The Veterinary Culture Lab

In this episode of The Veterinary Culture Lab, Andi and Josh explore the role of interpersonal curiosity—and why it might be one of the most underrated skills in veterinary medicine today.Grounded in research on resilience in veterinary students, this conversation unpacks how curiosity shows up in the way we interpret stress, respond to challenges, and connect with the people around us. Because it turns out—resilience is not just about “bouncing back”…it is about how we make sense of what is happening in the first place.From initial skepticism around wellbeing strategies to meaningful mindset shifts, this episode highlights how perspective-taking, support systems, and self-awareness are not just personal tools—they are cultural ones. And when curiosity is present, everything from communication to coping starts to change. You’ll hear: Why curiosity plays a critical role in how we experience stress and resilienceWhat veterinary students revealed about how resilience actually developsHow simple perspective shifts can change the way we respond to challengesWhy support systems and connection are essential to thriving—not optionalWhat this means for teams trying to build healthier, more sustainable culturesWhether you are navigating a tough case, a tense conversation, or just trying to make it through a busy day, this episode will challenge you to pause, get curious, and consider what might be possible if we replaced assumption with understanding.Resource Links: Episode Article:Title: Interpersonal curiosity as a tool to foster safe relational spaces: a narrative literature reviewAuthors:Melanie Letendre Jauniaux & Heather L. LawfordDOI: https://doi.org/10.3389/fpsyg.2024.1379330Flourish Academy - Certificate in Cultivating Positive Team Communication Florida Man This Week - Time Travel What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Curiosity Sets the Stage00:42 Names and Nicknames02:01 Colorado Weather Whiplash06:15 Hospital Story Sideways Curiosity09:57 Vet Clinic Assumptions Lesson13:16 Courage to Ask Deeper15:31 Paper Intro Interpersonal Curiosity18:17 Overt vs Covert Curiosity21:09 Relational Safety vs Psychological Safety22:28 Curiosity Builds Trust23:09 Curiosity As Culture25:00 Covert Coaching After Error28:39 Affiliative Intent First32:17 Overt Versus Covert37:28 Repetition Builds Muscles38:51 Vet Team Ideas In Action46:21 Wrap Up And Thanks

In this episode of The Veterinary Culture Lab, Andi and Josh take on one of the most talked-about concepts in veterinary medicine: work-life balance.Truth is that most practices already have work-life balance policies. PTO exists. Sick days exist. Flexibility exists. And yet - burnout persists.So, what is actually going on?Grounded in science, this episode explores a powerful and often overlooked idea: work-life balance policies are only effective if people can actually use them - without guilt, stigma, or unintended consequences.Through honest storytelling, real veterinary examples, and practical culture renovation strategies, we unpack the gap between what organizations say they offer and what teams experience day to day.You will hear:Why work-life balance policies often fail—even when they look great on paperHow guilt, fear, and staffing assumptions quietly block access to time offThe hidden role leaders play as gatekeepers (and how to shift that)Practical ways to redesign systems so balance becomes usable, not theoreticalHow small structural changes can reduce burnout across multiple dimensions of workThis episode reframes balance as something that must be designed, protected, and modeled at the cultural level.Because thriving veterinary teams are not built on policies alone—they are built on systems people can trust and use.Resource LinksEpisode Article:Title: How Effective Are Work-Life Balance Policies? The Importance of InclusionAuthors:Wendy J. Casper; Shelia A. Hyde; Shona G. Smith; Faezeh Amirkamali; Julie Holliday WayneDOI: https://doi.org/10.1146/annurev-orgpsych-110622-050544Flourish Academy - Certificate in Positive Veterinary Leadership - Masterclass                                 Intro to Cultivating Positive Team Communication - On Demand TVCL Episode 2 – DRAMMA NeedsMaslach & Leiter Six Areas of WorklifeFlorida Man SharkWhat Do You Think? Reach out and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Monday Mindset06:21 Defining Work Life Balance10:32 Paper Overview 14:52 Detachment and Recovery17:09 Always On Leadership Trap21:30 Policies vs Access24:32 Good Leaders, Call outs and Coverage 31:15 Recovery Standards That Stick34:10 Time Off on Good Days38:27 Make Access Visible 39:42 Fully Staffed to Covered43:58 Train Leaders to Kill Stigma45:27 Florida Man and Wrap Up

In this episode of The Veterinary Culture Lab, Andi and Josh take on one of the most common and emotionally charged narratives in veterinary medicine: “Younger generations just do not want to work.”Rather than reinforcing stereotypes or dismissing frustration, this conversation turns to the research. Grounded in a 2016 cross-temporal meta-analysis by Jean Twenge and colleagues, the episode explores what has actually shifted in generational work values — and what has not.The data show no dramatic collapse in work ethic. What has shifted, modestly but measurably, is work centrality and the value placed on leisure and balance. In a profession historically shaped by a “you must attend” mentality, even subtle recalibrations can feel seismic.Through real-world clinic stories, leadership reflection, and practical culture renovation strategies, Andi and Josh explore how redefining commitment — and modeling sustainable boundaries — may be one of the greatest leadership opportunities in modern veterinary medicine.You will hear:What the research actually says about generational work ethicWhy work centrality has shifted — and why that mattersHow confirmation bias fuels generational stereotypesThe difference between self-sacrifice and sustainable commitmentPractical ways leaders can redefine and model commitmentHow curiosity can interrupt the “kids these days” cycleThis episode invites leaders to move beyond blame and toward design — because thriving veterinary cultures are built intentionally, not nostalgically.Resource Links: Episode Article:Title: Generational Differences in Work Values: Leisure and Extrinsic Values Increasing, Social and Intrinsic Values DecreasingAuthors:Jean M. Twenge et. al. DOI: https://doi.org/10.1177/0149206316632058Flourish Academy - Certificate in Applied Veterinary ResilienceWorld Wide Vets - THRIVE CE Wellbeing retreat in ZimbabweAll Creatures Great and Small (James Herriot) 1980s TV series (the best one!)Florida Man This Week - Bean Burrito Bandit What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Generational Work Myth00:44 Meet Josh and Dalia02:17 Airplane Jokes and Travel02:57 Zimbabwe Thrive Retreat04:58 Lazy Young Workers Claim06:56 Tech Leaves at Six10:52 Martyrdom Culture Origins16:05 Work Values Research

In this episode of The Veterinary Culture Lab, Andi and Josh explore a powerful idea: every veterinary clinic is performing a play—whether it realizes it or not. The stage is your hospital. The cast is your team. The script? That is your culture.Grounded in the evidence-based framework from Organizational Culture in Action by Gerald Driskill and Julian Mirivel, this episode unpacks how workplace culture is co-created through everyday communication, rituals, stories, symbols, and leadership behaviors. Rather than treating culture as something abstract or mysterious, this conversation makes it visible, measurable, and—most importantly—adjustable.Through real-world veterinary examples, graduate-level insight translated into practical application, and just enough theatrical metaphor to keep it interesting, this episode helps teams examine the gap between what they say they value and what they actually reward in daily practice.You’ll hear:Why culture is more than a mission statement on the wallThe difference between espoused values and enacted values—and why the gap mattersHow stories, rituals, and symbols quietly shape team behaviorWhy leaders are meaning-makers, not just decision-makersA simple 15-minute “story circle” exercise to uncover cultural strengths and pain pointsPractical ways to run small experiments that move your clinic toward alignmentWhether you are a practice owner, manager, technician, or veterinarian, this episode offers a clear, science-backed way to understand your current culture and begin renovating it—one intentional shift at a time.Because thriving in veterinary medicine is not accidental. It is directed.Resources: Episode Textbook:Title: Organizational Culture in Action: A Cultural Analysis Workbook (4th edition)Authors: Gerald W.C. Driskill and Julien C. MirivelAmazon Link to purchase: HEREFlourish Academy - Certificate in Applied Veterinary ResilienceFlorida Man This Week - Banana What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps:00:00 Introductions and Names00:45 Passover Charo-set Story02:02 Black Friday Smoothies03:20 Culture as Drama05:26 Wicked and What It's About06:45 Webs of Significance08:04 Organizational Culture Workbook09:57 Applying OCA in Practice13:59 Espoused vs Enacted Values16:40 Wellbeing Value Gap18:20 Culture in Stories and Rituals20:36 Holiday Party Culture Tale21:35 Hospital Party Ritual23:31 Reading Culture Daily25:01 Leaders Shape Meaning26:41 Culture Renovation Compass28:30 15 Minute Story Circle31:34 Psychological Safety Tips34:37 Culture Detective Walkthrough35:58 Make Values Observable38:14 Small Experiment Ripple41:14 Key Takeaways And Offer42:26 Florida Man Banana43:54 Thanks And Farewell

In this episode of The Veterinary Culture Lab, Andi and Josh take on one of the most talked-about—and most misunderstood—topics in veterinary medicine: burnout. Rather than adding to the noise, this conversation brings clarity by grounding the discussion in science and centering the experience of veterinary technicians and nurses.Grounded in a 2025 Delphi study led by Angela Chapman and colleagues, this episode examines what experts agree truly contributes to occupational burnout for veterinary technicians—and what organizational strategies can help prevent it. The study moves beyond assumptions to identify systemic drivers and practical, evidence-based solutions clinics can actually use.Through real-world veterinary examples, leadership reflection, and a few well-timed laughs, this episode reframes burnout as a structural signal rather than a personal failure and highlights how leadership, communication, and resilience support shape team wellbeing.You’ll hear:Why burnout is not the same as exhaustionThe workplace conditions that create systemic strain for veterinary techniciansThe most common barriers to addressing burnout in clinicsExpert-backed strategies that help prevent burnoutPractical shifts teams can make to support technician wellbeingWhether you are a technician, a leader, or part of a veterinary team navigating constant pressure, this episode offers clarity, validation, and a science-backed path forward.Resource LinksEpisode Article:Title: Workplace Strategies to Reduce Burnout in Veterinary Nurses and Technicians: A Delphi StudyAuthors: Angela Chapman, Pauleen C. Bennett, Vanessa I. RohlfDOI: https://doi.org/10.3390/ani15091257Flourish Academy - Certificate in Applied Veterinary ResilienceWorld Health Organization Underwater Wonders - Fort Collins, CO Self Determination Theory  (Deci & Ryan)30 Second Dance Party Button - Shop Florida Man This Week - Cartwheels What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Introduction to Burnout in Veterinary Medicine00:44 Weekend Plans and Personal Stories04:15 Defining Burnout and Its Misuse09:38 World Health Organization's Definition of Burnout12:17 Landmark Study on Burnout in Veterinary Technicians15:41 Barriers and Enablers in Addressing Burnout17:48 Solutions to Combat Burnout19:26 Implementation Challenges and Cultural Importance20:32 Reflecting on Burnout and Leadership Support23:36 The Power of Self-Determination Theory27:52 Practical Steps to Alleviate Burnout33:50 Resilience and Team Support Strategies38:19 Florida Man and Final Thoughts

In this episode of The Veterinary Culture Lab, Andi and Josh explore why some veterinary teams feel energized, supportive, and fully engaged - while others feel stuck just going through the motions. The difference is not talent, workload, or motivation. It is how people support one another at work.Grounded in a large meta-analysis on interpersonal support and self-determination theory, this convo unpacks how meeting core psychological needs for autonomy, competence, and relatedness shapes motivation, wellbeing, and performance across teams and leadership relationships.Through real-world veterinary scenarios, leadership reflections, and a few well-earned laughs, this episode examines why compliance-driven cultures fall short—and how commitment grows when people feel trusted, capable, and genuinely supported.You’ll hear:Why the same person can respond very differently in the same situation depending on team cultureHow autonomy, competence, and relatedness influence motivation, wellbeing, and performanceThe difference between managing for compliance and leading for commitmentWhy interpersonal support from both leaders and peers matters more than we thinkPractical leadership moves that strengthen trust, ownership, and engagementWhat this research means for veterinary teams looking to renovate culture from the inside outWhether you are leading a veterinary team, working within one, or trying to understand why energy feels high in some clinics and low in others, this episode offers science-backed insight into how everyday interactions shape commitment, connection, and thriving at work.Resource Links: Episode Article:Title: Interpersonal Supports for Basic Psychological Needs and Their Relations with Motivation, Wellbeing, and Performance: A Meta-AnalysisAuthors:Gavin R. Slemp, James G. Field, Richard M. Ryan, Vivien W. Forner, Anja Van den Broeck, and Kelsey J. LewisDOI: https://doi.org/10.1037/pspi0000459Flourish Academy - Certificate in Cultivating Positive Team CommunicationFlorida Man This Week - Shopping Cart Georgia Aquarium What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps:00:00 Building Trust and Commitment in Veterinary Teams00:42 Casual Conversations and Personal Stories01:18 Exciting News and Upcoming Events03:56 Farm Life and Teamwork05:23 Comparing Veterinary Practices12:42 The Impact of Team Support on Motivation and Performance23:24 Commitment Over Compliance23:45 The Horse Metaphor for Training24:39 Loosening the Reins in Training25:33 Clarity Plus Coaching Equals Success25:48 Supporting Competency Needs27:30 Personal Story: Overcoming Challenges with Support30:52 The Power of Peer Support32:56 Renovating Veterinary Cultures33:14 Autonomy Support Moves for Leaders39:11 Competence Support Moves42:40 Relatedness Support Moves45:04 Florida Man: A Lighthearted Conclusion46:48 Closing Remarks

In this episode of The Veterinary Culture Lab, Andi and Josh dig into what really sits behind so-called “unicorn clinics”—and it turns out it is not luck, perks, or fairy dust. It is communication.Grounded in a 2012 study by communication scholars Paul Madlock and Melanie Booth-Butterfield, this conversation explores relational maintenance: the everyday communication behaviors coworkers use to stay connected, supported, and resilient at work.Through real veterinary examples, leadership reflections, and a few well-placed dad jokes, this episode breaks down the science behind thriving teams and highlights the top three communication behaviors most strongly linked to job satisfaction, commitment, and wellbeing.You’ll hear:What people actually mean when they talk about a “unicorn clinic”The seven relational maintenance strategies coworkers use to sustain strong relationshipsThe top three communication behaviors most predictive of thriving teamsWhy positivity, shared effort, and healthy conflict repair matter more than we realizeHow these behaviors meet core human needs for belonging, care, and influenceWhat this research means for veterinary leaders and teams who want to renovate their culture intentionallyWhether you are searching for a unicorn clinic—or hoping to build one from the inside out—this episode offers science-backed insight and practical perspective on how small, everyday communication choices can transform the way veterinary teams work, connect, and thrive.Resource Links: Episode Article:Title: The influence of relational maintenance strategies among coworkersAuthors: Paul Madlock and Melanie Booth-ButterfieldDOI: https://doi.org/10.1177/0021943611425237Flourish Academy - Certificate in Cultivating Positive Team CommunicationFlorida Man This Week - Opossum Oura ring - www.oura.comPortlandia (TV series 2011-2018) What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Introduction: Building a Unicorn Clinic00:54 Personal Anecdotes and Oura Ring Insights02:33 3D Printing Adventures06:21 The Magic of Unicorn Clinics13:45 Relational Maintenance Strategies23:20 Real-Life Application of Team Strategies24:34 Transformative Experience with a Surgery Team27:29 The Role of Leaders in Team Dynamics39:27 Practical Steps for Conflict Management45:47 Unusual Florida Man Story47:10 Closing Remarks and Listener Engagement

In this episode of The Veterinary Culture Lab, Andi and Josh dig into one of the simplest—yet most underestimated—forces shaping veterinary culture: the experience of feeling genuinely heard at work.Grounded in a massive meta-analytic review on perceived listening, they unpack how the quality of our listening predicts our workplace wellbeing. The punchline? Listening may be one of the most powerful (and affordable) culture renovation tools in vet med.You don't need another meeting, a new communication policy, or a wellness budget to make this shift. Just a few intentional moments of curiosity, presence, and genuine interest can change how people show up — and how they show themselves in your hospital.You’ll hear:Why veterinary teams listen beautifully in the exam room but struggle to listen to each otherThe science behind perceived listening — and why it predicts performance, adaptability, and wellbeingHow feeling “seen” fuels confidence, motivation, and commitmentThe role of curiosity in high-quality listening (and why it matters more than perfect phrasing)Practical, low-lift ways to build listening into your cultureWhether you lead a hospital, manage a shift, or support your team from the treatment floor, this episode offers practical steps to strengthen trust, reduce friction, and create a workplace where people genuinely feel heard.Resource Links Episode ArticleTitle: A Meta-analytic Systematic Review and Theory of the Effects of Perceived Listening on Work OutcomesAuthors:Kluger, Avraham N. et al.DOI: https://doi.org/10.1007/s10869-023-09897-5Introduction to Cultivating Positive Team Communication On DemandCertificate in Cultivating Positive Team Communication Flourish Masterclass Florida Woman This Week - ContestWhat Do You Think? Reach out to us and let us know at [email protected] Your Hosts Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Intro: The Power of Being Heard01:01 Office Upgrades and WFH Problems04:31 The Importance of Listening in Veterinary Medicine06:07 Imagining a Practice with Genuine Listening10:07 The Science Behind High-Quality Listening12:16 The Impact of Listening on Team Performance14:09 Listening as a Tool 16:41 Personal Reflections on Listening and Validation19:27 Misunderstandings in Clinical Practice20:33 A Day in the Life of a Busy Vet Clinic22:38 Reflecting on the Near Miss23:28 The Importance of Listening24:14 Curiosity as a Listening Skill26:03 Implementing Listening Practices27:27 Measuring and Training Listening Skills28:33 Observable Behaviors of Listening33:05 Systematizing and Rewarding Listening36:11 Florida Woman's Challenge38:24 Conclusion and Farewell

Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet MedIn this episode of The Veterinary Culture Lab, Andi and Josh explore a simple but powerful truth: teams do not feel your intentions — they feel your behaviors. Using a human healthcare study on manager caring and patient experience, they dig into how presence, visibility, and small supportive actions ripple outward to strengthen culture and elevate care.You’ll hear:Why leaders often feel caring but struggle to show it in ways teams can experienceWhat research reveals about the link between leader presence, team wellbeing, and client careHow everyday micro-moves (#goinginwiththem) build trust and connection.The hidden barriers that keep leaders stuck in the office — and how to break through themPractical ways to demonstrate care, shield your team, and close communication loopsWhether you manage a whole hospital or support a busy shift, this episode offers grounded, usable strategies to show up for your team in the moments that matter most.Resource Links: Episode Article:Title: The Relationship Between Staff Nurses’ Perceptions of Nursing Manager Caring Behaviors and Patient Experience: A Correlational StudyAuthors:Kotich, KellyFind it: This article is a PhD dissertation submitted to UMKC in 2020. Unfortunately there is no current DOI. Please contact us with any questions. Research surrounding 'Leader Rounds' Florida Man This Week - ExcavatorFlourish Academy Masterclass - Certificate in Cultivating Positive Team CommunicationWhat Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Introduction: The Secret to Outstanding Patient Care01:01 Casual Conversation: Taxes and Business Ventures02:11 The Importance of Demonstrating Care in Leadership04:03 Research Insights: Manager Behaviors and Patient Experience04:53 Personal Experiences: Good and Bad Managers09:26 Study Breakdown: Manager Caring and Visibility14:09 Challenges in Veterinary Leadership18:56 The Importance of Visibility in Leadership19:47 Effective Communication and Supportive Behaviors20:27 Implementing Culture Renovation Strategies20:43 Micro Moves: Small Actions with Big Impact26:11 Leader Rounds and Percentage Checks28:09 Walk with Me Coaching Moments31:38 Fast Shield Protocol and Closing the Loop34:04 Conclusion and Florida Man Story

In this episode of The Veterinary Culture Lab, Andi and Josh return for Part 2 of their conversation on coaching communication—this time turning insight into action.Building on the science from The Effectiveness of Workplace Coaching: A Meta-Analysis of Contemporary Psychologically Informed Coaching Approaches (2021), this episode explores how curiosity comes to life through Sir John Whitmore’s GROW model - a simple, powerful framework for creating confidence, motivation, and connection on veterinary teams.From goal setting to growth mindset, Andi and Josh break down each step of GROW through a positive psychology lens—showing how just a few intentional questions can shift culture, empower teams, and bring out the best in everyone.You’ll hear:How the GROW model (Goal, Reality, Options, Way Forward) can transform team conversationsWhy connecting goals to personal values sparks motivation and meaningWays to reframe “what’s wrong” into “what’s strong” when exploring workplace realitySimple curiosity-driven questions that open up new possibilitiesHow small coaching moments—just a few minutes long—can reshape your culture from the inside outWhether you’re a leader, technician, or teammate, this episode gives you the tools to put curiosity into action and start creating the kind of culture every veterinary professional deserves to be part of.Resource Links: Episode Article:Title: The effectiveness of workplace coaching: A meta-analysis of contemporary psychologically informed coaching approachesAuthors:Qing Wang, Yiming Lai, Jian Xu, & Almuth McDowallDOI: 10.1108/JWAM-04-2021-0030Coaching For Performance (6th edition) By Sir John Whitmore GROW Coaching Worksheet - From The Flourishing CenterTed Lasso Official Trailer (Season 1) - we wouldn’t want to give too much away now would we?Ted Lasso - Available on Apple TV Florida Man This Week - George Foreman GrillWhat Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Introduction to Part Two00:41 Weekend Stories and Personal Anecdotes05:56 The Importance of Curiosity in Coaching11:24 Diving into the Grow Model17:34 The Power of Future-Oriented Goals18:21 Intrinsic Motivation and Self-Efficacy19:35 Curiosity in Goal Setting20:40 Reality Check: Balancing Barriers and Strengths23:14 Exploring Options with Curiosity25:10 The Impact of Asking the Right Questions29:07 Implementing the GROW Model in Practice35:04 Practical Tips for Leaders36:57 Conclusion and Fun Segment

In this episode of The Veterinary Culture Lab, Andi and Josh explore what coaching really means in veterinary medicine—and why curiosity might be the most powerful tool we have to strengthen culture.Grounded in a 2021 meta-analysis of workplace coaching, this conversation unpacks how three evidence-based approaches—GROW, Positive Psychology Coaching, and Cognitive Behavioral Coaching—can help veterinary teams build confidence, connection, and wellbeing. Andi and Josh share why coaching is not advice-giving or mentoring, but a structured, science-backed conversation that helps people clarify goals, see reality more fully, explore new options, and take meaningful steps forward.From donuts and Ted Lasso to the science of empowerment and agency, this episode will leave you rethinking the way you talk with your team—and why “ask, don’t tell” is the secret to renovating workplace culture.You’ll hear:Why coaching is different from advice, therapy, or mentoringWhat the research says about coaching’s impact on performance and wellbeingHow GROW, Positive Psychology Coaching, and Cognitive Behavioral Coaching each support veterinary teamsWhy curiosity is the throughline of effective coaching conversationsSimple ways to practice curiosity—even on busy, chaotic daysWhether you’re leading a team, mentoring a new grad, or simply hoping for more meaningful workplace conversations, this episode offers a hopeful, practical look at how coaching can change the way veterinary teams connect and thrive.Resource Links: Episode Article:Title: The effectiveness of workplace coaching: A meta-analysis of contemporary psychologically informed coaching approachesAuthors:Qing Wang, Yiming Lai, Jian Xu, & Almuth McDowallDOI: 10.1108/JWAM-04-2021-0030Ted Lasso Official Trailer (Season 1) - we wouldn’t want to give too much away now would we?Ted Lasso - Available on Apple TV Florida Man This Week - Hot Pink and Naked What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.Timestamps 00:00 Introduction to Coaching in Veterinary Medicine00:42 Casual Conversation and Weekend Plans01:35 Horse Training and Competitions04:46 Ted Lasso Fandom07:43 The Essence of Coaching08:56 The Importance of Coaching in VetMed12:27 Research on Coaching Effectiveness14:13 Popular Coaching Models16:31 Integrating Coaching Models20:32 Identifying Progress and Strengths21:11 The Power of Curiosity in Coaching22:52 Maintaining Curiosity Amidst Chaos24:03 Practical Tips for Staying Curious27:33 Curiosity in Veterinary Culture34:02 Teasing the Next Episode35:06 Florida Man and Closing Remarks

In this episode of The Veterinary Culture Lab, Andi and Josh dive into groundbreaking new research from their friend Dr. Zach Mercurio—research that pinpoints exactly how leaders can help veterinary teams experience more meaningful work.Grounded in a 2024 study on purposeful leadership, this conversation uncovers six specific, learnable leadership practices that boost energy, reduce burnout, and increase job satisfaction—even in high-stress environments like veterinary medicine.Andi and Josh break down the difference between Big-P Purpose (your lofty mission) and little-p purpose (those small, meaningful moments that remind you why your work matters). They also explore how anyone—not just titled leaders—can activate purpose, foster connection, and help build veterinary cultures where people feel like they truly matter.You’ll hear:• Why meaningful work is essential for veterinary team wellbeing and retention • What the research says about the link between leadership behaviors and job satisfaction • Six powerful practices that help veterinary leaders lead with purpose • How to deliver praise in a way that fuels purpose, not just productivity • A real-life story about a hard moment that became worth it—because of meaning • How to make impact visible using tools like laddering, “because” praise, and mattering momentsWhether you're a practice manager, technician, associate DVM, or just someone who cares about veterinary culture, this episode offers real-world ways to turn everyday tasks into moments that matter.Resource Links: Episode Article:Title: Mapping and Measuring Leadership Practices Intended to Foster Meaningful WorkAuthors: Zach Mercurio, Tamara L. Miles, Wesley G. Adams, Jeremy D. W. CliftonDOI: https://doi.org/10.1007/s41542-023-00161-zCheck out Zach Mercurio and his two fantastic books:The Invisible LeaderThe Power of Mattering Rebecca RoseFlorida Woman This Week - Fake Manager What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Introduction: Making Work Meaningful00:42 Casual Conversation: Sunny Days and Glasses01:04 A Real-Life Story: Embracing Aging03:04 Purposeful Leadership: Meeting Zach Mercurio04:45 Big P vs. Little p Purpose13:20 Research Insights: Leadership and Meaningful Work23:00 The Importance of Impact Stories24:20 Trust and Support in the Workplace25:25 Humorous Anecdote: The Colorado Trip26:26 Gathering and Sharing Impact Stories28:06 Growth Equals Glue: Recognizing Potential30:57 Purpose-First Hiring32:08 Connection Combats Compassion Fatigue33:09 Actionable Steps for Cultural Renovation36:25 The Power of Praise and Recognition39:48 Florida Woman: A Humorous Interlude41:28 Conclusion and Call to Action

In this episode of The Veterinary Culture Lab, Andi and Josh explore the power of resilience—not just as a personal trait, but as a skill we can teach, build, and share.Grounded in a 2017 study by Jenny Moffett and David Bartram, this conversation uncovers what happens when veterinary students receive formal resilience education early in their careers—and what it means for the rest of us who never got that kind of support.From skepticism to mindset shifts, and from group learning to individual bounce-back moments, this episode is a hopeful look at how wellbeing education can change the trajectory of a veterinary career—and why it's never too late to learn.You’ll hear:Why resilience education matters in vet med (and why it’s not just for students)What the research says about resilience as a learnable skillHow one workshop changed the way students saw themselves and their capacity to copeThe social power of building resilience together—not aloneWhat this means for long-time professionals who never got this training early onWhether you’re just starting out or mid-career and building the plane mid-flight, this episode will leave you with a deeper appreciation for the science of resilience—and the role education can play in making thriving possible.Resource Links: Episode Article:Title: Veterinary Students’ Perspectives on Resilience and Resilience-Building StrategiesAuthors:Jenny E. Moffett and Davi d J. BartramDOI: https://doi.org/10.3138/jvme.0216-046r1Flourish Academy - Certificate in Applied Veterinary ResilienceFlourish Academy - Introduction to Applied Veterinary Resilence Florida Veterinary Medical Association - Inspire program - This program is FREE for ALL Florida veterinary professions regardless of status with the FVMA.  Florida Man This Week - Dog What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Introduction to Resilience Education00:42 Casual Conversation and Weather Talk01:25 Horse Care in Hot Weather03:05 Dog Days of Summer05:30 The Joy of Dad Jokes06:00 A Thought-Provoking Question09:26 Hope in Veterinary Medicine12:22 Resilience Training in Veterinary School17:50 Skepticism and Resilience20:53 Handling Skepticism in the Workplace21:59 Embracing Skeptics for Better Conversations23:56 The Importance of Wellbeing in Vet Med25:49 Balancing Wellbeing Across Career Stages29:21 Practical Ways to Show You Care31:04 Making Resilience a Group Effort34:21 Educational Opportunities for Building Resilience38:35 Florida Man: A Humorous Conclusion

The Vet Med Circus: Why Collaboration Is the Star of the ShowIn this episode of The Veterinary Culture Lab, Josh and Andi explore one of the most powerful—but often overlooked—drivers of high-functioning veterinary teams: positive communication that fuels real collaboration.Grounded in a 2024 study on veterinary team communication, they break down 15 specific behaviors that can either build, or break, collaborative veterinary workplaces. These habits go beyond personality or work ethic and show how simple shifts in how we speak, listen, and respond can drive culture renovation.You do not need a big budget or fancy retreat to improve your veterinary culture—just a few intentional moments of respect, empathy, and action-oriented communication can spark real change.You’ll hear:What true collaboration in veterinary teams looks like—and what it is notWhy communication often matters more than work ethic in vet medThe 4 core categories of collaborative behaviors (with real-world examples)Why respect in veterinary teams is the top behavior linked to successHow to turn empathy and curiosity into culture-building toolsAction steps to boost trust, psychological safety, and team moraleWhether you are managing a clinic, working the treatment floor, or leading from the front desk, this episode offers practical tools to support thriving, high-functioning veterinary teams—one conversation at a time.Resources: Episode Article:Title: Positive Communication Practices for Enhancing CollaborationAuthor: Amy E. MickelDOI: https://doi.org/10.1177/23294884241263552Flourish Academy - Certificate in Cultivating Positive Team CommunicationFor Leaders For TeamsPuppy Songs Florida Man This Week - Cars What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps00:00 Introduction to Collaboration in Vet Med00:40 Casual Chat: Smoothies and Pets03:45 The Importance of Collaboration in Vet Med06:20 A Real-Life Example of Effective Collaboration09:58 Key Communication Practices for Collaboration13:05 Respect and Empathy in Teamwork22:05 Practical Steps to Enhance Collaboration26:45 Florida Man: A Humorous Conclusion

Seen, Valued, Energized: How Micro-Connections Build Thriving Veterinary TeamsIn this episode of The Veterinary Culture Lab, Andi and Josh dive into one of their favorite culture renovation tools: high-quality connections (or as we like to say, micro-connections that pack a punch).Inspired by the stories of MVP Joey Votto and NBA star Steph Curry, and grounded in the research of organizational psychologist Dr. Jane Dutton, this conversation explores how fleeting, positive moments between team members can change everything—from mood and motivation to retention and resilience.In a profession where time is short and stress runs high, veterinary teams need more than coffee and courage. They need connection. And the best part? You do not need a retreat or a big budget to make it happen.You’ll hear:What high-quality connections actually are—and why they matter in vet medHow micro-interactions shift team energy and cultureWhy these connections are essential during stress and chaosThe 3 science-backed pathways that make a connection “high-quality” Practical ways to create, model, and celebrate these moments at workWhether you manage a clinic or assist in surgery, this episode shows how a little intentionality can spark a whole lot of wellbeing.Resource Links Episode Articles:Title: The Power of High-Quality ConnectionsAuthor: Jane E. DuttonAccess URL (PDF from Center for Positive Organizations):https://positiveorgs.bus.umich.edu/wp-content/uploads/HighQualityConnections.pdfTitle: Joey Votto and Steph Curry Found a Secret to Workplace Happiness. You Can, Too.Author: Rustin DoddURL: https://theathletic.com/5480823/2025/05/22/joey-votto-steph-curry-happiness/(Subscription may be required)Florida Man This Week - Horse What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps00:00 Introduction to High Quality Connections00:40 Casual Conversation and Personal Updates02:30 Excitement for Today's Topic02:47 Defining High Quality Connections03:23 Real-Life Examples of High Quality Connections04:26 Exploring High Quality Connections in Professional Settings06:28 Research and Articles on High Quality Connections07:51 Stories of Joey Vato and Steph Curry09:46 The Science Behind High Quality Connections11:34 Personal Stories of High Quality Connections13:10 The Impact of High Quality Connections in Vet Med14:48 The Power of Using Names15:38 High Quality Connections in Fast-Paced Environments17:38 The Importance of Connection During Stressful Times20:17 Building a Resilient Culture21:36 Practical Tips for Creating High Quality Connections27:49 Celebrating High Quality Connections28:38 Florida Man Segment30:39 Conclusion and Call to Action

In this episode of The Veterinary Culture Lab, Josh and Andi explore the power of communication in shaping how a workplace feels and why that feeling matters more than we think.Drawing on new research from the University of Michigan, the conversation dives into how intentional leadership communication transformed workplace climate, decreased burnout, and boosted engagement - all during a time of crisis.With vet med facing its own climate challenges, this study offers a blueprint for change: small communication shifts that create big ripple effects. From high-quality connections to building relational reserves, this episode connects the dots between leadership behavior and team wellbeing.You’ll hear:What “workplace climate” really means—and how it differs from cultureHow leadership communication became a lever for changeWhy positive climate matters more than pay when it comes to retentionHow to build resilience before the next crisis hitsPractical micro-practices you can use to shape climate on purposeWhether you lead a team or simply want your clinic to feel more human, this episode offers science-backed insight into what makes veterinary workplaces thrive from the inside out.Resource LinksEpisode Article:Article Title: Positive Leadership within Breast Imaging: Impact on Burnout, Intent to Leave, and EngagementAuthors: Amy Young, Jennifer J. Gruber, and Nima AghdassiDOI: https://doi.org/10.1016/j.jacr.2024.01.023Flourish Academy Masterclasses:Certificate in Positive Veterinary Leadership Certificate in Cultivating Positive Team Communication Florida Man This Week - Convenience Store What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps:00:00 Introduction: The Impact of Communication at Work00:43 Team Dynamics and the Importance of Key Members02:24 Climate and Culture in the Workplace05:03 Leadership Styles and Their Effects10:08 Positive Leadership and Workplace Climate Study15:34 Communication as Leverage in Leadership19:04 Transparency in Leadership19:49 The Impact of Workplace Climate20:50 Effective Leadership Interventions22:22 Building Relational Reserves23:34 Intentional Connections in Teams25:29 Cultural Renovation Strategies30:03 Transparency and Communication33:37 Florida Man: Gator Adventure35:17 Conclusion and Resources

In this episode of The Veterinary Culture Lab, Andi and Josh unpack the myth that success in veterinary medicine is all about grit and hustle—and offer a compelling alternative backed by research.Grounded in leadership science and workplace psychology, this episode explores new findings from the Thriving at Work: 2023 Leadership Development Survey and connects them to veterinary teams through the powerful lens of culture renovation. With burnout on the rise and turnover rates high, the conversation challenges long-held assumptions and offers practical, doable shifts to help teams flourish.You’ll hear:Why “just push through” is not a long-term strategy for wellbeingWhat the science says truly drives thriving in veterinary workplacesHow the “20% Rule” can help teams access more meaning without overhauling their jobsReal-life examples of how strengths, recognition, and curiosity fuel engagementWhether you’re rethinking leadership, rebalancing workloads, or just trying to feel less drained at the end of the day, this episode offers science-backed ideas for making veterinary work more human—and more sustainable.Resource Links: Episode Article(s):Title: Thriving at work Authors: Simmons University Institute for Inclusive Leadership (2023)***Title: Beyond the Hustle: Rethinking what it takes to thrive at workAuthors: Elisa van Dam, Susan MacKenty, Brady and Pynn Perry Wooten (2025)URL: https://www.smartbrief.com/original/beyond-the-hustle-rethinking-what-it-takes-to-thrive-at-work***20% Rule resource:Title: Burnout Rate Is Lower Among Academic Physicians When Time Is Spent on Meaningful WorkAuthor: Lang, LesDOI: https://doi.org/10.1053/j.gastro.2009.06.013***Florida Man This Week - Reality TV What Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Episode Timestamps:00:00 Introduction: Rethinking Work Culture00:57 Casual Catch-Up: Horse Troubles and Farm Life03:35 A Day in the Life: Unexpected Calls and Mixed Emotions05:01 Personal Stories: The Hustle Culture10:07 Research Insights: Thriving at Work13:40 Enablers of Thriving: Good Management and Communication15:50 Building a Transparent and Strengths-Focused Team17:04 The 20% Rule for Thriving at Work19:57 Applying the 20% Rule to Cultural Renovation21:53 Conducting an Energy Audit for Your Team24:09 The Power of Curiosity in Leadership28:28 Florida Man: A Humorous Interlude30:01 Wrapping Up and Encouraging Engagement

In this episode of The Veterinary Culture Lab, Josh and Andi explore a surprising twist on workplace drama—one that could actually improve veterinary wellbeing. Spoiler: it is not the gossip-filled kind of drama, but the science-backed DRAMMA model, a powerful framework built on six core psychological needs that support human flourishing at work.Grounded in recovery science and positive psychology, this conversation unpacks how detachment, relaxation, autonomy, mastery, meaning, and affiliation can transform your team’s culture from overwhelmed and burnt out to energized and engaged.You’ll hear:Why the DRAMMA model offers a practical path to better wellbeing at workHow small changes—like five-minute mental breaks—can reduce stress and improve team dynamics What “mastery” looks like in a veterinary setting (spoiler: it involves #RollieAF veins)A real-world example of how brushing a horse’s tail became a built-in moment of detachment Whether you're leading culture renovation or just trying to recharge between shifts, this episode delivers science-backed strategies to help your veterinary team thrive—one need at a time.Resource Links:Episode ArticleTitle: Need Satisfaction and Optimal Functioning at Leisure and Work: A Longitudinal Validation Study of the DRAMMA ModelAuthors: Miika Kujanpää, Christine Syrek, Dirk Lehr, Ulla Kinnunen, Jo Annika Reins, Jessica de Bloom (2020) DOI: https://doi.org/10.1007/s10902-020-00247-3Mihály Csíkszentmihályi on FlowFlorida Man This Week - Boat FiascoWhat Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Episode Timestamps:00:00 – Introduction to Workplace Drama 00:48 – A Strange Celery Stalker 01:48 – Defining Drama in Vet Med 02:19 – Exploring Psychological Needs 03:55 – Loving the Job at Flourish 06:21 – The DRAMMA Model Explained 09:20 – Applying the DRAMMA Model to Vet Med 10:07 – Detachment and Relaxation 10:44 – Personal Detachment Strategies 16:15 – Mastery and Skill Development 17:07 – Understanding Flow States 17:49 – Applying Flow States in Veterinary Practice 18:07 – The Importance of Mentorship 18:36 – Stretch Skills in Veterinary Practice 22:03 – Autonomy and Control in the Workplace 23:31 – Meaning and Affiliation at Work 24:34 – Implementing Culture Renovation 25:03 – Micro Breaks and Human Connection 28:55 – Ask Me Anything Sessions 32:43 – Florida Man Story 34:21 – Conclusion and Farewell

North of Neutral: why positive psychology matters in vet medIn this first episode of The Veterinary Culture Lab, hosts Andi and Josh go deep on the science that underpins everything they do at Flourish: positive psychology.What is positive psychology—really? And what isn’t it? Spoiler: it is not toxic positivity, it is not ignoring suffering, and it is definitely not “just think happy thoughts.” Grounded in the work of Dr. Martin Seligman, this conversation unpacks how the science of human flourishing can help veterinary professionals move beyond burnout, beyond “meh,” and into more meaningful, sustainable wellbeing.You’ll hear:A real-life story that perfectly illustrates Corey Keyes’ concept of languishingWhy positive psychology in veterinary medicine is more than “good vibes”A breakdown of the common myths—like “isn’t this just positive thinking?”The surprising power of language: why swapping “but” for “and” mattersA laugh-out-loud Florida Man story involving a blowtorch and some questionable decision-makingWhether you’re leading a veterinary team or just trying to make it through the week with purpose, this episode offers science-backed insights and practical takeaways for thriving in vet med—without ignoring the hard stuff.Resource Links: Episode Article:Title: Positive psychology: FAQs.Authors: Seligman, M. E. P., & Pawelski, J. O. (2003).DOI: https://www.jstor.org/stable/1449825The Upside of your Darkside - Todd Kashdan and Robert Biswas-DienerFlorida Man This Week - ATM BlowtorchWhat Do You Think? Reach out to us and let us know at [email protected] Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps:00:00 Introduction to Positive Psychology00:49 Weekend Stories and Dad Jokes03:57 Discussing Languishing and Personal Experiences11:36 The Science of Positive Psychology16:11 Common Questions About Positive Psychology17:05 Reflecting on Positive Psychology FAQs17:46 The Misconception of 'Happyology'18:49 The Role of Discomfort in a Meaningful Life20:30 Balancing Positive and Negative Emotions22:42 The Value of Pessimistic Thinking24:30 Practical Applications in Veterinary Medicine31:03 Leadership and Positive Psychology32:55 Florida Man: A Humorous Conclusion