All Episodes
Certified - ITIL Foundation v4 Audio Course — 59 episodes
Welcome to the ITIL V4 Certification
Episode 58: Service Level Management
Episode 57: Service Desk
Episode 56: Service Request Management
Episode 55: Problem Management
Episode 54: Incident Management
Episode 53: Change Enablement
Episode 52: Release Management + Continual Improvement
Episode 51: Monitoring & Event Management + Deployment Management
Episode 50: IT Asset Management + Service Configuration Management
Episode 49: Relationship & Supplier Management
Episode 48: Information Security Management
Episode 47: Design & Transition, Obtain/Build, Deliver & Support — End-to-End Flow
Episode 46: Engage Activity — Interacting with Stakeholders
Episode 45: Improve Activity — Continual Improvement Mindset
Episode 44: Plan Activity — Setting Direction and Goals
Episode 43: Service Value Chain Overview — Six Activities
Episode 42: Governance, Practices, and Guiding Principles Inside SVS
Episode 41: What is the ITIL Service Value System (SVS)?
Episode 40: Four Dimensions in Balance — Avoiding Weak Spots
Episode 39: Value Streams and Processes — Linking Activities to Results
Episode 38: Partners and Suppliers — External Support Explained
Episode 37: Cloud, Automation, and Emerging Tech in ITIL
Episode 36: Information and Technology — Tools That Enable Services
Episode 35: Communication and Collaboration in Teams
Episode 34: Organizations and People — Roles, Culture, Competence
Episode 33: Introduction to the Four Dimensions
Episode 32: Mini-Review: Seven Principles Recap
Episode 31: Exam Pitfalls Around Principles
Episode 30: Guiding Principles in Daily Work
Episode 29: Interactions Between Principles — How They Work Together
Episode 28: Optimize and Automate — Efficiency and Tools
Episode 27: Keep It Simple and Practical — Avoiding Complexity
Episode 26: Think and Work Holistically — The Big Picture
Episode 25: Collaborate and Promote Visibility — Team and Transparency
Episode 24: Progress Iteratively with Feedback — Why Small Steps Matter
Episode 23: Start Where You Are — Assess Before You Build
Episode 22: Focus on Value — Customer First
Episode 21: What Are Guiding Principles?
Episode 20: Service Relationships: Provision, Consumption, Management
Episode 19: Service Offerings Explained
Episode 18: Utility and Warranty — Twin Pillars of Service Value
Episode 17: Understanding Risk in Services
Episode 16: Outputs vs. Outcomes — Getting Real Results
Episode 15: Cost and Value — What’s the Difference?
Episode 14: Value in Everyday Life
Episode 13: Service Management as a Practice — What It Means
Episode 12: Customers, Users, and Sponsors — Roles in Service Management
Episode 11: What is a Service?
Episode 10: Key Terms Q–Z
Episode 9: Key Terms H–P
Episode 8: Key Terms A–G
Episode 7: Study Methods for Audio Learners
Episode 6: Common Mistakes to Avoid in the Exam
Episode 5: Bloom’s Levels Explained
Episode 4: Exam Format, Question Types, and Strategy
Episode 3: ITIL 4 vs. Previous Versions
Episode 2: Why Service Management Matters
Episode 1: Welcome to ITIL Foundation & How to Use This Course