Walking With Walfinch

Kishan Patel, Managing Director of Walfinch Leicester, joins the podcast to explain how he transitioned from a third-generation family jewellery business into running a UK home care franchise, why trust is the foundation of domiciliary care, and how his Thrive Club is helping elderly residents in Leicester beat isolation. He shares an 18-month behind-the-scenes view of building a Walfinch franchise, including a partnership with the NHS to bring a roving healthcare unit to the local community.In this episode you'll learn:Why trust is the most important currency in UK home careHow a Walfinch franchisee runs a free weekly Thrive Club for 25+ peopleWhat preventative home care looks like in practice for dementia clientsWhy a home care franchise outperforms going it alone for first-time ownersHow Walfinch Leicester is partnering with the NHS on community vaccinationsThe real reason this third-generation jeweller chose the care industryOne piece of advice for anyone moving from employment into franchisingKishan brings a business heritage rooted in quality and consistency, paired with the lived experience of building a regulated home care business in a saturated market. His perspective is grounded, practical, and shaped by daily contact with clients, carers and family members.Subscribe to the Walfinch channel for weekly conversations with home care franchisees, industry experts, and the people building the future of UK domiciliary care.

Most franchisors default to telling franchisees what to do. Jennifer Brandon explains why that approach fails — and what to do instead.In this episode of Walking with Walfinch, we're joined by Jennifer Brandon, Chief Growth Officer at AC Inc. (Angela Coté Incorporated), who has spent 30+ years in franchising as a franchisee, franchise developer, and coach. Jennifer breaks down the real difference between consulting and coaching in a franchise system — and why the shift from telling to asking is the single biggest unlock for franchisee performance.We dig into why great franchisees don't automatically make great coaches, why most franchise field support teams lack formal coaching training, and how tapping into a franchisee's intrinsic motivation produces results that compliance checklists never will. Jennifer also shares AC Inc.'s mission to professionalise the franchise coaching role through the only dedicated field coach certification programme in the industry.

What's a franchise actually worth when you sell it? Boris Katsnelson breaks down the real multiples — from 3x SDE for multi-unit franchisees to 15x EBITDA for scaled franchisors.In this episode of Walking with Wolf, we walk the Las Vegas strip with Boris Katz Nelson, investment banker at Black Iron and former franchise CEO. Boris started on Wall Street doing M&A, then bought and ran Speedpro — a sign and graphics franchise — taking it from 100 to 135+ units before selling his equity. He then bought two more franchise businesses in 90 days: a College Hunks Hauling Junk and Moving location and a Primrose preschool.Now he helps franchise owners and franchisors sell their businesses, and in this conversation he opens up the numbers most people never hear — what drives valuation, where the inflection points sit, and why interest rates are compressing multiples right now.We cover:0:00 Introduction1:10 What Boris does — investment banking for franchises1:33 Origin story — buying Speedpro and running it as CEO2:34 Buying two businesses in 90 days3:02 Why operating experience changes everything4:33 "It's more cleaning toilets than smoking cigars"5:00 How to evaluate a franchise if you're starting from zero6:25 Passion vs economics — what matters more7:31 Why resales beat startups — buying existing cash flow8:10 Exit multiples for multi-unit franchisees — the 3x to 4x SDE band8:59 Why you can't push much above 4x on the franchisee side10:35 Franchisor multiples — 6x to 15x EBITDA explained11:16 The $2M EBITDA inflection point12:34 Why recurring royalty revenue gets valued higher than franchise fees13:05 Where the market sits in 2026 — interest rates and private equity demand14:15 The book recommendation — Big Money by Alicia Miller16:09 How interest rates are compressing franchise multiples17:47 The franchise M&A market is still hot19:08 Boris's advice — the three questions to ask before buying19:45 What's next — equity ownership and advisory board work🔗 Learn more about Walfinch: https://walfinch.com#franchise #franchisevaluation #franchiseresale #exitmultiples #franchiseM&A #WalkingWithWalfinch #franchisebusiness #EBITDABoris Katsnelson is a registered representative of Independent Investment Bankers Corp.("IIB"), a FINRA member broker-dealer. Investment banking services and securities are offered exclusively through IIB. Boris also serves as Managing Director at Black Iron Advisers. Black Iron Advisers is not affiliated with Independent Investment Bankers Corp.

Tracy Penase went from top-performing franchisee to buying the entire Just Between Friends franchise brand. Here's how she did it — and what changed. In this episode of Walking with Wolf, we sit down with Tracy Penase, CEO of Just Between Friends (JBF), who made the rare leap from franchisee to franchisor. What started with a decorated cookie at a Christmas party in 1998 became a multi-unit franchise career spanning Cookies by Design and eventually JBF — a seasonal buy-and-sell franchise for parents now operating in 150 locations across 31 states. Tracy shares how she acquired the brand from its founder in December 2022, the EOS (Entrepreneurial Operating System) framework that's driven 41% company growth in three years, and why getting technology right has been her hardest challenge as a new franchisor.🔗 Learn more about Walfinch: https://walfinch.com#franchise #franchisor #franchisee #EOS #JustBetweenFriends #WalkingWithWolf #franchisebusiness #franchisegrowthTime Stamps:0:00 Introduction0:48 How a cookie started a franchise career2:12 Growing to four Cookies by Design units3:10 Discovering Just Between Friends4:23 Buying the first JBF franchise in 20084:49 The moment she decided to buy the brand5:14 Franchisee vs franchisor — two different businesses7:47 State of JBF at acquisition — 150 locations, 31 states8:40 Redefining culture and core values9:04 Introducing minimum royalty responsibility10:23 How EOS transformed the business12:06 The road show — visiting 8 major markets in year one13:06 EOS explained — rocks, L10s, quarterly sprints14:58 Technology — the hardest challenge16:33 Helping franchisees implement EOS18:48 The 10-year vision — becoming a household name19:36 101% increase in average unit volume

ChatGPT is powerful, but is it safe for client data? The short answer: not really.In this episode of Walking with Walfinch, Amrit sits down with Charles Cross from Emma AI to discuss why generic AI tools aren't enough for the UK social care sector. We dive into the massive difference between "digital care planning" and actual intelligent automation—and why data privacy is the biggest hurdle to clear.Charles breaks down how Emma AI helps care providers move away from typing up notes after a visit to capturing voice data in real-time, all while keeping private client data secure and compliant with CQC standards.ABOUT WALFINCHWalfinch is a national home care provider and franchise network dedicated to quality, compassion, and independence. We help people stay in their own homes with bespoke domiciliary and live-in care.GET IN TOUCHThinking about starting your own care business?👉https://walfinchfranchising.com/

Is 37 training modules excessive for a home care worker? Some providers might think so, but the CQC—and our compliance team—disagree.In this episode of Walking with Walfinch, Amrit speaks with Amanda Keeler from the National Support Office. Amanda reveals why Walfinch insists on such a rigorous training schedule (minimum 37 modules) and how "front-loading" the hard work makes the actual job of care much safer and easier.We also dive into Amanda’s fascinating backstory—from working inside prisons with young offenders to managing a convent—and how those high-pressure environments prepared her to lead compliance and support for a national care network.ABOUT WALFINCHWalfinch is a national home care provider and franchise network dedicated to quality, compassion, and independence. We help people stay in their own homes with bespoke domiciliary and live-in care.GET IN TOUCHThinking about starting your own care business?👉 https://walfinchfranchising.com/

It sounds unbelievable, but it’s true. When Amrit conducted a mystery shop of 10 local care businesses, only 3 actually picked up the phone. In a sector where trust is everything, are you losing private clients before you’ve even said hello?In this episode of Walking with Walfinch, Amrit chats with Debbie Harris, founder of Autumna, about the changing landscape of finding care. Debbie shares her origin story (finding a home for "Auntie Margaret" using the Yellow Pages) and explains why 95% of care decisions are now made online before anyone steps foot in your building.We discuss the disconnect between hospitals and social care, why quality care should cost more (the "Waitrose" effect), and how to prove your value to self-funders in a digital world.ABOUT WALFINCHWalfinch is a national home care provider and franchise network dedicated to quality, compassion, and independence. We help people stay in their own homes with bespoke domiciliary and live-in care.GET IN TOUCHThinking about starting your own care business?👉 https://walfinchfranchising.com/

In this episode of Walking with Walfinch, we sit down with Sarah Stanbrook, franchise owner of Walfinch Swindon & Marlborough, to unpack her journey into care business ownership. Sarah shares how she moved from an administrative role into leading a growing, values-driven home care franchise, and what surprised her most along the way.

In this episode CEO Amrit talks to the manging directors from Hampton Twickenham & Virginia Water about their journey in Walfinch from start to present and how they overcame their difficulties running and business together!

Why do good carers leave… even when you’re paying them fairly?Why doesn’t “more money” fix morale, retention, or engagement?In this episode of the Walking with Walfinch podcast, we’re joined by Shilpi, Walfinch franchisee for Harrow and Brent, to unpack the real reasons staff don’t feel valued — and why pay is rarely the root problem.Shilpi shares honest, frontline insight from running a successful home care franchise, covering:Why staff recognition matters more than pay risesThe biggest mistakes care businesses make when trying to “motivate” teamsHow leadership, communication, and trust impact retentionWhat carers actually want from their employerPractical ways franchise owners and care managers can make staff feel valued — without throwing money at the problemIf you’re a care business owner, registered manager, care coordinator, or anyone struggling with staff retention in social care, this episode is essential listening.At Walfinch, we believe care is about people — not just processes. This conversation cuts through the noise and gets to the truth.

Russell Ford joins Walking with Walfinch to explain why a franchise can give new business owners a stronger, safer, and faster route to success than operating independently. From reduced risk to built-in operational support, he breaks down the real-world benefits that make franchising a powerful model in today’s home care industry.If you're exploring how to start a care business, comparing franchise options, or want a clearer view of the UK's social care landscape, this episode delivers the insight you need.

In this episode of Walking with Walfinch, we sit down with Professor Martin Green OBE to hear his remarkable journey through social care. From his early experiences to becoming one of the UK’s leading advocates for change, Martin reflects on the challenges, achievements, and future of the sector.An inspiring listen for anyone connected to care—professionals, families, or those simply curious about the evolving landscape of social care.

In this episode of Walking with Walfinch, we’re joined by Freddie’s Flowers for a blooming conversation about the power of flowers, wellbeing, and how simple joys can transform daily life. 🌸From the story behind the UK’s favourite flower subscription to the surprising ways flowers boost mental health and community spirit, this is an uplifting discussion that connects lifestyle, care, and thriving at home.Perfect for listeners interested in social care, wellbeing, lifestyle, entrepreneurship, and the role of nature in our lives.

In this episode CEO Amrit talks to Tracy Lezar about her journey in Walfinch from start to present!

In this video Amrit talks to Greg Renk Walfinch Mid & South Buckinghamshire how he grew his business in the Walfinch Franchise

From the frontline to the boardroom.In this episode, Walfinch’s founder speaks with Raina Summerson about her inspiring journey from working as a care worker to becoming CEO. They discuss the lessons she learned along the way, the challenges she faced, and what her story means for anyone looking to build a career in care.It’s proof that ambition, resilience, and compassion can take you all the way to the top.

From Home Manager to CEO — in this episode of Walking with Walfinch, we uncover the journey of Majesticare’s CEO. Hear how dedication, leadership, and a people-first approach transformed a career in care into an inspiring success story.Perfect listening for anyone in the care sector, aspiring leaders, or those who want to understand what it really takes to thrive in social care.Follow Walking with Walfinch for more conversations with the people shaping the future of care.

What’s the future of home care — and how do we ensure carers get the recognition they deserve?In this episode, Walfinch’s founder sits down with Liz Blacklock, Chief Executive of NACAS, to discuss the realities of working in care, the role of NACAS in supporting frontline staff, and how we can collectively raise standards across the sector.It’s a candid conversation about the challenges, the opportunities, and the path forward for home care in the UK.

What does it really take to make your first million? It’s about mindset, strategy, and the courage to take the leap.In this episode, Walfinch Founder & CEO walks and talks with Marcelo Navarro, a Walfinch franchisee, to explore the real, raw, real journey of building a successful care business. From franchising insights to scaling challenges and the milestones along the way, this is a candid look at how dreams become million-pound realities.Whether you’re curious about franchising, passionate about home care, or simply hungry for business success stories—you’ll want to tune in.

In this episode, Amrit Dhaliwal and Tim Morris dive deep into the power of communication as the key to unlocking seven-figure success. From mindset to practical strategy, discover how refining your voice can redefine your journey. Whether you're building a brand, leading a team, or levelling up personally—this conversation could change your trajectory.

SummaryIn this episode, Natalia Shvarts, a prominent franchise lawyer in the UK, shares her journey in the franchising industry, discussing her transition from legal practice to in-house roles and eventually starting her own practice. The conversation delves into the intricacies of franchise agreements, the importance of recognizing disengaged franchisees, and the necessity of having a solid exit strategy for business owners. Natalia also reflects on her personal experiences and offers valuable advice for entrepreneurs, emphasizing the significance of simplicity and surrounding oneself with the right support.Chapters00:00 Introduction to Franchising and Natalia Schwartz01:36 Natalia's Journey in Franchising06:13 Transitioning to In-House Legal Work07:58 Understanding Franchise Agreements12:27 Identifying Telltale Signs of Franchisee Disengagement17:47 The Importance of Exit Strategies in Franchising22:20 Preparing for a Successful Business Exit30:21 Personal Insights and Life Experiences39:59 Final Advice for Entrepreneurs

In this episode of Walking with Walfinch, Taj Adhav, the founder of Leasecake, discusses the importance of lease and location management for multi-unit operators and franchisors. The conversation explores the role of private equity in franchising, the impact of technology on operations, and the challenges faced by franchisees in real estate. Taj shares insights on the growing diversity in franchising and offers advice for aspiring franchisees and franchisors. Chapters00:00 Introduction to Leasecake and the Franchise Landscape02:59 The Role of Private Equity in Franchising05:55 Technology's Impact on Franchise Operations08:51 Franchising Diversity and Personal Experiences11:59 Real Estate Challenges for Franchisees14:55 Advice for Aspiring Franchisees and Franchisors

SummaryIn this episode of Walking with Walfinch, the conversation focuses on effective strategies for losing body fat sustainably. The speaker emphasizes the importance of gradual weight loss, the role of sleep and recovery in fitness, and the necessity of building muscle for long-term health. The discussion also touches on dietary choices, exercise routines, and the psychological aspects of maintaining a healthy lifestyle.Chapters00:00 Understanding Body Fat Loss02:42 Creating Sustainable Weight Loss Plans07:28 The Importance of Sleep and Recovery11:35 Building Muscle for Longevity

SummaryIn this episode of Walking with Walfinch, Craig Jones, the chief executive of the Royal Osteoporosis Society, discusses the critical issue of osteoporosis, a condition affecting a significant portion of the population, particularly women over 50. The conversation covers the importance of early diagnosis, preventative measures, and the role of the Royal Osteoporosis Society in raising awareness and advocating for better healthcare solutions. Craig emphasizes the need for lifestyle changes and the availability of effective treatments to improve the quality of life for those affected by osteoporosis. This conversation delves into the critical issues surrounding osteoporosis, emphasizing the importance of fall prevention, community engagement, and awareness. The speakers discuss the impact of osteoporosis on individuals' quality of life, particularly the risks associated with falls and fractures. They highlight the need for proactive measures, including exercise and awareness campaigns, to improve bone health and prevent debilitating injuries. The discussion also touches on the role of family in recognizing risk factors and the importance of community support in addressing osteoporosis.Chapters00:00 Understanding Osteoporosis and Its Impact02:29 Preventative Measures for Bone Health04:53 The Role of the Royal Osteoporosis Society07:43 Government Advocacy and Public Awareness09:59 Treatment Options and Lifestyle Changes11:04 Understanding Osteoporosis and Fall Prevention14:26 The Impact of Osteoporosis on Quality of Life17:56 Raising Awareness and Community Engagement20:12 Practical Tips for Bone Health22:50 The Role of Family in Osteoporosis AwarenessYou can donate to the ROS via the link: https://www.justgiving.com/page/walfinch-ltd-3?utm_medium=FR&utm_source=CL&utm_campaign=015

SummaryIn this episode of Walking with Walfinch, Keith Levenson from Client Tether shares his insights on the franchising industry, discussing the challenges of scaling a franchise, the importance of support for franchisees, and the financial fundamentals necessary for success. He emphasizes the need for strong relationships between franchisors and franchisees, the significance of hiring the right people, and the realities of the costs associated with franchising. Levenson also offers valuable advice for aspiring franchisors, highlighting the importance of mentorship and understanding the marketplace.Chapters00:00 Introduction to Franchising and Personal Stories02:59 The Challenges of Scaling a Franchise06:02 The Importance of Franchise Support08:55 Navigating Financial Fundamentals in Franchising12:01 Understanding Franchisee Relationships14:58 Building a Sustainable Franchise System18:04 Hiring the Right People for Growth20:58 The Cost of Franchising and Growth Strategies23:57 Advice for Aspiring Franchisors

SummaryIn this episode of Walking with Walfinch, the conversation revolves around the critical aspects of franchise field support, emphasizing the importance of ongoing support for franchisees after they are signed. Stephanie Benze discusses the need for clear communication, consistency, and understanding the unique challenges faced by franchisees. The discussion also highlights the significance of leadership skills, community validation, and self-awareness in fostering successful franchise relationships. The episode concludes with actionable insights for franchisors to enhance their support for franchisees.Chapters00:00 Introduction to Franchise Field Support02:59 The Importance of Franchisee Support06:03 Key Elements of Effective Franchise Support08:47 Leadership Skills in Franchising11:59 The Role of Community and Validation14:56 Self-Reflection and Self-Awareness in Leadership18:01 Actionable Insights for Franchise Success

SummaryIn this episode, the conversation revolves around the rapid growth of Rolling Suds, a franchise that expanded from one unit to 255 in just two years. Aaron Harper, the CEO, shares insights on the importance of capital, team building, and the selection of franchisees. He emphasizes the need for significant investment and a strong leadership team to support franchisees effectively. The discussion also touches on the challenges of franchising, the importance of content marketing, and the realities of business ownership.Chapters00:00 Introduction to the Franchise Journey02:30 Rapid Growth in Franchising07:06 The Importance of Capital and Team12:11 Franchisee Selection and Qualification16:34 Talent Acquisition and Building a Strong Team20:35 Advice for Aspiring Franchisors26:12 The Reality of Business Ownership

SummaryIn this episode of Walking with Walfinch, Amrit interviews Bill DePaolo, a seasoned franchisor with over 30 years of experience in the industry. The conversation delves into the importance of internal culture, employee empowerment, and the role of listening in building strong relationships within a franchise. Bill shares insights on how to support employees financially, strategies for growth, and the responsibilities of franchisors in fostering trust and collaboration. He emphasizes the need for alignment between franchisee and franchisor goals, the significance of finding the right franchise fit, and the impact of personal health on professional performance. The episode concludes with actionable advice for listeners to enhance their own business practices.Chapters00:00 Introduction to Franchising and Bill DePaolo02:51 The Importance of Internal Culture06:07 Empowering Employees and Building Relationships09:09 Listening and Understanding Staff Needs11:52 Financial Empowerment and Employee Support14:47 Growth Strategies for Franchisees18:09 Franchisor Responsibilities and Trust20:55 Aligning Goals for Success24:03 Finding the Right Franchise Fit26:57 Personal Growth and Health29:59 Actionable Advice for Success

SummaryIn this episode of Walking with Walfinch, Amrit discusses the significance of networking at the IFA convention in Las Vegas. He emphasizes the importance of likability, effective communication, and building relationships through vulnerability. Amrit shares insights on making a strong first impression, understanding others, and the long-term value of networking in business. He reflects on his personal experiences and offers practical tips for developing meaningful connections in a professional setting.Chapters00:00 Networking Essentials at IFA03:11 The Importance of Likability in Business06:08 Building Relationships Through Vulnerability09:00 Effective Communication and First Impressions11:56 The Long-Term Value of Networking

SummaryIn this episode of Walking with Walfinch, host and guest Katie Gilbert, CEO and founder of Hydrate IV Bar, discusses the innovative approach to wellness through IV therapy. They explore the importance of hydration, nutrition, and preventative health measures, as well as personal wellness routines and the significance of mindset in achieving health goals. The conversation emphasizes the shift towards alternative therapies and the need for individuals to take charge of their health through informed choices and self-care practices.Chapters00:00 Introduction to Hydrate IV Bar03:00 Understanding IV Therapy and Wellness05:55 The Shift Towards Preventative Health09:10 Personal Wellness Routines and Practices12:06 The Importance of Nutrition and Supplements15:03 Creating Healthy Habits for Longevity18:12 Mindset and Self-Talk for Success

SummaryJames Cutting, founder of Football Fun Factory, shares his journey from zero to three and a half million in five years and discusses the importance of building a personal brand through content creation and networking. He emphasizes the need to find enjoyment in content creation and to be authentic in order to connect with others. James also highlights the power of social media platforms, such as LinkedIn, in building personal brand and attracting potential franchisees. He advises individuals to embrace their superpower and put in the hard work and dedication required for success.Chapters00:00 Introduction00:23 James Cutting's Journey: Zero to Three and a Half Million in Five Years02:15 Transition to Franchising02:44 The Importance of Marketing and Content Creation04:08 Posting Content on Multiple Platforms05:08 Frequency of Posting and the Evolution of Social Media Platforms06:30 Long-Form Content: Podcasts and YouTube Videos07:52 Building Personal Brand through Offline Networking09:40 Overcoming Limiting Self-Beliefs11:34 Creating Authentic Connections14:25 The Power of Networking in Franchising16:19 Creating Content for Franchisees18:15 Building Personal Brand to Connect with Potential Franchisees21:12 Finding Enjoyment in Content Creation22:39 The Changing Landscape of Social Media25:33 The Rise of Vertical Videos on LinkedIn27:26 Embracing Your Superpower for Success29:03 The Importance of Hard Work and Dedication30:02 Conclusion

SummaryIn this episode of Walking with Wolfinch, the conversation delves into the world of franchising, focusing on the importance of change management and effective communication. John shares his personal journey in the franchise industry, highlighting the significance of understanding the emotional connections franchisees have with their brands. The discussion emphasizes the need for clear communication during times of change, the value of building trust, and the importance of seeking help within the franchise community.Chapters00:00 Introduction to Franchising and Personal Journey04:24 The Importance of Change Management10:20 Effective Communication During Change17:02 Learning from Change Management Experiences22:29 Building Trust in Franchise Relationships

SummaryIn this conversation, Dr. Randeep Bhella discusses the importance of personalized healthcare, particularly for aging individuals. He emphasizes the need for regular health check-ups, preventative measures for cognitive health, and the role of exercise and nutrition in maintaining overall well-being. The discussion also covers the benefits of intermittent fasting and the significance of building strong relationships with healthcare professionals. Dr. Bhella provides actionable advice for individuals in their 50s looking to improve their health and emphasizes the importance of taking ownership of one's health journey.Chapters00:00 Introduction to Personalized Healthcare02:09 The Importance of Aging Well05:06 Health MOT: Annual Check-Ups06:01 Preventative Measures for Cognitive Health09:23 Building Relationships with Healthcare Professionals10:19 The Role of Exercise and Muscle Mass12:39 Nutritional Needs and Mental Wellbeing15:08 Intermittent Fasting and Its Benefits19:26 Top Tips for Health in Your 50s20:53 Accessing Healthcare Services23:41 Taking Ownership of Your Health

SummaryIn this episode of Walking with Walfinch, Chris SummaryIn this episode of Walking with Wolfinch, Chris Zarember, founder of Fitness Over 50, shares his inspiring journey from being morbidly obese to becoming a fitness model and personal trainer. He discusses the importance of health span over lifespan, the three pillars of fitness, and how he transformed his life through simple lifestyle changes. Chris emphasizes that it's never too late to start a fitness journey and encourages others to prioritize their health as they age. He also shares insights from his book, 'Fat to Fit at 50', and his vision for creating gyms tailored for the over 50s demographic., founder of Fitness Over 50, shares his inspiring journey from being morbidly obese to becoming a fitness model and personal trainer. He discusses the importance of health span over lifespan, the three pillars of fitness, and how he transformed his life through simple lifestyle changes. Chris emphasizes that it's never too late to start a fitness journey and encourages others to prioritize their health as they age. He also shares insights from his book, 'Fat to Fit at 50', and his vision for creating gyms tailored for the over 50s demographic.Chapters00:00 Introduction to Fitness Over 5003:14 The Journey Begins: From Obesity to Fitness07:41 Transformative Moments: Discovering the Joy of Fitness10:48 Writing the Book: Fat to Fit at 5011:46 Understanding Health Span vs. Lifespan12:44 The Three Pillars of Fitness16:03 The Importance of Muscle Mass20:20 Real-Life Applications of Strength Training23:10 Becoming a Personal Trainer and Helping Others24:05 Vision for the Future: Gyms for the Over 50s

Summary In this conversation, Amrit and Bailey Greatham discuss the importance of wellness in the care sector, emphasizing the need for community, independence, and enjoyable exercise for the elderly. They explore how care services can go beyond basic needs to foster relationships and promote active living, while also addressing the branding challenges within the sector. The discussion highlights innovative collaborations and the vision for a future where care is more engaging and supportive for the elderly.

SummaryIn this episode of Walking with Walfinch, Amrit interviews Bez Osmani, co-founder of Drop Gym and former professional bodybuilder. They discuss Bez's journey in bodybuilding, the importance of muscle mass for aging well, and effective training techniques for older adults. Bez emphasizes the significance of hormone levels in recovery and aging, and how muscle mass can positively impact weight management. The conversation concludes with practical tips for maintaining a healthy lifestyle, including hydration.TakeawaysBez started training at a young age and became an elite bodybuilder.Drop Gym focuses on creating a friendly and residential training environment.Aging well involves maintaining muscle mass and joint health.Training doesn't have to rely on heavy weights; it's about consistency.Older adults can still build muscle and strength with proper training.Hormone levels significantly affect recovery and overall health as we age.Muscle density helps in managing blood glucose levels and preventing diabetes.Hydration is crucial for overall health and can aid in fat loss.Training should be tailored to individual capabilities and health conditions.Building a supportive community in fitness can enhance client retention.Chapters00:00 Introduction to Bez and Bodybuilding Journey05:06 The Importance of Aging Well and Muscle Mass10:49 Training Techniques for Older Adults15:07 Hormone Levels and Their Impact on Aging20:58 Muscle Mass and Weight Management25:36 Building a Thriving Life and Hydration Tips

Summary In this episode of Walking with Walfage, Amrit interviews Kam Gill, managing director of Wolfage Oxfordshire and his sister. They discuss Kam's journey from dental technology to the care sector, emphasizing the importance of flexibility and retention in care work. Kam shares her insights on recruitment strategies, the significance of building relationships with care workers, and the need for recognition in the sector. The conversation also touches on the future of care and the growth of businesses within this field, highlighting the importance of listening and supporting staff. Chapters 00:00 Introduction to Kam Gill and Her Journey 03:05 The Importance of Retention in Care 06:03 Recruitment Strategies for Care Workers 09:03 Building Relationships and Recognition in Care 12:10 The Future of Care and Business Growth

Summary Tommy Balaam, CEO and founder of Captain Fantastic, shares his journey of building a successful children's entertainment party empire. He emphasizes the importance of having fun and enjoying what you do in business. Tommy discusses the early days of starting his business as a side job while pursuing acting and how it eventually grew into a full-time venture. He also talks about the role of social media in building a following and the value of automation and systems in franchising. Tommy shares his plans for the future, including expanding internationally and developing new products. Chapters 00:00 Introduction and Overview 01:38 The Importance of Fun in Business 06:05 Building a Following on Social Media 09:19 Automation and Systems in Franchising 12:31 The Role of Team and Processes in Business Success 18:09 Building Structure and Infrastructure for Long-Term Growth 23:25 Conclusion and Future Plans

SummaryIn this episode of Walking with Walfinch, Amrit interviews Dom Goldman, a seasoned creative officer and founder of You're the Goods. They discuss the evolution of the advertising industry, the importance of crafting impactful brand stories, and the role of brand archetypes in differentiation. Dom shares insights from his extensive experience, including big-budget projects and the significance of brand purpose. The conversation also touches on the need for modernizing healthcare communications and embracing technology, particularly AI, in the creative process. Dom emphasizes the importance of ambition and doing things differently to succeed in today's competitive landscape.Chapters00:00 Introduction to Dom Goldman and His Journey03:11 The Evolution of Advertising and Creativity07:14 Crafting Impactful Brand Stories11:39 Understanding Brand Archetypes and Differentiation15:20 Big Budget Projects and Storytelling19:33 The Importance of Brand Purpose22:22 Embracing Change and Technology in Advertising26:14 Modernizing Healthcare Communications29:46 Dom's Early Life and Creative Beginnings31:44 Actionable Advice for Aspiring Creatives

Summary In this conversation, Amrit interviews Simon Mills, a franchise expert, discussing his extensive experience in franchising, the keys to success for franchisees, the responsibilities of franchisors, and the importance of building a valuable franchise system. They explore the challenges faced by both franchisees and franchisors, the financial considerations for starting a franchise, and the resources available for franchisors. Simon emphasizes the significance of accountability and mentorship in achieving entrepreneurial success. Chapters 00:00 Introduction to Simon Mills and His Journey 03:01 Keys to Success for Franchisees 06:44 Challenges and Responsibilities of Franchisors 10:01 Building a Valuable Franchise System 12:09 Essential Resources for Franchisors 14:54 Financial Considerations for New Franchisors 16:19 The Impact of Franchising on Lives 17:07 Actionable Advice for Aspiring Entrepreneurs

#12 - A Founders Story... The REAL Start Of Walfinch with Amrit Dhaliwal Summary In this engaging conversation, Amrit Dhaliwal, CEO and founder of Walfinch, shares his journey from childhood experiences that shaped his resilience to his entrepreneurial ventures in the food industry and home care business. He emphasizes the importance of planning, negotiation skills, and learning from challenges faced in business. The discussion highlights how personal history and experiences contribute to professional growth and success. Chapters 00:00 The Roots of Resilience 05:15 Lessons from Early Entrepreneurship 10:31 Navigating Challenges in Business 15:15 Planning for Future Success

Summary Shannon Wilburn, co-founder of Just Between Friends, shares her experience of exiting her successful franchise business and offers advice for entrepreneurs at different stages. She emphasizes the importance of thinking about an exit strategy from the beginning and creating a business that can be sold later. Surrounding yourself with smart people and seeking mentorship is crucial for growth and success. For those considering an exit, Shannon suggests delegating tasks and elevating others within the organization to prepare for a smooth transition. She also discusses the potential multiples in franchise business sales. Chapters 00:00 Introduction 02:39 Shannon's Entrepreneurial Journey 05:13 Thinking About an Exit 13:35 Advice for Entrepreneurs at the Startup Stage 21:12 Advice for Entrepreneurs Considering an Exit 26:45 Understanding Multiples in Franchise Business Sales 34:50 Actionable Steps for Entrepreneurs 39:16 Conclusion

SummaryAngela Cote from AC Inc discusses the importance of field coaching and support in franchising. She emphasizes the need for proactive coaching and training to help franchisees become successful business owners. Cote explains that field coaches should have a passion for the brand, some business acumen, and strong leadership skills. She recommends using tools like KPIs and SWOT analysis to assess franchisee performance and identify areas for improvement. Cote also advises business owners to take ownership of their success and actively engage with franchisees and prospects.Chapters00:00 Introduction and Background00:53 AC Inc: Education and Training for Franchise Support03:23 Angela Cote's Franchising Journey04:52 The Importance of Field Coaching07:40 Transition to Proactive Coaching09:45 Building a Support Team for Emerging Franchisors16:11 Training Field Coaches: Subject Matter Focus20:35 Using KPIs to Improve Franchisee Performance22:23 Leadership and Staff Retention24:36 Addressing Leadership Issues in Franchisees27:21 Recruiting Coaches and Field Coaches29:43 Taking Ownership of Success31:27 Engaging with Franchisees and Prospects

Summary In this conversation, James Boyes interviews Julie Farrow, the Senior Franchise Support Manager at Walfinch, about what to look for in franchising, specifically in the home care industry. They discuss the importance of researching different franchise opportunities, the role of franchise support managers, the benefits of not having prior home care experience, the significance of networking in the local community, the economics of running a franchise, and the advantages of franchising over independent businesses. They also provide advice for aspiring entrepreneurs on what questions to ask when considering a franchise. Chapters 00:00 Introduction 01:09 Researching Different Franchise Opportunities 03:12 The Role of Franchise Support Managers 04:13 Benefits of Not Having Prior Home Care Experience 05:14 Networking in the Local Community 08:46 The Economics of Running a Franchise 11:50 Advantages of Franchising Over Independent Businesses 14:14 Questions to Ask When Considering a Franchise

Summary Jonny Francis, a franchising legend, shares his experience and insights on franchising, advisory councils, and advisory boards. He discusses the importance of collaboration and feedback between franchisors and franchisees through advisory councils. He also explains the role of advisory boards in providing guidance and accountability to the owners of franchisor companies. Jonny emphasizes the need for structure, careful selection of members, and meaningful agendas in both advisory councils and boards. He also highlights the value of having a continuity plan and succession plan in place. Jonny concludes by recommending entrepreneurs to seek advice and perspective from trusted individuals to gain valuable insights and avoid founder syndrome. Chapters 00:00 Introduction and Background 09:27 The Role of Advisory Councils in Franchising 17:32 The Power of Advisory Boards for Franchisor Owners 25:24 Implementing Advisory Councils and Boards 32:53 Zor Forum and Mastermind Groups 35:18 Seeking Advice and Perspective

Summary Ann Taylor, CEO and founder of Hilton Nursing Partners, discusses the creation of Women Achieving Greatness in Social Care (WAGS) and the need for a platform that empowers women in the sector. She highlights the challenges faced by women in leadership roles and the importance of networking and mentorship. Taylor also emphasizes the need for diversity and new perspectives in the future of social care. The conversation explores the cultural shift towards gender equality and the role of men in supporting women's advancement. Taylor shares her own journey in building businesses and creating a positive work environment for staff. The episode concludes with Taylor's advice to think outside the box and embrace change. Chapters 00:00 Introduction and Background of Ann Taylor 01:53 The Creation of WAGS: Empowering Women in Social Care 03:44 The WAGS Awards: Celebrating Women in the Sector 05:13 Challenges Faced by Women in Leadership 08:35 The Role of Men in Supporting Women's Advancement 11:46 Overcoming Gender Bias in Business Interactions 13:09 Mentoring and Networking in WAGS 14:24 The Future of Social Care: Diversity and New Perspectives 19:47 Accessing WAGS and Joining the Community 21:46 Anne Taylor's Journey in Building Businesses 24:39 Creating a Positive Work Environment in Social Care 25:22 Embracing Change and Thinking Outside the Box

In this episode of Walking with Walfinch, Amrit interviews Ingrid Scheider, the CEO of Stay in Your Lane, a fractional C-suite group. They discuss the importance of storytelling and consistency in branding, the key elements of a cult brand, and the role of AI in franchise development. They also touch on the significance of tracking conversion rates and the cost of acquisition in marketing campaigns. Ingrid emphasizes the value of mentorship and asking questions to learn and grow. The episode concludes with contact information for Stay in Your Lane. Chapters 00:00 Introduction 00:20 The Power of Consistency in Branding 04:09 The Role of AI in Franchise Development 09:20 Tracking Conversion Rates and Cost of Acquisition

Summary Scott Greenberg, author of 'The Wealthy Franchisee' and 'Stop the Shift Show', discusses the importance of culture and employee engagement in franchise businesses. He emphasizes the need for franchise systems to have standards beyond financial ability when selecting franchisees, focusing on cultural fit and business acumen. Greenberg highlights the three factors that impact a business: circumstances, operations, and the human factor. He explains that the human factor, which includes mindset, resilience, and interpersonal skills, is the real difference maker in business success. Greenberg also emphasizes the importance of measuring employee satisfaction and meeting their soft needs to improve retention and create an attractive work environment. Chapters 00:00 Introduction and Background of Scott Greenberg 02:23 Differences Between Theoretical and Real-World Business 04:25 Three Factors Impacting Business: Circumstances, Operations, and the Human Factor 06:06 The Importance of the Human Factor in Business Success 10:13 Building Culture in Franchise Businesses 15:46 Selecting Franchisees Based on Cultural Fit and Business Acumen 27:11 Measuring Employee Satisfaction and Closing the Feedback Loop 32:25 Inspiration for Writing the Book and Taking Action Today

Summary Ken Deary, a successful franchisee and franchisor, shares his insights and experiences in the franchising industry. He discusses his background in franchising, the transition from being a McDonald's franchisee to entering the care sector, and the importance of finding the right franchise brand. Ken emphasizes the role of the franchisee in determining their own success, highlighting the importance of resilience, grit, and taking ownership of their business. He also discusses the vetting process for potential franchisees and the key drivers for franchisee success, such as networking and recruitment. Ken shares his recommended resources, including podcasts and the importance of maintaining a positive mindset. Chapters 00:00 Introduction and Background 03:04 Transition to Franchising in the Care Sector 06:26 Factors for Franchisee Success 09:30 Vetting Process for Franchisees 13:17 Tips for Starting a Franchise 21:21 Tipping Point for Franchisee Break-Even 23:16 Importance of Positive Mindset 29:02 Recommended Podcasts and Resources 30:24 Key Drivers for Franchisee Success 32:14 Conclusion

Summary Patti Rother, President of Stain Your Lane, discusses her journey into franchising, the impact of AI on business, and the future of AI. She shares insights on practical AI applications, safety concerns, and the need for AI education and policies. Patti emphasizes the importance of embracing AI tools and staying ahead of competitors. Takeaways Patti's journey into franchising was somewhat accidental, and she found herself drawn to the potential of AI in business. AI tools like ChatGPT, Dali, and mid-journey are revolutionizing content creation and customer interactions. The need for AI policies and education is crucial to ensure safety and responsible use of AI tools in business. Entrepreneurs should embrace AI tools and stay ahead of competitors by understanding and utilizing these technologies.