All Episodes

#85 - Anger at Work: the emotion that's costing you either way

#84 - When you add freelancers to your team, power shifts

#83 - Courage is not a personality trait. It’s a system response

#82 - Conflict Intelligence: the leadership skill no one trains you for

#81 - 8 years in business: 6 truths you only learn when theory dies

#80 - Fight overwhelm: take back the control.

#79 - Are you aligned?

#78 - Flip the script

#77 - Who will you be in a year?

#76 - Ditch the Judgment, bye bye to your inner bully!

#75 - Why You Lose Time

#74 - Own Your Day, Every Day!

#73 - Reparing Mistakes

#72 - I can count on me

#71 - Own Your Time, Own Your Life!

#70 - Controlling Emotions is for the Weak: Start Regulating

#69 - Dare to want more!

#68 - I just want to feel better

#67 - The Power of Your Values

#66 - Enough with the Guilt Trip!

Brazen Leaders - The Human Edge, the teaser!

*BONUS* Six Years in Business, Six Lessons and a Brazen Ambition!

#63 - Life changing method to shape your world

#62 - What is the future of 'work' with Murielle Marie

#61 - Are you a modern leader?

#60 - Making microdosing mainstream – with Lorenzo Bown

#59 - Meet your future self.

#58 - Implementing CX: A Helpful How-To – with Olga Potaptseva

#57 - CX in 2023, the reveal of the biggest trend of all.

#56 - Improve your sleep with Aisha Cortoos

#55 - Tackling the communication conundrum – with Joseph McGuire

*Bonus* - When Sales meet CX or when CX meets Sales? Live discussion on Linkedin

#54 - The Emotional Intelligence codes in Business with Melissa Curran

#53 - The Art of Queen: progressive female leadership - with Danielle Macleod

#52 - How to sell on social media (without being salesy) with Michael Humblet

#51 - Focusing on focus: why it's not the digital world that's driving you to distraction

#50 - Cracking the company culture code – with Gabriel Goldberg

#49 - Customer experience for newbies – with CX education expert Agnese Spona

#48 - Imposter syndrome: what if it’s not that bad?

#47 - How to land your dream job as a digital professional with Javier Cuadra

#46 - What happens when empathy meets cybersecurity? with Andra Zaharia

[REPLAY] - #35 - Elevate your employees' experience with Stéphanie Duchemin

[REPLAY] - #42 - Hard Lessons Learned as a CX Professional in the digital world

[REPLAY] - #36 - Debunking the myths around coaching with Mélanie Boucarut

[REPLAY] - #41 - The one thing that makes the difference in your job (and life!)

[REPLAY] - #38 - Drop the Motherfucking Struggle: How to nail your work-life balance with Susanne Grant

[REPLAY] - #34 - UX design FAQs: user experience expert Simon Vandereecken reveals all

#45 - Resilience as a leader: 3 steps!

#44 - How to embrace and elevate your emotional intelligence – with EI coach Sandra Thompson

#43 - Is your workplace a psychologically safe space? 6 red flags

#42 - Hard Lessons Learned as a CX Professional

#41 - The one thing that makes the difference in your job (and life!)

#40 - Psychology in marketing: manipulation or understanding?

#39 - Demystifying data – and the human side of CX – with Julien De Visscher

#38 - Drop the Motherfucking Struggle: How to nail your work-life balance with Susanne Grant

#37 - How to build the perfect career in marketing with Ilse Van Dyck

#36 - Debunking the myths around coaching with Mélanie Boucarut

#35 - Elevate your employees' experience with Stéphanie Duchemin

#34 - UX design FAQs: user experience expert Simon Vandereecken reveals all

#33 - Digitalising wellbeing management: how to enhance the employee experience and amp up your CX at the same time with Jasper Dezwaef

#32 - How to become a better leader with Minter Dial

[REPLAY] - #10 - 8 Tips for a Stress-Free Return to Work

[REPLAY] - #19 - How to say no: 15 essential techniques for turning people down gently and effectively

[REPLAY] - #22 - Vitality coach Katharina Müllen reveals 8 ways to bring mindfulness into your work life

[REPLAY] - #1 - How to be an agile and resilient Manager ?

[REPLAY] - #23 - 8 Things You Didn’t Know About Customer Experience with Jonathan Daniels

[REPLAY] - #6 - 3 Managers’ biases you should be aware of and how to avoid them.

[REPLAY] - #25 - Disentangling the world of extreme customer centricity with Rik Vera

[REPLAY] - #18 - What are the 3 main mistakes digital strategists make? Interview with Michel Demoor

[REPLAY] #12 - 10 ways to improve your relationships at work even if you don’t like your colleagues

[REPLAY] - #11 - How to improve Customer Experience

#31 - A UX Expert’s guide to starting out in user experience design with Jonathan Haines

#30 - How to give and receive feedback in 7 simple steps

#29 - How to validate your business idea and reduce your risk of failure with Yannick Khayati

#28 - How not to fail at UX design with Ludovic Delmas and Colton Schweitzer from Kickass UX

#27 - How to deliver a perfect pitch that won’t make you fail with Christoph Sollich aka The Pitch Doctor

#26 - Breaking down the benefits & challenges of outsourcing with Maeva Cifuentes

#25 - Disentangling the world of extreme customer centricity with Rik Vera

#24 - 6 ways to improve your CX without budget

#23 - 8 Things You Didn’t Know About Customer Experience with Jonathan Daniels

#22 - Vitality coach Katharina Müllen reveals 8 ways to bring mindfulness into your work life

#21 - Setting up for CX success: Mike Wittenstein’s 7 core tips for nailing your customer experience design

#20 - How Small Changes Make a Significant Impact: Talking CX Mindset & Leadership with Murielle Machiels

#19 - How to say no: 15 essential techniques for turning people down gently and effectively

#18 - What are the 3 main mistakes digital strategists make? Interview with Michel Demoor

#17 - What's the CX Butterfly Effect?

#16 - What is good content and why is it so important today? Interview with Content Guru, Frederic Wauters.

#15 - When do you know your Customer Journey is ready for a Mobile App? - Interview of Alexandre De Saedeleer from Tapptic

#14 - Don't waste your Buyer Persona anymore - 5 secret CX ingredients

#13 - What are the 4 main Customer Experience focuses in B2B? - Interview of Aaron Pollet, CX Expert.

#12 - 10 ways to improve your relationships at work even if you don’t like your colleagues

#11 - How to improve Customer Experience

#10 - 8 Tips for a Stress-Free Return to Work

#9 - Buyer Persona Research: 10 essentials questions to ask.

#8 - How to define a Customer-Centric Value Proposition : The Ultimate Canvas.

#7 - How to Define Customer Experience - 4 Methods & their key ingredients.

#6 - 3 Managers’ biases you should be aware of and how to avoid them.

#5 - How to create a customer journey map. A simple yet powerful tool to solve problems.

#4 - How to manage Virtual Team ? 3 tips from a Change & Collaboration Expert.- Interview Sophie Chevalier

#3 - Build 5 powerful habits to become Customer-Centric minded.

#2 - The two reasons why Purpose matters in Business.

#1 - How to be an agile and resilient Manager ?

People&Digital, the teaser.