#47 - How Hello Patient Is Rebuilding Healthcare Communication with Real Voice AI, with Alex Cohen

In this episode of Dental Tech Talks, Youssef sits down with Alex Cohen, CEO and co-founder of Hello Patient, an Austin-based healthcare technology company reshaping how clinics communicate with patients. Before launching Hello Patient, Alex helped Carbon Health scale to more than 130 locations and over 200 million dollars in annual revenue, giving him a deep understanding of operational chaos inside busy healthcare groups. We explore how Hello Patient uses enterprise-grade conversational AI to automate scheduling, reduce abandoned calls, improve patient access, and create a more efficient front-office experience. Alex breaks down real integration challenges, why generative AI still needs guardrails, and how practices can adopt automation responsibly without losing trust or empathy.