All Episodes

OA 588: The OG of Outsourced Sales with Tony Horwath of Sales Focus Inc

OA 587: Understanding Support in the Age of AI with Daria Leshchenko of SupportYourApp

OA 586: 102 Years in CX, Marketing, Data Services, & Customer Care with Alex Gill of Harte Hanks

OA 585: Derek Gallimore Interviewed on EO Fire with John Lee Dumas

OA 584: Inside Outsourcing (full audiobook) - Chapter 4.4.4 Gamification, & Epilogue

OA 583: Inside Outsourcing (full audiobook) - Chapter 4.4.3 Reward and Recognition

OA 582: Inside Outsourcing (full audiobook) - Chapter 4.4.2 Key Cultural Differences

OA 581: Inside Outsourcing (full audiobook) - Chapter 4.3.2 Staff Onboarding, Chapter 4.3.3 Developing Talent, & Chapter 4.4.1 Becoming a Great Boss

OA 580: Inside Outsourcing (full audiobook) - Chapter 4.2.4 Inquire, Negotiate, Hire!, & Chapter 4.3.1 Key Performance Indicators

OA 579: Inside Outsourcing (full audiobook) - Chapter 4.2.3 Contracts and Service Level Agreements

OA 578: Inside Outsourcing (full audiobook) - Chapter 4.2.2 Outsourcing Service Models

OA 577: Inside Outsourcing (full audiobook) - Chapter 4.1.3 Outsourcing Requirements, & Chapter 4.2.1 Ways to Outsource

OA 576 Inside Outsourcing (full audiobook) - Chapter 4.1.2 Creating Structure

OA 575: Inside Outsourcing (full audiobook) - Chapter 4.0 Laying Out the Framework, & Chapter 4.1.1 Building A Framework

OA 574: Inside Outsourcing (full audiobook) - Chapter 3.3 Outsourcing Benefits

OA 573: Inside Outsourcing (full audiobook) - Chapter 3.2 Criticisms of Outsourcing

OA 572: Inside Outsourcing (full audiobook) - Chapter 2.6 About Virtual Assistants, & Chapter 3.1 The Bad Boy of Business

OA 571: Inside Outsourcing (full audiobook) - Chapter 2.5 How Much Should I Pay?

OA 570: Inside Outsourcing (full audiobook) - Chapter 2.4 The Outsourcing Firms

OA 569: Inside Outsourcing (full audiobook) - Chapter 2.3 SMEs and Business

OA 568 Inside Outsourcing (full audiobook) - Chapter 2.2 Constant Change

OA 567 Inside Outsourcing (full audiobook) - Chapter 1.5 Global Workforce, & Chapter 2.1 Employment

OA 566: Inside Outsourcing (full audiobook) - Chapter 1.4 Outsourcing In Concept

OA 565: Inside Outsourcing (full audiobook) - Chapter 1.3 Cooperation & Collaboration

OA 564: Inside Outsourcing (full audiobook) - Chapter 1.2 Workforce Mobility

OA 563: Inside Outsourcing (full audiobook) - Introduction, & Chapter 1.1 Evolution of Business

OA 562: How AI & WFH are Impacting the Outsourcing Office Market - with Morgan McGilvray of Santos Knight Frank

OA 561: The Operating System for BPOs & Offshore Teams - with Nir Yamin of Monday.com

OA 560: Outsourcing Veteran Focuses on Execution with Own Firm - with Chris Van Vladricken of ScalableOS

OA 559: Empowering Latin American Professionals with Outsourcing Opportunities - with Jaime Nacach of Virtual Latinos

OA 558: How E-commerce Experience Fueled an Outsourcing Journey – with Warren Walborn of Pentwater Connect

OA 557: High-Value Outsourcing for SMBs - with Matt Hall of SolutionCX

OA 556: Cloudstaff CEO, Lloyd Ernst on Offshoring Essentials & Embracing AI Tech

OA 555: Exploring Lithuanian Talent & Outsourced Developer Services - with Max Golikov of Sigli

OA 554: Outsourcing Focused on Asian Market Demand - with Ajay Agarrwal of SummitNext

OA 553: Building AI Into Outsourcing Solutions - with Andy Schachtel of Sourcefit

OA 552: A Deloitte Spin-Out BPO Covering the African Continent — with Jan-Hendri Tromp of SoluGrowth

OA 551: Redefining Offshoring, 10,000 Staff, & AI Dominance - with Scott Stavretis of Acquire Intelligence

OA 550: Australian Outsourcing Built on Referrals & Network - with Dale Pearce of Platinum Outsourcing

OA 549: Differentiating by Excellent Execution in a Commoditized Market - with Ike Stranathan of STAFFVIRTUAL

OA 548: Outsourcing Excellence in Design & Construction - with Joelle Goudsmit of Dimension All Group

OA 547: Training Ethiopia & Kenya’s Top 0.1% of Tech Talent - with Simon Sällström of Tison

OA 546: The Powerful Tool Empowering the Global Remote Workforce - with Alex Schutte of Hubstaff

OA 545: Quality Offshore Teams Based on Quality Results, Not Just Price - with Rodney Frost of Integrated OS

OA 544: Medical Sector Outsourcing Expertise - with Nicole Barrish of ISTA Solutions

OA 543: From startup to 1,200 staff & IPO in 14 years - with Dr Sachin Paithankar of Imperative Business Ventures

OA 542: Sri Lankan Offshore Acounting Dominance - with Deshaka Perera of H Connect International

OA 541: Transforming Global CX: Logix BPO’s Multi-Geo Approach - with Chris Mackintosh of Logix BPO

OA 340: 25 Years in CX & Beyond - with James Reynolds of Peak Outsourcing

OA 539: Managing Change & AI Evolution in Offshore Staffing - with Ben Pullen of Outposter

OA 538: From Pakistan Call Center Agent to Founder of 400-Person Outsourcing Firm with Shahzad Yaqoob of IdeasUnlimited

OA 537: Hiring & Retaining Top LatAm Software Talent - with Sergio Murillo of Coderland

OA 536: Exploring AI & Automation - with Dom Procter of Outsourced Staff

OA 535: Vietnamese Software Developer Outsourcing - with Hung Nguyen of Bestarion

OA 534: TaskUs on Agentic AI, Tech-First Solutions, & the Future of Outsourcing - with Phil Tomlinson of TaskUs

OA 533:The Offshore On-demand & Unlimited Design Service - with Johnathan Grzybowski of Penji

OA 532: Growth To 1,000 Staff Through Referrals Alone - with Chris Rush of Staff Outsourcing

OA 531: Optimizing for Value, Outcomes & Expertise Over Low-Cost - with Brad Stevens of Outsource Access

OA 530: Combining Automation, AI Offshore Staffing - with Wayne Macartney of Bricoleur Technologies

OA 529: The High-Growth, Tech-Enabled Outsourcing Startup - with Roland Polzin of Wing Assistant

OA 528: Building a Dominant Multilingual Contact Center & Platform - with Jackie Xu of Callnovo

OA_527: Global Expansion, M&A, AI & Future of Outsourcing - with Mike Larcher of Outsourced

OA 526: Building & Running Global Teams - With Brian Hunt of Kore BPO

OA 525: The Offshoring Consultant & Recruitment Expert - with Amy Skinner of Frank Consult

OA 524: Outsourced Tech Development for the Healthcare Industry - with Tatsiana Kirimava of Orangesoft

OA 523: Will AI Voice Bots Decimate the Call Center Industry? With Evan Ratliff of Shell Game

OA 522: Perfecting Sales & Building Strong Teams - with Daniel Seligman of Talently

OA 521: Leading 58,000 Employees to Success - with Shamita Mukherjee of Infosys

OA 520: Outsourcing Adoption, Globalization and AI - with Donovan Lazar of PrimeSync

OA 519: Is Kenya the Next Outsourcing Hot Spot? With John Mamboleo of VIZX Global

OA 518: The Future of Multi-Lingual & Translation - with Paul McManus of XTENSOS

OA 517: Investing in Team & Community - with Lovely Gacho of SixEleven BPO

OA 516: A People-First Approach to Outsourcing Excellence - with Jessica Calise of OP360

OA 515: Positive Impact Outsourcing Firm Hiring from 192 Countries - with Geoff Hucker of Work for Impact

OA 514: Is AI Outsourcing’s Biggest Threat or Opportunity? With Daniel Duggan of Acquire AI

OA 513: Vietnam Outsourcing Insights - with Thuy Doan of Innovature

OA 512: Expanding Business From VAs to Offshore Professionals - with Yuval Cohen of Vame

OA 511: An Outsourcing Firm in Gaza, Palestine. The Destruction and Rebirth of a Mission - with Saady Lozon of BPO Zones

OA 510: Building a Remote-Work Platform - with Maria Sucgang of Remotify

OA 509: The Honest Truth About Outsourcing - with Russel Meiselman of Clark Staff

OA 508: Outsourcing Services for Weak Economic Times - with Pavel Stepanov of Virtudesk

OA 507: Building Processes for Top Team Performance - with Ben Shipley of Trust The Process

OA 506: Ultimate Nearshoring 5-Min from US Border - with Joe Andere of CallZent

OA 505: Building an Operating System for the Outsourcing Industry - with Andy Schachtel of Sourcefit

OA 504: Outsourcing Employee Builds Own Firm - with Earl Palanca of Digital Consulting PH

OA 503: The Data and Content KPO Powering Big Business - with Vlad Zulueta of Innodata

OA 502: Getting Recruitment Right with Proven Aptitude Testing & Data - with Stephane Rivard of HiringBranch

OA 500: High-Growth Outsourcing, Strategic Partnerships & Cutting Edge Tech - with Megan Bassler of OP360

OA 499: Building an Outsourcing Ecosystem for Software Engineers - with Fred Joye of Arcanys Ventures

OA 498: Opportunistic Outsourcing to 500 Staff in 4 Years - with Zana Gawan-Taylor of BSA Solutions

OA 497: Offshore Developers with a Purpose - with Pablo Velasquez of Betterway Devs

OA 496: Outsourcing To Africa: Business & Impact - with Valerie Bowden of CRDLE

OA 495: Defining Next-Gen Outsourcing - with Nick Ogden of Offshore MVP

OA 494: The Entrepreneurial Journey of Outsourcing - with Mathieson Moller of Apex Outsourcing

OA 493: Outsourcing Begins with Strong Recruitment & HR Principles - with Angela McDonald of Deployed

OA 492: Gurmeet Judge - Encompass Solutions / Business Leadership Podcast

OA 491: High Growth Ethical Outsourcing at Scale - with Mari Parker of Boldr Impact

OA 490: Pivoting from Staff Leasing to Managed Solutions - with Yassin Shaar of Origo BPO

OA 489: The Rise of Offshore Accounting - with Atty. Jose Calsas, Jr. of D&V Philippines

OA 488: Fiji Embraces Outsourcing for Future Economy - with Kamal Chetty of Investment Fiji

OA 487: The ‘AirBNB of Call Centers’ - with Claas van Delden of yoummday

OA 486: High-Value Offshore Management Consulting - with Yoni Kozminski of MultiplyMii

OA 485: Ukraine IT Outsourcing: Thriving Despite Extreme Adversity - with Maria Shevchuk of IT Ukraine Association