When Work Works

If frontline managers are responsible for some of the most important moments in the employee experience, and the consequences of poor management are significant, then the question is clear: What is your organization doing to develop managers right now?In this episode, host Julie Develin is joined by Sharlyn Lauby, writer, speaker, consultant, and creator of HR Bartender, for a conversation about what frontline managers really need to succeed. Together, they unpack why management and leadership are not the same thing, how communication shapes trust and performance, and why conflict management, problem solving, and change navigation are essential frontline skills. They also explore what organizations can do to better support manager development, from stronger onboarding to peer learning.So if you are ready to kick-start your manager development program, listen to this first. Read UKG’s newest white paper on training frontline managers HERE

How do you know when it’s the right time to invest in workplace technology? If you’ve been asking yourself that question, When Work Works has answers, plus a surprising tool that can help you build the case.In this episode, host Julie Develin is joined by Dr. Leslie Hardin, Chief Operating and Human Resources Officer at KC CARE Health Center, and Trevor White of Nucleus Research, an expert in measuring the ROI of workplace technology. Together, they break down the real impact of adopting workforce tech, how to get buy-in at all levels of the organization, and finally, the influential stories data can unlock. For both Trevor and Leslie, the heart of the story is managing change, discovering your team’s biggest time vampires, and then bringing in technology where it stands to make the biggest impact. And the return on investment? It just might make your finance team very happy. If you’re considering a workplace technology purchase, press play, because your roadmap starts here.Find UKG’s Value Estimator here.

Frontline teams can’t run efficiently on effort alone. So what happens when leaders do not have the visibility they need to make the right decisions at the right time?In this episode, host Julie Develin sits down with Jaronika Dancy, Manager of HRIS Operations at Amsted Industries, and Mike St. Clair, Chief Operating Officer of Wheel at Amsted Rail, to unpack the real reasons frontline efficiency breaks down and what it takes to build it back in a sustainable way.Together, they discuss why leadership and insight matter as much as output, how burnout, absenteeism, and skill gaps signal deeper operational challenges, and why HR and operations need to work in lockstep to solve them. They also explore the difference between having more data and having the right data, along with the role technology and AI can play in helping leaders act with greater clarity and confidence.

When you look at a balance sheet, company to company, can you guess the single largest common denominator when it comes to cost? Spoiler alert: it’s payroll. Which raises an important question — how can organizations get this critical part of their business right?In this episode, Julie is joined by Dimitris Papageorgiou, Partner and Global Payroll & Workforce Management Lead at KPMG, to explore why payroll is finally moving out of the back office and into the strategic spotlight. Drawing on insights from the KPMG–UKG Global Payroll Survey, Dimitris explains why payroll is no longer just a transactional function, but a critical source of trust, data, and insight across the enterprise. Together, they unpack why organizations continue to struggle with payroll execution despite having “strategies,” and how inefficiencies quietly drain labor spend.If you’re curious about the future of payroll, tune in as Dimitris offers his perspective on whether payroll truly belongs among the C-suite, and what it would take to get it there.Find the KPMG–UKG Global Payroll Survey HERE.

Boards are making million-dollar decisions about HR tech without fully understanding what’s at stake. And that’s a problem. In this episode, R. Ray Wang, CEO and founder of Constellation Research, joins host Julie Develin to unpack the rapid evolution of AI, technology, and what it all means for the future of HR technology.Together, R. Ray Wang and Julie explore the major shift underway, from data as a differentiator to scaling both human and machine workforces. While HR may finally have a seat at the table, Ray argues that keeping it depends on moving beyond vanity metrics and using automation to meaningfully reduce time to decision.From managing AI agents to building tech literacy at the board level, this conversation paints a compelling picture of where HR tech is headed and what leaders need to do next.Check out resources from Constellation Research here!

What if one of the biggest growth opportunities in your organization has been hiding in plain sight?In this episode, host Julie Develin is joined by global HR analyst Josh Bersin, for a wide-ranging conversation on why frontline work deserves far more strategic attention than it gets. Julie and Josh explore what it really means to build an agile frontline workforce, and discuss some of the key drivers of retention. The conversation also dives into the role of AI as Josh explains where it’s already improving day-to-day work, why managers aren’t going anywhere, and how technology can elevate human leadership when it’s introduced with the right intent.If you lead people, shape workforce strategy, or influence how work gets done on the front line, this episode is where you need to be.

What does resilience really look like at work, and why has it become one of the most critical leadership capabilities today? In this episode, host Julie Develin sits down with Sam Simmons, former Chief People and Internal Operations Officer of the LPGA, to explore resilience not as an individual trait, but as a strategic advantage organizations must intentionally design.  Drawing on Sam’s experience leading people and culture in professional sports, tech, and global organizations, the conversation reframes resilience as something built through trust, transparency, and thoughtful leadership. Julie and Sam unpack what resilient cultures feel like to employees, why change should be expected rather than feared, and how leaders can bring people into the process even when decisions are hard. 

Curious about the workplace trends shaping the year ahead? It’s time to walk into your yearly planning meeting armed with the right facts about tomorrow’s modern workplace. In this episode, Sarah Hodges, Chief Marketing Officer at UKG, joins host Julie Develin to unpack the newly released UKG 2026 Megatrends Report and break down what it reveals about the future of work.Together, Julie and Sarah explore the three major megatrends and how they should be influencing the decisions leaders are making. Sarah explains why these trends are critical signals, not crystal-ball predictions, and where things are shifting across technology, talent, and the broader working world. Insights only matter if they inspire action, which is why Sarah and Julie close the conversation by translating these signals into people-first strategies to help your organization thrive.

What does it really look like when work… works? If you're leading a team, shaping strategy, or navigating the complexity of today’s workplace, this is the podcast built for you.When Work Works is a new podcast from UKG that explores the forces redefining how people lead, connect, and thrive at work. Hosted by longtime HR leader and global speaker Julie Develin, each episode brings together research, real-world stories, and candid conversations with leaders who are reshaping the modern workplace.From employee experience and workforce resilience to talent strategy and AI, When Work Works asks a simple question that reveals a wealth of extraordinary answers.Follow or subscribe so you don’t miss an episode!