All Episodes

Episode 123: Your Standard is the Brand

Episode 122: New Year Energy is Built in December

Episode 121: Be Their First Call

Episode 120: Retention is Built on Relationships

Episode 119: Finish Strong

Episode 118: OS Pricing - Tools

Episode 117: OS Pricing - Leveraging Market Value

Episode 116: OS Pricing - Uncovering Market Value

Episode 115: OS Pricing - What to Look Out For

Episode 114: OS Pricing & Market Value

Episode 116: OS Pricing - Uncovering Market Value

Episode 113: Let it Work - Dwell Time

Episode 112: Chemical Plans that Work!

Episode 111: Client Directive Form

Episode 110: Bringing it All Together to create a Long-Term Customer

Episode 109: Even More Best Practices for a Great New Start

Episode 108: Never Be Afraid of the Details - Paperwork Matters

Episode 107: The Meeting Before the Meeting

Episode 106: Prep for the SOHO with SE and FSM Communication

Episode 105: Xactimate Part 2

Episode 104: Xactimate Part 1

Episode 103: Build Value Before You Drop Price

Episode 102: Know the Project

Episode 101: Know Your Client

Episode 100: NBD, We're All in This Together

Episode 99: OS Requests by Site Contacts

Episode 98: NBD Ops Game Plan Deep Dive

Episode 97: NBD Department Overview - Sales, OPS, Billing

Episode 96: NBD Overview

Episode 95: Tips and Tricks for Efficiency

Episode 94: What Condition is the Closet?

Episode 93: Chemicals and Equipment

Episode 92: Coaching Contractors

Episode 91: Zone vs Team cleaning

Episode 90: Commandments 8 - 10

Episode 89: Commandments 5 - 7

Episode 88: Commandments 3 & 4

Episode 87: Commandments Number 1 & 2

Episode 86: The Why Behind the 10 Commandments of OPs

Episode 85: Mirroring and Reflecting

Episode 84: The Self Archetypes

Episode 83: The Soul Archetypes

Episode 82: The Ego Archetypes

Episode 81: The 12 Archetype Personalities

Episode 80: The Why Matters

Episode 79: How Leaders Adapt to Real Situations

Episode 78: The Four Development Levels?

Episode 77: The Four Leadership Types

Episode 76: What is Situational Leadership?

Episode 75: LVP

Episode 74: Concrete

Episode 73: Carpet

Episode 72: Ceramic and Tile

Episode 71: VCT

Episode 70: Medical Offices and Dialysis Centers

Episode 69: Car Dealerships

Episode 68: Schools and Churches and Day Cares, Oh My!

Episode 67: Light Manufacturing

Episode 66: Understanding Client and Building Types

Episode 65: Grow Your Relationship & Grow OS

Episode 64: The 2 Questions

Episode 63: Preventative Maintenance Plans

Episode 62: Annual Maintenance Plan

Episode 61: Supplies

Episode 60: Leading from the.... front?

Episode 59: Leaders are the Masters of Their Time

Episode 58: The Why & Inspect What You Expect

Episode 57: Relationships Require Rapport and Accountability

Episode 56: The Leader's Mindset

Episode 55: Coaching Teams on Vendor Relationships

Episode 54: From Transactional to Strategic

Episode 53: Setting Clear Expectations

Episode 52: Multiple Vendor Bids Wins More Jobs

Episode 51: Why Vendor Relationships matter

Episode 50: Make the Switch Already!

Episode 49: Making the most of IC Payday (or Ledger Day)

Episode 48: Never ever ever ever start work without an agreement and COI – the importance of paperwork compliance and onboarding.

Episode 47: How many do you need and what makes a GREAT Independent Contractor for City Wide?

Episode 46: IC Recruiting - Who's Job is it Anyway?

Episode 45: Client Moving

Episode 44: Downsizing

Episode 43: Out to Bid

Episode 42: Cancellation Letter

Episode 41: New POC

Episode 40: A Week in the Life of an FSM Pt. 5

Episode 39: A Week in the Life of an FSM Pt. 4

Episode 38: A Week in the Life of an FSM Pt. 3

Episode 37: A Week in the Life of an FSM Pt. 2

Episode 36: A Week in the life of an FSM Pt. 1

Episode 35: Supply Orders

Episode 34: OS Opportunities

Episode 33: Inspect & Report

Episode 32: Execute the Plan

Episode 31: Night Manager Role with the IC

Episode 30: Sandler Sales Principle 5 - Protecting the Close with the Post-Sell

Episode 29: Sandler Sales Principle 4 - Using the Reverse and Talking Budgets

Episode 28: Sandler Sales Principle 3 - Upfront Contracts = Fewer Ghosts

Episode 27: Sandler Sales Principle 2 - You're not there to Convince, you're there to qualify.

Episode 26: Sandler Sales Principles - Drop the Pitch. Find the Pain.

Episode 25: Difference between a Customer Request and Complaint

Episode 24: STAR Program Pt. 2

Episode 23: STAR Program Pt. 1

Episode 22: Customer Complaints Pt. 2

Episode 21: Customer Complaints Pt. 1

Episode 20: The Fundamentals of Ops

Episode 19: CRM Usage for Field Ops

Episode 18: STATE Acronym

Episode 17: Inspecting Buildings

Episode 16: Stick to Your Route

Episode 15: Day/Night 4-5

Episode 14: Annual Maintenance Plan

Episode 13: Day One After New Start

Episode 12: Night One

Episode 11: Why is New Start So Important?

Episode 10: What if the First Night Didn't Go Well? Taking Ownership!

Episode 9: The Critical First Night of a New Start

Episode 8: Put the Right IC in the Account for a Successful New Start

Episode 7: The "Key" to Successful New Starts

Episode 6: It's All About the New Start

Episode 5: The 30 Second Commercial

Episode 4: Start with Relationship

Episode 3: UVP

Episode 2: Mission, Vision, & Values

Episode 1: Welcome to the Jungle