All Episodes

How Better Communication Improves Service Performance with Bernie DeGraw

The Future of Fixed Ops with Russell Hill from Fixed Ops Marketing

From Guesswork to Game Tape: AI Coaching for Dealerships Sales Teams with Gavin Janis

Leadership in Building Winning Teams-with Jamison Carrier

Winning the Service Game: New Plays for 2026 and Beyond

The Service Advisor Evolution: What 2026 Will Demand

The ART of AI: How Dealers can learn, adapt, and prepare for the future with Sean Hartman from TOMA Ai

The Road to 2026: Innovation, Speed, and the Reconditioning Revolution with Eric Meahan from Repair On Demand

Giving That Reflects Love with Brent Smith Owner from Craig Smith Chevrolet

Words That Drive Results with Laurie Halter from Charisma Communications

The Journey from a Service Advisor to Service Manager With Erick & Corey

From Cold Calls to Smart Bots: The Future of BDC Starts Now with Matt Raymond

The Digital Why: Your Website is the New Showroom

What AI Is Learning from Your Reviews (and Why It Matters)

Rubber Meets Revenue with Eddie in Service

Service that comes to you- Why Mobile might be your next Profit Center With Jeremy Stephens Operations Director at Bozard Ford Lincoln

105. FWRD-Fix the Team, Fix the Business: Chris Craig on Retention, Leadership & Service Culture

104. FWRD- Driving The Dealer Voice with Jordan Cox

103.FWRD - Franchise Laws, Tech Shortages & EV Realities

102. FWRD- Sean Reyes of Recall Masters: Turning Recalls Into Retention

101. FWRD- Windshield Protection That Sells: The Crystal Fusion Model

100. FWRD- Mastering the Ops: Ron Overs on Fixed Operations Excellence and Sales Synergy

99. FWRD-Dealer Strategy with Brooke Furniss: Optimizing Ops & Sales

98. FWRD - BDC Success, Fixed Ops Focus & Driving Customer Engagement with Shawn Armorer

97. FWRD - Fixing the Fixed Ops Talent Crisis with Robert Migliaccio

96. FWRD- Revolutionizing Dealerships with Video Communication

95. FWRD- Retention Mastery: Build Customer Loyalty in the Automotive Industry

94. FWRD- Elevating the Dealership Experience with Kate Beirowski from Repair on Demand

93. FWRD-Mastering Automotive Management: Team Building & Tech with Alec Ruffini

92. FWRD- Leading High-Performance Service Teams in 2025 with Roger Gutierrez

91. FWRD - Driving Innovation: Ryan Maher on BizzyCar and Mobile Car Services

90 FWRD- Data Driven Decisions: Unlocking the Power of Ai with Todd Smith CEO of QoreAi

89. FWRD - Transforming Lives and Dealership: The Impact of Petra Cares and the EasyCare Partnership

88. FWRD: Unlocking Profit Potential – The Hidden Power of Parts with Kaylee Felio from PartsEdge

87. FWRD- Market Shifts Exploring Trends in the Used Car and Parts Market with Randy Kobe from Repair onDemand

86. FWRD- Digital Fortress: Navigating Cybersecurity and Emerging Threats with Kenneth Knapp Professor and Director of Cybersecurity at Anderson University

85. FWRD- AI & the Future of F&I with Nick Askew CEO of Space Auto

84. FWRD-Employee and Customer Experience- with David Malone Senior VP of Sales at CallRevu

83. FWRD- Empathetic Engagement, retaining Advisors and Technicians in today's dealership. With Don Andres Owner/President of Auto SCT Consulting & Training

82. FWRD-Leadership in Times of Change Steering Through Industry Disruptions with Shawn Armorer

81. FWRD- The Impact of Electric Vehicles on Service Operations with Jim Roche CEO of Warrcloud

80. FWRD- Enhancing Customer Experience and Profitability with Earl Sticks Brown CEO of Radiant Ride

79. FWRD- Revving Up retail with Justin Silver from Modives

78- FWRD- Establishing Mindfulness Practices in the Automotive Industry with Josh Taylor from Wrench Turners

77. FWRD- Customer Loyalty in the Digital Age Jason Harris

76. FWRD- The Future of AI in the Automotive and F&I Industries with Kumar CTO of IT with APCO Holdings

75. FWRD- Employee Retention Strategies in Automotive Industry with Zach Spangler CEO of Nimble Compensation

74. FWRD Market challenges for franchise dealers and how to overcome them with VP of Sales For the West and East Regions Mark Cortez and Greg English

73. Fixed Ops 5- Revving up Wellness: Mental Health Strategies for Service Professionals with Service Manager Jerry Davis

72. Fixed Ops 5- Untapped Potential in Fixed Ops Department with Joe Gibson Director of Marketing with InteliCheck

71. Fixed Ops 5- Charging Ahead:Unpacking Strategies, AI Integration, and having a Vision for 2024 Fixed Ops with Ujj Founder of MyKaarma

70. Fixed Ops 5-Revolutionizing Dealerships with Andres Pinter Co-CEO of Bullet EV Charging solutions.

69. Fixed Ops 5- Part 2 of Professional Development and Education with Erick Jauregui & Jerimiah Shelton Trainers & Leaders with EasyCare

68. Fixed Ops 5- Navigating the Future:Innovations and Challenges in Automotive

67. Fixed Ops 5- Professional Development and Education with Erick Jauregui & Jeremiah Shelton Trainers with EasyCare

66. Fixed Ops 5- Show value to Customers and The Manufacturer with Sean Hartman National Sales Direct at PencilWrench & Joe McCue Vice President at PencilWrench

65. Fixed Ops 5- Sales and Training and Coaching with Timothy C. Lindsey Productivity Coach at Keller Williams Realty

64. Fixed Ops 5- Virtual Portfolio Management with Varnado D. Williams Director of Virtual Portfolio Management with MOTiiV

63. Fixed Ops 5- Boost Customer Satisfaction with Earl "Sticks" Brown Found & CEO of Radiant Ride

62. Fixed Ops 5- Exceptional Service Experience with Steven Apicella CEO of Strategic DX

61. Fixed Ops 5- Old leadership VS New leadership with Tully Williams Parts and Service Director with The Niello Company

60. Fixed Ops 5- Loyalty with Walt Burns RV Brand Manager for EasyCare

59. Fixed Ops 5- Getting Back To Basics with Ron Overs Fixed Ops Magazine

58. Fixed Ops 5- Tips on Retaining Customers with Brooke Furniss Founder of BZ Consultants Group and Host of Facts Not Feelings Podcast

57. Fixed Ops 5-Change your Mindset with Trevor Houston Host of the Who Ya Know Podcast

56. Fixed Ops 5- How to help dealers drive customers to service with Adam Yoder Sr. Regional Director at EasyCare

55. Fixed Ops 5- When Profits Creates Goodwill with Arnold Gacita President of Petra Automotive Products

54. Fixed Ops 5- Looking Back at 2022 with a look ahead to 2023 with Steve Mitchell from Creativeguysteve.com

53. Fixed Ops 5-Technicians and their Wellbeing with Wrench Turner's On-Line and The Wrench Turner's Podcast Joshua Taylor

52. Fixed Ops 5- What is Reinsurance with NAC’s VP of Profit Participation Coby Mavroulis

51. Fixed Ops 5- Setting the Service Team up for Success with Region Performance Manager for APCO/EasyCare Walt Burns

50. Fixed Ops 5- Aftermarket Parts sales for Auto Dealerships with Tim Hardin from Epicor

49. Fixed Ops 5- Do you want to WIN at every level in Sales w/ Glenn Lundy from 800% Elite Automotive

48. Fixed Ops 5- Is RV similar to Automotive with Zach Wakazuru GM with Poulsbo RV

47. Fixed Ops 5- Sales to Serivce Handoff with Jarrod Kilway COO of Konect AI

46. Fixed Ops 5-Is Flate Rate Dead with Fixed Ops Director Shawn Butler

45. Fixed Ops 5- Retention with Laurie Halter Owner of Charisma

44. Fixed Ops 5- NADA Recap with Dan Shine of AutoNews

43.Fixed Ops 5- Outlook of Automotive for 2023 and Beyond with Jeff Liebler Divisional Vice President of the East for APC

42. Fixed Ops 5- Tip on Training and being a caring Service Advisor with Automotive Service and Parts Trainer Kieran Stack

41. Fixed Ops 5- EV is coming Are You Ready! with Russell Hill Founder of Fixed Ops Marketing

40. Fixed Ops 5- The Journey of a Service Manager with Fixed Ops Director of Danville Toyota

39. Fixed Ops 5- Tips on Recruiting Employees with Charles Higgins Founder of Pinnacle Ai

38. Fixed Ops 5- Understanding Telematics with COO of Traver Connect Bob Gower

37. Fixed Ops 5- Should Training be a year round requirement with Robert Charbeneau Owner of Gear Head Training

36. Fixed Ops 5- Growing your own Techs and Team with Service & Parts Manager Darryl Terrell

35. Fixed Ops 5- Recruiting and Team Building with GM/Vice President at Terry Auto Group

34. Fixed Ops 5- Limiting Beliefs and Self-Beliefs with Wilson Lawrence owner of Wilson's Coaching

33.Fixed Ops 5- What is Telematics as it relates to Automotive with Bob Gower COO of Traver Connect

32. Fixed Ops 5- How to build Trust both Internally and Externally with Dealer Principal and Founder of TruVideo Joe Shaker

31. Fixed Ops 5- What does the Manufacturer really want from Franchise Dealers with Dealer Consultant AJ Holst

30. Fixed Ops 5- Mobile Service with Chief Operations Officer Ed Roberts

29. Fixed Ops 5- Get a Sneak Peek of NAC's EV Exclusive Product Line with Souvanna Southammavong

28. Fixed Ops 5- Marketing to the Dealerships Customer with Laurie Halter Owner of Charisma

27. Fixed Ops 5- Top 5 Things to do once you get promoted with Fixed Ops Director Joe Chambers & Service Manager Erick Jauregui

26. Fixed Ops 5- Where are all the Technician's with Jay Goninen Co-Founder & President of WrenchWay

25. Fixed Ops 5- Anniversary Podcast Auto News Year in Review with special guest

24. Fixed Ops 5- Covid, Chip Shortage, Gas Prices and the State of Automotive with Tony Wanderon CEO Of National Auto Care

23. Fixed Ops 5-Where does the BDC go now with Shawn Armorer from BDC Alchemy

22. Fixed Ops 5- Inside the BDC with Founder & Owner of BDC Alchemy Shawn Armorer

21. Fixed Ops 5- Tips on the Technician Shortage with Service Manager Dan Beakey

20. Fixed Ops 5- Future State of the Auto Dealerships Paul Meijer Owner of DealerVendorMatch.com

19. Fixed Ops 5- Parts Shortage with Kaylee Felio Sales & Marketing Manager with PartsEdge

18. Fixed Ops 5-Mindset & SMART Goals with Zach McVicker CEO & Founder of OnBoardian

17.Fixed Ops 5-Training how to fit it into a busy Service Department with Fixed Ops Director Corey Parker

16. Fixed Ops 5- Ways to show your team you're thankful for them. With Eric Radford Regional Sales Manager for National Auto Care

15. Fixed Ops 5- Keeping your Employees engaged with Zach Spangler CEO of Nimble

14. Fixed Ops 5- Employee Retention with Strategic DX CEO Steve Apicella

13. Fixed Ops 5- Customer Experience how to be the gold standard with Strategic DX CEO Steve Apicella

12. Fixed Ops 5- Fixed Ops is more than just Service with Kaylee Felio

Episode 11 What your dealership doesn't know about Recalls Part 2 with Sean Reyes

Episode 10 What your dealership doesn't know about Recalls With Sean Reyes

Episode 9 Fixed Ops 5- F&I Similar to Service with Account Manager Chris Wilson

Episode 8 Fixed Ops 5- Going from Good to Great With Service Manager Erick Jauregui

Episode 7. Marketing and adding more onto the Repair Order with Russell Hill

Episode 6. Real Growth within the Service Department with Jim Roche

Trailer Episode 7 Marketing and Adding more onto the Repair order with Russell Hill From Fixed Ops Marketing

Episode 5. The Disconnect Between F&I and Service with Jay Lawrence

Episode 4. Turning In-Store Competition into Cooperation, Driving Retention with National Trainer Cindy Lawrence

Trailer for Episode 6 Jim Roche Real Growth within the Service Department

Episode 3. Retention and Team Building with special guest Tim Pallay

Episode 2. Multi-Point Inspection from the Dealers point of view with Fixed Operations Director at International Imports Joe Chambers

Episode 1. Multi-Points How to present them with Fixed Ops Magazine Publisher Ron Overs

National Auto Cares Fixed Ops 5 Trailer