The Well-led Podcast

Accountability is often treated like punishment or oversight, but in practice, it is much more connected to clarity, consistency, trust, and personal responsibility. In this episode of The Well-led Podcast, Kate Johnson shares reflections from two contributors with very different leadership experiences and perspectives. Together, they explore how accountability changes across roles, relationships, and seasons of life, why leaders lose credibility when expectations are inconsistently enforced, and how internal accountability shapes both leadership and personal effectiveness. The conversation also examines company policy, consequences, motivation, and the tension between supporting people and maintaining standards. Guest Information, listed alphabetically ANISHA JENNINGS is an engineer, educator, tech empowerment partner, podcast host and the founder of Jennings Tech Corner. With more than 10 years of experience in IT, web development, systems optimization and teaching, she helps founders, coaches, mentors and small business owners bring their stories to life through beautifully designed, strategic and conversion driven websites. She also hosts Your American Dream with Anisha, a podcast dedicated to amplifying the voices and journeys of immigrant women and women of color entrepreneurs across the United States. LinkedIn profile: https://www.linkedin.com/in/anisha01/  Business website (if any): https://jenningstechcorner.com/  Podcast: https://www.youtube.com/@anishajennings  KRISTIE SCHOONOVER serves as the Director of Talent and Learning Development for pep, LLC, a marketing operations firm. She is an active member of the local HR and Talent community, with expertise in leadership development, performance management, strategic planning, and workforce upskilling. Kristie is also an innovator who is building her AI acumen and leading internal programs to integrate generative and other tools into her organization’s talent efforts.  LinkedIn profile: https://www.linkedin.com/in/kristie-schoonover-0123956/   About pAper© pAper© is a practical analog method for personal effectiveness designed to help you build a simple, personalized system for managing your priorities, time, and responsibilities. Instead of relying on pre-designed planners or productivity apps, the pAper© approach teaches you how to create your own tools using handwritten practices. The goal isn’t to become more organized. The goal is to become more effective—connecting your daily work to the results that matter most. Learn more about the pAper© learning experience at: www.one23ltd.com/paper  Key Takeaways Accountability requires clarity about expectations, ownership, and follow-through Leaders lose credibility when standards are enforced inconsistently Trust changes how leaders monitor and support people Holding people accountable is different from micromanaging them Team members pay close attention to what leaders allow or ignore Company policies should be explained clearly and reinforced consistently Good performance in one area does not erase responsibility in another Internal accountability becomes more important as personal freedom increases Accountability evolves across different stages of life and leadership Effective leadership requires balancing support, responsibility, and consequences Timestamps 00:00 – Introduction & theme of accountability 01:19 – Defining accountability in leadership 02:40 – Learning to lead and hold others accountable 06:15 – Consistency, policy enforcement, and credibility 09:15 – “Good nurse, but…” and organizational alignment 10:49 – Introduction of Anisha Jennings 11:24 – Accountability, motivation, and personal responsibility 15:17 – How accountability changes across life stages 16:50 – Internal versus external accountability 19:15 – Closing reflections, toolkit, and pAper© Keywords leadership accountability, accountability at work, leadership credibility, company policy, personal responsibility, internal motivation, leadership expectations, accountability examples, leadership communication, effective leadership

What does accountability really mean in leadership—and why does it so often feel like punishment? In this episode, Kate Johnson reframes accountability as an essential leadership process that supports performance, rather than a reaction to failure. You’ll learn how accountability connects directly to clarity, why it must be established before work begins, and how leaders can sustain it through observation, feedback, and follow-through. This episode offers a practical model for designing the conditions that allow people and teams to succeed. If you would like practical tools that accompany conversations like this one, you can request the current free leadership toolkit at https://www.one23ltd.com/toolkits Subscribers to the onetwentythree ltd newsletter receive these resources automatically each month.  About pAper© pAper© is a practical analog method for personal effectiveness designed to help you build a simple, personalized system for managing your priorities, time, and responsibilities. Instead of relying on pre-designed planners or productivity apps, the pAper© approach teaches you how to create your own tools using handwritten practices. The goal isn’t to become more organized. The goal is to become more effective—connecting your daily work to the results that matter most. Learn more about the pAper© learning experience at: www.one23ltd.com/paper  Key takeaways Accountability is often misunderstood as punishment, but it is actually the foundation of performance. “Holding people accountable” is reactive and often too late to be effective. True accountability exists when trust, transparency, and communication are present. Accountability begins with clear expectations set before work starts. Leaders must stay engaged during the work through observation and feedback. Measurement is essential for understanding results and managing performance. Consequences are neutral—they simply reflect what follows an action. Accountability is a continuous process: before, during, and after the work. Leaders initiate and sustain accountability systems; they cannot delegate this responsibility. Performance is the natural result of well-designed accountability. Timestamps 00:00:00 — Why accountability is misunderstood / problem with “holding people accountable” 00:00:20 — Accountability within the Well-Led framework 00:02:10 — Five principles of accountability 00:02:38 — The accountability process explained (before/during/after, Venn model) 00:03:41 — Blueprint and expectation-setting 00:04:49 — Observation and feedback in action 00:06:03 — Follow-through and consequences 00:08:29— Real-world leadership applications (new hire, special project, performance improvement) 00:13:28— Accountability as daily leadership practice Keywords accountability in leadership, performance management, leadership expectations, workplace accountability, leadership communication, employee performance, feedback and accountability, leadership development, management skills, organizational performance

Clarity is one of the most important leadership skills—and one of the most overlooked. In this episode, you’ll learn what clarity actually looks like in practice, when it matters most, and how to apply it before work begins, at the start of work, and during times of change. You’ll walk away with simple, repeatable actions that improve focus, reduce stress, and help your team perform at a higher level. If you would like practical tools that accompany conversations like this one, you can request the current free leadership toolkit at https://www.one23ltd.com/toolkits . Subscribers to the onetwentythree ltd newsletter receive these resources automatically each month.  About pAper© pAper© is a practical analog method for personal effectiveness designed to help you build a simple, personalized system for managing your priorities, time, and responsibilities. Instead of relying on pre-designed planners or productivity apps, the pAper© approach teaches you how to create your own tools using handwritten practices. The goal isn’t to become more organized. The goal is to become more effective—connecting your daily work to the results that matter most. Learn more about the pAper© learning experience at: www.one23ltd.com/paper  Key Takeaways Clarity is not a one-time communication—it’s an ongoing leadership discipline Most leadership problems are actually clarity failures upstream Leaders must define purpose, communication, and relationships before work begins Clarity starts with thinking, not speaking “Who does what by when” is the simplest way to set expectations Lack of clarity creates “swirl”: rework, hesitation, and second-guessing Clear expectations reduce stress and improve employee well-being Clarity creates autonomy—it does not restrict it Communication must be filtered, organized, and relevant—not just shared Psychological safety depends on leaders explicitly inviting questions Timestamps 0:00:02 — What clarity actually means in leadership 0:01:44 — Before work begins: defining purpose, communication, relationships 0:04:47 — At the start of work: setting clear expectations 0:06:30 — How clarity impacts employee well-being 0:09:26 — During change: why clarity matters more 0:11:45 — Why communication alone doesn’t create clarity 0:14:20 — Three simple practices to apply immediately Keywords: leadership clarity, setting expectations at work, leadership communication skills, clarity in management, team alignment, workplace productivity, change management communication, leadership effectiveness, employee engagement, role clarity

Leadership clarity is one of the most practical skills a leader can develop—but it’s also one of the most overlooked. In this conversation, Kate Johnson explores what clarity really means in leadership with Kristie Schoonover, a learning and development leader who works daily with managers trying to align teams, communicate expectations, and support employees through change. Together, they examine how unclear direction creates confusion, burnout, and misaligned work, and why clarity requires deliberate thought work from leaders. You’ll hear practical examples of how team charters, communication norms, and purposeful messaging help leaders connect daily tasks to organizational purpose. The episode also explores how AI tools can support leaders in summarizing information, testing communication, and preparing for different audience reactions. If you would like practical tools that accompany conversations like this one, you can request the current free leadership toolkit at https://www.one23ltd.com/toolkits Subscribers to the onetwentythree ltd newsletter receive these resources automatically each month.  About pAper© pAper© is a practical analog method for personal effectiveness designed to help you build a simple, personalized system for managing your priorities, time, and responsibilities. Instead of relying on pre-designed planners or productivity apps, the pAper© approach teaches you how to create your own tools using handwritten practices. The goal isn’t to become more organized. The goal is to become more effective—connecting your daily work to the results that matter most. Learn more about the pAper© learning experience at: www.one23ltd.com/paper  Key takeaways Leadership clarity connects daily tasks to a larger organizational purpose. Lack of clarity from leaders can stall teams and lead to burnout. Team charters and team norms help create shared expectations about how work gets done. Leaders must create time for “thought work” to develop strategy and direction. Clarity is different from transparency—clarity organizes information so people can act on it. Timestamps [0:00:06] – Setting the Stage: Leadership, Care, and Clarity [0:01:06] – Christy’s Path: From Marketing Ops to Learning & Development [0:03:22] – Returning from Leave: Double Change and Deep Ambiguity [0:05:52] – Personal Life, Positive Stress, and the Cognitive Load of Change [0:07:30] – The Green Square: How Messages Get Distorted in Transit [0:10:15] – When Leaders Lack Clarity: Burnout, Purpose, and Team Direction [0:13:46] – Team Charters: Making Ways of Working Explicit [0:19:44] – Jazz Band Leadership: Roles, Strengths, and Psychological Safety [0:29:46] – Thought Work: Putting Thinking Time on the Calendar [0:38:34] – Using AI for Clarity: Summarizing, Tailoring, and Testing Messages Keywords leadership clarity clear expectations at work team charter leadership leadership communication skills psychological safety teams thought work leadership clarity vs transparency leadership team norms workplace AI tools for leaders leadership purpose alignment

Clarity is one of the most practical leadership skills, yet its absence is often felt before it is recognized. In this Other Voices episode, two experienced leaders reflect on moments when unclear expectations and conflicting direction disrupted their work. Their insights illustrate how a lack of clarity can affect focus, productivity, confidence, and even personal wellbeing. Through real examples from healthcare leadership and consulting work, this conversation explores the emotional and practical consequences of unclear expectations, shifting priorities, and inconsistent direction from multiple leaders. The episode also highlights the leadership responsibility to create clear frameworks, align expectations with peers, and communicate priorities in ways that allow employees to work with both focus and autonomy. Listeners will come away with a deeper understanding of why clarity is foundational to effective leadership—and how leaders can reduce confusion, improve productivity, and foster healthier work environments through clear expectations and communication. About pAper© pAper© is a practical analog method for personal effectiveness designed to help you build a simple, personalized system for managing your priorities, time, and responsibilities. Instead of relying on pre-designed planners or productivity apps, the pAper© approach teaches you how to create your own tools using handwritten practices. The goal isn’t to become more organized. The goal is to become more effective—connecting your daily work to the results that matter most. Learn more about the pAper© learning experience at: www.one23ltd.com/paper  If you would like practical tools that accompany conversations like this one, you can request the current free leadership toolkit at https://www.one23ltd.com/toolkits Subscribers to the onetwentythree ltd newsletter receive these resources automatically each month.  Guest Information, listed alphabetically Amy Stockman is a seasoned healthcare executive with a reputation for achieving results in the midst of complex change. She thrives in highly collaborative environments and is often seen as the go-to leader when there is a need to create entirely new programs, processes, and connections.  Michele Wilson is an expert in change leadership, healthcare operations, and storytelling. She has worked in patient-facing roles, served as a change practice leader and master facilitator, overseen the operation of multi-site physician practices, and now works as a leader within a consulting firm to guide the success of teams and large-scale change initiatives.  Michele Wilson | LinkedIn Key takeaways Unclear expectations often lead employees to feel stuck, distracted, or unsure how to move forward. Conflicting direction from multiple leaders is one of the most disruptive forms of unclear leadership. Lack of clarity can affect productivity, focus, emotional wellbeing, and confidence in work. Clear frameworks or roadmaps help employees stay motivated and oriented toward goals. When priorities change, leaders should clearly explain the reason for the shift. Leadership clarity often begins with alignment between leaders before direction reaches the team. Resetting expectations is essential when circumstances or goals change. Clarity is not micromanagement; it helps define autonomy and responsibility. Reflection on leadership experiences helps leaders improve clarity in communication. Teams perform better when expectations are visible, shared, and reinforced consistently. Timestamps [0:00:00] – Opening & Theme Introduction [0:01:30] – Amy’s Introduction [0:02:40] – Three Forms of Lack of Clarity [0:03:45] – Conflicting Directions from Multiple Leaders [0:06:13] – Michele’s Introduction [0:07:10] – Clarity as Framework/Roadmap [0:08:30] – Emotional & Productivity Impact [0:10:21] – Kate’s Takeaways on Clarity & Leadership Keywords leadership clarity, clear expectations leadership, workplace communication, leadership productivity, management communication, employee autonomy, leadership frameworks, organizational leadership, team productivity, leadership reflection

Clarity is one of the most practical leadership skills because it turns ideas into action. In this episode, Kate Johnson explores why clarity is the starting point for supporting employees and enabling performance. She explains how leaders create clarity in three key areas—purpose, communication, and relationships—and how doing so helps teams understand priorities, connect to their work, and move forward with confidence. The latest companion toolkit is available to request at https://www.one23ltd.com/toolkits and subscribers receive new resources automatically each month via the one23ltd newsletter. Key takeaways Clarity is the “mother skill” that allows other leadership skills to function effectively. Leadership development begins with care, but supporting performance requires practical clarity. Leaders must make purpose visible and actionable—not just talk about it conceptually. A simple question can unlock clarity of purpose: What is the purpose of what?Leaders need clarity about their own role, their organization’s mission, and their team’s contribution. Clear communication requires internal consistency between words, values, and actions. Employees experience communication as trustworthy when it is straightforward and reliable. Many workplace engagement issues trace back to a lack of clarity from leadership. Relationship clarity includes boundaries, connections, and organizational channels. When leaders illuminate purpose, communication, and relationships, they create the conditions for team success. Timestamps [0:00:02] – Introduction of clarity as the “mother skill” in leadership. [0:00:46] – Link between vulnerability (care) and clarity (support); preview of accountability and feedback. [0:01:53] – Identification of the podcast: “This is the Well Led Podcast, and I’m your host, Kate Johnson.” [0:02:21] – Etymology: clarity / claritas = brightness, metaphor of a leader “turning on a light.” [0:03:29] – Introduction of clarity of purpose and the question: “The purpose of what?” [0:05:15] – Practical exercise: three questions to clarify leader, company, and team purpose. [0:06:14] – Shift to clarity of communication and the two kinds of consistency (internal and experienced). [0:10:09] – Introduction of clarity of relationships (boundaries, connections, channels). Keywords leadership clarity, clarity in leadership, leadership communication, leadership purpose, employee engagement, leadership transparency, organizational communication, leadership effectiveness, workplace relationships, leadership development

Why do relationships matter so much at work? In this quarterly synthesis episode of The Well-led Podcast, Kate Johnson reflects on the leadership competency of demonstrating care. Drawing on the past three months of conversations about vulnerability, empathy, and good humor, she explores how these skills combine to build trust, deepen understanding, and create consistency in leadership. Through a candid discussion with her husband Nate—who brings a different leadership background including scouting, military service, and private industry—the episode examines practical leadership questions: Where vulnerability should have boundaries, How empathy works in real workplace situations, and Why good humor can reset difficult moments. Together they explore how relationships enable leaders to connect people, solve problems, and move work forward across teams and organizations. The latest companion toolkit is available to request at https://www.one23ltd.com/toolkits, and subscribers receive new toolkits automatically. Key takeaways Demonstrating care is built from three leadership skills: vulnerability, empathy, and good humor. Vulnerability means acknowledging your humanity while maintaining appropriate boundaries. Trust begins when leaders show they are human and imperfect. Empathy requires listening and dialogue to understand other perspectives. People can interpret the same situation in dramatically different ways. Good humor is the ability to respond thoughtfully to difficulty. Consistency in leadership behavior strengthens workplace relationships. Strong relationships help leaders connect people and remove barriers to work. Apologies are one of the most powerful tools leaders have. Leaders can model human leadership even when it is not modeled above them. Timestamps [0:00:00] Setting the Stage: Leading Like a Human [0:02:55] Meet Nate: Real-World Leadership Perspectives [0:05:07] Vulnerability: Making Humanity Visible [0:13:03] Vulnerable, Not Naked: Finding the Line [0:17:33] A Common Example: Practicing Appropriate Disclosure [0:20:01] Empathy on a Jury: Many Views, One Experience [0:23:45] Empathy vs. Consensus: Boundaries and Roles [0:25:45] Good Humor in Action: A Story [0:27:35] Scaling Care: From Small Shops to Large Organizations [0:37:40] The Power of Apology and Closing Reflections Keywords human leadership, leadership vulnerability, empathy in leadership, good humor leadership, mindset, healthy workplace relationships, trust in leadership, organizational effectiveness, leadership emotional intelligence, leadership communication, demonstrating care leadership skill

This episode explores how leaders can actively choose a more balanced, effective mindset—what Kate calls “good humor,” also understood as equanimity. You’ll learn how to recognize unhelpful thinking patterns, replace them with more constructive perspectives, and apply simple practices to stay calm, curious, and intentional—even under pressure. The episode also connects mindset work to real leadership behaviors like giving feedback, managing stress, and repairing missteps. The latest companion toolkit, “Leading with Empathy: Practical Techniques for Sustainable Leadership,” is available now. Visit https://www.one23ltd.com/toolkits to request your free copy. When you subscribe, you’ll automatically receive future leadership tools and resources from onetwentythree ltd. Please visit these resources, created by The Conscious Leadership Group: Locating Yourself - A Key to Conscious Leadership (video) Locating Yourself: Above or Below? (handout) Conscious Breathing (meditation) Key takeaways Good humor is a practiced leadership skill, not a personality trait Equanimity means staying calm, aware, and engaged under stress Mindsets shape leadership behavior more than intentions alone Writing down your thoughts helps expose limiting beliefs Replacing—not arguing with—unhelpful thoughts creates change Feedback avoidance is often a mindset problem, not a skill issue Visualization and imagination can reshape leadership habits “Above the line” thinking supports curiosity and openness Simple reflection practices can shift your state in real time Recovery after failure requires reflection, grace, and repair Timestamps [0:00:00] Equanimity: The Deeper Meaning of Good Humor in Leadership [0:01:30] Are Leaders Born This Way? Reframing “Natural” Leadership [0:03:00] Tax Season Truths: A Personal Case Study in Mindset Shifts [0:04:00] From “I’m Failing” to “Part of the Story”: Rewriting the Money Narrative [0:05:00] “I’m Bad at Feedback”: The Sneaky Mindset Holding Leaders Back [0:06:30] Four New Feedback Beliefs: Kindness, Practice, and Growth [0:07:49] Above or Below the Line? Locating Your Leadership Mood [0:09:00] More Than Two Possibilities: Staying Open, Curious, and Kind [0:10:30] Play, Rest, and Peak Performance: Caring for the Whole Team [0:12:30] When Good Humor Misses the Mark: Reflection, Repair, and Grace Keywords leadership mindset, equanimity at work, emotional regulation leadership, giving feedback as a leader, leadership self-awareness, mindset shift techniques, conscious leadership above the line, leadership reflection practice, managing stress at work, leadership development tools

Most of the time, we lead in workplaces filled with pressure, uncertainty, and constant change. Do leaders have to approach these circumstances with stress and anxiety? Or is there a different, better choice? In this episode, Kate Johnson is joined by guest Michele Wilson to explore the role of good humor as a leadership capability. Rather than forced positivity or ignoring difficult realities, good humor is described as the ability to face challenges honestly while choosing care, kindness, and constructive action. Leaders who model this mindset help teams navigate difficult decisions, maintain professionalism, and bring their best selves to work even when circumstances are demanding. The latest companion toolkit, “Leading with Empathy: Practical Techniques for Sustainable Leadership,” is available now. Visit https://www.one23ltd.com/toolkits to request your free copy. When you subscribe, you’ll automatically receive future leadership tools and resources from onetwentythree ltd. Michele Wilson is an expert in change leadership, healthcare operations, and storytelling. She has worked in patient-facing roles, served as a change practice leader and master facilitator, overseen the operation of multi-site physician practices, and now works as a leader within a consulting firm to guide the success of teams and large-scale change initiatives.  Michele Wilson | LinkedIn  Key takeaways Good humor is not about jokes or constant positivity—it is a leadership attitude grounded in choice. Leaders must acknowledge reality without catastrophizing difficult situations. Every employee always has choices at work, even if they do not like the available options. Treating employees like adults creates trust and accountability. Leaders influence workplace culture through the attitude they bring to daily interactions. Teams repeatedly cycle through forming, storming, norming, and performing as circumstances change. Leaders must consider both workplace challenges and the personal realities employees bring with them. Assuming positive intent reduces conflict and improves collaboration. Global stress and uncertainty have made grace and patience especially important leadership behaviors. Leadership ultimately centers on helping others bring their best selves to the work. Timestamps [0:00:39] Introduction of the focus on good humor and leadership, and setting the intention for a deeper conversation about attitude and choice. [0:03:59] Working definition of good humor: not forced positivity or denial, but an attitude that embraces both difficulty and capability, grounded in choice. [0:05:21] Exploration of balance: avoiding both catastrophizing and over‑reliance on humor as deflection; recognizing that some situations are serious. [0:08:29] Connection between good humor, choice, and leaders demonstrating care by helping people see and navigate their real options during change. [0:13:09] Explanation of adult‑to‑adult communication in organizations, using return‑to‑office decisions to illustrate how to present expectations and choices. [0:17:54] Example of using a daily gratitude practice (“three things we’re grateful for”) to structure attitude during a disruptive office move. [0:22:25] Discussion of the recurring forming–storming–norming–performing cycle and how changing circumstances and life events repeatedly reshape teams. [0:29:18] Framing recent years as a period of “perpetual amygdala hijack” and the argument for extending grace and lowering reactivity in leadership. [0:39:24] Final mindset takeaway for leaders: the role is to support the people doing the work, centering their success rather than self-focus. Keywords leadership mindset, good humor leadership, leadership attitude, workplace culture leadership, leadership choices, change management leadership, team dynamics leadership, empathy in leadership, leadership communication, bringing your best self to work

What does it mean to go to work in good humor—especially when the workplace feels heavy or demanding? In this Other Voices episode of The Well-led Podcast, two experienced leadership practitioners reflect on the role of good humor in leadership. They explore how humor is not simply about laughter, but about a mindset leaders bring with them: a balance of perspective, calm, openness, and humanity. Through personal stories and thoughtful frameworks, the contributors describe how leaders can choose steadiness over reactivity, remain hopeful without ignoring reality, and create environments where people feel safe to engage honestly. This episode offers practical insight into why good humor matters for leadership effectiveness and how leaders can cultivate it in everyday work. The latest companion toolkit, “Leading with Empathy: Practical Techniques for Sustainable Leadership,” is available now. Visit https://www.one23ltd.com/toolkits to request your free copy. When you subscribe, you’ll automatically receive future leadership tools and resources from onetwentythree ltd. And special thanks to this month’s contributors. Read on to learn more about them. Jackye Clayton is a writer, podcaster, and HR Tech people leader with 15+ years of experience in talent acquisition, recruiting leadership, and inclusive hiring. She helps leaders and organizations stop guessing and start building high-performing teams with clear, compassionate, and curiosity-driven talent strategies. Jackye Clayton ♕ - People in Squares | LinkedIn  Jackye Clayton People Puzzles  Katharine Manning is a speaker, author, and trainer who has spent more than 25 years working at the intersection of trauma and leadership. Her book, The Empathetic Workplace, provides clear direction and support for leaders who want to respond to trauma on the job with compassion, calm, and confidence.  Katharine Manning - Blackbird | LinkedIn  Blackbird  Katharine Manning Phil Wagar is a seasoned leader with extensive experience in all components of organizational development. He is a master facilitator, specializing in the subjects of leadership, learning, and change, whose strengths lie in ideation, adaptability, and forming deep connections with others. Phil Wagar | LinkedIn  Key takeaways Good humor at work is a deliberate mindset, not simply a moment of laughter. Leaders can choose their emotional posture before entering a meeting or beginning the workday. Maintaining perspective helps leaders avoid reacting impulsively to everyday frustrations. A calm and hopeful disposition allows leaders to remain open to feedback and new ideas. Humor and lightness can make difficult work more manageable without minimizing its seriousness. When leaders operate without good humor, workplaces can become tense, closed, and overly reactive. Focusing on purpose and the human impact of work helps sustain a positive leadership mindset. Cultivating curiosity and learning keeps leaders grounded during challenging situations. Recognizing the absurd or unexpected aspects of workplace life can help leaders maintain perspective. Good humor strengthens connection, trust, and resilience within teams. Timestamps [0:00:04] – Framing the episode [0:02:16] – Why good humor at work matters [0:03:30–0:04:40] – Choosing your stance [0:05:40–0:06:30] – The cost of humorless leadership [0:06:30–0:07:09] – Good humor as a leadership competency [0:07:09–0:09:00] – Volunteering-in-the-rain story [0:09:00–0:10:16] – Grief, joy, and “grief camp” [0:10:16–0:13:30] – Definition of good vs. ill humor [0:13:30–0:19:42] – Four practices for good humor [0:20:22–end] – Synthesis and call to action Keywords leadership humor, good humor at work, leadership mindset, emotional intelligence leadership, workplace culture leadership, leadership emotional regulation, positive leadership habits, workplace perspective and resilience, human leadership, leadership communication

What does it mean to choose your attitude as a leader? In this episode, you’ll learn how good humor is a leadership skill rooted in choice, mindfulness, and care—not forced positivity. Through personal stories and practical tools, this conversation explores how your mood shapes your team’s experience and how to respond intentionally instead of reacting on autopilot. You’ll walk away with concrete questions and strategies to help you lead with steadiness, awareness, and humanity. The latest companion toolkit, Leading with Empathy: Practical Techniques for Sustainable Leadership, is available now. Visit https://www.one23ltd.com/toolkits to request your free copy. When you subscribe, you’ll automatically receive future leadership tools and resources from onetwentythree ltd. Key takeaways Leaders have a daily choice about their attitude and mood. Good humor is not about being funny; it is about intentional response. Your mindset can shape your entire day. Even in a crisis, you can choose your attitude. Good humor requires awareness of your influence on others. Simple self-questions can interrupt reactive behavior. Engaging your prefrontal cortex helps override fight-or-flight responses. Toxic positivity damages trust and psychological safety. Modeling emotional choice empowers your team to do the same. Good humor balances realism with care, kindness, and accountability. Timestamps [0:00:01–0:00:53] – A story about creating family house rules [0:01:06–0:01:43] – Introducing “good humor” as a leadership skill [0:01:43–0:02:06] – Welcome to the Well Led Podcast & series context [0:02:06–0:02:49] – An accident and a decision about attitude [0:03:08–0:03:52] – Defining “good humor” vs. simple laughter [0:03:52–0:04:57] – Historical “four humors” explanation [0:05:33–0:06:46] – Humor and choice-making as leadership skills [0:06:46–0:08:06] – Managing the “lizard brain” and regaining choice [0:08:06–0:10:02] – Reflective questions to guide your mood and behavior [0:08:06–0:09:20] – Reflective questions to guide your mood and behavior [0:09:20–0:11:10] – Good humor vs. toxic positivity & impact on teams Keywords leadership attitude, good humor in leadership, how to choose your mood, emotional regulation for leaders, toxic positivity at work, psychological safety, leadership self-awareness, fight or flight response at work, mindful leadership skills, demonstrating care as a leader

In this episode, you will learn how empathy strengthens accountability and improves performance at work. Kate Johnson explains why empathy is not leniency, how mindset shifts shape leadership behavior, and what empathetic accountability looks like in real workplace moments. You will also hear practical guidance for supporting neurodivergent employees and understanding the Double Empathy Problem, so you can lead diverse teams with clarity, trust, and measurable results. The companion toolkit, Leading with Empathy: Practical Techniques for Sustainable Leadership, is now available from onetwentythree ltd. The worksheets are designed to help you put these ideas into practice immediately and strengthen your leadership habits. Established subscribers receive this and future leadership toolkits automatically. Looking to learn a little more about empathy and neurodivergence? Here are a few articles to get you started: Theory of Mind | Psychology Today "I Promise I'm Not Trying to Be Inconsiderate" | Psychology Today The double empathy problem   Key Takeaways Empathy is the disciplined effort to understand another person’s experience. Empathy includes both affective empathy (emotional response) and cognitive empathy (perspective taking). Listening and presence are the foundation of empathetic leadership. Empathy strengthens accountability rather than weakening it. Accountability is a support structure, not punishment. Empathetic accountability combines care with clear expectations. Mindset shifts directly influence leadership behavior and performance. Neurodivergent employees may experience and express empathy differently. The Double Empathy Problem explains barriers between differing lived experiences. Small, mindful acts of curiosity and clarity drive sustainable leadership results. Timestamps [0:00:01] – Defining empathy in leadership [0:00:26] – Recap of previous weeks on empathy [0:01:40] – Core empathetic mindsets for leaders [0:03:05] – Introducing the Leader’s Toolkit [0:05:42] – Empathy and accountability connection [0:07:20] – “Empathetic accountability” defined [0:08:55] – Neurodivergence and empathy [0:11:35] – The double empathy problem [0:13:20] – Practical leadership takeaways [0:15:25] – Closing and preview of next topic Keywords leadership empathy, empathetic accountability, empathy and performance, how to hold employees accountable, cognitive empathy, affective empathy, emotional intelligence at work, neurodiversity in leadership, Double Empathy Problem, improving team performance

In this episode, you will learn how to practice empathy as a leadership skill in real workplace situations. Kate Johnson is joined by Katharine Manning, author of The Empathetic Workplace, to explore what empathy actually looks like in action. They discuss how leaders can move beyond good intentions and develop practical behaviors that build trust, strengthen psychological safety, and improve performance. You will walk away with clear steps for responding to employees who are struggling, handling trauma-informed conversations at work, and building a culture where people feel seen, heard, and supported—without lowering standards or sacrificing results. If this episode prompts you to think more deeply about trust and connection, download the current free Vulnerability and Leadership Toolkit available from onetwentythree ltd. The worksheets are designed to help you put these ideas into practice immediately and strengthen your leadership habits. Katharine Manning is a speaker, author, and trainer who has spent more than 25 years working at the intersection of trauma and leadership—first as a DOJ attorney advising on responses to crises like the Boston Marathon bombing and the South Carolina AME Church shooting, and now as an expert and thought leader on empathy at work. Her book, The Empathetic Workplace, provides clear direction and support for leaders who want to respond to trauma on the job with compassion, calm, and confidence. Join Katharine’s text list by texting “blackbird” to 833-975-1945 for weekly messages on empathy, leadership, and taking care of ourselves as we take care of others. Katharine Manning - Blackbird | LinkedIn  Blackbird  Katharine Manning  Key takeaways Empathy is a striving to understand another person’s experience, not standing in their shoes. Leadership empathy requires both thought and feeling—cognitive and affective empathy working together. Listening and acknowledging are the foundation of any empathetic response. Psychological safety increases when leaders check in regularly with their teams. Adapting your communication style is part of demonstrating care. Empathy is a powerful risk management tool because trust fuels transparency. Most adults have experienced trauma, so leaders should assume someone on their team may be carrying something heavy. The LASER method (Listen, Acknowledge, Share, Empower, Return) provides a practical framework for responding to trauma disclosures at work. Modeling vulnerability is different from venting; leaders must maintain healthy boundaries. Empathy strengthens accountability and performance rather than weakening it. Timestamps [0:00:05] Framing the conversation: empathy in the workplace [0:01:43] Working definitions of empathy and empathetic leadership [0:04:50] Empathy as a rigorous leadership skill, not a “soft” extra [0:10:06] Shifting from theory to action: what empathy looks like day‑to‑day [0:10:40] Practical tool #1: Regular check‑ins and psychological safety [0:13:28] Practical tool #2: Team “vernacular” (numbers/weather) for honest check‑ins [0:19:50] Trauma‑informed leadership and the “paper cut vs knife wound” metaphor [0:26:01] The LASER technique introduced (Listen, Acknowledge, Share, Empower, Return) [0:32:03] Empathy for self, vulnerability, and the “full cup spills over” idea [0:40:30] Empathy as a risk‑management tool and closing resources for leaders Keywords workplace empathy, empathetic leadership, psychological safety, trauma informed workplace, leadership communication skills, cognitive empathy, affective empathy, accountability and empathy, leadership trust building, LASER method

This episode of The Well-Led Podcast: Other Voices explores what empathy really means in leadership—and why it plays a central role in building trust at work. Rather than treating empathy as a soft skill or personality trait, contributors describe it as a learned practice that requires presence, restraint, and the willingness to sit with discomfort. Through personal stories and professional reflections, this episode helps leaders understand how empathy shows up in real moments and why it changes how people experience leadership. In this episode, contributors respond to two guiding questions: How do you define empathy? And who taught you to accept empathy from others—and how did that change your leadership? Their answers reveal that empathy is shaped by experience, strengthened through relationships, and essential to creating psychological safety without lowering expectations. Request your copy of the Vulnerability in Leadership Toolkit. Guest Information, listed alphabetically Peggy Mark, Ph.D.  In her role as executive coach and leadership consultant, Peggy leverages her expertise in healthcare leadership, organizational  learning, and nursing administration to support  executives in discovering their own unique skills as a leader.   Peggy is a lifelong student of leadership and organizational change. She finds immense joy in watching others succeed in their leadership journey.  Peggy Mark - Break-Through, LLC | LinkedIn  Utkarsh Narang Utkarsh is the founder and CEO of IgnitedNeurons, a learning and development consultancy that strives to help its learners build new connections that lead to lasting change.  With an extensive background in operations and transformational coaching, he is also the host of the IgnitedNeurons podcast. Utkarsh Narang - Executive Coach Helping Ambitious Professionals Breakthrough Stuck Careers & Inner Frustration | Ignite Life Method  Ignited Neurons The IgnitedNeurons Podcast - YouTube  Angela Wale Angela has a long reputation as an insightful and compassionate professional, leader, and colleague. She currently serves as an executive nurse leader responsible for integrating technology resources with nursing practice, professional development, education and research for a regional health system.  Find Angela on LinkedIn  Key takeaways Empathy is not about being agreeable, emotional, or soft Empathy requires presence, not problem-solving Leaders often need to learn how to receive empathy before offering it Listening without fixing builds trust and psychological safety Empathy helps people feel seen, heard, and valued Empathy does not remove accountability or standards Slowing down is often the hardest part of empathetic leadership Leaders model empathy through how they respond to struggle Trust grows when empathy is consistent, not performative Empathy strengthens both relationships and results Timestamps [0:00:00] – Kate’s introduction to the Well Led Podcast & empathy theme   [0:01:36] – Peggy defines empathy as perspective-taking and compassionate listening   [0:02:40] – Peggy describes her husband teaching her to accept care and vulnerability    [0:05:54] – Utkarsh introduces himself and defines empathy as presence without control or fixing   [0:08:10] – Utkarsh’s coaching moment: being fully seen, silence, and emotional “cracking open”   [0:13:30] – Angela defines empathy as strengthening human connection through validation   [0:18:20] – Angela’s leadership example: resisting the urge to fix and asking how to best support Keywords empathy in leadership, building trust at work, empathetic leadership, psychological safety, leadership presence, human-centered leadership, leadership vulnerability, trust at work, emotional intelligence leadership, other voices podcast

This episode introduces empathy as a core leadership competency and the second essential practice for demonstrating care. Building on the foundation of vulnerability, these Notes on Leading Well explain what empathy is, how it works in the human brain, and why leaders who practice empathy are better equipped to build trust, communicate clearly, and lead people through change. Listeners will gain a practical understanding of affective and cognitive empathy and how intentional perspective-taking improves employee well-being and organizational effectiveness. Additional resources to explore: PBS Learning Media: Mirror Neurons  Mirror Neurons and the Neuroscience of Empathy  The neurons that shaped civilization | VS Ramachandran Empathy Definition | What Is Empathy  Does Your Manager Feel Your Pain? Empathy Quiz | Greater Good Key takeaways Empathy is the effort to understand others Vulnerability creates the conditions for empathy Empathy is a leadership competency, not a trait Affective empathy is feeling with others Cognitive empathy is perspective-taking Empathy is rooted in human biology Empathy strengthens trust at work Perspective-taking improves leadership decisions Empathy supports well-being and performance Empathy becomes care when put into action Timestamps [0:00:00] – Introduction to the Well Led Podcast & leadership premise [0:00:35] – Recap: Vulnerability as a leadership competency [0:01:27] – Vulnerability as relational and needing sustainability [0:02:45] – Transition to second competency: Empathy [0:03:39] – Working definition of empathy + two forms (affective & cognitive) [0:04:22] – Affective empathy: “feelings about others’ feelings” [0:05:20] – Cognitive empathy: perspective-taking & To Kill a Mockingbird example [0:06:34] – Mirror neurons and the biology of empathy [0:08:35] – What empathy does at work & impact on trust and change [0:10:25] – Practicing empathy: observation exercise in a public space Keywords empathy in leadership leading with empathy empathy at work leadership competencies demonstrating care vulnerability and empathy perspective taking leadership human centered leadership employee well-being psychological safety

In this episode, you will learn how vulnerability strengthens leadership effectiveness. Rather than treating vulnerability as oversharing or weakness, this lesson clarifies it as a leadership competency grounded in judgment, boundaries, and self-awareness.  We translate vulnerability into observable behaviors leaders can practice immediately, outlining what it can look like in day-to-day leadership. You will leave with concrete behaviors you can apply immediately, along with strategies for managing the emotional cost of leading openly without burning out. Download the one-page resource: Leading with Vulnerability without Burning Out Key takeaways Vulnerability is a leadership competency that requires choice and intention Withholding vulnerability increases silence, self-protection, and disengagement on teams Leaders can show vulnerability by owning mistakes, admitting limits, and sharing context Thoughtful vulnerability strengthens credibility rather than undermining competence Boundaries, judgment, and timing are essential to practicing vulnerability well Leaders can demonstrate humanity without emotional dumping or loss of authority Vulnerability carries a cost and requires attention to energy and burnout Debriefing, decompression, and reflection help leaders sustain vulnerable leadership Timestamps [0:00:00] - Introduction: Vulnerability as Daily Leadership Practice [0:01:30] - Vulnerability Cultivates Team Trust & Collaboration [0:02:35] - Review of Previous Episodes & Need for Observable Behaviors [0:03:30] - Listing Human Characteristics Leaders Face [0:05:00] - Examples: Owning Emotions and Managing Illness [0:06:40] - Tenderness Toward Teams During Difficult Times [0:08:00] - Concrete Ways to Model Vulnerability (Mistakes, Ignorance) [0:09:30] - Accepting Feedback and Building Diverse Teams [0:11:52] - Managing Costs: Debriefing, Decompression, Reflection [0:14:56] - Final Takeaways & Next Topic Preview (Empathy) Keywords vulnerability and leadership leadership effectiveness leadership competence psychological safety trust at work human leadership leadership behaviors self-aware leadership workplace culture emotional intelligence

In this episode, Kate Johnson and Peggy Mark explore vulnerability as an intentional leadership choice rather than a personality trait. Listeners will learn how openness, self-awareness, and authenticity create trust, strengthen human connection, and support healthier workplace cultures. Through personal stories and practical reflection, the conversation reframes vulnerability as bravery and a critical skill for leaders who want to lead well. Key takeaways: Why vulnerability is a conscious leadership decision How openness builds trust and credibility The role of self-awareness in effective leadership Why vulnerability is not the same as weakness How admitting mistakes strengthens leadership presence The impact of authenticity on workplace culture Navigating conflict without losing compassion Balancing strength and softness as a leader How vulnerability supports learning and growth What brave leadership looks like in practice Timestamps: [0:00:05] Introduction to Podcast & Guest [0:01:16] Defining Vulnerability in Leadership [0:03:12] Self-Awareness and Leadership Starting Point [0:05:44] Peggy’s Personal Journey to Vulnerability [0:09:41] Affirmation of Positive Leadership Impact [0:09:53] Story: Vulnerability During Emotional Crisis [0:12:07] Creating Safe Spaces & Two-Way Vulnerability [0:20:18] Balancing Vulnerability vs. Over-Sharing [0:29:06] Fear, Boundaries, and Unpredictable Outcomes [0:35:21] Leadership Success Story from Emergency Department Keywords: vulnerability in leadership, leadership authenticity, leadership trust, human-centered leadership, self-awareness at work, brave leadership, workplace culture, psychological safety, leadership growth, effective leadership

In this episode, leaders will learn why vulnerability is not a weakness but a critical leadership skill. The conversation explores how openness, honesty, and the willingness to share both successes and failures directly influence trust, psychological safety, and team performance. Listeners will gain practical insight into how vulnerable leadership improves communication, strengthens relationships, and creates environments where people feel safe to contribute fully. Special thanks to Kim Rohrer for sharing her time and insights this week. Kim is a storyteller and connector who has dedicated her career to creating values-driven corporate cultures and innovative approaches to HR. Founder of Patchwork Portfolio, she blends her expertise and creativity to help leaders communicate with employees, customers, and communities. She shares her insights and experiences at icaretoomuch.substack.com   You can connect with her on LinkedIn here: https://www.linkedin.com/in/kimrohrer/  And explore her business website here: https://www.patchworkportfolio.com/ Key Takeaways:• Why leaders often resist vulnerability and how that resistance affects teams• Why employees are more engaged when leaders are open and honest• What Gallup research reveals about engagement and communication• How vulnerability supports innovation and creativity• The role of vulnerability in authentic leadership Timestamps: [0:00:03] - Podcast Introduction & Theme Overview [0:00:50] - Explanation of 'Other Voices' Segment [0:01:46] - Gallup Research on Leadership & Vulnerability [0:02:20] - Importance of Humanity in Leadership [0:03:26] - Kim Rohr’s Introduction [0:04:00] - Reluctance of Leaders to Show Vulnerability [0:05:20] - Impact of Hiding Failures/Challenges at Work [0:06:41] - Summary of Kim’s Perspective: Vulnerability’s Role in Team Dynamics [0:06:48] - Four Inspirational Quotes on Vulnerability [0:09:01] - Podcast Closing and Next Episode Preview Keywords: vulnerability in leadership, leadership trust, psychological safety, employee engagement, authentic leadership, workplace trust, leadership communication, Gallup research, innovation at work, human-centered leadership

This episode explains why vulnerability is a foundational leadership skill and how leading well begins with self-leadership, self-awareness, and the courage to be human. You’ll learn what vulnerability actually means in a leadership context, why it strengthens trust rather than weakening authority, and how leaders can practice vulnerability in practical, appropriate ways that support their teams and work. Key takeaways Why leadership does not require perfection How vulnerability builds trust and credibility at work The difference between vulnerability and oversharing in leadership Why self-leadership and self-awareness come first How owning mistakes strengthens leadership effectiveness Timestamps 0:00:00 Leadership Paradox: Humanity vs. Perfection 0:01:05 Essential Leadership Mindsets Introduced 0:02:14 Self-Leadership and Vulnerability Defined 0:03:50 Story: Leadership Mistake and Vulnerability 0:07:08 Examples: Vulnerability in Practice 0:08:52 Vulnerability Enables Caring Leadership 0:09:35 Navy SEAL Story: Trust Through Vulnerability 0:11:20 Vulnerability as Bravery, Not Weakness 0:12:38 Closing: Podcast Support and Future Topics Keywords vulnerability in leadership human-centered leadership self-leadership leadership trust leadership mistakes emotional intelligence at work caring leadership leadership authenticity leadership development workplace trust

Looking ahead: The comfy chairs becomes The Well-Led Podcast In this final episode of the year, Kate returns with a clear, simple update about the show’s evolution. On January 6th, the comfy chairs will officially relaunch as The Well-Led Podcast, beginning a year-long journey focused on the four essential domains of leadership: Demonstrating Care, Providing Support, Leading with Grace, and Staying Focused on Action. Kate revisits what’s changing, what remains steady, and why this new structure matters. Listeners will hear about the monthly theme model, the “Notes on Leading Well” format, and the practical tools that will anchor each week. She also previews January’s theme—vulnerability—and how it sets the tone for leading well in the months ahead. This episode closes the chapter on one season of the podcast and gently opens the door to what’s next. It’s a moment of gratitude, clarity, and optimism for leaders who want to step into the new year with intention.

Culture Keepers: A conversation about managing versus leading. In this conversation, Kate sits down with Layci Nelson, founder of the Transcend Leadership Collective, to explore a deceptively simple question with big implications: What’s the real difference between managing and leading? Together, they unpack why effective leadership isn’t about choosing one or the other—it’s about integrating both. Layci emphasizes that leaders need fluency in two domains: the operational competence that keeps work moving and the visionary clarity that keeps people aligned and inspired. They dig into the value of understanding project management basics, paying attention to the details that shape team experience, and staying close enough to the work to remove friction meaningfully. Layci also shares a compelling story of a CEO who transformed his leadership approach by reconnecting with his employees—ultimately improving alignment, engagement, and satisfaction across the organization. The conversation also returns to core values: how they anchor decision-making, guide behavior, and keep leaders steady when things speed up, slow down, or veer unexpectedly. Connect with Layci on LinkedIn Learn more about her business Listen to the Confessions of a Terrible Leader podcast www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Revisit & enjoy: Early, direct, and well-structured conversations As we near the end of the year, we’re resurfacing one of the most practical and personal conversations we’ve shared on the comfy chairs. In this rerun, Kate sits down with her dad, Charlie—a leader with decades of experience in higher education, the military, and church governance—to talk about why early, direct, and kind confrontation is one of the most underrated leadership skills. This episode explores: Why confrontation isn’t the same as conflict—and why waiting almost always makes things worse How leaders can prevent conflict by addressing issues early and with clarity The role of feedback, decision-making, and lifelong learning in building healthy teams Why love—phileo, connection, shared purpose—is at the heart of great leadership If you’re avoiding a hard conversation (or carrying one into the new year), this episode is a steady reminder that clarity and kindness aren’t opposites—they’re partners. Additional resources mentioned during our conversation: The Fearless Organization, by Amy Edmondson The 5 Dysfunctions of a Team, by Patrick Lencioni The Sum of All Fears, by Tom Clancy www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Revisit & enjoy: Making sense of leadership, management, and the feedback we’d rather avoid As we wind down the year, we’re resurfacing one of the most downloaded comfyHQ episodes—a listener favorite about three things leaders wrestle with all the time: feedback, the leadership/management divide, and the workplace words we toss around without checking for shared meaning. In this rerun, we explore: How to respond to feedback you don’t agree with (and why “thank you” is still the best first move) Why separating “leadership” from “management” can limit our growth, and what changes when we see them as two sides of the same role Six Big Idea words—mission, vision, culture, and more—that shape how we work, but often mean different things to different people If you’re navigating end-of-year reviews or gearing up for planning season, this episode offers a practical reset: clearer language, steadier leadership, and a healthier way to think about feedback. Music by Geoff Harvey from Pixabay

In this special update, Kate shares an important announcement about the future of the podcast. Beginning in January 2026, the comfy chairs will officially become The Well-Led Podcast—a show dedicated to helping leaders stay grounded, self-aware, and effective in the moments where professionalism meets imperfection. Kate walks through what’s changing, what’s staying the same, and why now is the right time to transition into a more intentional, structured model. She also introduces the new monthly and quarterly format, a year-long leadership curriculum, and an expanded set of voices and conversations. Plus: exciting news about the show joining the WRKdefined Podcast Network in 2026.

Pull Them Close: A Conversation about Grief As we move into the holiday season—a time that can amplify both joy and tenderness—we’re revisiting one of our most meaningful conversations on the comfy chairs. In this encore episode, host Kate Johnson welcomes Justin Clifford, CEO of Bereave, for a heartfelt exploration of how workplaces can better support employees navigating grief and loss. Together, Kate and Justin unpack the critical role of compassionate bereavement practices—especially during a season when grief can feel sharper, and the need for understanding grows. Justin shares actionable insights for managers and leaders, from building empathy through intentional training to crafting inclusive policies that honor the diverse realities of modern families. This revisit also highlights the transformative power of vulnerability in leadership. Justin underscores the importance of modeling self-care and creating spaces where employees feel seen and supported through life’s hardest seasons. He offers tools and resources to help organizations build cultures of care—reminding us that supporting grief at work isn’t simply about resilience; it’s about honoring our shared humanity. Connect with Justin on LinkedIn: https://www.linkedin.com/in/justinclifford2/ Learn more about Bereave: https://www.bereave.io/ Additional resources mentioned during our conversation: Liesel Mertes, empathy coaching: https://www.lieselmertes.com/ A single platform for practical support resources and tools: https://www.supportnow.org/ Family support for estate and other matters after the death of a loved one: https://www.full-circlecare.com/ Supporting employees after the loss of a child: https://www.hopeworkshere.com/ Employee leave management platform: https://www.cocoon.com/ Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/

Inviting Input: A conversation about co-creating the workplace. In this conversation, Kate sits down with Patrick Farran, PhD—co-founder and CEO of Ad Lucem Group—to explore the leadership practices that help teams move from compliance to genuine engagement. Patrick introduces appreciative inquiry as a strengths-based discipline built on better questions: ones that draw out what’s already working and create the conditions for more of it. Together, Kate and Patrick unpack why purpose matters so deeply in leadership (and what happens when leaders drift away from it), how co-creation honors human dignity, and why people support what they help build. They swap practical examples—from job crafting to “input windows” during times of change—and name the tension leaders often feel between offering clarity and inviting shared ownership. Patrick also offers a preview of his forthcoming book, The Intentional Executive, including the research behind it and the frameworks leaders can use to practice purpose-driven, strengths-aligned leadership. Connect with Patrick on LinkedIn Learn more about his business Check out early information about The Intentional Executive Additional resources and researchers mentioned during our conversation: Dr. Marjolein Lips-Wiersma Dr. Amy Wrzesniewski Dr. Amy Edmondson Dr. Viktor Frankl Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

We're making another visit to the comfy chairs archive with this episode, where Kate is joined by a very special guest, her husband, Nate. Kate and Nate explore the practical considerations of high-reliability organizations and what we can all learn from a balanced approach to excellence and understanding. Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

You own it: A conversation about career growth. In this episode of the comfy chairs, Kate Johnson sits down with Jamie Chambron, Chief Coach at the Career Agility System, to talk about what it really means to own your career. From portfolio careers to personal branding, Kate and Jamie unpack how professionals can approach their work with intention and curiosity—especially in a changing, unpredictable market. They explore the co-created nature of employment, the role of values in decision-making, and why assessments like StrengthsFinder and DISC can help you understand your unique value. Whether you’re just starting out, deeply tenured, or in the middle of a career pivot, this conversation is a practical, empowering reminder: your career is an investment, not an inheritance. Listen if you’re curious about: How to build a career that reflects your values and strengths Practical ways to market your skills and accomplishments Balancing ambition with authenticity and self-care Connect with Jaime on LinkedIn. Learn more about Career Agility System™️. Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Join us for a trip in the Way-back Machine! We're headed to where and when it all started for the comfy chairs. Enjoy this “Tuesday Time Capsule” replay of Episode One: Please don’t take away my superhero cape! Kate's colleague and friend, Angela Wale, joined her for the inaugural recording to talk about some timeless leadership topics. Whether you want to learn more about responsibility, delegation, accountability, imposter syndrome, or compassion, this episode has it all. Have a listen and then consider taking one of the following little actions to enhance your leadership practice: Reflect on the distinction between accountability and responsibility, and how to strike the right balance as a leader. Identify opportunities to delegate more effectively, while still providing coaching and support. Continue having open and vulnerable conversations with trusted colleagues to support personal and professional growth. Have a question for comfyHQ? Share your questions. Subscribe to the “as easy as” newsletter from onetwentythree ltd. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Tiny conversations: A conversation about workplace gossip. Workplace gossip has a reputation problem — but what if we’ve been looking at it all wrong? In this episode of the comfy chairs, Kate Johnson sits down with Rebecca Taylor, co-founder of SkillCycle and host of HR Confessions, to explore the nuance behind “tiny conversations.” They define gossip, unpack its role in shaping culture, and discuss how leaders can use it as a powerful source of insight rather than just a source of frustration. Together, they look at how power, proximity, and trust influence what people say behind closed doors — and how leaders can respond with empathy, not ego. Connect with Rebecca on LinkedIn. Follow SkillCycle on LinkedIn and visit their website to learn more. And be sure to listen to the HR Confessions podcast! Books and other resources we mentioned: You Didn’t Hear This from Me, by Kelsey McKinney Normal Gossip podcast Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay These notes contain affiliate links to Bookshop.org, a site dedicated to supporting independent bookstores. As an affiliate, I will earn a small commission if you click through and make a purchase.

Enjoy this rerun of "What, why, how: A comfyHQ Q&A" In this bite-sized episode of the comfy chairs, we’re diving into two essential leadership questions: How can you delegate effectively without micromanaging? What’s the best approach to giving constructive feedback? Join me as we break down common misconceptions about micromanagement, explore how clarity is the key to delegation, and discover the “what, why, how” of delivering impactful feedback. These shorter episodes are designed to spark reflection and build your leadership toolkit. Have a question for comfyHQ? Share it with us here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Seek understanding: A conversation about questions and learning. Questions can unlock more than answers ever will. In this conversation, Amber Johnson, PhD, joins Kate to explore the power of great questions in leadership and learning. They talk about curiosity, empathy, and why a playful mindset matters just as much as a strategic one. Connect with Amber on LinkedIn Learn more about her business Subscribe to her Substack Find her on Instagram Additional resources mentioned during our conversation and from Amber's Substack: Dialogue: The Art of Thinking Together, by William Isaacs The Center for Creative Leadership The Drexler-Sibbet Team Performance Model A Playbook for Humble Questioning Integrative Questions Why Questions Matter Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay These notes contain affiliate links to Bookshop.org, a site dedicated to supporting independent bookstores. As an affiliate, I will earn a small commission if you click through and make a purchase.

Emotional intelligence (EQ) is often described as the “soft side” of leadership — but in practice, it’s the lever that turns leadership effort into real influence. In this episode of the comfy chairs, Kate Johnson unpacks the four dimensions of EQ: self-awareness, self-management, awareness of others, and relationship management. Along the way, she shares why empathy is the through line connecting them all. From giving feedback to navigating meetings, Kate shows how leaders can use emotional intelligence to avoid “bull in the China shop” moments, build trust, and foster connection. Whether you’re leading a team or just beginning your leadership journey, this episode will help you understand why EQ isn’t optional — it’s essential. 👉🏻 Have a question for comfyHQ? Share your questions. 👉🏻 Subscribe to the “as easy as” newsletter from onetwentythree ltd. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Part of being human: A conversation about vulnerability and bias. Bias isn’t always intentional—it’s often unconscious, shaped by survival instincts and reinforced by daily habits. In this episode of the comfy chairs, Kate Johnson sits down with leadership coach and licensed clinical social worker Sarah Harris to explore how bias influences workplace culture, decision-making, and team dynamics. From confirmation bias to the “prove it again” bias, they unpack the ways hidden assumptions can derail inclusion and equity. Sarah shares practical strategies for increasing self-awareness, using feedback loops to reveal blind spots, and fostering psychological safety so that every team member can contribute meaningfully. Sarah also highlights insights from her book, The Culture Garden, offering a roadmap for leaders who want to create healthier, more inclusive organizations where people thrive. Connect with Sarah on LinkedIn. Visit Sarah’s website. Check out Sarah’s book, The Culture Garden. Resources mentioned in our conversation: Project Implicit Bias Interrupters’ Approach Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay These notes contain affiliate links to Bookshop.org, a site dedicated to supporting independent bookstores. As an affiliate, I will earn a small commission if you click through and make a purchase.

In this comfyHQ installment of the comfy chairs podcast, Kate explores two core leadership questions: How can I manage my insecurities while projecting confidence? We walk through practical steps for naming, containing, and balancing your insecurities with a clear-eyed view of your strengths. This isn’t about false bravado — it’s about cultivating honest self-awareness and healthy confidence. What qualities do all successful leaders share? Listen for five essential traits that define effective leadership: knowing the business, connecting people’s needs with results, practicing active emotional intelligence, recognizing leadership is about others, and keeping the future visible and concrete for the team. Packed with insights and encouragement, this episode reminds us that successful leadership isn’t perfection — it’s practice. 👉🏻 Have a question for comfyHQ? Share your questions. 👉🏻 Subscribe to the “as easy as” newsletter from onetwentythree ltd. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

In this episode of the comfy chairs, I sit down with Thom Dennis to talk about leadership mindsets and what it means to “rewild” corporate culture. Thom shares stories from his eclectic journey and how each stage has shaped his perspective on leadership. Together, we explore why mindset matters as much as action, the balance of masculine and feminine energies in leadership, and how trust, presence, and autonomy can transform organizations. This conversation is both grounding and expansive, touching on the need for empathy, self-awareness, and creating systems that reinforce—not erode—our shared humanity at work. Listen in for insights on: Why leaders need to experiment with full presence. How “rewilding” offers a new metaphor for corporate life. The role of courage, humility, and listening in leadership that lasts. Connect with Thom on LinkedIn. Visit the Serenity in Leadership website. Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

In this comfyHQ episode of the comfy chairs,we tackle two common leadership struggles: how to set boundaries without seeming unavailable, and what to do when you catch yourself avoiding a tough conversation. With practical examples and reflective insights, Kate shows how both challenges come down to the same leadership essentials—clarity, care, and courage. 👉🏻 Have a question for comfyHQ? Share your questions. 👉🏻 Subscribe to the “as easy as” newsletter from onetwentythree ltd. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

We’re taking our first-ever Summer hiatus here at the comfy chairs! We’ll be back with all-new episodes on September 2nd. Until then, we've curated a few of our shorter, comfyHQ episodes for you to revisit and enjoy. So, this week, here's "make sense of things," where we provide answers to help you harness the power of stories as leadership tools and provide practical strategies for navigating ambiguity with confidence, clarity, and trust. 👉🏻 Have a question for comfyHQ? Share your questions. 👉🏻 Subscribe to the “as easy as” newsletter from onetwentythree ltd. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

We’re taking our first-ever Summer hiatus here at the comfy chairs! We’ll be back with all-new episodes on September 2nd. Until then, we've curated a few of our shorter, comfyHQ episodes for you to revisit and enjoy. So, this week, here's "hold this mindset," where we answer questions about balancing empathy and authority, and modeling accountability without harshness. 👉🏻 Have a question for comfyHQ? Share your questions. 👉🏻 Subscribe to the “as easy as” newsletter from onetwentythree ltd. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Your most impactful self: A conversation about identifying blind spots. In this episode of the comfy chairs, Kate Johnson sits down with Benah Parker, PhD, a social psychologist and executive coach, to explore the power of intentional identity in leadership. Together, they delve into the importance of self-awareness and how blind spots can derail leadership effectiveness. Bena shares her five-step Strategic Identity Shift framework, offering practical guidance on how leaders can reshape their identities to align with their values and vision. The conversation also emphasizes the significance of rest, self-compassion, and the continuous work of refining one’s leadership identity to foster trust, growth, and resilience. Leaders, it’s time to take a deeper look at who you are and who you want to become. Connect with Benah on LinkedIn. Learn more about Level 42 Consulting. Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

In this comfyHQ episode of the comfy chairs, Kate tackles three everyday leadership questions with her signature blend of clarity, candor, and care. → How do I help my team members grow when there’s no clear promotion path? → How can I get better at listening instead of jumping in with solutions? → What’s one simple way to encourage more ownership from my team? These questions reveal deeper truths about how leaders define their roles, shape expectations, and support employee success. Kate offers practical tools like sticky-note mindset reminders, expectation-setting checklists, and even T-charts for role reflection. Whether you lead a team of two or twenty, this episode will help you step out of the weeds and into the work of real leadership. 👉🏻 Have a question for comfyHQ? Share your questions. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

What happens when you stop hiring for experience and start hiring for strengths? In this episode of the comfy chairs, I talk with Dr. Mike Neal, optometrist and founder of Build My Team, about the moment he realized traditional hiring wasn’t working—and what he built instead. Drawing inspiration from Disney and the Ritz-Carlton, Mike created a system that helps small businesses (especially medical practices) hire better, faster, and more fairly. Together, we explore what it means to lead with clarity, reduce bias, and take the emotion out of hiring without losing the human element. We also talk candidly about managing underperformance, creating entry-level roles with purpose, and why predictable systems are a gift to growing teams. If you're hiring (or thinking about it), this one’s for you. Connect with Dr. Mike on LinkedIn. Learn more about Build My Team. Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

In this comfyHQ installment, Kate tackles three leadership questions that share a common root: self-awareness. She shares best practices for time management that actually work, rethinks the idea of “work-life balance” through the lens of needs and priorities, and offers a grounded approach to self-advocacy that doesn’t veer into self-serving. What are the best practices for time management as a leader? What are tips or suggestions for balancing work and life? How can I advocate for myself without coming off as self-serving? If you’ve ever felt stretched too thin or struggled to ask for what you need, this episode will help you realign with clarity and courage. 👉🏻 Have a question for comfyHQ? Share your questions. 👉🏻 Subscribe to the “as easy as” newsletter from onetwentythree ltd. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Show up as trustworthy: A conversation about trust. 🪑🪑 Celebrating two years of big conversations from the comfy chairs. What makes a leader trustworthy? In this special anniversary episode of the comfy chairs, Kate and Angela revisit one of the most foundational—and often most fragile—elements of effective leadership: trust. Together, they unpack how trust shapes team dynamics, leadership credibility, and even business outcomes. This isn’t just about “being nice”—it’s about communication, consistency, and taking responsibility for the flow of information. Angela shares how structured communication cascades and intentional touchpoints foster connection, while Kate explores the link between trust and workplace dignity. They also talk honestly about what happens when trust breaks down—and what it takes to repair it. Whether you’re new to leadership or have a few hard-earned scars, this episode invites you to reflect, recalibrate, and keep showing up. Because trust isn’t a trait—it’s a practice. Connect with Angela on LinkedIn. Books mentioned during our conversation: Talk Less, Say More, by Connie Dieken The Thin Book of Trust, by Charles Feltman Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay These notes contain affiliate links to Bookshop.org, a site dedicated to supporting independent bookstores. As an affiliate, I will earn a small commission if you click through and make a purchase.

In this episode of comfyHQ, Kate tackles three leadership questions that share a common root: self-awareness. She shares best practices for time management that actually work, rethinks the idea of “work-life balance” through the lens of needs and priorities, and offers a grounded approach to self-advocacy that doesn’t veer into self-serving. What are the best practices for time management as a leader? What are tips or suggestions for balancing work and life? How can I advocate for myself without coming off as self-serving? If you’ve ever felt stretched too thin or struggled to ask for what you need, this episode will help you realign with clarity and courage. 👉🏻 Have a question for comfyHQ? Share your questions. 👉🏻 Subscribe to the “as easy as” newsletter from onetwentythree ltd. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Everyone owns it. A conversation for leaders about workplace culture. What makes a workplace feel supportive—and what happens when it doesn’t? In this episode, clinical social worker and Connect Counseling founder Sarah Harris joins Kate to talk about how culture isn’t just something you talk about; it’s something you live. They explore how communication, physical space, and policies shape the way employees experience their work—and how these elements shift in hybrid and virtual settings. Sarah shares research-backed insights on the link between culture, mental health, and employee retention (spoiler: culture isn’t a “soft” topic—it’s a strategic one). She also offers practical suggestions for fostering a culture that listens, adapts, and values people as they are. Whether you’re trying to fix a culture that’s off course or protect one that’s thriving, this conversation will help you see your workplace through a more human—and hopeful—lens. Connect with Sarah on LinkedIn. Learn more about Sarah Harris Speaks Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

In this episode of comfyHQ, we answer two leadership questions that many managers quietly struggle with: How do leaders cultivate trust and credibility with their teams? How do I handle a team member who has great skills but a bad attitude? Kate shares practical strategies to lead with consistency, communicate with clarity, and address behavioral issues without falling into the trap of vague “attitude” conversations. From performance management to psychological safety, this episode gives you a grounded, human-centered approach to navigating two of leadership’s toughest challenges. 👉🏻 Have a question for comfyHQ? Share your questions. 👉🏻 Subscribe to the “as easy as” newsletter from onetwentythree ltd. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Early and well-structured: A conversation about confrontation. In this episode of the comfy chairs, Kate is joined by her father, Charlie, a seasoned leader with experience in higher education, the military, and church governance. Together, they unpack the often-misunderstood relationship between confrontation and leadership. Their conversation explores how direct and kind communication can strengthen teams, prevent unnecessary conflict, and help leaders lead with both clarity and care. From real-time feedback to decision-making under pressure, Charlie shares stories and insights rooted in practice—and in love. Additional resources mentioned during our conversation: The Fearless Organization, by Amy Edmondson The 5 Dysfunctions of a Team, by Patrick Lencioni The Sum of All Fears, by Tom Clancy Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay These notes contain affiliate links to Bookshop.org, a site dedicated to supporting independent bookstores. As an affiliate, I will earn a small commission if you click through and make a purchase.

In this episode of comfyHQ, Kate tackles two key questions about modern leadership: What role does mentorship play in leadership development? How do you lead a remote or hybrid team effectively? From structured mentoring programs to managing remote employees with clarity and care, Kate offers practical strategies for leaders who want to build trust, encourage learning, and lead well, no matter where their team is sitting. If you're looking for grounded, human-centered approaches to people leadership, this episode is for you. 👉🏻 Have a question for comfyHQ? Share your questions. 👉🏻 Subscribe to the “as easy as” newsletter from onetwentythree ltd. www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay

Continuously developed: A conversation about student leadership. Rereleased on July 1, 2025, with corrected audio. Kate is joined by Emily Barnett, former teacher and current Campaign Development Manager with the Leukemia & Lymphoma Society, to talk about preparing the next generation of leaders. Their conversation explores the importance of developing student leadership, the value of flexibility and dependability, and why investing in youth isn’t an “extra”—it’s a strategic imperative. Highlighting Emily’s work with the Student Visionaries program, this episode encourages community leaders, mentors, and employers alike to take small, deliberate actions that support young people and shape a stronger future workforce. Connect with Emilee on LinkedIn. Learn more about the Leukemia & Lymphoma Society Learn more about the Student Visionaries program. Additional resources mentioned during our conversation: The Serviceberry, by Robin Wall Kimmerer Braiding Sweetgrass, by Robin Wall Kimmerer Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq www.one23ltd.com https://www.instagram.com/one23ltd/ Music by Geoff Harvey from Pixabay These notes contain affiliate links to Bookshop.org, a site dedicated to supporting independent bookstores. As an affiliate, I will earn a small commission if you click through and make a purchase.