What's Next in Franchising

What’s Next in Franchising is a podcast for leaders scaling home and commercial services franchises, where growth puts real pressure on operations, teams, and culture.Each episode explores what changes as franchise systems grow—across labor, technology, training, and field execution—through a weekly franchise news review and in-depth conversations with operators and executives actively building service brands.The show is hosted by Leighton Healey, CEO of KnowHow, who has led from every seat in franchising: franchisee, franchisor, and now a technology founder. This vantage point shapes grounded, practical conversations focused on how to scale without losing quality, consistency, or trust in the field.