All Episodes
Building Better Relationships in Construction — 25 episodes
The Value of Quick Solutions
Explore All Options Before Acting
The Power of Surprises in Building Relationships
The Job Is Not About You
Anticipating Problems and Setting Expectations
The Job Isn’t About You
Setting Specific Expectations
Attending to the Little Things
Listening Well—The Power of Truly Hearing Your Customers
Managing Anger to Strengthen Relationships
How to Fire a Subcontractor and Maintain Respect
Write it Down!
Getting Credit for a Mistake
Responding When Attacked – The Power of Disarming
Apologizing for Withdrawals—A Key to Maintaining Trust
Creating Space When Clients Go Off The Deep End
Thanking People for Their Criticism
Gift Wrapping the Situation
Be Strict, Then Give In
The Power of Over-Communicating "What is"
Clear Communication with Subcontractors
Small Issues and Big Relationships
Welcome to Building Better Relationships in Construction Episode 3
The Power of Personal Communication in Building Trust
Welcome to Building Better Relationships in Construction