All Episodes
Service Notes — 92 episodes
Rina Brahmbhatt and Anu Bulusu: Grit and Game Plans: Navigating a Career in Technology
In remembrance of Alan Nance....Rina & Alan
“Curiosity, Compassion, and Continuous Learning—That’s the Real Career Path.” – Rina Brahmbhatt and Tanya Boyd
“Stay Curious, Stay Creative—and Never Stop Growing One Day at a Time.” – Rina Brahmbhatt and Tanya Boyd
“Let Your Creativity Roam—In Swamps, Stories, and Every Shade of Life.” – Rina Brahmbhatt and Tanya Boyd
“Being an empathetic and kind leader inspires people to give more.” – Rina Brahmbhatt and Tanya Boyd
“Experiment, Iterate, and Let Curiosity Lead Your Learning.” – Rina Brahmbhatt and Tanya Boyd
“Lead with Compassion, Communicate with Clarity, and Roll with the Changes.” – Rina Brahmbhatt and Tanya Boyd
“Every Project Teaches You Something—Even the Ones You Don’t Love.” – Rina Brahmbhatt and Tanya Boyd
“Learn, Adapt, and Lead—Even Without a Tech Background.” – Rina Brahmbhatt and Tanya Boyd
“Play the Long Game—Be Kind, Connect, and Grow.” – Rina Brahmbhatt and Tanya Boyd
“Curiosity, Connection, and Change: A Journey Through Service, Self, and Leadership.” – Rina Brahmbhatt and Orian Mendes
“Challenge Yourself to Do Something Different.” – Rina Brahmbhatt and Orian Mendes
“Women in IT: Building Networks, Not Rivalries.” – Rina Brahmbhatt and Orian Mendes
“Don’t Let AI Think for You—Read, Reflect, and Connect with People.” – Rina Brahmbhatt and Orian Mendes
“Go Fast, but Go Fast Safely—Balance Innovation with Sustainability.” – Rina Brahmbhatt and Orian Mendes
“Be Adaptable and Know the Value You Bring.” – Rina Brahmbhatt and Orian Mendes
“Bringing People Together Is Where the True Value Happens.” – Rina Brahmbhatt and Orian Mendes
“From Service Desk to Sweet Success: Lessons in IT, People, and Problem-Solving.” – Rina Brahmbhatt and Kim King
“No Fluff. Just Get It Done.” – Rina Brahmbhatt and Kim King
“Let’s Use the Existing Process We Have — There Are Such Things as Exception Processes.” – Rina Brahmbhatt and Kim King
“You Need to Talk to Your People and Understand Where You Are.” – Rina Brahmbhatt and Kim King
“Align the Process Before the Tool—Then Enjoy the Cake.” – Rina Brahmbhatt and Kim King
“Let’s Get It Fixed—People First, Technology Second.” – Rina Brahmbhatt and Kim King
“Look Through the Client’s Eyes and Keep Them in the Loop.” – Rina Brahmbhatt and Kim King
“Balancing IT Chaos and Family Life—All from Home.” – Rina Brahmbhatt and Kim King
“From Chaos to CAKE: Turning a Crisis into a Sweet Success” – Rina Brahmbhatt and Kim King
“Talk to People. That’s Where the Real Learning Happens.” – Rina Brahmbhatt and Ramy Shehata
“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata
“Wrong Data In, Wrong Decisions Out: The Human Edge in an AI World” – Rina Brahmbhatt and Ramy Shehata
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata
“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata
“In 2027, AI Will Run Without Oversight. That’s What Scares Me.” – Final Thought with Rina Brahmbhatt and Prof. Ahmed Banafa
“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa
“The Minute You Think You’ve Learned Enough, It’s Time to Go Down” — Rina Brahmbhatt and Prof. Ahmed Banafa
“If You Can’t Explain It Simply, You Don’t Understand It” – Rina Brahmbhatt and Prof. Ahmed Banafa
“Not Everyone Needs to Code — But Everyone Needs to Understand” – Rina Brahmbhatt and Prof. Ahmed Banafa
“Find your space in AI” – Rina Brahmbhatt and Prof. Ahmed Banafa
“You’re the Pilot, AI Is Just the Copilot” – How to Stay Relevant in the Age of AI – Rina Brahmbhatt and Prof. Ahmed Banafa
"AI Feels Like the Internet All Over Again—Just in Fast Forward" – Rina Brahmbhatt and Prof. Ahmed Banafa
"One Phone Call Can Change Your Life, and the Internet Changed Everything" – Rina Brahmbhatt and Prof. Ahmed Banafa
“People Remember How You Made Them Feel, Not Just What You Built” – Rina Brahmbhatt and Hind Diouani
"Technology Evolves, But It’s People Who Define Its Purpose" – Rina Brahmbhatt and Hind Diouani
"Learning to Learn Is the Real Skill – and It Never Ends" – Rina Brahmbhatt and Hind Diouani
"No One Will Build Your Career for You — Take Ownership, Seek Clarity, Show Up" – Rina Brahmbhatt and Hind Diouani
“You Don’t Have to Build It to Lead It: The Power of Support Roles in Tech” – Rina Brahmbhatt and Hind Diouani
Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch
Being Authentic in IT Service Management - Rina Brahmbhatt and Karen Brusch
Lesson Learned in IT Service Management Career Journey - Rina Brahmbhatt and Karen Brusch
Being you in IT Service Management - Rina Brahmbhatt and Karen Brusch
Heathrow - No business continuity - Rina Brahmbhatt and Karen Brusch
Pivoting to different roles in IT Service Management - Rina Brahmbhatt and Karen Brusch
SLA Manager to becoming Head of IT Service Management - Rina Brahmbhatt and Karen Brusch
Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
Rina Brahmbhatt and Priyanka Sharma - Final Episode
Rina Brahmbhatt and Priyanka Sharma - Episode 4
Rina Brahmbhatt and Priyanka Sharma - Episode 3
Rina Brahmbhatt and Priyanka Sharma - Episode 2
Rina Brahmbhatt and Priyanka Sharma - Episode 1
Rina Brahmbhatt and David Cannon - Full Episode
David Cannon and Rina Brahmbhatt - Episode 6
David Cannon and Rina Brahmbhatt - Episode 5
David Cannon and Rina Brahmbhatt - Episode 4
David Cannon and Rina Brahmbhatt - Episode 3
David Cannon and Rina Brahmbhatt - Episode 2
David Cannon and Rina Brahmbhatt - Episode 1
Bonus Episode - Ken & Rina
Rina and Ken - Wrap up with Ken Episode 3
Rina and Ken - AI, Plane without a pilot and importance of ITIL Certification Episode 2
Rina and Ken - Career journey and valuable lessons in IT Service Management Episode 1
ServiceNotes Wrap 2024 with Jeffrey, Kengon and Sherrina
What is ITIL
Season 3. - Full Episode with Jeffrey Tefertiller - Career Advise, AI and more...
Season 3 - Episode 5 where you get to konw Jeffrey and his personal favourites
Season 3 - Episode 4 with Jeffrey Tefertiller Service Management and AI
Season 3 - Episode 3 with Jeffrey Tefertiller How to kick-start your career in Service Management
Season 3 - Episode 2 with Jeffrey Tefertiller Pivoting your career in Service Management
Season 3 - Episode 1 ServiceNotes with Jeffrey Tefertiller
Guest Interview Sherrina Job - Season 2 Full Episode 6
Season 2 - Service Notes Guest Sherrina Job - Episode 5
Season 2 - Service Notes Guest Sherrina Job - Episode 4
Season 2 - Service Notes Guest Sherrina Job - Episode 3
Season 2 - Service Notes Guest Sherrina Job - Episode 2
Season 2 - Service Notes Guest Sherrina Job - Episode 1
Season Finale: Personal Insights with Rhonda Downing
Service Notes - Part 5 Rhonda Downing Did we miss the mark?
Service Notes Episode - Rhonda Downing's Part 4 Words of Wisdom for newcomers
Service Notes Episode 3 - Rhonda Downing's Part 3 Staying focused, challenges and lessons (including cats)
Service Notes Episode 2 - Rhonda Downing's Service Management journey
Service Notes Episode 1 - Rhonda Downing Part 1 OCM and Technical Change
Service Notes - Coming soon!