All Episodes - CX change makers

CX Change Makers is a monthly podcast hosted by Maria Lallerman and Henrik Liderfelt, exploring the most important shifts in customer experience, data, and digital trust across the Nordic markets.With expert insights from Netigate, UC & Asiakastieto, and invited industry leaders, each episode cuts through the noise to share real-world cases, emerging trends, and practical perspectives on how to build truly customer-first organizations.This podcast is for leaders and teams who want to move beyond dashboards and reports, close the gap between insight and action, and turn customer understanding into measurable business impact, in a world where trust, transparency, and relevance matter more than ever.

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