Unfinished Business with Eric Mulvin

What happens when a corporate leader decides to stop building someone else’s dream and starts building a dynasty of their own?In this episode of Unfinished Business, Eric Mulvin sits down with David Vu, the creative force behind Eggroll Xpress and the visionary founder of the Vu Dynasty. David shares his transition from a diverse career path, spanning roles as an airline gate agent and a parole supervisor to becoming a full-time entrepreneur in the Phoenix food scene. Before launching his own empire, David served as the only non-Japanese trained chef under a Master Chef Shono San to help launch the world-renowned Mensho Ramen. The conversation explores the "Aha moment" David experienced when he identified a massive void in the market for a dedicated, high-quality eggroll concept that goes beyond standard restaurant appetizers. David dives deep into the strategic vision of the Vu Dynasty, explaining his goal to build a franchisable infrastructure that supports multiple unique culinary concepts while navigating the grueling permitting and inspection process for his first physical storefront in Tempe.Show Notes04:15 The "Push" to Entrepreneurship08:30 Leadership Roots12:00 The Content Creator Origin18:45 The Pivot from Catering22:30 Concept Innovation29:15 Filipino Culinary Influence36:45 Franchising the Vision42:10 The Phoenix Night Market Scene48:50 The Final Stretch55:00 Defining the Dynasty58:30 Giveaway DetailsConnect with David VuInstagram: @Eggroll_Xpress (Follow for a chance to win a free "Global Combo" for the first 100 followers)Unfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

Are you building systems to help millions or just focused on a few thousand? Justin Chase walks you through how he transformed a sinking organization into a national blueprint for crisis care from his start as a clinical social worker to managing massive state level healthcare systems.Justin Chase is the President and CEO of Solari Crisis and Human Services, a non profit organization dedicated to helping people in crisis through 24/7 contact centers. He is a clinical social worker turned executive leader who has successfully scaled crisis care systems while navigating complex political landscapes and technological shifts.Chapters00:00 Introduction. 05:30 From Social Worker to CEO: Justin’s Career Path09:11 The Sinking Ship: Taking Over an Organization in Crisis11:46 Building the Right Team: Hiring for Your Weaknesses12:23 Avoiding Founder Syndrome: Ensuring Organizational Longevity15:09 Leadership Vulnerability: Owning Strengths and Weaknesses17:22 Turning the Tide: Connecting with Frontline Staff21:14 Managing Structural Change: The Hard Shift in Middle Management23:08 Building Political Trust: Working with the Governor’s Office24:44 The Six Day Miracle: Launching the COVID Hotline under Pressure26:24 The Lesson of No: Staying True to the Core Mission27:47 Solutions vs. Sustainability: Managing the Bright Shiny Object Syndrome29:04 Balancing Growth and Innovation with the Flagship Mission31:46 Navigating Budgetary Cuts and Gut Reactions in Public Health35:07 Planning for Worst Case Scenarios in the Nonprofit Sector48:15 The Ethics of AI: Why Solari Refuses to Use Front End Bots52:53 Global Impact: Addressing Suicide Crisis and Policy Internationally58:28 Future Guardrails: Partnering Tech with Subject Matter Experts59:30 Unfinished Business: Removing Administrative Burdens from Providers01:02:53 How to Connect with Justin Chase and SolariFollow Justin Chase: LinkedIn: Justin Chase Website: Solari-inc.org Email: [email protected] Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

Are you running your transportation fleet or is it running you into the ground?In this episode, Eric Mulvin is joined by David Reinkensmeyer, the CEO of MediRoutes. David shares his "Aha moment" of transitioning from running a Non-Emergency Medical Transportation business to building the software that is now revolutionizing space. They break down the very real ROI of automation, why tech is no longer optional for fleet survival, and the hard truth about work life balance when you are building a new team from scratch. If you are an operator looking to scale or a founder trying to survive the storming phase of your startup, this episode is a masterclass in execution.Episode Highlights00:00 Host’s Introduction and Setup03:22 The Aha Moment. David discusses his transition from being a transportation provider to building MediRoutes after realizing the industry lacked efficient scheduling software. 12:15 The ROI of Automation. How moving away from manual dispatching can save thousands of dollars in payroll and drastically reduce human error. 25:40 Adapt or Die. The upcoming shifts in the NEMT industry and why technology is becoming a strict requirement for survival rather than just a convenience. 36:15 The Sine Wave of Balance. The brutal truth about the forming and storming phases of a business. Why you have to work sunrise to sunset before you ever get to take your foot off the gas. 42:10 Real Culture vs Fake Culture. David shares his philosophy on building a company culture that actually retains employees rather than just putting a ping pong table in the breakroom. 58:30 Unfinished Business. David shares his personal vision for the future of MediRoutes and his goal to continue providing accessibility to those who need it most.Connect with David ReinkensmeyerEmail: [email protected]: MediRoutes.comResources MentionedMediRoutes. The leading scheduling and dispatch software for the NEMT industry.MJ Reliables. Leading logistics and consulting experts specializing in NEMT operational efficiency.Unfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

Are you building a job for yourself or are you building a platform that can scale without you?In this episode, Eric Mulvin sits down with his long-time coach and Vistage Master Chair, Fred Carpenter. Fred shares his journey from an accidental start at Bechtel to managing 2 billion dollars in real estate acquisitions and eventually building his own successful development firm. The conversation centers on the leadership shifts required to move from a small business owner to a global leader, highlighted by a firsthand account of the early days of Panda Express. We also dive into how industry leaders like Service Titan use structured systems to maintain growth. Whether you are struggling with being the bottleneck in your company or looking for the right peer group to fuel your growth, Fred provides the roadmap to breaking through your current ceiling and focusing on the high-level decisions that actually move the needle.Episode Highlights00:00 Host’s Introduction and Setup02:12 Who is Fred Carpenter? An introduction to his role as a Vistage Master Chair and Executive Coach. 11:05 The Bechtel Story. How Fred accidentally sat in the CEO's chair and ended up in a new division managing 2 billion dollars in acquisitions. 22:45 Moving from Corporate to Entrepreneurship. Fred’s transition into real estate development and building a top 15 off-campus housing provider. 35:07 The Panda Express Origin. A firsthand account of the Vistage meeting where Andrew and Peggy Cherng pitched the idea of quick-service Chinese food. 45:10 Stopping the Bottleneck. Why leaders must stop giving answers and start asking "What do you think?" 52:30 Service Titan and Systems. How massive companies use frameworks to ensure the founder is not the single point of failure. 58:30 The Power of Peer Groups. How a group of 10 to 18 CEOs provides the accountability you cannot get from friends or family. 01:12:15 Fred’s Unfinished Business. Why his mission is now focused on helping other leaders achieve their own "Aha moments."Connect with Fred CarpenterEmail: [email protected]: 818-468-0987LinkedIn: https://www.linkedin.com/in/fredlcarpenter/Website: Vistage.comUnfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

What if AI could help you have better conversations instead of replacing them?Most AI tools promise to automate, but this episode reveals a different approach. One that uses voice AI to actually improve how people communicate. If you're a leader, entrepreneur, or someone working to get better at difficult conversations, this is worth paying attention to. Ajitesh, CEO of Tough Tongue AI, shares how he built this starting from a personal need, not a pitch, not a market gap but a real conversation he needed help with. From there, it evolved into something bigger. A tool designed to help people rehearse and improve the conversations that actually matter.If you're thinking about how AI fits into your business or leadership, this is a practical conversation.Episode Highlights00:00 - Introduction to Unfinished Business Podcast01:49 - The Journey of Building a Customer-Centric Product09:55 - Navigating Business Challenges and Pivots13:46 - Insights from Google: Shaping Product Management17:38 - Balancing Speed and Thoughtfulness in AI Development22:28 - Future Trends in AI and Development26:14 - Advice for Aspiring Developers and Entrepreneurs30:06 - The Skills Gap in Education and Employment32:38 - Exploring the Positive Potential of AI36:57 - The Role of AI in Personalized Learning41:01 - Balancing Work and Personal Life47:49 - Insights from Google's AI Journey54:32 - Unfinished Business: The Future of Learning with AIAbout Ajitesh AbhishekAjitesh Abhishek is the CEO of Tough Tongue AI, a voice AI platform designed to help people practice and improve difficult conversations. Before founding Tough Tongue, he worked at Google as part of the Gemini application team in Google Cloud, was part of the founding team at Fitso, a consumer fitness startup recognized by both Apple and Google, earlier in his career, studied engineering at IIT Delhi and later earned his MBA from the Kellogg School of Management. His work focuses on building products that are both technically strong and deeply customer-centric.Connect with Ajitesh AbhishekEmail: [email protected]: www.toughtongueai.com/LinkedIn: www.linkedin.com/in/ajiteshnandan/ Blog: www.xupler.comUnfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

Most businesses are focused on what’s right in front of them.But what if the biggest opportunities aren’t local… but global?In this episode of Unfinished Business with Eric Mulvin, Eric sits down with Doug Bruhnke, Founder and CEO of Global Chamber, to explore why thinking beyond your city, or even your country, is no longer optional.With over 40 years of global business experience, including his time at DuPont and building a network that now spans 65 countries, Doug shares how global connections unlock opportunities most people never even see.From Arizona’s semiconductor boom and conversations with leaders like Senator Mark Kelly, to lessons inspired by Nelson Mandela, this episode challenges the way we think about growth, business, and the world around us.And toward the end, Doug shares a powerful vision, one that goes beyond business and into how we connect as people.Episode Highlights00:00 – Welcome to Unfinished Business01:27 – Meet Doug Bruhnke and Global Chamber03:38 – From DuPont to building a global network05:02 – A bad meeting that sparked a global movement07:16 – The Taiwan semiconductor investment in Arizona11:47 – Senator Mark Kelly and the global supply chain opportunity14:02 – The idea of bringing a Taiwan night market to Phoenix16:52 – What is “proximity bias” and why it matters17:49 – Why 99% of opportunities are outside your city23:17 – AI is evolving faster than most people realize25:30 – Lessons from DuPont and being around top inventors34:58 – Nelson Mandela and the idea of a global tribe39:38 – Doug’s unfinished business and long-term visionAbout Doug BruhnkeDoug Bruhnke is the Founder and CEO of Global Chamber, a worldwide network helping businesses connect and grow across borders. With over four decades of experience in global trade, including leadership roles at DuPont where he earned five patents, Doug has worked across industries including aerospace, healthcare, and technology. He is passionate about helping companies expand globally and building connections that drive meaningful growth.Connect with Doug Bruhnke🌐 Global Chamber: https://globalchamber.org💼 LinkedIn: https://www.linkedin.com/in/dougbruhnkeUnfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

 AI is changing the way we work faster than most people are prepared for. But what happens to the people behind the work?In this episode of Unfinished Business with Eric Mulvin, Eric sits down with Athena Kan, CEO and co-founder of Dreambound, to talk about one of the biggest challenges no one is really solving, how people stay relevant as AI reshapes entire industries.Athena shares how her team is helping hundreds of thousands of people transition into new careers across healthcare, trades, and AI-enabled roles. From her time working on Uber’s self-driving car team to building Dreambound, her focus has always been the same: not just advancing technology, but making sure people can keep up with it.This conversation goes beyond AI tools. It’s about the growing gap between adopting technology and actually training people to use it, and what that means for businesses, leaders, and individuals trying to navigate what’s coming next.And toward the end, Athena shares a story that brings everything into perspective… reminding us that behind every number is a real person trying to change their life.What You’ll Hear in This EpisodeWhy AI disruption is happening faster than companies can adaptWhat “AI-proof” and AI-enabled careers really look likeThe gap between AI adoption and employee trainingHow Dreambound is helping people transition into new careers at scaleWhy focus, not speed alone, is the key to growth in an AI worldThe role of human intelligence alongside AIEpisode Highlights00:00 – Welcome to Unfinished Business01:27 – Meet Athena Kan and Dreambound03:49 – What “AI-proof” careers actually mean05:39 – Training for the AI era and closing the skills gap08:40 – Why companies struggle to train employees on AI12:17 – How Dreambound is modernizing career pathways15:00 – A powerful story of real-world impact17:25 – Inspiration for Asian entrepreneurs18:30 – Athena’s background and immigrant roots21:06 – The Harvard experience and exposure to startups23:19 – What it really takes to build a business26:18 – Lessons from Uber’s self-driving car team29:07 – Building company culture and moving fast30:32 – Navigating change in today’s business environment31:28 – Why focus compounds growth34:46 – AI + Human Intelligence: working together35:52 – The future of work in an AI-driven economy39:17 – Learning from customers on the front lines41:44 – Athena’s unfinished businessConnect with Athena Kan🌐 DreUnfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

Pressure is something every leader faces. But what if the way we think about pressure is completely backwards?In this episode of Unfinished Business with Eric Mulvin, Eric sits down with former UFC fighter turned leadership coach Clifford Starks Jr. to talk about what stepping into the cage taught him about leadership, entrepreneurship, and navigating high-pressure decisions.Clifford’s journey from professional fighting to coaching executives offers a powerful perspective on resilience, mindset, and what it really takes to perform when the stakes are high. Throughout the conversation, he shares stories from inside the arena and how those same lessons apply to the challenges leaders face in business and life.But the conversation doesn’t stop there.Toward the end of every episode, Eric asks one question that always reveals something deeper about the person behind the success. It’s the question that gets to the heart of why they keep pushing forward, even after everything they’ve already accomplished.Clifford’s answer is one you won’t want to miss.Because for him, the journey is far from finished.Episode Highlights00:00 Introduction to Unfinished Business Podcast02:28 Meet Clifford Starks: From Fighter to Coach03:12 Transitioning from Fighting to Entrepreneurship08:08 The Reality of Entrepreneurship12:40 Leadership in Challenging Times13:53 Navigating Leadership in the Age of AI19:14 The Importance of Coaching23:34 Parenting Lessons in Leadership29:36 Embracing Change and Growth35:55 Unfinished Business: Future AspirationsConnect with Clifford StarksLinkedIn: linkedin.com/in/clifford-starks/Website: https://cliffordstarks.comUnfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.· Instagram: @bizwitheric· TikTok: https://www.tiktok.com/@bizwitheric· YouTube: https://www.youtube.com/@BizWithEric· LinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz helps transportation, SaaS, software, and eCommerce companies scale customer supportUnfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

What does it take for one person to feed millions and turn a simple act of service into a global mission?In this episode of Unfinished Business with Eric Mulvin, Eric sits down with Andre Roberson, founder and executive director of the Power of One Foundation. Over the past 17+ years, Andre has led initiatives focused on food insecurity, education, and community empowerment, impacting millions of lives across the United States and internationally.But Andre’s journey didn’t start in the nonprofit world. Before launching the Power of One Foundation, he was pursuing a career in entertainment, acting in projects like Notorious, appearing in commercials alongside Kobe Bryant, Shaquille O’Neal, and Chris Rock, and even appearing in more than 150 episodes of Days of Our Lives.What started as a calling to serve during the pandemic turned into a massive effort that helped feed millions of people. Andre shares the incredible story of the moment a 10-mile line of cars showed up for food distribution during COVID and how that experience helped shape the mission behind Power of One.Eric and Andre also talk about saying yes to unexpected opportunities, how faith and risk-taking opened doors around the world, and how Andre’s work has expanded from local food drives to international partnerships in places like Mexico and Africa.And if you think his entertainment career is behind him… think again. Andre also shares a teaser about a new film project he’s involved with and you won't believe the major actor that Andre is releasing a film with!If you're a business owner, leader, or someone looking to make a difference in your community, this conversation will inspire you to think bigger about what one person can do.Because sometimes the biggest impact starts with a single act of service.Episode Highlights00:00 Introduction to Unfinished Business Podcast00:56 The Power of One Foundation and Its Impact03:48 The Journey of Giving Back07:02 Community Engagement and Leadership Development10:00 Global Perspectives on Poverty and Happiness13:12 Expanding Horizons: From Local to Global Initiatives16:09 Connecting with African Delegates and New Opportunities22:39 The Urgency of Clean Water in Africa24:33 The Power of Saying Yes27:10 Resilience Through Adversity31:23 Embracing Fear and Taking Action33:46 From Entertainment to Nonprofit37:35 Current Projects and Future Aspirations39:11 Innovations in Nonprofit and AI46:05 Unfinished Business and Future DreamsUnfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

In this episode of Unfinished Business, Eric Mulvin sits down with Robert Farthing — creative producer, entrepreneur, and founder of Peace Pi.After a 30-year career in television, advertising, and running his own theme manufacturing business, Robert found himself unexpectedly reinventing his life. What started as a dream about hosting a pie fight for his 50th birthday evolved into the World’s Largest Pie Fight for Peace and ultimately the Peace Pi Broadcasting Network. This conversation dives into entrepreneurship, reinvention after failure, collective consciousness, leadership, legacy, and what it truly means to follow your bliss without attachment to expectations. If you're a business owner, creative, or leader navigating change and searching for deeper purpose, this episode is for you.Episode Highlights00:00 - Navigating Career Changes and Ageism04:28 - The Journey of Entrepreneurship10:36 - Building Lasting Relationships in Business13:08 - The Power of Relationships in Production17:06 - The Birth of Peace Pie: A Creative Journey22:41 - The Evolution of Peace Pie: From Idea to Movement27:54 - Legacy and the Impact of Peace Pie31:11 - Full Circle: The Peace Pie Broadcasting Network35:13 - Embracing Opportunities and Peace-Centric Initiatives36:21 - The Impact of COVID-19 on Collective Experiences38:09 - Global Connectivity and the Butterfly Effect40:52 - Navigating Reactions in a Connected World44:40 - The Three Rs: React, Respond, Reflect47:55 - Empowering Leadership and Team Dynamics49:59 - Following Your Passion and Letting Go of ExpectationsAbout Peace PiPeace Pi is a global movement dedicated to inspiring collective intention for peace each year on March 14 (Pi Day).Learn more or attend the upcoming event:Event: March 14, 2026, First Studio, Downtown PhoenixRegister Here: https://tinyurl.com/yd7fns7dLivestream: Peace Pi Broadcasting Network (YouTube)Website: https://peacepi.comInstagram: @peacepitravelingmedicineshowFacebook: /peacepitravellingmedicineshowYouTube:@peacepitravelingmedicinesh6630TikTok: Unfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

In this episode of Unfinished Business, Eric Mulvin sits down with Elizabeth Gallagher, CEO of Gallagher Group International and longtime champion for minority-owned businesses and community impact.From launching an airline with 47 offices worldwide to working with global leaders to building City Impact Center in Las Vegas, Elizabeth shares how bold leadership, education, and technology can transform entire communities.This conversation dives into entrepreneurship, chambers of commerce, AI and technology access, nonprofit leadership, and what it really means to make an impact and change lives.If you're a business owner, leader, or someone who wants to grow your company while lifting others up, this episode is for you.Episode Highlights00:00 – Opening remarks & welcome to Unfinished Business 01:49 – Eric shares his excitement for this long-awaited interview02:03 – Introduction of Elizabeth Gallagher, President & CEO of Gallagher Group International02:38 – Overview of Elizabeth’s career leading major organizations and working with high-profile clients like MGM Resorts, Caesars Entertainment, and Richard Branson03:05 – Welcome to Elizabeth Gallagher & transition into the conversation03:30 – City Impact Center: education, technology, and community initiatives06:55 – Expanding higher education access & technology programs09:00 – Addressing real community needs: food, transportation, education10:55 – “Make an Impact” initiative & community engagement14:30 – Elizabeth’s entrepreneurial journey: launching Air Nevada16:25 – Leadership mindset: courage & refusing to take “no”19:30 – The power of Chambers of Commerce for business growth23:10 – Starting from scratch & building opportunity24:40 – Pac Biz Outsourcing’s commitment to giving back31:00 – The Las Vegas blimp story & Richard Branson33:15 – Technology, AI & closing the opportunity gap36:00 – How Chambers accelerate business relationships43:30 – Volunteer opportunities at City Impact Center45:15 – Final thoughts: why being in a room of givers changes everythingUnfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

What happens when you stop guessing and start using data to lead your team?In this episode of the Unfinished Business Podcast, Eric Mulvin sits down with Jackie Lord, CEO of Elevate Consulting Group and Executive Advisor at Culture Index, to uncover how leaders can use behavioral data to fix their hiring strategy, retain top talent, and scale with confidence—even in the age of AI.Jackie brings years of executive experience from companies like Amazon, Boeing, and Make-A-Wish, now helping CEOs align their people with their mission. Together, they explore how to turn painful lessons and people problems into a competitive advantage using data.Beyond tools like Culture Index, Jackie shares the real cost of misalignment, the mistakes leaders make when implementing new systems, and how to get ROI from your team before you make your next hire.In this episode, Eric and Jackie discuss:(00:00) Introduction to Unfinished Business Podcast(03:35) Understanding Culture Index and Elevate Consulting(06:08) The Importance of Employee Happiness(11:09) Hiring Challenges for Small Businesses(14:24) The Role of Data in Leadership(17:45) AI and People Strategy in Business(26:10) The Role of AI in Decision Making(28:13) Understanding Personality Assessments(30:53) The Importance of Accurate Data(32:40) Challenges in Implementing Tools(35:51) The Impact of Proper Implementation(38:20) Quantifying the Cost of Misalignment(40:34) The Value of Continuous SupportJackie Lord is the CEO of Elevate Consulting Group and a licensed Executive Advisor with Culture Index. She brings two decades of experience in corporate and startup settings, now helping CEOs build proactive talent strategies using behavioral analytics. Her mission? Aligning people with purpose to drive growth and happiness inside organizations.Unfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

What if one moment could rewrite your entire creative path?In this episode, Eric sits with author/illustrator Ricardo Yancey Jr. to uncover how a childhood promise, a single social media post, and a moment of grief led to a children’s book that now inspires families around the world.Ric reveals:• The unexpected spark that came during his grandmother’s funeral• Why he NEVER planned to become an author or illustrator• The Instagram moment with actress Erika Alexander that changed everything• How his first copy ended up in the UK — before family even bought it• The emotional reactions that convinced him his story mattered• The journey from children’s book… to animated short film• How a Disney/Nickelodeon/Marvel animator connected with his story instantlyThis is a conversation about memory, purpose, creativity, and the surprising way your personal story can resonate far beyond your expectations.If you’ve ever doubted that your ideas could matter… this episode will stay with you long after it ends.Unfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast

Welcome to the very first episode of Unfinished Business with Eric Mulvin, a podcast exploring how visionary leaders, entrepreneurs, and creative minds are reshaping their industries and making bold pivots in the age of AI.In this launch episode, the mic flips as Eric is interviewed by Isaac Navias, co-owner of LocalFi and host of Full Time to Travel Time. Together, they dig into the why behind this podcast: What does “unfinished business” really mean for business owners, and why is now the time to talk about it?Eric shares how his journey from a taxi company startup to building one of the fastest-growing BPOs in the Philippines, Pac Biz Outsourcing, has always been fueled by a desire to create impact through people and technology. They talk AI + HI (human intelligence), building people-first businesses in a tech-driven world, and how staying ahead requires constant reinvention.If you're a business owner, team leader, or innovator navigating the rapid changes in your industry, this podcast is for you. You’ll hear real stories, real strategies, and the human side of growth from people still building, still dreaming, and still chasing what’s next.Brought to you by Pac Biz Outsourcing: helping transportation, software, and eCommerce companies scale support and reduce costs with dedicated teams in the Philippines. Learn more at pac-biz.com.Unfinished Business with Eric MulvinIf you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.Instagram: @bizwithericFacebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/Powered by Pac Biz OutsourcingPac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.🌐 Learn more: https://pac-biz.com📩 Email: [email protected]🎧 Podcast: https://pac-biz.com/podcast