All Episodes
AutoFix AdvisorCast — 56 episodes
Set Boundaries With Clients! Service Advisor Tips
The "We Over Me" Mindset in Auto Repair
Why Patience and Communication Matter for Service Advisors
Mindset is EVERYTHING for Service Advisors!
Never Stop Improving!...Or You're Falling Behind....
Building Trust and Loyalty as a Service Advisor in 2025
Service Advisors: Top Tips for Phone Success
Getting Uncomfortable is the ONLY Way to Grow as a Service Advisor
How to Win at The Front Counter for Service Advisors
Service Advisors - Act Like You Already Do Business Together with New Customers!
The Five Performance Levels for Service Advisors | Level Up Today!
Service Advisors NEED to Use "The Honest Agreement"!
STOP Being Transactional!! - Start Growing Lasting Relationships with Every Customer
Two-Week Service Advisor Challenge - "Just Say Yes"
The Power of Pre-Appointment Estimates for Service Advisors and Auto Shops
Top 10 Service Advisor Action Items for Building Customer Confidence and Success
Service Advisors: It's Time to G.R.O.W. Up!
Convert More Calls With Empathy and Clear Communication in Your Shop
How Service Advisors Should Handle Comebacks
The History of the Service Advisor Role in Auto Repair
Turning Price Shoppers Into Loyal Clients at the Repair Shop
Why "Waiters" At Your Repair Shop Are KILLING You!
Use The Traffic Light Method to Retain More Clients!
Why Discounting Fails and Adding Value Wins Loyal Clients
Service Advisor Secrets to Better Customer Retention
Service Advisors - Do You Smile Through The Phone?
Turning DIYers Into Loyal Customers | Service Advisors Listen Up!
How Service Advisors Can Decode Customer Body Language
Service Advisors! Are You A Visionary or Integrator?
Don't Sell To Clients, Educate Them! Tips For Service Advisors
Service Advisors! It's Time To Prep for Busy Season At Your Shop!
Becoming a Skittle-Pooping Unicorn. AKA - A Great Advisor
Phone Conversation Tips For Service Advisors. Do You Actively Listen?
My Thoughts From Vision 2025 in Kansas City
Advisors Listen Up! Helpful Tips For Building Estimates At Your Repair Shop
How To Manage Extended Warranty Expectations
How To Improve the Vehicle Check-In Process at Repair Shops
How To Improve Your First Impressions With Customers As A Service Advisor
Top Tips for Managing Parts As An Advisor
Kacie Presnall's Advice to Advisors
Why Technicians Make Great Service Advisors - Chris Cotton Explains
Are Safety Protocols Important for Auto Repair Shops?
How to Master Scheduling and Service Bay Utilization as a Service Advisor
Vision High Tech Expo 2025 Preview
End-of-Year Reflections and Morning Routines for Service Advisors
Navigating Auto Repairs as a Woman with Aunt Jay
How to Turn Challenges into Opportunities for Service Advisors
Common Challenges for Service Advisors and How to Overcome Them with Chris Cotton
Lessons from the Movie Pulp Fiction? Michael's Help for Service Advisors
Daily Habits You NEED for Effective Service Advising!
Mastering Appointment Scheduling and Team Communication in the Auto Repair Shop
Walk-ins, Calls, and Emails Strategies for Service Advisors to Help with New Client Growth
Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors
How to Build Long-Term Trust with Technicians as a Service Advisor
Ep. 1 - Building and Retaining Client Relationships as an Auto Repair Service Advisor
AutoFix AdvisorCast Trailer