The Workgrid

In this episode we sit down with Professor Michael Heller, Newcastle Business School, Northumbria University. Professor Heller shares the history changes to the landscape of internal communications. We discuss how the practice has shifted over the last 200 years; and how this evolution has shaped the ways employees engage with technology and their organizations. To learn more about Professor Hellers ongoing research please visit: 'An Institutional History of Internal Communication in the UK https://historyofinternalcomms.org/:::: Other Resources::::::: LinkedIn: https://www.linkedin.com/company/an-institutional-history-of-internal-communication-in-the-uk/?viewAsMember=trueProfessor Heller's Bio @ University of Northumbria: https://www.northumbria.ac.uk/about-us/our-staff/h/michael-heller/For more of Professor Hellers Work; include the history of office work, marketing, public relations and internal communication:  https://scholar.google.com/citations?user=XhzBKHAAAAAJ&hl=en&oi=sra

Welcome back to THE WORKGRID. Today we brought back a handful of special guests for an engaging, informal conversation filled with fun and reflection. Together, we looked back on the year in AI, digital workplace advancements, and the ever-evolving role of technology in shaping how we work. From lighthearted stories and personal insights, this episode serves as a thoughtful and entertaining wrap-up to 2024, offering a blend of expert perspectives and holiday cheer. Enjoy, we will see you in the new year when we come back from our holiday break - Feb 2025. 00:00:00 Intro 00:02:20 Gui Batista, Founder, Agora Consulting Group 00:05:09 2024 reflections 00:05:25 Rise of AI Intranets 00:06:50 RTO and digital workplace trends 00:39:58 Alan Lepofsky, CMO, Mobeus 00:59:00 Workplace trends 2023 - 2024 01:10:00 Dante Raggazo, Sr. Director, Digital Workplace, Tapestry 01:19:00 That challenge of the single digital destination 01:31:30 AI washing 01:43:00 Rebecca O'Reilly, VP, Professional Services, Igloo 01:48:00 RTO trends, impact on digital workplace priorities 01:50:55 Mobile/Desktop shifts and trends

In this episode of The Workgrid Podcast, host Rob Ryan sits down with Kevin Dean, CEO of ManoByte, to explore the evolving world of digital transformation. Kevin shares his insights on how organizations can effectively leverage AI, data, and technology to drive growth and innovation. They discuss the challenges many companies face when integrating new technologies and AI. This episode is a must-listen for digital leaders and anyone looking to optimize their digital strategies for success. Topics Covered: The role of people, technology, and core business values The role of AI and digital transformation in modern businesses Strategies for growth through technology Challenges organizations face in implementing AI and technology Entrepreneurship and standing up a professional services agency Key Guest: Kevin Dean, CEO of Manobyte Website: https://www.manobyte.com/

In this episode of The Workgrid, host Rob Ryan welcomes Gui Batista from Agora Consulting Group to explore the complexities of Meta (Facebook) Workplace migrations. Context: Facebook announced in May 2024 that it planned to shut down Workplace. Facebook once had big dreams of capturing the enterprise communication and productivity space, but it quickly lost ground to Slack, Microsoft, et al. This announcement leaves many organizations and 9 million end users looking for a new home. Gui Batista, who has performed numerous migrations from Workplace to leading intranet and communication platforms, joins us to share his extensive expertise. He discusses common challenges businesses face during migration and the best practices for overcoming them. From planning and execution to user adoption and ongoing support, this conversation provides valuable insights for anyone considering a move to Facebook Workplace. Key Takeaways: The importance of strategic planning in Facebook Workplace migrations Common pitfalls and how to avoid them Best practices for user adoption and engagement Real-world examples of successful migrations Whether you’re leading a similar migration project or simply interested in digital workplace strategies, this episode is filled with practical advice and insights to help you confidently navigate the shift. For more on Agora Consulting: https://agoraconsultinggroup.com/

In this episode of THE WORKGRID, we discuss the latest updates in the digital workplace, covering some major announcements and shifts in industry trends. Top News Items Covered in this Episode: Amazon's RTO Policy Update: Amazon moves to a five-day office requirement starting January 2025. More info here. Salesforce Agentforce Launch: Salesforce reveals its new customer service AI tool, priced at a whopping $2 per conversation. Details here. Forrester Technology and Innovation Summit 2024: Highlights from Forrester’s Austin event focused on the rise of AI and a new era of digital transformation. Details Here Please note: The views and opinions expressed in this episode are those of the speakers at the recording time and do not necessarily reflect the opinions of Workgrid or any entities mentioned.

In this episode of THE WORKGRID, we are joined with Brad Rooke, Sr Customer Advocacy Manager from Igloo Software. With his extensive background in digital workplace innovation and customer experience, we unpack some challenges and opportunities for the modern deskless worker. A bit about Igloo Software: They are a leader in digital workplace solutions. Recently, they introduced Igloo FLEX, a groundbreaking solution designed to meet the needs of deskless and frontline employees. Brad will explain how FLEX facilitates seamless communication, collaboration, and content management across various work personas and environments, boosting employee engagement and operational efficiency. Join us as we discuss: The challenges deskless organizations face and the strategies and technology required for success. Key features of Igloo FLEX and how it transforms digital workplace interactions. The need for engagement and reach for frontline and deskless workers. Tune in to discover how Igloo is setting new standards to enhance the future of work. Music: Bensound.com/royalty-free-music License code: UCYODRWDFGLBTVU8

Today on THE WORKGRID we are joined by Weston Morris, Senior Director of Global Strategy, Unisys. Weston brings a wealth of experience and insight with more than 40 years of experience working in and around workplace technology and employee experience. He is currently focused on AI, automation and improving the collaboration, productivity and experience of today’s digital workers. Weston was also named by HDI as one of the top 25 Thought Leaders in IT service and customer experience; in addition he is the creator of the 'Digital Workplace Deep Dive' podcast. In this episode we discuss AI in the current state of the digital workplace, the introduction of AI, measuring employee experience in relation to AI - and more. Topics Covered in this Episode - Deskless/Frontline Workers and Connection 04:30 - What is the Role of AI with Employee Exp 08:50 - Insights/Data of Experience Management 15:00 - Classic Organizational Change Techniques for AI 19:50 - Piloting MS Co-Pilot w/ OCM 22:30 - Measuring the value of AI 29:30 - AI Concerns and Risks 34:30 - Trends for 2025 45:40 For more about Unisys: https://www.unisys.com The Digital Workplace Deep Dive: https://open.spotify.com/show/1h2QJ6DEAz8IIfir7k6PlE Weston Morris: https://www.unisys.com/thought-leaders/weston-morris/ *THE WORKGRID podcast is a show produced and associated with Workgrid Software. The views and opinions expressed on this episode are solely those of the individual contributors and do not necessarily represent the official views of their respective employers.

In this episode of THE WORKGRID we dive into some of the more recent news in and around the digital workplace. Top News Items Covered in this Episode Crowdstrike Global Outtage: https://www.cisa.gov/news-events/alerts/2024/07/19/widespread-it-outage-due-crowdstrike-update , https://x.com/ITPro/status/1817894455057199296 OpenAI SearchGPT Announcement: https://openai.com/index/searchgpt-prototype/ SalesForce and Workday Team up to take on MS Copilot: https://www.salesforce.com/news/press-releases/2024/07/24/workday-employee-service-agent/ *Please note: The views and opinions expressed in this episode at the time of recording are those of the speakers and do not necessarily reflect the views of Workgrid or any positions or any entities named within the episode. Music: Bensound.com/royalty-free-musicLicense code: 7HAYZORTSNCNT0CI

In this episode of "THE WORKGRID," we welcome Matthew Boyd, the Head of Product Marketing at Unily, to explore the cutting-edge developments in the digital workplace. With over a decade of experience in marketing and consulting on intranets and the digital workplace, Matthew brings a wealth of knowledge and insights to our discussion. Matthew delves into Unily's unique value proposition, highlighting why Unily has been recognized as a leader in the Forrester Wave™ for Intranet Platforms. We discuss the key strengths of Unily's platform, including its robust feature set, broad application integrations, and strong capabilities for internal communication and content management. Matthew also shares how Unily's focus on employee-centricity, AI, and innovative technology helps organizations elevate their employee engagement and productivity. We then explore the evolution of the digital workplace and how AI is shaping the future. Matthew explains how AI-powered features like multilingual translation, content generation, and virtual assistants transform employee experiences. Tune in to learn how Unily is redefining the digital employee experience and the future for AI-driven workplace solutions.

In this episode of THE WORKGRID we dive into some of the more recent news in and around the digital workplace. Top News Items Covered in this episode Meta's (Facebook) Workplace Discontinued https://news.zoom.us/workvivo-by-zoom-is-named-preferred-migration-partner-for-workplace-from-meta/ WalkMe a leader in the digital adoption platform space was acquired by SAP in all cash deal equating to approx $1.5 billion https://news.sap.com/2024/06/sap-enters-agreement-to-acquire-walkme/ The Forrester Wave™ Intranet Platforms, Q2 2024 published on June 6 highlighting 13 key vendors across 28 criteria: We highly recommend viewers read the report in full to formulate their own opinion on this market: https://www.forrester.com/blogs/the-forrester-wave-intranet-platforms-q2-2024-is-now-live/ Dell's Return to Office signals interesting employee reaction https://www.businessinsider.com/us-dell-workers-reject-return-to-office-hybrid-work-2024-6 https://www.thestreet.com/employment/dell-workers-make-risky-move-to-dodge-return-to-office-mandate *Please note: The views and opinions expressed in this episode at the time of recording are those of the speakers and do not necessarily reflect the views of Workgrid or any positions or any entities named within the episode.

Hey folks, today we are joined by Matthew Boyd, Head of Product Marketing at Unily. Every so often the prominent analyst firms will cover the intranet space. Last week Unily has been named a Leader in The Forrester Wave™: Intranet Platforms, Q2 2024. The report analyzes the 13 most significant intranet platform providers and scores them to help technology leaders select the best solution for their needs. For more information see: https://www.unily.com/insights/blogs/unily-named-a-leader-by-top-analyst-firm-in-new-intranet-report --Disclaimer-- THE WORKGRID podcast is produced and hosted by Workgrid Software. The views and information, or opinions expressed during the podcast are solely those of the individuals involved and do not necessarily represent those of Workgrid Software and its employees. The podcast is intended for informational purposes and should not be considered professional advice.

Join host Rob Ryan and special guest, Frank Pathyil, on The Workgrid as they welcome Dante Ragazzo, veteran Digital Workplace Leader at Tapestry. In this episode, we explore the evolving landscape of digital workplaces, discussing the critical relationship between IT and business units, the necessity of a well-defined digital workplace strategy, and the impact of AI on our work environments. Dante, has worked at the intersection of Digital Workplace, communications, and technology at Tapestry for over a decade. Today, he shares his expert insights on reducing digital friction and enhancing productivity. Tune in to gain practical tips from a leader who has been steering the digital strategy for brands like Coach, Kate Spade, and Stuart Weitzman. Don't miss this engaging conversation filled with actionable advice!

Welcome back to "THE WORKGRID”. Today, we welcome Gloria Mark, PhD. psychologist, professor, and author of “Attention Span: A Groundbreaking Way to Restore Balance, Happiness and Productivity". Gloria is a renowned expert in the psychology, human-computer interaction, and luminary in the area of workplace distractions. In this episode, we dive into the complexities of attention, executive function, the impact of modern workplace disruptions, and touch upon effective strategies to enhance focus and productivity. Gloria brings her extensive research to the table, providing listeners with actionable insights to navigate the challenges of staying focused in today’s digitally-driven environment. Whether you’re managing teams, organizations, or managing your day-to-day tasks, this discussion will equip you with the understanding to take control of your attention and excel in the digital age. Don’t miss out on this enlightening conversation! For more about Gloria and her incredible work: Substack: https://gloriamark.substack.com/ website: https://gloriamark.com/

Hello folks, today our episode dives into the heart of effective internal communications within the digital workplace. This episode features the expertise of Asia (Joanna) Kucza, Employee Communications Manager at State Street. Asia brings her extensive experience in internal communications, marketing, and public relations to the table, offering a comprehensive view of the value of strategic employee engagement and technology - in today's hybrid and digital work environments. In this episode, we cover: The intricate process of digital segmentation for different personas within an organization The importance of analytics and effective syndication strategies for internal communications teams The selection of effective tools for employee comms The essential collaboration and rapport needed between IT departments and business units The perennial debate: “Who should be in charge of the corporate intranet?” This is a must-listen for anyone interested in the junction of internal communications and the digital workplace.

In this enlightening episode, Sam Marshall and Suzie Robinson from ClearBox Consulting guide us through the intricate world of the digital workplace. As experts in intranet strategy, SharePoint deployments, Office 365, and the broader spectrum of employee engagement solutions, they illuminate the challenges and opportunities that define today’s ever-changing digital work environment. We discuss their acclaimed 'Intranet and Employee Experience Platforms Report,' one of the most robust independent analyst reports charting the complex landscape of digital workplace vendors. In addition, we explore areas of digital workplace strategy, define trends in employee experience solutions, the rise of AI, and much more. For More Information on ClearBox Consulting services and their reports: Website: https://www.clearbox.co.uk/ Intranet and Employee Experience Platform Report: https://www.clearbox.co.uk/reports/ Blog: https://www.clearbox.co.uk/blog/ LinkedIn: https://www.linkedin.com/company/clearbox-consulting-ltd

In this compelling episode of THE WORKGRID we sit down with Alan Lepofsky, Head of Marketing at Mobeus. Alan brings nearly 30 years of expertise in productivity, communication, and collaboration. He's dedicated to empowering people to express their ideas and creativity. In this episode we delve into the transformative power of Augmented Reality (AR) and spatial computing in the workplace – and at home. Alan offers profound insights into how these cutting-edge technologies are revolutionizing the way we work, fostering unparalleled creativity and productivity. Better yet, Alan demonstrates the power of Mobeus and showcases how spatial technology can be leveraged in the workplace. In this episode you will learn: The fundamentals of Augmented Reality (AR) and spatial computing and their role in the modern workplace and beyond. How AR and spatial computing are revolutionizing traditional work environments and processes, with a demo of practical examples of AR and spatial computing applications across various industries. Insights into the future trends of workplace technology from a leading expert in the field. To learn how Mobeus is helping improve human connections, productivity, and creativity please visit https://mobeus.com/

In this episode of THE WORKGRID, we delve into the world of Knowledge Management in the digital workplace with the expertise of Claire Fletcher; esteemed founder of Splendid Consulting. We discuss the complexities of information sharing, impact of corp. culture, and the need for knowledge governance in today's fast-paced digital environment. Claire shares her invaluable perspectives on creating efficient, resilient, and innovative knowledge ecosystems within enterprise organizations. Listeners will gain a deeper understanding of the importance of Knowledge Management and hear the challenges and opportunities that digital workplace leaders face in optimizing knowledge flow. Claire offers practical advice on getting started with Knowledge Management initiatives, ensuring that listeners are equipped with the strategies needed to enhance organizational learning and adaptability. From this episode, you'll learn: The significance of Knowledge Management in the digital workplace and its impact on organizational success. Key governance strategies to maintain the integrity and accessibility of knowledge. Practical steps for digital workplace leaders to improve knowledge dissemination and collaboration. Tactics to foster a culture that values and leverages knowledge effectively for innovation and growth. Tune in to unlock the secrets of transforming your digital workplace through effective Knowledge Management. For more about Claire and Splendid Consulting please visit: https://www.workwithsplendid.com/

Join us in this insightful episode of THE WORKGRID where we sit down with Linnae Selinga, Product Management lead at Workgrid Software. Linnae unravels the complexities and exhilaration that come with steering the product management helm in a tech-forward landscape. She delves into the intricacies of managing a diverse array of stakeholders and the art of integrating cutting-edge features, such as Artificial Intelligence, Guided Attention, and low-code/no-code functionality into Workgrid's offerings. Discover how Workgrid's AI Assistant transcends the conventional reactive chatbot model by proactively serving as an executive assistant for every employee, enhancing productivity for both knowledge and frontline workers. Get ready to dive into a conversation that not only explores the current scope of product management but also takes a visionary look at the future of the digital workplace. What You’ll Learn: The pivotal role of product management in tech companies and its impact on product success. The balancing act between immediate feature releases and long-term product vision. A day in the life of a product manager: key responsibilities and challenges; and why product managers need to fall in love with the pain and challenges of their customers. Strategies for effectively managing multiple stakeholders in a product development environment. Insights into the incorporation of novel AI features. Such as conversational AI, NLP, and proactive engagement into product offerings. The concept of "guided attention" and how it helps curate critical content and actions for users. The advantages of Workgrid's AI Work Assistant over traditional chatbots. How AI can proactively anticipate employee needs and streamline workplace efficiency. Tune in to gain a comprehensive understanding of how product management and AI intersect to create innovative solutions that are transforming the workplace as we know it.

In this episode of THE WORKGRID, we are excited to delve deep with Alyssa Hagan, the Director of Communications and Content at Encompass Health. This healthcare giant is based in Birmingham, Alabama, and is one of the largest providers of post-acute healthcare services within the United States. Encompass operates across over 160 hospitals and employs approximately 36,000 people, 78% of whom are deskless workers. Alyssa is more than just a communications leader—she's a pioneer in the realm of digital transformation. She's been at the forefront of innovation, from launching and establishing a mobile app in 2015 to expertly steering SharePoint updates, all while achieving seamless collaborative relationships between IT and communications to drive both solutions and employee engagement. What You’ll learn: The Importance of IT & Internal Communications Synergy: Learn why fostering a strong relationship between the Communications and IT departments is crucial for organizational success. As well, why it is critical to understand the ‘Why’ behind the ‘No’. Launching a Mobile App in 2015: Get the behind-the-scenes story on how Alyssa led the charge on a groundbreaking mobile app, and what it took to make it a reality when it was still a novel concept with numerous hurdles. SharePoint Refreshes Demystified: Discover the strategies and stakeholder sessions that Alyssa employed to aid in smoothing SharePoint updates. Strategic Alignment in Digital Initiatives: Understand the role of strategic alignment in implementing new technologies and how to achieve it within your own organization. Mastering Solution Deployments and Change Management: Gain insights into best practices for rolling out or updating solutions that serve the needs of a large, complex, predominantly frontline organization. Understanding the IT Stakeholder: Discover how a true partnership with IT, can help accelerate your digital workplace initiatives. This episode is a treasure trove of actionable insights and strategies for anyone looking to supercharge their digital workplace. Don't miss out!

In this episode of THE WORKGRID, we're thrilled to continue Part Two of a two-part series regarding the presales relationship with software vendors. Part Two is focused specifically on the RFP process and how application owners can best tailor their RFP approach for digital workplace selection. We're joined by Sorena Tiba, VP of Technical Sales at Igloo Software. Sorena is an established leader in the realm of sales consulting and has worked with some of the most recognized organizations in the world. Part Two: What You’ll Learn Today Navigating the Procurement Process: Get actionable tips on how to streamline your procurement process by leveraging the expertise of Sales Engineers. Business Objectives Alignment: Understand how to ensure that your business objectives are not just understood but fully integrated into the vendor's offering. RFP Design: How to best tailor your questions to outcomes and not checkboxes. Don't miss this opportunity design a better software procurement strategy for your next digital workplace. For more information about Workgrid Software please visit: https://www.workgrid.com/

In this must-listen episode, we're thrilled to kick off Part One of a two-part series that promises to revolutionize your approach to procurement and intranet software selection. We're joined by Sorena Tiba, VP of Technical Sales at Igloo Software. Sorena is an established leader in the realm of sales consulting and has worked with some of the most recognized organizations in the world. Part I - What You'll Learn: The Role of Sales Engineers: Discover what Sales Engineers actually do and why they are the linchpin in any successful vendor-client relationship. Effective Presales Communication: Learn the art of communicating with Sales Engineers to ensure you're getting the most accurate and beneficial information for your organization. Understanding Vendor Offerings: Gain insights into how to dig deep into a vendor's service and product offerings, ensuring they align with your business objectives. Don't miss this opportunity to elevate your intranet procurement strategy and build stronger, more effective vendor relationships. Tune in now! For more information about Workgrid Software please visit: https://www.workgrid.com/

In this episode of THE WORKGRID, we welcome Gillian McCann, co-founder & CTO of Workgrid Software. Gillian is a leading expert in AI and Machine Learning; as well as AWS Hero. We'll explore what AI truly is, discuss the necessity of regulation, and provide practical insights for digital workplace and application leaders looking to introduce AI into their organizations. Whether you're a tech-savvy professional or just curious about the future of technology, this episode offers a comprehensive look into the transformative power of AI. Don't miss this engaging conversation with one of the industry's most influential voices.

In this episode, we cover the recent report from Workgrid Software and ReWorked, "The State of the Modern Employee Experience". Today’s workforce faces a peculiar dilemma. Employees are better equipped with resources and tools than ever before, but they struggle against a tide of digital friction. Rob Ryan covers the details in this report, including types of digital friction, and root causes. Also discussed is how the specific challenges these “solutions” create for managers and their teams, and the opportunities available to digital workplace leaders looking to improve the employee experience in a digitally-driven environment.

In this episode of THE WORKGRID, we take a slight departure from our usual topics related to the digital workplace. We'll dig into the concepts related to customer experience, product adoption, and marketing. Themes related to software selection and adoption for application leads. Today, we are joined by Sterling Bailey, an esteemed marketing leader who has helped create the customer experience strategy for some of the world's most important brands. Sterling hasn't only made waves in the marketing sphere; he's also the founder of 'Cap For Kids' (https://www.capforkids.org) a wonderful non-profit that helps reduce the financial burdens of children and their families fighting pediatric cancer. Here, we delve into the intricate art of customer experience, navigating how brands can make the most out of every customer interaction. Sterling shares his wisdom on the importance of infusing value into each touchpoint along the customer journey. We also discuss aspects of marketing - creating emotional connections between a brand and its customers. In today's increasingly impersonal digital world of distractions, this element has never been more crucial. Sterling provides compelling insights on how to establish these connections, making for a captivating discussion that any marketer, business owner, or customer service professional will find invaluable. This is an episode brimming with inspiration, enlightenment, and a human touch.

Dive into the world of digital transformation with our esteemed guest, Dr. Shaun Slattery. In this episode, we delve into the intricacies of organizational change management, exploring its role in our tech-driven world. We unpack the growing importance of digital skilling and digital dexterity, reflecting on their implications in our dynamic, ever-evolving landscape. This episode is perfect for those keen to understand the nexus of technology, people, and culture, this podcast promises a deep and enlightening discussion. Tune in to gain insights from a seasoned expert and contemplate the future of digital workplaces.

My guest on this episode is Marc Perez. He is the VP of Sales for the Americas at the QT Company. About QT: they are a global software company, trusted by industry leaders and millions of developers worldwide; proving cross-platform solutions for the entire software development lifecycle. You probably interact with QT-developed applications, smart devices, and interfaces every day and do not even know it. In this episode, Marc and I dive into the topics around delivering value to customers, developing a sales organization, onboarding, leadership and accountability, AE enablement, and the balance of remote and hybrid work - focused on the sales organization.

Our guest on this episode is Gui Batista, founder of Agora Consulting Group a professional services firm that delivers implementation, strategy, migration, and various offerings for intranet and digital workplaces. We discuss the importance of digital workplace vision, governance, maintenance, business justification, and the potential pitfalls of application leaders.

In today's episode, we dive deep into the world of intranets and digital workplaces, examining how Rebecca O'Reilly and her team at Igloo Software deploy client-centric strategies, solutions, and services. Their expertise spans across all types of organizations, catering to both desktop and frontline workers in entities ranging from a few hundred to over a hundred thousand employees, across all industries. We unpack the significance of application owners requiring a strong vision and strategy for a successful digital workplace, and Rebecca offers insights on how application owners can optimize their investments from day one. The discussion extends to the professional service process's critical role in setting the organization on the path to success. Rebecca will share insights into how Igloo stands out in the crowded marketplace through its distinctive products and unique approach to aiding organizations in meeting their business goals, with the intranet playing a central role as a change agent. If you're intrigued by intranets and the possibilities of digital workplaces, this episode is a must-listen. It's an opportunity to gain insights from a seasoned strategy consultant and tech leader whose team is transforming businesses daily.

The Workgrid is a show about the Digital Workplace, Technology, and everything in between. Every other week we dive into the nuances of the employee experience, digital friction, AI, and the emergent trends of work technology. You'll hear from industry experts and SMEs as they share their stories and strategies - all in under an hour.