All Episodes

#859: University of Phoenix Chief Strategy Officer Ruth Veloria on higher education and the workforce of the future

Introducing The Interface from the BBC

#858: MarketingOps CEO Mike Rizzo on Marketing Operations as a strategic driver of growth

#857: Tealium's Zack Wenthe on the hidden challenge of AI-driven commerce

#856: CRMC Keynote Speaker Kaihan Krippendorff on making sure your brand is a disruptor not disrupted

#855: Fullstory President Jason Wolf on moving from observation to actively assisting digital customers

#854: PGA TOUR's Zach Carlson on creating an amazing fan experience

#853: Sköna CEO Jenny Sagström on design consistency in high-growth brands

#852: Zoom Room CEO Mark Van Wye on agile dogs and agile brands

#851: CRMC Keynote Speaker David Avrin on customer loyalty and being easy to do business with

#850: Newell VP of E-commerce Tambi Younes on expanding the operational limits of ecommerce capabilities

Introducing The Interface from the BBC

#849: Siteimprove CEO Nayaki Nayyar on what it means to take a holistic view of digital experience

#848: CRMC Keynote Speaker Paul Epstein on building deep connections for greater customer loyalty

#847: Acquia CMO Jennifer Griffin Smith on MarTech that delivers beyond the hype

Introducing The Interface from the BBC

#846: Red Points' Daniel Shapiro on brand protection in a deepfake world

#845: Bright Data Chief Product Officer Ariel Shulman on why access to real-time web data is critical in the age of autonomous AI

#844: adMarketplace's John Nitti on GEO and the future of paid search

#843: Pega's Matt Healy on the hidden costs of outdated technology

#842: Braze Chief Product Officer Kevin Wang on how AI has forever changed product development

#841: NiCE CMO Michelle Cooper on the most common mistake brands make with AI and CX

#840: Adobe's Hannah Elsakr on what happens after the hype: operationalizing AI at enterprise scale

#839: Medallia's Courtney Shealy on moving contact centers from cost center to strategic asset

#838: BrandShield CEO Yoav Keren on the dark side of digital engagement

#837: Domo Chief Design Officer Chris Willis on what to do about the trust deficit in enterprise AI

Balancing marketing at a global scale with cultural intelligence with Katherine Melchior Ray

#835: Qualtrics' Jordan Harper on using synthetic panels to get real insight

#834: Encore CEO Michael Gants on the importance of the paywall experience

#833: Qualtrics' Ali Henriques on accelerating the speed to insights with synthetic research

#832: Akeneo CEO Romain Fouache on building and maintaining trust while scaling up AI adoption

#831: CSG's Megan Lukitsch on radical simplicity in CX

#830: Design Systems + Systems Thinking: How to Build a Design Language Your Whole Organization Can Actually Use

#829: ActiveCampaign CEO Jason VandeBoom on AI as foundation versus feature

#828: From eTail: Building a long-term creator strategy with Wendy Wildfeuer from Motom

#827: From eTail: Attentive CMO Keri McGhee on getting past AI hype to make the right strategic investments

#826: From eTail: RTB House's Jaysen Gillespie on performance marketing in an era of signal loss and consumer uncertainty

#825: From eTail: Zeta Global Chief Growth Officer Ed See on the expanding (and more demanding) role of the CMO

#824: From eTail: Furniture.com CMO Dan Bennett on how to win the high-consideration purchase

#823: Hostinger CEO Daugirdas Jankus on scaling from a local player to a global force

#822: From eTail: NoFraud Head of CX Breanna Moreno on customer loyalty, post-purchase abuse, and the moments after a sale

#821: From eTail: CommerceIQ's Himanshu Jain and Bill Schneider on delaying the gap between strategy and execution

#820: From eTail: Stitch Fix's Noah Zamansky on bringing back the fun of shopping and integrating agentic AI into retail

#819: Recurrent CEO Andrew Perlman on the role of traditional media companies when there are 1.1 billion active content creators

#818: Informatica's CMO Jim Kruger on data as the foundation for innovation

#817: Canva's Emma Robinson on the power of visual communication in B2B marketing

#816: Shipt's Courtney Owumi on achieving and demonstrating CX ROI

#815: CIBC's Stephanie Leheta on moving from silos to enterprise scale CX

#814: United Rentals' Alyse Fuller on driving real impact without being overwhelmed by data

#813: Big Game Ads Recap: Zappi CMO Nataly Kelly shares the winners and losing advertisers

#812: Capillary Technolgies' Jim Sturm on customer loyalty as enterprise strategy

#811: Sesimi CEO Andy Baker on connecting marketing strategy with frontline execution

#810: Bynder's Luke Roberts on brand and content governance in a 1:1 omnichannel world

#809: Jacquard Chief Product & Growth Officer Toby Coulthard on sounding verifiably human in an AI world

#808: Resident Expert: Bill Staikos on the market activity in 2025 MarTech & CX platforms and what 2026 will bring

#807: AI21 Labs CMO Sharon Argov on navigating promise vs. reality with AI adoption

#806: NiCE Cognigy VP of Marketing Alan Ranger on agentic customer service

#805: Omnissa CMO Renu Upadhyay on balancing AI innovation with org chart disruption

#804: GenLayer CEO Albert Castellana on AI's accountability gap

#803: Apollo.io CMO Marcio Arnecke on agentic Go-To-Market approaches

#802: eTail's Lena Moriarty on e-commerce in the year ahead

#801: Brandlight CEO Imri Marcus on GEO, AI browsers, and the new search experience

#800: Five9 VP of CX Jenn Edwards on building great customer experience when behavior shifts

#799: ISM President Dave Simon on maximizing retail media network investments

#798: Phill Agnew of the Nudge Podcast on the psychology of successful marketing and CX

#797: Vitam CMO Lisa Avvocato on AI's Growing Role from Search to Transaction

#796: Shutterstock's Allison Sitzman on how to counter the marketing impact gap

#795: Resident Expert: Novi CEO Kimberly Shenk on how agentic AI changes buyer's journey

#794: LiveRamp CMO Jessica Shapiro on building brand trust while automating at scale

#793: PAN Communications CMO Mark Nardone on 2026 predictions and staying ahead of GEO

#792: Replay: Increasing speed to insights with Sid Banerjee, Medallia

#791: Replay: Lovesac CEO Shawn D. Nelson on building a resilient brand in an uncertain world

#790: Replay: Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix

#789: Replay: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo

#788: Year-end review with Greg Kihlström, The Agile Brand

#787: Tray.ai's Stephen Stouffer on AI adoption and why marketers should care about the integration layer

#786: Thrad CEO Andrea Tortella on advertising in your conversational AI

#785: Avaya CTO David Funck on building persistent memory of the customer with AI

#784: Monday.com Global Creative Director Robbie Ferrara on clarifying the benefits of AI

#783: Typeface CMO Jason Ing on the paradox of hyper personalization and brand consistency

#782: Salesforce Marketing Cloud CMO Bobby Jania on the end of "Do Not Reply" marketing

#781: CommerceIQ CMO Sai Koppala on retailer resilience through intelligent operations

#780: Third-party partner experience and security with Haider Iqbal, Thales

#779: Denodo CMO Ravi Shankar on why good data is critical to AI success

#778: Intuit Mailchimp's Diana Williams on moving from fragmentation to holiday sales success

#777: Cisco's Chang Chang on how AI is turning the contact center into a profit center

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising

#775: ZICO Coconut Water Founder Mark Rampolla on brand integrity and the courage to make tough decisions

#774: Seel CRO Laura Huddle on seeing customer returns as an opportunity

#773: Building loyalty and trust through focused innovation with Lindsey Kling, Coterie

#772: Contentful CMO Elizabeth Maxson on AI-augmented human creativity in marketing

#771: Design Systems as a Digital Transformation Catalyst with Nigel Dennis, The Office of Experience

#770: Constant Contact CEO Frank Vella on how B2B marketers and SMBs can partner for success

#769: Zoom CMO Kim Storin on why growth problems are often brand problems

#768: Infios Chief Innovation Officer Eugene Amigud on use-case driven success with AI

#767: Krisp.ai Co-Founder Arto Minasyan on voice AI and the customer experience

#766: Square CMO Lindsey Irvine on connecting with customers through community-driven storytelling

#765: Hexagon AB's George Chang on building a unified system of marketing measurement

#764: Closing the gap between brand promise and brand experience with Mark Wagner, Horizontal Digital

#763: Pega CTO Don Schuerman on how AI can pay down tech debt and accelerate digital transformation

#762: Scaling a brand while maintaining local differentiation with Renaud Delaquis, Coastline Academy

#761: Treasure Data CEO Kaz Ohta and CMO Karen Wood on the AI-driven reinvention of marketing

#760: Nestlé's Daniel Damasio on successful marketing transformation that is both global and local

#759: Transcend's Phyllis Fang on personalization utilizing data privacy by design

#758: Lovesac CEO Shawn D. Nelson on building a resilient brand in an uncertain world

#757: Funnel CEO Fredrik Skantze on the evolution of marketing measurement

#756: Eagle Eye CRO Jeff Baskin on maximizing your retail media network strategy

#755: Sitecore CMO Michelle Boockoff-Bajdek and Microsoft's Talisha Padgett on designed intelligence for marketing

#754: Robin Ross on what happens to retail when your best customers are AI agents

#753: Wrike CMO Christine Royston on building marketing teams for agility

#752: Microsoft Azure Core CTO Marcus Fontoura on innovation and the platform mindset

#751: Traject Data CEO Rochelle Thielen on the role of data in retail

#750: MOO's Corin Mills on the strength of physical marketing in the digital age

#749: Data Axle CEO Andrew Frawley on using identity resolution for stronger customer relationships

#748: Markup AI CEO Matt Blumberg on creating a winning AI-supported content strategy

#747: Shutterfly's Chip Lewis on building a strong content strategy by listening to customers

#746: Microsoft's Kelly Soligon on personalizing the DTC customer experience

#745: Digital experience analytics and VOC with Dave Anderson, Contentsquare

#744: Journey management and driving business results with Mark Smith and Raymond Gerber, Institute for Journey Management

#743: Always-on collaboration between AI and marketing with Devin Kunysz, Salesforce

#742: Making frictionless payments a reality with Peter Galvin, NMI

#741: Managing your brand reputation in real-time with Jeff Hahn, Hahn Agency

#740: Navigating Build vs. Buy with Luv Kapur, Bit

#739: Doing Gen Z marketing right with Smita Wadhawan, Constant Contact

#738: Building marketing strategy when change is the constant with Heidi Bullock, Tealium

#737: Unlocking sustainable growth using AI with Bryan Gernert, Resonate

#736: Taking ROI models from confusion to clarity with Carlos Manalo, The Office of Experience

#735: Creating a winning personalization and testing approach with Muqtadaa Miandara, Upbound Grou

#734: Focusing on the marketing that matters with Tara Corey, Optimizely

#733: Agentic AI delivering business value with Rupali Jain and Kevin Li, Optimizely

#732: Using AI to see video content with Meenal Nalwaya, Reka

#731: Automation and innovation with Karthik Ramakrishnan, Tapestry

#730: Chasing perfection when agility is what's needed with Tom Schmitt, CEO of Radial

#729: The mindset shift needed for AI integration success with Rafael Flores, Treasure Data

#728: The marketing jobs market and AI's role in the job search with Sue Keith, Landrum Talent Solutions

#727: Growing sales in uncertain times with Chris Cubba, Snipp

#726: How AI is changing the search experience and what to do about it with Sean King, Chief Revenue Officer at Veritone

#725: Consumer confidence...and caution...with Eric Miao, Attentive

#724: Social commerce and the customer journey with Janna Navarro, Wpromote

#723: Building loyalty across different generations of travelers with Jeff Zotara, arrivia

#722: Agentic AI in retail with Dan Russotto, Furniture.com

#721: Making the most of peak season with Helaine Rich, ePost

#720: Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix

#719: Composable Customer Data Platforms with Tejas Manohar, Hightouch

#718: Building trust while building a brand with Meika Hollender, Nara Organics

#717: Understanding customers by simulating them first with Mike Taylor, Ask Rally

#716: Streamlining brand partnerships with Alan Gould, Mutual Markets

#715: Increasing speed to insights with Sid Banerjee, Medallia

#714: Keeping up with e-commerce evolution with Lena Moriarty, eTail and Worldwide Business Research

#713: Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics

#712: Compounding returns on your marketing campaigns with Chris O'Neill, GrowthLoop

#711: Making accessibility a priority with Make Paciello, AudioEye

#710: Empowering Employees to Lead Meaningful Change from Within with Steven Malony, CEO of Belkin

#709: The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast

#708: How commerce media is changing advertising with Eric Brackmann, Koddi

#707: Building ROI in the Creator Economy with Brit Starr, CreatorIQ

#706: Building more connected digital experiences with Eric Stine, CEO of Sitecore

#705: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo

#704: Delivering personalization at scale with Yaniv Navot, Mastercard

#703: How AI and Deep Learning is affecting advertising with Jaysen Gillespie, RTB House

#702: What it takes to keep customers loyal with Anna Convery, Verint

#701: No-Code as a Strategic Weapon, with Aytekin Tank, Jotform

#700: Winning and retaining the distracted consumer with Kelsey Chickering, Forrester

#699: Being real about synthetic personas with Narek Vandanyan, Prelaunch

#698: Staying customer-centric in the race to adopt agentic AI with Stephanie Liu, Forrester

#697: Building the total experience for customers with AJ Joplin, Forrester

#696: The network effect on CX of AI plus employees with Jay Pattisall, Forrester

#695: Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot

#694: What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam

#693: Optimizing the post-click customer experience with Riikka Söderlund, Katana Cloud Inventory

#692: The lifetime value of milliseconds in the customer experience with Jaxon Repp, Harper

#691: Gaining agility and results with composable CMS, with Mark Wheeler from Storyblok

#690: Focusing on long-term customer value using next best action with Tine Van Calster, Telenet

#689: Building a culture of agility with Eugenie Lamprecht, Reka

#688: Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank

#687: Customer Experience Design using Generative AI, with Tara DeZao, Pega

#686: Autonomous innovation using predictable AI agents with Peter van der Putten, Pega

#685: Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience

#684: The founder of Reebok and CEO of Syntilay talk about AI-generated product design

#683: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions

#682: Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach

#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin

#680: Agile is about more than velocity, with Gabrielle Wieczorek

#679: Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water

#678: AI gains emotional intelligence with Joshua Goldberg, Zenapse

#677: Why thought leadership is more important than ever with Benjamin Shapiro, host of the MarTech Podcast

#676: The consumer is no longer navigating the map—they are the map, with Ken Hughes, the King of CX

#675: Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys

#674: The continued evolution of e-commerce with Eitan Koter, Vimmi

#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco

#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section

#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels

#670: Embracing Chaos to Get Better Results with Mark DeCarlo

#669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital

#668: The Five Levels of AI with Courtney Baker, Knownwell

#667: The Evolving Role of Visual Data in Construction with Marca Armstrong, Sensera

#666: Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services

#665: Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare

#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL

#663: AI in retail marketing with Uldis Baumerts, Bryj

#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear

#661: Creating a world-class student experience with Mike Milliron, IMG Academy

#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics

#659: The current state of the job market with Sue Keith, Landrum Talent Solutions

#658: Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare

#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia

#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One

#655: AI and Automation in the supply chain with Nick Stuart, RSM

#654: Translating research into cross-functional strategic change with Adam Hagerman, Indeed

#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics

#652: The power of multimodal AI with Dani Yogatama, Reka

#651: AI and in-house creative teams with Jen Rapp, Superside

#650: Maximizing your ad spend with Matt Wasserlauf, Blockboard

#649: How to look at ROAS with Mitsu Kikuchi and Rocco Baldasarre of Shirofune

#648: Breaking down silos between paid and organic search with Matt Shenton, Croud

#647: Achieving retail media success with Ben Dutter, Power Digital

#646: AI in e-commerce with Oren Inditzky, Wix

#645: Building brand trust with Aman Advani, CEO of Ministry of Supply

#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix

#643 Disrupting the recruiting world by combining humans and AI with Heidi Golledge, Jobot

#642: Building brand loyalty by storydoing, with Dawn Fichot, Brompton Bicycle

#641: Creating brand-savvy AI and a marketer-first DXP with Dave O'Flanagan, CEO of Sitecore

#640: Measuring the ROI on Out of Home with Jeremy Flynn from Clear Channel Outdoor

#639: Multisapiens collaboration and the future of the workplace with Dr. Tatyana Mamut, Wayfound

# 638: What's the ROI on those Big Game Ads? Featuring Nataly Kelly, CMO at Zappi

#637: Redefining the customer experience with The Office of Experience and Mack Trucks

#636: Building resilience in customer service operations with John Finch, RingCentral

#635: Taco Bell's Return to the Big Game and Creating a Successful Niche Agency with Guto Araki and Alex Jacobs, Biite

#634: Delivering seamless experiences with CDP, featuring Beth Scagnoli, Redpoint Global

#633: Navigating the future of search with A.J. Ghergich, Botify

#632: Driving measurable retail growth with Cédric Chereau, EagleAI

#631: SMS and meaningful customer connections with Amanda McGuckin Hager, TrueDialog

#630: Can Netflix, Delta, and Amazon teach us how to improve the patient experience? Featuring Adeline Ashley from Sitecore

#629: Why generative AI transparency is so important with Matt Van Itallie, Sema Software

#628: Why leaders need to become more self-reliant with Maha Abouelenein

#627: The forces redefining brand loyalty with Ian Baer, Sooth

#626: Building customer success instead of vendor lock-in with Toya Del Valle, Cornerstone

#625: Creating an agile brand with composable approaches, featuring Chris Bach

#624: 2025 hiring strategies and how to plan with Sue Keith, Landrum Talent Solutions

#623: Is your brand ready for its own AI agent? Featuring Gil Rosen of Amdocs

#622: Balancing AI optimism with realism, with Stefan Weitz, HumanX Conference

#621: The evolving buyer's journey with Liz Robillard and Kristin Schoenstein, WBR

#620: How small businesses continue to thrive with Emily Washcovick, Yelp

#619: Knowing which of your marketing dollars are working, with Mike True, Prescient AI

#618: Working with AI to create better (not just more) content with Nick Gernert, CEO WordPress VIP

#617: Small changes that make big differences to marketing results with Jay Schwedelson, SubjectLine.com

#616: Synthetic personas in market research with Ali Henriques, Qualtrics

#615: Is Black Friday still the star of the holiday season? Featuring Joe Shasteen, RetailNext

#614: How trust, community, and courage are reshaping brands with Chris Savage, Wistia

#613: Building brands through collaboration, innovation, and sustainability with Eric Liedtke, Under Armour

#612: Shared understanding of business needs with Patty Soltis, Upwork

#611: Optimizing e-commerce content with Ashlyn Fulton, D'Addario

#610: Unlocking greater customer loyalty with Aleksander Kaczmarek, CarTrawler

#609: AI-powered DXPs and brand-aware personalized CX with Kathie Johnson, CMO at Sitecore

#608: Why the C-Suite needs to pay more attention to social media, with Dr. Antonis Papatsaras, Hootsuite

#607: Preparing for tiktokified journeys and the search generative experience with Izabela Misiorny, Siteimprove

#606: Connecting experimentation to business outcomes across the journey with Vijay Ganesan, Optimizely

#605: AI agents working across the marketing workflow with Kevin Li, Optimizely

#604: Creating a great post-purchase customer experience with Colleen Coulter, Route

#603: What happens to marketers if Google is split up? Featuring Steven Read, Chief Product Officer at adMarketplace

#602: Breaking down language barriers in customer service with Mike Clifton and Max Schwendner, Alorica

#601: Improving the Customer Experience in a Feedback Recession with Isabelle Zdatny, Qualtrics

#600: AI Agents in Marketing with Raj Rikhy, Microsoft

#599: Increasing AI literacy to improve outcomes with Jason Lapp, Beautiful.ai

#598: Keeping up with consumer payment preferences with Will Mavromichalis at Kount

#597: Engaging with Gen Z on retail with Teddy Solomon, Fizz

#596: The impact of AI on marketing and consumer expectations with Melissa Waters, CMO at Upwork

#595 State of the marketing jobs market with Sue Keith, Landrum Talent Solutions

#594: Designing for infinite moments of truth with Stratton Cherouny, The Office of Experience

#593: Integrating AI into enterprise marketing operations with Adam Brotman, Forum3

#592: Sending the right message at the right time with John Kim, SendBird

#591: Building an accessible digital experience with Jennifer Griffin Smith, Acquia

#590: AI in marketing highly regulated sectors with Nauman Hafiz, Constellation

#589: Product-led Growth and AI with Sonal Mane, Databricks

#588: Powering up your knowledgebase for better CX with Sophie Wyne, Ariglad

#587: Aligning product and marketing in the C-suite and beyond with Tifenn Dano Kwan, Amplitude

#586: Winning E-commerce By Boosting Efficiency with Tobias Sjölin, Boozt

#585: Inventory management to the rescure with Riikka Söderlund, Katana

#584: The power of data and AI in the enterprise with Krishnan Venkata, LatentView Analytics

#583: Redefining success and failure with Jesse Tayler, Founder of TruAnon

#582: Cookieless advertising in a first-party data world with Eric Wheeler, 33Across

#581 The impact of bots on the customer experience with Nanhi Singh, Thales

#580: On-demand production and product data for better customer experiences with Leonard Marano, Lectra

#579: Creating forever customers with Michael Mallett, Medallia

#578: The future of shoppable TV with Peter Hamilton, Roku

#577: Optimizing the patient experience with Tracey Schroeder, Inova Health System

#576: AI and Human Creativity in Marketing with Diana Lee, Constellation

#575: Telling authentic branded stories with Sophie Harris, GoDaddy

#574: Building enterprise-grade Gen AI applications with Sumeet Agrawal, Informatica

#573: The Relationship Between Marketing and Communications with Nikki Festa O'Brien, Greenough Communications

#572: Online marketplace advertising with Regina Ye, Topsort

#571: Unlock Expert Mode: Getting to a B2B E-commerce Strategy with The Office of Experience and Znode

#570: Unleashing the Power of Composable Customer Data Platforms with Kyle Martinowich, GrowthLoop

#569: Building a brand that customers can't get enough of with Jon Davids

#568: Digital signage and brand strategy with Misty Chalk, BrightSign

#567: Engaging e-commerce customers with Daniela Jurado, VTEX

#566: The future of financial services CX with Chris O'Brien, M&T Bank

#565: Why journey management matters, with Eytan Hattem, Cemantica

#564: The cookiepocalypse that didn't happen with Jaysen Gillespie, RTB House

#563: Harnessing technology for good with Larry Weber, Racepoint Global

#562: Empowering the Next Generation of Women in Technology with Cerys Goodall, Vetster

#561: The speed of customer data (and why it matters) with Justin DeBrabant, Chief Product Officer, ActionIQ

#560: Driving business value with data with Steve Fiore, Teradata

#559: The shift from service to sales with Josh Feast, Cogito

#558: When SMS delivers real results with John Wright, TrueDialog

#557: AI and First-Party Data in Print with Stefanie Cortes, RRD

#556: In-play ads and the gaming experience with Shahar Sorek, Overwolf

#555: Optimizing customer retention with Baird Hall, Churnkey

#554: What marketing leaders need to know about AI with Cathy McPhillips, Marketing AI Institute

#553: Automating and Optimizing E-Commerce Operations with Jorrit Steinz, ChannelEngine

#552: Fulfillment, logistics, and the e-commerce experience with Jon Schecter, Autostore

#551: Maximizing holiday sales with Zarina Stanford, Bazaarvoice

#550: The science of CX with Martha Brooke

#549: Winning at Conversational Commerce with Stefanos Loukakos, Connectly

#548: Staying customer-focused amidst expansion with Alice Eweida, Pandia Health

#547: Aligning brand with business strategy with Lori Poer and Nigel Dennis

#546: The Great Hesitation with Sue Keith, Landrum Talent Solutions

#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons

#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara

#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester

#542: Forging Boundless Experiences with Humans + AI with JP Gownder, Forrester

#541 AI adoption is driving enterprise transformation, with Peter van der Putten, Pega

#540: Real-world transformation with Rick Meehean, Church Mutual

#539: Maximizing first-party data using AI with Tara DeZao, Pega

#538: Open source in the enterprise with Jon Stewart, ZenSource

#537: Accelerating the enterprise with AI with Kerim Akgonul, Chief Product Officer, Pega

#536: Incremental data-driven transformation in the enterprise with Tommi Marsans, Verizon Business

#535: The Continued Evolution of E-commerce with Mark Simon, Celigo

#534: Employee Financial Wellness as Competitive Advantage with Nico Simko, Clair

#533: Real-World Application of AI in Marketing and CX with Kathryn Murphy, Twilio

#532: Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial

#531: Customer engagement and loyalty in travel with Jeff Zotara, arrivia

#530: Creating valuable CX using Gen AI with Eli Finkelshteyn, Constructor

#529: Better software testing for improved CX with Stephen Feloney, Perforce

#528: The role of design in shaping the customer experience with Kaaren Hanson, Chief Design Officer at Chase

#527: Optimizing data operations for AI in marketing, with Eric Madariaga, CData

#526: Building extraordinary teams with Martin Gonzalez, Google

#525: Operationalizing AI in the Enterprise with Peter Roschke, Coherent

#524: Gary Vaynerchuk on capturing and leveraging consumer attention

#523: The Dojo model and its transformative effect with TEKsystems, Part 2

#522: The Dojo model and its transformative effect with TEKsystems, Part 1

#521: Predictive Real-Time Marketing ROI with Guan Wang, Snowflake

#520: Alignment of goals and incentives in the enterprise with Michael Vanderhoof, Charles Schwab

#519: The innovation gap, with Tanvir Khan, Chief Digital Officer, NTT Data

#518: Gen AI Governance in the Enterprise with Alon Yamin, Copyleaks

#517: Fostering a culture of continuous improvement with Mana Ionescu, AXOS Bank

#516: Customer and data centricity with Lamees Butt, Zoovu

#515: Predictive analytics and a first-party data strategy with Alan Gilleo, Leap Group

#514: Nimble customer research with Todd Horvitz, Head of Insights, HP

#513: AI & Fragmentation with Afif Khoury, SOCi

#512: When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile

#511: Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash

#510: Missed opportunities with AI and CX with Tony Grout, Showpad

#509: Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health

#508: The self-optimizing enterprise with Don Schuerman, CTO at Pega

#507: Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media

#505: Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain

#504: Deep learning and the cookieless future with Jaysen Gillespie, RTB House

#503: Better customer insights with Matt Butler and Russ Hannig

#502: Cross-functional collaboration plus AI augmentation with Mariam Asmar, Braze

#501: AI and the CMO with Amanda Cole, CMO at Bloomreach

#500: March Madness Special: Hyper-paced CX in the iGaming Industry with Pini Yakuel, Optimove

#499: AI and Digital Transformation with Jonathan Boakes, Infinum

#498: The value of B2B2C E-commerce with Carlos Manalo and Tom Flierl

#497: Great omnichannel CX in retail with Tracey Brown, Chief Customer Officer at Walgreens

#496: The link between creativity and innovation with Anne Jacoby

#495: Pay transparency and the employee experience with Sydney Artt, Anaconda

#494: Maximizing online marketplaces with Todd Walsh, HP

#493: The Top 3 in-demand marketing jobs for 2024 with Sue Keith, Ceres Talent

#492: Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential

#491: Data collection done right with Sean Falconer, Skyflow

#490: AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia

#489: Machine learning in the enterprise with Eric Siegel, Machine Learning Week

#488: Learning from our data with Matt Swalley, Omneky

#487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI

#486: Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health

#485: A winning first-party data strategy with Heidi Bullock, CMO, Tealium

#484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia

#483: Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs

#482: Making phone conversations with customer count, with Ryan Johnson, CallRail

#481: Customer journey management with Stacy Sherman, Doing CX Right

#480: Search and the Customer Experience, with David Ting, Zenni Optical

#479: Left-brain/Right-brain AI with Peter van der Putten, Director AI Lab at Pega

#478: When is headless the right (or wrong) idea? with Liz Spranzani, CTO at Verndale

#477: Gen AI in the E-commerce Experience with Bernadette Nixon, Algolia

#476: Digital experiences in physical retail with Sarah Jarvis, Eagle Eye Solutions

#475: Customer lifetime value for the win, with Neil Hoyne, Chief Strategist at Google

#474: Increasing speed to improve CX with Doug Rubingh, Sinch MessageMedia

#473: Meaningful customer dialogue with Christian Ward, Chief Data Officer, Yext

#472: Improving mixed reality with Dave Kaufman, Meta

#471: Building a change maker culture with Steve Blum, Autodesk

#470: Great data equals great advertising with Gruia Pitigoi-Aron, The Trade Desk

#469: Agility in the enterprise using a composable approach with Matt Biilmann, CEO of Netlify

#468: Recruitment advertising to find the best candidates with Neil Costa, HireClix

#467: Making a meaningful impact with your brand in 2024 with Mark Nardone, CMO at PAN Communications

#466: Inclusivity and Innovation as Competitive Advantage with Johane Domersant, John Deere

#465: Prioritizing the right data and signals with Prasaana Dhungel, GrowByData

#464: AI and Creative Work with Toby Barlow, Lafayette American

#463: AI and Cybersecurity with Gary Guseinov, CEO at RealDefense

#462: Collaboration for successful experimentation with Collin Crowell and James McCormick

#461: Raising the stakes of stakeholder design with Curt Schreiber, VSA Partners

#460: Retention in an Omnichannel World with Ann Fellman, Bloomerang

#459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies

#458: Demystifying CX Governance with Sami Nuwar

#457: Building a culture of experiementation, with Kirsty Dawe, Webeo

#456: Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia

#455: Successful Outsourcing with Sarah Ellenberg, PartnerHero

#454: Reskilling & upskilling for Generative AI with Michelle Boockoff-Bajdek, Skillsoft

#453: AI for Localization and Personalization with Stephanie Shreve, PowerChord

#452: Enhancing E-commerce with AI with Sean Mullaney, Algolia

#451: The Post Cookie World and CX with Carl White, Nano Interactive

#450: Black Friday Special: Real-time Data & AI for In-store Retail Operations, with Joe Shasteen, RetailNext

#449: Making better proposals with Joe Ardeeser, Smart Pricing Table

#448: Creating a strikingly different brand with Dharma Pachner, Contrast & Co.

#447: Innovation in content marketing with Deane Barker, Optimizely

#446: Planning marketing headcount budgets for 2024 with Sue Keith, Ceres Talent

#445: Headless commerce with Jim Tattersall, Rotate

#444: Personalizing the Customer Loyalty Experience with Andy Hermo, iSeatz

#443: Building a HIPAA-compliant martech stack with Ray Mina, Freshpaint

#442: Share your message on the right channel with Jonathan Rivera, ResultsLeader.fm Podcast

#441: Customer feedback that benefits everyone with Adam Alfia, Real Time Feedback

#440: Optimizing internal processes to improve CX with Nikhil Nandagopal, Appsmith

#439: Success in a first-party data world with Derek Slager, Amperity

#438: Enhancing the E-commerce CX with Paul Thompson, Cloudinary

#437: AI as a member of your marketing team, with Daniel Maloney, Tailwind

#436: Using AI to Reach More Customers with Nicholas Holland, VP of Product, HubSpot Marketing Hub

#435: Building a culture of experimentation, Kevin Li, Optimizely

#434: Composable, omnichannel marketing with Rupali Jain, Chief Product Officer, Optimizely

#433: Demystifying platform selection with Bryan Jones and Cara Bourdage, The Office of Experience

#432: Data sharing and collaboration with Kamakshi Sivaramakrishnan, Samooha

#431: Growing leaders and aspiring leaders with Nate Prosser, Wawa and the Leadership Chalk Talk Podcast

#430: Personalized Campaigns in Highly Regulated Industries with Diana Lee, Constellation

#429: AI & the Workforce with Jon Darbyshire, SmartSuite

#428: Personalizing the Customer Journey with Trent Rossini, inQuba

#427: Creating engaged teams with Kelsey Bishop, Founder at Candor

#426: Print media in an omnichannel world with Curtis Tingle, CMO at Vericast

#425: Media sufficiency for greater marketing success with Austin Fredrich, The Office of Experience

#424: Marketing complex products and services with Jaxon Repp, Field CTO & Head of Marketing, HarperDB

#423: Hyperautomation and the enterprise with Jon Barton, TEKsystems

#422: The future of work in marketing with Lisa Murton Beets, Content Marketing Institute

#421: Agile Accessibility with Corb O'Connor, LevelAccess

#420: Excellent Experimentation with Dejean Brown, Optimizely

#419: Headless E-commerce and CX with Chris Bach, Netlify

#418: Better Customer Journey Mapping with Percy Rose, Hewlett Packard Enterprise

#417: Staying competitive in Ecommerce with Steve Denton, CEO at Ware2Go, a UPS Company

#416: Digital displays and their impact on health and sustainability, with Tim O'Malley, E Ink

#415: Winning and retaining customers with Solomon Zakinov, Founder & CEO, ShipX

#414: Strengthening the relationship between Sales and RevOps with Bayley Fesler and Annie Jones from Xactly

#413: Using qualitative customer data well with Daniel Erickson, Viable

#412: Standing out in an eCommerce world, with Laura Ritchey, Radial

#411: Scaling brands while focusing on sustainability, with Richie Jones, vvast

#410: Product agility, prioritization, and business value with Dan Gallagher, Slalom

#409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting

#408: AI across the enterprise, with Alice Fournier, CIO, ISS Americas

#407: Meeting & Exceeding B2C Expectations in a B2B World with Chris Costello, Amazon Business

#406: State of the (recruiting) union with Sue Keith, Ceres Talent

#405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall

#404: Conversational Marketing and the Customer Experience with Justin Keller, Drift

#403: Building a culture of data with Aron Clymer, Data Clymer

#402: Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance

#401: B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group

#400: Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion

#399: What makes you different is what makes you, with Dharma Pachner, Contrast & Co.

#398: AI and the workforce, with Alice Fournier, CIO, ISS Americas

#397: Enterprise SEO with Adrien Menard, CEO of Botify.com

#396: The ongoing relationship between businesses and their location, with Michael Steifvater, Arlington Economic Development

#395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy

#394: Agile marketing and walled gardens with Oli Marlow Thomas, Chief Innovation Officer, Smartly.io

#393: Agile supply chains, with Peter Pernot-Day, SHEIN

#392: Great CX in regulated industries, with Meghan Fishburn, AgencyQ

#391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac

#390: Prioritizing what customers both want and need with Bobby Arbuthnot, Unisys

#389: Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox

#388: AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule

#387: AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics

#386: Intrapreneurship and fostering innovation from within, with Shane Pahl

#385: Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need with Dan Knuckey and Jason Bowman from The Office of Experience

#384: The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega

#383: Maximizing events data with JR Sherman, CEO of RainFocus

#382: Building Customer Enagement with April Mullen, Braze

#381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59

#380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A

#379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist

#378: CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group

#377: Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective

#376: Improving Customer Education for Better CX with Jack Foster, Workramp

#375: Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove

#374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting

#373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems

#372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems

#371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch

#370: ERP, successful operations and CX with Nick Foy, Silverdale Technology

#369: Marketing Hiring Myths with Sue Keith, Ceres Talent

#368: What Exactly is Good CX? with Ginger Conlon, Genesys

#367: Professional Services and the Customer Experience Part 1, with Ryan Suydam, ClientSavvy

#366: Intrapreneurship and global growth with Alex Ghiculescu and Beau Grzanich, Workforce.com

#365: Building a customer-centered digital consultancy with Chad Solomonson, RDA

#364: AI and Automation in the Financial Sector with Joe Robinson, Hummingbird

#363: Winning at In-Game Advertising with Jared Lansky, SVP Partnerships, MediaMath

#362: Meaningful changes for greater customer outcomes with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM

#361: The Value of a Well-Informed Customer with Alyssa Alsheimer, SVP of Marketing and Engagement at Wellframe

#360: Search & Discovery to Drive Ecommerce Revenue with Piyush Patel, Algolia

#359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey

#358: Showing vs. telling to improve the customer experience with Ken Babcock, Tango

#357: Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio

#356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX

#355: Maximizing your DXP Investments with Sue Rivero, RDA

#354: Agile marketing and the customer-centric team with Robin Ross, Costco

#353: Intrapreneurship with Greg Kihlström and Co-Host Adam Chen, CMO at The Amenity Collective

#352: How DEI transforms organizations with Donald Thompson, The Diversity Movement

#350: It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr

#349: Madtech and First Party Data Strategies with Jonathan Moran, SAS

#348: Customer, Employee, and Business Experience with Adrian Swinscoe, Host of the Punk CX Podcast

#347: How human-centric businesses win the war for talent with Paul Vian, Chief Revenue Officer at Apps Associates

#346: Winning in the subscription economy with Matthew Holman, Head of Growth and Cofounder, Qpilot.cloud

#345: Optimizing the Buyer's Experience with Leah McTiernan, DocuSign

#344: Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions

#343: Agile Consumer Insights with Corey Lipman, Jumpspark

#342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM

#341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz

#340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito

#339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze

#338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce

#337: Mental wellness and the workplace with Josh Birk, Salesforce

#336: CX and Human Centered Automation with Charlie Newark-French, Hyperscience

#335: Retention marketing and CX with Adam Robinson of Retention.com

#334: B2C expectations of B2B ecommerce, with Carlos Manalo and Stratton Cherouny of The Office of Experience

#333: The power of sharing stories of both success and failure, with Ben Albert, Balbert Marketing

#332: The Value of the Candidate Experience with Sue Keith, Corporate Vice President at Ceres Talent

#331: Retail Media Networks and First Party Data Strategies with Mary Matyas, MediaMath

#330: Improving processes to get better marketing results with Shafqat Islam, Chief Marketing Officer, Optimizely

#329: Maximizing Your Digital Experience Platform, with Jaina Baumgartner, RDA

#328: Composable platforms and the ecommerce customer experience with Filippo Conforti, Founder & CEO of Commerce Layer

#327: Public art and the future of work with Angela Anderson Adams, Arlington Economic Development

#326: The shared goal of customer centricity, with Amanda Ono, CHRO at Kroll

#325: Employee Experience in Tough Economic Times with Anne Jacoby, Spring Street Solutions

#324: Personalized content delivery and customer lifetime value with John Thomas, Chief Strategy Officer, Relay Network

#323: Automation in the workplace with Shawn Herring, CMO, airSlate

#322: Life beyond third party cookies with Jascha Kaykas-Wolff, President at Lytics

#321: Successful design processes with Amrita Mathur, VP of Marketing at Superside

#320: Using prediction to improve CX, with Andy Rossmeissl, Faraday

#319: CDPs and a First-Party Data Strategy with Jaina Baumgartner, RDA

#318: Personalizing the Customer Experience While Optimizing Data Privacy, with Lisa Routel, Verizon

#316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT

#315: Consumer Data Privacy and the Customer Experience with Fiona Campbell-Webster, Chief Privacy Officer at MediaMath

#314: Design Thinking and the Customer Experience with Laurence Gonzalez, Commercial Bank at JPMorgan Chase

#313: Aligning CX Strategy with Challenges, Opportunities, and Leadership with Karen Mangia, Salesforce

#312: Storytelling and its role in the customer relationship, with Mark Nardone, Chief Marketing Officer at PAN Communications

#311: B2B Ecommerce and the Customer Experience with Rupesh Agrawal, CEO of Amla Commerce

#310: Growing and Scaling a Marketing Agency with Erik Huberman, CEO of Hawke Media

#309: Agile Approaches to AI & ML with Luke Arrigoni, Arricor AI

#308: Combining technology and design psychology to drive business success with Thomas Watkins, 3Leaf

#304: Employee wellbeing and expectations with Julius Geis, MUA

#307: Direct Mail in a Digital Age with Dave Fink, Postie

#306: Defining Success with Sheevaun Moran, Energetic Solutions

#305: Starting and Growing a Business Without Outside Capital with Bryan Clayton of GreenPal

#303: Scaling startups with Paul Ruppert, Global Point View

#302: Authentic personal brands with Jen Dalton, BrandMirror

#301: Composable Customer Data Platforms with Florian Delval, ActionIQ

#300: Fostering innovation inside and outside your company, with Kurt Schaubach, Federated Wireless

#299: Black Friday Special: Warehouse and inventory strategy and the customer experience with Tina Williams, Ware2Go, a UPS Company

#298: Harnessing the Power of Data to Improve the Customer Experience with Kaz Ohta, CEO of Treasure Data

#297: Analytics and team performance with Steve Leeds, VP Business Analytics, Ironwood Pharmaceuticals

#296: Customer Success for Brand Success with Scott Salkin of Gainsight

#295: Engaging virtual meetings and events with Sam Kolbert-Hyle, Brandlive

#294: Creating a great post-purchase customer experience with Irina Poddubnaia, Trackmage

#293: I have my customer journey map... now what? with Carlos Manalo and Stratton Cherouny, Office of Experience

#292: Exploring the Future of Podcasting with Josh Nielsen, Founder & CEO of Zencastr

#291: Leading Agile Brands in a State of Continual Change, with Nancie McDonnell Ruder, Noetic Consultants

#289: 3D in Retail and Beyond, with Beck Besecker, CEO of 3D Cloud by Marxent

#288: Evaluating Digital Partners with Scott Liewehr, CEO of Digital Clarity Group

#287: CDPs and the Organization of the Future with Heidi Bullock, CMO at Tealium

#286: Real customer engagement with tangible results, with Mark Smith, CSG

#285: CX Innovation Without Boundaries, with Justin Anovick, Optimizely

#284: Using data to increase customer engagement, with James Manderson, Braze

#283: Next Best Action Approaches for Marketing with Shoel Perelman, Pega

#282: Transforming industries while benefiting customers with Demetrius Gray, Captain

#281: Improving the Retail Employee Experience with Melissa Wong, Zipline

#280: Leading Professional Services Firms to Success, with Sean Campbell, Cascade Insights

#279: Employee Engagement in a Hybrid World of Work with Alexander Embiricos of Remotion

#278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital

#277: How internal change agents drive successful digital transformation, with Adam Chen CMO of The Amenity Collective

#276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought

#275: Creating a Winning Product Roadmap to Improve a Company's Innovation Success Rate with Tony Ulwick

#274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems

#273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems

#272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia

#271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia

#270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software

#269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity

#268: Building a Strong Remote Work Culture with Tim Brackney, COO, RGP

#267: Success with influencer marketing, with Magda Houalla, Aspire

#266: The Business Value of Partner Programs with Bernie Kassar, Xactly

#265: Product Management & CX with Nichole Mace, VP Product Growth at Pendo

#264: The Power of Customer Communities with Jake Randall of Common Room

#263: Conversational AI with Bob Summers, Goodcall

#262: Sustainable strategic growth for the enterprise leader with Stuart Leo, Waymaker.io

#261: Intrinsically motivated teams with Patrick Touhey, Author of Forever Teammates

#260: The Value of a Strong Brand Strategy with Stephen Houraghan, Brand Master Academy

#259: Citizen Data Scientists, with Tim Kraska, Professor, MIT and Co-Founder at Einblick

#258: Healthy Organizational Cultures with Gary David, Bentley University

#257: Making Better Marketing Decisions with Brand Tracking, with Angeley Mullins, CMO, Latana

#256: Automation's Role in Customer-Centric Retail Operations with Doug LaBahn, CMO at Cin7

#255: Creating an unbeatable B2B brand with Drew Neisser, Renegade

#245: Hyper-personalized customer communications with Eric Frankel, AdGreetz

#253: The Future of Nonprofits with Sindy Yeh and Steve Blair

#252: Automation in the workforce with Aaron Kwittken, PRophet

#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia

#250: The Future of ESG with Chuck Amman, Semtech

#249: Differentiation in a Crowded Marketplace with Matthew Stibbe, CEO Articulate Marketing

#248: The Visionary / Manager Binary with Darby Vannier, author of The Indispensable Leader

#247: Advertisers and Data Privacy with Cameron Horton, Attribution

#246: The Power of Decision Intelligence, Part 2, with Ramesh Vishwanathan of TEKsystems

#245: Intentionality and Employer Branding with Roy Abdo, Digital Revamp

#244: Is your business ready to run without you? with Jeff Finney, Author and Entrepreneur

#243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala

#242: Scaling your business while maintaining great CX with Tyler "Sully" Sullivan of Bombtech Golf

#241: Delivering Meaningful Customer and Business Value with Preethi Madhu, CEO, Greyamp Consulting

#240: Uniting people, processes & platforms towards a common goal with Susan Rothwell, CRO at Vericast

#239: Career Agility with Erik Cabral, On Air Brands

#238: Success with Google Ads with Sean Marshall, Attribution

#237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems

#236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial

#235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk

#234: Building Places for the Future of Work with Marian Marquez, Arlington Economic Development

#233: Voice of the Customer and Product Roadmaps with Matt Young, User Voice

#232: Predictive Brand Intelligence with Grant McDougall, Co-Founder & CEO, BlueOcean

#231: Success Outside Your Comfort Zone with David Wood, Focus.ceo

#230: Experience Level Agreements with Weston Morris, Unisys

#229: Business Growth Through Customer Insights with Darshan Metha, iResearch.com

#228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network

#227: Telling the Story of Innovation, with Jon Ebert, John Deere

#226: Winning over CX skeptics, with Sami Nuwar, Medallia

#225: Iterating Towards Genius with Mike Zeller, Author of The Genius Within

#224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants

#223: People, Processes, Technology, & CX with Steven Petruk, CGS

#222: Affiliate Marketing Success with David Hiltner and Cameron Horton, Attribution

#221: Managing Technical Debt with Imran MacMillan, NTT DATA Services

#220: High Performance Teams, with John Estafanous, RallyBright

#219: Lean CX with Robert Dew, CapFeather Global

#218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys

#217: Continuous Growth and Career Success with Gina Tokar, Panasonic

#216: Operationalizing Great Patient Experience with Lorie Dolo

#215: Growing and Marketing a Local Business with Chris Pistorius, KickStart Dental Marketing

#214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe

#213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital

#212: Optimizing the Healthcare Customer Experience with John Nash at Redpoint

#211 Demonstrating Marketing ROI with David Hiltner, Attribution

#210: The Value of a Guide for Your Technology Strategy with Emil Pilacik, EMCO Technology

#209: Data and the Citizen Experience with Jerry Power, I3 Systems

#208: Improving the Digital Experience with Shift Left Testing with Eran Kinsbruner, Perforce

#207: Diversity in Leadership Teams with Eva Huston, Duck Creek Technologies

#206: Customer Journey Management as Change Management with Erin Zentz, AARP

#205: Multi-Touch Attribution & Data Science with Cameron Horton and David Hiltner of Attribution

#204: Architecting a New Talent Experience with Leslie Deutsch, TEKsystems

#203: Architecting a New Talent Experience with Lauren Kolodrubetz, TEKsystems

#202: Architecting a New Talent Experience with Nina Kindrick, TEKsystems

#201: Leadership and the Customer Experience with Faisal Pandit, Panasonic

#200: Balancing Privacy with Meaningful Data with Anudit Vikram, MediaMath

#199: Agile Sales & Marketing with Anthony Coppedge, IBM

#198: Adapting to Growing Customer Expectations with Alex Atzberger, Optimizely

#197: Personalization in a Post-Cookie Era with Amber Armstrong, LivePerson

#196: The Importance of Multi-Touch Attribution with David Hiltner, Attribution

#195: Search, Content Discovery & CX with Jason McClelland, Algolia

#194: The Relationship Between CX and EX with Tanya Thomas, Experian Health

#193: Special Episode: Reshaping the World of Work with TEKsystems featuring and Kris Mercer and Colby Love

#192: Special Episode: Reshaping the World of Work with TEKsystems featuring Natalie Lister and Paul Valenzuela

#191: The Exponential Enterprise with Rich Nanda, Monitor Deloitte

#190: The Retail Customer Experience with Erica James, Medallia

#189: The Value of Embracing Setbacks with Mike Cirorrocco

#188: Special Episode: Reshaping the World of Work with TEKsystems featuring Dennis Temple and Tim Pomerleau

#187: Lean AI & Marketing with Lomit Patel, Together Labs

#186: Brand experience and the Small Business with John D. Hanson, Accelerated Revenue

#185: Agile software evaluation with Phil Strazulla, SelectSoftware Reviews

#184: Recruiting Strategy During The Great Resignation with Jared Hummel, Parqa Marketing Agency

#183: Leading by example: the role of leaders in the return to the office

#182: Agile Customer Service with Daniel Rodriguez, Simplr

#181: What we've learned (so far) from the pandemic

#180: Personal Branding and Business Success with Henry Kaminski, The Brand Doctor

#179: Meaningful measurement of transformation initiatives with Peter McCoy, Baton

178: Leadership and the Patient Experience with Tracy Courtney, UPMC

#177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta

#176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center

#175: Remote Employee Onboarding with Dave Secunda, Workbright

#174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia

#173: The changing role of HR with Annissa Deshpande, Loglab

#172: Aligning Leadership, HR & DevOps with Duena Blomstron, People Before Tech

#171: Meaningful Collaboration in the Workplace with Michael Barata

#170: Positive Career Changes with Jeremy Cline

#169: Developing the future workforce through internship programs with Steve Cooper, Exelaration

#168: Regenerative Businesses with Carol Sanford

#167: Return to Work, Part 4: Different Approaches to the Return to the Office

#166: Agile M&A with Chris Von Bogdandy, Slalom

#165: Return to Work, Part 3: Will the Next 12 Months Be Like the Last?

#164: Stories and the Customer Experience with Gabrielle Dolan

#163: Return to Work, Part 2: Doing "Return to the Office" Well

#162: Prioritizing Success with Marlo Higgins

#161: Return to Work, Part 1: Succeeding with a Hybrid Workforce

#160: CX, EX, and Digital Product Rollouts with Jonathon Hensley, EMERGE

#159: Meaningful Digital Transformation & CX with Howard Tiersky, FROM Digital Transformation Agency

#158: Transform Your Data with AI and ML, featuring Brandon Carroll, TEKsystems

#157: Agile Decision Making with Diane Magers, Experience Catalysts

#156: Transform Your Data with AI and ML, featuring Ramesh Vishwanathan, TEKsystems

#155: Leadership and Living Systems with Mark Morey

#154: Transform Your Data with AI and ML, featuring Jay Mozo, TEKsystems

#153: Attracting & Retaining Employees in a Hybrid Work Environment

#152: Agile Customer Experience with Steve Pappas

#151: Office planning for the future of work with David Cornbrooks, Savills North America

#150: Meaningful Business Transformation with Andrew Deutsch, Fangled Technology

#149: Retaining our humanity in a remote work world with John Friedman

#148: AR, VR, and the Future of Work with Cathy Hackl, Futures Intelligence Group

#147: Creating Repeat Customers with Shep Hyken

#146: Building a Customer-Centric Organization with Ilenia Vidili

#145: Return on Creativity: The Return to the Office with Susan Soroko, Arlington Economic Development

#144: Mergers, Acquisitions, and Company Culture with Klint Kendrick

#143: Startups and Company Culture with Nico Simko, Clair

#142: Return on Creativity: Educating the Future Workforce with Charlie Oliver, Tech 2025

#141: Let's talk about Agile Marketing with Steve Moubray

#140: Agility in Entrepreneurship with Jeff Wald, WorkMarket

#139: Return on Creativity: Authentic Relationships and Tranformation with Michael Dumlao

#138: Staying True to Your Values in an Agile World with Susan Meier, Susan Meier Studios

Episode 137: Agile Teams and Branding with Megan Ingram, Ingram Digital Consulting

#136: Return on Creativity: Agile Career Growth with Laura Briggs

Episode 135: Growth Amidst Industry Disruption, with Paul Duning, Capitol Communicator

Episode 134: Keeping Your Brand Messaging Consistent with Chris Wallace, Innerview

Episode 133: Return on Creativity: Preparing the Future Workforce with Brittany Greer, Rosie Riveters

#132: Staying Agile with SEO with John Vuong, Local SEO Search

Episode 131: Improving the Patient Experience with Corey Gehrold, Insight Marketing Group

#130: Unified Digital Experiences at Scale, Part 3, with Ryan Horner, One North

#129: Unified Digital Experiences at Scale, Part 2, with Kalev Peekna, One North

#128: Unified Digital Experiences at Scale, Part 1, with Kalev Peekna, One North

Episode 127: Adaptivity & Resilience for a Post-Pandemic World with Ira Wolfe

Episode 126: Agility and the Gig Approach with Edie Goldberg

Episode 125: The Value of Chutzpah with Mason Harris

Episode 124: Pivoting to Better Outcomes with Tony Guarnaccia

Episode 123: Being intentional about your goals with Mark Victor Hansen

#122: The Unseen Power of Invention with John Carter, TCGen

Episode 121: Agile Entrepreneurship w/ Domenic Rinaldi, Sun Acquisitions

#120: Iterating and Optimizing from Experiences with Jerry Abiog

Episode 119: Wellbeing and Agility with Lee Chambers, Essentialise Workplace Wellbeing

#118 Brand and the Center of Experience

#117 Bold Leadership in Times of Change

#116 Silos and experience

#115 Version Next, Now Part 4, Episode 3: Security-Built Culture w/ Gerard Lendore, TEKsystems

#114 Calculating the Value of CX

#113 Version Next, Now Part 4, Episode 2: Security-Built Culture w/ Kory Patrick, TEKsystems

#112 Creating a Center of Experience

#111 Version Next, Now Part 4, Episode 1: Security-Built Culture w/ Mike Mulligan, TEKsystems

#110 Employees and Intrinsic Motivation

#109 Marketing Agencies and Agility w/ Tim Weinheimer, Hahn Public

#108 How to Be More Agile

#107 Great Employee Experience in a Distributed World w/ Amy Gannaway, VMware

#106 Personalization, Orchestration and CX

#104 Understanding the Voice of the Customer

#103 Agility and the Personal Brand w/ Jennifer Sherman, The Influencer Collective

#102 The Experience Maturity Model

#101 Building a Sustainable, Agile Workforce with Roberta Matuson

#100 Data Science & AI with CX and EX

#99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems

#98 What is Brand Experience?

#97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems

#96 Preparing Your Organization for CX Optimization

#95 Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems

#94 The Intersection of CX and EX

#93 Agility in the Relationship with Ourselves with Laura DiBenedetto

#92 The Center of Experience and the Power of Combining CX and EX

#91 Keeping Government Agile with Dave Witkin at Packages Agile

#90 Agility in Entrpreneurship and Events with Mark Michelson, CX Talks

#89 Agility in Creating New Experiences with Craig Langlois, Berkshire Museum

#88 Maintaining Great Employee Experience in Difficult Times with Nancy Greatrix and Becky Lechner from Room and Board

#87 Startups, MVPs, and Staying Agile with Dan Moore, Vaporwaree

#85 Agility in Teams with Duena Blomstrom

#83 How to be an Agile Business with David Wachs, Handwrytten

#82 The Freelance Economy: The importance of benefits for freelancers and contractors

#81 The Freelance Economy: Vetting and Verifying 1099 Contractors with Kelly Painter, CareerGig

#80 Patient Experience and the Importance of Training with Jennifer Thompson, Insight Marketing

#79 Acceleration Powered by Data, Part 3

#78 Acceleration Powered by Data, Part 2

#77 Acceleration Powered by Data, Part 1

#76 Next Best Action

#75 Focusing on Customer Experience with Augie Ray, Gartner

#74 The Relationship Between Customer Experience and Marketing with Jennifer Severns, AMA

#73 Employee Experience in a Fast-Growth Global Environment with Joy Sybesma, Dataiku

#72 Agile, CX, and Marketing with Aileen Cahil

#71 The Value of a Holistic Digital Experience with Eric Stahl, Salesforce

#70 Being Intentional with Your Brand Experience with Antonia Hock, Ritz-Carlton Leadership Center

#69 Corporate Social Responsibility and Employee Experience

#68 Doing Employee Experience Well Throughout the Journey

#67 Mergers, Acquisitions, and the Employee Experience with Josh Olson, VMware

#66 Diversity, Inclusion, and the Employee Experience with Robert Ruelas, VMware

#65 Content and the Customer Experience, Part 3

#64 Content and the Customer Experience, Part 2

#63 Content and the Customer Experience, Part 1, with Steve Householder and Burk Buechler from TEKsystems

#62 Culture, Values and the Employee Experience with David Rodriguez, Marriott International

#61 Orchestration and Customer Experience with Tim Claytor, Kitewheel

#60 Technology & Customer Experience with Charlie Oliver, Tech 2025

#59 The Customer Journey and the Modern Restaurant Experience with Sherif Mityas, TGI Fridays

#58 Maintaining a Strong Company Culture Amidst Growth

#57 The Power of Employer Brands with Frans Mahieu, Kimberly-Clark

#56 The Agile Consumer

#55 Cutting Through the Clutter

#54 Agile Brands and Society

#52 Telling Relatable Stories with Your Brand

#51 Telling Authentic Stories with Your Brand

#50 Telling Educational Stories with Your Brand

#49 Listen to Your Customers, Don't Talk at Them

#48 Customer Experience Trumps Channels and Mediums

#47 Adaptivity and Collaboration in Your Company Culture

#46 Special Episode: The Power of Identity with Kory Patrick of TEKsystems

#45 Evolutionary versus Revolutionary Processes

#44 Change is the Only Constant

#43 Brands and Future Generations

#41 Key Principles of an Agile Brand

#40 An Agile Brand Case Study: Netflix

#39 Agile Brand Value 4

#38 Agile Brand Value 3

#37 Agile Brand Value 2

#36 Agile Brand Value 1

#35 Brands and Agile Marketing

#34 Special Episode: From Monolith to Microservice

#33 Brands and the Modern Customer Experience

#32 Brands and Exponential Technologies

#31 Brands and Market Disruption

#30 Brand as Experience

#29 Social Transformation and Brands

#28 Letting Go in Order to Have Deeper Customer Relationships

#27 Staying Nimble by Always Listening

#26 Using Data to Drive Deeper Insights

#25 Telling Genuine Stories with Your Brand

#24 Open Dialogue with Customers

#23 The Duality of the Agile Brand

#22 Constants and the Agile Brand

#21 Special Episode: Data Untangled with Jennifer Kling and Ram Palaniappan of TEKsystems

#20 What is an agile brand?

#19 Agile marketing

#18 What is agile?

#17 Brand as Relationship

#16 Brand as Experience

#15 Brand as Idea

#14 Brand as Object

#13 Cars and Branding

#12 Branding and Relevance

#11 Special Episode: The Digital Revolution with Burk Buechler of TEKsystems

#10 Branding and Focus

#9 Branding and Substance

#8 Attracting the Right Customers with Your Brand

#7 Branding and Expectation-Setting for Customers

#6 Brands and Value Creation for the Organization

#5 Branding for Differentiation and Competitive Advantage

#4 Your Brand is Continually Evolving

#3 Your Brand is a Relationship

#2 Your Brand is more than a Logo

#1 Your Brand is a Vocabulary