All Episodes

Staffing Crisis in 9-1-1: Why Turnover is So High and How to Hire People Who Stay

Has Mental Health Progress in 9-1-1 Actually Worked? Peer Support, Time Off & The Remaining Stigma

Drones & Robots Saving Lives in 911 Responses – Coitt Kessler on the Future of Public Safety, Part 2

Drones & Robots Saving Lives in 911 Responses – Coitt Kessler on the Future of Public Safety, Part 1

Calling All Heroes - Part 2

Calling All Heroes - Part 1

Critical Care Leadership: Antonio Ottavianai on Best Practices, Struggles, and The Line and the Oath

Resilience on the Line

Trust Your 9-1-1 Training: Dealing with Catastrophic Calls

Steady on the Line: A Conversation with June Browning, Part 2

Steady on the Line: A Conversation with June Browning, Part 1

Voices Unheard: The Turnover Crisis in 911 Centers

The Hot Seat: Inside the 911 Dispatcher Interview

When the Alarm Isn’t a Call: Hearing a Cry for Help at Work

Shields Up: Internal Threats and Organizational Trust in 911 Centers

Behind the Gate: Barriers to Becoming a 911 Dispatcher

Behind the Headset: How You Get Hired as a 911 Dispatcher

After Dark: Inside the Night Shift at 911

Beyond the Script: Intuition Inside the 911 Center

The First Five Minutes: What Bystanders Can Do Before Help Arrives

Please Stay on the Line: When 911 Can’t Answer Right Away

When the Caller Isn’t Human: AI and the Future of 911

On the Ballot: When Public Safety Depends on a Vote

Fire Up the Roof: The Hidden Cost of Lights and Sirens

Revolutionizing First Responder Training: American Emergency Preparedness Goes Online - Part 2

Revolutionizing First Responder Training: American Emergency Preparedness Goes Online - Part 1

No Officer Left Behind: Why Law Enforcement Depends on Each Other

Starting Late, Serving Strong: Dispatcher Barbara Farris on Finding Purpose in Law Enforcement

From Badge to Beyond: Supporting the Transition Out of Law Enforcement with Chris Howell

The Role of Critical Thinking in Emergency Communications

Owning the Error: The Power of Humility in Emergency Response

From TikTok to Telecommunicator: Gen Z in Emergency Dispatch

Modernizing 9-1-1: Idaho’s Push for Better Emergency Communications

Leadership Without Experience: Can It Work in 9-1-1?

Ep 79 - Superstitions

Ep 79 - Superstitions Trailer

Ep 78 - Delegated Authority

Ep 77 - Bronze Level Operators

Ep 76 - School Safety with Versaterm CaseWorX for Schools

Ep 75 - Be Thankful for What You Have

Ep 74 - Tactical vs Critical Dispatching

Ep 73 - Entitlements

Ep 72 - Strikes in the City of Brotherly Love

Ep 71 - Slings & Arrows

Ep 70 - The "Blunt" Truth

Ep 69 - When Lines Go Dark

Ep 68 - When You Know The Caller

Ep 67 - Initial Moments of a 9-1-1 Call

Ep 66 - Bulletproof

Ep 65 - Texas NENA Telecommunicator of the Year 2024-2025

Ep 64 - The Tower of Babel

Ep 63 - Prioritization of Dispatch

Ep 62 - The Wife of a Cop

Ep 61 - Which Way the Wind Blows

Ep 60 - Swatting

Ep 59 - Peer Accountability

Ep 58 - Quality Assurance in 911

Ep 57 - Citizen Complaints

Ep 56 - CMCP Training

Ep 55 - Remote Work

Ep 54 - Field Medic

Ep 53 - Mindbase

Ep 52 - T.E.R.T.

Ep 51 - Jurisdiction Affliction

Ep 50 - You Know Me, I'm Down with SOPs

Ep 49 - Rebuilding After Covid

Ep 48 - Snowmageddon

Ep 47 - "Friendly" Conversations

Ep 46 - Four Agencies: One Center - NTECC

Ep 45 - Have Skills - Will Travel

Ep 44 - From Console to Car

Ep 43 - After Action Reviews & Debriefs

Ep 42 - FOIA For You & FOIA For Me

Ep 41 - 10-Codes

Ep 40 - A COG in the Machine

Ep 39 - Leadership Expectations

Ep 38 - Many Hats

Ep 37 - Trauma in the Field

Ep 36 - What the Flock! Discussing Flock Cameras

Ep 35 - Dispatching on the Spectrum

Ep 34 - Ted Talk: The Hero's Choice

Ep 33 - System of a Down: Crowdstrike

Ep 32 - Hanging Up the Spurs: Knowing When It's Time to Move On

Ep 31 - TORT

Ep 30 - Always on Duty

Ep 29 - The Basics of Training at a Emergency Communications Center

Ep 28 - Community Engagement

Ep 27 - Complacency: The Silent Killer

Ep 26 - Community Outreach

Ep 25 - Consistency Across Shifts

Ep 24 - Breakdown

Ep 23 - Avoiding Using Crutches

Ep 22 - Butterfly

Ep 21 - How to Survive a Bad Call

Ep 20 - Active Listening

Ep 19 - How Hollywood Gets It Wrong

Ep 18 - A Conversation About Records Management

Ep 17 - The Mentality of a CTO Part II

Ep 16 - The Mentality of a CTO Part I

Ep 15 - Supervising in an Emergency Call Center

Ep 14 - Taking the Plunge into Leadership

Ep 13 - P.E.D. Policies

Ep 12 - It's Not Personal; It's Business

Ep 11 - Telecommunicators' Week 2024!!

Ep 10 - From the Mouths of Babes

Ep 9 - Non-Emergency Reporting

Ep 8 - Active vs Passive Dispatching

Ep 7 - The Invisible Line

Ep 6 - How Not to Take Care of Yourself

Ep 5 - How to Take Care of Yourself

Ep 4 - The Dos and Don'ts of Training

Ep 3 - Holidays as a First Responder

Ep 2 - The Right Stuff

Ep 1 - Welcome to the Show