60| Bounce Back From a Faceplant: How to Flip the Script on Failure [with Melisa Buie and Keeley Hurley]

We all know that moment where something falls apart.A project slips. A conversation goes sideways. The promotion doesn’t happen.We call it “failure,” but it’s often not the mistake itself that stops us.It’s the fear, the funk, and the uncertainty that follow. And those emotions can hold us back far more than the faceplant ever did.In this episode, I’m joined by Dr. Melisa Buie and Keeley Hurley—seasoned leaders in engineering, quality, and continuous improvement and the co-authors of Faceplant: FREE Yourself from Failure’s Funk.Together, we explore what really happens beneath the surface when we stumble—and what it takes to get back up with clarity, confidence, and intention. Just like Daruma dolls represent the Japanese proverb “Fall down seven times, get up eight,” always righting themselves when knocked over, our path to success comes from acknowledging the stumbles, setbacks, and faceplants that are inherent along the way. What matters is that we don’t get stuck—we get up and learn our way forward.YOU’LL LEARN:What’s at risk when leaders fear failure, and how organizations unintentionally teach people to avoid mistakesThe FREE model (Focus, Reflect, Explore, Engage) as a practical way to get back up, learn forward, and regain clarity after a setbackEmotional hijacks to watch for—including the four instinctive patterns in the Conspirator Matrix: machine, magician, statue, and satelliteWhy embracing a growth mindset frees you to experiment, learn, and release perfection when things don’t go as plannedContinuous improvement practices like reflection (post-mortems) and anticipation (pre-mortems) that strengthen learning before and after challenges occurIf a setback has ever left you uncertain about your next step in building a people-centered culture, this conversation offers a compassionate, practical path to learn your way forward when you fall down.ABOUT MY GUESTS:Dr. Melisa Buie is a laser physicist–turned–problem solver with a PhD in Nuclear Engineering/Plasma Physics and decades of leadership in manufacturing at Coherent, Lam Research, Applied Materials, and Advanced Energy. She’s published 40+ papers, holds 6 patents, and is a Six Sigma Black Belt. Melisa is the co-author of Faceplant: FREE Yourself from Failure’s Funk, where she turns hard-won lessons into practical wisdom for navigating setbacks.Keeley Hurley is a continuous improvement leader with 20+ years in engineering, manufacturing, and quality, and a Certified Manager of Quality/Organizational Excellence. Known for her humility and humor, she brings real-world experience from the many “faceplants” that shaped her problem-solving approach. She is the co-author of Faceplant: FREE Yourself from Failure’s Funk, blending lessons from her own missteps into tools for resilience and growth.IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/60 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Melisa Buie: linkedin.com/in/melisabuieConnect with Keeley Hurley: linkedin.com/in/keeleyhurleyFollow me on LinkedIn: linkedin.com/in/kbjandersonCheck out Melissa and Keeley’s book, Faceplant: FREE Yourself from Failure’s FunkTIMESTAMPS FOR THIS EPISODE:01:46 What inspired the book, “Faceplant”02:56 The emotion behind failure that keeps us stuck05:53 Getting over the hump of the funk knowing others experience failure07:03 The meaning of the equation, anxiety = care x uncertainty where our anxiety is amplified08:25 Why the care factor amplifies when when others are involved10:01 The pre-mortem exercise to reduce anxiety by anticipating what could go wrong12:01 How faceplanting is similar to daruma dolls in getting up after we fall12:44  The aspects of the FREE model in freeing yourself from failure14:25 Breaking down the acronym FREE: Focus, Reflect, Explore, Engage17:01 The meaning of the Japanese word, hansei, that means deep self-reflection in improving how we react17:53 The four quadrant system and determining which quadrant triggers our fight or flight response20:25 How the four quadrants were determined 21:51 An example of how fear held Keeley back in an emotional hijack in the laser industry22:47 Melisa’s personal experience in having a fixed mindset when faced with failure23:56 How Melisa moved from a fixed mindset to a growth mindset and taking chances26:13 Ways to approach failure in an organizational level28:40 Importance of clarifying expectations instead of adding pressure on ourselves30:02 The meaning behind the phrase, “By learning the wrong lesson, you can get stuck with a Life Sentence” 31:24 The both/and thinking that both Melisa and Keeley had to face in embracing failure36:55 How to apply the concept of hansei in reflecting on a current change initiative and how to learn from failure39:06 Two ways to reflect on this episode to get past face plants and building small intentional steps to build a learning culture