All Episodes
Ratchet+Wrench Radio — 458 episodes
AI in the Bay: How Shop Owners Are Building Custom Bots That Actually Work
Motivation That Moves the Shop Forward
From Transactions to Trust
Give Up What You Don’t Need
Work-Life Balance Isn’t a Luxury—It’s a Leadership Skill
From “Office Lady” to Industry Advocate: Michelle Pippin on Building Confident Women Leaders in Auto Repair
Recycled, Reliable, Ready: Why Smart Shops Are Turning to Recycled OEM Parts
Carrying the Torch: Tonnika Haynes on Leading Brown’s Automotive Into the Next Generation
Old School, New Speed: Why Two-Way Radios Still Belong in the Modern Auto Repair Shop
From First Visit to Forever Customer
Fearless to Courageous
Shifting the Industry: Inside Tektonic 2026 with Sunil Patel
From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter
Margin Under Pressure: How Surcharging Helps Shops Fight Rising Costs
Skating to Where the Puck Is Going: Why the Aftermarket’s Future Depends on Education and Leadership
Beyond the Bays: Why Shop Owners Must Understand Their Numbers to Protect Profits
What 2025 Taught Us About the Aftermarket—And What Comes Next
Fight Forward
The Overlooked Goldmine: What Auto Shop Owners With Silent Partners Don’t Realize About Exit Planning and Tax-Free Gains
From Food Stamps to Small Business of the Year: The Relentless Leadership of Kendall Warnock
A Century in Motion: The Veenstra Legacy at 100 Years
Meet Ratchet+Wrench’s Newest Columnist, Katie French
Building the Next Generation: How ASE Foundation Standards Are Shaping Tomorrow's Technicians
Fire Safety 2.0: The Risks Your Shop Can’t Afford to Ignore
Bridging the Technician Gap: How Shops Can Adapt to the Industry’s Biggest Disruption
Mind Your Business
The Power of Support: Building Strong Connections for Mental Health in the Automotive Industry
Smart Giving, Bigger Savings: A Guide to Year-End Charitable Strategies for Shop Owners
Big Thanks, Small Budget: Smart Ways to Show Employee Appreciation
Trust in the Bay: How Educating Customers Builds Lasting Loyalty
Focus on the Outcome
The Art of Aging Gracefully: Servicing Older Vehicles
The Dynamic Story of Dwayne Myers
Women in Auto Care at AAPEX 2025: Inspiration, Awards, and Opportunity
Gearing Up for SEMA with Tom Gattuso
The "I Will" Attitude
Who is Rob the Blonde Mechanic?
Long Live Your Story
Christian Brothers' $12M Investment in Training Excellence
Tech Talk: R-1234yf in Focus – Regulations, Innovations, and Industry Insights
Conquering Your Fear of Speaking: From One-on-Ones to Keynotes
Lead From the Frontlines
Digital Inspections: How DVI and MAP Standards Are Transforming Auto Shop Trust
Tale of Two Shops: The Great Turnaround of 2025
The Four Pillars of Success
Bonus: Follow Up, Follow Through
Taking Your Customer Service From Great to World Class
Tariffs, Inflation, and the Changing Automotive Landscape
Failure Isn't Fatal
ASE's Dave Johnson: The Future of Automotive Education and Why Certification Still "Means Something”
What Your Numbers Are Trying to Tell You
From Matchbox Cars to a Million-Dollar Shop: Charlie Zlatkos' American Dream
Five Lessons from the Synergy Auto Juneteenth Crisis
What's Next for Right to Repair Legislation?
Growing as a Leader
Podcast: How to Be Leader in All Times
Time to Level Up: Real-World Best Practices That Actually Work
ADAS Readiness in Today's Shop
How Your Mental Health Affects Your Business Decisions
The Road to Repair: Why the Customer Journey Starts Online
Turning Around a Failing Shop and Executing a Plan for Growth
How to Increase Customer Loyalty
It's Not What You Say, It's How You Say It w/Kathleen Callahan
Don't Treat Your Vendors That Way
Forecast and State of the Industry w/Mike Bennett
Two Sisters: An EV Shop and an ICE Shop
Selling, Upselling, and Overselling
Editor Ecclesia #2 w/Chris Jones & Ivan Rioja-Scott: What Makes a Shop Owner?
Make Social Media a Tool for Growth and Transparency w/Jacki Lutz
Addressing the Technician Shortage and the NAPA Team Tool Rebate
The Journey to Find the Right Coach w/Tonnika Haynes
Peace of Mind or Damage Control? The Case for Proactive Security in Auto Repair
Thinking About Selling your Shop? Here's is how w/Jesse Jackson of Mango Automotive
How to Build an Automotive Repair Shop Brand
Understanding Every Minute of Your Effective Labor Rate
Tara Topel on Building a Brand, Choosing the Right Coach, Recruiting Techs, and More
Editor Ecclesia w/Chris Jones & Ivan Rioja-Scott: AI, Tariffs, RWMC, & More
Why Are We Trying to Get Approvals for Everything on The DVI?
The Single Shop Model vs. The Franchise Model
Effective Strategies for Attracting Top Technicians
Carm Capriotto: Instilling a Culture of Pride in the Industry
How to Implement and Grow your Business Through Shop Culture
AAPEX Live Series: Fernando Miranda on Choosing the Right Coach, Expanding Your Business and More
What Does the Tekmetric and Shopgenie Merger Mean to your Business
Tax Strategy and Company Structure: Best Practices
Stellantis SVP for Global Circular Economy, Alison Jones, on Sustainability and Bottom Line
Leveraging asTech Mechanical to Regain Control of Your Schedule
The Keys to Expanding into the Multi-store Model
From $7 Million to $14 Million: Personal Growth to Business Success
How a Detailed Business Plan Can Improve Your Chances of Early Success
Why Customers Defer Jobs (and How to Fix It)
The Mental Health Toll of Shop Ownership
Get Your Marketing into High Gear
Keeping People Interested: How Small Gestures Lead to Big Results
Keeping Customers Loyal Through Appreciation Marketing
How Niche Shops Can Expand Services
How Leaders Become Limitless
Talking Shop: Alex Noll of ABR Houston
Podcast: Can Online Scheduling Increase Car Count?
Can AI-Based Service Advisors Change the Game?
Ready to Sell Your Shop? Here's How
Podcast: Profitable Partnerships: The Power of a Business Development Office
How Standardizing Processes Leads to Success
How to Handle Customer Complaints In-Person and Online
Is Predictive Maintenance Better Than Recommended Maintenance?
Successfully Managing Conflict in Auto Repair Shops
The Impact of Servant Leadership
How an App Can Turn Average Customers Into Loyal Members
Discussing Shop Processes with Dr. Dana Nkana
Getting Started with AI in the Shop
Becoming Radically Transparent with Customers
A Look Back on Worldpac STX 2024
Running a Profitable, Sustainable, and Enjoyable Shop
5 Exceptional Traits of Gen Z Employees
How NACAT Serves Automotive Educators
Turning Comebacks Into Opportunities
Meeting the Automotive Aftermarket's Most Pressing Needs
Enhance Your Service with The DVI Quadrant
Achieving Clarity Through Failure
Growing From Mistakes to Become a Better Shop Owner
How to Hire Faster (and Retain Longer)
Strong Shop Culture Begins with Onboarding
Highlights from VISION 2024
Getting Naked to Get Clarity
How to Get Results While Networking at Conferences
Opening the Lines of Communication (Replay)
Success Tips for Auto Repair Shop Coaches
Deconstructing Technician Pay Plans
The Small Shop Success of Walker's Garage
Staying One Step Ahead of the Market
Getting a Direct Hit with Direct Mail
Talking Shop: Tech One Automotive
2023 Wrap Up & Announcements
How I Built a Massive Social Media Following for My Shop | Chris Enright
How to Create a Learning Environment within the Shop | Jeff Furrow
Not Your Everyday Auto Repair Shop | Mike & Susan Henn
Believe in Yourself and Stay the Course | Rachel Spencer
Growing Oceanside Auto and Managing Gen Z Technicians | Daniel Stewart
Talking Shop: Dave’s Pro Auto Service | Stephannie Maneval
How to Vet, Hire and Retain Your Technicians | Doug Grills
Knowing How Your Techs Learn to Leads to Better Performance | Dave Boyes & Ron Shanas
Keys to Customer Retention and Higher Car Count | Connor Tracy
Marketing is About Getting More Customers | Ryan Burton
Creating a Brand Customers Will Love | Taran Sodhi
8 Reasons Why Techs Quit Auto Repair Shops | Chris Lawson
Why One Size Doesn’t Fit All | Joe Marconi
How We Created Our Mobile Diag and Training Company | Keith & Liz Perkins
2023 RWMC Speaker Series | Meet Lucas Underwood
2023 RWMC Speaker Series | Meet Darrin Barney
2023 RWMC Speaker Series | Meet Phil Carpenter
Giving a Voice to Everyone in the Industry | Tara Topel
2023 RWMC Speaker Series | Meet Lauralee Schmidt
How I Lead to Get The Best From My Team | J.J Mont
2023 RWMC Speaker Series | Meet Chris Knuth
Placing Excellent Above Satisfaction | Anthony Bodine
Is Your Bottom Line an Afterthought? | Murray Voth
Growing Your Business with Data-Driven Marketing Techniques: Sponsored Podcast
Securing Your Shop’s Data | Sunil Patel
Optimizing Your Website for Success | Tony Mercury
Are EV Tires a Viable Profit Center? | Tim Eisenmann
How I Created My Shop’s Brand Story and Vision | Rob Choisser
How I Became a Million-Dollar Service Advisor | Chelsea McDonald
The Interesting History of Kenwood Tire & Auto | Spencer Carruthers
How Branded Merchandise Helps Our Shop | Susan McGrath
Why I Hired a Coach (and Why You Should, Too) | Kevin Oswald
Can Shopgenie Change How Shops Do Business? | Kieran O’Brien
Why We Started Four-Day Workweeks | Erin Vaughan, Kinetic Auto Service
Why I Invested in an EV Charger | Matt Lofton
Developing Rock Star Service Advisors | Jeremy O’Neal
How I Get More Customers Using Digital Marketing | Andrew Knudsen with Dan Vance
How I Built and Operate Hailey Auto Clinic | Alex Dunn
How Shops Can Easily Access OEM Repair Information | Mark Allen, OEM1Stop
What I’ve Learned as a First-Time Shop Owner | Jesse Sammons, Thoroughbred Motors
Setting Boundaries and Managing Customer Expectations (w/ Tonnika Haynes)
Podcast: The Life of Shop Owners w/ Joe Marconi
How to Establish Trust and Win Customers Online - Part 2 (w/ Jimmy Lea)
How to Establish Trust and Win Customers Online - Part 1 (w/ Jimmy Lea)
How We Set Up Our Shop for ADAS (w/ Silver Lake Auto and Tire Centers)
Podcast: 2023 Best Workplaces: Curt’s Auto Repair
Podcast: 2023 Best Workplaces: SimplyTRUE Auto Group
Rissy Sutherland on Her Past, Her Passion and Her Pursuits
Nonprofit Auto Repair: From Social Worker to Shop Owner (w/ Kathy Heying)
Talking Shop with Jeff Beck of Beck’s Garage
Podcast: Mango Automotive’s National Growth Plan (w/ Jesse Jackson)
Podcast: Providing Modern Tools for Today’s Automotive Students (w/ Suresh Krishna)
Podcast: Stellantis Shows Its Hand and Other Right to Repair Updates (w/ Bob Redding)
Podcast: Ratchet+Wrench Management Conference Announcement
How to Recession-Proof Your Shop (with Brad Fink)
How to Approach Electrification (with Chris Salvo)
What Techs Want in a Shop (w/ Jimmy Alauria)
Write Ads That Make Technicians Respond (with Chris Lawson)
How Honest Wrenches Built a Winning Culture (with Travis Troy)
Talking Shop with Tim Suggs & Rachel Grewell of Turbo Tim’s Anything Automotive
What’s Your Mission? (w/ Chris Cloutier)
Can APAC ATI Solve the Auto Technician Shortage? (w/ Chris Knuth)
How to Build Your Apprenticeship Program (w/ Mitch Moncur)
AAPEX Bonus: Lauren Beaulieu of Advance Professional
Podcast: How Ortho Brings Voice Assistance to Shop Bays (w/ Kim Conti)
What Is ADAPT Anyway? (w/ Hanna Bubser)
From Technician to Owner (w/ Daniel Gonzalez)
Podcast: How to Get Media Coverage for Your Shop (w/ Mickie Kennedy)
Bonus: California & The Future of the Aftermarket
Today’s Class Trains Techs Using an App (w/ David Boyes)
How Carolyn Coquillette Built Shop-Ware
How to Get Your Team Talking w/ Deanna Baumgardner
Identifying Shop Inefficiencies w/ Alex Bunkers
Rural Shops: Jennifer & Tony Ringham of Precision Imports
How to Overcome the Technician Shortage (w/ Cecil Bullard)
Setting Future Techs Up for EV Success
Preparing Your Shop for EVs & ADAS (w/ Ben Johnson)
Dissecting Mail Shark’s New Auto Care Customer Survey (w/ Josh Davis)
Right to Repair Decision Could Be Coming Soon
How Great SEO Attracts People to Your Shop
How to Level Up Your Service Writer (w/ Guy Roberts)
How Ashot Iskandarian Built Shopmonkey
Staying on Brand (w/ Aaron Stokes)
Stop Inconveniencing Your Customers (w/ David Avrin)
How Sunil Patel Built Tekmetric
Growing Through Car Count (w/ Aaron Stokes)
Increase Your Productivity by Saying ’No’
Best Workplaces 2022: Silver Lake Auto and Tire Centers
2022 Best Workplaces: 59 Auto Repair
2022 Best Workplaces: Quality Automotive Servicing
The Next Generation of Shop Leaders
How an EV Repair Program is Succeeding at a Maine College
Employee Retention Begins with Culture
Exit Strategies and Succession Planning
Understanding EV Fire Risks
Jiffy Lube Rolls Out EV Services
The Keys to Confronting Conflict
Sponsored Podcast: The Future of Parts Ordering
How to Woo Customers, Protect Your Business and Nail New Hires
The Struggles that Shop Owners Face
Productive Vendor Relationships
Podcast: Make Telematics Work for Your Shop
Taking Advantage of the Holiday
How to Master Digital Marketing
Why You Struggle to Hire
Integrating Technology in Auto Repair
ADAPT Automotive Technology Summit Preview
The Benefit to Hiring Veterans
How to Build a Culture
Becoming a Manager
Making Sense of Marketing
Finding Your Balance
SPONSORED: The Why and How of Social Media
Develop a Plan for the Future
Podcast: All-Star Award Runner Up Jeffrey Roy
Podcast: All-Star Award Runner Up Lucas Underwood
Ratchet+Wrench All-Star Award Winner Matt Lachowitzer
What Makes a Bad Customer Experience?
How to Deliver Bad Customer News
How to Tap the MSO Mindset
Part 2: Maximizing Work Opportunity
Can Trust Outweigh A Bad Customer Experience?
How to Talk Price with Transparency
Why Customers Return to a Bad Shop Experience
Maximizing Work Opportunity
How to Approach Sudden Growth
How to Build Your Best Legal Line of Defense
When Do You Really Need to Prepare For Electric Vehicles?
How to Gain Ground With LinkedIn
Why Consumers Avoid Repair Shops
Your Field Guide to Hiring and Firing
Your Guide to Social Media Marketing Dos and Don’ts
Keeping Ahead of Today’s Tech Shortage
The Making Of A Mobile Repair Business
How to Build Emotional Customer Connections Post-COVID
How a Small Shop Launched Its Own 501C3
How to Time Your Next Shop Remodel
Becoming a Bilingual Business
Simple Tips to Optimize Your YouTube SEO
Making Appointments in 2021
A Beginner’s Guide to Geofencing
Unlock the Power of the Working Interview
How Thinking Small Can Boost Shop Efficiency
The Importance of Creating a Retirement Plan
Training Is Essential
Overcome Gatekeepers to Reach Decision-Makers
Tax Updates From the Pros
How to Make the Most of a Slow Season
A Helping Hand
Electric Vehicles: Major Disruption or Major Opportunity?
The Changing Landscape of Online Reviews
The Power of Keeping Good Company
How to Move Forward from Tough Times
How to Tackle Year-end Planning—And Stick With It
Rebounding from Near-Disaster
Can You Handle Growth?
Fall Back in Love with Your Business
How to Recognize—and Stop—Burnout
Why Burnout is Holding You Back
Tips for Managing Shop Finances and Forecasting
Lead: Overcome Analysis Paralysis
How Discount Coupons May Destroy Your Business
The 3 Ms of Marketing
Lead: Budgeting Time for ROI
From the Editors: Industry Trends—Then and Now
Why Employee Incentives Aren’t the Solution
Connecting A Community
Lead: Replacing Key Staff
Why Ransomware Attacks Are More Common Than You Think
RW All-Star Awards: Manager
RW All-Star Awards: Admin
RW All-Star Awards: Wild Card
RW All-Star Awards: Shop Worker
Solve a Dip in Efficiency and Productivity
Grow: How to Identify Team Players
Listen: This Week’s Top News Stories
From the Editors: Overcoming Turnover
Innovate: Technician Motivation
Listen: This Week’s Top News Stories
How I Did It: Hit My Best Sales Day Ever
Listen: This Week’s Top News Stories
Grow: Getting Outside Help
Lead: Have the Tough Conversation
Innovate: Consumer Psychology
Innovate: Consumer Psychology
How I Did It: Overcame My Fears
Grow: Breaking Down Coronavirus Loans
Lead: Becoming a Voice for the Industry
Innovate: Influencer Marketing
How I Did It: Kept My Business Alive
Listen: This Week’s Top News Stories
Lead: Fear Is Contagious
Grow: An Additional Profit Center
From The Editors: The Mindset Every Leader Needs to Adopt
Innovate: Marking During a Crisis
Listen: This Week’s Top News Story
Grow: Adapting to an Online Chat Platform
Listen: This Week’s Top News Stories
Lead: Boost Morale
Innovate: Changing Up Business Practices
From the Editors: COVID-19 Survival Tips
Listen: This Week’s Top News Stories
How I Did It: Made My Voice Heard
How I Did It: Tips for Handling COVID-19
Listen: This Week’s Top News Stories
Listen: This Week’s Top News Stories
Grow: Overcoming the Coronavirus Pandemic
Listen: This Week’s Top News Stories
Lead: Community Outreach
Listen: This Week’s Top News Stories
Innovate: A Tire Changing Robot
Weekly News Round Up: March 3, 2020
From the Editors: How Underdogs Triumph Over Adversity
How I Did It: Created the Best Workplaces
Grow: Sticking to Your Goals
Lead: Increase ARO
Innovate: Tips for Creating a Podcast
From The Editors: The New Golden Rule of Leadership
How I Did It: Attracted the Next Generation
How I Did It: Hired Outside My Comfort Zone
Lead: The KPI You Should be Tracking
Grow: Expand Your Marketing Tactics
Innovate: Master Publicity
Lead: Dealing with a Toxic Employee
How I Did It: Creating a Solution to a Problem
Innovate: Create a Marketing Calendar
Grow: Recruiting the Best
Lead: Show Appreciation
Innovate: A Personal Account of the Tech Shortage
How I Did It: The Customer Focus
The Consolidation Threat
Grow: Stress Management 101
Lead: Creating a Fearless Environment
Grow: Master Social Media
How I Did it: Modernize My Shop
Innovate: Positive Guidance
Grow: The Benefits of Mobile Repair
How I Did It: Elevating Customer Service
Sponsored: The 4 Key Components of Direct Mail
Lead: How to Be a Role Model
Innovate: Trends in Marketing
Lead: Benefits of Using Flat Rate
Grow: Building Self-Sufficient Staff
Innovate: Recruiting Techs
How I Did It: Creating an Effective Culture
Lead: A Full Leadership Self-Evaluation
Grow: Building Leaders with the Right Tools
How I Did It: Becoming a Marketing Master
Innovate: Feeding the Monster
Grow: Become a Talent Magnet
Lead: Perfecting Staff Meetings
How I Did It: Forming a Successful Auto Repair Coalition
Innovate: Solving the Diagnostics Training Dilemma
How I Did it: Moving Away From Transactional Relationships
Lead: Identifying Opportunity
Innovate: A Creative Take on Shop Culture
Grow: Finding Your Passion
How I Did It: Mastering the Call
Lead: The Danger with Taking Risks
Innovate: Marketing with a Personal Touch
Innovate: Bruce Howes and the Power of Process Maps
Innovate: Extreme Ownership Yields Success
Lead: Never Stop Advertising
Innovate: Old-School Media for New-School Customers
How I Did It: Weathering the Storm in Nome, Alaska
How I Did It: Weathering the Storm in Nome, Alaska
Grow: No Business is an Island
Lead: Don’t Wait ’til the End of the Month
How I Did It: Treat Your Staff
Innovate: Brian Bowersock & Ask the AutoMan Radio Show
Lead: Look Ahead to 2019 With a Vision and a Plan
How I Did It: Leon Anderson
Grow: Running a Family Business
Innovate: Stubbornness to Persevere
Disrupt: Preparing Entry-Level Employees for Success
Innovate: Creating an Off-Site Office
How I Did it: Staying Healthy as a Shop Owner
Lead: Hitting Your Shop’s Goals
Innovate: Understanding Your Closing Ratio
Grow: Get the Most Out of Your Online Marketing
Lead: Find the Perfect Manager for Your Shop
How I Did It: Judi Haglin
Grow: The Inter-Industry Relationships that Push Your Shop Forward
Carmates Responds to Concerns Raised by Shop Owners
Innovate: Making the Most of Digital Inspections
Lead: Inspiring Employees When You Feel Uninspired
How I Did It: Frank Leutz
Innovate: Setting Yourself Up for a Business Loan
Lead: Eliminating Time Wasters in the Shop
Grow: Building a Pipeline of Employees
Innovate: Developing a Successful Onboarding Process
How I Did It: Jeff Matt
Innovate: A Top-Down Approach to Improving Efficiency
Grow: Fighting the Technician Shortage
Lead: Surviving the Slow Days
How I Did It: Brian Sump
Innovate: The Past, Present and Future of Shop Technology
Lead: The Basics of Branding
Grow: Becoming a Social Media Guru
Innovate: Preparing Your Business for Profitable Expansion
Jim Lang on Carl Icahn, Dealerships’ Market Share, Impact of Ride-Sharing
Innovate: Attracting Your Optimal Customer
Lead: Following the Cash Flow
Grow: Mentorship and Motivation
Innovate: Perfect Your Verbal Business Card
Innovate: Transforming Your Company’s Culture
Lead: The Power of Influence
Grow: Setting Up a Training Program
Inside VISION’s Hi-Tech Training & Expo
Innovate: Growing Your Own Technicians
Lead: The First Steps to Improving Your Shop
Grow: Inside the Indy Shop’s Path to Success
The Importance of 20 Groups
Valuing Your Employees Can Grow Your Business
A Systemized Process for Tracking KPIs
The Next Wave of Shop Owners
Keys to Being an Effective Marketing Director
Why You Should Raise Your Labor Rates
Setting Up a Successful Apprenticeship Program
Inside Industry Technology
Making Telematics Part of Your Business Model
Giving Back to the Community
Taking a Shop Digital
Achieving a Double-Digit Net Profit
Mitch Schneider Reflects on 50 Years in Auto Care