All Episodes

137. What If We Could Measure Managers Like We Do Quarterbacks?

136. A Service-Profit Chain Case Study

134. Don't Be An Emotional Hostage

133. Using the Love Monday Tools to Be a Great Manager

132. Tools and Indicators to Get Managers Out of Their Chairs to Go Find Out What's Going On

131. Internal Service Quality: The Leadership Advantage Most Companies Miss

130: Who's Your Customer?

129. The Impact of Internal Service Quality on Customer Experience

128. How Internal Service Quality Translates to Happy Customers (part 2 in a series)

127. Great Customer Service is a Managment Tell (Part 1)

126. It Was All Good Until the New Manager Got Promoted: How the Peter Principle Is Killing Teams

125. How Will You Make Sure You Don't Get Another Bad Boss?

124: What Are the Odds You'll Get a Bad Boss?

123. Do Less. Better.

122. Go Change Some Lives

121. Your Job Isn't Your Purpose; Your Purpose is Bigger Than That

Ep. 120: What Do You Really Value (and Why Monday Tells the Truth)?

Ep. 119 - The Corporate Loneliness Epidemic™: It's An Attraction Problem

Ep. 118: Absorption Part 2 - The Solution

Ep. 117: Absorption - Part 1

Ep. 116 - Transformational Coaching or Coping - Getting Clear On the Difference

Ep. 115 - Stop Managing and Start Coaching

Ep. 114 - My Career Drivers and Why You Need to Know Yours

Ep. 113 - Step Away From Your Zone of Incompetence

Ep. 112 - Step Into Your Zone of Genius

Ep. 111 - The Life You Want is On the Other Side of the Work You're Avoiding

Ep. 110 - Tire Pressure is a Measure of Employees Engagement

Ep. 109 - From the Trenches: A One-on-One Success Story

Ep. 108 - Skill, Will, Fit - the Key to Team Performance

Ep. 107 - THE Formula for Loving Monday Organizationally

Ep. 106 - Employee Behavior Problems are Driving Your Customers Away

Ep. 105: Doing What You Do Best... Imperfectly

Ep. 104: Choosing Leaders for Their Leadership Skills with Robert Buckley

Ep. 103: Candles, QWERTY Keyboards, and Lessons in Leader Selection

Ep. 102: Don't Just Hire People, Hire People-Geniuses

Ep. 101: Detecting Role-Specific Talent on Your Team

Ep. 100: Should Managers Be Liked or Respected?

Ep. 99: Have a Take and Do Not Suck!

Ep. 98: Why Your Team Keeps Escalating (And How to Make It Stop)

Ep. 97: The Breaking Point: Why Employee Loyalty Is Dying — And What Leaders Must Do Now

Ep. 96: Why Managers Withhold Praise & Recogntion

Ep. 95: Why They Really Want You Back in the Office

Bonus Episode: Unemployed? Here's how to get a job and love Monday again!

Ep 94: It's Not Personal...Maybe It Should Be

Ep 93: Another Simple Test of a Great Leader - Do They Want To Lead?

Ep 92: The Simplest Test of a Great Leader - Will They Lead?

Ep 91: Why Are Our Standards For Leadership So Low?

Ep 90: How to Test for a New and Better Boss (and Company)

Ep 89: 12 Questions to Test If You’re in a Good Company (Or If You Should Get Out Now)

Ep 88: If Your Company Has Had Any Layoffs, GET OUT NOW!

Ep 87: Lindsey Carnett - Your Personal Brand and Reputation Managment

Ep 86: Robert Buckley - Maximizing AI and Never Forgetting that PEOPLE Create All Value

Ep 85: A Tale of Two Managers

Ep 84: Unlocking Success with the Service Profit Chain

Ep 83: Ryan's Rant (You might want to skip this episode)

Ep 82: How to Stop People Managers from Managing Projects

Ep 81: Kaylene Fedor - Be Efficient with Things and Effective with People

Ep 80: Amy Skyles, EdD: Loyalty v. Complacency in the Workplace

Ep 79: Unlocking the Future of Recruiting with Brian Fink: Navigating Trends, Technology, and Candidate Relationships

Ep 78: Anchored Achievers vs. Empowered Performers: Understanding Long-Term Role Holders

Ep 77: The Ugly Side of Reskilling : When Employees Look Like Chess Pieces

Ep 76: Building Team Culture in Spite of Your Org Culture

Ep 75: Brand Evangelism for Leaders

Ep 74: People-Pleasing to Love Monday...and Then Hate It.

Ep 73: Kortney Ross - How managers can help parents LOVE where they work

Ep 72: Boss v. Friend

Ep 71: The Strengths, Weaknesses and Blindspots of Managers

Ep 70: The 5 Conversations (every manager should be having with every employee)

Ep 69: Coaching Mindset v. Manager Mindset

Ep 68: Don't Be So Uptight, Relax and Get Inspired

Ep 66: Step Into Your Power, Live On Your Terms, Stop Asking If It's Okay

Ep 65: From Manager to Coach - focusing people leaders on people things

EP 64: Building Better Managers

Ep 63: The Curious Case of the Credibility of Women

Bonus: 3 Couples - Putting the 7 Bridges to Work

Ep 62: Bridge #3 Emotional Availability

BONUS: If You're Going to Do a Layoff, Don't F*ck It Up

Ep 61: 7 Bridges - Bridge #2 Bias for Communication

Ep 60: Taylor Swift & Travis Kelce and the Bridge of Attraction (Bridge #1)

Ep 59: Thriving in 2024 - The 7 Bridges of a Solid Relationship

Ep 58: How a Stay-at-Home Mom is Shifting Her Focus Back to a Career

EP 57: It's Christmas day...and it's Monday...hopefully, this Monday's better

Ep 56: Where Are You Now: the Importance of continual self-assessment with guest Bob Scrivner

Ep. 55: Work-Life Balance for Managers

Ep 54: Your DIY Roadmap to Loving Monday

Ep 53: Everybody Needs a Coach

Ep 52: Responding to Change (Anniversary Episode - We're 1 Year old!)

Ep 51: Getting the Most Out of Your Career: #4 Networking and Building Relationships

Ep 50: Getting the Most Out of Your Career: #2 Continuous Learning and Skill Development

Ep 49: Getting the Most Out of Your Career: #1 Self Reflection

Ep 48: Beware The Drop!

Ep 47: Love Friday Just Like Monday...wait, what?

Ep 46: Engagement and Motivation for Managers

Ep 45: Getting Your Work and Life in Balance

Ep 44: Conflict Resolution and Managing Difficult Conversations

Ep 43: Time Management & Prioritization

Ep 42: Ron Thurston: The Power of Empathy, Curiosity and Focus

Ep 41: What Makes a Great Manager Great?

Ep 40: How to Know if You Have a Horrible Boss

Ep 39: Fixing Your Horrible Boss Problem: #1 Interviewing Your Boss

Ep 38: Why Do I Hate Monday: Answers to Common Questions

Ep 37: Stuck in the Zone of Competence

Ep 36: Gaelle Chapon: Loving Monday Through Mindfullness

Ep 35: Steve Arntz: Bring Back Recess!

Ep 34: You've Got to Be Able To Tell Your Story Well

Ep 32: Lisa Rangel: Getting Unstuck When You Hate Monday

Ep 31: The Sunday Scaries

EP 30: Do You Have a Career or Just a Job?

Ep 29: Abbreviated Episode: "Dude You Gotta Commit"

Ep 28: Interviewing Your New Boss

Ep 27: Tell Me Why I Don't Like Monday

Ep 26: Kayleigh Fazan: Making ROI - Ripples of Impact

Ep 25: You've Gotta Swipe Right on Your Next Job

Ep 24: The Only Way to Do Great Work is to Love What You Do

Ep 23: Don't Half-ass Your Transformation

EP 22: Are You Playing Small?

Ep 21: Building Trust Through Honest Feedback with Guest: David Alsop

Ep 20: Invisible Women in the Workplace

Ep 19: The Top Gun Approach to Loving Monday Just Like Friday

Ep 18: What is Driving Your Career?

Ep 17: Before They Quit, They Quit

Ep 16: Do You Have a Great Job, a Good Job or a Bad Job?

Ep 15: Your Vision, Value, and Vitality

Ep 14: Why You Suck as a Manager

Ep 13: Now, Keep Your Eye On the Road

Ep 12: Sometimes You've Gotta Check Your Rearview Mirror

Ep 11: Talent Density on Your Team

Ep 10: Having a Horrible Boss and Keeping Them

Ep 9: Trying to Be Something You're Not

Ep 8: Your Comfort Zone: "What're you gonna do?"

Ep 7: Loving Monday Right Where You Are

Ep 6: What's Your Zone of Genius?

Ep 4: How to Avoid Hitting Rock-Bottom

Ep 3: 12 Things Your Boss Has to Provide for You to Love Monday

Ep 2: Laid off - Now What?

Pilot Episode: The 4 Mistakes That Make People Hate Monday