All Episodes

Multifamily's New Battleground

Is the Multifamily Supply Crisis Finally Ending?

The Rise of the Deliberate Renter

The Economics of Anxiety: Why 2026 Renters Are "Vetoing" Your Stars

The Great Supply Hangover: Why 2026's Market Was Built 2 Years Ago

CRAFTing the Perfect Resident Response

Inside the Leasing Office: Stories from the Front Lines of Multifamily

Big Bets and Bold Predictions: Apartmentalize in Review

Clicks, Keys, and Generational Preferences: Unlocking Your Social Media Strategy

Ranking Secrets from the Legend: Scott on Achieving Elite Status

The Online Apartment Odyssey: Navigating the Renter's Journey

Leasing the Future - AI's Impact on Multifamily

The School Bell’s Ringing: Exploring Student Housing

Episode 9: The State of Multifamily Mental Health- Unveiling the NAA Survey Results

Episode 8: Blueprint Conference Recap: Tech, Trends, and Transformations in Multifamily

Episode 7: Fighting Fraud: Unmasking the Latest Schemes and Safeguarding Your Communities

Episode 6: Online Reviews: Decoding the 12th Edition of Online Review Insights

Episode 5: AI Takes Center Stage as RealPage Ushers in the Future of Multifamily

Episode 4: The Power of Human Connection: Rethinking Resident Retention in a Competitive Market

Episode 3: Weathering the Storm: Communication Strategies for Multifamily Communities

Episode 2: Rent Control's Hidden Costs: Unveiling the Domino Effect on Housing Quality

Episode 1: The End of an Era? Houston's Class A Apartments Face Supply Bubble with Bruce McClenny

Episode 73: Authenticity Wins- Engaging Multifamily Audiences with Angeline Pham

Episode 72: A Better Shopping Experience in Multifamily with Zeke Lucas

Episode 71: Insights from the 2023 Multifamily Leaders Survey with Chelsea Kneeland and Marcus Armstrong

Episode 70: Communication Is Key, Tech Is a Tool, with Ashley Jenkins

Episode 69: Making Unique Magic with Anna DeGuzman

Episode 68: Nurturing happy employees through insights from Dr. Friedman’s book, The Best Place to Work

Episode 67: Establishing a Workplace Culture of DE&I with Dr. Shawn Andrew

Episode 66: The Need for Speed—and Empathy—with Jay Baer

Episode 65: A Customer-centric Culture Validated by ORA with Jim Fenwick

Episode 64: Multifamily Mythbusters with Turner Batdorf and Peyton Box

Episode 63: What to Expect from the 2023 Elite 1% announcement, with Joseph Batdorf and Nitin Agarwal

Episode 62: New Truths about Prospective Renters with Chelsea Kneeland and Marcus Armstrong

Episode 61: Best of 2023

Episode 60: Raise Your Hand: Growing Your Career and Community through Involvement with Steve Sorkin

Episode 59: The Elite1% Success Stories – Key Learnings with Turner Batdorf and Marcus Armstrong

Episode 58: Balancing Passion and Purpose with Kadi Mancuso Rice

Episode 57: Challenges and Opportunities in a Multifamily Career with Ronda Puryear

Episode 56: Maintenance and Communication as the Keys to Resident Satisfaction with Turner Batdorf

Episode 55: Winning Multifamily Strategies with Managed Wi-Fi and PropTech, featuring Todd Thorpe

Episode 54: Insights from the #1 Student Housing Company five years in a row

Episode 53: Trickle-down Satisfaction through Talent Management with Wendy Rae Walker

Episode 52: The Elite 1% Ranking: Strategies to Increase Your Property’s ORA Score

Episode 51: Harnessing the ORA Power Rankings to Improve Your Property’s Online Reputation with Nicole Patterson

Episode 50: Online Review Insights to Strengthen Your Business with Priyanka Agarwal

Episode 49: Diversity, Equity, and Inclusion Considerations for Multifamily with Christina Rodriguez

Episode 48: Industry Insights with Don Brunner – A Multifamily Stalwart

Episode 47: What the National Supplier Council Can Do for You with Jay Lopeman

Episode 46: Developing Communities that Stand Out with Kate Good

Episode 45: Hiring Practices that Generate Exceptional Service with Trevor Workman

Episode 44: Getting Real about Student Housing with Alex Monreal

Episode 43: Nurturing Your Talent through Mentorship Programs with Stephanie Puryear Helling

Episode 42: Finding Balance and Navigating Goals Through Leadership and Coaching with Stephanie Puryear Helling

Episode 41: Management Company Entrepreneurship – Tips from Stephanie Graves

Episode 40: Leadership in Endemic Times with Tyler Marker

Episode 39: Best Practices for Sustaining Excellence—a Reflection with Turner Batdorf

Episode 38: Understanding Resident Expectations to Sustain a Thriving Market—a Preview with Chelsea Kneeland

Episode 37: It All Begins With Teamwork: What it Takes to be the #1 ORA Property in the Nation with Ginger Schmidt & Evelyn Lott

Episode 36: The Secret Sauce to Earning Resident Satisfaction 365 Days a Year with Julie Fields

Episode 35: Summit Sessions: Dismantling Lies and Finding Fulfillment in Work with Marcus Buckingham

Episode 34: Summit Sessions: Enhancing the Human Factor of Business Through Trust Leadership with Tom Geyer

Episode 33: Summit Sessions: Forecasting the Future of Renting with Jason Schenker

Episode 32: Tips to Make it to the Elite 1% ORA® Power Ranking with Marcus Armstrong

Episode 31: Summit Sessions: How Embracing Your Childlike Curiosity Can Guide Your Marketing Efforts and Bring Value to Your Communities with Bonin Bough

Episode 30: Building Connectivity Between Suppliers and Managers with Angi Pusateri Downey

Episode 29: The Best of Year One

Episode 28: Trust, Team Building, and Retaining Staff with Priscilla Deleon

Episode 27: Maintenance Support and Retaining Talent with Adrian Danila

Episode 26: An Explanation of ORA™ Enhancements with Turner Batdorf

Episode 25: Fostering a Lifestyle of Customized Customer Service with Trevor Workman

Episode 24: Achieving A-Class Satisfaction Ratings through Exceptional Customer Service with Jonathan Brophy

Episode 23: Establishing a Culture of Positivity to Help Enhance Resident Satisfaction with Anissa Faus

Episode 22: Leadership and Balance in Times of Stress and Burn-out with Rommel Anacan

Episode 21: Parking Woes and Best Practices with Marques Oliver and Evan Happel of Parking Boss

Episode 20: Meaningful Marketing: Pivoting and Innovating with Carina Bryars

Episode 19: Multifamily Security Planning with Nathan Burnett

Episode 18: Transformational Leadership with Gary Gregory

Episode 17: Solutions for Managing Packages and Deliveries with Luxer One's Chris Moreno

Episode 16: The Measurable Impact of ORA™ for Your Community with RealPage's Rich Hughes

Episode 15: Tips and Trends to Build a Rockstar Community with Robert Martinez

Episode 14: The Four P Rule of Responding to Online Reviews with Priyanka Agarwal

Episode 13: Leveraging Training to Enhance Your Property's Service and Bottom Line with Brent Williams

Episode 12: Taking on Online Haters – Focus on the meat and craft tactful review responses with Susan Goff

Episode 11: Memorable Moments from the Multifamily Matters Radio Show with Paul Marks

Episode 10: Harnessing the Power of Industry Trends and Company Culture to Better Serve Employees and Residents with Toni Blake

Episode 9: Creating a Seamless Resident Experience in a Post-Pandemic World with Moriah Glasgow

Episode 8: The Golden Rule - Lessons in Multifamily Leadership with Rick Graf

Episode 7: Online Reputation Assessment (ORA™) Insights and Applications

Episode 6: Boosting Employee Morale in 2020 and Beyond with Stephanie Williams and Joseph Batdorf

Episode 5: Diversity and Inclusion with Mike Holmes

Episode 4: COVID-19 – The Impact on the Multifamily Industry with Jim Wilson

Episode 3: Greystar’s Journey to Growth with Jackie Rhone

Episode 2: Getting to Know Mike Holmes

Episode 1: Employee & Personal Management in 2020 with Alexandra Jackiw