Veterinary Business Podcast

Burnout in veterinary medicine doesn't always go away with a vacation, a new job, or even a career change. In this episode, Don Adeesha speaks with Dr. Amber Parks about why burnout keeps returning, how chronic stress shows up in vet teams, and why neurodivergence, perfectionism, masking, and customer-service pressures can make the cycle harder to break. They also discuss why self-care alone isn't enough and what deeper personal and practice-level changes are needed to build healthier, more sustainable veterinary careers.  Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: https://www.veterinarybusinessinstitute.com/msm/

Running a veterinary practice can feel like living in constant crisis mode. In this expert-led webinar, seasoned veterinary leaders share practical strategies to help practice owners and managers regain control, strengthen operations, and lead with greater clarity and resilience. The discussion covers how to identify reactive patterns, delegate more effectively, empower teams, protect your energy as a leader, and build a more sustainable practice that supports your long-term vision. Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: https://www.veterinarybusinessinstitute.com/msm/

What does it really take to sell a veterinary practice well? In this episode, host Don Adeesha speaks with Jordan Morelli, corporate lawyer and Toronto office lead at LINMAC LLP, about the legal, financial, and operational steps involved in selling a veterinary clinic in Canada. From assembling the right advisory team and planning for tax efficiency, to structuring the deal, supporting employees, and navigating restrictive covenants, Jordan shares a clear framework for owners preparing for one of the most important transactions of their career. A valuable listen for veterinarians who want to maximize value, reduce risk, and approach a future sale with confidence. Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: https://www.veterinarybusinessinstitute.com/msm/

Elise M. Lacher joins Don Adeesha to explain why the old doctor-centered model of running a veterinary practice no longer works. In this episode, they explore shared leadership, team transparency, smarter hiring, better performance management, and how to build a practice that grows without burning out its owner. Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: https://www.veterinarybusinessinstitute.com/msm/

Lucy Nash, a registered veterinary technician and self-described "burnout statistic," joins the show to break down why team utilization isn't just a scheduling metric — it's the hidden driver behind retention, revenue, and workplace culture. Drawing on industry data showing nearly $1 billion lost annually to support staff turnover, Lucy argues that the real ROI comes from investing in people's strengths, catching disengagement early, and creating psychological safety. The conversation moves from hard numbers to deeply personal territory as both host and guest share stories about what good (and bad) clinic culture actually feels like from the client's side. Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: www.veterinarybusinessinstitute.com/msm/

In this episode, Adeesha sits down with Kara Kelley to unpack the people's side of veterinary leadership. They explore why burnout cannot be solved with surface-level perks, how better compensation and flexible time off drive retention, why personality assessments should not be misused in hiring, and what practice owners should do when a high performer is damaging team culture. The conversation also covers how to protect morale during acquisitions and why clear, consistent communication is the foundation of every healthy practice. As a bonus, Kara has also shared a free resource with our veterinary community: her Alignment & Accountability Check-In Packet, a practical tool to support growth, feedback, and stronger team conversations. Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: https://www.veterinarybusinessinstitute.com/msm/

Relief vets are no longer just filling gaps—they're shaping the future of veterinary staffing. In this episode, we discuss how to build strong, relationship-based relief networks, use relief to grow your caseload before hiring, and create better onboarding, feedback, and compensation strategies. Plus, why culture and belonging are the key to retaining top relief talent. Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: https://www.veterinarybusinessinstitute.com/msm/

A deep dive into cybersecurity in the veterinary industry. Host Don Adeesha sits down with William Lindus to explore emerging threats, real-world risks, and why animal healthcare organizations can't afford to ignore digital security. Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: https://www.veterinarybusinessinstitute.com/msm/

How can veterinary practices adopt new technology without creating more overwhelm? In this episode, Don Adeesha speaks with Dr. Mike Mossop of CoVet about practical technology strategies for sustainable veterinary practice growth. They discuss how to evaluate new tools, reduce burnout, improve client communication, and implement innovation in a way that actually supports the team. If you are a veterinary practice owner, manager, or clinician trying to balance growth with day-to-day efficiency, this episode offers practical insights on using technology to simplify workflows and build a more sustainable practice. Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: https://www.veterinarybusinessinstitute.com/msm/

Veterinary dentistry can be a powerful driver of both patient health and practice growth—but only when the entire team is trained and aligned. In this episode, we explore how team-based dentistry training improves consistency, reduces errors, and boosts client satisfaction. Learn practical steps for implementing training programs, real-world examples of practice growth, and strategies for sustaining high standards in veterinary dental care. Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: https://www.veterinarybusinessinstitute.com/msm/

Private equity is transforming veterinary medicine. In this episode, we break down valuation fundamentals, strategies to increase practice value, key sale preparation steps, and the future of hybrid ownership models—giving veterinary leaders the insight needed to navigate growth, consolidation, and long-term success. Schedule a free 1:1 Marketing Strategy Meeting with Lila, a veteran in veterinary marketing, and gain customized insights to boost your online visibility and strengthen pet owner trust: https://www.veterinarybusinessinstitute.com/msm/

Are you doing everything right — and still running on empty? In this episode, we sit down with Dr. Amy Grimm, veterinarian, certified life coach, and founder of Daring DVM Coaching, to talk about the hidden cycle keeping high-achieving vets and practice leaders stuck in burnout. We dig into the real neuroscience behind overwork, why veterinary culture quietly rewards the habits that deplete you, and the practical tools Dr. Grimm uses to help her clients build a successful career without sacrificing their well-being. If you've ever felt like the hamster on the wheel, this one's for you.

Feeling stuck in your veterinary career? In this episode, Don Adeesha talks with Stith Keiser, CEO of Blue Heron Consulting and multi-site practice owner, about how veterinarians can regain autonomy, build mission-driven cultures, and achieve long-term career satisfaction through sustainable ownership and people-centered leadership. This episode is packed with practical strategies for associates, owners, and practice leaders looking to create meaningful impact and reduce burnout.

In this episode of the Veterinary Business Podcast, host Don Adeesha talks with Naren Arulrajah, CEO of Ekwa Marketing, about how AI and zero-click searches are changing the way pet owners find veterinary practices. They discuss Google's AI Overviews, why website traffic is no longer the only success metric, and what veterinary practices must do to stay visible—through reviews, user experience, and human-generated content—in an AI-driven search landscape.

Join Dr. Cornelius for an insightful webinar on building resilient, high-performing veterinary practices. Learn how to combine business acumen, leadership, and innovation with financial fluency, operational efficiency, and responsible AI use. Discover the soft skills that foster strong culture—emotional intelligence, active listening, and people-first leadership—while exploring strategies for mentorship, networking, and embracing failure. Whether you're an owner, leader, or team member, this session provides actionable insights to help your practice thrive in today's fast-changing veterinary landscape.

Dr. Rolan Tripp, veterinary futurist and behavior expert, joins Don Adeesha to explore why behavior cases overwhelm clinics and how AI, stress screening, and scalable support can transform veterinary care. Discover the future of veterinary medicine and the Pet Happiness Network.

In this episode of the Veterinary Business Podcast, host Don Adeesha sits down with Naren Arulrajah, CEO of Ekwa Marketing and Founder of the Veterinary Business Institute, to explore why mastering marketing fundamentals is essential for veterinary practice growth. They discuss practical strategies for improving Google visibility, local SEO, website conversion, and mobile-friendly design, showing how clinics can turn online searches into real appointments. Naren also explains the roles of SEO, paid ads, and social media, offering actionable guidance for long-term client acquisition and retention—perfect for practice owners, leaders, and veterinary marketers looking to strengthen their digital presence.

Outdated technology is quietly putting veterinary practices at risk. In this episode, Clint breaks down hidden cybersecurity blind spots, real-world ransomware stories, and the legal and financial consequences of poor data protection—all in plain English. Learn practical, mostly free steps to strengthen your tech, protect client trust, and build a safer, more resilient veterinary practice.

In this episode, Dr. Amanda Landis Hannah speaks with Dr. Rae Hutchins, Chief Veterinary Officer at Wedgewood Pharmacy, about how compounded medications improve compliance, deepen client relationships, and support veterinary practice economics. The discussion covers regulatory considerations, pharmacy selection, and new insights into online pharmacy behavior—revealing why compounding remains a key differentiator for modern practices.

This podcast episode with Dr. Hauser provides a comprehensive overview of the evolving landscape of veterinary practice management, specifically tailored for executives and leaders in the field. Dr. Hauser draws on her extensive experience to explore key challenges, including operational efficiency, team engagement, and sustainable growth. She emphasizes the critical role of data-driven decision-making, outlining how clinics can use analytics to optimize workflows and staffing. The episode also explores strategies for fostering a positive workplace culture, scaling practices through technology and process improvements, and maintaining adaptability in the face of regulatory and market changes. Throughout, Dr. Hauser provides actionable insights and real-world examples, making this a valuable resource for veterinary professionals aiming to lead their organizations through change and achieve long-term success.

This episode of the Veterinary Business Podcast, hosted by Don Adeesha, focuses on redefining goal-setting and achieving sustainable growth in veterinary practices. Rhys Giannarelli, a visionary veterinary entrepreneur, shares his expertise on how small, incremental decisions drive meaningful progress, align teams, and strengthen practice performance. The discussion covers the strategic, operational, and leadership aspects of building a thriving practice, including prioritizing company goals over day-to-day tasks, fostering core values, testing new ideas safely, and leveraging mentorship and collaboration. Rhys also provides guidance on turning intentions into consistent action, creating accountability, and leading without burnout, emphasizing practical strategies for long-term, sustainable growth.

This episode of the Veterinary Business Podcast, hosted by Dr. Amanda Landis-Hannah, focuses on the role of compounding in veterinary medicine. Dr. Rae Hutchins, Chief Veterinary Officer at Wedgewood Pharmacy, shares her expertise on how compounding can break barriers to treatment, enhance patient care, and strengthen the human-animal bond. The discussion covers the clinical, operational, and communication aspects of compounding, including its impact on client satisfaction, team workflow, and medication compliance. Dr. Hutchins also provides guidance on selecting high-quality compounding pharmacies and tailoring formulations to meet patient needs, emphasizing safety, efficacy, and regulatory compliance.

In this episode of the Veterinary Business Podcast, host Don Adeesha speaks with veterinary management consultant Monica Dixon Perry about the biggest year-end challenges facing practice leaders and how to shift from reactive crisis mode to proactive planning. Monica shares practical strategies for improving financial readiness, tracking KPIs, strengthening team coordination, and building systems that reduce stress and prevent burnout. With insights on effective delegation and streamlined workflows, this conversation helps veterinary leaders confidently close out the year and set their practices up for a stronger start in 2026.

In this powerful episode of the Veterinary Business Podcast, host Don Adeesha is joined by Dr. Phil Richmond, a leading voice in veterinary workplace wellbeing and founder of Flourishing Phoenix Veterinary Consultants. Together, they explore why burnout can't be solved by self-care alone—and why we must shift the focus from fixing individuals to fixing systems. Dr. Richmond shares his personal journey through burnout and recovery, the distinction between surface-level wellness programs and genuine cultural change, and how leaders can begin creating environments that enable teams to truly thrive. If you've ever felt overwhelmed despite doing "all the right things," this episode will hit home.

In this episode, financial strategist Michelle Musacchio, CPA, breaks down the hidden leaks and financial blind spots that drain veterinary practices — and shares simple systems to regain clarity, confidence, and sustainable profit. Learn how the CATS & DOGS method, smarter bonus structures, and intentional financial habits can transform your practice's stability and growth.

In this forward-thinking episode of the Veterinary Business Podcast, Dr. Mark Masaro shares his journey from clinical medicine to leadership in technology and mental health advocacy. He discusses identity shifts, navigating imposter syndrome, and embracing innovation as a path to wellbeing and career expansion. Listeners will hear how AI and digital tools can reduce burnout, why networking and mentorship are essential for non-clinical career success, and how the future of veterinary medicine will blend technology, empathy, and education to support healthier, more sustainable careers. This episode empowers veterinary professionals to explore new possibilities, prioritize mental health, and define success on their own terms.

In this eye-opening episode of the Veterinary Business Podcast, margin recovery expert Mark P. Shannon reveals the hidden financial drains quietly eroding veterinary practice profits—from confusing credit card fees to unnoticed vendor markups and auto-renewed contracts. With nearly a decade optimizing payment systems and recovering lost margin for healthcare organizations, Mark explains how most clinics can reduce processing costs by 30–60% without switching software or disrupting workflows. He breaks down interchange optimization in simple terms, shares how routine expense audits uncover thousands of dollars in avoidable costs, and empowers practice owners to regain control of their bottom line, allowing them to reinvest in their teams, patient care, and sustainable growth.

In this episode of the Veterinary Business Podcast, Claire Pickens, founder and CEO of Claire-ity Group LLC, shares insights on building a sustainable and fulfilling veterinary business. She discusses key mindset shifts for entrepreneurs moving from startup excitement to lasting success—highlighting how to maintain creativity, avoid early mistakes, and engage teams through dynamic business playbooks. Claire also explores balancing structure with innovation, optimizing workflows, and starting business planning with dreams and culture before the numbers, offering practical strategies to help veterinary leaders grow with purpose and clarity.

In this episode, experts Tiffany Gonzalvo and Dr. Lauren Pastewka share practical strategies to boost efficiency, strengthen team culture, and enhance leadership in veterinary practices. They discuss identifying workflow bottlenecks, balancing structure with flexibility, building psychological safety, using KPIs for growth, and managing compassion fatigue and conflict during change. A must-listen for veterinary leaders looking to create engaged, high-performing teams.

In this episode, Naren Arulraja, CEO of Ekwa Marketing, shares how veterinary practices can overcome price objections, build client trust, and boost treatment acceptance through effective marketing and communication. He highlights strategies for leveraging detailed online reviews, optimizing Google Business profiles, and creating story-driven testimonials that influence client decisions. With practical advice on client education, content marketing, and value-based messaging, Naren equips practice owners to attract the right clients, strengthen loyalty, and achieve sustainable growth by shifting the focus from price to value.

In this episode, Holly Corcoran, CPA and business strategist, shares how veterinary practice owners can navigate tax complexities, maximize deductions, and maintain financial health for sustainable growth. She highlights key insights from the HR1 bill, payroll and contractor reporting changes, and deductions for equipment, employee benefits, and retirement plans. With practical advice on real estate structuring, year-end reporting, and profit-sharing strategies, Holly equips clinic owners to reduce financial stress, stay compliant, and plan for long-term success.

In this episode, Naren Arulraja, CEO of Ekwa Marketing, shares how strategic marketing can reduce ER misuse, build client trust, and drive sustainable growth for veterinary practices. He highlights the power of SEO, consistent five-star Google reviews, and engaging content in guiding clients from awareness to trust. With insights on campaign essentials, KPIs, and long-term marketing systems, Naren offers practical advice for clinic owners seeking relief from ER strain while strengthening client relationships and ensuring lasting financial success.

Explore how a global veterinary perspective can boost your practice's efficiency, profitability, and client care in 2025. Esteban Satomayor shares insights on tackling management challenges, optimizing support teams, leveraging AI and digital tools, and maintaining the human touch. Learn practical advice on listening to clients to align services with their needs and ensure your practice thrives in a competitive market.

Running an independent or emergency veterinary practice? Don't miss this insightful session with expert panelists Stacy and Andrea from the Veterinary Business Institute as they unpack the evolving strategies and technologies reshaping workflows and client care in 2025. Learn how flexible hiring, employee-centered retention, positive culture building, and smart communication can streamline your practice operations.

Discover how a tier-based, performance-driven compensation system can revolutionize your veterinary practice team culture and motivation. In this episode, Dr. Christine Staten shares her journey from practicing veterinarian to innovative practice owner and business mentor. Learn practical strategies to design transparent pay tiers based on skills, knowledge, and teamwork that empower self-motivated staff, improve retention, and create a collaborative workplace. Whether you lead a startup or an established clinic, this episode offers actionable insights to build a fair, growth-focused team ready to share the burden—and the rewards—of success.

Running an independent or emergency veterinary practice? Don't miss this episode where Jacinte Moreau and Dr. Cindy Trice unpack the latest technologies that are reshaping workflows and client care in 2025. From AI scribing to personalized automated reminders, get inspired to lead your practice confidently into the next era.

In this special episode, hear from three seasoned experts as they unpack the complexities of veterinary practice transitions—from buying and selling to merging. Whether you're preparing to sell, looking to buy smart, or aiming to future-proof your practice, this discussion delivers actionable insights and real-world strategies to help you navigate today's ever-changing veterinary market.

From startup struggles during a recession to leading AI innovation in veterinary medicine, Dr. Karen  Bolten shares a powerful story about transformation and tech. Dive into the practical ways AI is changing how vets work—and why it's critical to embrace this shift now or risk falling behind.

Can perfectionism be a professional hazard? Veterinarians, are you always giving and never refilling your own cup? Discover why saying "no" is a skill, and how practicing it could save your career—and your happiness.

In this insightful episode of the Veterinary Business Podcast, Dr. Amanda Landis-Hanna welcomes Erica Emmett, founder and Chief Inspiration Officer of FYR Consulting, to explore the critical topic of well-being and engagement within veterinary teams. Drawing from her two decades of experience as a licensed veterinary technician and her expertise in organizational leadership and strengths coaching, Erica shares practical strategies for fostering a strengths-based, values-aligned workplace culture. Discover how veterinary practices can improve communication, reduce turnover, support mental health, and create an environment where every team member feels valued and empowered. Whether you're a practice owner, manager, or team member, this episode offers actionable advice to build stronger, more connected, and healthier veterinary workplaces.

In this engaging episode of the Veterinary Business Podcast, host Michael Walker sits down with Sang Park, a seasoned expert in veterinary practice sales, mergers, acquisitions, and business valuation. With over a decade of experience, Sang shares his journey from a financial analyst to a passionate advocate for veterinary professionals, sparked by his personal experience as a pet owner. The conversation dives into the critical topic of addressing the innovation gap in veterinary practice management software, exploring how better data access, reporting, and analytics can transform practice operations. Sang offers practical insights on leveraging existing data, such as timestamps, to gain actionable insights and emphasizes the need for standardized data governance to unlock the full potential of practice management systems. Whether you're a practice owner, veterinarian, or manager, this episode provides valuable strategies to enhance efficiency, profitability, and client satisfaction in your veterinary practice.

What if the key to unlocking your veterinary practice's potential isn't in systems or strategy—but in energy? In this insightful episode of the Veterinary Business Podcast, host Michael Walker is joined by Dr. Jennifer Edwards, to explore how leadership energy shapes every aspect of veterinary practice success. Together, they dive into the Energy Leadership™ Index (ELI), a tool that uncovers how leaders show up under stress and in their daily lives. Discover how your energy impacts your team's morale, client relationships, and even your bottom line—and how shifting it can transform your entire practice. If you're a practice owner, manager, or aspiring leader looking to build a resilient, emotionally intelligent team, this episode is your blueprint.

In this episode of the Veterinary Business Podcast, we're joined by Joe Chikarollo, VP of Sales at Chikvet and a seasoned SaaS leader in the veterinary and dental software space. Joe shares his deep insights into how automation—especially online booking—can streamline operations, improve client experience, and boost revenue in veterinary clinics. Whether you're running a solo practice or overseeing a growing group of hospitals, this episode covers how to build scalable workflows, reduce CSR burnout, and make smarter marketing decisions with real-time data. We also dive into the challenges and myths around implementing tech in a busy clinic, and how white-glove onboarding can make the transition seamless. If you've been wondering whether automation is worth the investment or if your practice is "too small" to need it—this episode is for you.

Struggling with cash flow or profitability in your veterinary practice? Financial strategist Hunter Scott reveals the hidden mistakes draining your business—and the simple fixes to turn things around. Don't miss these game-changing insights!

Imagine a digital partner that sweeps away the paperwork, giving you the freedom to truly heal. In this unconventional episode, Dr. Amanda Landis-Hanna and AI pioneer Kevin Cohen reveal how smart technology is transforming routine tasks into creative opportunities for deeper patient care. This isn't just another tech talk—it's a bold reimagining of veterinary medicine where innovation meets heart. Ready to reclaim your passion?

In this insightful episode from the Veterinary Business Podcast, a panel of veterinary leaders discuss strategies for driving sustainable practice growth in 2025. Moderated by Michael Walker, the discussion features industry experts Debbie Boone, Dr. Natalie Marks, and Dr. Christie Cornelius. Together, they delve into critical topics like goal setting, client retention, and leveraging AI to streamline operations. Additionally, the panel offers actionable advice on enhancing team morale, fostering accountability, and creating fear-free environments for both pets and pet parents.

In this insightful episode, we dive deep into strategies for mastering financial resilience in veterinary practices for 2025. Joined by expert panelists Michelle, Martin, and Jimmy, we explore key topics such as tax planning, leveraging data for better financial outcomes, managing growth initiatives, and the latest in tech innovations for veterinary businesses. Whether you're a practice owner or a veterinary professional, this episode equips you with actionable insights to optimize your financial strategies and thrive throughout the year.

Dr. William Tancredi joins Michael Walker to discuss how AI is transforming veterinary practices. From improving client communication to streamlining operations, discover actionable insights, tips for getting started, and the future of AI in animal care. Perfect for veterinarians ready to embrace innovation!

In this episode of the Veterinary Business Podcast, host Ryan Davies welcomes Kristina, an esteemed attorney and founder of the Animal Law Firm, for her second guest appearance. The discussion dives into the often-overlooked benefits of offering pet insurance within veterinary practices. Kristina sheds light on how insurance can enhance client satisfaction, improve practice revenue, and mitigate malpractice risks. The episode also explores strategies for marketing and implementing insurance programs, addressing common misconceptions and actionable insights for practice owners.

In this episode, Ryan Davies talks with Kimberly Weiner, founder of Fluffology, and Liz Hampton, a certified master groomer, about the evolving role of grooming in veterinary care. They discuss how grooming can detect health issues early, reduce pet anxiety, and strengthen the bond between vets, groomers, and pet owners. Learn why credentialing matters, how grooming trends are shifting, and actionable insights to integrate grooming into holistic pet wellness strategies. Perfect for vets, practice owners, and pet lovers alike!