177: Designing a Successful Hybrid Practice

How can architecture firms successfully transition to a hybrid work model that balances flexibility, connection, and structure?In this episode of Practice Disrupted, we explore hybrid work models in architecture firms, using the firm Shepley Bulfinch as an example. We’re joined by three leaders from Shepley Bulfinch: Jenn Zagarella, Vice President of Administration; Jim Martin, Vice President and CIO; and Jim Chambers, Vice President of Practice Management. Together, they discuss how architecture firms can navigate the challenges of staying connected in today’s evolving workplace through hybrid models.First, the panel provides an overview of Shepley’s pre-pandemic work environment, focusing on the strong foundations the firm established and how these prepared them for a smooth transition to hybrid work. Jenn, Jim, and Jim share the strategies, tools, and technologies Shepley uses to build a cohesive, flexible work environment.Then, we explore how Shepley’s hybrid model supports effective communication, continuous learning, location-based needs, and a sense of community. They also discuss the tech required to support their model and highlight the importance of defining what hybrid work means for your specific firm.Our hybrid model has helped to really reinforce, and in some ways, formally articulate the flexibility and the trust that we place into our people. It's helped us to be able to hire people that don't happen to be close to one of our studios. It's actually, in a few cases, allowed us to bring people back that we were sad to lose. Now that we're capable and comfortable working in a different manner, we can, we can bring them back. - Jim Chamber To wrap up the conversation, the group reflects on the impact of hybrid work on Shepley’s culture, trust, and connections. They also address common questions and concerns leaders may have when implementing a hybrid model in their practice.Tune in next week for a conversation with an architect turned UX Strategist. Guests:Jenn Zagarella, Vice President, AdministrationLeads a diverse administrative team focused on efficiency, innovation, and inclusion. She facilitates collaboration and empowers creativity across departments. Since 2014, Jenn has contributed to continuous improvement efforts, process mapping, and building empathy and consensus firmwideJim Martin, Vice President, CIODrawing on over 30 years of Information Technology experience, Jim leads the development of strategies for technology tools that support and advance design, delivery, and collaboration at Shepley Bulfinch. He focuses on new technologies and how they affect the design process. Jim is a Six Sigma Green Belt and holds a Bachelor's degree in Architecture from Roger Williams University.Jim Chambers, Vice President, Practice ManagementAs the Vice President of Practice Management, Jim provides leadership for the overall performance of the design organization. In partnership with the business operations, Jim develops and directs processes and standards that improve all aspects of the design practice with a focus on the management and delivery of our product. He holds a Bachelor of Architecture from Carnegie Mellon University.📍 Show Links:  Connect with Jenn on LinkedInConnect with Jim Martin on LinkedInConnect with Jim Chambers on LinkedInLearn more about Shepley Bulfinch📚Continue Learning:Microsoft TeamsMiro📍 Follow Practice Disrupted on Social:Facebook | Instagram | LinkedIn | Pinterest | TwitterCheck out our past episodes Be a part of our community — join the conversation