All Episodes
OverDog: Dog Daycare & Boarding Business Tips — 255 episodes
255: Embracing The Future While Preserving Your Brand
254: What the Past, Present, and Future Can Teach You About Growing a Better Pet Resort
253: How to Finally Stop Guessing on Your Schedule
252: Turn Demand Into Dollars: Dynamic Pricing for Pet Resorts
251: Smart Money vs Fast Money: Financing Growth in the Pet Care Industry
250: The Pet Resort Website Wake-Up Call
249: Improving Your Payroll Margins
248: How to Handle Staff Drama Without Losing Your Culture (or Your Mind)
247: How to Upgrade Your Facility Without Regretting It Later
246: Finding Balance in Your Pet Resort
245: Beyond Bowls & Beds: Selling the Experience
244: Unconventional Marketing Ideas For Pet Resorts
243: 3 Ways Pet Resorts Can Intentionally Invest in Their Staff
242: Knowing When Something Needs To Change in Your Pet Resort
241: Keeping Dogs Healthy in Your Pet Resort - Part 2 - Airborne Disease Protection
240: Keeping Dogs Healthy in Your Pet Resort - Part 1 - Fecal Testing
239: What Pet Resorts Can Learn From Other Industries
238: 10 Things Successful Pet Resorts Do And Why Others Struggle
237: The State of the Pet Resort Industry in 2026: Where We Are & What’s Coming Next
236: Creating An Elevated Boarding Service No Matter What Kind of Pet Resort You Have
235: Getting Your Pet Resort’s Accounting and Bookkeeping Right
234: How Your Pet Resort Can Become More Resilient
233: Are you Ready for Expansion
232: Smarter, Not Busier: How Automation Can Redefine Pet Care
231: Fueling the Front Line: How Staff Energy Shapes Your Entire Pet Resort
230: Creating Unforgettable Service in Your Pet Resort
229: Holiday Hustle: Your December Marketing Game Plan
228: The Power of Gratitude: Turning Thankfulness into a Business Strategy
227: Importance of Consistency In Your Pet Resort
226: Finding Joy While Building Your Pet Business
225: Cultivating an Owner Mindset in Your Managers
224: Toxic Employees: The Culture Cancer That Can Destroy Your Pet Resort
223: How Pet Resorts Can Use ChatGPT To Save Time, Money and Stay Ahead
222: Stepping Back To Move Your Business Forward
221: How to Turn Failure Into Success
220: The 3-Tier Facebook Strategy to Attract, Engage, and Convert Pet Resort Customers
219: Why Employees Leave - And How to Keep Them Longer
218: Why Customers Leave — and How to Keep Them Coming Back
217: Using Psychological Selling Techniques To Boost Sales
216: How To Find The Right Staff
215: How To Outwork & Outsmart Just About Anyone
214: Your Staff’s Perspective About Work
213: Missed Calls Are Killing Your Business (and How To Fix It)
212: Creating a VIP Experience
211: How to Delegate and Step Out of the Day-to-Day in Your Pet Resort
210: What Iconic Brands Can Teach You About Running a Pet Resort
209: The IBPSA and Their New Forum Conference
208: Competition Won’t Kill Your Business - Complacency Will
207: Where Pet Resorts Are Falling Short
206: The Algorithm of Success
205: The Questions You Should Be Asking
204: Building a Brand Not a Business
203: How To Make Your Pet Business Memorable
202: Breaking Down the Big Debates in Pet Care
201: Tips For Starting a New Pet Business
200: Breaking Free of Your Limiting Beliefs
199 : Creating A Fun Scent Space
198: The Easy Way To Get Vet Records
197: How AI Can Help Your Pet Resort
196: Answers To Your Burning Questions
195: How Bark Ave Sets Trends & Innovates
194: Dealing with the Stress of Running a Pet Business
193: Crafting Your Vivid Vision for Business & Life
192: The Art of Raising Prices
191: Lessons From The Dragon
190: Are You a Boss or a Leader?
189: Fixing the Headaches with Grooming as a Service
188: 6 Real World Business Blunders To Learn From
187: Creating a Better Environment With Staff Training
186: State of the Pet Care Industry 2025
185: Auditing Your Pet Business
184: Dock Diving As A Service
183: How To Make Next Year Your Best Year
182: Selling Your Pet Resort
181: Prioritizing Your Mental Health
180: Boosting Employee Morale
179: The Smart Way To Build Out Your Facility
178: Optimizing Your Operations
177: Adding Transportation To Your Services
176: The Power of Going Luxury
175: The Dangers Of Success
174: What’s New In Enrichment Daycare
173: Fern’s Top 5 Books For Personal and Business Growth
172: Employee Wellness: Enhancing Productivity and Retention
171: Running a Private Dog Park as a Service
170: The Power of Specializing
169: Is Your Pet Business Legally Prepared?
168: Hiring a Reservation Specialist
167: Running Summer Camps In Your Daycare
166: Marketing Your Pet Business on a Budget
165: Thriving In A Down Economy
164: How To Create Location Pages To Help Your SEO
163: 5 Things Your Marketing Needs to Do
162: The Art of Gift Giving To WOW Your Customers
161: Creating Your Company Core Values
160: Pet Business Financing Success Secrets
159: Going From The Underdog To The Overdog
158: How To Run Team Meetings
157: Engaging Your Human Clients More
156: Changing The Way You Interview & Hire Staff
155: Growing To Multiple Locations & Building a Brand
154: Get a Boost To Your Busienss By Newtorking
153: Writing Better Copy For Your Business
152: Creating The Right Marketing For The Right People
151: The Best & Worst of Running a Pet Business
150: Getting Personal with Your Customer
149: Big Takeaways From The Overdog Business Retreat
148: 7 things your pet business needs in order to grow
147: Learning From LECA’s Dog Training Curriculum
146: Pet Business Myths Debunked
145: Resort Spotlight - Social Pet Hotel & Daycare
144: Tips For Better Revenue Management
143: Bringing on a Trainer Into Your Pet Business
142: Doing The Things You NEED To Do But Don't Want To Do
141: Boosting Your Online Visibility by Improving Your Google Business Profile
140: How to Properly Nurture Both Leads & Customers
139: Bringing On a Partner To Help Your Pet Business
138: When is the Best Time to Do Marketing
137: How Perfect Pooch is Connecting with Customers
136: The Top 5 Trends In the Dog Daycare Industry
135: Keeping Score In Your Business
134: Building Authority For Your Business
133: Helpful Online Tools
132: How to Differentiate Yourself From The Competition
131: Your Outlook Determines Your Outcome
130: 2024 Dog Daycare Business Predictions
129: Taking Enrichment To The Next Level
128: Lessons From Walt Disney
127: The Secrets of Staff Retention
126: Do You Have a Business or a Job?
125: Big Takeaways From The Pet Boarding & Daycare Expo
124: Building Better Leaders In Your Business
123: Start Marketing Like Taylor Swift
122: 5 Reasons Why Dog Daycare Businesses Fail
121: Black Friday Deals Done Right
120: The 17 Laws of Success
119: Using Email Newsletters To Connect With Customers
118: Work-Life Balance For You AND Your Staff
117: How To Avoid Burnout
116: Solo Dog Play as a Service
115: Customer Appreciation
114: Staff Appreciation
113: Running Limited Time Offers
112: Getting Your Business Found Online
111: Pruning Your Business
110: Resort Spotlight - K9 And Co Adventure Camp
109: Benefits of Content Marketing
108: Resort Spotlight: Playful Pack
107: 10 Ways To Increase Website Conversions
106: Connecting Better With Your Customers
105: Resort Spotlight: The Bark Yard
104: Starting, Expanding & Selling Your Business
103: Should You Offer Discounts
102: Summer Marketing Ideas
101: Boosting Daycare Numbers On Slow Days
100: How To Improve the #1 Asset To Your Business: YOU
99: 7 Key Factors For Long Term Growth
98: My Top 5 Marketing Campaigns For Dog Daycares
97: Financing Options To Fund Your Business
96: Exploring Buying Into a Franchise
95: How To Price Your Services
94: Rolling Out New Services
93: Text Message Marketing
92: Swimming As A Service
91: Timing Your Marketing Campaigns
90: Handling Dog Fights In Daycare
89: Should You Get Your Staff Certified
88: The Magic of Memberships
87: Utilizing Your Unique Selling Proposition
86: Increasing Client Retention
85: How To Manage Your Staff Better
84: Day Training and Board & Train Programs
83: 8 Things Your Website Needs To Have
82: The State of The Dog Daycare Industry and What's To Come in 2023
81: Using Video To Grow Your Business
80: Creating Your Marketing Calendar
79: Google vs. Facebook Ads
78: Rescuing Lost Customers
77: Choosing Quality
76: Creating a Better Company Culture
75: How To Only Work With Awesome Clients (and Eliminate Pain-In-The-Butt Customers)
74: Creating Disney Magic In Your Business
73: How to Keep Customers Longer
72: Enrichment Based Daycare
71: The Power of Networking (And How To Do It)
70: Using Events To Excite Customers
69: Improving Your Communication Throughout Your Business
68: How To Outdo and Outlast The Competition
67: Tips For Assessing New Dogs
66: How To Manage Play Groups
65: Should You Hire A Coach?
64: How To Get More Hours In Your Day
63: The Cage-Free Boarding Business Model
62: Strengthening Your Brand with Email Marketing
61: Using Surveys To Improve Your Business
60: How To Set Up Your Business For Long Term Success
59: Becoming More Than Just a Daycare To Your Customers
58: 10 Ways to Get Your Website to Rank Higher On Google
57: Why You Should Attend Conferences
56: Better Communication With Your Staff
55: How The Dog Patch Created Massive Growth Over Their First Year
54: How Wag Days Doubled Their Business In 3 Months
53: Getting Your Business To Go Viral
52: Overworked and Overstressed: How To Help You Feel & Perform Better
51: How To Create Raving Fans Out Of Your Customers
50: Making Training a Main Service with Daycare
49: Diagnosing Problems with Your Customer Machine
48: Dealing With Problem Customers
47: 8 Common Mistakes Dog Daycares Make
46: Different Kinds Of Marketing Available To You
45: 8 Tips To Make Your Business Run Smoother
44: Creating New Revenue Streams Within Daycare
43: Improving Your Sales Process
42: Incorporating Training Into Your Daycare Services
41: Using Facebook Groups To Grow Your Business
40: Success Tips From a Boutique Dog Daycare
39: How To Price Your Services
38: Staff Recruitment and Retention with Jennifer Wolf-Pierson
37: Marketing To Your Existing Customers
36: Grooming Services In Your Daycare
35: Organizing & Automating Your Business
34: How To Have a Successful Business Long Term
33: 6 Ways To Improve You For Your Business
32: Planning For Success In The New Year
31: Creating a Puppy Program In Your Daycare
30: 9 Things Your Website Needs To Have
29: Standing Out As Competition Grows
28: Creating Your Marketing Plan
27: How To Charge More For Your Services
26: Taking Better Care of Your Customers
25: How To Organize & Automate Your Business
24: What To Do When Business Is Good
23: Improving Your Finances With Susan Briggs
22: Strategic Planning with Patric Lyons
21: 5 Ways To Get More Leads & Customers
20: Creating Systems with Phillip Paris
19: Ten Things Successful Dog Daycare Owners Do
18: Using Facebook Ads To Grow Your Dog Daycare
17: Proper Follow Up
16: The Right Way To Onboard a New Customer
15: Should You Update Your Website
14: Stop Waisting Time and Focus on What's Important
13: Getting More Online Reviews
12: Spotlight Session with Pup Stars Pet Care
11: How To Be Proactive and NOT Reactive
10: Building Your Brand Awareness
9: How To Start Your Business Right with Robin Bennett
8: Understanding Your Market & Customers
7: Social Media Posting Tips
6: The Formula To Expand Your Growth & Profit
5: Embracing New Technology to Grow Your Business
4: SMART STAFFING: Creating Good Employees
3: SMART STAFFING: Finding & Hiring People
2: Dog Daycare Tips with Jessica Finnegan
1: How To Determine What To Spend On Marketing