All Episodes
Ethical-ish — 14 episodes
Experience Is Not about Perfection, It Is about Presence, with Jeff Robbins
“They’re Not Clients. They’re Human Beings”: Reflections from Law Firm CEO Shawn Lehocky
ABS or BS? Legal’s Big Experiment from the Front Lines
Policy of Chaos: Navigating Legal Rules that Change Daily
CX Code of Conduct vs. Code of Machine: The Ethical OS of Future Firms
Robots & Relationships: Creating Balance in the AI Era With Ken Hardison
Ethics, Email, and Encrypted Everything: Why Old Habits Are Dangerous
Your Client Didn't Get Catfished… But YOU Did!
Bad Blood: The CX Canary in Your Coal Mine
Attorney Mental Health: Fatigue, Burnout & 2nd-hand PTSD
Uncle Sam Wants His Cut: Case Settlements, Taxes & Entitlements
Clouds with a 100% Chance of Ethics
Google, Ethics & Cringe: Balancing the Right Legal Marketing Strategies, with Seth Price
Welcome to Ethical-ish