All Episodes
DCA Commerce Code — 192 episodes
Episode 190: Orchestrating the Future of Credit: How Alternative Data Pipelines are Changing the Lending Landscape
Episode 189: The Great Shopping Shift: How AI is Rewriting the Rules of Commerce
Episode 188: What AI Really Means for Loyalty Programs: Speed, Personalization, and Data Protection
Episode 187: Points as Programmable Currency
Episode 186C: Intelligent Shopping Agents: What Do They Mean for Loyalty, Marketing, Google, Amazon and the Future?
Episode 186B: Intelligent Shopping Agents: What Do They Mean for Payments, Consumers and Merchants?
Episode 186A: Intelligent Shopping Agents Attack! What Are They, and What Are They Doing?
Episode 185: The Importance of Value to Customers in 2025
Episode 184: Perfecting the Market for Travel Awards
Episode 183: The Gen Z Consumer, BNPL, and an Outlook for 2025
Episode 182: Changing the College Sports Affinity Game
Episode 181: Digitizing Coupons
Episode 180: Reimagining Global Offers: Tokenization’s Impact on Issuers, Merchants & Consumers
Episode 179: Making Large-Scale Loyalty Easy
Episode 178: How Consumer-Permissioned Data Can Expand Access to Credit
Episode 177: The Future of Card-Linked Offers - and, What is a CLO Anyway?
Episode 176: Taking the Temperature of the Market for Consumer Credit
Episode 175: Fintech Buy vs. Build Decisions
Episode 174: Can CLO and Blockchain Transform Cash-Back Rewards?
Episode 173: Innovations in Pay With Points
Episode 172: The Evolution of FI Loyalty
Episode 171: Brand Advocacy: Big Opportunities . . . and Scary Stories
Episode 170: Web3, Risk and the Future of Digital Commerce
Episode 169: The Art of Customer Engagement
Episode 168: The Resilient Consumer in 2024
Episode 167: Simplifying Card-Linked Offers at the Register
Episode 166: Optimizing Paid Media - The Power of Expertise and AI
Episode 165: Receipts, Insights and Offers
Episode 164: Strategic Loyalty and Rewards in Germany and the USA
Episode 163: Creating Seamless Consumer Experiences in 2024
Episode 162: How Do Consumer Offers and Rewards Really Work?
Episode 161: Consumers! Cards! Cash-back! And . . . Leather Wallets?
Episode 160: How Open Enrollment is Changing Consumer Engagement
Episode 159: The Summer Student Loan Episode
Episode 158: Better Data, Better Credit Scores, and Better Opportunities
Episode 157: Using Loyalty Platforms to Create Accessibility and Engagement
Episode 156: Laying Foundation for the Next Generation of e-Commerce
Episode 155: Growing Customer Lifetime Value in Challenging Times
Episode 154: Opportunities and Risks in Digital ID
Episode 153: Innovating for Financial Inclusion
Episode 152: Navigating the Complex Digital World of Social Media Activation
Episode 151: Open Banking: Who's in Charge?
Episode 150: Should AI Be Used to Interpret Human Emotions?
Episode 149: Creating Win-Win Arrangements Between F.I.s, Consumers and Merchants
Episode 148: Unpacking the DCA 2022 Industry Study
Episode 147: The Definition of a Payments Media Network
Episode 146: The Anatomy of the Swipe: Teaching Fintech to Newcomers
Episode 145: Amazon, Venmo, Payments and Interchange Fees
Episode 144: Some Unfiltered Opinions on 2023
Episode 143: 2022 Year in Review - Four Stories in Digital Commerce
Episode 142: Transforming Employee and Contractor Payments
Episode 141: Digital Disruption - Considering the Forces That Will Change Commerce
Episode 140: Harnessing the Power of the Consumer With Philanthropic Card-Linked Offers
Episode 139: Are Big Banks Getting More Agile?
Episode 138: How Will Emerging Technologies Change Digital Commerce?
Episode 137: Consumers Under Pressure and the Impact on Digital Commerce
Episode 136: Blockchaining Loyalty and Rewards
Episode 135: Converting Customers Online
Episode 134: Economic Disruption and Resilient Consumers
Episode 133: Consumers and Holiday Commerce - What's In Store?
Episode 132: Consumers, Inflation, and the Holidays
Episode 131: Engaging (67 Million) Customers With Social and AI
Episode 130: Did Mobile Banking Boom in the Pandemic?
Episode 129: Crypto After the Crash
Episode 128: Considering Honey Automatic Coupons - and Student Loan Relief
Episode 127: Expanding the Spending Power of Loyalty Rewards
Episode 126: Summer Vacations, Market News and Monster Malls
Episode 125: Hey, Where Did Everyone Go? Employee Shortages and Labor Market Economics
Episode 124: The 2022 Travel Roller Coaster - Talking Consumers and Offers
Episode 123: The Economy & The Consumer
Episode 122: Using Digital Tools to Make Home Improvement Better
Episode 121: What Did You Just Call Me? Names in Commerce
Episode 120: Inflation and the Consumer in 2022
Episode 119: Merchant Codes in Mainstream News
Episode 118: Super Apps and Mobile Wallets: Do They Have a Future?
Episode 117: Better Credit Scores, Smarter Securitization
Episode 116: Cash, Debit, Credit and Consumers
Episode 115: Law & Policy Roundup: Regulators Grapple with Cutting-Edge Artificial Intelligence
Episode 114: Considering the Future of Financial Data
Episode 113: Is the Economy Waking Up With a Post-Covid Credit Hangover?
Episode 112: How to Direct Internet Traffic
Episode 111: Travel in 2022
Episode 110: Is the Finance Stack Holding Fintech Back?
Episode 109: NFTs, Web3, and the Future of Blockchain
Episode 108: Is Crypto a Pathway to Better Loyalty Programs?
Episode 107: Diversity in Digital Commerce
Episode 106: Can Big Banks Be Agile?
Episode 105: Innovating and Enriching Banks' Customer Relationships
Episode 104: Achieving Customer Empathy
Episode 103: Fin-tech Innovation and Open Banking
Episode 102: Simplifying Payments for Field Service Providers
Episode 101: New Solutions for Loyalty Programs and Consumers
Episode 100: Using More Precise Spending Data to Know Customers Better
Episode 99: Selling to the Chinese Consumer
Episode 98: Rethinking Loyalty for Specialty Merchants and Every Customer
Episode 97: Who Won and Lost in 2021? A Look at Retailers and Banks
Episode 96: Nudging Consumers Into Retirement Savings and Charitable Giving
Episode 95: Ad Evolution: Precision Marketing and Card-Linked Offers
Episode 94: A Critical Review Of How We Did On Our 2021 Predictions
Episode 93: Simplifying Payments by Embedding Transactions Into Retail Software
Episode 92: Opportunity for Millions by Re-Thinking Consumer Credit Scores
Episode 91: Loyalty Programs and the 2021 Holiday Shopper
Episode 90: Specialized Banking at Scale: Lawyers and Money
Episode 89: Charitable Giving & Powerful Consumer Brands - A Thanksgiving Conversation with Gregg O'Neill from in/PACT
Episode 88: Connecting with the New Traveler - building an all-new flights platform for rewards, loyalty and booking at AIR MILES
Episode 87: Can AI Understand Customers Better? Software That Hears Our Emotions
Episode 86: Commerce with a Conscience - How Companies are Making Big Investments in Trade for Good
Episode 85: Financial Inclusion – Can We Finally Harness the Social Power of Credit Data?
Episode 84: Acting on Consumer Values - Connecting Community, Product & Brand
Episode 83: APIs & the Power of Data: New Ways to Know the Customer
Episode 82: Trust Online - Fraud Risk & New Tools to Create Certainty in Digital Payments
Episode 81: The Future of e-Commerce Wine Retailing
Episode 80: Catching the Travel Wave with Collinson Valuedynamx & Travel.win
Episode 79: NFTs & The Future of Social Commerce
Episode 78: EVs and Payments - The Future of Commerce Mobility
Episode 77: The Advertising Attribution Problem - The Trouble With Paying for Clicks & Eyeballs
Episode 76: What's Next For Fin-Tech & Tech Regulation in China?
Episode 75: The Future of Consumer Spending - What is Next for Digital Merchant Loyalty
Episode 74: Beating Them and Joining Them - Discover's Network of Networks
Episode 73: Build or Buy - The Big Decision for Fin-tech and Banks
Episode 72: Buy Local, Bank Local - Keys to Success for Women in Fin-Tech
Episode 71: Consumers Assert Control Over Their Data
Episode 70: The Future of Digital Data Regulation
Episode 69: Trade for Good: What is the Future of Commerce with a Conscience?
Episode 68: Are Big Banks Really Healthy?
Episode 67: Big Banking's New Love Affair With Fin-Techs
Episode 66: The Digital Marketers Diet - "No More Cookies"
Episode 65: BNPL - Good or Bad for the Future of Digital Shopping?
Episode 64: Quality Not Quantity: Travel's New Digital Paradigm
Episode 63: Are Travel & Spending Bouncing Back?
Episode 62: The New Digital Age of Individual Stock Ownership
Episode 61: Personalization: The New Data Science Driving the Future of Commerce
Episode 60: Cryptocurrency: Finally Coming to a Bank Near You
Episode 59: Who Can You Trust With Your Data?
Episode 58: The Increasing Role of Corporations in Social Causes
Episode 57: Fin-techs Bring Stock Investing to the Masses
Episode 56: What Is the Value of Financial Data?
Episode 55: Revenge Spending: Myth or Reality - The Truth from Down Under
Episode 54: The Phenomenal Rise of the Super App
Episode 53: Are Digital Ad Algorithms Broken?
Episode 52: Big Banks Help Small Businesses
Episode 51: Commerce With a Conscience
Episode 50: Cash is Dead – Long Live Alternative Currencies
Episode 49: Revenge Spending: Consumer Spending Makes a Comeback
Episode 48: Are Small Banks Being Left Behind By Big Tech/Fin-tech?
Episode 47: Recession or Recovery? 2021 Predictions For What's Next In Digital Commerce
Episode 46: Convergence - How Leading Shopping Technologies Became One Commerce Ecosystem
Episode 45: What Just Happened to China’s Fin-tech and Payments?
Episode 44: Fin-Tech Draws Global Regulatory Scrutiny As Growth Accelerates
Episode 43: Inside Banking Ventures - A Talk With Royal Bank of Canada Ventures
Episode 42: Guess What Discover Says about 2021 Payments
Episode 41: Were We Right? 2020 Recap of Industry Predictions
Episode 40: Lyft and The Last Mile of Digital Commerce
Episode 39: Airline Loyalty Miles - Still Innovating
Episode 38: Innovating Card Loyalty
Episode 37: Fin-Tech's Secret Solution to Employee Engagement
Episode 36: Fin-tech Aids Stock Market Surge
Episode 35: Get Smart Quick Re: New Data Privacy Laws
Episode 34: Lockdown 2.0 - European Digital Commerce Navigates the Pandemic Resurgence
Episode 33: Hype or Reality? AI and Personalized Offers
Episode 32: Innovation - The Future of Payments
Episode 31: Commerce With A Conscience
Episode 30: Boom or Bust: What's Next for Credit Cards and Fin-Tech in 2021?
Episode 29: Women Leaders Rising in Fin-Tech
Episode 28: Card-linking: Emerging as the Preferred Digital Advertising Channel
Episode 27: The US vs. China Tech Trade War - What's Next For Cross Border Fin-Tech?
Episode 26: Up, Up and Away - The Travel Industry Starts Its Comeback
Episode 25: The Myth of Fin-tech Disruption, How the Largest Banks Out-Innovated the Innovators
Episode 24: Sneak Preview: 2020 Key Insights On Card-Linking, Fin-tech and Ad-tech - What Is Hot and What Is Not
Episode 23: Getting The Balance Right - The Role of Merchants, Banks and Technology In The New Age of Digital Commerce
Episode 22: The Future of Payments - Is It Coming Faster Than You Think?
Episode 21: Fin-Tech Venture Capital - Still Open For Business?
Episode 20: Data and Artificial Intelligence, The Secret to Prospering in Challenging Times
Episode 19: Are Tech and Large Company Boards Starting to Diversify?
Episode 18: Is CLO the Next Big Play in Mar-Tech?
Episode 17: Harvey Nichols - Recoding Luxury Retail with CLO Tech
Can CLO Technology Save the Shopping Mall?
Episode 15: Prime Time For Challenger Banks
Episode 14: Will Technology Help Local Merchants Survive?
Episode 13: Surprise - What Is Coming Next In Payments
Episode 12: The Power of Technology
Episode 11: 2020 - The Year of New Ways to Pay
Episode 10 - Where is Everyone Going?
Episode 9: Prospects for US-China X-Border Mobile Commerce
Episode 8: Will Mobile Rule The World of Shopping?
Episode 7: Digital Engagement In the Age of Covid -19
Episode 6: Step By Step - The 3 Stages To Global Economic Recovery
Episode 5: If Cash is King, Why Are Loyalty Points The New Super Currency?
Episode 4: Europe Ready for Rebound
Episode 3: Business Reopens - Glimmer of Hope from Asia
Episode 2: The Future of Travel and Loyalty After Covid 19
Episode 1: Covid 19 What just happened and where do we go from here?