4.9 Stars ≠ Good Care: The Problem with Healthcare Metrics (with Larry Benz)

What if the problem in healthcare isn’t a lack of data… but the wrong data?In this episode, Larry Benz joins the show to unpack a quiet shift that’s happening across healthcare:We’ve started confusing what’s easy to measure with what actually matters.Star ratings, patient satisfaction scores, and online reviews have become the scoreboard—but they were never designed to measure true clinical excellence.So what happens when the proxy becomes the point????? What You’ll Learn:Why high ratings don’t always mean high-quality careHow healthcare drifted toward convenience metricsThe unintended consequences of optimizing for satisfactionWhat better measurement could look likeHow clinic owners and clinicians should think differently????️ Guest:Larry Benz is a physical therapist and founder of Confluent Health and Evidence In Motion. He’s spent his career building and scaling healthcare organizations—and challenging the assumptions behind how success is measured.???? Connect & Subscribe:Read this and more from THE OPERATOR on SUBSTACKShare with a clinician or clinic owner who needs to hear it