136. A Service-Profit Chain Case Study

Send us Fan MailIn this episode of Love Monday Podcast, Ryan explores a powerful Service-Profit Chain case study through Epic Systems and founder Judy Faulkner. Learn how strong internal culture, employee experience, and long-term leadership thinking can create customer loyalty, operational excellence, and lasting business success.If you care about employee engagement, leadership strategy, customer satisfaction, or building a great company culture, this episode breaks down why Epic Systems is another example of getting the fundamentals right—and why people-first organizations often win big.Link to Freakonomics Radio Epic Systems EpisodeSupport the showFor more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/Get the book! "A Passion for Monday"