5 Big Questions: ANGELA MCCONVILLE

Do charities ever truly know what impact they have? How does a human-centred support service adapt to the digital age?  What underpins good leadership, in the charity sector?   In this week's 5 Big Questions interview we talk to long-standing charity chief, community-builder and moderniser ANGELA MCCONVILLE Twitter: @angelamcconvill | @NCTcharity   Known for: CEO - National Childbirth Trust (NCT) Former Trustee - London Transport Museum Former CEO - Old Naval College, Greenwich Former CEO - Westway Trust Former CEO - Vital Regeneration Former Director - The London Apprenticeship Company   The Big 5 Questions: How do you measure the impact of what you do? How should people/businesses be preparing for the future? How do we build the workforce we need for that future? How do you use creativity to solve problems? How do you collaborate?   Key quotes: "I've tended to lead organisations that don't pursue more traditional fundraising routes but actually trade in socially motivated businesses." "The search for impact is the Holy Grail for charity leaders. It ought to be at our fingertips but it's an elusive thing." "The role of digital and digital services for parents is extremely motivating for us. The challenge of digital is both exciting and you have to have a curious skepticism about the limits of it. But parents have engaged with digital services in all sorts of ways throughout the pandemic and I think that's demonstrated to us what some of the potential is." "I'm building a community at NCT which is about high levels of trust and autonomy. Lots of forming and re-forming of teams in response to initiatives or challenges, pop-up teams around specific opportunities. And that's worked really well and the feedback that I get is we've moved away from traditional siloes towards point-to-point contact."     Useful links: Angela McConville via LinkedIn // linkedin.com/in/angelamcconville/?originalSubdomain=uk NCT (National Childbirth Trust) // nct.org.uk/ NCT appoints Angela McConville as Chief Executive // nct.org.uk/about-us/media/news/nct-appoints-angela-mcconville-chief-executive NHS X incubator lab (now integrated into the Transformation Directorate at NHS England) // nhsx.nhs.uk/ NCT Walk & Talk groups // nct.org.uk/about-us/media/news/ncts-new-walk-and-talk-groups-are-boosting-parents-wellbeing ACEVO // www.acevo.org.uk/     This episode was recorded in May 2022 Interviewer: Richard Freeman for always possible Editor: CJ Thorpe-Tracey for Lo Fi Arts