All Episodes

Experience Is Not about Perfection, It Is about Presence, with Jeff Robbins

“They’re Not Clients. They’re Human Beings”: Reflections from Law Firm CEO Shawn Lehocky

ABS or BS? Legal’s Big Experiment from the Front Lines

Policy of Chaos: Navigating Legal Rules that Change Daily

CX Code of Conduct vs. Code of Machine: The Ethical OS of Future Firms

Robots & Relationships: Creating Balance in the AI Era With Ken Hardison

Ethics, Email, and Encrypted Everything: Why Old Habits Are Dangerous​​

Your Client Didn't Get Catfished… But YOU Did!

Bad Blood: The CX Canary in Your Coal Mine

Attorney Mental Health: Fatigue, Burnout & 2nd-hand PTSD

Uncle Sam Wants His Cut: Case Settlements, Taxes & Entitlements

Clouds with a 100% Chance of Ethics

Google, Ethics & Cringe: Balancing the Right Legal Marketing Strategies, with Seth Price

Welcome to Ethical-ish