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#35 The CX Factor: How to be a Customer Experience Superstar

EPISODE · Apr 28, 2021 · 26 MIN

#35 The CX Factor: How to be a Customer Experience Superstar

from Government Transformation Show · host Government Transformation Magazine

CX - two letters that define modern government, but what do they really mean? Forrester's David Wheable joins us on the latest episode of the The GovX Show to dive into how public sector organisations should approach Citizen Experience. Join David and leaders from HM Courts & Tribunals Service, DWP Digital, Crown Commercial Service and The Intellectual Property Office for the live panel discussion 'Government CX' (19 May 2021, 8:30 am BST). Register free: https://2021.govx.digital/talks/government-cx/

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#35 The CX Factor: How to be a Customer Experience Superstar

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