crucial in today's society. The treatment of military veterans is a critical issue.Avoiding news can help manage emotional overload.Social interactions can be overwhelming for some individuals.Travel experiences can be both exciting and exhausting.Health and safety protocols are essential in social settings.Codes of conduct help create safer community environments.Writing personal narratives can be challenging due to privacy concerns.Self-doubt can hinder creative expression.Collaborative storytelling can enhance character development.Personal experiences shape our perspectives on various topics.Chapters00:00 Quick N' Cold Open02:02 Welcome to Two Old Dudes With ADHD. Likely.Keywordstechnology, communication, writing, UX research, personal conversations, honesty, emotions, politics, nostalgia, family dynamics, military, veterans, news, emotional health, social interactions, travel, health safety, code of conduct, writing, creativity

SummaryIn this conversation, Matthew and Alex discuss the challenges of navigating job loss in the tech industry, the struggles of job searching, and the importance of content in UX design. They explore the impact of AI on the industry, the significance of personal integrity, and the need for community and connection among professionals. The discussion also touches on the challenges of speaking up in corporate environments, the search for meaningful work, and the journey of writing and creativity. BioAlexandra Carson is a versatile writer and strategist with over 15 years of experience in various creative fields, including acting, screenwriting, makeup artistry, and events. After years of juggling multiple jobs to support her artistic career, she discovered the world of UX research in 2018, thanks to a friend who recognized her potential in the field.Simultaneously, as Alexandra embarked on her UX journey, she gained a deeper understanding of complex PTSD (CPTSD). This newfound knowledge highlighted the harmful experiences people encounter in various aspects of life, ranging from exclusion due to identity and accessibility issues to digital tools being misused for abuse.In a conversation with a trusted advisor, Alexandra questioned why trauma-informed design was not a more widely discussed topic. Her advisor's response, "Why don’t you?" inspired her to take action.Driven by a desire to create experiences that make everyone feel seen, heard, and safe, Alexandra is now an advocate for trauma-informed design. She combines her passion for UX research with her commitment to inclusivity and accessibility, striving to contribute positively to people's lives through innovative and empathetic design solutions.TakeawaysJob loss can lead to existential dread and shame.Tech salaries can create golden handcuffs.Content is often undervalued in UX design.AI is changing the landscape of job opportunities.Personal integrity is crucial in professional life.Building community can help navigate challenges.Speaking up can have both risks and rewards.Finding meaningful work is a common struggle.Visibility and advocacy are important for change.Creative writing can be a fulfilling outlet.Chapters00:00 Jump right in...07:18 Understanding Roles and Responsibilities in UX13:25 Integrity and Ethics in the Tech Industry22:10 The Future of Work and Personal Values31:20 Visibility and Modeling Behavior38:02 Navigating Change in a Capitalistic World49:09 The Challenges of Honesty in Corporate Culture01:01:31 7 +/- 2 Questions01:01:51 What's one thing that you would change about your profession?01:03:10 What do you wish people cared more about?01:04:06 What is the best meal you've ever had?01:05:42 What do you wish you'd done differently?01:07:29 What do you hope to not be carrying anymore?Keywordsjob loss, tech industry, UX design, content strategy, AI impact, personal integrity, community building, professional advocacy, meaningful work, creative writing

SummaryIn this conversation, Peter Russo and Matthew explore the complexities of finding purpose in work, especially in chaotic and dysfunctional environments. They discuss the importance of community, creativity, and personal fulfillment, while also addressing the challenges posed by organizational dynamics and the ambiguity of purpose. Through a series of rapid-fire questions, they reflect on their experiences and insights regarding career paths, communication, and the desire for meaningful work.BioPeter Russo has been tech-ing it up since before it was classy to wear an onion on your belt. He’s worked as a UX designer and researcher in health care, fintech, and education—and he's built some pretty great teams. He lives in Portland, Oregon with his wife and no dogs. He is passionate about....things. Probably. And stuff. Also, his wife is driving like a maniac rn, pardon any typos. TakeawaysFinding purpose is a constant journey, not a destination.Community plays a crucial role in personal and professional fulfillment.Ambiguity in purpose can lead to burnout and confusion.Organizational dynamics can hinder personal purpose and growth.Creativity is essential for personal satisfaction in work.Navigating change requires adaptability and resilience.Effective communication is key to overcoming expertise blindness.Understanding team dynamics is vital for a healthy work environment.Personal fulfillment often comes from helping others and creating.It's important to reflect on past experiences to inform future decisions.Chapters00:00 Hiding From the Cold Open03:02 Community and Purpose03:24 On Finding Purpose08:12 The Complexity of Purpose18:12 Breaking Down Silos: The Challenge of Community Boundaries25:27 Creative Pursuits: Finding Purpose in Art and Work46:01 Purpose in Adversity: Learning from Challenging Situations01:03:48 What's one thing you would change about your profession?01:04:29 What do you wish people cared more about?01:05:16 What's the best meal you've ever had?01:07:15 What do you wish you'd done differently?01:08:08 What would you do for a living if you stopped doing what you're doing now?01:09:45 What do you hope to not be carrying anymore?Keywordspurpose, work, organizational dynamics, creativity, community, career, UX design, personal fulfillment, change management, collaboration

In this conversation, Abby Covert and Matthew discuss the complexities of privilege, responsibility, and the challenges of building a community through the Sensemakers Club. They explore the dynamics of delegation and leadership, the journey of independence, and the creative processes involved in writing. The conversation also touches on the impact of capitalism on community engagement and personal growth, particularly in relation to neurodiversity awareness.Linkshttps://abbycovert.com/product/collectors-edition-of-how-to-make-sense-of-any-mess/https://abbycovert.com/product/stuck-diagrams-help/http://www.thesensemakersclub.com/​TakeawaysIt's important to navigate privilege with responsibility.Building a community requires effective delegation and leadership.Independence can lead to personal growth and creative freedom.Understanding the dynamics of capitalism is crucial for community building.Neurodiversity awareness is essential for personal and professional growth.Creative processes can vary greatly from person to person.Delegation can be challenging but is necessary for growth.Personal experiences shape our understanding of privilege and responsibility.The journey of independence can be both rewarding and challenging.Finding balance in creative endeavors is key to sustaining passion.Chapters00:00​ Cold (war?) Open01:55​ Sensemakers Club16:09​ Backgrounds and Back Burners27:22​ Motivating the Next Generation30:20​ Burnout & Recovery34:48​ The Ethics of Profit41:56​ 7 +/-2 Questions46:36​ What is one thing you change about your profession?47:25​ What do ​you wish people cared more about?52:26​ What's the best meal that you've ever had?55:42​ What do you wish you'd done differently?58:56​ If you stopped doing what you're doing now, what would you do for a living?01:00:19​ If you are going to exploit the capitalist system, how would you make money?01:03:13​ What do you hope to not be carrying anymore?01:04:17​ Awe-tism, yo.Keywordsprivilege, responsibility, Sensemakers Club, delegation, leadership, independence, creativity, capitalism, neurodiversity, personal growth

SummaryIn this conversation, Rick Turoczy and Matthew discuss the current state of startup culture in Portland, reflecting on the city's unique characteristics as a creative hub. They explore the need for better infrastructure to support collaboration and experimentation, the role of Built Oregon in fostering community, and the importance of owning the narrative about Portland. The discussion also touches on the significance of empathy and reality in shaping community dynamics, as well as personal reflections on creativity and perfectionism.TakeawaysPortland's startup culture feels reminiscent of 2005.There is a need to focus on strengths rather than weaknesses.Portland is a place for experimentation but struggles with growth.Community support is crucial for startups to thrive.Empathy is essential for understanding and connection.The narrative about Portland needs to be owned by its residents.Creativity is Portland's primary export.Infrastructure for collaboration is lacking but necessary.Perfectionism can hinder progress and creativity.Personal connections drive community engagement.Chapters00:00 Warm Lighting, Cold Open03:34 PDX StartupLand11:03 A Shared Infrastructure (Socialism?! GASP!)18:13 Figuring Out Portland19:24 Navigating the Challenges of Community Engagement25:11 Reflections on Personal and Community Growth37:47 The Birth of Built Oregon43:43 Consumer Products vs. Tech Dynamics50:52 Owning Portland's Narrative53:59 7 +/- 2 Questions55:09 What's one thing you'd change about Portland?56:52 What do you wish people cared more about?01:00:46 What's the best meal you've ever had?01:02:11 What do you wish you'd done differently?01:04:11 If you stopped doing all the things you're doing now, what would you go off and do? 01:06:03 What do you hope to not be carrying anymore?KeywordsPortland, startup culture, creativity, collaboration, Built Oregon, community, narrative ownership, empathy, consumer products

In this conversation, Matthew and Lis delve into various themes surrounding personal growth, societal pressures, and the complexities of modern life. They explore the historical context of human existence, the challenges of innovation in business, and the importance of empathy in technology. The discussion also touches on gender roles, the impact of capitalism on personal identity, and the necessity of processing emotions for personal development. Through their dialogue, they reflect on their experiences in the UX/CX field and the evolving nature of human connection in a technology-driven world.TakeawaysThe historical context of human existence shapes our current perspectives.Modern life can be more complicated than it needs to be due to societal pressures.Gender conditioning influences how individuals perceive their roles in society.Therapy can be a tool for decolonizing the mind and fostering personal growth.Innovation in business is often stifled by existing systems and processes.The Trojan Horse method can facilitate change in organizations.Incremental changes can lead to significant improvements in UX/CX projects.Data plays a crucial role in understanding user behavior and improving experiences.Finding passion in work is essential for personal fulfillment.Processing unprocessed emotions is vital for mental well-being.Chapters00:00 Cold (face) Open09:01 Decolonizing the Mind and Societal Pressures21:30 The Role of UX in Business Dynamics37:12 The Impact of Technology on Human Connection46:34 The Challenges of Independent Work50:09 Emerging Opportunities in a Changing Market56:09 7 +/- 2 Questions56:40 What is one thing you would change about your profession?58:00 What do you wish people cared more about?01:00:08 What's the best meal you've ever had?01:00:48 What do you wish you'd done differently?01:01:18 If you left what you're doing now, what would you do for a living?01:02:05 What do you hope to not be carrying anymore?keywordshistorical context, modern life, happiness, societal expectations, gender roles, therapy, innovation, UX, CX, empathy, technology, social media, personal growth

SummaryZara Logue shares her multifaceted identity, including her passion for racing cars and her journey into UX research. She discusses the intersection of personal experiences and professional development, emphasizing the importance of understanding human behavior in design. Zara reflects on the challenges of attributing value to UX research and the need for a broader perspective in the field.TakeawaysZara identifies as an amateur race car driver and a UX researcher.She emphasizes the importance of understanding human behavior in design.Zara believes in the value of generalization over specialization in UX.She highlights the difficulty of attributing value to UX research in business decisions.Zara wishes for more recognition of the role of UX research in product development.She expresses a desire to offload self-doubt as she progresses in her career.Zara reflects on her journey into UX, influenced by her design education.She values the importance of getting out into the field with users.Zara's passion for racing has provided her with a unique perspective on risk and performance.She envisions a future where she can create personalized scent experiences.Chapters00:00 Cold, like vacuum of space cold Open00:20 Exploring Childhood Experiences and Skills00:29 Zara's Identities and Racing Passion01:48 Racing Experiences and Future Plans09:11 Zara's Journey into UX Design15:03 The Importance of Curiosity18:07 Specialization vs Generalization in UX21:03 The Role of Design in Business24:05 The Value of Liberal Arts in UX27:24 The Commoditization of Design Tools29:41 Adapting to Evolving Tools in UX32:12 Generative Research and Understanding User Needs34:25 The Importance of User Shadowing36:38 Governance and Maintenance of Design Artifacts41:40 What's one thing that you would change about your profession?44:14 What do you wish people cared more about?46:37 What is the best meal you've ever had?48:03 What do you wish you'd done differently?50:13 What would you do for a living if you left what you were doing now?51:43 What do you hope to not be carrying anymore?keywordsUX, design research, personal identity, racing, service design, user experience, career journey, self-doubt, professional development, human behavior

In this conversation, Stacy Westbrook discusses her journey through the evolution of web design and user experience (UX), reflecting on her background in English and poetry, and how it intersects with her work in digital strategy. She emphasizes the importance of understanding user needs, the challenges of commoditization in UX, and the need for creativity and storytelling in digital experiences. The discussion also touches on the significance of context in user interactions and the balance between long-term engagement and short-term gains in design.

In this conversation, Ildikó Tóth shares her journey from engineering to product design, discussing the complexities of design, the role of AI, and the importance of ethics in the field. She emphasizes the need for feedback, accessibility, and mentorship while reflecting on her personal growth and the challenges of the design industry. The conversation also touches on the impact of legislation on design practices and the significance of understanding user needs.

Patrick Feger, a seasoned product designer, shares insights from his extensive experience in both startups and larger companies. He discusses the importance of stakeholder management, the intersection of business strategy and design, and the evolving nature of design practices. Patrick also reflects on the challenges faced during interviews and the need for designers to adopt a more research-oriented mindset. The conversation concludes with personal reflections on career aspirations and the importance of understanding the user experience.

In this conversation, Tim McKenna discusses the need to create a more unified and inclusive design profession. He highlights the importance of embracing the diverse backgrounds and experiences of designers and finding ways to integrate them into the field. Tim also reflects on the challenges of balancing work and personal life, overcoming fear and uncertainty, and the value of continuous learning. He shares his passion for brewing beer and the satisfaction he finds in helping others. Overall, the conversation emphasizes the importance of growth, balance, and community in the design profession.

In this conversation, Jessica Frech Knowles and Matthew discuss the challenges and frustrations of working in the design industry. They touch on the importance of trust and education in building successful relationships with stakeholders. They also explore the lack of support and guidance for professionals in leadership positions and the need for more intentional career paths.

Pavel Samsonov is a New York-based UX leader exploring the applications of design as a decision-making framework for all areas of product development.

Jason Bejot, a technologist and designer, shares his career journey and insights into his design process. He started as a computer scientist and transitioned into design while working at an agency. During our conversation, he emphasizes the importance of defining the problem and thinking through the potential unintended consequences of design decisions. He also discusses the resistance to considering risks and the focus on moving fast and making money in the tech industry. The conversation explores the importance of focusing on edge cases and designing for robust experiences. It emphasizes the need to prioritize risk mitigation and to handle situations when things go wrong. We discuss the significance of measuring success and understanding how well a design is working. We also share personal experiences and insights related to mental health and self-doubt. The conversation concludes with a discussion on pursuing alternative careers and the desire to let go of self-doubt in the future.