All Episodes

Why Corporate Launches Get Tuned Out in Stores

We Got The Memo, But Not The Why.

Season 1 Wrap-Up & Request

Strong Brands Don’t Handcuff Stores

What Your HVAC Says About Your Culture

Dear Corporate, Stop Spending $$$ on Corporate Videos

AI in Retail: The Questions No One's Asking

Change Without Cheerleading: Why Honesty Beats Hype

Death by a Thousand Cuts: How Daily Decisions Change Culture

The Art of the P&L

Why Are You Still In Retail?

Holiday Hell (and Hope) in Retail

Retail Reflections: COVID, Compassion, and Corporate

When Good People Leave (And How To Get Them Back)

Training ≠ Development (and PIPs Don't Work)

Rethinking Performance Management in Retail: Part 2

Rethinking Performance Management in Retail: Part 1

Balancing Humanity and Operations to Maximize Employee Retention

Human Leadership: Empowering Store Managers for Better Engagement

What Corporate Needs to Hear About Onboarding

Retail's Interviewing & Hiring Process

Retail Job Ads - Would You Apply?

The Trust & Safety Gap in Retail

Retail Metrics that Matter: Balancing Performance and Sustainable Growth

Empowerment on the Floor: The Brand Protection Paradox

Problematic Communication Systems & Cycles: When More Communication Leads to Less Connection

The Corporate/Store Disconnect: Why Corporate and Store Teams Don’t See Eye to Eye