All Episodes

8 Business Risks Mitigated By Customer Centricity - CX Chat 009 - Prof. Hany Mokhtar

AI VS THE CX MASTER: The Case for Customer Centricity - Prof. Hany Mokhtar - CX Chat 008

Master Customer Experience When Things Go Wrong - Mark Carter - CX Chat 007

The Business Case Against Customer Centricity - Prof. Hany Mokhtar - CX Chat 006

Educating the Board: Leadership Buy-in for CX Transformation - Prof Hany Mokhtar - CX Chat 005

Test Drives, Value Propositions & Customer-Centric Marketing - Barnaby Wynter - CX Chat 004

Why Customer Experience Starts with Brand & Marketing - Richard Muscat Azzopardi - CX Chat 003

Empowering CX leaders Through Games and Labs.- Prof. Hany Mokhtar - CX Chat 002

Your Best Business Bet is Customer Experience - Prof. Hany Mokhtar - CX Chat 001