All Episodes
Welcome to the Jungle: Win with the Basics — 135 episodes
Episode 134: City Wide OS Pricing Tool
Episode 133: How to Uncover Market Value
Episode 132: Why Market Value Pricing Matters
Episode 131: What Is Market Value Pricing?
Episode 130: Your Standard is the Brand
Episode 129: Future Energy is Built Today
Episode 128: Be Their First Call
Episode 127: Retention is Build on Relationships
Episode 126: Finish Midyear Strong
Episode 125: Your Standard is the Brand
Episode 124: New Year Energy is Built in December
Episode 123: Be Their First Call
Episode 122: Retention is Built on Relationships
Episode 121: Finish Strong
Episode 120: OS Pricing - Tools
Episode 119: OS Pricing - Leveraging Market Value
Episode 118: OS Pricing - Uncovering Market Value
Episode 117: OS Pricing - What to Look Out For
Episode 116: OS Pricing & Market Value
Episode 116: OS Pricing - Uncovering Market Value
Episode 115: Leveraging Vendor Lunch & Learns to Build Knowledge, Relationships, and Sales Confidence
Episode 114: Turning Chemicals into Profit – Setting Up Independent Contractors in Supply Sales
Episode 113: Let it Work - Dwell Time
Episode 112: Chemical Plans that Work!
Episode 111: Client Directive Form
Episode 110: Bringing it All Together to create a Long-Term Customer
Episode 109: Even More Best Practices for a Great New Start
Episode 108: Never Be Afraid of the Details - Paperwork Matters
Episode 107: The Meeting Before the Meeting
Episode 106: Prep for the SOHO with SE and FSM Communication
Episode 105: Xactimate Part 2
Episode 104: Xactimate Part 1
Episode 103: Build Value Before You Drop Price
Episode 102: Know the Project
Episode 101: Know Your Client
Episode 100: NBD, We're All in This Together
Episode 99: OS Requests by Site Contacts
Episode 98: NBD Ops Game Plan Deep Dive
Episode 97: NBD Department Overview - Sales, OPS, Billing
Episode 96: NBD Overview
Episode 95: Tips and Tricks for Efficiency
Episode 94: What Condition is the Closet?
Episode 93: Chemicals and Equipment
Episode 92: Coaching Contractors
Episode 91: Zone vs Team cleaning
Episode 90: Commandments 8 - 10
Episode 89: Commandments 5 - 7
Episode 88: Commandments 3 & 4
Episode 87: Commandments Number 1 & 2
Episode 86: The Why Behind the 10 Commandments of OPs
Episode 85: Mirroring and Reflecting
Episode 84: The Self Archetypes
Episode 83: The Soul Archetypes
Episode 82: The Ego Archetypes
Episode 81: The 12 Archetype Personalities
Episode 80: The Why Matters
Episode 79: How Leaders Adapt to Real Situations
Episode 78: The Four Development Levels?
Episode 77: The Four Leadership Types
Episode 76: What is Situational Leadership?
Episode 75: LVP
Episode 74: Concrete
Episode 73: Carpet
Episode 72: Ceramic and Tile
Episode 71: VCT
Episode 70: Medical Offices and Dialysis Centers
Episode 69: Car Dealerships
Episode 68: Schools and Churches and Day Cares, Oh My!
Episode 67: Light Manufacturing
Episode 66: Understanding Client and Building Types
Episode 65: Grow Your Relationship & Grow OS
Episode 64: The 2 Questions
Episode 63: Preventative Maintenance Plans
Episode 62: Annual Maintenance Plan
Episode 61: Supplies
Episode 60: Leading from the.... front?
Episode 59: Leaders are the Masters of Their Time
Episode 58: The Why & Inspect What You Expect
Episode 57: Relationships Require Rapport and Accountability
Episode 56: The Leader's Mindset
Episode 55: Coaching Teams on Vendor Relationships
Episode 54: From Transactional to Strategic
Episode 53: Setting Clear Expectations
Episode 52: Multiple Vendor Bids Wins More Jobs
Episode 51: Why Vendor Relationships matter
Episode 50: Make the Switch Already!
Episode 49: Making the most of IC Payday (or Ledger Day)
Episode 48: Never ever ever ever start work without an agreement and COI – the importance of paperwork compliance and onboarding.
Episode 47: How many do you need and what makes a GREAT Independent Contractor for City Wide?
Episode 46: IC Recruiting - Who's Job is it Anyway?
Episode 45: Client Moving
Episode 44: Downsizing
Episode 43: Out to Bid
Episode 42: Cancellation Letter
Episode 41: New POC
Episode 40: A Week in the Life of an FSM Pt. 5
Episode 39: A Week in the Life of an FSM Pt. 4
Episode 38: A Week in the Life of an FSM Pt. 3
Episode 37: A Week in the Life of an FSM Pt. 2
Episode 36: A Week in the life of an FSM Pt. 1
Episode 35: Supply Orders
Episode 34: OS Opportunities
Episode 33: Inspect & Report
Episode 32: Execute the Plan
Episode 31: Night Manager Role with the IC
Episode 30: Sandler Sales Principle 5 - Protecting the Close with the Post-Sell
Episode 29: Sandler Sales Principle 4 - Using the Reverse and Talking Budgets
Episode 28: Sandler Sales Principle 3 - Upfront Contracts = Fewer Ghosts
Episode 27: Sandler Sales Principle 2 - You're not there to Convince, you're there to qualify.
Episode 26: Sandler Sales Principles - Drop the Pitch. Find the Pain.
Episode 25: Difference between a Customer Request and Complaint
Episode 24: STAR Program Pt. 2
Episode 23: STAR Program Pt. 1
Episode 22: Customer Complaints Pt. 2
Episode 21: Customer Complaints Pt. 1
Episode 20: The Fundamentals of Ops
Episode 19: CRM Usage for Field Ops
Episode 18: STATE Acronym
Episode 17: Inspecting Buildings
Episode 16: Stick to Your Route
Episode 15: Day/Night 4-5
Episode 14: Annual Maintenance Plan
Episode 13: Day One After New Start
Episode 12: Night One
Episode 11: Why is New Start So Important?
Episode 10: What if the First Night Didn't Go Well? Taking Ownership!
Episode 9: The Critical First Night of a New Start
Episode 8: Put the Right IC in the Account for a Successful New Start
Episode 7: The "Key" to Successful New Starts
Episode 6: It's All About the New Start
Episode 5: The 30 Second Commercial
Episode 4: Start with Relationship
Episode 3: UVP
Episode 2: Mission, Vision, & Values
Episode 1: Welcome to the Jungle